Topic 1: Talk about how to become an effective business communicator.

You should include:

- What the importance of effective businesss communication is

- What characteristics of an effective business communicator are

- What skills and knowledge make a good communicator, e.g., active

listening, questioning strategies, intercultural understandings, voice

qualities, etc.?

- How these skills and knowledge can be learned

Effective business communication is impotantl for building successful relationships and achieving goals in
the workplace. It involves conveying information clearly, concisely,

An effective business communicator should possess certain characteristics, such as being empathetic,
confident, articulate, and adaptable to different situations. They should also be able to listen actively,

To become a good communicator, should develop skills such as active listening, clear and concise
speaking, public speaking, and effective body language. Knowledge of intercultural communication

These skills and knowledge can be learned through various means, such as attending communication
workshops, reading books, and

1. How important is communication in daily life?

2. Why do students need to learn cross-cultural communication skills?

3. What communication skills can you learn from observing people around you, e.g., teachers, parents,
and friends?

4. How does personality influence the ways you communicate with others?

5. Is communication better these days with all the new technology?

6. What would you do when you received a nasty/irritating email?

7. How will communication change in the office of the future?

Students need to learn cross-cultural communication skills because The culture of each country is
differente. These skills help students to understand and appreciate cultural differences, avoid
misunderstandings,

By observing people around you, such as teachers, parents, and friends, you can learn a variety of
communication skills, including active listening, expressing empathy, using body language effectively, and
adapting your communication style to the situation and audience.

Personality can influence the ways you communicate with others in many ways. For example, introverted
people may prefer to communicate through listen, while extroverted people may prefer face-to-face
interactions.

While new technology has made communication more convenient and faster, it has also created new
challenges such as misinterpretation of messages and lack of face-to-face interaction. Therefore, the
effectiveness of communication depends on how well people use technology and adapt to its limitations.

When receiving a nasty or irritating email, it is best to avoid responding immediately and instead take
some time to calm down and reflect on the situation. It is important to respond in a professional manner
and avoid escalating the situation. If necessary, seek the advice of a trusted colleague or supervisor.

Communication in the office of the future is likely to be even more technology-driven, with increased use
of virtual communication tools and artificial intelligence. However, it will still be important to maintain
human connection and interpersonal skills to build trust and foster collaboration.

Topic 2 Talk about some of the opportunities and challenges of global advertisement.

You should include:

- What global advertisement means. Give one example.

- What some of the opportunities of global advertisement are

- What some of the challenges of global advertisement are.

Global advertisement is the promotion of a product or service on a global scale, targeting in different
countries and cultures. An example of global advertisement is McDonald's "I'm Lovin' It" campaign,
which is used in more than 120 countries

The opportunities of global advertisement are that it allows companies to reach a vast and diverse
audience, increase brand recognition and sales, and create a consistent brand image across different
markets and regions.

However, global advertisement also presents several challenges, including cultural and linguistic
differences that can affect the effectiveness of the campaign, compliance with local regulations, and
varying levels of technological infrastructure in different countries. Additionally, global advertising
campaigns may face backlash or boycotts from consumers who perceive them as culturally insensitive or
offensive.

Talk about ways to build business relationships.

You should include:

- What the importance of relationships in business development is

- What the importance of cultural knowledge and business protocols are

- What skills and knowledge may contribute to retaining and developing

business relationships

And suggest possible ways for businesspeople to build relationships.

The importance of relationships in business development cannot be overstated. . They allow companies
to establish long-term partnerships, attract new customers. Business relationships also help companies
navigate challenges and adapt to changes in the marketplace.

Cultural knowledge and business protocols are crucial for building successful business relationships.
Understanding the cultural norms and business protocols of your target market is essential for creating a
positive impression and avoiding misunderstandings that can lead to lost business opportunities.
Skills and knowledge that contribute to retaining and developing business relationships include effective
communication, active listening, problem-solving, and adaptability.

Talk about job satisfaction. You should include:

- What job satisfaction is

- What factors contribute to job satisfaction

- How job satisfaction leads to employee retention/ loyalty

And describe how job satisfaction important to you

Job satisfaction refers to an individual's overall sense of fulfillment and contentment with their job. It is
the feeling of happiness and enjoyment that a person derives from their work, and it can be influenced
by a variety of factors.

Several factors contribute to job satisfaction, including the work environment, the quality of
relationships with colleagues and supervisors, compensation and benefits, opportunities for growth

Job satisfaction plays a crucial role in employee retention and loyalty. When employees are satisfied with
their jobs, they are more likely to stay with their current employer,

To maintain job satisfaction, employers can provide opportunities for professional development and
career growth, offer competitive compensation and benefits, prioritize work-life balance, foster a
positive work environment and culture, and create a sense of purpose and meaning in employees' work.

