MOTOROLA SOLUTIONS

COMPASS DECISION
MANAGEMENT
SYSTEM™
VERSION 2.2.2.X

CONFIGURATION GUIDE
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

THIS MANUAL WAS CREATED ON FRIDAY, NOVEMBER 19, 2021.

DOCUMENT ID: IU-AG-MAN019-1
COPYRIGHT, TRADEMARKS, AND DISCLAIMERS
COPYRIGHT © MOTOROLA SOLUTIONS - COMPASS DECISION MANAGEMENT SYSTEM™ VIDEO SECURITY & SOLUTIONS.
TRADEMARKS
Compass Decision Management System is a registered trademark of Motorola Solutions. Microsoft and
Windows are registered trademarks of Microsoft Corporation. App Store is a service mark of Apple Inc.
Android is a trademark of Google Inc. All other trademarks mentioned in this document are trademarks of
their respective owners.
DISCLAIMER
This text is intended for general information purposes only, and due care has been taken in its preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should be
construed as constituting any kind of warranty. Motorola Solutions reserves the right to make adjustments
without prior notification. All names of people and organizations used in the examples in this text are
fictitious. Any resemblance to any actual organization or person, living or dead, is purely coincidental and
unintended. This product may make use of third-party software for which specific terms and conditions
may apply.

CONFIGURATION GUIDE
PAGE 2
V1
TABLE OF CONTENTS

Copyright, trademarks, and disclaimers 2

Trademarks 2
Disclaimer 2

1 ABOUT THIS GUIDE 1

Safety notices 1

2 OVERVIEW 2
Installation components 2
Integrations 3
Architecture 3

3 CONFIGURATION INTERFACE 4

4 USERS 6
The users dashboard 6
Creating a new user group 7
Creating a new user 7
Editing a user 7
Resetting a user's password 8
Permissions 8
Default permissions 8
Action restrictions 9
Restrictions for sites, alarm types, or resources 9
IP address filters 9
Examples of permission scenarios 9
Other settings 10

5 SITES 12
Accessing Sites 12
Sites dashboard 12
Creating a new site 13
Copying a site 15
Deleting a site 16
Configuring a site 16
Contacts 16
Map location 17
Floor plans 17
Devices 19
Schedules 31
Checkpoints 31

CONFIGURATION GUIDE
PAGE 3
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

6 GUARD TOUR 33
Guard tour schedules 33
Guard tour schedule settings 33

7 CONTACTS 35
Global contacts 35
Accessing global contacts 35
Local contacts 36
Accessing local contacts 36
Managing contacts 36
Adding contacts 36
Creating new contacts 37
Removing contacts 37
Importing and exporting contacts 37
Customizable fields in contacts 38
Temporary and expired contacts 38

8 OPERATOR GUIDE 40
Programming an Operator Guide 41
Key points 42
Linking tasks with devices or contacts 43
Perform tasks 43
Confirmation tasks 43
Options tasks 43
Form tasks 44
Call contact tasks 44
Email contact tasks 45
Device interaction tasks 45
Alarm trigger tasks 46
Search access control tasks 46
Grant access tasks 46
Search site contact tasks 47
Clear anti-passback tasks 47
Manage accesses tasks 48
Inhibit alarm sources tasks 48
Auto specific device interaction tasks 49
Escalate tasks 49
Auto close tasks 49
Clear anti-passback for all tasks 49
Other device interaction tasks 49
Local Operator Guide 50
Global Operator Guide 50

9 GLOBAL DEVICES 52

CONFIGURATION GUIDE
PAGE 4
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Viewing global devices 52

Adding global devices 52
Managing global devices 52
Managing physical and logical devices connected to a global device 53
Multifunctional icons 53

10 WORKSTATIONS 55
Accessing workstations 55
Adding new workstations 55
Workstation search 55
Editing workstations 55
Deleting workstations 56

11 SYSTEM PROPERTIES 57
Authentication 58
Branding 59
Contacts 59
E-Mail 59
Geographic map and plans 60
Maintenance 60
Mobile devices and sites 62
Alarms 62
Video 64
Compass VoIP 65

12 SYSTEM STATUS 66
Compass Clients 66
Compass Agents 66
Assigning devices to Compass Agents 67
Devices 67

13 SYSTEM METERING 68
Accessing system metering 68
Using system metering 68

14 GLOBAL HOLIDAYS 69
Accessing the Global holidays page 69

15 ALARMS 70
Alarm types 70
Accessing the alarm types page 70
Alarm type classifications 70
Adding classifications 71
Alarms and events 71

CONFIGURATION GUIDE
PAGE 5
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Alarm triggers and behaviors 71

Managing alarm categories 72

16 VIDEO WALL 73
Video wall overview 73
Video wall configuration 73
Configuring a video wall 74
Video wall scenarios 74
Video wall monitors 74
Video wall monitor configuration 75

17 BACKUP CENTER 76
Creating a new alarm backup configuration 76
Handling an alarm backup configuration 76
Deleting an alarm backup configuration 77

18 THREAT LEVELS 78
Accessing threat levels 78
Adding new threat levels 78
Editing threat levels 78
Deleting threat levels 78

19 BOOKMARKS 79
Accessing bookmarks 79
Adding new bookmarks 79
Editing bookmarks 79
Deleting bookmarks 79

CONFIGURATION GUIDE
PAGE 6
V1
1 ABOUT THIS GUIDE

This guide is written for users of the Motorola Solutions Compass Decision Management System™
software version 2.2.2.X. It provides installation and configuration information for the system variants, as
well as a description of the hardware and specifications.
Please ensure you read the instructions provided in the guide before using the system.

SAFETY NOTICES
This guide uses the following formats for safety notices:

Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

Indicates a hazardous situation which, if not avoided, could result in moderate injury, damage the
product, or lead to loss of data.

Indicates a hazardous situation which, if not avoided, may seriously impair operations.

Additional information relating to the current section.

CONFIGURATION GUIDE
PAGE 1
V1
2 OVERVIEW

Motorola Solutions Compass Decision Management System™ is a web application that manages security
systems from different vendors in a single platform, with step-by-step procedures and auditing tools.
Compass can be installed in the following ways:
• On a single server.
• On a primary server and fail-over server.
► For more information, refer to the Motorola Solutions Compass Decision Management System™
User Guide.

INSTALLATION COMPONENTS
Compass installations include several components.
COMPASS Server
Used for configuring sites and devices, handling alarms, viewing live and recorded videos, and getting
reports and charts. COMPASS server runs on the Apache® Tomcat 7 web server.
Compass Manager
Used for checking if all Compass components and drivers are working properly. For drivers, Compass
Manager works like a load balancer - when a new task appears, Compass Manager checks the load of
each driver, and assigns the task to the driver with the lower load.
CompassLicenseServer
The HTTP service wrapper for the licensing tool.
Compass ServicesAdapter
The gateway, encryption and authentication tool used between drivers and Compass Backend. Compass
ServicesAdapter allows incompatible API versions to communicate with each other.
Compass VideoAdapter
Used for transferring HTML5 videos from drivers to COMPASS server.
ElasticSearch
Full text storage and search engine for alarms and events data. Used to generate reports' charts with
Kibana.
Kibana
Data visualization tool used to generate reports' charts with the data from ElasticSearch.
Compass Database (Compass DB)
The database where all Compass information is stored. Compass uses MariaDB as its default database
server.

CONFIGURATION GUIDE
PAGE 2
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

INTEGRATIONS
Compass communicates with several equipment types, for example, cameras, intrusion/fire panels, and
other sensors from several manufacturers.
To communicate with each manufacturer Compass requires the installation of a specific integration driver.
To install each integration driver, refer to the specific Integration Guide for your device(s).

The integration driver can be installed in the COMPASS server. Server drivers from different
manufacturers can run in the same COMPASS server. The installation of integration drivers in
remote servers is also supported.

When an integration driver is installed, Compass automatically runs two instances of each driver. In
some cases it can be recommended to run more than two instances. Refer to the specific
Integration Guide for your driver(s).

For certain drivers, a configuration where the driver runs in a remote server only, and not in the
COMPASS server is not recommended. Refer to the specific Integration Guide for your driver(s).

ARCHITECTURE
Many Motorola Solutions Compass Decision Management System™ installations have a single physical
location.
The single site architecture is the recommended architecture for Compass. An example of the client-
server application is shown in Figure 1.

FIGURE 1: MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT

SYSTEM™ CLIENT-SERVER APPLICATION

► For more information on other possible solutions, refer to the Install and Maintenance Guide.

CONFIGURATION GUIDE
PAGE 3
V1
3 CONFIGURATION INTERFACE

In the Configuration interface, the system configurator can:

• Edit the Motorola Solutions Compass Decision Management System™ system variables.
• Edit connection parameters for the various architecture components.
• Manage the Compass platform (sites, security devices, contacts, provided services).
The Configuration interface is divided into two sections:
• The main menu in the center of the screen (see Figure 2).
• The bottom menu at the bottom of the screen (see Figure 3).
The bottom menu contains the following:
• Workstations
• System Properties
• System Status
• System Metering
• Global Holidays
• Alarm Types
• Video Wall
• Backup Center
• Threat Level
• Bookmark.

FIGURE 2: CONFIGURATION INTERFACE MAIN MENU

CONFIGURATION GUIDE
PAGE 4
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

FIGURE 3: CONFIGURATION INTERFACE BOTTOM MENU

CONFIGURATION GUIDE
PAGE 5
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

4 USERS

All individuals using Compass are called users. Each user must log in to Compass with the following
credentials:
• A username.
• A password.
In Compass, all users belong to user groups.
► For more information about creating users and user groups, see "Creating a new user group" on
page 7

User permissions and settings are changed at the group level.

► For more information about user permissions, see "Permissions" on page 8

THE USERS DASHBOARD

The main functionalities of the Users dashboard are given in Figure 4.

FIGURE 4: USER GROUPS AND USERS

NUMBER FUNCTIONALITY

1 Create a new user group.

2 Check the name of the current user group.
3 Edit the user group.
4 Delete the user group.
5 Edit a user.

CONFIGURATION GUIDE
PAGE 6
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

NUMBER FUNCTIONALITY

To do so, select the card of this user.

6 Create a new user.
7 Delete a user.

CREATING A NEW USER GROUP

To create a new user group, do as follows:
1. At the top of the User Groups panel, select the + button.
2. In the pop-up window, enter the name of the new user group.
3. Select Save.

CREATING A NEW USER

To create a new user, do as follows:
1. From the User Groups panel, select the appropriate user group.
2. In the Users tab, in the upper right corner, select New.
3. In the Create user window, enter the following information:
• Username (required): used to log in to Compass.
• Name (required): the name and the surname of the user.
• E-mail (optional).
• Photo (optional).
4. Select Save.
When the user is created, you can send them the username and the password by e-mail. The user is the
sole holder of the new password.

When the user logs in for the first time, the system requests a password change.

EDITING A USER
On the Users tab, each user in a group is represented by a card.
To edit a user, do as follows:
1. Select the user's card.
2. In the Edit user window, edit or add the necessary information.
3. Select Save.

CONFIGURATION GUIDE
PAGE 7
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

RESETTING A USER'S PASSWORD

System configurators can manually reset the users' passwords.
To reset a user's password, do as follows:
1. From the Users tab, select the user's card.
2. In the Edit user window, select Reset Password.
The pop-up window with a new temporary password opens.
3. Do one of the following:
• Send the password to the user by email automatically.
To do so, you need to enter the user's email address and confirm your choice.
• Communicate the password to the user.

PERMISSIONS
Compass manages permissions by user groups, which means permissions are always granted to a whole
group of users, or removed from that group.
Access to different modules can be limited. For example, a user group called Operators can access
Operation and Reports , but not Configuration or Auditing . At the same time, a user group called
Supervisors can access Operation, Reports, and Configuration.
If a user group has no permission to use an option, this option can be marked as inactive on the
dashboard, or hidden.

DEFAULT PERMISSIONS
By default, when a new user group is created, the members of this group have no access to any operating
interface, site, resource, or alarm.
To change the default permissions, do as follows:
1. Go to Permissions > (selected resource) > Advanced > Default for new.
The available resources are:
• Cameras
• Inputs/Outputs
• Phones
• Fire Detectors
• Intrusion Detectors
• Generic Detectors
• Alarm Panels
2. For the selected resource, toggle between green and red.
Green means access granted, and red means access denied.

Default permissions for new devices

When new devices are added to a site, by default each user group has access granted or denied,
according to what is set in Permissions > Cameras > Advanced > Default for new.

An example of the default device permissions

A user group can access live, recording, and PTZ. When a new camera is added to the site, all members of
this user group can access live video, recorded video, and PTZ.

CONFIGURATION GUIDE
PAGE 8
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

ACTION RESTRICTIONS
In each operating interface, you can restrict the action possibilities. In some cases, it is possible to:
• Restrict access to certain actions, like access to alarms, by removing the Alarm Panel from
the interface.
• Restrict the ability to edit, by hiding the editing buttons.

RESTRICTIONS FOR SITES, ALARM TYPES, OR RESOURCES

In addition to managing permissions for users, you can also configure restrictions by:
• Sites: The users in a group can access a specific site.
• Alarm Types: The users in a group can access specific alarm types.
• Resources: The users in a group can access specific resources.
You can access all the above restriction categories from the Permissions tab.
The Compass managing permissions system can be as specific as you need. Through the interface, you
can enable or disable as many devices as needed.

