Tone, style, and structure impact communication by influencing how the message is received. An appropriate tone and style that matches the purpose will reflect positively on the sender, while errors can confuse or negatively impact the message. It is important to maintain confidentiality at work by keeping sensitive information like social security numbers private. Businesses can ensure confidentiality through employment contracts, training, and exit procedures. Effective conflict resolution involves listening, addressing issues immediately, and remaining impartial.
Tone, style, and structure impact communication by influencing how the message is received. An appropriate tone and style that matches the purpose will reflect positively on the sender, while errors can confuse or negatively impact the message. It is important to maintain confidentiality at work by keeping sensitive information like social security numbers private. Businesses can ensure confidentiality through employment contracts, training, and exit procedures. Effective conflict resolution involves listening, addressing issues immediately, and remaining impartial.
Tone, style, and structure impact communication by influencing how the message is received. An appropriate tone and style that matches the purpose will reflect positively on the sender, while errors can confuse or negatively impact the message. It is important to maintain confidentiality at work by keeping sensitive information like social security numbers private. Businesses can ensure confidentiality through employment contracts, training, and exit procedures. Effective conflict resolution involves listening, addressing issues immediately, and remaining impartial.
Tone, style, and structure impact communication by influencing how the message is received. An appropriate tone and style that matches the purpose will reflect positively on the sender, while errors can confuse or negatively impact the message. It is important to maintain confidentiality at work by keeping sensitive information like social security numbers private. Businesses can ensure confidentiality through employment contracts, training, and exit procedures. Effective conflict resolution involves listening, addressing issues immediately, and remaining impartial.
1. Explain how tone, structure and style of your communication may impact on others. In your answer: define tone, style and structure as they relate to communication. Style gives your writing a type of personality when coupled together with tone. As with the audience and format, it’s important that the style you choose matches with the intended purpose of your message. explain how the tone, style and structure impacts others. Developing an appropriate business writing style will reflect well on you and increase your success in any career. Misspellings of individual words or grammatical errors involving misplacement or incorrect word choices in a sentence can create confusion, lose meaning, and have a negative impact on the reception of your message. use an example to illustrate your answer. While we may be able to grasp the meaning of the message and understand some of the abbreviations, this informal style is generally not appropriate in business communications. That said, colloquial writing may be permissible, and even preferable, in some limited business contexts.
2. Explain why it is important to maintain confidentiality of information at work, including at
least three examples of information that must be kept confidential. Answer Companies must adhere to data protection laws when handling sensitive information and it is paramount when processing criminal record checks that a strict code of confidentiality is practiced. Failure to protect and secure confidential information may not only lead to the loss of business or clients, but it also unlocks the danger of confidential information being misused to commit illegal activity such as fraud. The three examples of information that must be kept confidential are social security number, date of birth, identification number and mailing address.
3. Discuss three ways by which a business can ensure that confidentiality is maintained at work. Answer 1. Use Employment Contracts with Confidentiality Clauses: By having new employees sign an Employment Contract with a confidentiality clause, they legally agree to keep confidential company information private. It also ensures employees will not compete with your business by partaking in similar business, solicit other employees or reveal any sensitive information during or after their employment. 2. Develop Confidentiality Training & Policies: Confidentiality training should be a key component in every company’s on-boarding process. These programs can be integrated as part of the employee handbook, through lectures or online training.
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https://www.coursehero.com/file/114528222/BSBCMM511-Assessment-Task-1docx/ 3. Create a Response Plan & Employee Exit Procedure: Devise a response or contingency plan in the event confidential information becomes revealed. Plan for specific situations, such as published trade secrets or an employee divulging information to competitors. The more circumstances you cover, the more prepared you will be should confidentiality violations occur.
4. Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached. Answer 1. The Principle of Reciprocity: People tend to give back to others what has been given to them. While some people think of reciprocity in terms of exchanging money, goods or services, the truth is, it involves much more. 2. The Principle of Scarcity: People want what they cannot have. That is why advertisements that promise “limited time only” or “limited quantities available” are so effective. In a workplace negotiation situation, it is important to describe the unique, or otherwise unattainable, advantages of any recommendation or offer you propose to the other party. 3. The Principle of Consistency: People feel compelled to be consistent with their prior behaviours, opinions, actions or statements. When someone makes a commitment actively, it is even more likely that they will follow through with that commitment. When negotiating, you can activate the principle of consistency by recognizing a prior commitment and linking it to your current request.
5. Explain the mediation process and at least three key principles that should be taken into account when mediating at work. Answer Mediation is an informal and flexible dispute resolution process. The mediator's role is to guide the parties toward their own resolution. Through joint sessions and separate caucuses with parties, the mediator helps both sides define the issues clearly, understand each other's position and move closer to resolution. 1. Mediators are impartial: The mediator does not take sides and is always there for both of you. Mediators don’t give advice, although they do give information about legal principles and guidance explaining what things you should be thinking about. 2. Mediation is voluntary: Both of you must want to mediate, and either of you can stop the mediation process at any time. More and more the courts expect families to attempt mediation before litigation begins, but mediation isn’t always suitable, and no-one can be required to mediate. 3. Mediation is confidential: The information clients share with the mediator is kept confidential, with some very limited exceptions (like the exceptions that apply to lawyers, therapists and counsellors). Proposals put forward during mediation cannot be referred to in court proceedings. If you try to mediate but it doesn’t work, the court will never be told why the mediation wasn’t successful.
