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What Are The 49 Processes of PMP

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67% found this document useful (3 votes)
1K views106 pages

What Are The 49 Processes of PMP

Uploaded by

israel miessan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Top 200

frequently asked
PMP exam
questions
Table of Content
PMP Exam Overview

PMP Exam Question Types

Top 200 frequently asked PMP exam questions

Strategies to Choose the Best Answer

Conclusion
PMP Exam Overview
The Project Management Professional (PMP) Exam is a globally
recognized certification for project managers. It is administered by the
Project Management Institute (PMI) and validates the knowledge and skills
required to successfully manage projects. Here are key points about
the PMP exam:

Exam Format: The exam consists of 180 multiple-choice questions. This


format has been revised from the previous 200-question format.

Exam Duration: Candidates are given 4 hours to complete the exam.

Breaks: The exam now includes two breaks of ten minutes each, allowing
candidates to rest and regroup during the exam. But that’s only if you take
the exam at a verified exam center.

Domains: The PMP exam is organized into three domains instead


of the previous five. The three domains are People, Process, and Business
Environment

Exam Content: The questions on the exam cover a wide range of


project management topics, including project initiation, planning, execution,
monitoring and controlling, and closing. The PMP exam is based on the
latest PMP Exam Content Outline (ECO) as released by PMI in JAn
2021Passing Score: The passing score for the PMP exam is determined by
a psychometric analysis and is not publicly disclosed. It may vary from
exam to exam.

Exam Eligibility: To be eligible for the PMP exam, candidates must


fulfill specific educational and professional experience requirements as
outlined by PMI.

Preparation: To prepare for the PMP exam, candidates are recommended


to study the PMBOK® Guide, which is widely recognized as the primary
reference for project management knowledge. In addition to the PMBOK®
Guide, PMI also recommends exploring other courses, books, and
resources to enhance understanding and readiness for the exam.

Effective Exam Strategies: It is important for candidates to not only have a


thorough understanding of project management principles and practices
but also develop effective strategies for answering different question
types. These strategies can help candidates choose the best answer and
manage their time effectively during the exam.

By diligently preparing and focusing on the exam content and strategies,


candidates can increase their chances of success in earning the esteemed
PMP certification.
PMP Exam
Question Types
The PMP exam comprises different types of questions to assess a candidate's
project management knowledge and skills. Familiarizing yourself with these
question types can enhance your exam preparation. Here are the common
question types you may encounter:

Situational Questions: These questions present hypothetical scenarios


where you must analyze the situation and select the best course of action
based on project management principles and best practices. They test
your ability to apply your knowledge to real-life project scenarios.

Definition and Conceptual Questions: These questions assess your


understanding of project management terminologies, processes, and
concepts. They require you to recall and explain key definitions, principles,
and theories.

Calculation Questions: These questions require you to perform


calculations related to project management, such as earned value analysis,
critical path determination, or cost estimation. They assess your ability to
apply mathematical formulas and quantitative analysis to project scenarios.

Interpretation of Diagrams and Charts: These questions involve


analyzing diagrams, charts, or network diagrams to answer questions
related to project scheduling, resource allocation, or risk management.
They test your ability to interpret visual representations of project data
and make informed decisions based on them.

Best Answer Questions: These questions present a scenario or


problem and ask you to select the best answer among multiple options.
There may be multiple choices that seem plausible, but you must identify
the most appropriate and effective solution based on project
management principles.

To excel in the exam, it's crucial to practice a variety of question


types and develop a strong foundation in project management knowledge.
Understanding how to approach each question type can help you choose the
best answer. By studying and practicing these question types, you can
improve your readiness for the PMP exam and increase your chances of
success.
Strategies to Choose
the Best Answer on
PMP Exam Questions
Answering PMP exam questions effectively requires a strategic approach.
Consider the following strategies to improve your chances of selecting the
best answer:

Situational Questions: Begin by eliminating obviously incorrect choices to


narrow down your options. This approach increases your chances of
selecting the correct answer from the remaining choices.

Prioritize PMBOK Alignment: Base your answers on the concepts


and principles outlined in the PMBOK (Project Management Body of
Knowledge) rather than relying solely on personal experience. Keep the
PMBOK guidelines at the forefront of your mind when responding to
questions.

