CIVIL AVIATION AUTHORITY ADVISORY CIRCULAR

OF VIET NAM AC 14-002

ACCEPTABLE
FLIGHT DISPATCHERS TRAINING AND APPROVAL

SECTION 1 GENERAL

1.1 PURPOSE

This Advisory Circular (AC) provides general guidance to the AOC holders and ATO organizations
regarding the policies that apply to the Flight Dispatcher training manual that acceptable to CAAV.

1.2 STATUS OF THIS ADVISORY CIRCULAR

This is an original issuance of this AC.

1.3 BACKGROUND

The training and qualification of the AOC holders employees are critical to the safety of flight
operations. Ensuring that the content of the flight dispatcher training program complies with the
applicable regulations, relevant safety standards and the approved procedures is critical to these
operations.

Dispatcher Training Program applies and is designed to be comprehensive in content, yet flexible in the
presentation. This training program incorporates the regulatory requirements of VAR 07, VAR 14 to
qualify individuals as AOC Holder’s Flight Dispatcher and to maintain qualification in that position.

1.4 APPLICABILITY

This AC applies to both Vietnam AOC holders and the service providers they may use to
administer their approved training.

1.5 RELATED REGULATIONS

The following regulations are directly applicable to the guidance contained in this advisory circular
a) VAR Part 7, Aviation Personnel License
b) VAR Part 14, AOC Personnel Qualification
c) VAR Part 16, AOC Operation Control
d) AC 07-018, Skill Test Standards: Flight Dispatcher

1.6 RELATED PUBLICATIONS

For further information on this topic, individuals, instructors and examiners are invited to consult
the following publications

1) International Civil Aviation Organization (ICAO)

• ICAO Annex 1‐ Personnel Licensing
• ICAO Doc. 7192‐Part D‐3
 AC 14-002: Flight Dispatchers Training And Approval

• ICAO Annex 6‐ Operations of Aircraft, Parts 1 & 3 ‐ International Commercial Air

Transport
• Document 8335, Manual for Operations Certification
• Document 9941, Competency Based Training Methodology
• Document 9995, Manual of Evidence-Based Training
2) Federation Aviation Administration (FAA)
FAA-S-8081-10D - AIRCRAFT DISPATCHER - Practical Test Standards – May
2013, Change 3 Aug 2018.

1.7 DEFINITIONS & ACRONYMS

A. The following definitions are used in this advisory circular

1) Approval.
a) Final Approval. A CAAV letter without an expiration date that authorizes an operator to
continue training in accordance with a specific curriculum or curriculum segment.
b) Interim Approval. A CAAV letter that conditionally authorizes an operator to begin
training under a specific curriculum or curriculum segment pending an evaluation of
training effectiveness.

2) Base Aircraft. An aircraft identified by an AOC holder for use as a reference to compare
differences with another aircraft.

3) Categories of Training. A classification of training based on the previous qualification of

the flight dispatcher. The categories of training are:
a) Initial Training
• Basic Knowledge
• Applied Practical Training
b) Aircraft Type Training/Initial Equipment/Procedures
c) Aircraft Differences Training
d) Operator Specific Procedure Training
e) Recurrent
f) Requalification/Refresher Training

4) Checking and Qualification Modules. An integral part of a qualification curriculum

segment, which contains checking and qualification requirements specified under Part 14.
a) For example, a qualification curriculum segment may contain a competency check module,
a consolidation of knowledge and skills module.

5) Courseware. Instructional material developed for each curriculum.

a) This is information in lesson plans, instructor guides, computer software programs,
audiovisual programs, workbooks, aircraft operating manuals, and handouts.
b) Courseware must accurately reflect curriculum requirements, be effectively organized, and
properly integrate with instructional delivery methods.

6) Currency. The experience necessary, within a specified period of time, for the safe operation
of aircraft, equipment, and systems. Currency may include but is not limited to, recent experience.

7) Curriculum. A complete training agenda specific to an aircraft type, duty position and a
category of training.
a) An example is an “FD Initial New Hire” curriculum.
 AC 14-002: Flight Dispatchers Training And Approval

8) Curriculum Segment. The largest subdivision of a curriculum containing broadly related

training subjects and activities based on regulatory requirements.
a) Curriculum segments are logical subdivisions of a curriculum, which can be separately
evaluated and individually approved.
b) Examples are a basic knowledge training segment and an applied practical training segment.
c) Each curriculum segment consists of one or more training modules.

9) Duty Position. The functional or operating position of a flight dispatcher under Part 10, 12 or 23

10) Element. An integral, subject-oriented (not task-oriented) part of the training, checking, or
qualification module.
a) For example, an electrical power ground training module may include such elements as a direct
current (DC) power system, an alternating current (AC) power system, and circuit protection.

11) Eligibility Period. Three calendar-months (the calendar-month before the training/
checking month, the training/checking month, and the calendar month after the training/ checking
month).
a) During this period, a flight dispatcher must satisfactorily complete the required recurrent
training, competency check to remain in qualified status.
b) Training or checking completed during the eligibility period is considered to be completed
during the training/checking month.

12) Event. An integral, task-oriented part of the training, checking, or qualification module that
requires the use of a specific procedure or procedures.
a) A training event provides a student with an opportunity for instruction, demonstration,
and/or practice using specific procedures.
b) A checking or qualification event provides an evaluator the opportunity to evaluate
student’s stability to correctly accomplish a specific task without instruction or supervision.

13) Initial Equipment/Procedures Training. The training required for flight dispatchers when
the operator is introducing new equipment or procedures as these are related to the particular
variant of aircraft and the duty position of the employee.

14) Instructional Delivery Methods. Methodology for conveying information to a student.

a) This may include lectures, demonstrations, audiovisual presentations, programmed and
directed self-study workshops, and drills.
b) Ground training devices (GTD), flight simulation training devices (FSTD), aircraft, and
computer workstations are also considered instructional delivery methods.

15) Modular Training. The concept of program development in which logical subdivisions of
training programs are developed, reviewed, approved, and modified as individual units.
a) The same curriculum segments and modules may be used in multiple curricula.
b) The modular approach allows great flexibility in program development and reduces the
administrative workload on both operators and instructors in the development and approval
of these programs.

16) New Hire. This term is used to differentiate between the initial qualification curriculum
requirements that will be required for a newly employed flight dispatcher. There are two general
types of new hire employees.
a) New Hire: without Previous Aviation Experience
b) New Hire: with Previous Aviation Experience
 AC 14-002: Flight Dispatchers Training And Approval

17) Programmed hours. Each curriculum and curriculum segment must include the
programmed hours that the AOC holder will apply to the training.

18) Requalification Training. The training required for crew members or flight dispatchers
previously trained and qualified, but who have become unqualified due to not having met within
the required period the applicable recurrent training requirements of Part 14, Subpart H or the
proficiency or competency check requirements of Part 14, Subpart E.

19) Specialized Operations Training. The training required for flight dispatchers for
operations identified by the CAAV as “specialized” related to the particular variant of aircraft and
the duty position of the employee.

20) Testing and Checking. Methods for evaluating students as they demonstrate a required
level of knowledge in a subject and, when appropriate, apply the knowledge and skills learned in
instructional situations to practical situations.

21) Training hours. The total amount of time necessary to complete the training required by
a curriculum segment. This must provide an opportunity for instruction, demonstration, practice,
and testing (as appropriate).
a) This time must be specified in hours on the curriculum segment outline.
b) A training hour includes time for normal breaks, usually 10 minutes each hour. Lunch
breaks are not included.

