L'ORÉAL FOR THE FUTURE

BECAUSE OUR PLANET

IS WORTH IT

2020 SUSTAINABILITY REPORT

SUMMARY Sharing Beauty
SHARING BEAUTY WITH ALL,
L'Oréal Group's commitment to sustainability
03 L'ORÉAL FOR THE FUTURE,
BECAUSE OUR PLANET IS WORTH IT
05
With All
EDITORIAL, BY DELPHINE VIGUIER-HOVASSE, 04 VISION AND ACHIEVEMENTS 06
L'ORÉAL GROUP'S COMMITMENT
Global Brand President of L’Oréal Paris
TO SUSTAINABILITY

01
OUR AMBITION: As part of L’Oréal’s sustainability program, Sharing Beauty
With All, launched in 2013, the Group has set itself a series
L’Oréal has decided to take its efforts even

MAKING BEAUTY of tangible commitments to transform its business model

further through a program called L’Oréal for the
Future. The commitments towards 2030 mark the
SUSTAINABLE towards a more inclusive and responsible business. These
commitments address all the Group’s impacts and engage
beginning of a more radical transformation and
its whole value chain – from product design to distribution
embody the Group's view as to what a company’s
REDUCING OUR IMPACTS – including the production process and the sourcing of vision, purpose and responsibilities should be to
OUR COMMITMENT: L'ORÉAL FOR THE FUTURE, 08
BECAUSE OUR PLANET IS WORTH IT ACCROSS THE VALUE CHAIN raw materials, the development of employees and the meet the challenges facing the world.
commitment to communities. This sustainability program,
along with its strong commitment to ethics, its policy of As a major brand of the L'Oréal Group, L’Oréal
• WORKING WITH INCLUSIVE SUPPLIERS 25
IMPROVING ALL promoting diversity and inclusion, and its philanthropic Paris contributes directly to these achievements.
OUR PRODUCTS • PRODUCING SUSTAINABLY 26 activities (conducted with the support of the Fondation Building on them, we have established a new
L’Oréal and by its brands), enable the Group to contribute to ten-year plan guided by ambitious goals, driven
• ENHANCING SUSTAINABLE RETAIL 28
16 of the 17 Sustainable Development Goals defined by the by our women’s empowerment conviction. In
• SPOT, A UNIQUE PRODUCT 11 • EMPOWERING OUR TEAMS 29 United Nations in 2015.
SUSTAINABLE EVALUATION TOOL particular, we will reduce by half our carbon
• ENGAGING CONSUMERS 30 footprint per product by 2030, in the face of the
• OPTIMIZING PACKAGING 12 In 2020, and for the fifth year running, the Group obtained
a triple ‘A’ rating from the independent international unprecedented climate crisis.
• DEVELOPING RESPONSIBLE 18 ELVIVE'S SUSTAINABILITY TRANSFORMATION 33 benchmarking organization CDP, for its efforts to fight
FORMULAS climate change, conserve water and prevent deforestation. Because our planet is worth it, too.
OUR ENVIRONMENTAL PROJECTS 34

02 OUR MISSION:
WOMEN'S
EMPOWERMENT

STAND UP: OUR FIGHT AGAINST

STREET HARASSMENT
• STAND UP PROGRAM 39
FIND OUT MORE ONLINE
• THE HOLLABACK!'S 5D'S METHODOLOGY 40
Learn more about L’Oréal’s
• OUR PARTNERS 42 sustainability strategy,
commitments and initiatives at:
loreal.com/en/commitments-and-
responsibilities/for-the-planet/
EMPOWERING WOMEN
ALL AROUND THE WORLD
• OUR
 LOCAL PROGRAMS TO HONOR 44
AND SUPPORT WOMEN The pdf version of this document
complies with the requirements
of ISO 14289-1 on the accessibility
of online content. It has been adapted
for people with sight impairments
SHOWING SOLIDARITY IN COVID-19 CRISIS 45 or motor disabilities.

2 SUMMARY SHARING BEAUTY WITH ALL 3

 Editorial A new program:
OUR PLANET IS WORTH IT TOO L'ORÉAL FOR THE FUTURE,
BECAUSE OUR PLANET IS WORTH IT

A
t L’Oréal Paris, we are pionnering science to
deliver the best of beauty products to our

OUR VISION
consumers. If transparency, safety and advocacy
are key for our science, it is also absolutely
critical for the brand to embrace fight against climate
change. This has become a license to operate. Scientists say
that we have nine and an half years, to reduce by half, CO2 Fighting against climate
emissions leading to climate change. As the world’s No. 1
beauty brand*, we have a significant opportunity to play a change and becoming a
leading role in our sector, setting the example and creating
demand for sustainable beauty. That’s why we have decided
sustainability champion
to reduce by half our CO2 emissions per unit by 2030 and
to accelerate by investing 10 million euros in environmental
projects which also have the social vocation to support
women and their empowerment and promote gender
equality in communities, throughout the world. OUR MISSION
As a beauty brand sourcing many of our raw materials from
nature, we have a strong understanding of our planet’s Transforming L’Oréal
beauty, its fragility, and the role we can play to protect it.
Preserving biodiversity and fighting climate change will
Paris’s business to
help us safeguard the natural systems and keep making the respect the planet’s
products that are enjoyed by consumers around the world.
boundaries
That is why we have implemented a rigorous sustainability
program. We began in 2017 by systematically improving the
environmental footprint of all our new or renovated products,
by targetting 100% recycled PET for plastic bottles, such as
for Elvive in Europe, or by improving the biodegradability
of our products, for example. Now is the time to accelerate
OUR ACTION
sustainable innovation to play our part in making the shift to
a circular economy and reducing the impact of our products.
One thing is clear: if we want to become sustainability
Reducing by 50% by unit
DELPHINE VIGUIER-HOVASSE, champions in the beauty category, we must collaborate with our carbon emissions
all our partners: suppliers, retailers, consumers.
Global Brand President of L’Oréal Paris (compared to 2016)
We still have a long way to go, but we are empowering our It has started by an analysis of our carbon
teams to become sustainability experts, and integrating footprint at every stage of the product life
social and environmental considerations at the core of all (see more page 8). A list of actions has been
WE HAVE DECIDED our actions, in order to achieve significant sustainability
progress across all our products. We are fighting for years
taken regarding the plastic, the weight of glass
and the metal present in our products. The
TO REDUCE BY HALF
to empower women, boost their self-confidence, give them biodegradability, as well as the consumption
tools to take on the world, and our sustainable ambition is of water to rince our products are also taken
aligned with this combat, as women are the first victims
OUR CO2 EMISSIONS of the climate change and the most numerous among the
into account.

climatic refugees.
PER UNIT BY 2030 AND As the No. 1 beauty brand in the world, we can change
Investing 10 million in
the codes of beauty towards demanding and desirable environmental projects
TO ACCELERATE BY sustainable beauty. As we begin this new decade of action,
To trap the residual carbon (we estimate that in
there is a long road ahead. But we will remain strong and
INVESTING determined in our ambition to make a difference.
2030, after having reduced by 50% our carbon
footprint, we will have to offset 2.7M Tons of
CO2), we have selected a list of international
10 MILLION EUROS Because you are worth it. Because our planet is worth it.
projects from forest conservation, regenerative
agriculture to clean energy. All these projects
IN ENVIRONMENTAL have also the social vocation to empower
women in their communities. They will start

PROJECTS no later than 2021 to progressively cover our

carbon emission by 2030.

4 EDITORIAL L'ORÉAL FOR THE FUTURE, BECAUSE OUR PLANET IS WORTH IT 5

* Source: Euromonitor.
 Vision FORMULAS
AND ACHIEVEMENTS
IN 2020 ›› BY 2030

11,538
beneficiairies supported
100%
OF OUR RENEWABLE AND
through the sustainable MINERAL RAW MATERIALS CO 2
sourcing programs for will be sustainably sourced
raw materials
Building on its achievements to
date, L’Oréal Paris has set ambitious
sustainability goals for 2025 and BY 2030
CO 2
2030, in line with L'Oréal Group
95%
OF OUR INGREDIENTS
WILL BE OF RENEWABLE ORIGIN
sustainability program. These or derived from abundant minerals
goals will guide its progress in
making beauty sustainable, while
striving towards its ultimate carbon
emissions goal. Involved for years
for women's empowerment, L'Oréal CO 2 CLIMATE WATER
Paris is also going deeper, with
its commitment against street
harassment. BY 2030 -50% BY 2030 BY 2030
CO₂ EMISSIONS PER PRODUCT,
COMPARED TO 2016
100%
OF OUR FACTORIES
we will have a full
offer of WATERLESS
HAIRCARE PRODUCTS
WILL BE ‘WATERLOOP
FACTORIES’**

IN 2020 11
CO 2 PACKAGING
CO 2 FACTORIES are carbon neutral*
(among 26 factories)

ECO DESIGN TRANSPORT

›› ››

››
OF PRODUCTS IN 2020 BY 2025 BY 2030

76% 50% 100% BY 2025 100% BY 2030

93%
IN 2020
50%
SITES WILL BE CARBON for each product, we will reduce
of the PET of plastic will be OF THE PLASTIC WILL
NEUTRAL the carbon emissions intensity
of our new and renovated plastic is made of recycled plastic, COME FROM RECYCLED
linked to TRANSPORT by
products* are improved based recycled plastic among which 100% OR BIOBASED MATERIALS,
on life cycle methodology recycled PET eliminating the use of
petrochemical virgin plastics
IN 2020
Renovation of the
ELVIVE shampoo
and conditioner, with
ASSURANCE
bottles made with
BY 2030 100% 100%
BY 2025 BY 2030 L’Oréal Paris reports here the evolution of its sustainability performance and its achievements at the end of 2020.

OF OUR PRODUCTS
WILL BE ECO-DESIGNED
RECYCLED
PLASTIC,
100%
of our plastic
We will reduce by

20%
The figures and activities related this performance are shared in detail in the pages of this report. Deloitte has
expressed a limited assurance on the indicators identified by this tickmark .
launched accross Please refer to the 2020 Assurance Report published in the “Publications” available at:
packaging will IN INTENSITY THE
Europe
be recyclable, QUANTITY OF PACKAGING • loreal.com/sharing-beauty-with-all-resources
reusable or used for our products, • loreal-finance.com/eng/registration-document
compostable compared to 2019

* A site can claim the status of “carbon neutral site,” it meets the following two requirements:
• Direct CO (Scope 1) = 0 with the exception of gas used for catering, the fuel oil used for sprinkler tests or maintenance, coolant leaks if they are lower than 150 tons CO eq/year
* Improved products include the products that are improved with a new or renovated formula and/or packaging (excluding subcontracting and regulatory developments as well as 2
• Indirect CO Market Based (Scope 2) = 0
2

nonsold products, products developped but not yet produced and «promo» products). Their social or environmental impact is improved according to our SPOT (Sutainable product 2

Optimisation Tool) methodology, based on criteria such as green chemistry, renewability, biodegradability, ecotoxicity, recycled material and end-of-life management, contribution ** ‘Waterloop factories’ requires all the water necessary for production processes (cleaning equipment, producing steam etc.) to be entirely derived from water recycled in a closed
to communities, information display or accessibility. loop, with no water sourced from public water supplies.