IP ADDRESS FILTERS
For more fine-grained control over permissions, Compass lets you define allowed or denied IP ranges.
If you use this tool, the same user can log in from a computer in the allowed IP range, but they're not
allowed to log in from a computer in a denied IP range.
To set the IP address filters, do as follows:
1. Go to Configuration interface > Users.
2. Select the user group you want to edit.
3. In the user group dashboard, select the Access IP tab.
4. Add or remove specific IP addresses in the relevant sections:
• Allowed IP
• Denied IP
5. Select Save.

EXAMPLES OF PERMISSION SCENARIOS

In this section, you can find several example scenarios of managing permissions in Compass.

User profiles
Each organization can configure different user profiles in Compass.
An example security company has the following profiles:
• Operators
• Supervisors
• Accounts
• Client technicians
• System technicians
• Administrators
• CMS or CSO directors
For detailed descriptions of possible user profile setups, see below.

CONFIGURATION GUIDE
PAGE 9
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Operators

Operators have access to the operating interface, but they can only view video when handling an alarm. In
this case, the operator may open a site and view its History, Contacts, Floor Plans, and Devices, but does
not have access to live video.

Organizing operators by location

In Permissions > Sites, you can organize operators' permissions by location.

To do so, you need to check (green light) or uncheck (red light) all the sites that users in the operators
group can access.
For example, if the operators need access to all London sites, but not elsewhere, select a green light next
to all London sites, and a red light next to all other sites.

Organizing operators by client type

In Permissions > Sites, you can also select the sites that are considered Premium.

Organizing operators by alarm type

In Permissions > Alarms, you can organize operators by alarm type. To do so, select all alarms that apply.
You can assign the operators to different kinds of alarms. For example, you can assign separate groups of
operators to be in charge of:
• Handling intrusion alarms
• Guard tours
• Technical alarms
• Remote concierges

Operators in charge of guard tours

You can assign a different function to a specific group of users. This means that you can have a group of
operators in charge of handling guard tours only.

Supervisors

The system configurator can grant more permissions to supervisors, who have more responsibility than
operators.

OTHER SETTINGS
In the Other tab of the users dashboard, you can change the following settings:
• Add logout (inactivity timeout)
To log out the user automatically after the indicated period of inactivity, select Yes in this
section and enter the number of minutes.
By default, this option is inactive for all user groups.

One minute before Compass logs out the user, a pop-up window opens. To prevent being logged
out, the user needs to select OK in this window.

• Automatically open alarms and events window

CONFIGURATION GUIDE
PAGE 10
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

To open the Events and Alarms window automatically when a user logs in, select Yes in this
section.
To use this option, you also need to activate the Events and Alarms permission under
Interface > Operation.
• Limit access to video search
To allow the operator to only see the video search between limited hours, select Yes in this
section and enter the number of hours.
By default, this option is inactive for all user groups.

CONFIGURATION GUIDE
PAGE 11
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

5 SITES

In Motorola Solutions Compass Decision Management System™, a site is an entity monitored for alarms.
Examples of sites are stores, banks, and vehicles.
This section covers information on:
• Accessing the Sites dashboard (See "Accessing Sites" on page 12)
• The layout of the Sites dashboard (See "Sites dashboard" on page 12).
• How to create a new site(See "Creating a new site" on page 13).
• How to copy a site (See "Copying a site" on page 15).
• How to delete a site(See "Deleting a site" on page 16).
This section also covers information on how to configure a site. A fully configured site has the following
items defined:
• Contacts.
• A static or mobile geographic location (See "Map location" on page 17).
• Floor plans (See "Floor plans" on page 17).
• A set of security devices like cameras and others (See "Devices" on page 19).
• Operator guidance.
• Schedules (See "Schedules" on page 31).
• A set of alarms associated with the security devices (See "Alarms" on page 70).
• Checkpoints (See "Checkpoints" on page 31).

ACCESSING SITES
To access the Sites dashboard, do the following:
1. In the upper right-hand corner of the screen, select User Menu.
2. Select Configuration.
The Configuration interface page opens.
3. In the Configuration interface page, select Sites.
The Sites dashboard opens.

SITES DASHBOARD
In the Sites dashboard, you can view available information about all items configured for a site, refer to
Figure 5.

CONFIGURATION GUIDE
PAGE 12
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

FIGURE 5: THE SITES DASHBOARD

To view the sites you want, you can do one of the following:
• In the search box, enter the name of the site.
• Sort the site list by column.
Particular items for each site are arranged in columns, and described by the following icons:

• : Item configured correctly.

• : Item not configured, lacks information, or has errors.

To open a configuration page for a site's specific item, select or for that item.

CREATING A NEW SITE

In the Sites dashboard, you can create new sites.
To create a new site, do the following:
1. In the Sites dashboard, in the upper right-hand corner of the screen, select the + button (see
Figure 6).
2. From the drop-down, select New site.
3. In the New Site window, specify the following data:
• Type: Select Static site (site's GPS location stays the same) or Mobile site (site's GPS
location are changing).
• Name: Enter the name of the new site.
• ICON: Select an icon from the default set of pins. Compass also has other options for
visual presentation of a site.
• Additional Info: Enter any additional information. This information in shown the Other tab
in the site navigation menu of the Operation interface.
4. Select Save.
5. In the General tab of the newly created site, you can specify the data given in Table 1.

CONFIGURATION GUIDE
PAGE 13
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

FIGURE 6: THE ADD/COPY BUTTON FOR THE SITE

CONFIGURATION GUIDE
PAGE 14
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

TABLE 1 DATA IN GENERAL TAB

DATA DESCRIPTION

Add the site's logo. The logo appears in the header of reports.
LOGO
Supported files: JPG, PNG.

HOLIDAYS Select the Global Holidays calendar for your site.

The duration of a recording made by a security device before an alarm is triggered.

Pre-Alarm This setting applies to the whole site.
The value is expressed in seconds.

The total duration of an alarm recording made by a security device.

This setting includes the time before the alarm is triggered.
Post-Alarm
This setting applies to the whole site.
The value is expressed in seconds.

The total number of days that videos and snapshots taken when an alarm is triggered are stored
in the system.
Media You cannot access media files if the corresponding alarm log is deleted. Remember to set Media
to a value equal or lower than the Alarms value.
Default value: 30
The total number of days that alarm logs are stored in the system.
You can access alarm logs even if the corresponding media files are deleted. Remember to set
Alarms
Alarms to a value equal or higher than the Media value.
Default value: 30
The total number of days that reports are stored in the system.
Reports
Default value: 90
The alarm priority setting for a site. If a site has a higher alarm priority, the alarms from this site
Site alarm
are visible at the top of the alarm panel.
priority
Possible values: from 0 to 100.
The status of the site. Select one of the following:
• Active: The site's normal status.
• In test(default when new site is created): When selected, makes all
alarms triggered for a site with the In test status marked as being in test.
SITE • Inactive: When selected, removes the site from the Operation interface
STATUS and stops sending alarms to the system. Communication with the site's
physical devices stops.
Switching the site status to Inactive does not impact its configuration.
If you switch back to In test or Active, communication with the site's
physical devices is restored.

The tag for joining many sites under one group. Sites with the same tag are handled together in
Site group the Backup Center.
To create a new site group enter a new tag.

COPYING A SITE
You can copy an already existing site with all its configurations like IPs, floor plans, Operator Guides, and
alarms.
To copy a site, do the following:

CONFIGURATION GUIDE
PAGE 15
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

1. In the Sites dashboard, in the upper right-hand corner of the screen, select the + button (see
Figure 7).
2. From the drop-down, select Copy site.
3. Select from where to copy the site.
4. Enter a new name for the site.

FIGURE 7: THE ADD/COPY BUTTON FOR THE SITE

DELETING A SITE
In the Sites dashboard you can delete existing sites.
To delete a site, do the following:
1. In the Sites dashboard, hover the mouse over the site you want to delete.
2. In the right side of the screen, select X.
3. In the confirmation pop-up window, confirm deletion.

CONFIGURING A SITE
This section describes how to configure sites and devices.

CONTACTS
In Compass, there are two types of contacts:
• Global contacts (see "Global contacts" on page 35).
• Local contacts (see "Local contacts" on page 36).
Contact pages for global contacts and local contacts in Compass are similarly organized but you access
them differently.
► For more information on contacts, see "Contacts" on page 35

CONFIGURATION GUIDE
PAGE 16
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

MAP LOCATION
To show maps in the interface, Compass uses Google Maps. When you open a world map for the first time,
no specific location is shown.
To go to the desired location, do one of the following:
• Enter the name of the location in the search box.
• Manually zoom in to the location you want to go to.
► For more information on configuring the refresh rate for mobile sites, see see "System
properties" on page 57.
To create a new site location, do the following:
1. In the search box, enter the name of the location.
2. Select Edit.
A pin appears on the map.
3. Select Save.
To edit an existing site location, do the following:
1. In the Map Location page, in the upper right-hand corner of the screen, select the Edit
button.
The site icon appears in the center of the window.
2. Adjust the site location by dragging and dropping the icon.
3. Save the adjusted site location.

To easily and accurately edit the site location, first delete the current site location. Now repeat the
steps for creating a new site location.

How to disable operation map view

If you manage a large number of sites on the map, and you want to reduce the number of icons on the
map, it is useful not to select View site on operation map .
If View site on operation map is not selected:
• You can locate the site via its GPS coordinates.
• You cannot access the site live.
• You can still see the alarms in the Alarm Panel.

FLOOR PLANS
A floor plan is a schematic drawing of a site's floor layout. A site can have more than one floor plan.
► For information on how to locate devices on a floor plan, see "Locating devices on a floor
plan" on page 24
To access the site's floor plan list, select the Floor plans tab. The floor plan list shows floor plans ordered
by their date of creation. The first floor plan that you add:
• Appears at the top of the floor plan list.
• Is the default floor plan selected in Operation interface.
• Is displayed as default.
To add a new floor plan to the floor plan list, do the following:

CONFIGURATION GUIDE
PAGE 17
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

1. In the Floor plans page, in the upper right-hand corner of the screen, select the New Floor
plan button.
2. In the New Floor plan pop-up window, enter the name of the floor plan you want to add.
3. To add a floor plan file, select Upload.
We recommend the following:
• The floor plan needs to be a JPG or PNG file.
• The floor plan shouldn't exceed the size of 10000 x 10000 px.
• The floor plan has a resolution of 100 px/5 meters with white margins cropped as much
as possible.

Locations in a floor plan

A floor plan can be divided into locations. A location shows a more detailed plan of a smaller area in the
specific floor plan.
For example, a floor plan for an apartment building can have a location set for the lobby. When you click
the lobby location, a detailed plan for the lobby opens.
To create a new location in a floor plan, do the following:
1. While viewing the appropriate floor plan in the Floor plans page, in the upper right-hand
corner of the screen, select the New Location button.
2. Enter a name for the new location.
3. Drag and drop the location pin to the desired position in the floor plan.
4. To apply the changes, select Save.
In the floor plan list, the new location appears under the floor plan for which it was created.
To add a floor plan to the new location, do the following:
1. From the floor plan list, select the new location.
2. In the right-hand corner of the screen, select the New Floor plan button.
3. In the New Floor plan pop-up window, enter the name of the floor plan you want to add.
4. To add a floor plan file, select Upload.
A location can have one floor plan or more. In the floor plan list, all floor plans assigned to a location
appear under the location.
In the Operation interface, to open a location, do one of the following:
• From the floor plan, select the pin icon representing the location.
• From the floor plan list, select the location.

Calibrating a floor plan

Calibrating a floor plan allows GPS location of alarms within the floor plan. To calibrate a floor plan, you
need to specify three GPS coordinates in the floor plan to geotag it.
To calibrate a floor plan, do the following:
1. From the floor plan list, select the floor plan you want to calibrate.

2. Select the button.

Three pin icons appear.
3. For each of the three pins, do the following:
a. Select the pin, and position the pin on the floor plan.
Each pin should be positioned in a different corner of the floor plan.
b. In the Longitude and Latitude fields, enter the pin's coordinates.

CONFIGURATION GUIDE
PAGE 18
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

4. To apply the changes, select Save.

• Coordinates entered for the western hemisphere have a - sign before the longitude value.
• Coordinates entered for the southern hemisphere have a - sign before the latitude value.

DEVICES
Devices are objects that capture information from their surroundings, and transfer the data to Motorola
Solutions Compass Decision Management System™. Compass makes use of the following device types:
• Physical devices (See "Physical devices" on page 19).
• Logical devices (See "Logical devices" on page 20).
• Global devices (See "Global devices" on page 52).

Terminology

When possible, Compass imports the names of the devices. If Compass is not able to read a device's
name, Compass creates a name following the pattern given below:
• [Physical device name] + [type of logical device].
An example: Axis + Sensor.
To refresh the properties of a logical device, do the following:
1. In the top-right corner of the right-hand-side panel, select the Refresh button.
The Refresh button is available for logical devices of specific physical devices. These
physical devices must have drivers compatible with the refresh function.

Positioning devices on a floor plan

In Compass, you can position devices on a floor plan.

To position a device on a floor plan, do the following:
1. Select the card of the device you want to position.
2. In the upper right-hand corner of the Alarm sensor window, select the edit button.
3. Select Set position on Floor Plan Position area.
4. In the upper left-hand corner of the Floorplan position window, select the floorplan on which
to position the device.
5. In the Floorplan position window, select the device's icon and drag it to the desired position.
6. Select Save.

Physical devices
A physical device represents an actual device connected to Compass, and is associated with that device's
brand name and model. Physical devices are not graphically represented.
Each physical device has a set of logical devices representing the functions of the physical device.

