Occupation/Department: Hardware and Networking Services Level-II

Answer Key Operating Database Application

True / false questions type answer
SNO Answers
1 False
2 True
3 False
4 False
5 False
6 True
7 False
8 True
9 True
10 False

Choose questions type answer

SNO Answers
1. C. Worksheets
2. C. Create Table By Entering Data
3. B. Memo
4. C. Both of the above
5. D. Lookup wizard
6. B. 255
7. C. Parameter query
8. B. It is an input screen for viewing and entering data.
9. C. Fields
10. C. Queries can include calculated fields that do not exist in table
11. Bonus
12. B. Layout
13. D. All of the above
14. A. Formatting
15. A. Records
16. B. query
17. A. Query
18. B. Report
19. A. Datasheet View
20. B. OLE Object
21. C. Memo
22. D. Table
23. D. Pictures
24. B. Validations of data
Matching type question answers
SNO Answer
1. D. Allows for the storage of any kind of data
2. A. Visual representation of different data
3. B. The unique identification of one record
4. E. A row in table A can have no more than one matching row in table B, and vice versa.
5. G. A question or a request for information expressed in a formal manner.
6. C. An attribute based on another attribute
 Answer Key Installing and Optimizes Operating system Software
Choose questions type answers
SNO Answers
1. B. Accounting
2. C. Linux
3. C. Upgrade
4. B. Standards
5. B. Privacy
6. A. Folder
7. A. Recycle Bin
8. D. all
9. D. Operating Systems
10. B. Software
11. D. Operating system and Application
12. A. help the user run specific tasks like word processors, web browser, email, clients, games, etc
13. A. Bandwidth
14. A. Linux
15. A. Windows
16. B. Partitioning
17. D. Local Disc C
18. A. Applications

19. D. Process Scheduling

20. A. Graphical user interface (GUI)
True / false questions type answer

SNO Answers
1. TRUE
2. FALES
3. TRUE
4. TRUE
5. TRUE
6. TRUE
7. TRUE
8. FALES
9. FALES
10. TRUE
11. TRUE
12. TRUE
13. TRUE
14. FALES
15. FALES
Answer Key Implementing Maintenance Procedures
Choose questions type answers

SNO Answers
21. A. Floppy drive Zip drive
22. A. Bit
23. D. All of the above
24. A. parallel port
25. A. Laptop
26. D. All of these
27. A.RAM chips
28. B. mini-Molex
29. B. Hard disk
30. C.AT
31. C. Power supply
32. D. All the above
33. D. Condition monitoring
34. D. Improved safety at the workplace
35. D. Computer administrators
36. A. True
37. C. Predictive Maintenance
38. D. preserve our IT systems in optimal condition

39. D. All
40. C. You should check your computer memory (RAM) in case it’s starting to fail.
Matching type question answers
SNO Answer
1. B. the program a computer's microprocessor uses to start the computer system after it is powered on
2. A. the semiconductor technology used in most of today's integrated circuits (ICs), also known as
chips or microchips
3. D. a systematic process used to locate the cause of a fault in a computer system and correct the
relevant hardware and software issues
4. C. logical division of a hard disk that is treated as a separate unit by operating systems (OSes) and
file systems
5. E. keeping your computers and laptops in good condition through regular cleanings, hard drive
updates, and virus prevention
6. F. involves taking measures to help keep the system functioning, whereas
7. H. involves the replacement or repair of a system or its components after they have already failed
8. I.A monitoring tool that shows a log of events that can be used to troubleshoot issues on a Windows-
based system
9. J. displays a graphical view of the hardware that is installed on your computer
10. G.is a maintenance utility that was developed by Microsoft for its Windows operating system
11. L. allows administrators to terminate applications and processes, adjust processing priorities and set
processor affinity as needed for best performance
12. K. takes a "snapshot" of some system files and the Windows registry and saves them as Restore
 Points
Answer Key Applying Problem -Solving Techniques to Routine Malfunction
True / false questions type answer
SNO Answers
1 True
2 True
3 True
4 True
5 True
6 True
7 false
8 True
9 True
10 True
Matching type question answers
SNO Answers
1. A. Routine problems
2. A. Problems
3. A. Preventive maintenance
4. A. Maintenance
5. A. Analyze the Problem
6. D. Operating system related
7. A. Using sense organ
8. A. Turned on
9. D. All
10. B. Run Disk Defrag
11. D. All
12. D. Disk Defrag
13. C. All
14. A. It can cause a component failure
15. B. Recently installed any new HW or SW
16. C. Clean the mouse.
17. A. The RAM chips
18. A. Complementary Metallic Oxide Semiconductor
19. B. Basic Input Output System
20. C. The cd is defective.