Recognize Question Types: Familiarize yourself with the four question


types commonly found in the exam. Understanding the question type being
asked will help you interpret and answer questions accurately.

Efficiently Handle Lengthy Questions: When faced with lengthy questions,


focus on the last concluding line or question to understand the specific
inquiry. Skim through the extraneous text and direct your attention towards
the actual question being asked.

Be Cautious of Absolute Words: Pay attention to answer choices that


include absolute words such as "all," "everything," "never," "only," and so
on. These choices are often incorrect, so exercise caution when
considering them.

Approach Formula-Based Questions: For questions involving calculations,


perform the necessary calculations while reading the question. Having the
figures in mind will enable you to eliminate incorrect or confusing choices
more effectively.

Utilize Review Flags: Take advantage of the review flag feature to


mark questions that require further consideration. By doing so, you can
easily navigate back to these questions after answering the remaining
ones initially.

Trust Your Intuition: If you find yourself uncertain about a particular


question, trust your intuition and make an educated guess. Since the exam
does not have negative marking, a well-reasoned guess could potentially
lead to a correct answer and improve your overall score.

By implementing these strategies, you can improve your decision-making


process and increase your chances of selecting the most appropriate answer
for each PMP exam question. Remember to practice these techniques during
your exam preparation to build confidence and proficiency.
Question #1
A project manager leads a software development project in a hybrid
environment. During project planning, the project manager identified a risk
where a technical resource for a critical path item may not be available when
needeOne week before the resource is needed, the technical engineer had a
personal emergency and had to take a leave. What should the project
manager do next?

Consult the risk register for an appropriate planned risk response and
implement.

Revise the project management plan and move the task to a time when
the technical resource will be available.

Review the business requirement with stakeholders and exclude the task
assigned to the technical resource.

Update the lessons learned report and the risk log to reflect that this risk
has materialized.

Correct Answer: A

Question #2
A team has just adopted an agile approach. During daily standup meetings,
the team expressed concerns about task delays. The project leader worked
with the product owner to get clarity on the features. The project leader asked
the team to fast-track all product features to ensure delivery. Sprints are being
completed but with either fewer features or low quality. What should the
project leader have done to ensure success?

Asked the team to create an impediment log and keep it updated for use
in the next sprint planning

Directed teams to possible solutions that help in removing the


impediments and contribute to a timely delivery

Suggested to the team to add impediments as work items in the product


backlog to be fixed in the next sprints

Empowered the team to improve their processes, tools, and interactions


to be more effective in delivery and removing impediments

Correct Answer: D
Question #3
A team is delivering features to a customer at every iteration. After completing
each iteration, the customer is invited for a review. However, the customer is
frequently not available and the review is often delayed, which results in
increased rework for the team. What should the project manager do?

Include the customer in daily project activities to gain the required


guidance

Plan ahead and define the best way to review the deliverables with the
customer

Request the customer to clarify all requirements at the start of each


iteration

Ask the customer to review the deliverables in each iteration based on


their availability

Correct Answer: B

Question #4
A project manager is part of a team that is launching a series of features to
comply with a new regulation. The team has only 6 weeks to release the
features to the legacy applications. During the standup meeting, a software
engineer indicated that the development of an important feature is on hold
until the assigned designer completes a specific task. This delay is a serious
road block to meeting the release date. What should the project manager do?

Meet with the design team manager to inform them of the current status
and request an additional designer

Ask the software engineer to move forward without completing the


important feature

Contact the design team manager and ask to reconsider the priority list
based on the latest situation

Meet with the designer to share the current status and develop a solution
to complete the task

Correct Answer: D
Question #5
A project manager is working with a customer's team on a new project. Some
product definitions and requirements are still not clear, but the customer
wants to start activities as soon as possible. The organization is also
expecting product delivery for a specific date due to a regulatory requirement.
Due to the nature of the project, the project manager has decided to use a
hybrid approach. Why did the project manager choose a hybrid approach?