Adding a new physical device

A physical device's parameters depend on the device being added. To get the appropriate brand and
model information, refer to the How To documentation.
To open the physical devices dashboard, do the following:

CONFIGURATION GUIDE
PAGE 19
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

1. In Configuration interface > Sites, select the site for which you want to setup the physical
devices.
2. Open the Devices tab.
3. From the upper left-hand corner of the Devices tab, select List.
The physical devices dashboard consists of two panels:
• The Physical devices panel with a list of all physical devices.
• The physical device's detailed view panel showing the details of the selected physical
device.
To add a new physical device, do the following:
1. From the upper right-hand corner of the Physical devices panel, select +.
2. In the Create physical device pop-up window, enter all the necessary information (see
Figure 8).
Fields marked with a red * sign are mandatory.
3. Select one of the following buttons:
• Save: To save the physical device.
• Cancel: To exit without saving the physical device.

FIGURE 8: THE EDIT PHYSICAL DEVICE POP-UP WINDOW

If the device you want to add is not presented, download and install the specific driver.
Please contact your provider.

Logical devices
Logical devices are abstract representations of the functions offered by a specific device of a specific
product. A logical device is represented by icons in floor plans or device lists. See "Floor plans" on page 17.
Examples of logical devices include cameras of a recorder, or phones.

Automatic creation of logical devices

For some integrations Compass supports the automatic creation of logical devices, for example, supported
Network video recorders (NVR) for cameras, or alarm sensors are automatically created.

CONFIGURATION GUIDE
PAGE 20
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

When a physical device is created, a pop-up window displays asking Connection to the device was
successful. Do you want to automatically create Logical Devices?. Select Yes.

Manual creation of logical devices

When necessary, the operator can manually add logical devices by pressing the New Device button.
Logical devices include the following:
• Access points
• Alarm sensors
• Fire detectors
• Intrusion detectors
• Generic detectors
• Cameras
• I/O devices
• Phone
• Panel acknowledge
• Panel arm
• Panel reset
• Alarm inhibitors
Available options differ depending on the type of logical device to be added. All logical devices can be
positioned on a floor plan. To position a logical device on a floor plan, do as follows:
1. From Compass, select Configuration.
2. Select Global Device and click the logical device's card.
3. Select FLOOR PLAN POSITION.
4. Select Set Floor plan position.

Manually adding a camera

To manually add a camera, do the following:

1. From the upper right-hand corner of the physical device's detailed view panel, select New
Device.
2. In the New Logical Device pop-up window, specify the data given in Table 2.
3. Select one of the following buttons:
• Save: To save the camera.
• Cancel: To exit without saving the camera.

TABLE 2 PARAMETERS FOR A NEW CAMERA

PARAMETER DESCRIPTION

Name The name of the camera that you add.

The type of the added device.

Type
From the drop-down list, select Camera.

Tags Any tags that you want to associate the device with.

The identifier of the hardware.

Hardware Id
The entered information should be the same as in the actual device configuration.

CONFIGURATION GUIDE
PAGE 21
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

PARAMETER DESCRIPTION

The numeric shortcut to the device.

Numeric shortcut
The entered information should be the same as in the actual device configuration.

The stream resolution profile of the device.

Stream profile When the device is created, you can select the stream profile from a drop-down list.
The entered information should be the same as in the actual device configuration.

Select this check box if the added camera is a PTZ camera.

PTZ
The entered information should be the same as in the actual device configuration.

Select this check box if you want access to pre-alarm footage and video search for this
Recording
camera.

REFERENCE
The reference image for the camera.
IMAGE

The graphical representation of the added camera.

ICON
Select an icon according to the camera's floor plan orientation.

For further information on manually adding a camera, refer to the How To documentation for your
camera's brand an model. You can find the documentation in our resources library.

For information on linked cameras, refer to See "Linked cameras" on page 26.

Manually adding an I/O

An I/O, an abbreviation for input/output, is a logical device that enables the information to enter the system
(input) or to exit the system (output). When a user sets a device as input, Compass reads its status with no
interaction. When a user sets a device as output, Compass commands its status and can alter it. An I/O
device communicates, for example, if a door is open or closed.
To manually add an I/O device, do the following:
1. From the upper right-hand corner of the physical device's detailed view panel, select New
Device.
2. In the New Logical Device pop-up window, specify the data given in Table 3.
3. Select one of the following buttons:
• Save: To save the I/O device.
• Cancel: To exit without saving the I/O device.

TABLE 3 PARAMETERS FOR A NEW I/O

PARAMETER DESCRIPTION

Name The name of the device that you add.

The type of the added device.

Type
From the drop-down list, select Input/Output.

CONFIGURATION GUIDE
PAGE 22
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

PARAMETER DESCRIPTION

Tags Any tags that you want to associate the device with.

The identifier of the hardware.

Hardware Id
The entered information should be the same as in the actual device configuration.

The type of the added I/O device.

• Select the Input option if you do not want Compass to
Type interact with the device's status.
• Select the Output option if you want to letCompass alter the
device's status.

The state of the device.

State Select or
The selected option should match the actual device configuration.

The graphical representation of the added camera.

ICON
Select an icon according to the I/O's device function.

FLOOR PLAN POSITION Set the device's position on a floor plan.

Manually adding a phone

To manually add a phone, do the following:

1. From the upper right-hand corner of the physical device's detailed view panel, select New
Device.
2. In the New Logical Device pop-up window, specify the data given in Table 4.
3. Select one of the following buttons:
• Save: To save the I/O device.
• Cancel: To exit without saving the I/O device.

TABLE 4 PARAMETERS FOR A NEW PHONE

PARAMETER DESCRIPTION

Name The name of the phone that you add.

The type of the added device.

Type
From the drop-down list, select Phone.

Tags Any tags that you want to associate the device with.

The identifier of the hardware.

Hardware Id
The entered information should be the same as in the actual device configuration.

Extension The phone extension number.

The extension must be configured in Compass VoIP Gateway to work.

CONFIGURATION GUIDE
PAGE 23
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Manually adding an alarm inhibitor

An alarm inhibitor allows for alarms triggered by other logical devices to be inhibited for a specified period
of time.

Multiple logical devices can be inhibited by one alarm inhibitor.

Automatic device creation is not available for alarm inhibitors.

To create an alarm inhibitor, do as follows:

1. Select the desired physical device, and click New Device.
The Logical Device window opens.
2. Enter a Name for the device.
3. From the Type dropdown, select Alarm inhibitor.
4. Under PROPERTIES, enter a tag to be linked to the inhibitor.
All devices that share the tag associated with the alarm inhibitor and that belong to the
same site will be associated.
5. Enter the timeout to inhibit alarms.
The alarm inhibitor can be in one of the following states:
• Deactivated (green): All associated devices are uninhibited
• Activated (red): All associated devices are inhibited
• Mixed (orange): The associated devices are a combination of inhibited and uninhibited.

When deactivated, or in the mixed state, clicking the alarm inhibitor activates it and inhibits all
associated devices.

When activated, clicking the alarm inhibitor deactivates it and uninhibits the associated devices.

Locating devices on a floor plan

To locate devices on a floor plan, click each device's card and navigate to Set floor plan position.
The Floorplan position window opens, displaying the available floor plans for each site. Click and drag the
device icon to position the device on the floor plan.

Multifunctional icons
A multifunctional icon represents a cluster of logical devices. A multifunctional icon allows access to
functions of numerous physical devices. These functions can be accessed from a drop-down menu.
To create multifunctional icons for a site, do the following:

CONFIGURATION GUIDE
PAGE 24
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

1. In Configuration interface> Sites, select the site for which you want to view the
multifunctional icons.

2. In the Devices column, select or .

3. From the left-hand-side list, select a physical device.
4. Select the Multifunctional icons button.
A list of multifunctional icons for the selected physical device is shown on the right-hand
side of the window.
5. In the upper right-hand corner of the window, select New Cluster.
6. In the pop-up window, do the following:
• Enter the name of the new cluster.
• From the list of logical devices, select the cluster's main function.
• Select the icon representing the cluster.
• Set the cluster's position on the floor plan.
• In a separate pop-up window, select all the logical devices for the cluster, and confirm
with Add.
• Select Save.
When in operation, performing different actions on a multifunctional icon allows access to different
information:
• Selecting the multifunctional icon by single-clicking, accesses the cluster's main
function.
• Selecting the multifunctional icon by double-clicking, opens a drop down menu showing
all devices in the cluster.

A cluster under a single multifunctional icon may contain logical devices from different physical
devices.

Configuration

In Compass, you can configure both the settings for a multifunctional icon's state and main function.
The state of a multifunctional icon can have one of the configurations specified in Table 5.

TABLE 5 AVAILABLE MULTIFUNCTIONAL ICON STATE SETTINGS

CONFIGURATION DESCRIPTION

The state of the multifunctional icon is blue, regardless of the state of specific logical devices
None
in a cluster.

The state of the multifunctional icon is green only if the state of all the logical devices in a
All green cluster is green. The meaning of the green state can differ depending on the devices included
in the cluster.

The state of the multifunctional icon is red only if the state of all the logical devices in a
All red cluster is red. The meaning of the red state can differ depending on the devices included in
the cluster.

The state of the multifunctional icon is the same as the state of a pre-specified logical device
Specific device
included in the cluster.

The main function of a multifunctional icon can have one of the configurations specified in Table 6.

CONFIGURATION GUIDE
PAGE 25
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

TABLE 6 AVAILABLE MULTIFUNCTIONAL ICON MAIN FUNCTION SETTINGS

CONFIGURATION DESCRIPTION

When the user activates the multifunctional icon function, all the logical devices in a cluster
All
perform their respective functions.

When the user activates the multifunctional icon function, none of the logical devices in a
None
cluster perform their respective functions.

When the user activates the multifunctional icon function, a specific logical device in the
cluster performs its respective function.
Device
When selecting this configuration, the user must also specify the logical device that performs
its function on activation.

If you double-click a multifunctional icon when in operation, a list of all logical devices in the
cluster opens (permission is required). If you click a logical device in this list, this logical device
perform its function.

Multifunctional icons configuration

Multifunctional icons are equivalent to a cluster of logical devices. Functions from different physical
devices can be represented under one single icon and accessed via a dropdown menu.
To create multifunctional icons, do as follows:
1. From the Configuration interface, select Sites.
2. Select a site and click the green, or red, icon corresponding to devices.
3. Click the Multifunctional Icons button.
4. Click New Cluster.
A new window opens.
5. Enter the following information:
• Name
• Main function
• icon
• Set position on floor plan
• Add logical devices to the multifunctional icon.
6. Select all applicable logical devices and click Add.
7. Click Save to exit.

Linked cameras
Motorola Solutions Compass Decision Management System™ uses images and videos to document
alarms and alarm handling. When an alarm is triggered by a device that does not capture images and
video, such as a sensor, Compass uses cameras or groups of cameras linked to it to document it. Compass
creates pre- and post-alarm videos for each linked camera and fetches live video from linked cameras
when the pperator begins handling the alarm.
When the linked camera is a PTZ camera, it is possible to link a specific PTZ position to a Logical Device.
This PTZ preset will be called when an alarm or event is triggered by the source device.
To link a camera to a logical device, do as follows:

CONFIGURATION GUIDE
PAGE 26
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

1. From the Configuration interface, select Sites > Your Site > Devices.
2. Select Linked.
3. Select Add, and, in the pop-up window, select the camera(s) you wish to add.
4. Select Save.
5. In the Add Camera window, select Add to close the window and save your selection.

Go to preset on alarm

To associate a PTZ preset to an incoming alarm or event, do as follows:

1. From the Configuration interface, select Sites > Devices > Linked Cameras.
2. Select the sensor on the left panel and add a camera on the right panel.
3. Click Add, and, in the pop-up window, select the camera(s) you wish to add.
4. Define the presets to be associated to the alarm.

Device group
A device group is a group of devices of the same type that are available in a site.
Device groups can be used for the following:
• Configuration of alarm triggers for the whole group of devices.
• Selection of associated devices.
• Devices interaction in Operator guides.
To open the device group dashboard, do the following:
1. In Configuration interface > Sites, select the site for which you want to create a new device
group.
2. Open the Devices tab.
3. From the upper left-hand corner of the Devices tab, select Groups.
The device group dashboard consists of two panels (see Figure 9):
• The Device groups panel with a list of all device groups.
• The device group's detailed view panel showing all devices in the selected device
group.

FIGURE 9: THE DEVICE GROUP DASHBOARD

CONFIGURATION GUIDE
PAGE 27
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

To create a new group, do the following:

1. From the upper right-hand corner of the Device groups panel, select +.
2. In the pop-up window specify the following data:
• The name of the group.
• Any applicable tags.
• The type of the devices in the groups. You can select only one.
3. Select Save.
To add devices to a device group, do the following:
1. From the upper right-hand corner of the device group's detailed view, select Add.
2. From the Add new devices to group pop-up window, select the devices you want to add to
the group.
3. Select Add.
To edit or delete a whole device group, do one of the following:

• In the Device groups panel, select to edit a device group.

• In the Device groups panel, select to delete a device group.

To edit or delete the contents of a device group, do one of the following:
• In the device group's detailed view panel, select a device card to view and edit the
device's settings.
• In the device group's detailed view panel, select the X button on a device card to remove
the device from the group.

Device coverage area setup

A device's coverage area is a visual representation of the area monitored by the device. The coverage
area is available in both the map and the satellite views.
To open the device coverage area dashboard, do the following:
1. In Configuration interface > Sites, select the site for which you want to setup the device
coverage area.
2. Open the Devices tab.
3. From the upper left-hand corner of the Devices tab, select Position.
The device coverage area dashboard consists of two panels (see Figure 10):
• The Device List panel.
• The device's coverage area setup panel showing the coverage area on a floor plan.

