Scribd
Upload
38 views11 pages

How To Install and Gather Logs On Windows Systems With SupportAssist Enterprise

This document provides instructions on how to install and use SupportAssist Enterprise software to gather logs from Windows servers. It explains how to download, install, and register SupportAssist Enterprise. It also describes how to configure the software to remotely monitor and collect logs from other servers to send to Dell support for troubleshooting. The key steps include downloading the installer, ensuring required server ports are open, installing and registering the software, adding remote devices to monitor, and starting log collections to upload logs to Dell.

Uploaded by

Vicente Junior
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
38 views11 pages

How To Install and Gather Logs On Windows Systems With SupportAssist Enterprise

This document provides instructions on how to install and use SupportAssist Enterprise software to gather logs from Windows servers. It explains how to download, install, and register SupportAssist Enterprise. It also describes how to configure the software to remotely monitor and collect logs from other servers to send to Dell support for troubleshooting. The key steps include downloading the installer, ensuring required server ports are open, installing and registering the software, adding remote devices to monitor, and starting log collections to upload logs to Dell.

Uploaded by

Vicente Junior
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 11

How to install and gather logs on Windows systems with SupportAssist

Enterprise
This article explains in detail how to install SupportAssist Enterprise (previously known as SupportAssist) and use
the software to gather logs from the server.

 Note: For legacy PowerEdge (9G & 10G), SupportAssist cannot be installed. The DSET 2.2 alternative
is available for Windows (//www.dell.com/support/article/SLN292237/en) and Linux.
(//www.dell.com/support/article/SLN292238/en)

Table of Contents:
1. Download SupportAssist Enterprise
2. Pre-Requisites
3. Installing SupportAssist Enterprise
4. SupportAssist Registration
5. Configuring SupportAssist to monitor remote servers
6. Uploading Logs to Dell

Supported Systems:
Windows Server 2008 SP2
Windows Server 2008 R2 SP1
Windows Server 2012
Windows Server 2012 R2
Windows Server 2016

1. Download SupportAssist Enterprise


Download the installer for Dell SupportAssist Enterprise (SAE) from the Dell Support page
(https://www.dell.com/support/home?app=drivers) - search for SupportAssist for the latest version for your
product.

Manuals:
https://www.dell.com/support/home/product-support/product/supportassist-enterprise-v1.2/manuals
(https://www.dell.com/support/home/product-support/product/supportassist-enterprise-v1.2/manuals)

2. Pre-Requisites
The server in which SupportAssist will be installed needs to be able to communicate with the following addresses:
https://apidp.dell.com (https://apidp.dell.com/)
https://is.us.dell.com/FUS/api/2.0/uploadfile (https://is.us.dell.com/FUS/api/2.0/uploadfile)

https://downloads.dell.com/ (https://downloads.dell.com/)

These Server Ports need to stay open:


22 - Outbound - For log connection in Linux system.

25 - Outbound - For SMTP communication (to send emails)

80 - Outbound - For HTTP communication

135 - Outbound - For Windows Management Instrumentation communication (WMI)

162 - Outbound - To receive alerts (SNMP traps) for remote devices

443 - Outbound - For Secure Socket Layer (SSL) communication and WS-Man, including checks for
SupportAssist updates

1311 - Outbound - For OMSA communication.

5700 - Inbound - For opening SupportAssist (HTTPS) from a remote device.

5701 5702, 5703, 5704 - Inbound - To collect info on monitored systems.

9099 - To be able to open SupportAssist from a local server.

These Server Ports need to stay open for remote devices:


22 - To log connection in Linux system.

135 - For Windows Management Instrumentation communication (WMI).

161 - To receive alerts (SNMP traps) for the local SupportAssist server.

443 - For Secure Socket Layer (SSL), WS-Man and VMWare Web Services

1311 - For OMSA communication.

3. Installing SupportAssist Enterprise


Choose a server (physical or virtual) that has internet access to proceed with the installation:
1. Right click the installer and select the option "Run as administrator". In the splash screen, hit Next to start
the installation process.

select the option "Run as administrator"


Image - select the option "Run as administrator"

2. The terms and license agreement will be displayed. If you agree with the terms select "Accept" in and click
Next.

If you agree with the terms select "Accept" in and click Next
Image - T&C agreement

3. Click Finish to conclude the installation.

Finish to conclude the installation


Image - Complete installation
4. The SupportAssist login screen will to open on the default browser. Log in using a user that has admin
rights to the server in which SupportAssist was installed.

Image - Admin Rights

Back to Top

4. SupportAssist Registration
1. Click Next in the Welcome screen and you will be directed for the registration screen. This is where you will
insert the data that will be available to Dell once a case is opened.

Image - registration screen

2. After filling the requested information, hit Next.

Image - fill the requested information


3. If the registering process is successful, a final summary will appear for your confirmation.

Image - final summary

4. If registration fails, an option to configure proxy settings will be displayed.

 NOTE: If the application is installed in a physical server, the server will be listed automatically in the
"Devices" tab. Jump to step 6.

Back to Top

5. Configuring SupportAssist to monitor remote servers


1. In the "Devices" tab, click "Add Device":

Image - Devices tab

2. Select the Device Type from the list and add the IP and name the device.

Image - Select the Device Type


3. After selecting the Device Type and filling the requested information, you will be prompted to enter the
Device Credentials:

Image - enter the Device Credentials

4. After SupportAssist is able to establish communication with the device, the Add single device screen and
you will be able to assign the device to a group.
Image - Add single device screen
5. Upon conclusion, the device will have the Success status.

Image - conclusion/success screen

6. Select the device and check if Monitoring is set to Enabled.

Image - Monitoring is set to Enabled


Back to Top

6. Uploading Logs to Dell


1. To send the logs gathered on your server, select the server and click "Start Collection":

Image - Start Collection

2. Log gathering process will start and will automatically upload to Dell Support servers.

Image - Log gathering process

3. After the process is finished, contact the support representative responsible for your service request. You
can also check the sent logs in the Collections tab.
Image - check the sent logs in the Collections tab.

Back to Top

Need more help?

Find additional PowerEdge and PowerVault (//www.dell.com/EnterpriseKB) articles

Visit and ask for support in our Communities (https://www.dell.com/community/)

Create an online support Request (//www.dell.com/support/incidents-online/case)

ID do artigo: HOW11858

Data da última modificação: 12/11/2018 05:27 AM

Consentimento de cookie

You might also like