22) Training Module. A subpart of a curriculum segment that constitutes a logical, self-
contained unit.
For example, a ground training curriculum segment could logically be divided into modules
pertaining to aircraft systems (such as hydraulic, pneumatic, and electrical).

23) Training Program. A system of instruction that includes curricula, facilities, FSTDs,
training equipment, instructors, and DFDEs, courseware, instructional delivery methods, and
testing and checking procedures.
a) This system must satisfy the training program requirements of Part 12 and ensure that each
person remains adequately trained for each aircraft, duty position, and kind of operation in
which the person serves.

24) Training/Checking Month (Base month). The calendar-month during which a flight
dispatcher is due to receive
a) Required recurrent training,
b) A required competency check

25) Type Certificate (TC). An aircraft type includes all aircraft that are similar in design
produced under a single TC issued by the State of Design

B. The following acronyms are used in this advisory circular

1) AC = Advisory Circular
2) AOC = Air Operator Certificate
3) ATO = Approved Training Organization
4) CAAV = Civil Aviation Authority of Vietnam
5) DFDE = Designated Flight Dispatcher Examiner
6) FD = Flight Dispatcher/ Flight Operations Officer
7) FSSD = Flight Safety Standards Department
8) PIC = Pilot in Command
9) SIC = Second in Command (Co-Pilot)
10) TOC = Table of Contents
 AC 14-002: Flight Dispatchers Training And Approval

11) VAR = Vietnam Aviation Regulations

SECTION 2 REQUIREMENTS OF ISSUE OF APPROVAL FLIGHT DISPATCHERS

LICENCE

2.1. GENERAL

No operator shall use any person nor shall any person serve as a flight dispatcher unless that person
has been approved by the CAAV to act as Flight Dispatcher for the type of aircraft for the operator.

2.2. EDUCATIONAL QUALIFICATION

The applicant for Flight Dispatcher shall have passed class 12 of High school or an equivalent
examination with Physics and Mathematics from a recognized Board/University.

2.3. AGE

The applicant shall be not less than 21 years of age.

2.4. KNOWLEDGE

The applicant shall have demonstrated a level of knowledge appropriate to the privileges granted to
the holder of a flight dispatcher approval, in at least the following subjects:

Air law
a) Rules and regulations relevant to the holder of a flight dispatcher approval; appropriate
air traffic services practices and procedures;

Aircraft General Knowledge

b) Principles of operation of aircraft engines, systems and instruments;
c) Operating limitations of aircrafts and engines;
d) Minimum equipment list;

Flight performance calculation, planning procedures and loading

e) Effects of loading and mass distribution on aircraft performance and Flight
characteristics; mass and balance calculations;

Operational flight planning; fuel consumption and endurance calculations; alternate

aerodrome selection procedures; en-route cruise control; extended range operation;
f) Preparation and filing of air traffic services flight plans;
g) Basic principles of computer-assisted planning systems;

Human Factor
h) Human performance relevant to dispatch duties, including principles of threat and error
management;
Note — Guidance material to design training programmers on human performance, including
threat and error management, can be found in the Human Factors Training Manual (Doc 9683)

Meteorology
i) Aeronautical meteorology; the movement of pressure systems; the structure of fronts, and
the origin and characteristics of significant weather phenomena which affect takeoff, en-route and
landing conditions;
j) Interpretation and application of aeronautical meteorological reports, charts and forecasts;
codes and abbreviations; use of, and procedures for obtaining meteorological information;
 AC 14-002: Flight Dispatchers Training And Approval

Navigation
k) Principles of air navigation with particular reference to instrument flight operational
procedures;

Dispatcher Procedure
l) Use of aeronautical documentation;
m) Operational procedures for the carriage of freight and dangerous goods;
n) Procedures relating to aircraft accidents and incidents; emergency flight procedures;
o) Procedures relating to unlawful interference and sabotage of aircraft;

Principles of flight
p) Principles of flight relating to the appropriate category of aircraft;

Communication
q) Radio communication;
r) Procedures for communicating with aircraft and relevant ground stations.

2.5. EXPERIENCE

The applicant shall have gained the following experience:

a) A total of two years of service in any one or in any combination of the capacities
specified in 1) to 4) inclusive, provided that in any combination of experience the period serviced in
any capacity shall be at least one year:
1) A flight crew member in air transportation; or
2) A meteorologist in an organization dispatching aircraft in air transportation; or
3) An air traffic controller; or a technical supervisor of flight operations officer or air
transportation flight operation systems; or
4) A Pilot holding a valid CPL/ATPL or pilot whose CPL/ATPL has not expired for
more than three years on the date of application for approval as Dispatcher, shall only be
required to qualify in Technical Specific Examination (including Performance) conducted
by CAAV / CAAV Approved Training Organization /ATRP (Airlines having Approved
Type Rating Program) on the Aircraft Type the candidate desires to obtain Flight
Dispatcher’s Approval;
b) Have satisfactorily completed a course of approved training; or
c) At least one year as an assistant in the dispatching of air transport;

The applicant shall have served under the supervision of a qualification flight dispatcher at least 90
working days within the six months immediately preceding the application.

2.6. SKILL

Skill Requirements. An applicant for a Flight Dispatcher License must pass a Flight
Dispatcher Oral/Skill Test given by the CAAV (or his/her designee). The Flight Dispatcher
Practical Test, AC 07-018 will be based on any one type of large aircraft used in air carrier
operations. The oral/skill test will be based on the current edition of the Flight Dispatcher Practical
Test Standards (PTS). The CAAV publishes the Flight Dispatcher PTS, which is based on the
requirements of part 07 appendix 1 to 7.399.

The applicant shall have demonstrated the ability to:

a) Make an accurate and operationally acceptable weather analysis from a series of daily
weather maps and weather reports; provide an operationally valid briefing on weather conditions
prevailing in the general neighborhood of a specific air route; forecast weather trends pertinent to
air transportation with particular reference to destination and alternates;
 AC 14-002: Flight Dispatchers Training And Approval

b) Determine the optimum flight path for a given segment, and create accurate manual
and/or computer-generated flight plans;
c) Provide operating supervision and all other assistance to a flight in actual or simulated
adverse weather conditions, as appropriate to the duties of the holder of a flight dispatcher
approval; and
d) Recognize and manage threats and errors.

Note - Guidance material on the application of threat and error management is found in the
Procedures for Air Navigation Services - Training (Doc 9868, PANS-TRG), Chapter 3, Attachment
C, and in Part II, Chapter 2, of the Human Factors Training Manual (Doc 9683).

2.7. FLIGHT DISPATCHER QUALIFICATION

A flight operations officer/flight dispatcher shall not be assigned to duty unless that person has:

a) Satisfactorily completed an operator-specific training course that addresses all the

specific components of its approved method of control and supervision of flight operations;

b) Carried out within the preceding 12 months, before that service, that person has observed,
on the flight deck, the conduct a minimum of two complete flights over routes representative of
those for which that person is authorized to exercise the privileges of a Flight Dispatcher;

Note - For the purpose of the observation flight, the flight operations officer/flight dispatcher
must be able to monitor the flight crew intercommunication system and radio communications, and
be able to observe the actions of the flight crew.

c) Demonstrated to the operator knowledge of:

• The contents of the operations manual;
• The radio equipment in the aircraft used;
• The navigation equipment in the aircraft used;
d) Demonstrated to the operator a knowledge of the following details concerning operations
for which the dispatcher is responsible and areas in which that individual is authorized to exercise
flight supervision:
• The seasonal meteorological conditions and the sources of meteorological
information;
• The effects of meteorological conditions on radio reception in the aircraft used;
• The peculiarities and limitations of each navigation system issued by the
operation; and
• The aircraft loading instructions;
• Demonstrated to the operator knowledge and skills related to human performance
relevant to dispatch duties; and
• Demonstrated to the operator the ability to perform the duties.