A hybrid approach will enable project activities to start immediately and


allow for a plan for the requirements definitions

A hybrid approach will allow the project manager to revise the product
specifications

A hybrid approach will allow for management of the requirement


uncertainties as well as the date restriction

A hybrid approach will ensure the delivery date is accomplished and will
eliminate product uncertainties

Correct Answer: A

Question #6
A project team has expressed concern that certain remote team members are
not able to collaborate with the larger project team due to their work schedule.
The project manager is confused since the entire team is located in the same
time zone and believes there are other factors at play. What should the project
manager do next?

Implement new options

Examine the team's virtual needs

Rectify ground rule violations

Review performance formally

Correct Answer: B
Question #7
A company is implementing a project with team members located in different
countries and time zones. Individual performance is satisfactory, but the
team's performance as a whole is low, especially in terms of group activities.
What should the project manager do?

Review and reassign team assignments

Facilitate communication and team building

Negotiate for new team members

Review and update the communications management plan

Correct Answer: B

Question #8
During the third iteration of a project, the product owner requests another
mandatory feature. This also happened in the previous two sprints, which
resulted in failure and caused frustration within the team. What should the
project manager do next?

Request the scrum team to prioritize the product backlog

Ask the product owner to prioritize the backlog with the project team

Call for an internal meeting to discuss the changes and their value

Incorporate the changes in the last sprint before the first release

Correct Answer: C
Question #9
Five agile teams working together on a product recently performed release
planning. Midway through the project, each team showed that their progress
was on track. When all of the teams integrated at the product level, many
integration issues were observeThe overall product release progress declined
with predictions showing the committed content will not be able to be
accomplisheWhat should the project manager have done differently?

Performed a Scrum of Scrums on a regular basis to help the teams


remove impediments

Formed a separate quality assurance team to test all items coming from
each team at the end of each sprint

Arranged an online session on the integration concept and suggested


tools to the teams

Ensured frequent and continuous integration of work to obtain early


feedback and continuous learning

Correct Answer: D

Question #10
A project team member is having difficulty delivering assigned tasks for a
project that is at risk of being delayeThe main issue is that the team member
does not understand a new system that was recently implementeWhat should
the project manager do?

Ask the team member to learn the new system as on-the-job training.

Issue a change request to extend the project schedule.

Escalate the team member's performance to the project sponsor.

Assign an experienced resource to support the team member.

Correct Answer: A
Question #11
A project team consisting of four team members will be rolling out a
company-wide application to both staff and contractors in a country. To
deliver within strict the time lines, a local company skilled in application
deployment and change management will need to be contracteWhat should
the project manager do to empower the local company?

Manage expectations and agree on the requirements that the contractor


will deliver under the supervision of the project manager

Begin to roll out the application by micromanaging the contractor

Set expectations and agree on the requirements that the contractor will
deliver with periodic progress reports

Deploy the contractor's staff under the supervision of the project manager

Correct Answer: A

Question #12
A project manager is managing a construction project that is facing
challenges. There is schedule overrun, cost overrun, and the client is unhappy
with the specific scope progress. What should the project manager do first?

Review the scope and project objectives.

Enforce the penalty clause on the supplier.

Take action to reduce the cost overrun.

Work with the client on the scope completion.

Correct Answer: A
Question #13
In a geographically distributed project team, the project team members
continue to email status reports and update schedules after their weekly
meeting discussions. However, the team is having difficulty tracking the
changes and progress made. What should the project manager do?

Facilitate training on version control and project artifacts.

Maintain separate document control via regions to avoid discrepancies.

Maintain a central repository of artifacts with a version control system.

Develop a document management software for version control.

Correct Answer: C

Question #14
A project manager has been assigned to a project where collaboration with
the business is a critical key factor. The project manager is not sure about
which approach to use. A senior project manager has been assigned to help
the project manager. What advice should the senior project manager provide?

Work with the project manager to develop a new approach that will bring
benefits to the project

Suggest using an agile approach since customer and team collaboration


is critical for project success

Establish a project management methodology that requires the customer


to provide daily updates to the team

Provide a project management template for the project manager to follow


as a guide

Correct Answer: B
Question #15
A project manager is managing a large project. A stakeholder has just
discovered a new risk that has not been identified in earlier stages. What
should the project manager do?