CONFIGURATION GUIDE
PAGE 28
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

FIGURE 10: THE DEVICE COVERAGE AREA DASHBOARD

To setup a device's coverage area, do the following:

1. From the Device List panel, select the device for which you want to setup the coverage area.
2. In the device's coverage area setup panel, position the device on the floor plan.
3. Use the tool buttons to the left of the floor plan, to set the device's coverage area.
4. Select one of the following buttons:
• Save: To save the coverage area setup.
• Cancel: To discard the coverage area setup.

If the device is outside of its coverage area Compass shows a pop-up warning message. You can
do one of the following:
• Position the device icon inside the device's coverage area.
• Expand the coverage area so that the device icon is positioned inside the coverage area.

Devices position

Compass allows you to position devices on specific floor plans.

To position a device on a floor plan, do the following:
1. In Configuration interface > Sites, select the site for which you want to position devices.
2. Open the Devices tab.
3. From the upper left-hand corner of the Devices tab, select Position.
4. From the Device List panel, select the device you want to position.
5. Position the device on the floor plan.

If no floor plans are added to the site, Compass shows the following message: There are no
floor plans configured for this site.

CONFIGURATION GUIDE
PAGE 29
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Device tags

A device tag is a word or a phrase that identifies a device. You can use tags globally in the following
cases:
• In device groups: You can group together devices described by the same device tag.
• In Operator Guides: You can use device tags in Guard Tours to remind the operator to
check specific devices.
When a physical device automatically creates devices, each such device gets a tag similar to the device's
name. You can also assign a device tag to a device not connected to Compass , like a manual fire
extinguisher. Device tags can be viewed in the device tags dashboard.
To open the device tags dashboard, do the following:
1. In Configuration interface > Sites, select the site for which you want to view the device tags.
2. Open the Devices tab.
3. From the upper left-hand corner of the Devices tab, select Device Tags.
The device tags dashboard consists of two panels (see Figure 11):
• The Device Tags panel with a list of available device tags.
• The device tag's detailed view panel showing devices described with the selected
device tag.

FIGURE 11: THE DEVICE TAGS DASHBOARD

To create a new device tag, do the following:

1. From the upper right-hand corner of the Device Tags panel, select +.
2. In the New device tag pop-up window, enter the name of the device tag.
3. Select Save.
To add an existing device to a device tag, do the following:
1. From the upper right-hand corner of the device tag's detailed view panel, select Add.
2. Select the devices you want to add to the device tag.
To create a manual device not connected to Compass, do the following:
1. From the upper right-hand corner of the device tag's detailed view panel, select New.
2. Specify the following data:
• The name of the manual device.
• The optional comment for the manual device.
• The initial state of the manual device.
Possible values: OK, NOT_OK, UNKNOWN.

CONFIGURATION GUIDE
PAGE 30
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Manual devices not connected to Compass can be used with Other Device Interaction Task at an
Operator Guide. There, the initial state of manual devices can be changed.

To edit the name of a device tag or delete a device tag, do one of the following:

• In the Device Tags panel, select to edit the name of a device tag.

• In the Device Tags panel, select to delete a device tag.

SCHEDULES

For more information, refer to See "Operator Guide" on page 40.

A schedule is a unit of time that helps define different behaviors for alarms. This allows alarms to be active
or inactive, and to have different priorities, names, or types corresponding to the time and day.
A period is a unit of time in a schedule. Schedules can have multiple periods, each period is assigned and
represented by a letter, for example:
• A: Working days (daytime)
• B: Weekends (nighttime)
• C: Holidays
A site can have more than one schedule, based on the needs of the client. For example, a site has two
remote concierges, each one has a separate schedule.
To manage schedules, do as follows:
1. From the Configuration interface, go to Sites > Your Site > Schedules.
All available schedules are displayed on the left panel.
2. Select the + button to create a new schedule.
The New schedule window opens.
3. Enter a name for the schedule, and select OK.
To edit existing schedules, do as follows:
1. Select the edit icon.
2. Edit the schedule name, and select OK to close
To add a period, do as follows:
1. From the panel to the right, select the + button.
2. To specify the period, select the following:
• The days of the week
• The corresponding hours

CHECKPOINTS
Guard tours consist of one or more checkpoints. These are defined at site- level. To configure a
checkpoint, do as follows:
1. From the Configuration interface, go to Sites > Your Sites > Checkpoints.
2. Click the + button to add a new checkpoint.

CONFIGURATION GUIDE
PAGE 31
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

3. Enter a name for the new checkpoint.

4. Click the checkpoint on the left panel to add cameras and an Operator Guide.
5. Click the right panel, and click Add to add a camera.
When you add more than one camera to a checkpoint, a pop-up window displays all
available cameras a cards. You can select all the required cameras, then click Add.
6. Click Set Operator Guide to select the Operator Guide.

A checkpoint can have multiple associated cameras, and one Operator Guide.

CONFIGURATION GUIDE
PAGE 32
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

6 GUARD TOUR

A guard tour is the remote video verification of one or more sites consisting of a sequence of checkpoints.
Video is requested from each checkpoint's camera(s) and displayed on the Compass interface.
Guard tours can be scheduled or on- demand. On- demand guard tours are initiated manually by the
operator.
For scheduled guard tours, when the guard tour is triggered, a Guard Tour alarm enters the alarm panel.
This alarm is handled in a similar manner to alarms through the Operator Guide.See "Operator Guide" on
page 40.
On-demand guard tours are initiated manually by the operator.

Guard tours without configured checkpoints are not initiated. For more information, refer to the
Motorola Solutions Compass Decision Management System™ Configuration Guide.

GUARD TOUR SCHEDULES

To edit the schedule of a guard tour, do as follows:
1. In the Guard Tour panel, select the guard tour.

2. Select the icon.

3. In the View Guard Tour window, select the desired schedule settings.
4. Select Save.

GUARD TOUR SCHEDULE SETTINGS

The guard tours can be scheduled to enter the system with a specific frequency.
SCHEDULE
SCHEDULE FREQUENCY AND DESCRIPTION
NAME

DAILY Every day.

WEEKDAYS Monday to Friday.
WEEKENDS Saturday and Sunday.
WEEKLY Every week.

Allows the users to select from the following options:

• Monthly
ADVANCED
• Always
• A custom time frame

SPECIFIC
TIME
Always at a specific time.
SEVERAL The defined number of times. The interval between guard tours must be at least one
TIMES PER
DAY OR PER hour.

CONFIGURATION GUIDE
PAGE 33
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

SCHEDULE
SCHEDULE FREQUENCY AND DESCRIPTION
NAME

For example, Daily at 08:00, 3 times, every 2 hours triggers the guard tour at 8:00 AM,
WEEK
at 10:00 AM, and then at 12:00 PM.

A guard tour is triggered at random hours within the defined period, and with a
specific frequency.
For example, Daily, Random, 1 time may trigger the guard tour one day at 3:00 AM,
RANDOM and the following day at 2:00 AM.
Another example schedule Advanced, Weekly, on Mondays, Wednesdays, Fridays,
and Sundays, Random, 2 days may trigger the guard tour on Monday and Friday, and
the following week, on Wednesday and Friday.

CONFIGURATION GUIDE
PAGE 34
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

7 CONTACTS

In Compass, there are two types of contacts:

• Global contacts (see "Global contacts" on page 35).
• Local contacts (see "Local contacts" on page 36).
Contact pages for global contacts and local contacts in Compass are similarly organized but you access
them differently.
► For more information on how to access global contacts, see "Global contacts" on page 35
► For more information on how to access local contacts, see "Local contacts" on page 36
Contacts are displayed in alphabetical order in the Contact groups panel on the left side of a contacts
page (see Figure 12). When you select a contact group from the Contact groups panel, all contacts that
belong to that group are displayed in the right panel.

FIGURE 12: CONTACTS PAGE

GLOBAL CONTACTS
A global contact is a type of contact that you can import simultaneously into several sites. An example of a
global contact that you can use across all sites within the same country is the national police. If you edit a
global contact, the changes replicate in all the sites where this contact is included.

ACCESSING GLOBAL CONTACTS

To access global contacts, do as follows:
1. In the upper-right corner, select User Menu > Configuration.
The Configuration interface page is displayed.

CONFIGURATION GUIDE
PAGE 35
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

2. From the main menu in the center of the screen, select the Global contacts button.
The Global contacts page is displayed.

LOCAL CONTACTS
A local contact is a type of contact that you create only for one site. It can be, for example, a client or the
local police.

At site level, all global contacts have the Global contact phrase visible on their cards.

ACCESSING LOCAL CONTACTS

To access local contacts, do as follows:
1. In the upper-right corner, select User Menu > Configuration.
The Configuration interface page is displayed.
2. From the main menu in the center of the screen, select the Sites button.
The Sites dashboard is displayed.

3. Under the Contacts column of a site that you want to view, select or .
The contacts page for a selected site is displayed.

MANAGING CONTACTS
System configurators can add, create, edit and remove global contacts and local contacts from sites.

ADDING CONTACTS
You can add global contacts by importing them to a specific site. To do so, complete the following steps:
1. On a site's contacts page, in the Contact groups panel on the left, select a contact group to
which you want to add global contacts.
► For more information on how to access a site's contacts page, see "Accessing local
contacts" on page 36
2. In the upper-right corner of the right panel, select Add.
The Add global contacts to group floatable window opens.
3. From the Global contact groups, select a global contact group.
The global contact cards belonging to that group are displayed in the right panel.
4. From the right panel, select global contacts to import into the site.

You can add multiple global contacts at the same time. However, you cannot add groups.

5. Select Add.

CONFIGURATION GUIDE
PAGE 36
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

CREATING NEW CONTACTS

To create a new local contact for a specific site, do as follows:
1. On a site's contacts page, in the upper-right corner of the right panel, select New.
A floatable window opens.
2. Provide with the following information:
• Name.
• Role.
• Identification.
• Licence plate.
• Photo.
• Phone number(s).
• Email(s).
• Validity: Valid since and Valid until.
► For more information about contacts validity, see "Temporary and expired contacts" on
page 38.
• Custom fields
► For more information about customizable fields in contacts, see "Customizable fields in
contacts" on page 38.
• Password: Question and Response.
• Other (text box for additional information).
3. Select Save.

REMOVING CONTACTS
To remove a global contact from a site, do as follows:
1. On a site's contacts page, in the Contact groups panel on the left, select a contact group.
The global contact cards that belong to that group are displayed in the right panel.
2. In the upper-right corner of the selected global contact's card, select x.

Removing a global contact from a site's contact group does not remove the global contact itself.

IMPORTING AND EXPORTING CONTACTS

You can import and export contacts from and to a CSV file with the following text boxes:
• Group.
• Group tags.
• Name.
• Role.
• Identification.
• License plate.
• Path to photos' ZIP archive.
• Password question.
• Password response.
• Other.

CONFIGURATION GUIDE
PAGE 37
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

• Phone 1 label.
• Phone 1 extension.
• Email 1 label.
• Email 1 address.

You cannot create custom text boxes with this feature.

CUSTOMIZABLE FIELDS IN CONTACTS

You can create custom fields for contacts according to client's specifications.

Adding custom fields to a global contact group

To add a custom field to a global contact group, do as follows:
1. Select User Menu > Configuration > Global Contacts.
2. On the Global contacts page, from the Global Contact groups panel, select a group.
The global contact cards that belong to that group are displayed in the right panel.
3. Select the global contact card that you want to edit.
The Edit contact floatable window opens.
4. In the Custom fields section, select +.
5. Type the custom field's name.
6. Select Save.
The custom field is added to all contacts of the group.

Adding custom fields to a local contact group

To add a custom field to a contact group for a specific site, do as follows:
1. On a site's contacts page, from the Contact groups panel, select a group.
► For more information on how to access a site's contacts page, see "Accessing local
contacts" on page 36
The global contact cards that belong to that group are displayed in the right panel.
2. Select a local contact card that you want to edit.

The system configurator cannot edit global contacts when viewing them at site level.

3. see "Adding custom fields to a global contact group" on page 38 and complete the steps 4 -
6.

TEMPORARY AND EXPIRED CONTACTS

Temporary contacts are contacts that system configurators validate for access for a specific time frame.
When the time frame passes, the temporary contact becomes expired. For example, temporary contacts
may be guests who come to a party from 5 p. m. to 10 p. m. and they are granted access to the premises
only within this time frame.

CONFIGURATION GUIDE
PAGE 38
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

When the temporary contact expires, it is not deleted nor removed from its group but it is no longer valid.
As a result, it is blocked from the premises.
To specify the time frame during which a temporary contact is valid, when creating a new contact, in the
Validity section, specify date and time in the Valid since and Valid until text boxes.
► For more information on how to create a new contact, see "Creating new contacts" on
page 37.

In the Operation interface, when viewing a temporary contact within a site, the Only valid from
Date-Time parameter is displayed when the temporary contact is not valid yet, and the Expired
Date-Time parameter is displayed when the temporary contact has expired.

CONFIGURATION GUIDE
PAGE 39
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

8 OPERATOR GUIDE

The Operator Guide is a set of step-by-step instructions intended to assist the operator in the handling of
an alarm. When a device is referenced in the Operator Guide, directly or by tagging, the operator has full
access to the device.
The Operator Guide allows implementation of Standard operating procedures (SOP), and consists of
vertical, sequential tasks within a dynamic workflow that are gradually presented to the operator.
Depending on the response to a task, the next task can change.
An Operator Guide is designed like a flowchart. When designing a flowchart, it is recommended that you
have a clear plan of the intended tasks when coding a new Operator Guide. An example of the Operator
Guide flowchart is given in Figure 13.
► For more information on tasks, refer to the Motorola Solutions Compass Decision Management
System™ User Guide.