SECTION 3 FLIGHT DISPATCHER TRAINING PROGRAMME

3.1. THE TRAINING PROGRAM

The training program for Flight Dispatchers will be documented in Operations Manual Part D and
approved by FSSD, CAAV and shall comprise of the following curriculum. The maximum training
hours per day shall be 8 hours.

a) Initial Training
• Basic Knowledge
• Applied Practical Training
 AC 14-002: Flight Dispatchers Training And Approval

b) Aircraft Type Training/Initial Equipment/Procedures

c) Aircraft Differences Training
d) Operator Specific procedure training
e) Recurrent
f) Requalification/Refresher Training

Note: For assessment purposes, the pass percentage for all training shall be 75%. (Except DGR &
Security Training is 80%)

3.2. TRAINING CURRICULUM

a) Each training curriculum shall include a practical demonstration as applicable;

b) Each training curriculum shall cover the differences between aircraft of the same type
operated by the airline/operator to ensure that the Flight Dispatchers are adequately trained to
perform their assigned duties on different aircraft being operated.

3.3. INITIAL TRAINING

Initial training shall consist of basic knowledge training and applied practical training. Initial
training is required for the persons who have not been previously approved/carried out flight
dispatch duties during the preceding 5 years. The goal of initial training is to ensure that each
trainee acquires the competencies, knowledge and skills required to perform the duties and
responsibilities related to a flight dispatcher. The training shall be conducted as per Appendix 1.
Flight dispatchers holding current approval from an ICAO Contracting State with verification of
training, approval and experience from the Contracting State may be given a credit of OJT for up to
8 weeks (Phase Two of Appendix 1) depending on the training undergone in the Contracting State.

3.4. AIRCRAFT TYPE TRAINING/ INITIAL EQUIPMENT/PROCEDURES

Type training is required to gain qualification on the aircraft model and its variants that the flight
dispatcher will be assigned on. However, for the addition of aircraft type to the flight dispatcher
approval, as a minimum Appendix 3 will be conducted.
Initial Equipment/Procedures Training required for flight dispatchers when the operator is
introducing new equipment or procedures as these are related to the particular variant of aircraft
and the duty position of the employee.

3.5 AIRCRAFT DIFFERENCES TRAINING

The training required for dispatchers who have qualified and served on a particular type aircraft
when the CAAV finds differences training is necessary before a dispatcher serves in the same
capacity on a particular variation of that aircraft.
The duration of differences training shall depend upon the degree of differences between the
different variants of aircraft of the same type used by the operator. Differences training for variants
of a particular type of aircraft may be included in initial, transition, and recurrent training for the
aircraft.

3.6. OPERATOR SPECIFIC PROCEDURE TRAINING

Training for flight dispatchers who are qualified on the aircraft type, but from a different operator.
This will consist of operator indoctrination course with minimum duration of 32 hours covering the
operations manual and human factors (DRM/CRM). Additionally, applicable recurrent training as
per paragraph 3.7 below shall be carried out prior to application for flight dispatcher approval with
the new operator.
 AC 14-002: Flight Dispatchers Training And Approval

3.7. RECURRENT TRAINING

Recurrent training is conducted annually to ensure the maintenance of competencies, knowledge

and skills through a series of theoretical training, hands-on exercises, simulated exercises, written
exams, etc. relevant to each aircraft type on which the flight dispatcher will be assigned duties. This
shall be complied with VAR 14.125 and documented in Operations Manual Part D (FOTM).

3.8 ANNUALLY COMPENTENCY CHECK

No person may serve nor may any person use a person as a flight dispatcher unless, since the
beginning of the 12th calendar month before that service, that person has passed the competency
check, prescribed by the CAAV in Appendix 1 to 14.087, performing the flight preparation and
subsequent duties appropriate to that person’s assignment.

3.8. REFRESHER /REQUALIFICATION TRAINING

a) An operator shall ensure that each flight dispatcher who has not carried out any flight
dispatch duties from 3 up to 24 months completes extended recurrent training and the minimum
number of days of on-job-training (OJT) under an approved flight dispatcher followed by
observation flights prior to exercising privileges of the approval as per the table below:

Extended
Observation Flight
Gap period Recurrent OJT
(Aircraft/simulator)
Training
03-06 months 16 hours 01 day NA
06-09 months 24 hours 02 days NA
09-12 months 36 hours 03 days One sector
12-24 months 72 hours * 30 days Four sectors
More than 24 months Complete Initial Flight Dispatcher Training
* Included initial aircraft type specific ground training

b) For re-qualification of a dispatcher on a type of aircraft after a gap of 12 months, if

Flight dispatcher having multiple approvals on the different type of Aircraft but current on a
specific types of Aircraft, would require to do type training only on aircraft having a gap and no
other practical training required.

3.9. TRAINING FACILITIES

a) Facilities and equipment for classroom-based training

1) General.
Whenever the operator utilizes training facilities an approval from the CAAV shall
be obtained for the facility and equipment utilized for training/maintenance before
commencing the training. Training may include the use of, video presentations; computer-
based training, e-learning and other types of training.

2) Classroom facilities
The space for each adult in a classroom will be from 1.4m2 to 6.7m2. Each trainee’s
workspace should include space to house trainee’s work surface, any additional equipment,
the chair, space for chair pushback and maneuverability.

3) The learning environment.

It will be ensured that the temperature should be comfortable, ventilation should be
adequate, lighting should adequate and training equipment should be adequate.
 AC 14-002: Flight Dispatchers Training And Approval

4) Use of instructional aids.

Instructional aids may include the use of computer-based training (CBT), e-learning
in which case, this should be supported by instructors.

b) Trainee to instructor ratio

The ratio of trainees per instructor is taken into account when planning the classroom size. In
order to provide for sufficient supervision and control, a ratio of one instructor for every 15 trainees and 2
instructors for every 25 trainees is recommended.

c) Instructional personnel
Modules and topics concerning aircraft technical and performance shall be conducted by
approved ground instructors. Human factors (CRM/DRM) shall be conducted by facilitators
authorized by the CAAV. Topics concerning meteorology, legislation, may be conducted by subject
matter experts (SMEs) authorized by the post-holder training. Flight dispatch functions shall be
instructed by the approved Flight Dispatch Instructor. OJT may be conducted under an approved
flight dispatcher authorized by the post-holder training.