Matching type question answers

SNO Answer
13. B. the program a computer's microprocessor uses to start the computer system after it is powered on
14. A.is the semiconductor technology used in most of today's integrated circuits (ICs)
15. D. The process of figuring out how to solve a computer problem
16. C. Application related problems

17. F. Operating system related problems

18. G. Reduces the probability of hardware or software problems by systematically and periodically
checking hardware and software to ensure proper operation
19. E. Hardware related problems
 20. J. takes a "snapshot" of some system files and the Windows registry and saves them as Restore Points
21. H. displays a graphical view of the hardware that is installed on your computer
22.
I. Provides a history of equipment and users so that problem issues are known.

Answer Key Maintaining Equipment and Consumables

Choose questions type answers

SNO Answers
1. D. All
2. D. Mouse failure
3. C. Anti-virus
4. C. Cotton swabs
5. D. Lists of the installed applications
6. D. All
7. B. Decreases life time of the components
8. C. Acting incorrectly
9. D. All
10. C.UPS
11. C. Personal protective equipment
12. 1. Cleaning computer's hardware makes the entire system run more smoothly and keep it
running longer.
13. B. The Desktop.
14. D. The hard disk.
15. C. Switched off and unplugged from the mains.
16. D. Hard disc drive
17. D. None
18. D. Computer
19. D. Process Scheduling
20. A. Graphical user interface (GUI)
Matching type question answers
SNO Answers
1 B. It includes instruments, tools, & Personal protective equipment
2 A. printer may need cleaning or new cartridge
3 D.RAM
4 C. Prevent the buildup of static electricity
5 N. Power saving device
6 I. retrieving data from the computer's memory more efficient
7 O. Employ a high-intensity light beam that can cause severe damage to your eyes, including blindness.
8 M. Goggles
9 C. prevent the buildup of static electricity
10 K. Safety shoes
11 H. Gloves
12 G. The part of the operating system that you see and interact with.
13 F. The OS features that keep track of which files are saved and where they are stored on the disk.
14 L. detects new hardware and helps you set it up
15 P. Devices convert the AC into DC

Answer Key Recording Client Support Requirements

Matching type question answers

SNO Answers
1. D. All
2. D. None
3. D. All
4. D. All
5. C. Occupation health Safety
6. D. Books
7. C. Low
8. D. None
9. C. Gathering information
10. C. Asking any question any time
11. D. All
12. D. None
13. D. None
14. D. Preparing bill of materials and buy the required materials
14 D. To distract the solutions
15 A. Centralized filing
16 D. All
17 D. All
18 C. Escalate every tasks to higher level
19 C. The bill of materials
20 D. All

Matching type question answers

SNO Answer
1. G. Business, organization or individual who seek Support
2. F. Recording client support request
3. B. Ranking or rating customer problem
4. A. Agreement b/n service provider and client
5. C. Relocating a problem to higher level IT technician
6. D. Primary support provided for request
7. H. information created, received, and maintained as evidence
8. I. data, ideas, thoughts, or memories irrespective of medium
9. J. Recorded information or objects that can be treated as individual units
10. L. Checking the client support request database for the same problems.
11. K. filing of documents that have been photographed, developed on film in greatly reduced size
and printed on plastic strips or cards
12. P.A single customer is affected by a problem but is still able to work, or there are problems
with a service but it is still functional.
13. M.A priority is given where the business-critical system has got a problem
14. O.A priority is given to the routine or maintenance tasks.
15. Q.A system in which papers or written communication is stored by hand in filing cabinet
16. N. With a filing system, each section has its own files which everyone in that department has
access to.
Practical tasks Record and Prioritize Client Support Requirement
Log No. Name of the client Department Identified problem Causes Solutions Priority

1. Ato Ayalew Teferi Head of You that his computer is unable to -IT can be virus Installing anti-virus High

Finance install any application what they -permission Check app repair

went to his activity.

2. Ato Temesge Shifa finance unable to access internet in his Desktop -cable -check if the cable High

-driver of network Is plugged

-Switch or router ISP Power cable

plugged

3. Wr. Tigist Ubang Accounting reports Computer is very slow and -virus a Check app repair

sometimes not responding. -corrupting file High

4. AtoTola finance reports he need a system to managing Power cable plugged Low
System
Kumlachew employers file
software corrupting Operating system

5. Ato Dereje ICT reported that his computer is unable to Powercable unplugged Scan computer High

Kibrom start RAM Check task schedule

6. W/ro Zewedenesh Human requested to get a computer table Compute table broke --------------- Escalate

resource officer
7. AtoAschenaki Marketing a new printer employer from New printer computer to his High

Motuma, Officer marketing divisor wants the record

components description of computer

to his record.

8. W/o Fatuma Public Relation required fixing her broken table for table broke ------------------ Escalate

Jemal her computer stand.

9. Ato Heramo Human complain that one of her computer Computer program ----------------------- Escalate

Bijamo resource programs which uses to perform daily

tasks of source management is not

functional

10. Ato.Zemenu communication meets you at transportation and Cd unable to copy file Buying anew cd burn Medium
asked you our CD unable to copied
Forsidohe officer files from computer.