6 VISION AND ACHIEVEMENTS VISION AND ACHIEVEMENTS 7

01
OUR AMBITION:
WHAT IS A
SCIENCE-BASED TARGET?
Targets adopted by companies to reduce

MAKING BEAUTY
greenhouse gas emissions are considered
‘science-based’ if they are in line with
climate scientists’ recommendations for
the progress required to meet the goals of

SUSTAINABLE
the Paris Agreement. Under this historic
agreement, forged in 2015 by 195 national
governments, signatory countries must
keep global warming to well below 2°C
(compared to pre-industrial levels) and
pursue efforts to limit warming to 1.5°C.
As the No. 1 beauty brand* in the world, L’Oréal Paris has a major opportunity to be a
sustainability leader, and is fully involved in this challenge, improving all its products
across its value chain, from packaging design and formulation to factories, suppliers
and sourcing. As a leader, we also want to go further with an ambitious commmitment: WHAT ARE SCOPE 1, 2 AND 3
CARBON EMISSIONS?
reduce by half our CO2 emissions per unit by 2030.
Scope 1
Direct emissions from sources owned or
controlled by the reporting entity

Our commitment: Scope 2

Indirect emissions in connection with the
consumption of electricity, heat or steam
necessary for production of the product or the INVESTING IN ENVIRONMENTAL
operations of the reporting entity
PROJECTS
L'ORÉAL FOR THE FUTURE, Scope 3
To go one step further than the 50% reduction per product, L'Oréal
Other indirect emissions related to the supply

BECAUSE OUR PLANET IS WORTH IT chain (‘upstream’ emissions) and the use of
products and services during their life cycle
Paris will invest €10 million in environmental projects. The brand works
with South Pole, a leader in global climate action solutions, to support
(‘downstream’ emissions). environmental projects as well as social programs to encourage a greater
inclusion of women through productive activities with the strengthening
TAKING AMBITIOUS CLIMATE ACTION, SUPPORTED BY MEASURABLE TARGETS, IS CRITICAL IN THE FACE of handcraft production.
OF THE UNPRECEDENTED CHALLENGES POSED BY CLIMATE CHANGE. THAT IS WHY WE ARE
DETERMINED TO REDUCE BY HALF OUR CO2 EMISSIONS PER UNIT BY 2030.

REDUCING CARBON EMISSIONS WOMEN

To fulfill our carbon ambition, we will first address the carbon emissions of all our activities (scopes 1, 2 and 3), starting with
our products. We are also undertaking optimization initiatives across our value chain to help reduce our carbon emissions.
AND CLIMATE
Each of the actions below, which we are working on, will contribute to reducing carbon emissions: Climate change has a more significant
impact on the most vulnerable populations,
in both developed and developing countries,
L'ORÉAL PARIS CLIMATE LEVERS
reinforcing existing inequalities. Women
INGREDIENTS PACKAGING USE OF FORMULA PACK END OF LIFE POINT OF SALES STANDS PROMOTION / GIFTING often face more serious risks and heavier
burdens due to cultural norms, roles and
Use of renewable
ingredients Less emitting Water saving Create new Eco-design: lighter, responsibilities.
finishing processes waste collecting recyclable, recycled Eco-design
100% of sustainably technologies
(eg.: remove channels materials, reusable, gifting
sourced natural and services
ingredients
metallization) for the products non electronic For L’Oréal Paris, committing to the fight
against climate change is a means of reaffirming
Develop Less materials : Formula and products Increase the use of its fight for women’s empowerment, a way
lighter, smaller, which use less water recyclable materials
ingredients from refillable, rechargeable (eg.:easy-rinsing, and remove recycling Reduce quantities Virtual promotion of offering women a fairer future. It is also a
green chemistry packaging. non-rinse or long-lasting) disruptors
means of confirming women as innovators and
actors of change.
Formula Massive increase of PCR
eco-conception and renewable materials
(increase (eg.: bio-sourced We will specifically develop and invest in
biodegradability, reduce plastics)
water footprint) projects designed to empower women
and promote gender equality, creating a
positive impact among the many women
REDUCE CO2 EMISSIONS (COMPARED TO 2016) BY AT LEAST 50%/PRODUCT + 25% IN ABSOLUTE VALUE who contribute to our products. Our
environmental programmes are therefore
also chosen for their contribution to gender
L'Oréal Group’s roadmap to reduce carbon emissions are 50% per product by 2030 compared to 2016. We will take
aligned with international efforts to keep global warming action to reduce the carbon footprint of our ingredients and equality, with projects that primarily
below 1.5°C, and has been approved by the Science Based packaging, promote carbon reduction initiatives in our supply benefit women, helping them forge greater
Targets Initiative. To achieve this, and as part of the Group chain and operations, and help our consumers to generate economic independence within their
commitments, L'Oréal Paris target is to reduce both our direct fewer emissions in the use of our products. communities.
(scope 1 and 2) and indirect (scope 3) carbon emissions by

* Source: Euromonitor.

8 OUR AMBITION: MAKING BEAUTY SUSTAINABLE OUR AMBITION: MAKING BEAUTY SUSTAINABLE 9
 IMPROVING SPOT, a unique product
SUSTAINABLE EVALUATION TOOL
ALL OUR
PRODUCTS AT A GLANCE
CO 2
• SPOT is the L'Oréal Group tool which
ZOOM
How we improve packaging
measures a product's impact, from raw and formulas with SPOT
materials to end of life.
• To be launched, every new product must
SKINCARE
L’Oréal Paris is taking action to improve the environmental and improve its environmental and social
footprint according to this tool. Packaging: We have lightened
social footprint of every new and renovated product. the weight of the cap of our
Age Perfect Refreshing Toner

PAGE 11
bottle, through a new design
of the entire bottle, to save
1.4g of plastic per product.
››
SPOT, a unique product sustainable For every new project, our products are assessed through a That is equivalent to 27 tons
tool called SPOT (Sustainable Product Optimization Tool), of plastic savings per year.
evaluation tool which measures the environmental and social footprint of
products. The methodology is based on life cycle analysis MAKE UP
PAGE 12 principles, measuring a product’s impacts from raw
Packaging: We have integrated 25% recycled
Optimizing packaging materials to end of life. It considers 14 different factors on
which a product creates an impact on the Earth, including PE plastic in the tube of Skin Paradise, saving
PAGE 18 carbon emissions, water scarcity and quality, waste around 40 Tons of virgin plastic per year.

Developing responsible formulas pollution, biodiversity loss and resource depletion.

HAIR CARE
This tool, deployed accross all the L’Oréal Group brands, Packaging: On our Elvive shampoo bottles, we
allows to :
have removed the metallic label (which can prevent
the effective recycling of plastic bottles) and
•
simulate diverse design options in order to assess their
switched to hot stamping, to allow the recycling of
impact on the environment and society, and identify
the bottles.
potential opportunities for improvement;
• quantify the impact reduction across every aspect of the Formula: We have developed a new formula
product and follow progress on four areas of improvement: without silicone for our Soin Casting Cream Gloss,
packaging, the footprint of the formula, the proportion of increasing the biodegradability of the formula
renewable ingredients sourced sustainably or derived from from 75% to at least 95% (up to 97%).
green chemistry, and the social benefit of the product.

Using SPOT, our teams are able to allocate a score to each

product. If the score does not show an improvement of
the environmental and social performance compared
to a baseline (in a similar family of product) the product
cannot be launched. Through a major collaborative effort,
our researchers, product designers and packaging and
manufacturing teams continuously work to develop
solutions to improve our products’ environmental footprint.

93% *

IN 2020, 93% OF OUR PRODUCTS WERE IMPROVED

USING THE SPOT METHODOLOGY.
% products with improved environmental footprint

65% in 2017
75% in 2018
78% in 2019

93% IN 2020

10 IMPROVING OUR PRODUCTS * The scope covers products produced by L’Oréal (except full-buy, recent acquisitions, testers and samples, etc.). IMPROVING OUR PRODUCTS 11
 Optimizing LESS AND BETTER PLASTICS
Sourcing high quality recycled plastics for our packaging
can be challenging. To ensure high standards of packaging
quality and safety, we only use food-grade certified plastic.

PACKAGING
But there is currently limited supply of recycled plastic
materials with food grade standard.

To help drive demand for recycled plastic, the L’Oréal

Group is supporting the research and development of
new technologies and processes designed to deliver high
quality recycled plastic at scale. In particular, the Group
has developed partnerships with recycling innovators such
AT ACO
GLANCE
2 as Carbios, LOOPTM*, and PureCycle. By supporting their
efforts to take high quality recycled PET or PP mainstream,
L’ORÉAL PARIS ACCELERATES THE we will also secure our future supply of these materials.
SHIFT TO THE CIRCULAR ECONOMY BY :
• introducing recycled materials in its
products with the aim to phasing out
virgin plastic by 2030;
ZOO M
• making 100% of its plastic packaging
refillable, reusable, recyclable or
THE END OF VIRGIN PLASTIC
compostable by 2025; At the end of 2020, we have 100% recycled
• reducing the weight of its products; PET for all our 250 million Elvive shampoo
and conditioner bottles in Europe, enabling
• innovating in new packaging formats, us to save the equivalent of 7,000 tons of
like refillable or reusable. virgin plastic.

WE HAVE BEGUN INTEGRATING RECYCLED PLASTIC

WITHIN OUR PRODUCTS, PARTICULARLY IN OUR
BOTTLES, REACHING 22.4% OF RECYCLED PET**
INTRODUCING RECYCLED WORLDWIDE, AND 19.4% RECYCLED PLASTIC (ALL
TYPES) BY THE END OF 2020.
MATERIALS IN OUR PRODUCTS

98,722 TONS
EVERY YEAR, WE USE 98,722 TONS
OF MATERIALS, INCLUDING 51,256 TONS

YTD Feb 2021

OF PLASTIC (BASED ON 2020 DATA).