Operator Guides are coded in XML.

The Graphical Editor is recommended for designing an Operator Guide. This feature allows you to import
and export XML, and print images of the Operator Guide. When complete, you can export the XML and
paste the content to the Compass Operator Guide window.
1. To export an Operator Guide, do as follows:
2. Select System Configuration.
3. Select Global Operator Guides.
4. Click the + button.
5. From the dropdown menu, select PDF.
All selected Operator Guides are exported in PDF format.

CONFIGURATION GUIDE
PAGE 40
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

FIGURE 13: OPERATOR GUIDE VIEWED AS A FLOWCHART

There are two types of Compass operator guides:

• Global Operator Guide. See "Global Operator Guide" on page 50.
• Local Operator Guide. See "Local Operator Guide" on page 50.

PROGRAMMING AN OPERATOR GUIDE

After an Operator Guide flowchart is designed, it must be programmed in an editable XML code on the
Compass interface. An example of the XML code is given in Table 7.
The following tasks can be written into the Operator Guide:
• Perform
• Confirmation
• Options
• Form
• Call contact
• Email contact
• Device interaction
• Alarm trigger interaction
• Grant access

CONFIGURATION GUIDE
PAGE 41
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

• Search access control

• Search site contact
• Clear anti-passback
• Manage accesses
• Inhibit alarm sources
• Auto specific device interaction
• Escalate
• Auto close
• Clear anti-passbck for all
• Other device interaction.

TABLE 7 GRAPHICAL EDITOR AND XML VIEW

GRAPHICAL EDITOR VIEW XML

<script entryPoint=1>

<PerformTask id=1 nextTask=2

keyPoint=false>
<text>Check the video</text>
</PerformTask>

<ConfirmationTask.branch id=2
keyPoint=true>
<text>Is there any unusual
activity?</text>
<onYes nextTask=” 3/>
<onNo nextTask=” 4/>
</ConfirmationTask.branch

<CallTask id=”3" nextTask=“"

keyPoint="false">
<text>Call the police</text>
<groupId>4</groupId>
</CallTask>
<PerformTask id="4" nextTask=""
keyPoint=false>
<text>Check other
cameras</text>
</PerformTask>

</script>

KEY POINTS
A key point is a specific task or block in the Operator Guide that is selected when creating the Operator
Guide for an alarm to appear in the Summary column of a report.
Any task can be set as a key point by using the syntax Keypoint = True.

CONFIGURATION GUIDE
PAGE 42
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

LINKING TASKS WITH DEVICES OR CONTACTS

Some tasks, for example, call contact or device interaction, include interactions with Compass system
devices. Identification of a group of contacts or devices is done through tags, group ID numbers, or device
ID numbers.
When designing a Local Operator Guide, a search box is shown above tasks. See "Local Operator Guide"
on page 50. The search box allows devices, groups, and contacts to be searched for based on type, name,
and ID. When the operator begins typing, suggestions are shown in a dropdown menu. The operator must
then select the correct item and use its ID to complete the XML code in the Operator Guide.
Contacts, in the context of an Operator Guide, are groups of contacts. Devices can be individual, or groups
of, devices.
When completing the XML code, a search box on the left side of the screen, allows the operator to search
system IDs. These can then be copied and pasted into the XML.

PERFORM TASKS
Perform tasks request the execution of a simple task. Use the following syntax:
<PerformTask id="[task_id]" nextTask="[next_id]” keyPoint="false”>
<text>[task_text]</text>
</PerformTask>

CONFIRMATION TASKS
Confirmation tasks request the operator to provide a yes or no reply to a question. Confirmation tasks can
be sequential, where Yes and No are followed by the same task, or connective, where Yes is followed by
one task and No by another.
Use the following syntax:
<ConfirmationTask.branch id="[task_id]" keyPoint="false">
<text> [task_text] </text>
<onYes nextTask="[next_id]"/>
<onNo nextTask="[next_id]"/>
</ConfirmationTask.branch>

OPTIONS TASKS
Options tasks request a single reply from the operator to a multiple choice question. Options tasks can be
sequential or connective.
Use the following syntax:
<OptionsTask.branch id="[task_id]" keyPoint="false">
<text> [task_text] </text>
<option nextTask="[next_id]">
<text> [task_text] </text>
</option>
<option nextTask="[next_id]">
<text> [task_text] </text>
</option>
</OptionsTask.branch>

The following IDs are used:

• [task_id] The task identification number.
• [next_id] The identification number of the next task.

CONFIGURATION GUIDE
PAGE 43
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

• [task_text] The text the operator sees when following the Operator Guide.

FORM TASKS
Form tasks present a form that the operator must complete. The number of fields is customizable and
required replies can be implemented.
Use the following syntax:
<FormTask id="[task_id]" nextTask="[next_id]" keyPoint="false">
<text>[task_text] </text>
<TextField>
<question> [task_text] </question>
<mandatory>false</mandatory>
</TextField>
<TextField>
<question> [task_text] </question>
<mandatory>false</mandatory>
</TextField>
</FormTask>

Mandatory = true indicates a required field.

Mandatory = false indicates an optional field.

CALL CONTACT TASKS

Call contact tasks make it mandatory for the operator to make a phone call to contacts identified by the
group ID. The number of available contacts is dependent on the number of contacts that are included in
the group.
Contacts can be managed globally or locally.
To manage global contacts, do as follows:
1. Select System Configuration.
2. Select Global Contacts.
To manage local contacts, do as follows:
1. Select System Configuration.
2. Select Sites.
3. Select Your Site.
4. Select Contacts.
Call contact tasks allow the operator to repeat a call several times, if necessary.
Use the following syntax:
<CallTask id="[task_id]" nextTask="[next_id]" keyPoint="false">
<text> [task_text] </text>
<groupId>[group_id]</groupId>
</CallTask>

CONFIGURATION GUIDE
PAGE 44
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

EMAIL CONTACT TASKS

Email contact tasks are similar to call contact tasks, in which an operator sends an email to a group of one
or more contacts, identified by the group ID. The number of available contacts is dependent on the number
of contacts that are included in the group.
Contacts can be managed globally or locally.
To manage global contacts, do as follows:
1. Select System Configuration.
2. Select Global Contacts.
To manage local contacts, do as follows:
1. Select System Configuration.
2. Select Sites.
3. Select Your Site.
4. Select Contacts.
Use the following syntax:
<SendMailTask id="[task_id]" nextTask="[next_id]" keyPoint="false">
<text> [task_text] </text>
<groupId>[group_id]</groupId>
</SendMailTask>

DEVICE INTERACTION TASKS

Device interaction tasks allow the operator to interact with a device, or group of devices. The following
devices can be configured:
• Cameras.
• Input/output (I/O).
• Access points.
• Detectors.
• Panels.
• Alarm inhibitors.
Device interaction tasks contain the following tasks:
• Device groups.
• Device tags.
Use the following syntax:
<SpecificDeviceInteractionTask id="[task_id]" nextTask="[next_id]"
keyPoint="false">
<text> [task_text] </text>
<SingleDeviceReference>[device id]</SingleDeviceReference>
</SpecificDeviceInteractionTask>

Device groups
For device groups, use the following syntax:
<SpecificDeviceInteractionTask id="task_id]" nextTask="[next_id]"
keyPoint="false">
<text> [task_text] </text>
<GroupDeviceReference>[device ID]</GroupDeviceRerence>
</SpecificDeviceInteractionTask>

CONFIGURATION GUIDE
PAGE 45
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Device tags
For device groups, use the following syntax:
<SpecificDeviceInteractionTask id="task_id]" nextTask="[next_id]"
keyPoint="false">
<text> [task_text] </text>
<TagDeviceReference>[device tag]</TagDeviceRerence>
</SpecificDeviceInteractionTask>

ALARM TRIGGER TASKS

Alarm trigger tasks allow the operator to interact with the trigger device. The following devices can be
configured:
• Cameras.
• I/O.
• Intercoms.
• Access points.
• Detectors.
Use the following syntax:
<AlarmTriggerDeviceInteractionTask id="[task_id]" nextTask="[next_id]"
keyPoint="false">
<text> [task_text] </text>
</AlarmTriggerDeviceInteractionTask>

SEARCH ACCESS CONTROL TASKS

Search access control tasks allow the operator to perform a direct search of the Access Control
Database.

Search access control tasks are only available if an access control system is configured.

Use the following syntax:

<SearchACUserTask id="[task_id]" nextTask="[next_id]" keyPoint="false">
<text> [task_text] </text>
<accessPointId>[access_point_id]</accessPointId>
</SearchACUserTask>

GRANT ACCESS TASKS

Search access control tasks allow the operator to interact with the access control system during the
opening and closing of doors.

Grant access tasks are only available if an access control system is configured.

Use the following syntax:

<GrantAccessTask id="[task_id]" nextTask="[next_id]" keyPoint="false">
<text> [task_text] </text>

CONFIGURATION GUIDE
PAGE 46
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

<accessPointId>[access_point_id]</accessPointId>
</GrantAccessTask>

SEARCH SITE CONTACT TASKS

Search site contact tasks allow the operator to search a contact within a site. Matches between a search
term and the search results are made when the first characters, or digits, of each information block are
found in the database. An example of search site contact tasks is given in Table 8.

TABLE 8 SEARCH SITE CONTACT EXAMPLE

CONTACT DETAILS SEARCH TERM SEARCH RESULTS

Registration plates containing SMR, one of which is

54
SMR 5455
Registration plate SMR 5455
55 No results *

MR No results *

2 ID numbers beginning with 2, one of which is John Smith

Contact John Smith with ID
3 No results *
276.328.180-81
oh No results *

* The specified contact details are not displayed

A forename and surname counts as two groups of characters.

Vehicle registration plates can consist of several groups of characters or digits, depending on the
plate model for the specific country.

Use the following syntax:

<SearchSiteContactTask id="[task_id]" nextTask="[next_id]" keyPoint="false">
<text> [task_text] </text>
</SearchSiteContactTask>

CLEAR ANTI-PASSBACK TASKS

Clear anti-passback tasks allow the operator to clear the last referred identity from an anti-passback
situation and send the appropriate command to the access control system (s) with anti- passback
functionality.
An identity is reference by an alarm issued by an access control subsystem, for example, an anti-passback
alarm, or when an operator selects an identity during a search access control task.
Use the following syntax:
<ClearAntiPassbackTask id="[task_id]" " nextTask="[next_id]" "
keyPoint="false">
<text>[task_text]</text>
<accessPointId>[access_point_id]</accessPointId>
</ClearAntiPassbackTask>

CONFIGURATION GUIDE
PAGE 47
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

MANAGE ACCESSES TASKS

Access control management, in the context of Compass, is the process of associating identities to, or
disassociating identity from, zones, for example, to permit access to specific zones to specific people.
Identities are not to be confused with users, people with a username and password to access Compass, or
contacts, people, singular or collective, who are of interest for one or more sites, for example, police or
administration.

Identities ad zones are fed to Compass by the subsystem.

The manage accesses task displays optional text, for example, Add Zone. To manage identities, do as
follows:
1. Select Edit Accesses.
A dialog opens showing zone on the left and the associated identities on the right panel.
2. To see all identities with access to a zone, select the zone on the left panel.
All identities with access to the zone are displayed.
3. To add a new identity, select the Zone and select the + button on the upper-right of the
panel.
A dialog opens displaying existing groups of identities, for example, Maintenance and
Operators.
a. To add a new identity, select all identities that apply and click Add.
b. To remove an identity from a zone, select the Zone on the left panel and click x on the
upper-right of the panel.
A warning dialog displays requesting confirmation to remove the identity from the zone.
c. Click Revoke access to confirm the action.
4. Click OK to close the dialog.
5. Click to mark the task as complete.
Use the following syntax:
<ManageAccessesTask id="[task_id]" nextTask="[next_id]" keyPoint="false">
<text> [task_text] </text>
</ManageAccessesTask>

INHIBIT ALARM SOURCES TASKS

Inhibit alarm sources tasks allow the operator to inhibit the source of the alarm being handled for a
defined period of time, between 1 minute and 60 minutes. This task is recommended when a known
technical issue that is in resolution continuously triggers an alarm in Compass.

This action only works on alarms where the source is a device.

Use the following syntax:

<InhibitAlarmSourceTask id="[task_id]" nextTask="[next_id]" keyPoint="false">
<text> [task_text] </text>
</InhibitAlarmSourceTask>

CONFIGURATION GUIDE
PAGE 48
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

AUTO SPECIFIC DEVICE INTERACTION TASKS

Use the following syntax:
<AutoSpecificDeviceInteractionTask id="[task_id]" nextTask="[next_id]"
keyPoint="false">
<text> [task text] </text>
<SingleDeviceReference> [device id] </SingleDeviceReference>
</AutoSpecificDeviceInteractionTask>

ESCALATE TASKS
Escalate tasks allow the operator to escalate the alarm type, following the new Operator Guide.

This is a final task and cannot be followed by another task.

Use the following syntax:

<EscalateTask id="[task_id]" keyPoint="false">
<text> [task text] </text>
</EscalateTask>

AUTO CLOSE TASKS

Auto close tasks clear alarms without operator interaction.

This is a final task and cannot be followed by another task.