Confirm to the stakeholder that the risk register has been completed and
validated by all stakeholders

Perform a risk analysis directly with the stakeholder who raised the risk
and update the risk register

Communicate the risk to the steering committee and request a mitigation


plan from senior management

Add the risk to the risk register and reevaluate the register with help from
the project team and stakeholders

Correct Answer: D

Question #16
A Scrum team is analyzing the burndown chart on day four of a 15-day sprint.
The burndown chart is shown below. What should the team do next?

Ask the product owner if some low-priority stories could be cut


from the sprint

Continue with the sprint as the progress shows buffers for potential
interruptions

Ask the project team to select any additional stories as they have
additional capacity than planned

Continue with the sprint work as planned and keep monitoring

Correct Answer: D
Question #17
A project manager is closing a project and preparing to hand it over to the
operations team. During handover, a delayed invoice was submitted with a
higher-than- planned cost against the project work. Consequently, project
handover was delayed and the project's reported completion costs were
increaseWhat should the project manager have done to avoid this situation?

Notified all vendors about the invoicing and nonpayment deadlines

Reviewed the total committed cost against the cost invoiced at project
closing

Involved the finance team and discussed the issue with the vendor

Captured and reviewed all of the project work and related costs regularly

Correct Answer: D

Question #18
A project manager is assigned to a critical software development project. The
team is using a hybrid approach and has divided development into four
sprints. At the end of sprint three, the project manager discovers that the
earned value (EV) is US$500,000 and the planned value (PV) is US$550,000.
What should the project manager do?

Fast track the project

Adjust the budget

Introduce a float

Adjust the project time line

Correct Answer: A
Question #19
A project manager is working with a co-located agile project team that has
worked together long enough to be in the performing phase of team
development. An unforeseen event has caused the team to be dispersed and
they are now unable to co-locate. What should the project manager do to
keep the team performing as effectively as possible?

Ask the project sponsor and executive stakeholders to encourage the


team to maintain their performance

Provide the team with virtual collaboration software and training on the
software to minimize disruption

Transition the team from an agile approach to a predictive approach for


better performance control

Evaluate project performance and step in if performance decreases to an


unacceptable level

Correct Answer: D

Question #20
A project manager is reviewing the requirements of a large program. Which
requirements should the project team prioritize to avoid getting fines?

Certifying sustainable products

Establishing company processes

Complying with new regulations

Developing new product lines

Correct Answer: C
Question #21
During the lessons learned workshop, one stakeholder mentioned that the
project was unsuccessful as it did not deliver the expected business value.
What should the project manager do to address this concern?

Review the project management plan tasks with the stakeholders.

Review the business benefits realization plan with the stakeholders.

Review the project management plan budget with the stakeholders.

Review the communications management plan with the stakeholders.

Correct Answer: B

Question #22
There is a conflict on an agile project about following organizational
processes, many of which do not add any value to the project. To resolve this,
which one of the following should be regarded with the highest priority?

Needs of the organization

Needs of the customer

Needs of the agile lead

Needs of the project manage

Correct Answer: B
Question #23
A project team is using one of the visual management tools to identify
dependencies. It was identified that domain knowledge from one team needs
to be shared with another team to ensure the continuity of deliverables. What
should the project manager do?

Remove the dependency to eliminate the need for knowledge sharing.

Redistribute the team members so knowledge is available in both teams.

Merge both teams into one team so the knowledge is commonly available.

Request the respective teams to plan for knowledge-sharing sessions.

Correct Answer: D

Question #24
A team member who is working on a critical project deliverable reported that
their computer is not working. The IT department says that due to a high
workload, they will not be able to provide assistance for 1 week. How should
the project manager address this situation?

Use project reserves to buy new equipment to avoid an impact to the


critical path of the project

Schedule a meeting with the project sponsor to request a budget to buy


or rent a new computer

Explore options with the IT department to expedite the necessary repairs


based on criticality of the project

Ask the team member to find an innovative solution or workaround to


overcome the issue and avoid project delays

Correct Answer: C
Question #25
A project manager is leading a team of diverse individuals of all ages. The
working hours for the project were set at the beginning of the project, and all
team members agreed to the hours. However, later in the project, one of the
team members informed the project manager that the previously agreed upon
hours no longer work due to the team member's personal commitments. What
should the project manager do?