Q4 2020
Q3 2020
Q2 2020
Q4 2019

Q1 2020
Q3 2019
Q2 2019
Q1 2019
Board & paper
Plastics Total PET Among which 2021
plastic used Recycled plastic target

Metal

2025 TARGET
Glass
In 2025, 100% of the PET and 50%
of the total plastic we use for our
products packaging will be made of
recycled sources.
As the global population expands, intensifying pressure
on scarce natural resources and increasing the amount of
waste generated, it is vital that we re-think how products
are designed, made and consumed. L’Oréal Paris is working
* LOOPTM Industries is a company specializing in plastics recycling, which
on accelerating the shift to a circular economy – where supplies the Group with food grade PET derived from recycling through
materials are kept in use for as long as possible – by chemical depolymerisation. Carbios is a business pioneer in the development of
enzymatic processes for the biodegradation and biorecycling of plastics.
optimizing our packaging recyclability, striving to conserve
** Polyethylene terephthalate (PET) is the most common thermoplastic polymer
resources and prevent plastic pollution. This includes using resin of the polyester family and is used in fibres for clothing, containers for
more recycled content in our packaging. liquids and foods, thermoforming for manufacturing, and in combination with
glass fibre for engineering resins.

12 IMPROVING OUR PRODUCTS IMPROVING OUR PRODUCTS 13

RECYCLED GLASS MAKING OUR PRODUCT
We are also working on using recycled glass,
particularly for our skincare products, where glass
PACKAGING RECYCLABLE
represents 60% of our packaging materials.
The L’Oréal Group has committed that 100% of its plastic materials, artworks technologies and materials association
•O
ur Revitalift and Wrinkle Expert creams packaging will be refillable, reusable, recyclable or could be an obstacle to recycling, analyzing the potential
integrate 25% recycled glass, allowing us to save compostable by 2025, as part of the Ellen MacArthur New challenges of all the packaging materials we use. Building
around 2,273 tons of virgin glass per year. Plastics Economy initiative. L’Oréal Paris is fully involved on these insights, we identify recyclable alternatives,
• In the United States, we are working towards in this challenging commitment and has launched task optimizing our packaging by leveraging the latest best
20% PCR glass for all cosmetics and skincare. forces since 2018 in its teams to make its packaging practice. For example, our L’Oréal Paris Men Expert
For example the following products are in- materials, formats and design, recyclable. teams screened their entire product portfolio to identify
process of phasing in now : potential recycling issues, and began exploring the best
To improve the recyclability of our product packaging, possible recyclable materials for each product.
› Revitalift 1.5% Pure Hyaluronic Acid Serum we first conduct research to understand which packaging
(30ml bottle)
› Revitalift Triple Power Anti-Aging
Moisturizer / Night Creams (50ml square jar)
› True Match Liquid Foundation
(30ml bottle)

RECYCLED ALUMINIUM
For aluminium, the Men Expert Auto Aluminium
aerosol contains 25% recycled aluminium.

RESPONSIBLE PAPER AND CARDBOARD

100% of the paper or cardboard we use for our
secondary packaging is FSC or PEFC-certified,
confirming that the wood fibers used to create
these packaging are coming from responsibly
managed forests.

100%
OF THE PAPER OR
CARDBOARD WE USE
FOR OUR SECONDARY
PACKAGING IS FSC OR
PEFC-CERTIFIED.

14 IMPROVING OUR PRODUCTS 15

 ZO O M  EDUCING THE WEIGHT
R
OF OUR PRODUCTS
RECYCLABILITY TIPS,
BY L'ORÉAL PARIS MEN EXPERT To help conserve natural resources and reduce the carbon
footprint of our products, we are working to reduce the
weight of all our packaging. For example, we have lowered
Overcoming the challenge of black plastic -
the weight of the aluminum used in the L’Oréal Paris
Black plastic is not always detected during the
Men Expert Carbon Protect Aerosol by -5.1g per bottle,
automated sorting of different types of waste.
representing 135 tons of aluminum saved annually. By
To help ensure that the black plastic bottle used
reducing the weight of the Revitalift jar, we have reduced our
for our Deodorant Men Expert Roll On could be
use of glass for this product by 11g per jar. That is a saving
recycled, our operations team worked with a key CO 2
of 434 tons of glass annually. We have reduced the weight
packaging supplier to develop a new variant of
of all boxes and instructions for all our hair color ranges
black plastic that can be detected and recycled.
(Excellence, Préférence, Casting and Colorista), representing
All the Deodorant Men Expert Roll On bottles
an important saving of paper annually.
produced in 2020 are now recyclable.
From metallic stickers to hot stamping - The This economy of materials also represents a
metallic stickers on product packaging are significative optimization of weight and space
typically identified in the waste sorting process in transport, and thus, contributes to reducing our carbon
as metal pollution, so they are not sent for emissions due to transportation.
recycling. To address this challenge, we switched
all labels to hot stamping allowing for effective
detection in the recycling streams.
PET laminate film – Laminate film is not yet
recyclable. To help prevent plastic waste, we
have removed it from all our product packaging,
saving 4 tons of plastic annually.
By optimizing every packaging material in this
way, the L’Oréal Paris Men Expert catalogue will
go from 24% recyclability rate at the beginning
of 2018, to 94% by 2022.

The road to 100% recyclable packaging is challenging,

with some materials, such as make-up packaging,
 IVING A SECOND LIFE TO
G
PACKAGING: PROMOTING
2025
samples or sachets containing multiple materials,
not yet recyclable. We are working with our suppliers
REFILLS AND REUSE
TARGET
and packaging teams to design new, innovative
recyclable formats. It takes time for technology to be
optimized to deliver the best possible protection to L’Oréal Paris launched its first refillable skincare jars
the formula while delivering effective performance in China in 2018 for Revitalift Filler, and in 2019 for Age
By 2025, 100% of perfect Peony Lumière. These formats allow us to reduce
for consumers. However, we remain determined to
our plastic packaging the volume of disposable packaging waste connected to
reach our 2025 target.
will be refillable, these products. We are now exploring similar formats for
To know more about our initiatives to help consumers reusable, recyclable Europe, and encourage consumers to adopt these new
to separate their cosmetic packaging, please see p.31. or compostable. beauty habits.
To know more about our initiatives to give second life
to packaging, please see p.30.

16 IMPROVING OUR PRODUCTS IMPROVING OUR PRODUCTS 17

 Developing ZOOM
‘INSIDE OUR PRODUCTS’

RESPONSIBLE FORMULAS The web page ‘Inside our products’ is taking you to the
other side of our products, for always more transparency on
are sold. More than 200 ingredient definitions are detailed
on ‘Inside our products’: nature of the ingredient, why and
ingredients. The safety and confidence in using our products how we use it, and what could be the precaution we use to
is what drives us. It is a prerequisite for the choice of our ensure the safety of each ingredient for our consumer. The
ingredients and the conception of any of our products. All origin and quality of our ingredients are explained when this
the ingredients used in L'Oréal's products have been subject information makes all the difference. For example, our mineral
to a rigorous scientific evaluation of their safety, by internal oils are pharmaceutical grade, and our preservatives are first
AT A GLANCE and independent experts. We make sure they all comply with and foremost selected and dosed to protect your skin.
the strictest regulations in the world wherever our products
• L'Oréal Paris has a bond of trust with
its consumers, on the transparency of
its ingredients and methods.
• This starts with sourcing raw materials CO 2
in a sustainable way that respects
biodiversity, promoting green sciences
and committing to zero deforestation.
• To reduce our environmental impact,
we are improving the biodegradability
of our formulas and reducing their SCIENCE, TRANSPARENCY
water footprint. AND RESPONSIBILITY
The L’Oréal Paris brand is deeply rooted in science. With
L’Oréal originally founded by a scientist, scientific endeavor
has always informed the Group’s thinking and expertise.

Since 2002, L’Oréal Paris has been partnering

dermatological congress, sharing with worldwide experts
the way we select our ingredients and measuring products’
tolerance and performance through clinical studies led by
dermatologists. At L’Oréal, we have more than a hundred
scientific experts specialized in product safety, and all our A WORLD WITHOUT ANIMAL TESTING
A BOND OF TRUST formulas are continuously screened to ensure that the
diverse ingredients are used in safe quantities and work in For more than 30 years, L'Oréal has been committed to a world toxicology systems and imaging techniques. Episkin opened a
harmony with the daily practices of our consumers.
without animal testing, with its Episkin™ business, a pioneer in center in Shanghai, China, in 2014, and a new center in Rio, Brazil,
Since 1999, we have delivered greater transparency to alternative cosmetic product testing methods. Well before animal in 2019. Episkin is currently the only reconstituted skin technology
our consumers on what is in our products and since 2016, testing became a regulatory or societal concern, L'Oréal had that is approved by the European Commission.
detailed information is published on our internet sites developed, in 1979, alternative methods based on a technology
about how we conduct our tests. We have been also Animal testing remains an important and sensitive issue worldwide.
sharing the commitments that guide us every day on our
that was unique at the time – the reconstruction of human skin. By
We have therefore decided to share our ground-breaking journey
product packaging, in our advertising and through radio 1989, L’Oréal had definitively stopped testing products on animals,
with consumers, and our pioneering role in the development of
interviews. 14 years before this was required by law for products. Beyond skin
alternative methods over more than three decades, through a
models, L'Oréal also uses a great number of predictive evaluation
For example, the skin tolerance of our skincare products dedicated ‘Question and answer’ section on our website.
is tested by dermatologists on all skin types, including on
tools that avoid animal use, such as molecular modelling, expert
sensitive skin, and with a minimum of 600 applications.
Our product efficacy is tested by independent institutes
for 100% objective results, and L’Oréal Paris has been
committed to a world without animal testing for more
than 30 years, thanks to our pioneering investment in
tissue engineering. All our formulas have been tested on
reconstructed skin since 1989, 14 years before the law
required to stop animal testing to the whole cosmetic
industry (see more on next page).
We followed the same transparency approach for our
ingredients with a dedicated web page entitled ‘Inside our
products’, with more than 400 ingredient definitions (see
more on next page).

In 2018, 2019 and 2020, we continued to improve

ingredients within our formula portfolio. We eliminated
controversial ingredients even when we are sure that they
are safe, moving beyond regulation (such ingredients
are still authorized by strict European regulations) to
put an end to suspicions and raise the bar for product
safety. As part of our commitment to protecting the
environment and the oceans, we decreased the amount
of mineral oils in skincare by 40% to decrease our use of
petrochemicals. We also removed microbeads from our
formulas two years ahead of legal requirements, with
our full range of sugar scrubs. Other reformulations took
place in the context of product renovations, including
for Elvive and Revitalift, replacing some of our silicons
by better biodegradable ones, as we strive to make our
formulas even more performing and sustainable. This is
how we stay ahead of the curve.