3.10. EXAMINATION/TEST FOR FLIGHT DISPATCHERS

To demonstrate his competency, a Flight Dispatcher should undergo the following

tests/examinations:

a) Knowledge Test/Examination
Each Flight Dispatcher trainee after having undergone the prescribed initial training (basic
knowledge) shall appear in a written examination conducted by CAAV (FSSD Central
Examination) / CAAV Approved Training Organization. The examination shall consist of:
1) General subjects, refer appendix 4 for Examination syllabus;
2) Specific on type of aircraft.
Note: General subject test are exempted for a pilot holding a valid CPL/ATPL or pilot’s whose
CPL/ATPL has not expired for more than three years on the date of application for approval as
Dispatcher, shall only be required to qualify in Technical Specific Examination (including
Performance) conducted by CAAV/ CAAV Approved ATO on the Aircraft Type the candidate
desires to obtain Flight Dispatcher’s Approval.

b) Skill/Oral Test
The flight dispatch trainee must complete the practical test within 24 months from the date
of the declaration of result of the written examination.
Each Flight Dispatcher trainee after having undergone the prescribed applied practical
training within six months shall appear in an oral/skill test to demonstrate their proficiency to a
Board at FSSD - CAAV which shall include the post-holder training or his nominee who shall be a
Flight Dispatcher on type with managerial responsibility and position or a Flight Dispatch
Instructor.

c) In case of failure in Test as per b,

1) In the event of a failure in the first attempt, the candidate can re-appear for the
same after a minimum period of 30 days.
2) In the event of a failure in the second attempt, the candidate can re-appear after a
minimum period of three months.
3) Any subsequent failure, the candidate can re-appear after a minimum period of six
months.
Note1: Operator to provide corrective training for failure.
Note 2: The period as in c) shall be counted from the date of the oral examination.

3.11 FLIGHT DISPATCH INSTRUCTOR REQUIREMENT

 AC 14-002: Flight Dispatchers Training And Approval

A. CAAV will issue of a flight dispatcher instructor qualification (e.g. certificate or

authorization), all candidates should hold a flight dispatcher qualification, for which the privilege to
instruct is being sought. Approval shall be issued for 3 years by the CAAV.

B. Operational Experience

1) Work Experience: Shall have at least 5 years of uninterrupted and active experience as a
flight dispatcher.
2) Fleet Experience: Fleet Experience (type rating) of each aircraft or successfully complete
an approved type course of each aircraft type for which the instructional privilege is sought.
3) Qualified and authorized instructors may be assigned to carry out the instruction to
determine that all required performance standards have been satisfactorily achieved.
The instructor qualifications should be in accordance with VAR 14.133 (d). Prior to an organization
authorizing the provision of instruction within competency training environments, instructors
should undergo a selection process designed to assess that the individual’s knowledge, capability
and competency are suitable for the instructor’s role and to determine the person’s motivation. In
addition, the selection of an instructor should be based on criteria intended to define a proven
capability in the subject for which he/she expects to instruct.

3.11 FLIGHT DISPATCH INSTRUCTOR TRAINING

The Training program for the instructor role should focus on the development of the competencies
listed in Appendix 2. The competency framework consists of competency units, competency
elements, and performance criteria. The competency framework for instructors of flight dispatcher
should be based on the following competency units:
1) Manage the safety of the training environment;
2) Prepare the training environment;
3) Manage and support the trainee;
4) Conduct training;
5) Perform a trainee assessment;
6) Perform course evaluation; and
7) Continuously improve performance.
NOTE. - The operator or training organization may administer an online course evaluation,
rather than tasking the instructor with performing it.
• Prior to the issue of an instructor qualification, all candidates should successfully
complete a formal competency assessment in the role, during the conduct of practical
training. The final assessment of instructor competence should be made against the
competency framework contained in Appendix 2 to this chapter.
• All instructors should receive recurrent training/workshop annually, and be re-
assessed according to paragraph A in twenty-four months using a documented training
and assessment process acceptable to the CAAV, implemented by the operator or
training organization, or at intervals in accordance with national regulations.
 AC 14-002: Flight Dispatchers Training And Approval

Appendix 1
INITIAL TRAINING

Phase One – Basic Knowledge

Trainees without Trainees with

Previous Previous Aviation
Module Subject Matter Aviation Experience
Experience (duration in hours)
(duration in hours)
1. Civil air law and regulation 30 18
2. Aviation indoctrination 12 6
3. Aircraft mass (weight) and performance 27 15
4. Navigation 24 12
5. Air traffic management 39 21
6. Meteorology 42 21
7. Mass (weight) and balance control 27 15
8. Transport of dangerous goods by air 9 9
9. Flight planning 18 9
10. Flight monitoring 16 16
11. Communication – Radio 18 6
12. Human factors 15 15
Security (emergencies and abnormal
13. situations) 16 12
TOTAL
293 166

Phase Two – Applied Practical Training

Module Subject Matter Duration

1 Applied practical flight operations 25 hours
2. Route familiarization ( Actual Aircraft ) 25 hours
3. Flight dispatch practices (OJT) 13 weeks ( 90 days)
4. Simulator LOFT observation. 4 hours

Note 1: Loft (Module 4) may be conducted on Aircraft itself, in the absence of Simulator.

Note 2: Refer ICAO Doc 7192 Training Manual Flight Operations Officer/Flight Dispatchers
Part D3
 AC 14-002: Flight Dispatchers Training And Approval

Appendix 2

FLIGHT DISPATCH INSTRUCTOR COMPETENCY FRAMEWORK

Competency unit: 1. Manage safety of the training environment

The instructor must ensure a safe training environment at all times. The instructor must ensure the safety
of trainees in his/her care.
Competency element Performance criteria
1.1.1 Ensure that equipment meets safety requirements
1.1 Ensure a safe training 1.1.2 Communicate evacuation and occupational, health and safety
environment procedures of the training facility
1.1.3 Create an appropriate safe learning environment (e.g. facilities,
simulator, etc.)
1.1.4 Identify hazards and manage them (e.g. slippery floor)
Competency unit: 2. Prepare the training environment
The instructor should have adequate facilities for performing the required training and possess or agree
to obtain all required equipment prior to conducting any training. The instructor should consider the
following sub-elements as essential to a successful outcome.
Competency element Performance criteria
2.1.1 Ensure the facilities are scheduled and adequate to meet the
learning outcomes objectives
2.1 Ensure adequate facilities 2.1.2 Ensure that the physical environment is suitable for learning
and equipment 2.1.3 Ensure environment and conditions exist for the training
objectives
2.1.4 Ensure that the training equipment is available, accessible and
functional
2.1.5 Follow approved training syllabus or checklists
Competency unit: 3. Manage and support the trainee
The instructor should ensure that training is communicated appropriately to meet the needs of the
trainee.
Competency element Performance criteria
3.1.1 Identify and demonstrate awareness of trainee characteristics
3.1 Understand trainee (experience, language, culture)
3.1.2 Determine learning needs
3.1.3 Demonstrate awareness of learning styles
3.2.1 Recognize and be flexible and supportive of trainee’s performance
3.2 Coach trainee and needs
3.2.2 Maintain appropriate interaction with the trainee
Competency unit: 4. Conduct training

The instructor must perform a variety of instructional methods as required for the training.