Changed the duration of iterations to deliver more value

Validated the iteration goals with the customer

Invited the customer to the daily meetings

Helped the team redefine the MVP

Correct Answer: B

Question #26
A project manager works in a hierarchical organization. The project team
members are used to being told what to do, and the performance reviews
include the percentage of completion of the allocated tasks. After a
conversation with the sponsor, the project manager realizes that they need to
reassign a couple of tasks to meet the next milestone. This change can be
perceived as poor performance by the current assignees. What should the
project manager do?

Organize a team meeting and inform the team members that, as the person
accountable for delivery, they decided to change the task allocation

Ask the more experienced team member privately to take the task and
inform the other team members that work has been reassigned

Ask the less experienced team member privately to stop working on the
task and inform another team member that the work has been reassigned

Organize a team meeting to inform team members about a change in


direction and work with them to change the task allocation

Correct Answer: D
Question #27
A project manager has just been hired to lead a project team in a hybrid
environment. The team is working on a group of critical projects. What should
the project manager do to ensure the right environment and authority are in
place to effectively deliver the projects?

Create a project steering committee aligned with existing organizational


structures.

Develop a detailed project management plan to share with project


resources.

Develop a detailed risk log and share it with all of the project stakeholders.

Appoint a self-organizing project team that is not influenced by


organizational factors.

Correct Answer: A

Question #28
A building management system (BMS) project is in its commissioning phase
and handover to the operations team will commence soon. However, the
project manager noted that both the project and operation teams are not able
to properly operate the BMS. As a result, there is an increased risk of the
project schedule being delayeWhat should the project manager have done to
avoid this situation?

Brought both teams together in a joint meeting to resolve the issue

Made some adjustments to BMS to be more suitable for the teams

Allocated a dedicated handover team at early stages of the project

Allocated proper resources for training on BMS in the project plan

Correct Answer: D
Question #29
A team working on a close deployment waits to receive critical information
from the customer. The customer keeps postponing sending the information
which is delaying the deployment. What should the project manager have
done to prevent the delay?

Obtained all critical information ahead of time

Involved the customer in the deployment process

Used the sample data already in place

Involved upper management in the process

Correct Answer: B

Question #30
A project manager is assigned to a new project that will launch the digital
version of a current product. Even though the product is well known, the vision
for its digital version is not clear to the stakeholders. What should the project
manager do to increase value delivery?

Gather the team to create a comprehensive product roadmap but only


commit to requirements for the next quarter

Create a visual task board with all of the relevant stakeholders to support
backlog prioritization

Work with the team on the definition of a minimum viable product (MVP)
and present it to the stakeholders

Use spikes to dig deeper into the technical challenges of the new product,
thus reducing the technical risk

Correct Answer: C
Question #31
A project manager is managing an internal project that was poorly
defineRecently, the project manager received several change requests
raised by the organization's upper management. What should the project
manager do first?

Assess the time overrun, and start implementation to avoid additional


delays

Motivate the team to avoid the frustration of working on a prolonged


project

Request a provisional budget increase to avoid any budget overruns

Review the benefits of the proposed changes in relation to the business


case

Correct Answer: D

Question #32
A project's customer is furious. When the customer arrived at the project site,
they discovered that one of their requirements was not met. What should the
project manager do?

Discuss and agree with the customer to implement the missing


requirement

Refer to the requirements traceability matrix and analyze the requirement

Consult the scope management plan with the customer to understand the
gap

Analyze the benefits management plan and implement the needed


change

Correct Answer: B
Question #33
A project manager is evaluating a project and realizes that its earned value
(EV) shows the cost spent is higher than the value delivereThe project
manager then discovers that the team has been adding small features that are
not part of the requirements. What should the project manager do?

Request additional budget because additional features are being added

Ask the product owner to add the additional features to the requirements

Encourage the team to continue, as this will eventually help the customer

Ask the team to focus on and deliver only the agreed-upon features

Correct Answer: D

Question #34
A new law was published about zoning permits for telecom towers. This may
cause cost and schedule overruns for the new network rollout. What should
the project manager do?

