COMPUTER SYSTEMS SERVICING NCII

TRAINING GUIDE AND PROCEDURES

Computer Systems Servicing

NC II

Core Competency
 Install and configure Computer systems
 Setup Computer Network
 Setup Computer Servers
 Maintain and Repair Computer Systems and Networks

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4 CORE COMPETENCY OF COMPUTER SYSTEMS SERVICING

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COMPUTER SYSTEMS SERVICING NCII

COC 1 – INSTALL AND CONFIGURE COMPUTER SYSTEMS

COC 2 – SETUP COMPUTER NETWORKS
COC 3 – SETUP COMPUTER SERVERS
COC 4 – MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

A person who has achieved this Qualification is competent to be:

 Computer Assembler
 Computer Service Technician
 Network Technician
 Computer Maintenance Technician

COC 1 - INSTALL AND CONFIGURE COMPUTER SYSTEMS

This unit covers the outcomes required in installing and configuring desktop and workstation
computers systems. It consists of competencies to assemble computer hardware, prepare installer, install
operating system and drivers for peripherals/devices, and install application software as well as to conduct
testing and documentation.

1.1 Assemble Computer Hardware

Things to prepare before assembly/disassembly

 Anti-static wrist strap or anti-static mat
 Set of screwdrivers and pliers
 CPU thermal compound
 PC components
 Stable working Table

Always remember to discharge static energy from your body by touching to the ground or any concrete or
metal before you start to assemble or disassemble computer hardware. And use Anti-static wrist strap or
anti-static mat to avoid ruining your computer parts by electric static charge from your body.

Steps and procedures

 Prepare computer case or system unit case.

 Unscrew and remove the side cover of the computer case or system unit case.
 Put the back-panel plate and spacers on the designated part of the computer case.
 Install and screw the drives (ODD, HDD and other drives available).
 Install the Central Processing Unit (CPU) and CPU fan with heatsink to the CPU socket of the main
circuit board.
 Install the computer memory (RAM) to the computer memory slot of the main circuit board.
 Install and screw the main circuit board to the system unit.
 Install graphics card to AGP slot and any expansion cards to PCI slots if available
 Install and screw the Power Supply Unit (PSU).
 Attach or connect the power wires or power connectors of the PSU to the main circuit board power
connector (4 or 8 pin ATX & 20 or 24 pin ATX) and drives (ODD, HDD and other available drives).
 Attach or connect the SATA/IDE cable or SATA/IDE connectors from main circuit board to drives
(ODD, HDD and other drives available).
 Attach or connect the power switch, power LED, reset switch and HDD LED wires to the front panel
jumper pin and connect also the USB front port wires to the USB pin of the main circuit board.
 Double check and make sure that all of the wires and cables are properly connected.
 put back and screw the side cover of the computer case.
 Attach the monitor, keyboard and mouse into the system unit.
 Plug the monitor and system unit into the power source.
 Power on the computer and setup the BIOS.
1.2 Prepare Installer

 Creating Portable Bootable USB Flash drive and preparing System Software, Drivers and Application
Software.
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Steps to create bootable USB flash drive

 Plug your USB Flash drive to the USB port of the Computer
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COMPUTER SYSTEMS SERVICING NCII

 Click START and type CMD, then right click Command Prompt and click Run as Administrator. Or
press Window key + R and type CMD then press Enter
 On the terminal window, type:
 DISKPART
 LIST DISK
 SELECT DISK 1
 CLEAN
 CREATE PARTITION PRIMARY
 SELECT PARTITION 1
 FORMAT FS=NTFS QUICK (MBR / LEGACY) FAT32 (GPT/UEFI)
 ACTIVE
 ASSIGN
 EXIT
 XCOPY ¨SOURCE DRIVE¨ ¨DESTINATION DRIVE¨ /H /E /A /R /F
E.g. XCOPY E: F: /H /E /A /R /F
 EXIT
 Or you can also Extract the ISO file (operating system) to your portable bootable USB Flash drive.
(You can also use a third-party application like RUFUS to create bootable USB flash drive)
 Copy the Drivers pack and Application software to your portable bootable Flash drive.

1.3.1 Install Operating System

 Plug the bootable flash drive to the USB port of the computer
 Power on the computer or laptop
 Press F2, F10, F12 or Del to Enter BIOS setup defends on the computer manufacturer.
 Select boot order and make the bootable flash drive as your primary bootable device.
 Press F10 to save and exit the BIOS setup
 the computer will restart and wait for the initial installation process to load. Or press any key to start
the initial installation process to load.

