2023-2024 hrm4004

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ORGANIZATIONAL EFFECTIVENESS

School of Human Resources


Course Code: Co-Requisites: Pre-Requisites:
HRM4004 Please see Course Related Please see Course Related
Information Information
Applicable Program(s): Core/Elective:
B408 - Human Resources Core
Management
B418 - Human Resources Core
Management
B428 - Human Resources Core
Management
Prepared by: Jackie Muhangi, HR Professor
Approved by: Lynn Buckerfield (AS), Ed.D
Approval Date: Thursday, June 15, 2023
Approved for Academic Year: 2023-2024
Contact Hours: 42.00
Credit Hours: 3.00

Course Description

This course is based on the premise that in today's turbulent business environment, it is imperative that
HumanResource professionals understand organizational behaviour and how it contributes to organizational
effectiveness.Highlighting best practice principles, the course develops the student's understanding of the theories
andmethodologies inherent in these practices and engages the students in discussions on the challenges
facingorganizations. Students will use a variety of methods such as case studies, experiential exercises and
simulations to apply theory within a business context. Topics include employee motivation, culture, decision making,
conflict management, team development, leadership theory, organizational structure and change management
theory.

Essential Employability Skills

This course contributes to your program by helping you achieve the following Essential Employability Skills:

EES 1 COMMUNICATION: Communicate clearly, concisely and correctly in the written, spoken and visual
form that fulfills the purpose and meets the needs of the audience. (P, E,)
EES 2 COMMUNICATION: Respond to written, spoken or visual messages in a manner that ensures
effective communication. (P, E,)
EES 4 CRITICAL THINKING & PROBLEM SOLVING: Apply a systematic approach to solve problems. (P,
E,)

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EES 5 CRITICAL THINKING & PROBLEM SOLVING: Use a variety of thinking skills to anticipate and
solve problems. (P, E,)
EES 6 INFORMATION MANAGEMENT: Analyze, evaluate and apply relevant information from a variety
of sources. (T, P, E,)
EES 7 INFORMATION MANAGEMENT: Locate, select, organize and document information using
appropriate technology and information systems. (P, E,)
EES 8 INTERPERSONAL: Show respect for diverse opinions, values, belief systems and contributions of
others. (P, E,)
EES 9 INTERPERSONAL: Interact with others in groups or teams in ways that contribute to effective
working relationships and the achievement of goals. (P, E,)
EES 10 PERSONAL: Manage the use of time and other resources to complete projects. (P, E,)
EES 11 PERSONAL: Take responsibility for one's own actions, decisions and consequences. (P, E,)

Note: "T" means elements of the skill are taught; "P" means elements of the skill are practiced; "E" means elements
of the skill are evaluated; "C" means the skill culminates.

Course Learning Outcomes

When you have earned credit for this course, you will have demonstrated the ability to:

CLO 1 CLO1. Outline the components which impact organizational effectiveness.


• Describe the key characteristics of high performing organizations.
• Define organizational behaviour and explain its influence on organizational effectiveness.
• Explain the role of the HR professional and how effective HR practices contribute to
organizational sustainability.
• Describe th individual, group and organizational processes and their relationships to
organizational effectiveness.
• Explore the various cultural models and the impact culture has on organizations.
• Describe the role that leadership plays utilizing leadership theory.
• Apply the concepts of motivation to the organizational effectiveness.
• Examine the impact that organizational structure and design has on organizational
effectiveness.
• Describe the measures used to evaluate organizational effectiveness and how HR technology
can be used to obtain relevant data.
• Differentiate "best practices" relating to organizational sustainability.
CLO 2 CLO2. Assess the impact of individual, group and organizational behaviour on organizational
performance.
• Explain the key change management theories and role of the HR professional/OD consultant.
• Describe the major diagnostic model for the assessment of organizational systems.
• Describe the characteristics of a high performing team.
• Identify problems of intergroup conflict and how to effectively manage conflict.
• Establish applicable performance measures to assess organizational effectiveness using data
analytics to support evidenced based decisions.