Competency element Performance criteria

4.1.1 Demonstrate an exemplary role model’s behavior (meaning the
behaviors expected in the technical role being trained, according to the
4.1 Establish and maintain competencies and related knowledge and skills)
credibility 4.1.2 Demonstrate respect for organizational goals and requirements
(SOPs, dress code, appearance, acceptable personal conduct, etc.)
4.1.3 Clear objectives and clarify roles for the training or evaluation
being undertaken
4.1.4 Establish and maintain an atmosphere of open communication and
mutual respect
4.2.1 Stimulate and sustain trainee’s interest
4.2.2 Sequence and pace instruction appropriately
4.2 Demonstrate effective 4.2.3 Use his/her voice effectively
presentation skills 4.2.4 Use eye contact effectively
4.2.5 Use gestures, silence, movement and training aids effectively
4.2.6 Demonstrate an effective variety of questioning skills
4.3.1 Communicate effectively both verbally and non-verbally
 AC 14-002: Flight Dispatchers Training And Approval

4.3.2 Listen actively and read non-verbal cues correctly and clarify, if
necessary
4.3 Demonstrate effective 4.3.3 Ask appropriate questions to encourage learning or to confirm
instruction and facilitation understanding
4.3.4 Answer questions, correctly and adequately
4.3.5 Generate content by questioning, redirecting, balancing
participation, etc.
4.3.6 Provide structure by confirming understanding, paraphrasing,
summarizing, etc.
4.3.7 Maintain a realistic approach in the conduct of the scenario
4.3.8 Monitor comprehension and ensure proficiency
4.4.1 Allocate time appropriately on activities
4.4 Manage time 4.4.2 Adjust time spent on activities to ensure that objectives are met
4.4.3 Implement contingency plans for situations in which activities
must be eliminated, reduced or replaced
Competency unit: 5. Perform trainee assessment
The instructor should assess the trainee during instruction prior to a formal assessment by the examiner.
Competency element Performance criteria
5.1.1 Monitor trainee’s performance during instruction
5.1 Conduct general
5.1.2 Make objective assessments on trainee’s performance
assessment
5.1.3 Provide understandable and actionable feedback to the trainee
5.2.1 Identify issues, difficulties and barriers faced by trainee
5.2 Report information on
5.2.2 Make recommendations to the training manager and/or examiner
outcomes
relating the performance of trainee prior to a formal assessment, if
applicable
Competency unit: 6. Perform course evaluation

The instructor should evaluate the effectiveness of the training system.

Competency element Performance criteria
6.1.1 Evaluate trainee’s feedback on the training process
6.1 Evaluate the effectiveness
of a course or phase of a 6.1.2 Evaluate trainee’s mastery of end-of-course objectives
course 6.1.3 Evaluate the effect of facilities, equipment and training materials
on trainee’s performance
6.2.1 Identify systemic safety issues, unexpected outcomes and barriers
to the transfer of learning and strengths and/or weaknesses of the
6.2 Report information on
training content
course evaluation
6.2.2 Make recommendations to the training program developer for
improvements relating to course design, course
documentation and training media and facilities
6.2.3 Share information with other instructors and management
Competency unit: 7. Continuously improve performance

The instructor should evaluate his/her effectiveness and sustain personal development.
Competency element Performance criteria
7.1.1 Evaluate his/her own performance as an instructor and learn from
7.1 Evaluate effectiveness the results
7.1.2 Seek feedback on the training course and his/her own performance
from trainees and peers
7.1.3 Encourage and welcome feedback on his/her performance as an
instructor
7.2.1 Maintain required qualifications
7.2 Sustain personal
7.2.2 Strive to increase and update relevant knowledge and skills
development
7.2.3 Demonstrate continuous improvement of instructor competencies
 AC 14-002: Flight Dispatchers Training And Approval

Appendix 3

SYLLABUS FOR FLIGHT DISPATCHER’S COURSE

A. INITIAL TRAINING
1. Phase I: Basic Knowledge
Recommended duration (hours)
Trainees Trainees Degree
Subject without with of
matter previous previous expertise
aviation aviation
experience experience
Module 1 - Civil air law and regulations 30 18
Certification of operators 2
The Convention on International Civil Aviation
2
(The Chicago Convention)
International air transport issues addressed by
2
the Chicago Convention
The International Civil Aviation Organization
2
(ICAO)
Responsibility for aircraft airworthiness 3
Regulatory provisions of the flight manual 3
The aircraft minimum equipment list (MEL) 3
The operations manual 3
Module 2 — Aviation indoctrination 12 6
Regulatory 1
Aviation terminology and terms of reference 1
Theory of flight and flight operations 4
Aircraft propulsion systems 3
Aircraft systems 3
Module 3 — Aircraft mass (weight) and
27 15
performance
Basic principles for flight safety 3
Basic mass (weight) and speed limitations 3
Take-off runway requirements 3
Climb performance requirements 3
Landing runway requirements 3
Buffet boundary speed limitations 3
Module 4 — Navigation 24 12
Position and distance; time 3
True, magnetic and compass direction; gyro
2
heading reference and grid direction
Introduction to chart projections: The
gnomonic projection; the Mercator projection;
great circles on Mercator charts; other
2
cylindrical projections; Lambert conformal
conic projection; the polar stereographic
projection
ICAO chart requirements 3
Charts used by a typical operator 3
 AC 14-002: Flight Dispatchers Training And Approval

Measurement of airspeeds; track and ground

3
speed
Use of slide-rules, computers and scientific
3
calculators
Measurement of aircraft altitude 3
Point of no return; critical point; general
3
determination of aircraft position
Introduction to radio navigation; ground-
based radar and direction-finding stations;
2
relative bearings; VOR/DME- type radio
navigation; instrument landing systems
Navigation procedures 3
ICAO CNS/ATM systems (an overview) 1
Module 5 — Air traffic management 39 21
Introduction to air traffic management 2
Controlled airspace 3
Flight rules 3
ATC clearance; ATC requirements for flight
3
plans; aircraft reports
Flight information service (FIS) 3
Alerting service and search and rescue 3
Communications services (mobile, fixed) 3
Aeronautical information service (AIS) 3
Aerodrome and airport services 3
Module 6 — Meteorology 42 21
Atmosphere; atmospheric temperature and
2
humidity
Atmospheric pressure; pressure-wind
2
relationships
Winds near the Earth’s surface; wind
3
in the free atmosphere; turbulence
Vertical motion in the atmosphere; formation of
2
clouds and precipitation
Thunderstorms; aircraft icing 3
Visibility and RVR; volcanic ash 3
Surface observations; upper-air observations;
3
station model
Air masses and fronts; frontal depressions 2
Weather at fronts and other parts of the frontal
2
depression; other types of pressure systems
General climatology; weather in the tropics 1
Aeronautical meteorological reports; analysis
3
of surface and upper-air charts
Prognostic charts; aeronautical forecasts 3
Meteorological service for international air
4
navigation
Field trip to local meteorological office 2
Module 7 — Mass (weight) and balance
27 15
control
Introduction to mass and balance 3
 AC 14-002: Flight Dispatchers Training And Approval

Load planning 3
Calculation of payload and load sheet
3
preparation
Aircraft balance and longitudinal stability 3
Moments and balance 3
The structural aspects of aircraft loading 3
Dangerous goods and other special cargo 3
Issuing loading instructions 3
Module 8 — Transport of dangerous goods by
9 9
air
Introduction
Dangerous goods, emergency and abnormal
3
situations
Source documents 3
Responsibilities 3
Emergency procedures 3
Module 9 — Flight planning 18 9
Introduction to flight planning 2
Turbo-jet aircraft cruise control methods 3
Flight planning charts and tables for turbo-
3
jet aircraft
Calculation of flight time and
3
minimum fuel for turbo-jet aircraft
Route selection 3
Flight planning situations 3
Re clearance 3
The final phases 3
Documents to be carried on flights 3
Flight planning exercises 3
Threats and hijacking 3
EDTO 2
Module 10 — Flight monitoring 16 16
Position of aircraft 3
Effects of ATC reroutes 3
Flight equipment failures 3
En-route weather changes 3
Emergency situations 3
Flight monitoring resources 3
Position reports 3
Ground resource availability 3
Module 11 — Communications — Radio 18 6
International aeronautical telecommunications
2
service
Elementary radio theory 2
Aeronautical fixed service 2
Aeronautical mobile service 2
Radio navigation service 2
Automated aeronautical service 2
Module 12 — Human Factors 15 15
The meaning of Human Factors 3
 AC 14-002: Flight Dispatchers Training And Approval

Dispatch resource management (DRM) 4

Awareness 3
Practice and feedback 3
Reinforcement 3
Module 13 — Security (emergencies and
16 12
abnormal situations)
Familiarity 3
Airport security
Security measures taken by airlines, Airlines
3
Security program
Procedures for handling threats, bomb scares,
3
etc.
Emergency due to dangerous goods 3
Hijacking 3
Emergency procedures 3
Personal security for the FOO/FD 3

2. Phase 2: Applied Practical Training

a) Applied practical flight operation

Materials and publications required:
• specimen meteorological surface and upper-air charts; forecasts and meteorological
folders;
• specimen NOTAM;
• flight manual, including cruise control charts and performance limitation tables (may
be included in the operations manual);
• route guide and operations manual; and
• flight operation forms including flight plan and message forms.