6. Discuss three effective conflict resolution techniques.
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https://www.coursehero.com/file/114528222/BSBCMM511-Assessment-Task-1docx/ Answer 1. Listen, Then Speak Out: You should simply listen to all parties involved to completely understand the nature of conflict and then start troubleshooting solutions. 2. Do Not Postpone Conflict Resolution: Address the conflict immediately. Otherwise, the situation could escalate and could affect employee performance. Just make sure not to address the situation too quickly or without careful consideration, as your decision will directly affect the demeanour and performance of your staff. 3. Be Impartial: In a leadership position, you shouldn’t display any sort of opinion that favours one person over another. If you are partial towards one person, try to access the situation from all sides to come up with a fair and reasonable solution.
7. Discuss key steps to be followed to identify and resolve workplace problems.
Answer 1. Identify the issues: Remember that different people might have different views of what the issues are. 2. Understand everyone's interests: Interests are the needs that you want satisfied by any given solution. We often ignore our true interests as we become attached to one particular solution. 3. List the possible solutions: This is the time to do some brainstorming. There may be lots of room for creativity. 4. Evaluate the options: Separate the evaluation of options from the selection of options. 5. Agree on contingencies, monitoring, and evaluation: Create opportunities to evaluate the agreements and their implementation.
8. Outline three effective communication techniques for de-escalation of a difficult situation.
Answer 1. Cultivate genuine compassion: Extend empathy toward the other person and their situation. Find an appreciation for their perspective. Although you may not agree, they’re not necessarily wrong, either. 2. Listen carefully to understand: Correct the habit listen intently to gain a better understanding. Then pause before you offer a response or follow up with an additional question. Aim to walk away with new information that is helpful to a resolution. 3. Speak respectfully: Be wary of corporate-speak that is condescending or dismissive. Choose your words carefully and calmly. Offer a response that builds up rather than tears down.
9. Outline effective strategies for cross-cultural communication.
Answer - Maintain etiquette: Many cultures have specific etiquette around the way they communicate. Before you meet, research the target culture, or if time allows, do some cross-cultural training. For example, many cultures expect a degree of formality at the beginning of communication between individuals. - Avoid slang: Not even the most educated non-native English speaker will have a comprehensive understanding of English slang, idioms and sayings. They may
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https://www.coursehero.com/file/114528222/BSBCMM511-Assessment-Task-1docx/ understand the individual words you have said, but not the context or the meaning. As a result, you could end up confusing them or at worst, offending them. - Keep it simple: In a cross-cultural conversation there’s no need to make it harder for both of you by using big words. Just keep it simple. Two syllable words are much easier to understand than three syllable words, and one syllable words are better than two syllable words.
10. Outline at least five important considerations in ensuring that a meeting is structured. Answer 1. What’s the purpose of the meeting: The first consideration, when attending a meeting or organising your own, is its purpose. It sounds really obvious but some people go to a meeting because their boss invited them to it, or they think they can’t refuse. 2. Setting an agenda: Your meeting will have a facilitator. A facilitator is different to the traditional chairperson role, as a chairperson is generally involved in both the content and the process of the meeting. A facilitator, on the other hand, is strictly only involved with the process. 3. Agreeing the Meeting Content: When the purpose of the meeting is clear and the agenda has been set it should be quite straightforward to agree the content. Research from Harvard found that this isn’t always the case. They conducted a survey of top companies worldwide. 4. Ensure great communication: The words we use the tone of our voice and our non- verbal language all impact on the atmosphere and the outcome of the meeting. A lot of meaning comes through non-verbal communication. When there is incongruence between the spoken message and non-verbal communication, we pay vastly more attention to non-verbal messages. 5. Follow up: Agree what the next steps are and who will take ownership of them
11. Explain at least five considerations to ensure that a meeting is inclusive.
Answer 1. Send out your agenda items beforehand: Email or use your favorited scheduling software to disperse important agenda topics before your meeting. Meetings are most productive when they're organized and designed to stay on track. 2. Appoint a meeting facilitator: To ensure each team member has the chance to speak, use a meeting facilitator. This person is responsible for guiding the conversation and making sure the meeting stays on track, according to the agenda. 3. Don't ignore your remote workers: If your remote employees are important enough to be attending your meetings, they are important enough to have their presence not only acknowledged but fully included. 4. Pause and ask remote participants for input: Some people may have feelings of anxiety about speaking up in a meeting where they aren't physically present. 5. Don't allow people to speak over each other: Controlling the flow of discussion in a meeting is imperative to using time productively and letting everybody have their individual space for conversation. Normally, the most aggressive people will dominate the conversation.
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https://www.coursehero.com/file/114528222/BSBCMM511-Assessment-Task-1docx/ 12. Explain how organisational policies and procedures address: presenting and negotiating Specific forms of negotiation are used in many situations: international affairs, the legal system, government, industrial disputes or domestic relationships as examples. However, general negotiation skills can be learned and applied in a wide range of activities. leading and participating in meetings If a meeting participant is performing ineffectively in the meeting, the leader has the responsibility to correct the behaviour through effective meeting leader techniques during the meeting and effective coaching outside of the meeting. making presentations Use a maximum of 15 slides, let the titles tell the story, layout counts, vary your format. confidentiality of information. The purpose of the Confidentiality Policy is to ensure that all staff, members and users understand the organisations requirements in relation to the disclosure of personal data and confidential information.
13. Select an industry and provide examples of media and government organisations, events and communication channels relevant to an organisation in the chosen industry. Use the table to complete your answer:
Industry Transport Media and government organisations (at 1. Australian Broadcasting Corporation least two): (ABC) 2. Nine Entertainment Co. Events (at least two): 1. Social media leadership 2. Visual impact Communication channels (at least two): 1. Video conferencing communication 2. Face to face communication
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