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CLO 3 CLO3. Identify the strategies and techniques required to increase organizational effectiveness.
• Utilize change management methodologies to address the impact of change on employees,
processes, and systems.
• Describe the various types of interventions from a human resource, techno structural , human
process and strategic perspective.
• Explain the importance of employee empowerment and the types of programs required to
enhance employee involvement.
• Describe the effects of stress on employees and the various types of stress management
strategies.
• Explore strategies for managing interpersonal and group conflicts.
• Develop strategies for collaborative intergroup relations and examine the most effective ways
to enhance interpersonal skills.
CLO 4 CLO5. Assess the importance of leadership in managing organizational challenges.
• Describe the various ethical considerations and discuss the ethical challenges facing leaders
today.
• Describe the various styles of leadership and leadership theories.
• Examine the characteristics of effective change leaders.
• Explain the influence of power and politics.
• Differentiate between the various leadership theories and apply these theories to case related
examples.
• Explain decison making theory and its leadership effects.

Delivery Methods/Learning Activities

Lectures and experiential activities will be used to bring Organizational Behavioural theories and current practices to
life. Throughout this course, students will have the opportunity to learn about and develop their understanding of
Organizational Behaviour theories, tools and practices by using simulations, case studies and self-assessment
instruments.

Learning Resources

Required:
Steven L McShane., Sandra L. Steen & Kevin Tasa (2021). Canadian Organizational Behaviour in Canada (11th
edition). McGraw Hill Ryerson.

ISBN: 9781260326857 (Digital Copy)

Course Related Information

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TESTING POLICY
No calculators, dictionaries or other paper or electronic aids may be used during exams/tests unless otherwise
specified and approved by the professor. All cell phones and other communication devices must be turned off and
left with the student's books and other materials at the front or back of the classroom. Failure to do this will result in
the student being asked to immediately hand in his/her test/exam and leave the examination room. The mid-term
and final exam will begin and end at specific times. It is your responsibility to make sure that you are aware of the
date and start time for all exams, and to be in the appropriate classroom on time.

MISSED TERM WORK OR EXAMINATIONS


Exemption or deferral of a quiz, exam or assignment is not permitted except for a medical or personal emergency.
The Professor must be notified by e-mail prior to the due date. Appropriate documentation, as determined by the
professor, must be submitted.
Any student who either misses a quiz, the midterm exam or does not hand in an assignment and who provides
acceptable documentation of illness or other serious problem will have the missed percentage of the course mark
added to the weighting of the final exam.

Absence from final exam:


• The Professor must be notified by e-mail before the examination.
• Documentation must be presented to the Professor within three working days.
• If the majority of the course work has been completed with a passing performance, and the documentation is
acceptable, an "Incomplete" grade (INC) will be entered by the instructor. An INC grade will not be granted if
term work was missed or failed.
• The final examination must be written within 60 days of the submission of the incomplete grade. Failure to do
this will result in an F grade.

ASSIGNMENT POLICY
Students who are unable to submit an assignment by the due date should discuss the matter in advance with the
Professor. At the Professor’s discretion, late assignments may not be accepted. Where late assignments are
accepted, the Professor will apply a late penalty of 10% per day late.
It is expected that all students will make a significant contribution to the group assignment. If not, marks may be
adjusted accordingly. If the group is unable to progress as planned due to medical and/or personal reasons, it is
expected that the group will contact the Professor immediately. The entire group is responsible for the accuracy of
the entire report, including proper referencing of sources.

Program Related Information

B408 - Human Resources Management


A maximum of 4 transfer credits are allowed in this program (This requirement supercedes the default college
policy)
B418 - Human Resources Management
A maximum of 4 transfer credits are allowed in this program (This requirement supercedes the default college
policy)
B428 - Human Resources Management
A maximum of 4 transfer credits are allowed in this program (This requirement supercedes the default college
policy)

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School Related Information

Quizzes and Tests


No aids allowed unless otherwise specified by the Professor. (Refer to the Course Related Information section of the
course outline for more information.)

Late Submissions
Students who are unable to submit an assessment on the due date should discuss the matter in advance with the
professor. At the professor's discretion, late assessments may not be accepted. Where late assessments are
accepted, a late penalty will be applied. (Refer to the Course Related Information section of the course outline for
more information.)

Missed Exams
Exemption or deferral of an exam is not permitted except for a medical or personal emergency. The professor must
be notified by e-mail prior to the test. Appropriate documentation, as determined by George Brown College policies,
must be provided.