Meet the sponsor to ask for additional time and budget increase

Minimize the scope to catch the cost and schedule baseline

Update the project plan because the law is an obligation for the project

Assess and prioritize the impact of the new law on the project plan

Correct Answer: D
Question #35
A controller proposed a budget reduction for projects because the majority of
implemented solutions resulted in little returns on investment (ROI) or
operational improvements. The project manager objected and presented
project assets showing all solutions having been demonstrated, accepted, and
delivered within the relevant framework constraints. The project manager
suggested that the issues may stem from the project evaluation and selection
processes. What was the project manager demonstrating?

Multiple stages of development that members may go through toward


working formations

Cause-and-effect identification in root cause analysis toward achieving


project value

Strategic negotiation techniques in determining budget priorities in future


sessions

Risk management in addressing impediments, obstacles, and blockers to


project success

Correct Answer: B

Question #36
Eight highly qualified experts have been assembled to work for a 6-month
period on a specific aspect of an organization's product development process.
How should the project manager support this team to succeed?

Define roles and targets for all team members and regularly follow up with
one-to-one meetings to review progress.

Hand over control of specific aspects of their roles as experts and let
them agree on their own timelines and targets.

Work with the team members to define the overall objective and support
them to engage around the goal.

Bring in a senior colleague who is also an expert to ensure the team is on


track to achieve the goals and objectives.

Correct Answer: C
Question #37
A project manager wants to assign a junior engineer to a new project. In past
projects, the engineer showed initiative to take on complex tasks and solve
problems in innovative ways without any need for encouragement. However,
the engineer declines the project manager's invitation to join the new project.
What is the most likely reason for the engineer's refusal to work on the
project?

The project manager did not follow the normal hiring process with the
engineer's functional manager

The engineer has project burnout from working long hours and solving
difficult problems

The engineer did not feel welcome or enjoy working with the other project
team members

The project manager did not sufficiently support and recognize the
engineer's professional growth

Correct Answer: A

Question #38
During the execution of a project, a company decides that everybody will need
to take vacation time before the end of the year. This may cause a change in
the project time line. How should the project manager address the situation?

Agree with functional management and team members on a vacation


schedule that would minimally impact the project schedule

Submit a formal request to senior management asking them not to


proceed with this decision based on the impact it will have on the project

Push out the project timeline according to the vacation plan in place
based on the recent company policy

Discuss the vacation plan and include scheduling changes in the change
log database

Correct Answer: D
Question #39
A project manager identifies an issue between two team members that is
affecting the development of one of the deliverables during the second
iteration of a project. How should the project manager address this issue to
avoid any impact to the project?

Send a warning to both team members indicating that if the issue


continues, both will be removed from the project

Escalate both team members to their respective functional managers and


let them take the appropriate actions

Contact the functional managers to request substitutes for the conflicting


team members

Schedule a meeting with both team members to understand the issue and
facilitate a solution that satisfies both parties

Correct Answer: D

Question #40
A project team is implementing a hosted system for a third party. Just before
going live, the customer asks the project team to include additional
functionality. The project team identified risks to the delivery date and
informed the project manager that some of the requested functions are in
conflict with the agreed scope. What should the project manager do?

Discuss with the customer the risks identified and team's concerns

Discuss with the team, estimate the effort, and raise a change request

Ask the customer to go live and add the new functionality in the backlog

Ask the team to deliver the functionality on the agreed go-live date

Correct Answer: A
Question #41
A state-of-the-art product was delivered at the end of a project life cycle.
However, the customer claims the product was not designed to specifications.
What should the project manager have done to avoid this issue?

The customer's requirements should have been captured and modified to


meet the supplier's standards.

The iteration review planning meeting should have been planned


accordingly.

The customer's requirements should have been captured in order to meet


the customer's standards.

The sprint retrospective meeting should have included necessary


stakeholders.

Correct Answer: C

Question #42
A project manager has been asked for performance feedback regarding one of
the team members. The project manager would like to gather additional input
from the project team because there are no metrics in place for evaluating
employee performance. What should the project manager do next?