In defining the operating conditions for the exercise, the instructor should include the following,
as applicable for each case:

• the flight program showing scheduled departure and arrival times at terminals
including the type of aircraft to be used;
• load available at each terminal; the destination of such loads;
• commercial considerations having any possible effect upon operational decisions,
e.g. availability of passenger accommodation in the event of an enforced
diversion;
• aircraft and flight crew routing if more than one flight is involved;
• meteorological charts and forecasts;
• in-flight reports from other flights;
• status of navigation aids (aeronautical information publication and NOTAM);
• status of aerodrome serviceability (aeronautical information publication and
NOTAM);
• the ATC situation; and
• passenger and cargo-handling facilities at terminals and at alternates.

Exercises should be designed to give the trainees practice in the following:

• making decisions as to scheduled operation, delayed operation, re-routing or

cancellation of flights;
Note. In this group of exercises, it will be necessary to give instruction on the
application of the operator’s procedures relevant to the FOO/FD’s actions in cases of
 AC 14-002: Flight Dispatchers Training And Approval

delayed, cancelled or diverted flights, handling of passengers and freight, and

repositioning of aircraft.

• flight crew briefing, including the preparation of briefs for the use of pilots-in-
command, on changes in Regional Procedures, on States’ Regulations or on subjects
referred to in NOTAM and which may affect the planned flight;
• flight planning including selection of routes, tracks, altitudes, cruise procedures, and
alternates and calculation of fuel requirements;
• compilation of ICAO and operator’s operation messages;
• provision of flight plan information to ATC;
• provision of flight progress information to company offices;
• calculation of maximum permissible take-off and landing weights;
• calculation of payload;
• preparation of flight documents;
• information to flights en route;
• revisions to flight plans, including recalculation of fuel requirements en route;
• plotting of position reports and of flight progress;
• unreported flights;
• emergency situations. (Special emphasis should be given to the operator’s
emergency procedures, including the alerting of State, company and private
agencies.); and any of the above using a hand-held digital computer and/or digital
computer terminal if computerized flight planning is available in the operational
control system used in the State.

b) Route familiarization (Actual Aircraft)

Route familiarization is considered an essential and integral part of the training of
FOO/FDs since it supplements that part of the appreciation of pilot work which cannot be
learned in a flight simulator. It also allows a realistic appreciation by the trainee of route
characteristics in the selected area of operation, such as the differences in procedure and
services available over different route sectors and at different aerodromes, of the effects of
prevailing meteorological conditions and topographical features, and of the handling of in-
flight difficulties occasioned by environmental conditions. Such practical experience will
assist the FOO/FD in the performance of his duties to the highest possible standards. For
the trainee to derive the maximum benefit from each flight, the following should be
observed:
• The co-operation of the pilot-in-command must be secured.
• Arrangements must be made with the pilot-in-command for the position(s) that the
trainee is to occupy during the various stages of the flight to enable him to observe
and monitor proceedings as far as is practicable. The planned workload of the trainee
must be realistic and not overly demanding.
The trainee must participate with the crew through all the operational phases of pre-
flight preparations
• The trainee should prepare a complete “dummy” dispatch for the flight. This
“dummy” dispatch should be compared at some convenient time with the actual
dispatch sequence adopted for the flight.
• At the end of the flight, the trainee must again accompany the crew in its ground
activities until the flight is closed and the aircraft handed over, including all company
procedures.

The contents of the trainee’s plan for the flight will necessarily vary depending on the
character of the flight. The following are points of primary interest and should be included if
possible:

• pre-flight check-compliance with safety standards; loading, load distribution, carriage

 AC 14-002: Flight Dispatchers Training And Approval

of dangerous goods, amount of fuel, aircraft instrumentation, operational equipment

and rescue equipment, “go/no go” check-off system;
• pre-flight check-crew; composition, flight and duty time limitation, licenses and other
documents, summary of NOTAM;
• pre-flight meteorological briefing; MET folder;
• flight briefing; flight plan, flight documents, flight kit, company orders;
• derivation of take-off data in the environmental runway conditions;
• ATC clearances;
• in-flight procedures, position reporting, weather reporting, altimeter setting changes, etc.;
• comparison of forecast to actual flight and weather conditions;
• communications with ATS along route and reason for such communication;
• performance of navigation aids and facilities;
• derivation of landing data in the environmental conditions;
• landing sequence, holding time, taxiing time;
• test flight arrival report, including snag reports; and
• intermediate stop, refueling, handling of passengers, reclearing the flight,
meteorological briefing.
After the flight, a step-by-step analysis of the data collected should be made. This
analysis should be carried out with a group of trainees to allow the widest use to be made of
the flight information collected and to illustrate the practical application of the classroom
subjects.

c) Flight dispatch functions (OJT)

• After the completion of the classroom training and the training on applied practical
flight operations including LOFT training observation and synthetic (link) flight
exercise, it is essential that the trainee be assigned to actual operational control duties
under supervision. The provision of on-the-job training will enable the trainee to
develop the necessary confidence to perform the duties and responsibilities of a full-
fledged FOO/FD. In addition, on-the-job training will enable him to have first-hand
experience on the exigencies of the profession as it is performed by experienced
dispatchers under an actual operational environment.
• On-the-job training must be provided for at least 90 days (thirteen weeks) to allow the
trainee a reasonable opportunity to acquire adequate experience and to comply with
the requirements of 4.6.1.3 of Annex 1 - Personnel Licensing.

d) Simulator LOFT observation

• When FOO/FDs have been recruited from one of the operational disciplines such as
pilots, their background of active experience has proven invaluable in equipping them
with an appreciation of the operational effect of their work as FOO/FDs. A large
number of FOO/FD trainees, however, are recruited from other sources and may lack
a factual appreciation of the duties and responsibilities of flight crew members in a
commercial air transport aircraft under normal, abnormal and emergency operational
situations.
• To enable FOO/FDs to gain an understanding and practical knowledge of the
operational environment in the cockpit of a commercial air transport aircraft, it is
essential that they spend some time observing a representative training session of
flight crew members undertaken in an appropriate synthetic trainer. It is recommended
that this training include participation in pre-simulator CRM briefing and observation
of at least one full line-oriented flight training (LOFT) which includes simulated
exercises under normal, abnormal and emergency flight conditions.
• If practicable, an effort must also be made to give a FOO/FD trainee practical
synthetic (link) training to enable him to appreciate the “feel” of the time element
involved in the handling of aircraft and to allow him to compare the difficulties of
flying characteristic patterns using specific aids to navigation, and performing
aerodrome procedures. Such exercises, if undertaken, should be conducted with the
 AC 14-002: Flight Dispatchers Training And Approval

aim of teaching an understanding of the procedures rather than their faultless

execution.