 Language to install: English (United States)

 Time and currency format: English (United States)
 Keyboard or input method: US

 Click Next to proceed to the next setup

 Click Install Now
 Select operating system
 Windows 2012 R2 server with GUI (for Server Computer)
 Windows 10 Pro (for Client Computer)
 Check the ¨I accept the license terms¨ and click Next
 Select Custom: Install Windows Only
 Click New for partition
 Windows 2012 R2 (server computer)
Drive C: 40%
Drive D: 40%
Unallocated: 20%
 Windows 10 Pro (client computer)
Drive C: 50%
Drive D: 50%
 Format the partition 3 and select partition 2 for OS installation and click Next to proceed
 Wait to finish installation process of operating system
 Windows 2012 R2
 Set and confirm password: P@ssw0rd and press Enter key
 Press ctrl + alt + delete to log in desktop

 Click Configure this local server

 Windows Firewall
- Click Private: On
- Click allow an app or feature
- Check “Netlogon Service”
- Check “Remote Desktop”
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- Check “Network Discovery”

- Check “Windows Firewall Remote Management”
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- Click Ok and Close

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 Remote Desktop
- Click “Disabled”
- Click allow remote connection to this computer and OK
- Uncheck “Allow connection only on computer RD with NLA
- Apply then OK
 Ethernet
- Click IPV4 address assigned by DHCP
- Right click Ethernet and click Properties
- Uncheck IPV6 and click IPV4 then Properties
- Use Static IP Address (Provided by the Assessor) Subnet mask is automatic
- Default gateway (router’s IP)
- Preffered DNS server (same with the IP address)
- Click Advance, Click Add, Provide IP Address for IIS) “Subnet Mask - Automatic”
- Click Add, OK, OK and Close

 Computer Name
- Click WIN-_________________
- Click Change (Provided by the Assessor)
- Click Apply then OK and Close
- Click Restart Now

 Windows 10 Pro
 Type the username CLIENT and click Next
 don´t input any password, just click Next
 click Skip
 select Ask me later
 set time zone to UTC +08:00 Taipie / set current time & date and click Next

1.3. Conduct testing and documentation

 run and test all application software installed

COC 2 – SETUP COMPUTER NETWORKS

This unit covers the outcomes required in setting-up computers networks for LANs and small-office
home-office (SOHO) systems. It consists of competencies to install network cables, set network configuration,
set router/Wi-Fi/ wireless access point/repeater configuration as well as to inspect and test the configured
computer networks.

ROUTER

SWITCH HUB

SERVER CLIENT
PATCH PANEL

MB K
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MODULAR BOX KEYSTONE

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2.1 Install network cables

 Color coding and value

Patch T-568A Patch T-568B value
1. White green 1. White orange 1. Positive Transmit
2. Green 2. Orange 2. Negative Transmit
3. White orange 3. White green 3. Positive Receive
4. Blue 4. Blue 4. none
5. White blue 5. White blue 5. none
6. Orange 6. Green 6. Negative Receive
7. White brown 7. White brown 7. none
8. Brown 8. Brown 8. None
Straight-through
network cable

Cross-over network
cable

Things to prepare:
 Crimping tool
 Wire stripper (optional)
 UTP cable
 RJ45 connector
 LAN tester

 Creating network cable

o Using the stripper wire or crimping tool cut and remove the insulator of the UTP cable.
o Untwist and separate the copper wires and make the copper wire straight as possible.
o Arrange the color coding of the copper wire from left to right base on what patch you are
preparing, either patch T-568A or T-568B.
o Cut the copper wire before inserting it inside the RJ45 connector. Make sure the position of
RJ45 connector is correct (8pin of RJ45 is on the top position and the clip is on the bottom
position)
o Crimp the RJ45 and make sure to press and lock the copper wire together with the insulator.
o Use LAN tester to test your network cable.
2.2 Set network configuration

 Connecting router to switch hub

o Use straight-through network cable to connect router and switch hub. Connect the other end of
the network cable to the LAN port of the router and other end of the network cable to any port
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of the switch hub.

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 Connecting switch hub to patch panel

o Use a UTP cable that the other end is connected with RJ45 connector
o Determine the length of the cable base on the position and location.
o Using the stripper wire or crimping tool, strip and remove the insulator of the UTP cable 3 to
4 inches.
o Untwist and separate the copper wires and make it straight.
o Check the color coding of the patch panel.
o sort the copper wires in its proper position.
o Chose a port on the patch panel before attaching the copper wires.
o Use a Punch down tool to attach copper wires to the port of the patch panel.
o now connect the other end of the UTP cable with RJ45 connector to the Switch hub port
o use straight-through network cable and LAN cable tester to test the connection between the
switch hub and Patch panel.

