What is MDM?

Mobile Device Management (MDM) is the administration of mobile endpoints, it is a great way to
create the foundation to manage enterprise mobility, in this article, we’ll let you know what MDM is,
and look at the essentials that you need to know.

MDM is the process of managing the entire lifecycle of mobile endpoints used in the workplace.
Ultimate Solutions It is implemented through MDM software with suitable management features for
one or more operating systems. With MDM software, companies can monitor, manage, and secure
their mobile devices to ensure device performance and the safe use of devices.

Why Mobile Device Management is Important?

Many factors have elevated mobile device management's importance to the C-suite. These include:

 Massive deployment of mobile applications requires tools to protect and manage assets.
 Growing concerns over security breaches stemming from employee mobile device usage.
 Standardization of mobile device management practices and processes.

Since employees now perform many if not most of their duties on mobile devices, organizations
require enterprise mobility. Mobile device management facilitates remote work capabilities, tapping
into the cloud for data access.

Employees’ mobile devices have become targets of malware, hackers, and exploitation due to the
large amounts of data that is stored and transferred on each device. Organizations recognize their
responsibility to secure and protect this data from loss while enabling their workforce to access
fundamental resources

As part of this responsibility, mobile device management delivers critical updates and patches for
necessary apps and firmware, not only for functionality but also for security. Device management
supports employee work and productivity with real-time data backups.

Mobile Device Management Features

 Allows network segregation—dividing the corporate network into subnets. Along with improved
performance, network segregation delivers more secure connectivity since each subnet is dedicated to
specific needs and functions. Only those with "a need to know" can access specified domains,
protecting data and processes from both internal and external intruders.
 application management - delivering an enterprise app catalog to employees. An app catalog is a virtual
company "play store" that makes secure and compliant apps available for download. They can be
accessed on a restricted basis, bypassing IT installation, and automatically updated with new versions
that bolster functionality or security.
 Enables IT support to remotely administer devices, either to correct malfunctions or lock and wipe the
device of critical data.
 IT admins can monitor and audit devices for usage patterns and security vulnerabilities as well as
balance loads and perform detailed analytics.
 If a disaster event occurs, an organization must be prepared to restore backup data across a variety of
devices and platforms. Mobile device management facilitates this process and restores corrupted or lost
data should a system crash.
Why Workspace ONE?

VMware Workspace ONE provides an easy way to manage apps by unifying endpoint management.
Reduce the cost of delivering virtual desktops and apps and radically transform traditional Virtual
Desktop Infrastructure (VDI) with speed and scale.

regarding native integration, users gain a seamless login experience with SSO. Ensures all devices are
secure, compliant, and current with organizational policies with minimal IT intervention. Systematically
manages any app with any endpoint, anywhere. Uses innovative device management functionalities to
real-time monitor compliance and operations status.

VMware Workspace ONE App enables any user access to virtual Windows apps. Utilizing cloud-based
Unified End Management (UEM), scalable Workspace ONE solutions provide employees with out-of-
the-box, self-service experiences at any location with any platform and device, be it corporate-owned
or BYOD.

What Is Mobile Device Management

(MDM)?
Mobile devices are portable in nature. But, while this offers a lot of benefits for the
end-user, it can present endless headaches for IT administrators. Things like
unauthorised data access, data leakage, devices being lost, damaged or stolen and
‘shadow IT’ are just some of the problems that an enterprise can face with a
mobile-friendly workspace.
A mobile device management solution is specialised software that gives IT admins
the ability to securely monitor, manage and secure any mobile devices that have
access to sensitive corporate data. As the capabilities of mobile devices improve
and adoption increases, many MDM solutions or clients have evolved into
enterprise mobility management (EMM) solutions like Workspace ONE.
Third-party MDMs and UEMs like Workspace ONE give organisations the tools
needed to store information about devices connected to their corporate network,
control which apps can be present on allowed devices, locate lost or stolen devices
and instantly remove permissions if necessary, and configure security and access
settings.
MDM essentially allows companies to leverage the productivity and satisfaction
boosts that come with employees being able to use the device of their choice to do
their work, without compromising on the control and security needed to keep
sensitive corporate data out of the hands of malicious actors.

What Are the Key Features of MDM?