B. AIRCRAFT TYPE TRAINING

Time
Subject
(hours)
Session #1 - Flight Operations Procedures - Including the Following
• Weight and Balance Computations
• Aircraft Performance - Dispatch Requirements
• Flight Planning 08
• Emergency Procedures and Notification of Officials
• Differences
• Review and Examination
Session #2 Aircraft Description - Aircraft Flight Manual
• General
• Operating Characteristics
• Performance Characteristics
• Limitations 04
• Navigation Equipment
1. Instrument approach Equipment
2. Communication Equipment
3. Procedures
4. Supplements
Session #3 - Aircraft Description - Aircraft Systems
• Systems Overview:
1. Air Conditioning
2. Auto flight
3. Communications
4. Electrical
5. Equipment and Furnishings
6. Fire Protection
7. Flight Controls
8. Fuel
9. Hydraulics
08
10. Hydraulics
11. Ice and Rain Protection
12. Instrumentation
13. landing Gear
14. Lights
15. Oxygen
16. Water and Waste
17. Auxiliary Power
18. Doors and Windows
19. Propellers (if applicable)
20. Engines
Session#4 - Weight and Balance Computations
• Definitions
• Load Manifest 08
• General loading procedures
• Effects of aircraft loading on aircraft performance
Session #5 - Aircraft Performance - Dispatch Requirements
16
• Definitions
 AC 14-002: Flight Dispatchers Training And Approval

• Factors affecting aircraft performance

• Pre-flight performance
• Effects of contaminated runways
• Manufactures aircraft performance charts
• Airport analysis system
• Demonstration (example film or use of aircraft simulator)

Session #6 - Flight Planning

• Route and Altitude selection
• Time fuel analysis
16
• Use of flight planning forms
• Demonstration

Session#7 - Emergency Procedure and Notification of Officials

• Aircraft Accidents and Incidents
• Hijack
• Sabotage (includes bomb threats)
• Flight Locating Procedures
04
• Continuing Flight in Unsafe Conditions
• Emergency Authority
• Reports and Statements
• Emergency Telephone List

Session #8 - Review and Examination 08

C. Aircraft Dispatcher Competence Checks: Hours: 04

Before dispatchers can perform duties unsupervised in revenue service, they must have passed a
competency check, administered by a Designated Flight Dispatcher Examiner (DFDE). Designated
Flight Dispatcher Examiner will grade the areas to be evaluated utilizing the subjects found in VAR
14.087, Appendix 1. Each subject will receive a score of satisfactory, satisfactory with briefing or
unsatisfactory based on the Dispatcher's understanding of the subject area. Any subject areas
receiving a score of unsatisfactory will require a re-evaluation within (7) days. The competency
check is not to be used as training for the candidate.
 AC 14-002: Flight Dispatchers Training And Approval

Appendix 4

A. WRITTEN TEST/EXAMINATION REQUIREMENTS

The written test/examinations are as follows:

Examination Questions Time Limit (hour) Pass Mark

Aviation Regulations and Air Traffic
44 01:00 75%
Procedures
Human Factors 48 01:30 75%
General Navigation 55 02:15 75%
Radio aids 66 01:30 75%
Communication 24 00:30 75%
Flight Planning and monitoring 42 02:00 75%
Aircraft Performance 45 02:00 75%
Weight and Balance 25 01:15 75%
Aircraft General and Aircraft system 40 01:00 75%
Meteorology 84 02:00 75%

B. ORAL/PRACTICAL TEST KNOWLEDGE REQUIREMENTS

Generic training consists of the common body of knowledge required by all flight dispatchers. In
order for a flight dispatcher candidate to commence on-the-job training at the air operator of
employment, he or she must have passed both CAAV generic examinations, one of which will
test the meteorology-related subjects and the other the remaining subjects in this publication.

The proficiency levels used in this document are defined as follows:

1) Denotes a basic knowledge of the subject:

• The trainee will be involved in learning facts. Verbs such as list, recall, name etc. will be
used to describe the student's performance.
• Example: list the conditions for the withdrawal of an Air Operator's Certification.

2) Denotes an understanding of the principle

• The trainee will be required to remember and explain principles.
• Verbs such as explain, define, write etc. will be used to describe the students’ performance.
• Example: explain how a dispatcher uses the Air Almanac on the job.

3) Denotes knowledge of the subject and the ability to apply it practically:

• The trainee will show an understanding of the principle by explaining the procedure used to
apply it. Words such as list the steps put in order, flow chart, will be used to describe the
student’s performance.
• Example: explain the dispatcher procedures for handling an aircraft experiencing icing.

4) Denotes a thorough knowledge of the subject and the ability to apply it with speed and
accuracy:
The student will be able to apply procedures to a problem efficiently and accurately.
• Verbs such as select, distinguish, demonstrate, will be used to describe the student’s
performance.
• Example: Given a variety of conditions select an appropriate route of flight for a defined
aircraft.
 AC 14-002: Flight Dispatchers Training And Approval

5) Denotes extensive knowledge of the subject and the ability to apply procedures derived from it
with judgment in light of the circumstances. Given a problem with a variety of different solutions
the trainee will select and apply the most efficient procedures to handle the problem.
• Verbs such as analyze, demonstrate, manipulate, assemble will be used to describe the
student’s performance.
• Example: Given an observed weather condition on an aircraft’s performance the student will
quickly and accurately amend the takeoff data for the aircraft.
 AC 14-002: Flight Dispatchers Training And Approval

Appendix 5

EXAMPLE OF FLIGHTG DISPATCHER FORMS

1) Flight Dispatcher Competency Check Report Form

2) Flight dispatch practices OJT Report Form 2A, 2B, 2C.

3) Route Familiarization Report

 AC 14-002: Flight Dispatchers Training And Approval

Form 2A - Weekly Experience Progress Check Phase 1

UNIT/DEPT : GROUND OPERATIONS
STATION :
NAME OF CANDIDATE :
INSTRUCTOR/CHECKER :
AIRCRAFT TYPE :
DATE :
NO SUB TOPICS REMARK SCHEDULE
01 GENERAL
1.1. Rules and Regulations W1
1.2. Company Regulations and Procedures W1
1.3. Aviation Security Awareness W1
1.4. Flight Safety Awareness/Airmanship W1
1.5. Appearance and Behavior W1
1.6. Initiative W2
1.7. Leadership W2
1.8. Coordination with Other staff W2
1.9. Customer Orientation and satisfaction W2
1.10 CRM Application W2

NO SUB TOPICS REMARK SCHEDULE

02 DEPARTURE CONTROL
2.1. Aircraft Availability and Serviceability W3
2.2. Aircraft Parking Position/Stand/Gate W3
Documentation (C of A, C of R, Maintenance
2.3. W3
Release Passenger Manifest, Cargo Manifest, etc)
2.4. Movement Message W3
2.5. Communication Handling Procedures W3
2.6. Dangerous Goods Regulations W3
2.7. Miscellaneous W3

NO SUB TOPICS REMARK SCHEDULE

03 LOAD CONTROL
3.1. Reservation of Passengers and Cargo W6
3.2. Opening Flight Gate (DCS) W6
3.3. Data Processing W6
3.4. Load Specification W6
3.5. Document and/or Manifest, Airway bill W6
3.6. Load Planning W6
3.7. Load Sheet W6
3.8. Load Message W6
3.9. Dangerous Goods Awareness W6