 Connecting patch panel to computers

o Use straight-through network cable to connect computers to patch panel.

2.3 Set router/Wi-Fi/wireless access point/repeater configuration

 Configuring router (server computer)

I am going to use TP-Link router as an example
o Open web browser and type the default GUI address of the router 192.168.0.1
o Input the default user name: admin and the default password: admin
o Click Wireless Tab
o Select wireless setting SSID: (your first name)
o Wireless Security: SECURITY
o Click the DHCP tab and select disable to disable the Router´s DHCP and click SAVE.
o Click the Network tab and select LAN, change the Router´s IP address from 192.168.0.1 to
192.168.10.1 and click SAVE. And wait for the router to complete the changes of router´s
configuration.
 Adding static IP address of Server and Client Computer
o Click start and type NCPA.cpl and press Enter key
o right click Local Area Connection and click properties
o select Internet Protocol Version 4 (TCP/IPv4) then click properties
o click the option: use the following IP address:
e.g.

 SERVER
IP Address : 192.168.10.3
Subnet mask : 255.255.255.0
Default gateway : 192.168.10.1 (router´s IP address)
click OK and close button.
 CLIENT
IP Address : 192.168.10.4
Subnet mask : 255.255.255.0
Default gateway : 192.168.10.1 (router´s IP address)
click OK and close button.
Turn Off Firewall
2.4 Inspect and test the configured computer networks
 PING ROUTER, SERVER, and CLIENT

COC 3 – SETUP COMPUTER SERVERS

This unit covers the knowledge, skills and attitudes needed to set-up computer servers for LANs and
SOHO systems. It consists of competencies to set-up user access and configures network services as well as to
perform testing, documentation and pre-deployment procedures.

 Set-up user access

 Configure network services
 Perform testing, documentation and pre-deployment practices
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 Install the following server roles and features

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 Domain Name System Server

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 Active Directory Domain Services

 Dynamic Host Configuration Protocol Server
 Print and Document services
 Web Server (IIS)
 File Server Resource Manager
 Windows Server Backup

3.1 Installing DNS and ADDS Server

o Click Add Roles and Features
o Click Server Installation
o Click Next
o Check DNS Server
o Click Add Features
o Next, Next, Next, Install (Wait until progress bar is 100% then click close)
o Click Tools, Click DNS
o Expand SERVER, Right Click Forward Lookup Zones
o New Zone, Next, Next, Zone name : TESDA.net, Next, Next
o Click “Allow both nonsecure and secure dynamic updates
o Next and Finish
o Right Click Reverse Lookup Zones
o New Zone, Next, Next, Next, provide (Network ID: 192.168.10)
o Next, Next, Click “Allow both nonsecure and secure dynamic updates
o Next and Finish

o Click Server Installation

o Click Next
o Check ADDS Server
o Click Add Features
o Next, Next, Next, Install (Wait until progress bar is 100% then click close)
o Click Notification, Click “Promote this server to a domain controller”
o Click “add new forest”,(Root domain name: TESDA.net)
o Click Next, Provide (password and confirm)
o Click Next, Click Change, Provide (User name and password)
o Click Next, Next, Next, Next (Wait for Prerequisites Check to be done)
o Click Install (Wait until progress bar is 100% then click close)
“Patience is a Virtue”
o Click Close and computer will Restart

1.2 Installing DHCP Server

o Click Add Roles and Features
o Click Server Installation
o Click Next
o Check DHCP Server
o Click Add Features
o Next, Next, Next, Install (Wait until progress bar is 100% then click close)
o Click Notification, Click Complete DHCP configuration
o Click Next, Click Commit, Click Close
o Click Tools, Click DHCP
o Expand Domain(server.tesda.net)
o Click IPV4, right click IPV4, then click New Scope
o Click Next, Provide scope name
e.g. scope name : server scope
starting IP address : 192.168.10.10
ending IP address : 192.168.10.15
o Click Next, Next, Next, Next, Next, Next, Next, Next, Finish

3.3 Configuring USERS

o Click Tools, Click ADUC
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o Right Click “Domain”

o Click New Organizational Unit
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o Type: CSS, OK
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o Right OU folder, Click New, User

o Provide User name (eg. First name: user1, user logon name: user1) Next, (Provide Password
and confirm password), uncheck first box, and check 2nd &3rd box, Next, Finish
o Same with other user (eg. User2)