Elisabeth Bouhadana,
18 IMPROVING OUR PRODUCTS Global Scientific Director L’Oréal Paris International IMPROVING OUR PRODUCTS 19
 EXPLORING GREEN SCIENCES

To improve our formulas, L’Oréal Paris Research & Innovation laboratories continuously develop
new ingredients inspired from biomolecules, striving to deliver greater performance and improved
safety to our consumers, while reducing our impact on the environment.
We are working on five main areas of green sciences:

SCIENCE OF CULTIVATION BIOTECH AND FERMENTATION

Using the science of agronomy to support Using life sciences to obtain new and high-performing natural
farmers in growing our raw materials in origin ingredients.
the most efficient and sustainable way,
For example, through lactic bacteria fermentation, we have
while pioneering innovative, sustainable
obtained macro and microfragmented hyaluronic acid, of two
farming practices.
different molecular weights, pushing the boundaries of skincare.
With new specific hyaluronic acid forms, the penetration is
improved, providing both superficial and deeper tissue moisture

ZOO M plump, for short and long term performance.

SUSTAINABLE EXTRACTION
The active extracts of Centella
Asiatica are used in our Using high technology processes it is now possible to obtain
skincare products Revitalift high-performing ingredients in a sustainable way, minimizing
Cicacreme and Revitalift Laser the use of chemical solvents and with a higher purity and
Night. In 2016, the L’Oréal selectivity.
Group launched a project in For example, the Aloe Vera used in Hydra Genius cosmetic
partnership with its suppliers waters is pure and certified organic by the International
and the support of the Union Aloes Science Council.
for Ethical BioTrade (UEBT)
in Madagascar, aiming to
preserve this wild plant while GREEN CHEMISTRY
guaranteeing traceability, Using environmental sustainable processes to synthesize
quality and fair pay for the or transform ingredients and obtain pure, active molecules
women collecting the Centella without using chemicals solvents.
leaves. This is helping to
ensure the preservation of this For example, our Proxylane active is obtained from a natural
resource while making it easier birch extract, a sugar with regenerating and repairing
to extract and in this way, properties, now synthesized without any chemical solvent. It
lowering the footprint of the is used in our Laser X3 full range, which was launched in 2012,
production process. In parallel, continues to be a major pillar of the L’Oréal Paris brand, and
studies on cultivating Centella attracts new consumers each year.
and optimising the extraction
process of its active ingredients GREEN FORMULATION
have been conducted, in order
to develop techniques that are Leveraging science in product formulation to create natural,
more respectful of this fragile high-performing innovations.
resource and the balance of
Today, 62% of our ingredients, by weight, are of renewable origin,
biodiversity.
and 23% are from green chemistry. Our objective is to increase
always more the % of renewable ingredients in our formula.

20 IMPROVING OUR PRODUCTS IMPROVING OUR PRODUCTS 21

 ACHIEVING ZERO DEFORESTATION PROMOTING
BIODEGRADABILITY
L’Oréal Group is committed to zero deforestation. derivatives, also 100% certified since 2012,
The main focus towards 2020 has been on L’Oréal has increased the proportion of its Mass L’Oréal has identified that water, and in
ingredients or materials linked to high risks of Balance purchases, achieving 95% by the end particular the water discharged when the
deforestation: mostly palm and soy derivatives of 2020. The remainder is covered by the RSPO consumer uses the product, is among
for ingredients, and paper and cardboard for Book and Claim model. Furthermore, in 2014, the principal impacts on the environment
packaging. the Group began tracing derivatives all the way of our products. L’Oréal Paris Research
back to their source. By 2018, its research has & Innovation teams therefore focus on
100% of the palm oil sourced by L’Oréal has
made it possible to trace 98% of its derivative improving the environmental profile of
complied with Roundtable on Sustainable Palm
volumes back to refineries, 88% back to mills product formulas in two ways:
Oil* (RSPO) standards since 2010, following
and 25% back to plantations. L’Oréal uses the
the rigorous Segregated (SG) model, one • improving the biodegradability of formulas,
deforestation risk evaluation tool devised by
of the most demanding. In terms of palm oil i.e. their ability to be broken down by
the NGO Global Forest Watch.
natural micro-organisms; by decreasing
the amount of mineral oils in our products,

100%
OF PALM OIL AND ITS DERIVATIVE, all along their renovation.
USED IN OUR PRODUCTS, ARE
• reducing their water footprint, which
SUSTAINABLY CERTIFIED.
represents the product’s impact on the
aquatic environment.
In 2020, L’Oréal ranked third on the WWF scorecard, which rates more than 173 international global
consumer goods companies on their sustainable palm oil policies and achievements. The Group is
also ranked first among cosmetics and beauty companies.

 o learn more about the topic of palm oil, please see the L'Oréal Group Palm Oil Progress Report,
T
on loreal.com. ZO O M
Beyond palm oil, L'Oréal has implemented sustainable sourcing programs for some of our key Among the new products launched
natural ingredients, like shea butter or vanilla. in 2020, some have levels of
biodegradability exceeding 95%:
• Elvive Full Resist Power Mask
97% biodegradable
ZO O M •M
 en Expert Shaving Barber Club
Crème de Rasage
The shea butter used for example in 94% biodegradable
Age perfect Nutrition Manuka Balm and
the whole nutrition range, is sourced
from Burkina Faso, and contributes to
supporting the livelihood of more than
3,000 women through fair and long
term purchasing contracts. The L’Oréal
program has three objectives: to provide
a fair income for shea nut gatherers, free
from deductions made by middlemen; WATER CONSCIOUS
to create value locally through training INNOVATION
on best practices in collecting and
processing; and contribute to protect the Some L’Oréal Paris products are directly linked
environment by giving an economical to water use: our shampoos, conditioners,
value to shea savannah forest. hair color products and face wash, all require
In 2016, L’Oréal facilitated the purchase of rinsing. However, by 2030, 70% of the world’s
1,500 improved cook stoves to replace the population will live in water-scarce areas. So it is
traditional “three-stone” stoves used to vital that we develop and improve our products
boil water to scald shea nuts. In this way, with a view to conserving water, while retaining
producers are able to process the nuts with the same high levels of performance.
less wood, relieving pressure on forests, Rinse-off products are also responsible for a
and releasing fewer carbon emissions. significant proportion of L’Oréal Paris’ indirect
CO₂ emissions, given that showering typically
relies on heating water using gas or electricity.
To address both these important topics, our

2025 TARGET By 2025, all our natural ingredients

will be sustainably sourced.
researchers are taking part in new ’water
conscious’ workshops, so that we are able to
deliver to consumers, in the coming years,
products with a far lower water footprint.
These could include easier-to-rinse shampoos,
conditioners and hair color products, and non
*Roundtable on Sustainable Palm Oil (RSPO): not-for-profit organization that unites stakeholders from the 7 sectors of the palm oil rinsed hair products.
industry: oil palm producers, processors or traders, consumer goods manufacturers, retailers, banks/investors, and environmental
and social non-governmental organisations (NGOs), to develop and implement global standards for sustainable palm oil. To know more about this topic, please see p.31.

22 IMPROVING OUR PRODUCTS IMPROVING OUR PRODUCTS 23

 REDUCING Working
OUR IMPACTS WITH INCLUSIVE SUPPLIERS

ACCROSS OUR
CO 2

AT A GLANCE
ZOO M

VALUE CHAIN
L'Oréal Paris encourages its suppliers
to be inclusive and develop carbon
emissions reduction goals. Part of our tubes of Excellence, Revitalift
Filler or Men Expert are made by our supplier
Albea in Sainte Menehould, France, a small
town located in a rural area designated
by the French government as a focus for
economic support. L'Oréal Paris contributes
To improve our environmental and social footprint and reduce our to this partnership allowing to support in
As part of the L’Oréal Group’s Solidarity total 140 beneficiaries in 2019.
carbon emissions, we are working throughout our value chain, Sourcing initiative, in 2020, many of the Group’s
suppliers have joined the inclusive sourcing In 2020, L'Oréal Paris contributes to supporting
from raw materials sourcing to manufacturing, distribution program, which seeks to make purchases from 11,538 beneficiairies through the use of
suppliers who hire people from underprivileged sustainably sourced raw materials. Two third
and retail, inspiring our teams to deliver change. backgrounds and people who are sometimes of these beneficiairies are women.
marginalized from society, including disabled
people, ethnic minorities, and the long–term
PAGE 25 unemployed. We develop and implement
diverse programs tailored to local needs.
Working with inclusive suppliers
PAGE 26 With approximately 28% of the Group’s
carbon footprint arising from its suppliers’
Producing sustainably
activities, L’Oréal has encouraged suppliers to
PAGE 28 work with CDP*, within the scope of the CDP
Supply Chain program, since 2009. In this way,
Enhancing sustainable retail suppliers are encouraged to develop carbon
emissions reduction goals and communicate
PAGE 29 their 2020 action plans. In 2020, 484 L’Oréal
Empowering our teams Group suppliers undertook an initiative of this
kind, representing 87% of the Group’s direct
PAGE 30 purchases.
Engaging consumers This approach allows us to engage our suppliers
in reporting their carbon and environmental
impacts, and encourage them to establish a
carbon emissions reduction strategy.

2030
TARGET
By 2030, all our strategic
suppliers will have reduced
their CO2 emissions
(Scopes 1 and 2** ) by 50%.

* CDP is an independent global organisation that evaluates companies’ achievements in terms of their environmental performance.
** See definition p. 9.

24 REDUCING OUR IMPACTS ACCROSS OUR VALUE CHAIN REDUCING OUR IMPACTS ACCROSS OUR VALUE CHAIN 25
 Producing SUSTAINABLY REDUCING WATER
CONSUMPTION
ZOO M
LIBRAMONT FACTORY:
Our industrial sites are working on reducing water A FOURTH
consumption. Since 2005, worldwide, they have lowered ‘WATERLOOP FACTORY’
water consumption by 44% (in liters per finished product,
in L’Oréal Paris factories and distribution centres). L’Oréal
Libramont factory in Belgium has become the
prioritizes responsible water use within its manufacturing
AT A GLANCE
2025 By 2025, 100% Group’s fourth ‘waterloop factory’, following
CO 2 operations by optimizing its water requirements and taking
the Burgos, Spain, factory in 2017, the Settimo,
of our industrial into account the local availability of this vital resource.