NO SUB TOPICS REMARK SCHEDULE

04 RAMP SITE
4.1. Ramp Site Situation, Planning W4
4.2. Aircraft Serviceability W4
4.3. Ground Support Preparation W4
4.4. Aircraft Preparation, Fueling, Catering, Loading, etc. W4
4.5. Documentation W5
4.6. Communication Handling Procedures W5
4.7. Passenger Boarding Monitoring W5
4.8. Crew Briefing W5
4.9. Irregularity Problem Solving W5
 AC 14-002: Flight Dispatchers Training And Approval

REMARK S+ ; S ; S-
EXPERIENCE
01 PASS/FAIL
CHECK
REMARK S+ ; S ; S-
PROGRESS
02 PASS/FAIL
CHECK
CANDIDATE NAME SIGN
03

FD INSTRUCTOR NAME SIGN Lic.Nr

04

MANAGER NAME SIGN Lic.Nr/Position

05

PLACE, Date/Month/Year
FLIGHT OPERATIONS MANAGER/DIRECTOR

SIGNATURE

NAME
 AC 14-002: Flight Dispatchers Training And Approval

NOTE:

01. REMARK
It is actually hard to measure the standard achievement for the desired competency, but to
clarity understanding of the desired accomplishment and/or competency:
S-: Standard minus, range of 71% up to 80% achievement
S: Standard, range of 81% up to 90% achievement
S+: Standard plus, range of 91% up to 100% achievement

02. Reference:
1. VAR Part7, Part 14, Part 16.
2. AC 07 – 018 Skill Test Standard: Flight Dispatcher
3. ICAO Training Manual Doc7192-AN/857 - Part D-3 Flight Operations Officer / Flight
Dispatchers - Second Edition 1998.
4. FAA-S-8081-10D - AIRCRAFT DISPATCHER - Practical Test Standards – May 2013,
Change 3 Aug 2018.
 AC 14-002: Flight Dispatchers Training And Approval

Form 2B - Weekly Experience Progress Check Phase 2

UNIT/DEPT : FLIGHT OPERATIONS

STATION :
NAME OF CANDIDATE :
INSTRUCTOR/CHECKER :
AIRCRAFT TYPE :
DATE :

NO SUB TOPIS REMARK SCHEDULE

01 GENERAL
1.1. Aviation Law W6
1.2. Rules and Regulations W6
1.3. Company Regulations and Procedures W6
1.4. Aviation Knowledge W6
1.5. Flight Operations Knowledge W6
1.6. Flight Safety W6
1.7. Appearance and Behavior W6
1.8. Initiative W7
1.9. Leadership W7
1.10 Coordination with Crew Member W7
1.11. Coordination with Other staff W7
1.12. Coordination with Other Unit W7
1.13. Customer Orientation and satisfaction W7
1.14. CRM/DRM Application W7

NO SUB TOPICS REMARK

02 GENERAL DISPATCH
2.1. Administration Preparation and Check S+ ; S ; S+ W8
2.2. Shift Briefing Hand-Over W8
2.3. Document Check W8
2.4. Aircraft Availability and Serviceability Check W8
2.5. Aircraft Position and Rotation Check W8
2.6. Ramp Evaluation W8
2.7. Communications & Radio Telephone Procedures W8
2.8. NOTAM System & Navigational Publication W8
2.9. Load Planning Information Check W8
2.10. Crew Reporting Check and Crew Rotation W8
Meteorology Report and Forecast at DEP, DEST,
2.11. W9
ENR, ALT, Upper Air Reports, and Prognosis Chart
Weather Analysis: Weather Interpretation, Winds,
Temp., Terminal and Frontal Weather,
2.12. W9
Adverse Weather, Prevailing Weather
Phenomena, International Weather.
2.13. Geographic Area W9
Flight Planning: Organized Track Systems and
2.14. Procedures, Flight Plan Information to ATC, RPL, W9
ADM.
2.15. Joint Pilot-Dispatcher Responsibility W9
2.16. PiC and Crew Briefing Preparation W9
2.17. Flight Following, Airport, Terrain/Ground Aids, W9
Approaches
2.18. Weather Phenomena W9
 AC 14-002: Flight Dispatchers Training And Approval

NO SUB TOPICS REMARK SCHEDULE

03 AIRCRAFT W10
3.1. General Characteristics W10
3.2. Description of Each Type W10
3.3. Operating and Performance Characteristics W10
Navigation and Communication Equipment &
3.4. W10
Capability
3.5. Emergency Equipment W10
3.6. Use of Aircraft Operating Manual W10
3.7. Use of Aircraft Flight Manual W10
3.8. Differences W10
3.9. Take-off Performance Limit and Calculations W10
3.10. Destination Limits and Calculation W10
3.11. Fuel Policy W10
3.12. Flight Planning, Tracks, Fuel, Alternate W10
3.13. MEL and CDL W10
3.14. Weight and Balance W10
3.15. Load Planning and Load sheet, Load Message W10
3.16. C.G. Limit and Calculation W10

NO SUB TOPICS REMARK SCHEDULE

04 OPERATION CONTROL PROCEDURES W11 – W13
4.1. Operational Control Familiarization W11 – W13
4.2. Operational Control Procedure W11 – W13
4.3. ATM, ATC and Flow Control W11 – W13
4.4. Flight Monitoring W11 – W13
4.5. Flight Progress Information to Other Unit W11 – W13
Irregularity Problem Solving and Decision (Delayed,
4.6. W11 – W13
Cancellation, Re-routing)
4.7. Re-dispatch in Flight W11 – W13
4.8. Abnormal and Emergency Handling, Procedures and W11 – W13
Notification
Adverse Weather Operations Handling and
4.9. W11 – W13
Procedures
4.10. Special Airports W11 – W13
4.11. Communication Handling Procedures W11 – W13

REMARK S+ ; S ; S-
01 EXPERIENCE CHECK PASS/FAIL

REMARK S+ ; S ; S-
02 PROGRESS CHECK PASS/FAIL
CANDIDATE NAME SIGN
REMARK
03 S+ ; S ;
S
FD INSTRUCTOR NAME SIGN Lic.Nr
04
MANAGER NAME SIGN Lic.Nr/Position
05

PLACE, Date/Month/Year
FLIGHT OPERATIONS MANAGER/DIRECTOR

SIGNATURE

NAME
 AC 14-002: Flight Dispatchers Training And Approval

NOTE
01.REMARK
It is actually hard to measure the standard achievement for the desired competency, but to
clarity understanding of the desired accomplishment and/or competency:

S-: Standard minus, range of 71% up to 80% achievement

S: Standard, range of 81% up to 90% achievement
S+: Standard plus, range of 91% up to 100% achievement

02.Reference:
1. VAR Part 7, Part 14, Part 16.
2. AC 07 - 018 Skill Test Standard: Flight Dispatcher
3. ICAO Training Manual Doc7192-AN/857 - Part D-3 Flight Operations Officer / Flight
Dispatchers - Second Edition 1998.
4. FAA-S-8081-10D - AIRCRAFT DISPATCHER - Practical Test Standards – May 2013,
Change 3 Aug 2018.
 FLIGHT DISPATCHERS TRAINING AND APPROVAL AC 14-002

FORM 2C: DAILY LOG FORM (OJT)

Day…………………of 90
Name:……………………………………….
Date:………………………………………...
Location:…………………………………….
Instructor by: □Experienced Dispatcher □Dispatch Instructor

Flight Instructor
No Category Activity Route ETD ETA Irregularities
Number Sign
Instructor
1 Pre-Briefing

2 Practical
Instructor
3 Post Briefing