The features offered and operating systems supported by an MDM can vary a lot
between different solutions. At their core, MDM applications monitor the
behaviours and sensitive data on any enrolled devices. More sophisticated
solutions can use AI and machine learning to do this. Which one an organisation
opts for will depend on a variety of factors, but there are some key features that the
top solutions share.
These key features include:
Device tracking
Device tracking is more than just GPS-enabled location services that can help end-
users find their lost or stolen devices, although this is part of it. Device tracking
includes maintaining an inventory of every enrolled device, along with specific
hardware and software information for each of them. This is an important aspect of
preventing shadow IT on both company-owned and BYOD devices.
The type of data that can be viewed includes ownership information, the
configurations of installed applications and OSs, security and warranty status, and
more. IT departments are also able to remotely remove permissions for, erase all
data on and lock a device that has been compromised in any way.
Mobile management
One of the most significant features of MDM technology is the ability to remotely
manage devices connected to the MDM server. This allows IT teams to ensure that
all devices and applications can be updated and serviced from a central location.
Because it doesn’t require in-person visits, companies can save huge amounts of
time on a multitude of time-consuming tasks.
This includes onboarding new devices (corporate owned or BYOD), employees and
applications, deploying software updates and changing app configurations,
performing device diagnostics and troubleshooting any issues end-users may
experience. And remember – any device and any platform are supported, whether
Windows, Mac, Android, iOS, Linux or some other custom OS.
Application security
Every organisation wants its employees to be as productive as possible. This means
ensuring they have easy access to all the applications and files they need in order
to carry out their responsibilities. With the app management capabilities of MDM
software, an enterprise can whitelist or blacklist different applications, automating
the background deployment of important security patches and restricting access
to sensitive data according to custom-defined rules.
In some cases, it involves containerising modern applications in order to set access
controls, prevent functions like copying, pasting, or downloading data and even
sharing files with unauthorised devices.
Enterprise App Repository
Workspace ONE includes an enterprise app catalog meaning IT admins can quickly
populate a repository of the both popular or commonly used apps – especially
useful for Windows apps. It will serve as a one-stop-shop to procure 100s of
commonly used, prepackaged, and preconfigured apps that IT can instantly deploy
to end-users’ Workspace ONE Intelligent Hub catalog.
Identity and access management
With the ability to set different access controls and configure multiple restrictions,
organisations can ensure data security and compliance for every end-user based
on custom user groups and device type. Employees still have access to all the tools
they need to perform their daily tasks, provided they meet the necessary identity
and access requirements.
For those who don’t, MDM solutions make it possible to remotely configure the
device in question, including installing necessary applications like a VPN, adjusting
settings for Wi-Fi access and defining restrictions for device usage, such as enabling
Single-App Kiosk Mode. IT can also restrict certain user groups from being able to
access any data that isn’t relevant to them.
Endpoint security
Endpoint security covers every device that has access to a corporate network and
includes wearable tech, IoT devices, non-traditional mobile devices and even
custom-built devices using outdated legacy operating systems and applications. It
can include managing antivirus software, defining network access controls,
managing incident responses, strengthening cloud security and filtering URLs for
any reason.

Is Workspace ONE an MDM?

The very short answer to this question is not exactly. Workspace ONE is an
integrated solution that includes MDM as one of its primary features. The days of
multiple, complicated login procedures and rigid device management have passed.
Employees need solutions that give them simplified and quick access to the
applications and data they need to do their jobs efficiently, no matter which device
they choose to do them on.
Workspace ONE is transforming the digital workspace by giving employees exactly
that. By utilising cloud-based and infinitely scalable unified endpoint management
technology, Workspace ONE provides enterprises with highly secure, out-of-the-
box, on-the-go, self-service powered experiences, no matter where they are, what
platform they prefer to use or what ownership model they use.
Workspace ONE has the tools to systematically manage any app on any endpoint
for a wide variety of use cases. It combines the device-focused approach of
traditional MDM with the user-focused approach of EMM to provide a universal
endpoint management system that never sacrifices controls and is thus more
secure than both from the second it is deployed.
Any organisation can securely and reliably deliver all the data and applications that
each employee requires – wherever, whenever and however they choose to access
it. This means organisations can put employees’ needs first and give them the
freedom from rigid device policies traditional workplace environments they crave.
But they can do this while protecting their most sensitive corporate data from the
constantly evolving threat of cyberattacks and even simple user error with
everything from the simplest access controls to full-scale disaster recovery
procedures.

Ready to Discover How Your Business

Can leverage Workspace ONE and Mobile
Device Management with AUCloud?
Every organisation needs an IT partner that understands all the benefits and
challenges that come with shifting to a digital workspace. AUCloud can help
business leaders, government agencies and Critical National Infrastructure (CNI)
providers realise all the benefits and innovation opportunities that
VMware Workspace ONE has to offer, so contact them today to find out more about
this leading UEM solution.