Talk about the sort of risks businesses may face. You should include:

- What the risks businesses might face. Give an example.

- How businesses identify and assess the possible risks

- What the practical strategies to mitigate the risks are

And say whether you want to an actuary who deals with the measurement and management of risk for a
business.
risk Businesses face Financial risks: Operational risks: Reputational risks: For
example, a business may face reputational risks if it is involved in a scandal that
damages its public image.
Strategic risks:
To identify and assess potential risks, businesses can use various methods, such as
risk assessments, scenario analysis, and stress testing.
Practical strategies to mitigate risks include risk avoidance, risk reduction, risk
transfer, and risk acceptance. Actuaries use statistical and financial analysis to
assess risks, develop risk models, and recommend strategies to mitigate risks.

Talk about a successful business leader. You should include:

- What the importance of a business leader

- What the characteristics of a successful business leader are

- What skills and knowldge a successful business leader has

And say whether you want to be a business leader.

Business leaders are determinants to the success of any organization. They provide direction, vision, and
strategy that enable businesses to achieve their goals and objectives.

The characteristics of a successful business leader are numerous, but some of the most important ones
include:

Visionary thinking, Strong communication skills, Ability to inspire and motivate, Decisiveness,
Adaptability

Successful business leaders also have a wide range of skills and knowledge, including:

Financial management:

Marketing and sales:

Strategic thinking:

Innovation:
Team building:

Customer care refers to the assistance and support provided by a company to its customers before,
during, and after a purchase.

One of the most crucial reasons why customer care is vital to a company's success is because it helps to
retain customers.

Over the years, customer care has undergone significant changes due to advancements in technology.
Companies can now leverage tools like chatbots

First, it is essential to train customer care agents to communicate effectively and empathetically with
customers. Finally, it is essential to monitor customer feedback and respond to complaints promptly.

Topic 1

1. How important is communication in daily life?

2. Why do students need to learn cross-cultural communication skills?

3. What communication skills can you learn from observing people around you, e.g., teachers,
parents, and friends?

4. How does personality influence the ways you communicate with others?

5. Is communication better these days with all the new technology?

6. What would you do when you received a nasty/irritating email?

7. How will communication change in the office of the future?

Topic 2

1. How does cross-cultural understanding influence the ways companies conduct global
advertising?

2. Would you ever buy a fake luxury product? Why or why not?

3. What products do you know that rely on their heritage and cultural background?

4. Do you agree that designer luxury goods are always of higher quality than non-designer goods?

5. What should companies do to retain foreign customers’ loyalty?

1. What do you need to do during a business negotiation?

2. What skills do business people need to attract funding and investment from others?

3. What business skills and knowledge can you learn from observing business people around you?

4. What are some adverse effects of abusing relationships on business operations?

5. What should companies do to make customers feel “special” in terms of relationships with
them?

Topic 4

1. What kind of job would you like to have in the future? Why?

2. Give three qualities of a company that are good to work for?

3. Some people work for money, others for fame. What would be the motivation for you?

4. What perks would be best that a company provides its employees?

5. Would you still work for a company if it required you to be relocated to some remote areas of
Vietnam? Why?

6. Do you agree that job satisfaction is about personality, not external factors?

7. Do you agree that job satisfaction increases with age?

8. Do you agree that improvements in technology lead to greater job satisfaction?

Topic 5

1. Which one do you want to work for: a Vietnamese or foreign-owned company? Why?

2. Tell us about a successful foreign company in Vietnam you know.

3. What things do you and your family often insure against?

4. What sort of things do big international companies need to insure against?

5. What can we learn from taking risks?

6. What risks may incur when companies go global?

Topic 6
1. Can you name a small entrepreneur who became big and successful in Vietnam?

2. Do you agree that great ideas usually come from learning from others? Why or why not?

3. What qualifications a person must have to get a job?

4. Do you think a person’s appearance impacts getting a job?

5. Would you like to work for a boss or start your own business and be the boss?

6. What are the different ways to look for a job in Vietnam?

7. Who would you choose if you were to choose between a female/ a male boss? Why?

8. Why do some people become workaholics?

9. As a team leader, what can you do to solve conflicts among group members?

Topic 7

1. Do you agree that universities can always teach people how to do business correctly?

2. Do you agree that universities should teach business and economics students courses on
customer care, or should they learn these from their actual work in the future?

3. What will be the best business idea in the next 20 years?

4. Why do you think culture plays an important role in doing business?

5. What should we do to maintain a diplomatic attitude to customers?

6. What can companies do with customer data?

7. How has customer care changed over the past 10 years in Vietnam?