Use the following syntax:

<AutoCloseTask id="[task_id]">
<text> [task text] </text>
</AutoCloseTask>

CLEAR ANTI-PASSBACK FOR ALL TASKS

Use the following syntax:
<ClearAntiPassbackForAllTask id="[task_id]" nextTask="[next_id]"
keyPoint="false">
<text> [task text] </text>
<accessPointId>[ access point id] </accessPointId>
</ClearAntiPassbackForAllTask>

OTHER DEVICE INTERACTION TASKS

Other device interaction tasks allow the operator to toggle the state of a device that cannot connect
directly to Compass, for example, a manual fire extinguisher.
Use the following syntax:
<OtherDeviceInteractionTask id="[task_id]" nextTask="[next_id]"
keyPoint="false">
<text> [task text] </text>

CONFIGURATION GUIDE
PAGE 49
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

<TagDeviceReference> [device tag reference] </TagDeviceReference>

</OtherDeviceInteractionTask>

A key point is a specific task or block in the Operator Guide that is selected when creating the Operator
Guide for an alarm to appear in the Summary column of a report.
Any task can be set as a key point by using the syntax Keypoint = True.

LOCAL OPERATOR GUIDE

A Local Operator Guide is created for a single site only and is managed at site-level.
To manage a Local Operator Guide, do as follows:
1. From Compass, select System Configuration.
2. Select Sites.
3. Select Your Site.
4. Select Operator Guides.

Local Operator Guide tasks can specify Device IDs, Contact Group IDs and tags.

GLOBAL OPERATOR GUIDE

Global Operator Guides are available across multiple sites at the same time, and define a sequence of
tasks. The concept of the Global Operator Guide is to maximize ease of use and Compass operability.
To manage a Global Operator Guide, do as follows:
1. From Compass, select System Configuration.
2. Select Global Operator Guides.
When a Global Operator Guide is edited, the changes are visible across all sites where it is
in use.

Device IDs and Contact Group IDs are not specified in Global Operator Guides. Tags are utilized.

Global Operator Guides are created outside of a specific site. To access and import a Global Operato
Guide, choose one of the following options:
• Create a new Operator Guide.
• Import at alarm level.
To create a new Global Operator Guide, do as follows:
1. From Compass, select System Configuration.
2. Select Sites.
3. Select Your Site.
4. Select Operator Guide.
5. Select New From Global Operator Guide to create a local copy from a Global Operator
Guide.
The local copy of the Global Operator Guide acts as a template.

CONFIGURATION GUIDE
PAGE 50
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Operator Guides created using this method are no longer linked to the original Global Operator
Guide. If the Global Operator Guide is edited at a later time, these edits are not reflected in the New
From Global Operator Guide.

To import a Global Operator Guide at alarm level, do as follows:

1. From Compass, select System Configuration.
2. Select Sites.
3. Select Your Site.
4. Select Alarms > Your Selected Alarm.
This method keeps the link to the Global Operator Guide.

CONFIGURATION GUIDE
PAGE 51
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

9 GLOBAL DEVICES

Global devices are used in more than one site, and manage alarms from several sites. To use a device with
several sites in Compass, you only need to configure the connectivity data of this device once. An example
of a global device is a receiver of alarms from several sites.
In the Compass hierarchy, global devices are on the level above sites.

VIEWING GLOBAL DEVICES

To view global devices, do as follows:
1. Go to Configuration interface > Global Devices.
Global devices are displayed in the left-hand side panel.

The logical and physical devices related to the global devices are displayed on the right-hand side
panel in the form of cards, with a clear mention to which site they belong.

► For more information on logical and physical devices, refer to the Motorola Solutions Compass
Decision Management System™ User Guide.

ADDING GLOBAL DEVICES

To add a new global device, do as follows:
1. In the Global Devices interface, in the left-hand side panel, select +.
2. In the pop-up window, enter the following device information:
• Name
• Brand
• Model
3. Enter the connection data of the device.
4. Select Save.

MANAGING GLOBAL DEVICES

When you associate a device to an Compass site, you automatically create a new physical device in that
site.
To associate a device to a site, do as follows:
1. In the Global Devices interface, in the right-hand side panel, select New.
2. In the pop-up window, select the site.
3. Enter the connection data of the device.
4. Select Save.

CONFIGURATION GUIDE
PAGE 52
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

If the connection data is incorrect or the device is offline, a warning message appears, and you
need to create all logical devices manually.

MANAGING PHYSICAL AND LOGICAL DEVICES CONNECTED TO A GLOBAL

DEVICE
If you select a global device, in the right-hand panel you will see the physical devices connected to that
global device.
To see the details of a physical device, do as follows:
1. In the right-hand panel, select the card of a physical device you want to view.
2. In the pop-up window, you can check the name of the site where the logical devices
belonging to this physical service are used.
3. If you want to view all logical devices organized by type, select Logical Devices.
4. If you want to view all logical devices organized by location, select Multifunctional Icons.
► For more information on multifunctional icons, see "Multifunctional icons" on page 53
To add a new logical device, do as follows:
1. In the Logical Devices screen, select New Device.
2. In the pop-up window, enter the following data:
• Name
• Type
• Tags
• Properties
• Hardware ID
• Device icon
3. Below the device data, in the site floor plan, place the device icon.
4. Save your changes.
To add a multifunctional icon, do as follows:
1. In the Multifunctional Icons screen, select New Cluster.
A new multifunctional icon is added.
2. Adjust the following settings:
• Enter the name of the cluster.
• From the functions provided by the logical devices in the cluster, select the main
function.
• Set the floor plan position.
3. To add more logical devices to this cluster, select +.
4. Select OK.

MULTIFUNCTIONAL ICONS
A multifunctional icon represents several related logical devices on the site. These logical devices are not
required to belong to the same physical device.
The same logical device can be related to more multifunctional icons.

CONFIGURATION GUIDE
PAGE 53
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Operators can use the multifunctional icons to:

• Access the cluster's main function.
To do so, click a multifunctional icon once.
• Display a drop-down menu from which each logical device can be accessed.
To do so, double-click a multifunctional icon.
When an alarm is triggered by a logical device that belongs to more multifunctional icons, the alarm is
displayed in the following way:
• If the logical device is mapped on a floor plan, the alarm displays on the floor plan, on the
device icon.
• If the logical device is not mapped on a floor plan, the alarm displays on the first mapped
multifunctional icon the device belongs to.
Multifunctional icons are displayed in the alphabetical order.
► For more information on configuring multifunctional icons, see see "Multifunctional icons
configuration" on page 26.

CONFIGURATION GUIDE
PAGE 54
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

10 WORKSTATIONS

The Workstations section is where system configurators can find all workstations in the system.
Workstations are represented by cards with operators' names and phone extension numbers on the
Workstations panel.

ACCESSING WORKSTATIONS
To access Workstations, do as follows:
1. In the upper-right corner, select User Menu > Configuration.
The Configuration interface page is displayed.
2. From the bottom menu at the bottom of the screen, select Workstations.
The Workstations page is displayed.

ADDING NEW WORKSTATIONS

To add a new workstation:
1. In the upper-right corner of the Workstations panel, select New.
The Create Workstation pop-up window opens.
2. In the Name text box, enter an operator's name.
3. In the External extension text box, enter a phone extension number.
4. In the Spot monitor section, select the Set spot monitor gray area with dashed border.
The Select spot monitor pop-up window opens.
► For more information on spot monitors, see See "Video wall monitors" on page 74.
5. Select the card with the monitor that you want to assign to this workstation.
The Select spot monitor pop-up window closes automatically and the card with the selected
monitor replaces the grey area in the Spot monitor section.
6. Select Save.

WORKSTATION SEARCH
To search for a workstation:
• In the upper-left corner of the Workstations panel, in the search box, enter your searching
criteria, and press Enter.

EDITING WORKSTATIONS
To edit a workstation:
1. On the Workstations panel, select the workstation card that you want to edit.
The Edit Workstation pop-up window opens.
2. Edit the Name and the External extension text boxes.
3. In the Spot monitor section, select the Set spot monitor gray area with dashed border.
The Select spot monitor pop-up window opens.

CONFIGURATION GUIDE
PAGE 55
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

► For more information on spot monitors, see See "Video wall monitors" on page 74.
4. Select the card with the monitor that you want to assign to this workstation.
The Select spot monitor pop-up window closes automatically and the card with the selected
monitor replaces the grey area in the Spot monitor section.
5. Select Save.

DELETING WORKSTATIONS
To delete a workstation:
1. On the Workstations panel, in the upper-right corner of the workstation card that you want
to delete, select x.
2. In the confirmation pop-up window, confirm deletion.

CONFIGURATION GUIDE
PAGE 56
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

11 SYSTEM PROPERTIES

In the System properties menu, the system configurator can set the general parameters of Compass.

In the System properties menu, you only need to set the parameters once.

To get to the System properties menu:

• From the bottom menu of the Configuration interface, select System properties.
In System properties, you can set the parameters for the following areas:
• See "Authentication" on page 58.
• See "Branding" on page 59.
• See "Contacts" on page 59.
• See "E-Mail" on page 59.
• See "Geographic map and plans" on page 60.
• See "Maintenance" on page 60.
• See "Mobile devices and sites" on page 62.
• See "Alarms" on page 62.
• See "Video" on page 64.
• See "Compass VoIP" on page 65.
You can select each area from the list on the left-hand side of the screen. The detailed settings page for
each area is displayed on the right (see Figure 14).

FIGURE 14: THE SYSTEM PROPERTIES MENU

Some parameters have default values.

CONFIGURATION GUIDE
PAGE 57
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

AUTHENTICATION
In the Authentication page, you can set one of the following four authentication methods:
• Local: This is the default authentication method.
The system validates user credentials locally, and checks if the entered password
matches the password set by Compass. No additional configuration is required.
• Microsoft AD: This authentication method validates credentials against a specific
implementation of Microsoft LDAP (Active Directory).
To use this method you must set the parameters given in Table 9.
To use this authentication method, users must be created in Compass but their
passwords are managed from Microsoft AD. The Compass username must match the
account name set in the User logon name AD User property (prefix of the
UserPrincipalName attribute of the LDAP user object, example: agora_User_
[email protected]).
• Generic LDAP: This authentication method validates credentials against a LDAP server.
To use this method you must set the parameters given in Table 10.
To use this authentication method, users must be created in Compass but their
passwords are managed from LDAP. The Compass username must match the uid or cn
attributes of the corresponding LDAP user object.
• OpenID Connect: This authentication method validates credentials through an OAuth 2.0
server.
To use this method you must set the parameters given in Table 11.
To use this authentication method, users must be created in Compass but their
passwords are managed from the authorization server.
If you want to change to authorization mode to Local select the Use Local Authentication
link.
The configuration panels for the authentication methods also feature a Test button. You can use the Test
button to check your user credentials against the configured authentication method. A test user should
already be configured in Compass.

In the Microsoft AD and Generic LDAP authentcation methods, if Compass fails to connect to the
authentication server, the user credentials are validated against the password used in the last
successful log in.

TABLE 9 MICROSOFT AD AUTHENTICATION PARAMETERS

PARAMETER DESCRIPTION

Server host The hostname or IP address of the AD server.

The LDAP server port. By default, non-SSL connections use port 389, and SSL connections use
Server port
port 636.
Use SSL The setting for using SSL when connecting to the LDAP.

Users The domain of the Compass users in Microsoft AD. This value is used in the bind user principal
domain call in form of agora_User@Users_domain.

CONFIGURATION GUIDE
PAGE 58
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

TABLE 10 GENERIC LDAP AUTHENTICATION PARAMETERS

PARAMETER DESCRIPTION

Server host The hostname or IP address of the AD server.

The LDAP server port. By default, non-SSL connections use port 389, and SSL
Server port
connections use port 636.
Use SSL The setting for using SSL when connecting to the LDAP.

Search Users The distinguished name (DN) of the LDAP user used when searching the LDAP tree.

Search User's
The password of the LDAP user used when searching the LDAP tree.
password

Search base The distinguished name (DN) of the LDAP base path used when searching the LDAP tree.

TABLE 11 OPENID CONNECT AUTHENTICATION PARAMETERS

PARAMETER DESCRIPTION

Authorization server url The hostname or IP address of theOpenID provider.

Token server url The hostname or the IP address of the token endpoint.

Client ID The public identifier of the Compass server in the authorization server.

The hashed password of the Compass server in the authorization

Client Secret
server.

Redirect url The URL address to which a user is redirected when they log in.

Id token claim matching the user's

The token issued when a user is authorized.
name

User session validation period(s) The time that must pass before another authorization is possible.

Log out url The URL address to which a user is redirected when they log out.

BRANDING
In the Branding page, you can add a logo to a site. The logo appears in the header of client reports.
The file format for the image must be either JPG or PNG.

CONTACTS
In the Contacts page, you can select if you want to show the expired contacts.

E-MAIL
In the E-Mail page, you can configure the SMTP server and the user values to be able to send reports,
credentials and e-mails from Compass. You can set the authentication and encryption methods for your
reports, and set the user, e-mail address, and e-mail server from which the reports are sent.
The E-Mail parameters that you can configure are given in Table 12.

CONFIGURATION GUIDE
PAGE 59
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

TABLE 12 E-MAIL CONFIGURATION PARAMETERS

PARAMETER DESCRIPTION

SMTP Authentication When selected, activates the SMTP authentication.

SMTP TLS encryption When selected, activates the SMTP TLS encryption.

SMTP SSL encryption When selected, activates the SMTP SSL encryption.

SMTP Server Host The SMTP server host(example: smtp.yourhost.com).

SMTP Server Port The SMTP server port (example: 587).