3.4 Creating Folder for Folder Redirection and Application Deployment

o Open Computer Window and open local disk D: and create New Folder.
Folder name: CSSredirection
o Right click CSSredirection and click properties, Click Sharing
o click Advance Sharing
o Check Share this Folder
o Click Permissions
o Check box for “Allow” “Full Control”
o Apply OK, Apply OK.
o Click Share then add everyone
o Change Permission Level to Read and Wright
o Click Share to Save and click Done
o Apply OK, Apply OK. Close

o Open Computer Window and open local disk D: and create New Folder.
Folder name: Application
o Right click Application and click properties, Click Sharing
o click Advance Sharing
o Check Share this Folder
o Click Permissions
o Check box for “Allow” “Full Control”
o Apply OK, Apply OK.
o Click Share then add everyone
o Change Permission Level to Read and Wright
o Click Share to Save and click Done
Apply OK, Apply OK. Close
(paste msi Installer at this folder)

3.5 Create Group Policy Object (GPO) for folder redirection (desktop and documents)
o Click Tools
o Select Group Policy Management
o Expand forest: TESDA.net
o Expand Domains
o Expand TESDA.net
o Right click CSS OU select Create a GPO in this domain
o Write CSS GPO and click OK
o Click CSS OU
o Right click CSS GPO and select Edit
o Under User Configuration expand Policies
o Expand Windows Settings
o Expand Folder Redirection
o Right click Desktop and select Properties
o Select Basic
o Write the root path of CSSredirection folder \\SERVER\CSSredirection
o Click Apply, Yes, OK
Same procedure for Documents

o Under User Configuration, expand Policies, Expand Software Settings

o Right Click Software installation, Click Properties,
o Write the root path of CSSredirection folder \\SERVER\Application
o Click Assign, Click Apply and OK
o Right Click Software Installation, New Package
o (Select the msi file) click Open (wait until application will load)
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o Right click the Application, click properties, Click Deployment

o Check Install this Application at logon box
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o Apply then OK
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o Right Click Software Installation, Click Properties,

o Check Display the deploy software, Apply then OK

o Under User Configuration, Expand Administrative Templates,

o expand Windows Components, expand File Explorer,
o Right Click Hide these specified drives in my computer,
o Click Edit, Click Enable, Drop down Restrict all drives
o Click Restrict C drive only
o Apply then OK

o Under User Configuration, expand preferences, expand windows settings,

o Right Click drive maps, New, Mapped Drive, Change update to create
o Type \\SERVER\CSSredirection , select a drive letter F
o Click Show this drive, click Show all drives
o Apply then OK

3.6 Installing Print and Documents Services

o Click Add Roles and Features
o Click Server Installation
o Click Next
o Check Print and Document services
o Click Add Features
o Next, Next, Next, Next, Install (Wait until progress bar is 100% then click close)
o Click Tools, click Print Management
o Expand Print servers, expand server (local)
o Right click Printers, Click add printer
o Click add a new printer using an existing port
o Next, Next, Select printer (eg. Brother)
o Next, Next, Next, Finish
o Click All Printers, Right click Brother, Click Deploy with Group Policy
o Click Browse, Double Click domain folder,
o select your GPO, Click OK
o Check “the 2 boxes (per user & per machine)” then OK

3.7 Installing Web Server (IIS)

o Click Add Roles and Features
o Click Server Installation
o Click Next
o Check Web server (IIS)
o Click Add Features
o Next, Next, Next, Next, Install (Wait until progress bar is 100% then click close)
o Click Tools, Click Internet Information Services
o Expand SERVER (domain), “Close dialogue box”
o Expand Sites, Click Default Web Site
o Click Bindings, Click Add, Provide IIS IP Address: 192.168.10.30
o Host name: www.tesda.net, Click OK, then Close
o Click Stop/Start
o Double Click Directory Browsing, Click Enable, then Close
o Open Web Browser
o Search 192.168.10.30 (Check if IIS Windows server Web Page is OKAY)

3.8 Installing File Server Resource Manager

o Click Add Roles and Features
o Click Server Installation
o Click Next, expand File and Storage Services, expand File and ISCi Services
o Check File server resource manager
o Click Add Features
Next, Next, Install (Wait until progress bar is 100% then click close)
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o Click Tools, Click File Server Resource Manager,

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o Click File Screening Management, Click File Screens, Create File Screen
o File Screen path: (eg. \\SERVER\CSSredirection)
o Drop down BLock Audio and video Files, select BLock email files, Create
o Right Click the created File Screen file, click edit file screen properties
o Uncheck email files box, check test files, click OK, click YES, then close