Absence from exams:


Professor must be notified by e-mail before the examination when possible
Documentation must be presented to the professor within three business days.
If the majority of the course work has been completed with a passing performance, and the documentation is
acceptable, an "Incomplete" grade (INC) will be entered by the instructor. An INC grade will not be granted if
term work was missed or failed.
The final examination must be written within 60 days of the submission of the incomplete grade. Failure to do
this will result in an F grade.
Assessment of Student Learning Policy:
George Brown College is committed to ensuring that all students are provided with an equitable framework to
ensure fair treatment with respect to the conduct and scheduling of formal learning assessments, grading, and
handling of student work once an assessment is complete.

Educational Concerns and Complaints Policy:


This policy provides transparent information to the George Brown College community on how program-level and
college-wide academic concerns and complaints will be managed. It is the intent of this policy to ensure that
students have access to a clear process that is founded on fairness, impartiality, accessibility, respect and
responsiveness.

Promotion and Progression Policy:


George Brown College is committed to providing students with a clear, consistent, and equitable framework for
understanding their progression through their program of study, and to ensuring that this framework is effectively
communicated at the outset of their program and at key intervals.
To access the policies above or any other academic policies, please go to the policy page of the George Brown

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College website (https://www.georgebrown.ca/policies/)

For more information about the Human Resource Profession in Ontario please refer to the Human Resource
Professionals Association (HRPA) https://www.hrpa.ca/

George Brown Related Information

ACKNOWLEDGEMENT OF THE TRADITIONAL LAND


We would like to acknowledge that George Brown College is located on the traditional territory of the Mississaugas
of the Credit First Nation and the land of other Indigenous Peoples who have lived here over time.

PROGRAM LEARNING OUTCOMES


College programs are designed to deliver program learning outcomes that relate to the unique content of a particular
area of study. To review the specific program learning outcomes for your program, please go to your program page
on the George Brown College website at https://www.georgebrown.ca/

IMPORTANT PROGRAM INFORMATION


Students are advised to consult program coordinators regarding specific requirements for successfully completing
their program, including adding/dropping courses and other issues that might disrupt their course of study.

RETENTION OF COURSE OUTLINES


Students are expected to retain their course outlines to support learning in the course and for future use in
applications for transfer of credit to other educational institutions.

COLLEGE POLICIES
It is essential that students review all college policies, including Academic Policies available at
https://www.georgebrown.ca/policies.

DIGITAL LEARNING REQUIREMENTS


Students are required to have access to a computer and to the internet. There may also be additional technology-
related requirements to participate in a course that are not included in the course materials fee, such as
headphones, webcams, specialized software, etc. Details on these requirements can be found in the course outline
for each course.

The Library Learning Commons (LLC) has a limited number of devices including laptops and portable WIFI devices
to support students; however, the LLC cannot guarantee access to a device for all students.

ACCESSIBLE LEARNING SERVICES FOR STUDENTS


Accessible Learning Services facilitates academic support and services for George Brown College students with
physical, sensory, learning, medical or mental health disabilities. Delivered in collaboration with academic
departments and other service areas, these services are available to students in all programs at all campuses.

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George Brown College is committed to upholding a student’s right to individualized and timely accommodation that
promotes dignity, independence, autonomy, equity, and inclusion for the student. In addition to our current supports,
we are working to eliminate barriers by increasing access to alternate formats, planning accessible buildings and
classrooms, enhancing employee training, and adopting inclusive practices in placement and on campus.

Only those involved in a student’s accommodation plan shall be alerted to their registration with Accessible Learning
Services, and a student’s registration with Accessible Learning Services will not be identified on the student’s official
college transcript and/or graduation documentation. For more information, please visit the
Accessible Learning Services website at http://www.georgebrown.ca/accessible-learning-services/ or call 416-415-
5000 ext. 2622 or email [email protected]

EQUITY STATEMENT
George Brown College values the diversity of our students, employees, and community partners, and is committed
to providing a learning environment where all people are safe and respected. Comments, behaviours, or interactions
that are inconsistent with our values may be a violation of the following college policies: Sexual Assault and Sexual
Violence, Human Rights Discrimination and Harassment, and the Prevention of Workplace Violence and
Harassment. These types of actions or comments are not acceptable and will not be tolerated. The commitment and
cooperation of all students and employees is required to maintain a welcoming environment in which to learn and
work.