The address for the Compass e-mail account (example: no-

Compass e-mail address
[email protected]).
Compass e-mail
The password for the Compass e-mail account.
password

GEOGRAPHIC MAP AND PLANS

In the Geographic map and plans page, you can configure the parameters for all geographic maps and site
plans in Compass.
The Geographic map and plans parameters that you can configure are given in Table 13.

TABLE 13 GEOGRAPHIC MAPS AND PLANS CONFIGURATION PARAMETERS

PARAMETER DESCRIPTION

Search for addresses When selected, activates the Search for addresses feature.

The size of icons visible on floor plans.

Possible settings: Normal or Small.
Plan icon size
If on a floor plan there are several devices positioned close to each other,
consider changing the setting to Small.

Show influence areas When selected, activates the Show influence areas feature.

The source of the maps shown in Compass.

Geographic map source Possible settings: Google maps or Built-in maps (if access to internet is not
possible or not wanted).

The maximum zoom level for the maps used in Compass.

Geographic map maximum
The default value is 22.
zoom level
If the built-in maps are of a lower resolution, reduce the zoom level.

The Geographic map and plans settings can only be configured by users with System Configurator
permission. Other users can only view the settings.

MAINTENANCE
In the Maintenance page, you can configure several technical parameters.
The parameters are given in Table 14.

CONFIGURATION GUIDE
PAGE 60
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

TABLE 14 MAINTENANCE CONFIGURATION PARAMETERS

PARAMETER DESCRIPTION

Show unhandled When selected, enables showing all errors that are not being handled.
error pop-ups Otherwise, users see only contextualized error messages.

Compass server
The hostname or IP address of the Compass server.
private host

Compass server
The Compass server port.
private port

Compass server
The hostname or IP address of the Compass server. Used by some drivers and VoIP.
public host

Compass server
The Compass server port. Used by some drivers.
public port

The global timeout value for the status test of devices. Used to constantly check the
Status test timeout
status of devices if no site-by-site is provided.
(ms)
The values for this parameter are given in milliseconds.

Private Data Path The path where files like reports and spreadsheets are saved.

The setting for monitoring free disk space to save the files.
If the free disk space on the drive with the Data folder is smaller than the value set in this
Free disk space
parameter, Compass progressively deletes the oldest media content until free disk space
safety window (MB)
equals or exceeds this setting.
The values for this parameter are given in megabytes.

The language of the generated reports.

System Language To set a language, select it from the drop-down menu. The selected language may by
different than the browser language.

Business The storage length of Business Intelligence reports in Compass. Reports exceeding the
Intelligence Reports value set in this parameter are deleted during a daily routine check done at 1:30 AM.
persistency (days) The values for this parameter are given in days.

The tags of devices that represent the site state on the site state panel. Multiple tags
Site's Status device must be separated by a comma.
tags If a site has devices with more than one of the tags, several site states are shown.
Example values: Fire, PanelFire.

Operate always on When selected, always shows the geographic map instead of the site floor plan. This
multi-site mode setting only affects users with permission for only one site.

Show all site's floor

When not selected, allows users to only see the floor plans of the selected site.
plans

Graphical Editor
The URL address of the graphical editor for the Operator Guide.
path

The Kibana port.

Kibana port
Change the port number if the default port (5601) is blocked.

CONFIGURATION GUIDE
PAGE 61
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

The Maintenance settings can only be configured by users with System Configurator permission.
Other users can only view the settings.

MOBILE DEVICES AND SITES

In the Mobile devices and sites page, you can set the refresh frequency of the GPS coordinates for mobile
sites shown on the map. You can also set limits to refresh times and the maximum speed you want to
trace.
The Mobile devices and sites parameters that you can configure are given in Table 15.

TABLE 15 MOBILE DEVICES AND SITES CONFIGURATION PARAMETERS

PARAMETER DESCRIPTION

Mobile Logical Devices slow update rate The slow update rate setting for the mobile device or site.
(milliseconds) An example value: 300000.
The normal update rate setting for the mobile device or
Mobile Logical Devices normal update rate
site.
(milliseconds)
An example value: 10000.
Mobile Logical Devices fast update rate The fast update rate setting for the mobile device or site.
(milliseconds) An example value: 1000.
The minimum update time between two refreshes of the
Minimum map position update time (seconds) same icon.
An example value: 1.
The maximum update time between two refreshes of the
Maximum map position update time (seconds) same icon.
An example value: 60.
The mobile device's or site's maximum speed traced by
Maximum traceable map position speed (km/h) Compass.
The higher the speed the more resources are used.

ALARMS
In the Alarms page, you can set several parameters.
The parameters are given in Table 16.

TABLE 16 ALARMS CONFIGURATION PARAMETERS

PARAMETER DESCRIPTION

Alarm The setting for alarm clustering.

Clustering Possible settings: Inactive, By Site, By Device.

When selected, activates the following default alarm settings for newly created sites: Alarm
All alarms Type, blue priority, without Operator Guide. These settings can be edited later.
active by
Activate this parameter in the proof-of-concept phase of the setup to see all the alarms
default for
generated by each site.
new sites
Deactivate this parameter when in operation to limit unnecessary alarm generation.

CONFIGURATION GUIDE
PAGE 62
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

PARAMETER DESCRIPTION

If new alarms are added when Compass is updated, these alarms are not
automatically activated in previously created sites.

The amount of time the operator has to handle an alarm.

The timer starts when the operator starts handling the alarm and finishes when the operator
Alarm clears the alarm. When the specified amount of time is met the operator sees a pop-up window.
timeout In the pop-up window the operator can decide to continue or discontinue handling the alarm.
(minutes) The pop-up window is time limited and if the operator does not make a decision, the alarm is
moved to the Alarm Panel.
Suggested value: 15.
Show other
sites in own When selected, allows the operator to view nearby sites when handling an alarm.
site's For example, an operator can check if there are any mobile sites (vehicles) near the site with a
geographic currently handled alarm.
map

Number of
The number of days that alarms are shown in the event list.
days to show
in event list Suggested value: 30.

When selected, allows snapshots to be taken when an alarm is triggered.

Snapshot on
If the device triggering the alarm is not a camera, that device must be associated to a camera
alarm
device.

Open pre-
When selected, allows pre-alarm videos to be automatically retrieved and opened by Compass.
alarm

Max alarm
monitor The maximum update rate for alarm monitoring.
update rate Suggested value: 1000.
(ms)

When selected, allows one operator to handle all alarms in an alarm cluster. If an operator
Lock clusters starts handling one of the alarms in an alarm cluster while this parameter is selected, that
for the User operator is assigned to all other alarms in the same alarm cluster.
When not selected, allows different operators to handle different alarms in an alarm cluster.

Full access
When selected, allows the operator handling the alarm full access to all the site's devices.
to all the
When not selected, allows the operator handling the alarm access to devices defined in the
site's
operator's user group, and devices directly associated with the alarm.
devices

Number of
The number of days that records are shown in the history tab.
days to show
in History If you set the value to 0, no records are shown in the history tab.

Show
Additional When selected, allows to see additional information that drivers send to Compass. Most of the
info on Alarm drivers do not send any additional information.
Widget

CONFIGURATION GUIDE
PAGE 63
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

If you have several alarms in the Alarm Panel (for example, test alarms triggered when a new site was set
up), you can clear all of them at once.
To clear all alarms in the Alarm Panel, do as follows:
1. In the Alarms page, below the list of parameters, select Clear All Alarms.
2. In the pop-up window, add a comment and confirm you want to clear all alarms.

VIDEO
In the Video page, you can set several parameters.
The parameters are given in Table 17.

TABLE 17 VIDEO CONFIGURATION PARAMETERS

PARAMETER DESCRIPTION

The first port assigned to one of the Web Streamer instances. Additional
Web Streamers start port instances use consecutive ports.
Default value: 9000.
Number of Web Streamer The total number of Web Streamer instances.
instances Default value: 1.

The Web Streamers start port and Number of Web Streamer instances parameters together define
the port range used by the Web Streamers.

The Video page also shows cards of the existing video quality profiles. A video quality profile manages
video quality between the server and the client. You can view each profile card, and with appropriate
permission, edit the settings in the card.
There are two default video quality profiles:
• Low resolution profile: Recommended when connecting to the server through a 3G
network.
• High resolution profile: Recommended when connecting to the server through a high
speed network.

CONFIGURATION GUIDE
PAGE 64
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

To add a new video quality profile, do as follows:

1. In the right-hand side of the screen, select the + button.
2. In the pop-up window, enter the following data:
• The new video quality profile name.
• Resolution.
• Bandwidth.
• Desired frame rate (in fps).
3. If you want to save the new profile, select Save.
4. If you do not want to save the new profile, select Cancel.

COMPASS VOIP
In the Compass VoIP page, you can configure the connection to the VoIP server, allowing Compass to
create phone connections and receive alarms from intercoms.
The VoIP server is a Linux virtual machine. The VoIP server can run on the same hardware as the Compass
server or on a separate hardware. To run the VoIP server on the same hardware as the Compass server,
check the appropriate guide.
You can set the following parameters:
• Public hostname.
• Public SIP port.
• Private hostname.
• Private SIP port.
• SDK port.
• SDK User.
• SDK password.
• Alarm reception extension.
• Extension prefix.
• Maximum number of extensions.
• Web Socket port.
• Enable built-in phone.

CONFIGURATION GUIDE
PAGE 65
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

12 SYSTEM STATUS

The System Status dashboard allows the operator to monitor the following components of the system:
• Compass Manager
• Compass Back-end
• Compass VoIP
• Compass Clients
• Compass Agents
• Devices
You can access the System Status dashboard from the bottom menu of the Configuration interface.
On the System Status dashboard, you can perform the following actions:
• To view the detailed list of the components, in the Component column, select the parent
component, for example, Devices.
• To restart components, in the Restart column, select the restart icon.
You can restart the following components:
• Compass Back-end
• Compass VoIP
• Compass Clients
• Compass Agents
• To download the logs, in the Logs column, select the arrow icon.
To download the logs, you need appropriate permissions.
You can download the logs for the following components:
• Compass Manager
• Compass Back-end
• Compass Clients
• Compass Agents

COMPASS CLIENTS
The Compass Clients dashboard displays all the users currently logged into the system.
In the User column, the operator can view the user name and IP address.
In the Restart column, the operator can select the restart icon to expel the selected user from the system.

COMPASS AGENTS
The Compass Agents dashboard displays all the Compass Agents.
An Compass Agent is a component of the Compass system that translates all the information from different
types of devices into the information the server can handle.
The example devices that communicate with Compass Agents are cameras, phones, and alarm panels,
made by different manufacturers.

CONFIGURATION GUIDE
PAGE 66
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

ASSIGNING DEVICES TO COMPASS AGENTS

To be able to function, the device must be assigned to an Compass Agent.
On the Compass Agents dashboard, at the top of the list, you can view the devices without assigned
Compass Agents. This list should always be empty.

If the dot in the Status column is red, a device is not assigned to an Compass Agent. To solve this
issue, contact the Compass technical support team.

DEVICES
The Devices dashboard displays all the devices grouped by the sites.
On the Devices dashboard, you can perform the following actions:
• To collapse the list of devices used in a site, select the name of that site.
• To check the status of the device, in the Status column, control the dot icon.
• Green dot means the device is OK.
• Red dot means the device is offline.
• To test a device, in the Test column, select the Test button.
The test result displays in the same row.

CONFIGURATION GUIDE
PAGE 67
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

13 SYSTEM METERING

System metering are statistics for all components in Compass. The logs are displayed in the System
metering table. Each row represents a month of the year, with the most recent at the top.

System metering displays the logs from the last two years.

The numbers are organized in the following columns:

• Date (year, month).
• Site: number of sites being monitored.
• Cameras: number of cameras in use.
• Inputs: number of inputs in use.
• Outputs: number of outputs in use.
• Phones: number of phones in use.
• Concierge: number of sites with concierge services.
• Op. Guide: number of sites with Operator Guides associated.
• No Op. Guide: number of sites with alarms without an associated Operator Guide.
• Guard tours: number of sites with configured guard tours.

ACCESSING SYSTEM METERING

To access the System metering page, do as follows:
1. In the upper-right corner, select User Menu > Configuration.
The Configuration interface page is displayed.
2. From the bottom menu at the bottom of the screen, select System Metering.
The System metering page is displayed.

USING SYSTEM METERING

To see the details of a log:

• In the leftmost column, select the button corresponding to the period that you want to
inspect.
To sort the results in ascending or descending order:
• Select the column name.
To download a log in an Excel file:
• In the rightmost column, select the arrow button corresponding to the period that you want
to inspect.

CONFIGURATION GUIDE
PAGE 68
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

14 GLOBAL HOLIDAYS

The Global holidays section is where system configurators can find and manage global and local
calendars. For example, they can nest a local calendar (lower level) within a national calendar (top level),
and determine a hierarchy between national and city holidays (see Figure 15).
The global holidays page is divided into two panels. The Global Holidays panel, where all the calendar
names are displayed, is on the left side. When you select a calendar name, its contents are represented by
twelve cards for every month of the year in the right panel.
The dates on the cards can have the following colors and the following meanings:
• Blue: Holidays defined in the currently selected calendar.
• Dark gray: Holidays inherited from the top level calendar (for example, national holidays).
• Light gray: Holidays excluded from the top level calendar (for example, city holidays).

FIGURE 15: GLOBAL HOLIDAYS PAGE

ACCESSING THE GLOBAL HOLIDAYS PAGE

To access the Global holidays page, do as follows:
1. In the upper-right corner, select User Menu > Configuration.
The Configuration interface page is displayed.
2. From the bottom menu at the bottom of the screen, select Global holidays.
The Global holidays page is displayed.