TARGET
•
L'Oréal Paris factories continue their Italy, and Vorsino, Russia, factories in 2018,
sites will be L’Oréal’s goal is to reuse industrial water in an appropriate
which all produce L’Oréal Paris products. All
efforts to reduce carbon emissions, water
carbon neutral. state for new use at every possible opportunity, and retreat
the water used to run the factory (for cleaning
consumption and waste generation.
the wastewater exiting its treatment plants with diverse
tanks, producing steam, utilities, etc.) comes
• Some of our industrial sites are yet carbon technologies (ultrafiltration, inverse osmosis, etc.), in
from water recycled in a closed loop on
neutral or waterloop factories. order to extract high quality water. This water is reused for
site. The water obtained from public water
cleaning production tools or for cooling processes.
supplies is only used within the composition

ZOOM Overall, L’Oréal continues to implement technologies that

enable its factories to become ‘waterloop factories’. This
of products or for employees’ needs. The
factory, specialized in creating our L’Oréal
concept requires all the water necessary for production Paris hair color products for the European
L’ORÉAL’S FACTORY IN CHINA processes (cleaning equipment, producing steam etc.) to market, overcame the challenge of recycling
be entirely derived from water recycled in a closed loop wastewater thanks to a combination of two
GOES CARBON NEUTRAL
CARBON NEUTRALITY on site, with no water sourced from public water supplies. technologies: inverse osmosis (filtration
with membranes) and evapoconcentration
In 2019, the L’Oréal factory in Suzhou, China (L’Oréal’s

-44%
L’Oréal Paris products are made in 26 factories (distillation). This installation within the
largest factory in Asia) became carbon neutral.
around the world, located as near as possible to factory’s wastewater treatment facility, which
This step was decisive for the Group, as China has
the destination market. Eleven of our 26 factories* ensures a biological and physico-chemical
now become the Group’s first country to have
are now carbon neutral. reached carbon neutrality for all its sites: factories, IN 2020 treatment of used water, enables the recycling
of an average of 200m³ of water per day. That
distribution centres, centres of Research & Innovation
All our industrial sites have implemented energy WATER CONSUMPTION IN L’ORÉAL PARIS FACTORIES is 60 million liters per year, or the equivalent
and tertiary sites. L’Oréal China began this journey
efficiency measures and are working towards AND DISTRIBUTION CENTRES SINCE 2005* of 600 families’ annual consumption.
in 2018, when the Chinese and French authorities
harnessing renewable energy to further reduce (i.e. 0.40 litres per finished product in 2020)
visited the Suzhou site and signed an agreement on
carbon emissions.
carbon neutrality. The site had already been using
100% renewable electricity, thanks to the installation

-82%
of roof- and ground-mounted solar photovoltaic
panels, and to the purchase of electricity from wind
IN 2020 turbines located in the Jiangsu province at around
100km from the factory. In June 2019, L’Oréal China
CO2 EMISSIONS REDUCTION IN L’ORÉAL achieved its carbon neutrality goal, following the
PARIS FACTORIES AND DISTRIBUTION construction of an on-site CHP (Combined Heat and
CENTRES SINCE 2005 Power) installation. This has enabled the site to meet
(i.e. 10,690 tonnes in absolute terms, all its electricity needs from renewable, local sources,
harnessing sustainable biogas produced by a plant
CO 2
based on GHG Protocol methodology,
Scopes 1 and 2**, in 2020) processing food waste near to the factory.
REDUCING WASTE REDUCING TRANSPORT
GENERATION EMISSIONS
We have an ambitious waste management policy that The Group has also begun working on reducing
goes well beyond regulatory compliance. The L’Oréal carbon emissions linked to transporting products
Group has therefore set itself a very stringent definition from factories to distributors. Notably, by encouraging multi-
of the concept of ‘waste’, which includes, for example, modal transport, L’Oréal is reducing its need for air freight. By
raw material packaging or product packaging and 2030, 50% of air freight will have been reallocated to other
sludge from wastewater treatment plants. modes of transport.
In 2020, L’Oréal reduced the quantity of waste In terms of road transport, L’Oréal has already encouraged
generated in absolute terms, while production some of its suppliers to adopt less polluting vehicles, particularly
increased in the same period. For L’Oréal Paris, this those using natural gas, which represents, on average, a 20%
represents a reduction of 35% waste generated per carbon emissions saving (in grams of CO2 per sales unit per
finished product. In 2020, the brand recovered 97% km), compared to diesel, and a reduction in particulate matter.
of its industrial waste by reusing or recycling it, or
harnessing it to produce energy.

-35% IN 2020
WASTE GENERATION IN L’ORÉAL PARIS FACTORIES
2030 TARGET
By 2030, for each product, we will reduce
the carbon emissions intensity linked to
AND DISTRIBUTION CENTRES SINCE 2005 transport by 50%.
* The eleven L’Oréal Paris factories that achieved carbon neutrality in 2020 are: Libramont in Belgium, Settimo and Florence in Italy, Burgos in Spain, Ormes and Rambouillet
in France, Karlsruhe in Germany, Yichang and Suzhou in China, Montréal in Canada, Franklin in the USA.
(i.e. 14.3 grams per finished product, in 2020)
** A GHG or GreenHouse Gas is a gas that actively participates to the greenhouse effect of the atmosphere. At current emission rates, temperatures could increase by 2°C
by 2040-2050, which is considered by science as the upper limit to avoid "dangerous" levels for humanity. Our CO2 emissions data covers scopes 1 and 2 as described in the * The 2005 reference data used to calculate variation between 2005 and 2020, are coming from industrial sites (factories and distribution centres) which exist in 2020 and were
Market-Based method of the GHG Protocol. Our emission factors are generally those of our suppliers; if not known these are the regional factors or those of the IEA 2016. already existing in 2005. Our data excludes the impact of exceptional works or subcontractors’ activities.

26 REDUCING OUR IMPACTS ACCROSS OUR VALUE CHAIN REDUCING OUR IMPACTS ACCROSS OUR VALUE CHAIN 27
 Enhancing Empowering
SUSTAINABLE RETAIL OUR TEAMS
CO 2 CO 2
OUR SUSTAINABILITY
AT A GLANCE CHAMPIONS
AT A GLANCE
 'Oréal Paris optimizes its merchandizing
L
throught eco-design. • L'Oréal Paris believes that sustainability is everyone's To lead the transformation, the brand has named
business and encourages its teams to get involved in ‘sustainability leaders’ for every product category,
corporate responsibility. in order to promote good practices within our
• For every product category, a "sustainability leader" teams: Clara for hair care, Jone for hair color,
has been named to promote good practices. Aurélie for skincare, Emilie for make-up, Connor for
Men Expert and Jazmin for retail merchandizing.

As part of our sales and marketing efforts, we design and produce point
of sale display stands and promotional items. These merchandizing
items represent up to 6% of our carbon footprint and 15% of our plastic Could you describe the cycle of
usage (in addition to the plastic for our product packaging). eco-design in merchandizing?
At L’Oréal Paris, we believe that to
To optimize our merchandizing environmental footprint, we have become a sustainable, mass market
launched an eco-design program, with an approach based on luxury brand, we need to reinvent our
5 golden rules: retail excellence by strengthening our
collaboration with everyone involved
• 100% FSC-certified cardboard materials in the life cycle of our merchandizing
• Light weighting items. The international marketing What is your role in your team? What is you role as a sustainability leader in hair color?
team creates and defines the design,
• Integration of at least 30% of recycled materials I am project leader for coloration, I am working on defining the sustainability roadmap for
following the eco-design golden rules.
Global Project Manager on Hair Color our category: I’m collaborating with our labs and the wider
in the total structure Next, each region adapts the designs
L’Oréal Paris. My job is to design new industry to collect data on packaging and ingredients,
to their markets, before our purchasing
• Recyclability teams brief suppliers to produce the
hair color products. In 2019, when I propose directions for our 2025 roadmap and promote
• LED lights, no battery or electronic components. heard that the business was seeking a sustainable innovation within the category. And of course
eco-designed items, with a particular
sustainability leader in our category, I I’m doing all this with the approval and support of our
focus on more sustainable materials and
volunteered straight away. At that time, category head, who defines our strategic priorities. I
light weighting.
I loved my job but I also wanted to be also organize sustainability talks and training sessions
able to work more on sustainability, for the hair color team to promote eco-design, share the
What are the results in terms
because it was a key concern of mine company’s sustainability priorities, even discuss what’s
ZO O M of eco-design?
Guillemette and I wanted to connect the dots happening in the world in terms of sustainability, so that
In 2019, 87% of point of sale suppliers
worldwide had participated in training Fauvarque, between my personal values and my
day to day job at L’Oréal. So with this
everybody is on board. It’s great, we can really see that all
our teams are interested and committed, everyone wants
AN ECO-DESIGNED TEMPORARY on the eco-design golden rules. The International Marketing Haircolor role, I really feel I can contribute directly to contribute, and is proud to work for a brand with a real
next step for the coming years, is 100%
POINT OF SALE STAND of eco-designed points of sale stands.
Project Manager, L’Oréal Paris
sustainability leader
to the transformation from the inside. sense of purpose and ambitious vision for sustainability.

We designed the new L’Oréal Paris make-up wall unit to What is the advantage of modularity in
reduce plastic use, and replace plastic components with point of sale stands?
recycled plastic, which today represents approximately The new L’Oréal Paris brand identity
40% of the total weight. The lighting was designed at the point of sale was eco-designed
using a modular system that allows
to create energy savings of between 35% and 70%, the furniture to adapt to different retail
compared to the previous model. configurations. This level of modularity DEVELOPING
is an excellent solution to the differing
constraints that we face at the point of SUSTAINABILITY
sale. Importantly, it also enables us to
invent durable, adaptable concepts that SKILLS
can be restaged within new campaigns
without having to recreate the pieces.
To help empower L’Oréal Paris’ teams to
act on sustainability, we have created a
Jazmin Feige, dedicated training program with four
mandatory training sessions. In 2020,
Global Retail Design Project Manager the entire marketing team followed the
‘Fresque du Climat’ (Climate Collage)
workshop, so that they build a strong
understanding of our environmental
commitments. We will deliver three
further training sessions on our SPOT
tool and life cycle analysis, sustainable
formulas and recyclability. In this way,
we help all our team members gain the
skills and tools they need to accelerate
the transformation and make everyone in
L’Oréal Paris a sustainability champion.

