English for Hospitality
Level: CEFR A2 – B1 | TOEIC® 337 to 542*
Number of Lessons: 30 (Digital)
Lesson Duration: Approx. 45 mins
English for Hospitality
Course Preview
English for Hospitality is designed for learners from A2 – B1 level who need to improve their
English ability to work in the hospitality sector or tourism industry. It is suitable for staff working in
front office positions in hotels or those finishing vocational training. It is also suitable for people
working in any tourism related role.
Level: CEFR A2 – B1 | TOEIC® 337 to 542* Key Content:
Number of lessons: 30 (Digital) Checking in and out (procedures, services, directions);
Lesson Duration: Approx. 45 mins Phone calls – front office (reservations, enquiries,
explaining facilities); Managing guests’ needs (dealing
with complaints and special requests), Work life
(duties and responsibilities, procedures and systems)
*TOEIC® is a registered trademark of the Educational Testing Service (ETS). English for Hospitality is not endorsed or approved by ETS.
About English for Hospitality
English for Hospitality is a highly practical ESP course that is designed to prepare learners to work
in the hospitality industry and to communicate confidently in a variety of common situations that
arise with guests, visitors and tourists.
It is suitable for both in-work and pre-work learning environments and covers typical situations that
staff will encounter on a day-to-day basis. There is an emphasis on authentic, real-life language that
can be immediately used either face-to-face, or on the telephone.
This is a course preview; final content and features are in development so the final course may vary slightly.
https://www.modul.ac.at/staff-development-courses
English for Hospitality
Course Preview
Focus on function
The course has a strong emphasis on functional skills and building the knowledge and use of tourism
specific vocabulary. Learners will also improve their oral skills through regular practice aimed at
developing international intelligibility.
Exposure to a wide variety of English accents (both native and non-native) helps users develop
confidence when dealing with visitors from around the world, and record and playback activities
provide valuable practice with appropriate language and responses in a variety of common hotel
scenarios.
Key Features:
Typical situations that staff will encounter in a Extensive use of listening material that
hospitality environment features guests and visitors speaking in
different accents
Language that has been checked and validated
by hospitality professionals Record and playback activities for learners
to practise communicating in a variety
A functional syllabus aligned to the most of different situations that are typical of
common interactions in hotel and tourist office hospitality work
settings
Vocabulary building exercises to increase
Skills practice in speaking, listening and range and control of both common
pronunciation phrases and technical words related to
hospitality and tourist information services
Lesson Flow
Lessons follow a systematic structure, and are broken down into short sections. Students can
begin a lesson, take a break and simply pick up where they left off.
Each lesson begins with Industry specific words Pronunciation practice, Dynamic, interactive role-
a warmer to introduce the and phrases are practised with record and plays help learners with
lesson topic and outline regularly with the support playback functions help appropriate responses in
lesson aims. of video and pictures to aid build confidence and common situations.
understanding. intelligibility.
This is a course preview; final content and features are in development so the final course may vary slightly.
https://www.modul.ac.at/staff-development-courses
English for Hospitality
Course Preview
Currently available lessons
Checking in: the process Responding to requests
Filling in forms Assisting families with children
Dealing with communication problems Emergency notices
Checking in: dealing with questions Dealing with room enquiries
Explaining breakfast options Assisting guests with disabilities
Responding to common requests Dealing with common problems and complaints
Offering to help Handling more serious complaints
Giving directions Telling guests about local attractions
Checking out Directing guests to local attractions
Dealing with telephone reservations (1) Talking about duties
Dealing with telephone reservations (2) Explaining different jobs
Writing messages Reading policies and procedures
Describing features of a room Replying to online messages
Talking about leisure activities Dealing with emergencies
Offering business facilities Being successful at work
This is a course preview; final content and features are in development so the final course may vary slightly.
https://www.modul.ac.at/staff-development-courses
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https://www.modul.ac.at/staff-development-courses