CONFIGURATION GUIDE
PAGE 69
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

15 ALARMS

An alarm is an occurrence originating in a device or system, which must be verified, and accompanied by
mandatory actions.
Alarm types are organized by category, for example, Intrusion or Access Control. A square card
represents each category. Alarms that have been configured in the site have a dot with the color of the
maximum priority in the site, for example, an Intrusion alarm is prioritized as critical. The dot is displayed
as red.
Alarms in Motorola Solutions Compass Decision Management System™ are defined in each site and
organized by categories. To manage alarms in a site, do as follows:
1. From the Configuration interface, go to Sites > Your Site > Alarms.
2. Click each alarm to edit.
When configuring alarms, you can navigate to other alarm categories and subcategories by using the up
button and dropdown menu on the upper-left corner. To navigate within the same category, use the
dropdown menu. To change the category, use the up button to access the category panel.

ALARM TYPES
In Compass, you can organize alarms by type. On the Alarm types page, alarm types are displayed in the
right panel. The left panel contains Alarm categories. When you select a category, all the alarm types
assigned to this category are displayed in the right panel on the Alarm types page.
► For more information about alarm categories, see "Managing alarm categories" on page
72.
Alarm types are represented by cards with icons. Each alarm type has a distinguishing icon to help the
operators identify what kind of alarm entered the system, and quickly react to it.
When configuring a site, system configurators can do the following:
• Create and edit alarm types within specific alarm categories (for example, "Technical", "Entry
Management", "Safety").
• Add classifications to an alarm type (for example, "False alarm", "Drill", "Test").
• Decide which user group can view certain alarm types by setting permissions.
► For more information about permissions, see see "Permissions" on page 8.

ACCESSING THE ALARM TYPES PAGE

To access the Alarm types page, do as follows:
1. In the upper-right corner, select User Menu > Configuration.
The Configuration interface page is displayed.
2. From the bottom menu at the bottom of the screen, select Alarm Types.
The Alarm types page is displayed.

ALARM TYPE CLASSIFICATIONS

When the system configurator adds classifications to an alarm type, the operator, when handling an alarm,
needs to classify it. For example, if the operator handles an alarm with Confirmed alarm and False alarm

CONFIGURATION GUIDE
PAGE 70
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

classifications enabled, they need to select one of the options before clearing it.

By default, the alarm types have no classifications. System configurators can add as many
classifications as they need.

Guard tours are not classifiable.

ADDING CLASSIFICATIONS
To add an alarm classification to an alarm type, do as follows:
1. On the Alarm types page, do one of the following:
• If you create a new alarm type, in the upper-right corner of the right panel, select New.
The New alarm type floatable window opens.
• If you edit an existing alarm type, from the right panel, select the card with an alarm type
that you want to edit.
The Alarm type floatable window opens.
2. In the Classification section, select the With classifications checkbox.
The available classifications are displayed below as a checklist.

Default classification options are Confirmed alarm and False alarm.

3. To edit classification options, select the Manage button on the right side of the
Classification section.
A pop-up window opens.
4. Add new classifications or edit the existing ones.
5. Close the pop-up window.
6. From the updated classification checklist, select the checkboxes with classifications that
you want to be displayed for the operators.
7. Select Save.

ALARMS AND EVENTS

Events are situations occurring on the field that are captured by devices and sent to Compass. When
events enter Compass, the system treats some events as alarms, depending on what has been specified
during event configuration.

ALARM TRIGGERS AND BEHAVIORS

Compass allows the operator to associate triggers to behaviors and manage how alarms behave. To edit
alarm behaviors, do as follows:
1. From the Configuration interface, go to Sites > Your Site > Alarms.
2. Navigate to the required category and select the alarm to edit.

CONFIGURATION GUIDE
PAGE 71
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

Two panels display trigger and behaviors. For more information on the behavior panel, refer
to Table 18.
3. Select the applicable triggers and behaviors, and click Test to perform a test of the alarm.

TABLE 18 BEHAVIOR PANEL

BEHAVIOR
PANEL
Description

Behavior The name of the alarm entering the Alarm Panel. When not edited, by default this is the name of the
name selected subcategory

Priority Reflected in the icon color on the Alarm Panel

Alarm type Determines the icon that shows in the Alarm Panel, and the classification options

This section is only enabled for the TIMEOUT TIMER EVENTS NOT RECEIVED alarm type. This
Timer
alarm type belongs to the Technical category. Select one or more events, select a logical device,
events
and enter a timeout in minutes

Operator
Click to search the available Operator Guides for the selected site
Guide

Send mail
Enter valid email addresses to send an email to the recipient(s) each time the alarm is triggered
on trigger

Send mail
Enter valid email addresses to send an email to the recipient(s) each time the alarm is cleared
on clear

MANAGING ALARM CATEGORIES

System configurators can add new categories, edit them, and delete them.

Adding a new alarm category

To add a new alarm category, do as follows:
1. On the Alarm types page, in the upper-right corner of the Alarm categories panel, select +.
A floatable window opens.
2. Enter a category name.

Editing an existing alarm category

To edit an existing alarm category, do as follows:
1. In the Alarm categories panel, select the category name that you want to edit.
2. On the right side of the category name, select the pencil icon.
A floatable window opens.
3. Enter a new category name.

Deleting an alarm category

To delete an alarm category, do as follows:
1. In the Alarm categories panel, select the category name that you want to delete.
2. On the right side of the category name, select x.

CONFIGURATION GUIDE
PAGE 72
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

16 VIDEO WALL

A video wall displays video from various video sources. The workers in a security central, such as
operators and supervisors, can use video wall to learn more about the current state of the system, and
gain more situational awareness.

Compass recommends using joysticks to manage the video wall monitors.

VIDEO WALL OVERVIEW

The video wall feature allows you to benefit from the following functionalities:
• Automated video management: You can decide what is displayed on each monitor.
For example, one monitor displays the alarms entering the system, while another monitor
displays the sequences of cameras.
• Scalability and flexibility: You can display contents from various sources:
• A decoder.
• The Compass server that provides additional information like maps, site status,
performance, or business intelligence.
• Virtual matrix functionality.
• Scalable high-quality video.
• Network traffic optimization: High-quality video displayed on the video wall does not go
through the Compass server. This reduces load without compromising the video quality.
• Compass server load reduction: A very limited size of the video requests sent to Compass. If
a camera is recording, only the seconds before and after an alarm is triggered are sent,
instead of continuous video stream.
• Layout management support: The operators can choose the video wall that matches the
current mode of operation.
For example, you can choose to display the cameras from the public areas during the day,
and the perimeter cameras at night.

VIDEO WALL CONFIGURATION

You can configure the following parameters of the video wall:
• The monitors that are set as mosaic monitors.
• The following settings of the mosaic monitors:
• The mode used by the monitors.
• The cameras set for each quadrant, including the sequences.
• The content overlay that is configured.
• Which monitors are set as alarm monitors.
• The following settings of the alarm monitors:
• The mode used by the monitors.
• The alarm types that are used.

CONFIGURATION GUIDE
PAGE 73
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

• The content overlay that is configured.

The video wall configuration does not include the monitors set as operation monitors.

CONFIGURING A VIDEO WALL

When configuring a video wall, you can perform several actions, such as saving, editing, or deleting a
video wall configuration, as well as listing the existing video wall configurations.
To save the current video wall configuration:
1. In the Video Wall > Layouts tab, select New.
A pop-up window opens.
2. Enter the name of the video wall configuration.
3. Select OK.
To list the saved video wall configuration:
• On the Compass screen, there's a Video Wall Layout card with all the configurations listed.
To edit a video wall configuration:
1. Select the related video wall card.
A pop-up window opens.
2. In the pop-up window, you can change the following settings:
• The name of the video wall.
• The layout of the video wall.
3. After you make your changes, select OK.
To delete a video wall configuration:
1. In the related video wall card, select the x icon in the top-right corner.

VIDEO WALL SCENARIOS

A video wall can be configured for the following usage scenarios:
• Single-site.
• Multi-site.
• Multi-site with a remote operator.

VIDEO WALL MONITORS

Compass supports the following types of monitors:
• Spot monitor
A monitor that is directly managed by the operator, as an alternative to the video areas in
the Compass web interface. A spot monitor is usually situated on the desk, near the
workstation.

CONFIGURATION GUIDE
PAGE 74
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

• Alarm monitor
An automatically managed monitor that follows the life cycle of an alarm, which means that:
• As soon as an alarm or event is triggered, the monitor starts displaying the video from
the associated cameras.
• As soon as an alarm or event is cleared, the monitor stops displaying the video from the
associated cameras.
An alarm monitor is usually situated on a wall.
• Mosaic monitor
A monitor used to constantly monitor a site, not associated to operation nor alarms. A
mosaic monitor is usually located on the wall.

All the above types of monitors support different viewing modes, with matrices such as 2×2 or 3×3.

VIDEO WALL MONITOR CONFIGURATION

System configurators can add monitors to the system and configure them using the Video wall interface.

Accessing the Video wall interface

To access the Video Wall interface, do as follows:
1. In the upper-right corner, select User Menu > Configuration.
The Configuration interface page is displayed.
2. From the bottom menu at the bottom of the screen, select Video Wall.
The Video wall interface is displayed.

CONFIGURATION GUIDE
PAGE 75
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

17 BACKUP CENTER

In the Backup Center page, you can see the alarm backup configurations. An alarm backup configuration
automatically forwards an alarm to a set user group, if a specific site group doesn't take action for a period
of time, or no one from that specific site group is logged in at the site.
To view the configurations you want, you can do the following:
• In the search box, enter the name of the site to find alarm backup configurations for that
site.
• Sort the list by column.

CREATING A NEW ALARM BACKUP CONFIGURATION

To create a new configuration, do the following:
1. In the Backup Center page, in the upper right-hand corner of the screen, select + (see
Figure 16).
2. In the pop-up window, select a site group from the drop-down list.
3. Select OK to add the new configuration to the list.

FIGURE 16: THE ADD BUTTON FOR THE ALARM BACKUP CONFIGURATION

HANDLING AN ALARM BACKUP CONFIGURATION

In the Backup Center page, you can do the following:
• Modify configurations.
• Activate configurations.
• Deactivate configurations.
To modify an alarm backup configuration from the list, you can do the following:
1. In ALARMS FROM [TAG], find the site group for which you want to modify the configuration.
2. In ARE SENT TO USER GROUP, select the user group that receives the alarm.
3. In AFTER [] MINUTES, enter the time after which the selected user group receives the
alarm.
4. In IMMEDIATE FORWARDING IF NO SESSION STARTED, select one of the following:

CONFIGURATION GUIDE
PAGE 76
V1
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

• to disable the immediate forwarding function. The icon turns to .

• to disable the immediate forwarding function. The icon turns to .

All modifications are immediately effective.

To activate an alarm backup configuration from the list, do the following:

1. Next to a deactivated configuration, select .

The icon turns to , and the configuration is active.
To deactivate an alarm backup configuration from the list, do the following:

1. Next to a activated configuration, select .

The icon turns to , and the configuration is not active.

DELETING AN ALARM BACKUP CONFIGURATION

To delete an alarm backup configuration, do the following:
1. In the Backup Center page, hover the mouse over the configuration you want to delete.
2. In the right side of the screen, select X.

CONFIGURATION GUIDE
PAGE 77
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

18 THREAT LEVELS

The Threat Level section is where you can configure all system threat levels. System configurators can
add threat levels, edit them, and delete them.

ACCESSING THREAT LEVELS

To access the Threat Level section, do as follows:
1. In the upper-right corner, select User Menu > Configuration.
The Configuration interface page is displayed.
2. From the bottom menu at the bottom of the screen, select Threat Level.
The Threat Level page is displayed.

ADDING NEW THREAT LEVELS

To add a new threat level, do as follows:
1. On the Threat level page, in the left-hand side of the Threat level panel, select the + button.
2. In the Description text box, enter a threat level's description.
3. In the gray box, select a color for the threat level.
4. In the Driver text box, select the value that the driver will receive.
5. To add another threat level, select the + button.
6. Select Save.

EDITING THREAT LEVELS

To edit a threat level, do as follows:
1. On the Threat Level panel, edit the Description and the Driver text boxes.
2. Select another color for each threat level.
3. Select Save.

DELETING THREAT LEVELS

To delete a threat level, do as follows:
1. On the Threat Level panel, in the right-hand side of the threat level that you want to delete,
select x.
2. Select Save.

CONFIGURATION GUIDE
PAGE 78
V1
 MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

19 BOOKMARKS

The Bookmark section is where you can configure all system bookmarks. System configurators can add
new bookmarks, edit them, and delete them.

ACCESSING BOOKMARKS
To access the Bookmark section, do as follows:
1. In the upper-right corner, select User Menu > Configuration.
The Configuration interface page is displayed.
2. From the bottom menu at the bottom of the screen, select Bookmark.
The Bookmark page is displayed.

ADDING NEW BOOKMARKS

To add a new bookmark, do as follows:
1. On the Bookmark page, in the left-hand side of the Bookmark panel, select the + button.
2. In the Description text box, enter a bookmark's description.
3. In the URL text box, enter a valid URL for the bookmark.
4. To add another bookmark, select the + button.
5. Select Save.

EDITING BOOKMARKS
To edit a bookmark, do as follows:
1. On the Bookmark panel, edit the Description and the URL text boxes.
2. Select Save.

DELETING BOOKMARKS
To delete a bookmark, do as follows:
1. On the Bookmark panel, in the right-hand side of the bookmark that you want to delete,
select x.
2. Select Save.

CONFIGURATION GUIDE
PAGE 79
V1