28 REDUCING OUR IMPACTS ACCROSS OUR VALUE CHAIN REDUCING OUR IMPACTS ACCROSS OUR VALUE CHAIN 29
 Engaging SUPPORTING RESPONSIBLE
PRODUCT USE
EDUCATING CONSUMERS
ON RECYCLING
CONSUMERS We can participate in more responsible consumption
and a more considered use of natural resources in
In terms of our products’ end of life, we have
identified that nearly 1% of our total carbon
all our daily actions. For example, 51% of L’Oréal footprint is linked to the end of life of our packaging
CO 2 Paris’ carbon impact comes from the use phase of its (to incineration, for example). To reduce this
products. This figure was calculated using an approach impact, we are working to make 100% of our plastic
that integrates the whole value chain, from the packaging recyclable, reusable or compostable by
extraction of raw materials used to make our formulas 2025. However, consumer engagement is vital, as it
AT A GLANCE to the manufacture of our bottles to the transportation is the consumer who takes the final step by putting
of our products. It also includes the use of our products the product packaging in the right recycling bin.
L’Oréal Paris is supporting its consumers in by our consumers, as well as the disposal of our
adopting responsible consumption practices According to studies, the act of separating
packaging. The big impact of the use phase is because
from the moment of buying the product to the waste in the bathroom is not yet habitual among
many of our products are rinsable (such as shampoos,
end of its life cycle, including the use phase. consumers. That’s why we want to raise awareness
conditioners and hair color products), and mostly non-
of recycling by adding recycling instructions to
renewable energy, such as gas, is used in consumers’
all our new product launches and renovations.
homes to heat water.
The instructions must be as precise as possible, in
For example, as we consume on average 55 liters of hot order to specify whether the whole packaging is
water for a shower, and 15 additional liters for shampoo, recyclable, or just part of it.
it is therefore estimated that the carbon footprint of
As a beauty leader, we want to be a sustainability pioneer, however, a shampoo bottle, linked to the consumption of hot
we will not be able to accomplish some of our initiatives without the water, represents 1.7kg of carbon emissions equivalent.
active participation of our consumers. We are therefore multiplying For shower gel, this carbon footprint can reach 13.4kg
our initiatives to raise awareness among consumers of the role they of carbon emissions equivalent per product.
have to play, with us, in achieving responsible consumption. To help reduce the generation of carbon emissions,
we are working to develop innovative, just as high
performing formulas, with better rinsability. We are
PROPOSING ALTERNATIVES also innovating with two-in-one products (for example,
Elseve Instant miracle or Elseve Rapid Restore
TO SINGLE USE PACKAGING (detangler and conditioning treatment), Low Shampoo
3 in 1 formulas (shampoo, mask and treatment), that
To help reduce packaging and the raw materials required to make it, enable users to reduce the time needed in the shower.
We are creating non-rinse haircare, with non-rinse
ZO O M
as well as prevent it from becoming waste, L’Oréal Paris is seeking
alternatives to single use packaging and proposing refill or reuse treatments to apply with or without water, such as
systems for packaging. the Crème Sauveuse de Pointes or the Serum Lissage TRIONS EN BEAUTÉ,
de Reve from the Elseve Dream Long range, and the THE FRENCH CAMPAIGN
For example, in 2021, L’Oréal Paris is joining Terracycle’s LOOP initiative,
and is taking part in a project to trial new types of packaging with
oils and treatments from the Elseve Extraordinary TO SUPPORT RECYCLING
Oils range. We are also proposing a whole range of
the retailer Tesco in the UK. We are designing new durable, desirable products to retouch roots and lengthen the time IN THE BATHROOM
packaging for shampoo and conditioner, which is sold with a deposit, on between hair dying (the Magic Retouch range).
the retailer’s website. After using these products, consumers can return In France, 49%* of users of beauty products
the packaging to the agreed delivery retailer that will collect and return There is still a long way to go, but L’Oréal Paris is confirm that they separate packaging
the packaging to us for cleaning and refilling, ready for another round. determined to develop products that enable more for recycling in their bathroom. In 2020,
responsible resource and energy consumption. L’Oréal Paris continued to pursue the
As the initiative progresses, we aim to improve the carbon footprint
‘Trions en beauté’ (‘Let’s recycle in beauty’)
related to the logistics, in order to optimize the environmental impact
campaign in France, in partnership with
of this new way of consuming beauty products.
the French eco-organism CITEO. In this
way, the brand, along with 70 other L’Oréal
brands, supported the initiative by adding
an awareness-raising banner, ‘Prenons
le soin de trier’ (‘Let's take the time to
separate’), along with the dedicated
website address trionsenbeaute.fr to

2
Tesco delivers the L'Oréal all their communications materials
product in a durable pack to
the consumer, with his regular
(television, media, posters).
grocery delivery

3
The ‘Trions en beauté’ platform supports
Consumer uses product consumers in recycling product packaging.
In particular, it provides guidelines on
how to separate the different types

1 of beauty product packaging, as well

Consumer orders
L'Oréal product as the importance of recycling for our
in a durable
packaging online environment, and encourages everyone
to get involved.

4
Prototype

5 Packages are Tesco collects

cleaned and refilled the empty packaging
when delivering a
new order
* L’Oréal France Barometer - Harris Interactive ‘Are the French separating beauty product packaging in the bathroom’, conducted among a nationally representative sample
of 1,139 people, from 22nd to 28th February 2018.

30 REDUCING OUR IMPACTS ACCROSS OUR VALUE CHAIN REDUCING OUR IMPACTS ACCROSS OUR VALUE CHAIN 31
 HELPING CONSUMERS TO ZO O M
MAKE SUSTAINABLE CHOICES
In the interest of responsibility and transparency, L’Oréal Paris has
committed in 2021 to providing more information to consumers
ELVIVE’S SUSTAINABILITY
TRANSFORMATION
on the environmental impact of all its products. The total impact
includes all the environmental impacts of a product, throughout
its lifecycle, in particular in the production of ingredients and
packaging, manufacturing, use by consumers and the recycling
of packaging. In this way, in time, there will be a letter displayed
on each piece of packaging – from A to E – which will indicate
the social and environmental profile of the product, enabling
consumers to consider its entire impact in their purchasing choices. Elvive, the historic L’Oréal Paris hair
ELVIVE, AN ICONIC
care range, has undertaken a major
RANGE MAKING PROGRESS
transformation of its entire value chain
Could you describe your Elvive packaging initiatives and achievements?
to embody the different facets of By the end of 2019, 58 million Elvive bottles in Europe contained 100%
Sharing Beauty With All program. A recycled PET plastic. At the end of 2020, we use 100% recycled PET for
all our 250 million Elvive shampoo and conditioner bottles in Europe,
brand icon, this range is also becoming enabling us to save the equivalent of 7,000 tons of virgin plastic.
This is quite a revolution for the Elvive range - and a very positive one!
a sustainability pioneer. In 2021, we will collaborate with recycling pioneer Terracycle in France,
using an Elvive shampoo and conditioner range in a trial run of its
LOOP initiative. This project will test new types of refillable packaging.
Consumers will be able to return used packaging to the retailer, where
it will be collected and returned to us for cleaning and refilling, ready
for another round.

How can you increase the biodegradability

of the Elvive formula?
Across the world, we are seeking the best technologies to address the
needs of diverse hair types. To help repair and protect hair from damage,
the Elvive range benefits from the latest generation of coemulsion
technology. In this way, we use just an ultra thin coating of caring
microdroplets (and less silicon) to wrap and repair the fibers without
weighing them down. The biodegradability of the high performance
formula has been improved year after year, by increasing the quantity of
biodegradable ingredients to the formula, preferring the shorter silicons
and smaller polymers, but we still have room for progress.
Additionally, we have reduced the length of the ingredients list (removing
some preservatives, polymers, perfume components and UV filters, for
example), increased the proportion of innovative waterless cares and
the average biodegradability rate of the whole range. Extraordinary
Oil Shampoo by Elvive now has a biodegradability rate of 90.5%, while
Elvive Mask Full resist is 97.5% biodegradable.

What are the next sustainable innovations for the haircare category?
Water scarcity is already a pressing challenge in many areas of the
world. That’s why we are working on formulas with a higher repair

97,5% 90,5%
capacity and innovating towards concentrated anhydrous treatments.
We develop very innovative high performance leave-on so that bring
repair, glow and discipline to hair, so that women don’t need to wash
their hair so frequently.
Elvive Mask Extraordinary Oil
Full resist is 97.5% Shampoo by Elvive, an Maité Armoudom,
biodegradable iconic range, is 90.5% International Marketing Director Haircare & Styling L’Oréal Paris
biodegradable

A CARBON NEUTRAL MANUFACTURE

The L’Oréal Group’s carbon neutral Rambouillet factory, where the is met by biogas derived from our own industrial waste. 63% of our
L’Oreal Paris Elvive range is made, is the Group’s largest shampoo waste is transformed into energy, the rest recycled or reused. By
factory, producing 300 million units annually, of which 85% are continuously improving the factory's energy efficiency, we have
Elvive shampoos and conditioners. That’s 235 million bottles of reduced our energy use by 38.8% since 2005, while increasing
Elvive shampoo. The 260 employees produce 1.2 million products production by 25%.
per day, working to the highest quality, environmental and health
This environmental and social note will and safety standards (including ISO 9001, 14001, 18001 and 50001).
All our plastic bottles are produced on site in partnership with
a trusted packaging supplier, ALPLA, eliminating the need for
be listed first on the haircare products,
The 32,000 m2 - factory, which is surrounded by forest, produces 8,000 trucks per year and reducing our annual carbon footprint
and will be extended then to other both the product formula and the bottles, before filling the bottles by 1,500 tons. The factory also has its own wastewater treatment
product categories. ready for distribution. Importantly, the factory is carbon neutral. plant, enabling us to save water, recycle water on site, lowering our
Our on-site biomass boiler use waste to produce energy and fresh water consumption.
avoids the need for fossil fuels. The remainder of our energy needs

32 OUR CHALLENGE: MAKING BEAUTY SUSTAINABLE OUR CHALLENGE: MAKING BEAUTY SUSTAINABLE 33
 Our environnemental
PROJECTS
Six environmemntal projects have been selected, all contributing to storing or
reducing carbon emissions, and linked to empowering women communities. NEXT-GENERATION FARMING, LIUGUI AFFORESTATION,
L’Oréal Paris will not only contribute financially, but also develop specific BELGIUM AND FRANCE CHINA
This project is transforming farming practices across Belgium and South China’s Karst region is well known
programs including women in the leadership of these projects. France through an innovative partnership of farmers and agronomists. for its wild landscapes and rich biodiversity,
Thanks to new regenerative techniques, more than 1,600 farmers are however rocky desertification is creeping
producing nutritious food, clean air and abundant biodiversity while across the area, in part driven by deforestation.
improving farm profitability – thanks to healthy, nutrient rich soil. This project is planting native tree species to
combat this environmental challenge, sequester

376,212 HECTARES
L’ORÉAL PARIS WILL SUPPORT, CO2 from the atmosphere and promote
FROM 2021, PROJECTS THAT local sustainable development. It creates
OF LAND IS COVERED BY THE PROJECT employment and training opportunities for
HAVE ALREADY PROVEN THEIR local people, many of whom are from minority
ENVIRONMENTAL BENEFITS, groups, and particularly focuses on improving
women’s social status.
CLASSIFIED AND CERTIFIED BY
EXPERTS. WE INVITE YOU TO
DISCOVER THE PROJECTS WE’RE 65%
OF FULL TIME EMPLOYEES
SUPPORTING, IN DIFFERENT ARE EXPECTED TO BE WOMEN
REGIONS OF THE WORLD.