Support and information are available through a Human Rights Advisor at [email protected] or the Sexual
Violence Response Advisor at [email protected]

For information on the relevant policies visit https://www.georgebrown.ca/diversity/

TEXT-MATCHING DETECTION SOFTWARE


Text-matching detection software assists faculty and students in preventing and detecting plagiarism. Faculty may
use such software to check the originality of the academic work students submit in a course by comparing submitted
assignments to those contained in publicly accessible internet sites, and academic journals, as well as databases of
submitted papers and other sources. Faculty may not submit any student work that contains personally identifiable
information through a text matching/anti-plagiarism tool or require students to do so.
Automated text matching software will be made available to all academic staff and students to promote academic
integrity and appropriate documentation of sources. Professors may choose to use the college-approved automated
text matching detection software in their courses. Students are permitted to submit draft assignments prior to the
due date, and to receive the screening report that is also available to professors.

Student Evaluation System

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Below is a list of evaluation methods included in this course along with the course learning outcomes (CLO) and
essential employability skills (EES) assessed by each. In some cases, program learning outcomes (PLO) assessed
may also be indicated.

Quiz / Quizzes (10%)


Validates Outcomes: CLO 1, CLO 2, CLO 3, EES 1, EES 2, EES 4, EES 5, EES 6
Midterm Exam (30%)
Validates Outcomes: CLO 1, CLO 2, CLO 3, EES 1, EES 2, EES 4, EES 5, EES 6
Final Exam (30%)
Validates Outcomes: CLO 1, CLO 2, CLO 3, CLO 4, EES 1, EES 2, EES 4, EES 5, EES 6
Group Activities / Assignments (15%)
Validates Outcomes: CLO 1, CLO 2, CLO 3, CLO 4, EES 1, EES 2, EES 4, EES 5, EES 6, EES 7, EES 8, EES
9, EES 10, EES 11
Exercises / Assignments (In-class &/or On-line) (15%)
Validates Outcomes: CLO 1, CLO 2, CLO 3, CLO 4, EES 1, EES 2, EES 4, EES 5, EES 8, EES 9

Prior Learning Assessment and Recognition

Prior learning assessment and recognition (PLAR) is a process that gives students the opportunity to obtain
academic credit for one or more courses in a certificate, diploma or degree based on demonstrated prior learning
acquired through life experiences before enrollment in a program. More information regarding PLAR can be found
on the GBC website at: http://www.georgebrown.ca/plar/

• This course is PLAR eligible, please see Program Coordinator/Chair for more information.

Grading System

The passing grade for this course is 50% / "D"


Final Grade Percentage Weight

A+ 90-100 4.0

A 86-89 4.0

A- 80-85 3.7

B+ 77-79 3.3

B 73-76 3.0

B- 70-72 2.7

C+ 67-69 2.3

C 63-66 2.0

C- 60-62 1.7

D+ 57-59 1.3

D 50-56 1.0

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Refer to the Evaluation System on this outline for information on how marks are distributed. More detailed
information on assessments may also be found in your Course Section document.

As per Office of the Registrar Policies:

“A” Range = GPA 4.0-Consistently exceeds (course) requirements; shows evidence of being well-organized; shows
original and creative thinking and a superior grasp of subject matter.

“B” Range = GPA 3.0-Shows consistent performance and evidence of being well-organized, shows elements of
original and creative thinking; has a strong grasp of subject matter

“C” Range = GPA 2.0-Applies the subject matter appropriately; comprehends the subject matter.”

"D" Range = GPA 1.0-The student inconsistently applies and communicates knowledge of the subject matter

"F" Range = GPA 0.0-The student fails to apply and communicate an understanding of the subject matter.

Additional information regarding grading for this course may also be found in the "Course Related Information"
section of this course outline.

Legend

Terms
•ILO: Indigenous Learning Outcome
•Apprenticeship LO: Apprenticeship Learning Outcome
•CLO: Course Learning Outcome
•DPLO: Degree Program Learning Outcome
•EES: Essential Employability Skill
•EOP: Element of Performance
•GELO: General Education Learning Outcome
•LO: Learning Outcome
•APO: Additional Program Outcome
•PLA: Prior Learning Assessment
•PLAR: Prior Learning Assessment and Recognition
•PLO: Program Learning Outcome

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