3.9 Installing Windows Server Backup

o Click Add Roles and Features
o Click Server Installation
o Click Features
o Check “Windows Server Backup”
o Click Next, Install (Wait until progress bar is 100% then click close)

o Click Tools, Click Windows Server Backup

o Click Local Backup, Click Backup Once
o Click Next, Custom, Next, Add items, “locate the folder redirection”
o Click OK, Next,Next
o Backup Destination: Drive E, Next, Backup, (wait until finish)

3.10 Joining Client to Server´s domain (TESDA.net)

CLIENT´s Computer
o Press Windows + E
o Right Click this PC, Click Properties
o Click rename this PC (Advanced)
o Click change, click member of domain
o Type: TESDA.net, Click OK, Input Administrator as Username and the password
o Click OK, Restart the computer

3.11 Setup Remote Settings

CLIENT´s Computer
o Press Windows + E
o Right Click this PC, Click Properties
o Click Remote Desktop, Turn ON remote desktop

3.12 Login Users Account

o Press Ctrl + Alt + Del
o Click Switch User
o Select Other User
o Login User1
o Open MSWord
o Type your Complete Name
o Type the Name of your School
o Enumerate How to Create Bootable Flash-drive
o Enumerate the Color coding and Value of T-568A and T-568B Network Cable
o Save the Document
o Press Ctrl + Alt + Del
o Click Switch User

o Press Ctrl + Alt + Del

o Select Other User
o Login User2
o Open MSWord
o Type your Complete Name
o Type the Name of your School
o Enumerate How to Create Bootable Flash-drive
o Enumerate the Color coding and Value of T-568A and T-568B Network Cable
o Save the Document
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3.13 Setup Security Permission of Desktop and Documents Folder

 CLIENT COMPUTER
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COMPUTER SYSTEMS SERVICING NCII

o Click START
o Click User1
o Right click Desktop Folder
o Select properties
o Select Security tab
o Click Advanced
o Click Change Permissions
o Click Add
o Type Administrators
o Click OK
o Allow Full Control
o Check Apply these Permissions
o Click OK
o Click Apply, OK, OK, OK
o Same procedure to Documents Folder
o Same procedures also to User 2

3.14 Remoting CLIENT COMPUTER

go to Server´s COMPUTER
o Click START
o Type MSTSC.exe and Press Enter key
o Click Option
o Computer name: Client or 192.168.10.10
o User name: Administrator
o Click Connect and type the password: P@ssw0rd
o Click yes, click OK

3.15 nslookup
o Open cmd, type: nslookup, enter, type: server IP address, enter
o Type client IP address, enter, type: IIS IP address, enter (if no error type: exit, then enter)

COC 4 – Maintain and Repair Computer Systems and Networks

This unit covers the knowledge, skills and attitudes needed to maintain and service computer systems and
networks.
4.1. Plan and prepare for maintenance and repair
4.2. Maintain computer systems and networks
4.3. Diagnose faults of computer systems and networks
4.4. Rectify/correct defects in computer systems
4.5. Inspect and test the computer systems and networks
 Use Anti-virus to check and scan computer System from harmful viruses
 Use Performance and Monitor to diagnose Computer Systems
Open Control Panel
o Click START
o Click Control Panel
o Change view by: from Category to Large Icon
o Select Performance Information and Tools
o Click Advance Tools
o Select Generate a system health report
o Input username: Administrator Password: P@ssw0rd click YES
 Use Check Disk to check and Fix Disk Error
o Click START and type CHKDSK /F and run as Administrator
o Input the username: Administrator and password: P@ssw0rd and click YES
 Use Disk Defragmenter to check and improve System performance
o Click START and type DFRGUI.exe
o Select Disc that you want to defrag and Click Defragment Disk
 Create a System Image
o Click START
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o Click Control Panel

o Change view by: from Category to Large Icon
o Select Backup and Restore
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o Select Create a System Image

o Input the server´s username: Administrator and password: P@ssw0rd click YES
o Select On a Hard Disk and Click Next
o Click Start Backup
 Create a System Repair Disc - Prepare a blank DVD Disc

 Login to Local User Account (client Computer)

o Click Start
o Right click Computer
o Select Properties
o Click Change settings
o Click Change
o Select Workgroup and type Workgroup
o Type the username and password of the server
o Restart the computer

 Remove Server Roles

 Write atleast 3 Computer Problem and its diagnosis and repair

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