KARIBA FOREST
PROTECTION,
AT A GLANCE ZIMBABWE
• 88K tonnes of residual carbon Since its launch in 2011, the Kariba project
emissions by 2025. has prevented more than 3.5 million tonnes
• Environmental projects as close of carbon dioxide from emission into the
as possible to our markets, atmosphere by preventing deforestation
supporting local development and land degradation in an area of nearly
and women empowerment, in 785,000 hectares. The project also continues
partnership with communities. to support regional sustainable development,
and the independence and wellbeing of local
communities.

OVER 50,000
WOMEN HAVE SEEN IMPROVEMENTS IN
THEIR LIVELIHOODS THANKS TO THE
PROJECT SINCE ITS START IN 2011.

SMALL FORESTS, MUSKITIA BLUE CARBON, JACUNDA FOREST CONSERVATION,

USA HONDURAS BRAZIL
This pioneering project supports smallholding Straddling the interface between land and water, mangroves are Through a community-based approach, Jacunda protects 95,000 hectares of native forest, home to
forests owners, who previously did not have superhero ecosystems: they act as buffer to coastal storms, provide hundreds of animal and plant species. Biodiversity conservation and the sustainable use of resources
access to the tools, information and funding nursery grounds for aquatic wildlife and, by area, mangroves can store improve local livelihoods and prevent an estimatd 140,000 tonnes of greenhouse gas emissions from
to sustainably manage their woodlands. up to 4 times more carbon than terrestrial forests. However, 30-50% of being released into the atmosphere each year.
Landowners are now empowered to implement the world's mangroves are already gone and they continue to be lost at
sustainable practices on their parcel of land, a rate of 2% each year. As the first of its kind in Honduras, this pioneering The project benefits especially around women and young empowerment.

95,000 HA
creating big climate impacts at the landscape blue carbon project protects nearly 5,000 ha of mangroves and over
level by tapping into the full potential of carbon 280,000 ha of coniferous and broadleaf forests from deforestation.
sequestration on their land.
OF NATIVE FORESTS PROTECTED
INDIGENOUS WOMEN
+236,336 HA
FROM DEFORESTATION

ARE EMPOWERED
LAND PROTECTED THROUGH TRAINING SESSIONS AND ECONOMIC OPPORTUNITIES
AND SUSTAINABLY MANAGED

34 OUR CARBON COMPENSATION PROJECTS OUR CARBON COMPENSATION PROJECTS 35

02
OUR MISSION: Our environmental commitment took a new turn in 2020 with our ambition
‘L'Oréal for the Future, Because our planet is worth it too’. However, our vision of a

WOMEN’S fairer, more sustainable society is not new. We have worked side by side with women
for many years. We are fighting so that all women, whatever their backgrounds, beliefs

EMPOWERMENT
or lifestyles can achieve the projects that are close to their hearts and fulfill their
potential as individuals.

 ECAUSE
B
YOU’RE WORTH IT
With these four words, “Because I’m worth it”, L’Oréal
launched the first advertising message ever to highlight
self-confidence. It emerged in 1971 as a rallying cry uniting
“
As a brand which has always
championed and celebrated women’s
empowerment, L'Oréal Paris
challenges stereotypes with a modern
vision of femininity.
 OW DO WE
H
EMPOWER WOMEN?
Because women are worth it, we propose
products that highlight their beauty and
enhance their whole being. Because we
 UR COMMITMENTS TO
O
WOMEN’S EMPOWERMENT
L’Oréal Paris has decided to go further in its commitment to empower
women by taking action in particular against street harassment, teaching
bystanders and victims how to safely respond in these situations, through
Our brand ambassadors, unique
consumers around the brand. This signature phrase has since are convinced that they are all worth it, the program, Stand Up, in partnership with the non-profit Hollaback!.
become a symbol that empowers women of all ages and
and diverse, are role models for the
we propose accessible products, with no Launched in 2020 this international program has the ambition to train 1
backgrounds to believe in their beauty and sense of worth. strengths of women, and an inspiration compromise on safety or performance. million people to the Hollaback's 5D's methodology by the end of 2021.
to fulfill our talents every day.
We want to support women in developing Some countries have also implemented local programs to empower
L'Oréal Paris supports all women on their self-confidence and make sure they women. First, Women of Worth, in the United States, Mexico and Canada,
their journey to fulfillment, in line with feel proud and an unwavering sense of reward outstanding women by recognizing the positive impact they
determination. make in their community, for 15 years. Secondly, we are helping young
their own values and aspirations.

”
British women build their confidence in partnership with the non-profit,
We are also fighting for gender equality, in The Prince's Trust, through our program All Worth It.
all domains – in the workplace, on the street,
in the fight against climate change. When
women’s self-confidence is weakened
by economic or cultural difficulties, or 2021 RAISE AWARENESS OF STREET HARASSMENT
Among 500 million people worldwide by the
Delphine Viguier-Hovasse, discrimination, we want to be fully present
at their side, in their daily struggles.
TARGET end of 2021
Global Brand President of L’Oréal Paris

36 OUR MISSION: WOMEN’S EMPOWERMENT OUR MISSION: WOMEN’S EMPOWERMENT 37

 STAND UP: A program that empowers
EVERYONE TO COMBAT
OUR FIGHT AGAINST STREET HARASSMENT

STREET HARASSMENT AT A GLANCE

CREATIVE GUIDELINES
• L'Oréal Paris and Hollaback!
launched the Stand Up against
L’Oréal Paris has encouraged generations of women to realize their street harassment program on
March 8th 2020.
self-worth. Street harassment is the #1 issue* faced by women
and girls around the world. The brand has joined forces with the • The ambition : with the help of
local charity partners, train 1 million
non-profit Hollaback! to train men and women how to safely people to the Hollaback!'s 5D's
intervene when they witness or experience street harassment. methodology by the end of 2021.

PAGE 39
Stand up: a program that empowers women and men
to combat street harassment
Page 40
The 5D's, a proven methodology
S
 TANDING UP FOR WOMEN O
 UR COMMITMENT
Page 42
For the past century, L’Oréal Paris has been
Our partners
80% of all women have experienced sexual
harassment in public spaces.
committed to empowering women, boosting their
self-confidence and helping them realize their
worth.

62% of victims of sexual harassment in

public spaces say someone helped.
Through our international Stand Up program, we
aim to create a culture and community of respect,
dignity and worth, by training 100% of L’Oréal
Paris employees and over 1 million people on the

86% of victims say it improved the Hollaback!'s 5D's methodology** by the end of 2021.
situation when a witness intervened.
Together with our international partner Hollaback!***
and our local charity partners, we have been offering
the 5D's training sessions in public spaces or online,

2 nd
reason why bystanders do not on our dedicated platform standup-international.
intervene is because they do not com. We also raise awareness about this issue,
know what they can do.
by participating in related events throughout the
year such as the International Women’s Day, the
International Anti-Street Harassment Week, music
According to an IPSOS gender equality study conducted in
festivals, etc.
2021*, sexual harassment in public spaces is one of the most
important issue faced by women and girls across the world.
To learn more about the Stand up against street
harassment program, please visit our dedicated
Indeed, street harassment robs women of their dignity, sense
platform : standupinternational.com
of security and feelings of self-worth, which goes against
everything L’Oréal Paris stands for. That’s why it’s important
for us to stand up and help to fight this issue that affects us all.

* International survey on sexual harassment in public spaces, conducted by L’Oréal Paris with Ipsos, with data gathered in 15 countries with over 15,000 participants,
Jan. 25th – March 10th, 2021.
** See more on page 40.
*** https://www.ihollaback.org/.

* International survey on sexual harassment in public spaces, conducted by L’Oréal Paris with Ipsos, with data gathered in 15 countries with over 15,000 participants,
Jan. 25th – March 10th, 2021.

38 STAND UP: OUR FIGHT AGAINST STREET HARASSMENT STAND UP: OUR FIGHT AGAINST STREET HARASSMENT 39
 The 5D's, We see it happen, but
uncomfortably look away.
We feel the urge to speak

A PROVEN METHODOLOGY up, but stay cautiously silent.

We all want to do something
about it, but don’t know
what. Or worse, we end up
thinking it’s “not a big deal”.
AT A GLANCE
CREATIVE GUIDELINES

Street harassment is always a

• Five different actions to safely combat street big deal. And now,
harassment: distract, delegate, document,
direct and delay. we have what it takes to
stand up against it.
• Millions of people will be trained to the 5D's
methodology in the coming years.

 ACTIONS TO SAFELY INTERVENE

5
AGAINST STREET HARASSMENT

The 5Ds represent a methodology to intervene in the case of street

harassment, whether people are being victims or witnesses. Its aim
is to end the situation of street harassment, without endangering
anyone who intervenes to help.

› DISTRACT › DIRECT
Pretend to be friends, ask for Speak up and call the harasser
the time, cause a distraction, out, then turn your attention
be creative. to the person being harassed.
If they respond, ignore them;
› DELEGATE don't escalate. Only use direct
Find someone in a position as a last resort to prevent
of authority (e.g. teacher, violence. Your safety and that
bartender or a bus driver) and of the person being harassed
ask them to intervene. comes first.

› DOCUMENT › DELAY
Watch and witness, write down Comfort the harassed person
or film the harassment, provide after the incident and
the footage to the victim and acknowledge that the behavior
never post it online or use it was wrong. Be a friend.
without their permission.

CAMPAIGN LAUNCH
HIGHLIGHTS
2021
33 countries have launched
the Stand Up program TARGET
Train people on the 5D's:

+150,000
1 million people by the
end of 2021.

people have been trained on

the 5D's methodology.

40 STAND UP: OUR FIGHT AGAINST STREET HARASSMENT STAND UP: OUR FIGHT AGAINST STREET HARASSMENT 41
 EMPOWERING
CREATIVE GUIDELINES
WOMEN ALL AROUND
THE WORLD
L'Oréal Paris has been running local initiatives for several years
to improve the confidence of young women and recognize the
achievement of female changemakers.

AT A GLANCE
• Women of Worth recognizes women
who embody the spirit of L'Oréal Paris

Our partners
and supports their causes.

• The All Worth It Program helps young

people in the United Kingdom improve
their confidence, self-worth and
employability.

LOCAL PARTNERSHIP TO FIGHT AGAINST STREET HARASSMENT

L’Oréal Paris has established a worldwide partnership with • La Fondation des Femmes, •
United Nations Populations
Hollaback!. in France Funds (UNFPA), in Ukraine
• Fundación Mujeres, in Spain • Fair Space, in Netherlands
The Stand Up program aims to train people on how to be
an ‘upstander’ worldwide, in partnership with high schools, • Fundación Pescar, in Argentina • Breakthrough, in India
universities, public transportation, festivals or companies. • Hollaback! in Canada • Buyem, in Turkey
• Alice Onlus, in Italy • Hollaback!, in the USA
To take Stand Up into the heart of communities and reach as
many people as possible, we are also partnering with charity • Buyem, in Turkey • Casa Gaviota,
partners experts in gender-based violence, in each country: • Association of Rape Crisis in Mexico
Centers (ARCI), in Israël

Can you tell us about the Fondation des Femmes’ How did the programme launch take
initiatives? place on the ground?
The Fondation des Femmes (Women’s Foundation) In March 2020, we organised a symbolic
is France’s primary foundation for women’s rights launch in a major Parisian rail station, with
and the fight against the abuse they face. With training stands for the public. It was about
L’Oréal Paris, we are taking action against street showing the existence and usefulness of
harassment, through its Stand Up initiative. this training in a visual way. We also created
a partnership with all the transport actors
How does the training programme take action in the centre of Paris - SNCF Gares et
against street harassment in France? Connexion, SNCF-transilien, RATP, Ile-de-
We spend time on the ground, in public transport, France Mobilités. In just a few days, more
and in schools and companies, training 40,000 than a hundred people (72% women, 28%
people face to face on how to intervene when men) undertook the training and many
thousands were made aware of the cause.
Anne-Cécile they witness or become a victim of sexist or
sexual harassment in public. There is also an Since January 2020, training days have
Mailfert, awareness-raising video and a website that enable
us to train many hundreds of thousands of people
also been organised with L’Oréal’s teams.
In total, nearly 400 employees took part in
Fondation des Femmes President online. Linking the power of L’Oréal Paris with the this one-hour training during the five days.
associations’ expertise is very inspiring.

42 STAND UP: OUR FIGHT AGAINST STREET HARASSMENT EMPOWERING WOMEN ALL AROUND THE WORLD 43
 Our local programs
TO HONOR AND SUPPORT WOMEN Showing solidarity
IN THE COVID-19 CRISIS
AT L’ORÉAL PARIS, WE BELIEVE THAT EVERY WOMAN IS WORTH IT. THROUGH OUR
PHILANTHROPIC PROGRAMS WOMEN OF WORTH AND ALL WORTH IT, LOCALLY DEPLOYED,
SHARING, LOVING, CONNECTING. ABOVE ALL, THINKING OF THOSE AT THE FRONTLINE OF THE
WE WANT TO ENCOURAGE WOMEN TO BE PROUD OF WHO THEY ARE AND WHAT THEY DO.
FIGHT AGAINST THE EPIDEMIC OR SUFFERING FROM SOCIAL ISOLATION. THESE WERE THE
SENTIMENTS THAT INFORMED THE SOLIDARITY PLAN AND EFFORTS UNDERTAKEN BY THE
L'ORÉAL PARIS FAMILY ACROSS THE WORLD IN 2020, AMID THE COVID-19 OUTBREAK.
 OMEN OF WORTH:
W
CELEBRATING THE BEAUTY
OF GIVING BACK SOLIDARITY WITH
HEALTHCARE WORKERS
The Women of Worth program was created in 2005 to recognize
During these difficult times, L’Oréal Paris wanted to play its part in the
the achievements of women who embody the values of L'Oréal
global fight against Covid-19. We supplied all partner hospitals and
Paris: women who are championing the self-worth of others and
retirement homes with 2 million bottles of hand sanitizer, in support
making a difference in their community.
of their tireless work to protect people and help prevent the spread

“
Each year, in the United States, Canada and Mexico, ten of this unprecedented epidemic. Meanwhile, we took every possible
extraordinary women, and their non-profit organizations, are measure to prevent product shortages in all the countries as long as
chosen from thousands of nominations and honored for the our production sites had the capacity to do so.
impact they have made across a variety of charitable causes.
By being a L’Oréal Paris Women of
In the United States, each Honoree is awarded $10,000 to support
Worth, I get to spread love, hope, HELPING PEOPLE IMPROVE THEIR
her individual cause. Additionally, one Women of Worth Honoree
(and her cause) is selected by the public via online voting and and resources to families all over the WELLBEING IN ISOLATION
recognized as the National Woman of Worth Honoree. Her charity country that began just like mine. I While necessary, the quarantine measures put in place in many
then receives a donation of $25,000 from L'Oréal Paris in her get to remind parents of babies with countries led to the isolation of many. L’Oréal Paris stood side by
name. side with the communities where we work throughout this time,
Down syndrome that their child will
implementing multiple solidarity initiatives to support them.
In Canada, the ten exceptional Women of Worth Honourees are live with purpose and joy and that
selected from the nominations to receive a total of $110,000 children with Down syndrome can For example, our experts shared beauty advice via Instagram and
in charitable grants from L’Oréal Paris. In addition to receiving Facebook, helping our followers to take care of themselves and boost

”
do anything—really, really anything.
promotional support for their charities, each Honouree will join the their wellbeing with make-up tutorials, at-home hair dying guides and
Women of Worth Community, a national platform to support and skincare routines. As part of its charity efforts, L’Oréal Men Expert
promote their causes, share information, network and help spread supported Movember’s new ALEC (Ask, Listen, Encourage action,
the spirit of volunteerism across the country. Check in) mental health and suicide prevention program. This was
particularly important at a time when isolated men were more prone

140
 omen of Worth have been
W
Brittany Schiavone, to experience anxiety, depression and suicide ideation.
honored since the launch of the 2019 Women of Worth National Honoree, by L’Oréal Paris USA

program, in the United States.

SPECIAL THANKS
I want to thank all the L’Oréal Paris teams, who showed great
empathy and agility during this period.

 LL WORTH IT:
A I warmly thank all our teams in Germany and Latin America for
producing hand sanitizers every day. We received many words of
BOOSTING YOUNG PEOPLE’S thanks and encouragement from hospitals, spokespeople and our
CONFIDENCE AND SELF-WORTH wider community in light of these efforts. This feedback helped our
employees find the strength to continue during this difficult time.
When you feel as though no-one else believes in you, that’s Wishing you all good health,
when you have to believe in yourself. Since 2017, L'Oréal Paris has
partnered with the Prince’s Trust, a young people’s charity founded Delphine Viguier-Hovasse,
by the Prince of Wales, to build the confidence of vulnerable young Global Brand President of L’Oréal Paris
people, in the United Kingdom. Our shared mission is to transform
self-doubt into self-worth.

The ‘confidence sessions’ we provide – addressing topics such as

body language, relationships and employability – give young people Prepared and edited by the L’Oréal Paris Communications Department.
the opportunity to boost their self-esteem by generating positive Photo credits: ©L’Oréal (Cover), ©Stéphane de Bourgies (p.4), ©Vladimir Wrangel (p.5), ©Romain Bassenne/L’Oréal Paris (p.6), ©Benoit Decout/L'Oréal Research & Innovation,
thoughts, identifying strong relationships and understanding ©Adrian Bedoy/Corporate Creativity/L'Oréal (p.7), ©Thomas Vogel, ©Max Havelaar France/Suzanne Lee (p.9), ©Cédric Porchez/L'Oréal Paris (p.10), ©Dorian Huet, ©L’Oréal (p.11),
©Dorian Huet (p12), ©Pierre Mahieu, ©L’Oréal Paris (p.14), ©Adrian Bedoy/Corporate Creativity/L'Oréal, ©Christophe Meireis (p.15), ©Dorian Huet, ©McCann (p.16), ©Richard Bush, ©L’Oréal Paris,
unacceptable behavior. They also learn techniques to help them © Mccann/Fabrice Laroche (p.17), ©Pitipat Usanakornkul, ©Elisabeth Bouhadana/L’Oréal Paris/X (p.18), ©L’Oréal/loreal.com, ©Dominik Werner/BezKiczu/L'Oréal (p.19), ©Paolo Verzone/Agence Vu/
prepare for job interviews. All sessions are delivered both online L'Oréal(p.20),©Patjo(p.21),©L’Oréal,©L’Oréal,©JohnerImages/PhotographerPatrikEngquist(p22),©L'Oréal/DR(p.24),©L’OréalParis(p.25),©BeiniZhao(p.26),©L'Oréal(p.27),©L’OréalUSA,©Jazmin
Feize/L’Oréal Paris/X (p.27), ©Christophe Meireis, ©Guillemette Fauvargue/L’Oréal Paris/X, ©Aurélie Fulget/L’Oréal Paris/X, ©Lauranne Friscia/L’Oréal Paris/X, ©Elvire d'Ussel/L’Oréal Paris/X (p.28),
and at all Prince’s Trust centers. ©Benoit Decout/L'Oréal Research & Innovation, ©L’Oréal Paris (p.30), ©Marge Design/L’Oréal Paris (p.31), ©Cédric Porche/L’Oréal Paris, ©Dorian Huet (p.33), ©Sofia & Mauro (p.34),
©Raphael Creton, (p.36, 37, 39), ©Emma Summerton, ©Anne-Charlotte Mailfert/X (p.40), ©Sofia & Mauro (p.41), ©L’Oréal USA/ Brittany Schiavone/X, ©L’Oréal Paris/Prince’s Trust/X (p.42),
©L’Oréal Germany/L'Oréal Paris (p.43), X.
SELF-WORTH IS #WORTHSHARING.
Accessible version by:

44 EMPOWERING WOMEN ALL AROUND THE WORLD The paper on which this report is printed is 100% recyclable and FSC®-certified. 45
 Incorporated in France Headquarters: Registered office:
as a ‘Société Anonyme’ 41, rue Martre 14, rue Royale
with a registered capital 92117 Clichy Cedex 75008 Paris
of €111,974,316.00 France France
632 012 100 R.C.S. Paris Tel: +33 (0)1 47 56 70 00

www.loreal-paris.fr

46