Identify levels of decision-making authority

Evaluate demonstrated task accountability

Determine the appropriate approach

Analyze team member influence

Correct Answer: C
Question #43
A new major road project is starting, and the contractor has contractually
committed to submitting regular status reports and participating in integration
meetings. Halfway through the project life cycle, the contractor stops
participating in meetings and submitting reports, stating these items consume
too much time. What should the project manager do first?

Assess the risk of the contractor not attending meetings and submitting
reports for the rest of the project and escalate it to the project sponsor

Remind the contractor that they committed to attending meetings and


submitting reports per the contract

Submit a claim for not fulfilling the contract terms and handle the claim in
accordance with the alternative dispute resolution

Speak with the company's lawyer and request that they demand the
contractor fulfill their contractual commitments

Correct Answer: B

Question #44
While finalizing project management plans, a customer provides the project
manager with a new set of quality standards to which the final product must
adhere. What should the project manager do to ensure a smooth delivery of
the product?

Involve the client in risk identification

Agree with the client on a new project charter

Involve the client in a performance gap analysis

Agree with the client on acceptance criteria

Correct Answer: D
Question #45
A project manager has been given a critical, 5-day window and is allocated a
maximum of US$100,000 as a contingency reserve. Subsequently, the project
manager drafted a course of action based upon the best available information.
Overall, five actions were required to be completed at a cost of US$20,000
and a duration of 1 day each. After 3 days of work, the project manager
completed two actions and spent US$80,000. What should the project
manager do next?

Complete all actions and then inform the client of the additional cost and
schedule overrun needed to complete the project

Stop the work and raise a project change request to the change control
board (CCB) for additional funds and a project schedule extension

As the CPI and SPI are greater than 1.0, reevaluate and prioritize the
remaining actions

As the cost performance index (CPI) and schedule performance index


(SPI) are less than 1.0, reevaluate and prioritize the remaining actions

Correct Answer: D

Question #46
A project manager wants to make sure that similar projects in the future use
the project's performance data as a reference. However, the project manager
is not sure how to accomplish this. What should the project manager do?

Keep project artifacts up-to-date and accessible to all stakeholders

Share project documentation in a repository with exclusive access

Schedule weekly knowledge-sharing sessions with key stakeholders

Send periodic emails to senior management with the latest project


updates

Correct Answer: A
Question #47
During a system demo, a project stakeholder rejects the features completed
from the most recent user stories. According to the stakeholder, the product
does not meet the quality standards required by regulations. What should the
project manager have done to avoid this?

Ensured that the project sponsor understood the scope of the project to
avoid any future complaints

Ensured the stakeholder concerns were properly addressed in the


iteration to avoid future setbacks

Reviewed with the product owner that all acceptance criteria were met
for the stories worked on in the iteration

Reviewed with the product owner that all the stories worked on in the
iteration were in the project backlog

Correct Answer: C

Question #48
A project is 70% complete when the project sponsor requests an additional
deliverable. What should the project manager do first?

Negotiate with the project sponsor on the possible alternatives

Determine the possible impact of this change on all aspects of the project

Reject the request as being too late and leading to major scope creep

Submit the request to the change control board (CCB) for a decision

Correct Answer: B
Question #49
A company initiated a departmental transformation project improving the
processes for the organization using a predictive approach. This is a critical
project for the organization and, in the middle of the project, the project
manager noticed that one of the deliverables cannot be produced due
to a missing technical skill. What should the project manager have done
to avoid this?

Asked the sponsor to identify all required skills during the planning of the
project

Identified all required skills after the kick-off of the project

Planned all required training for the team during the onboarding process

Identified all required skills during the planning of the project

Correct Answer: D

Question #50
A project manager is beginning a new project with very diverse team
members. The project manager chose to use consensus building so the team
can agree on and be engaged in how the project will be executeHow should
the project manager proceed?

Create an environment where the agreement is reached by a majority vote

Create an environment where the agreement is reached through


discussion
Establish recurring brainstorming sessions to discuss project issues

Allow team members to contribute ideas in a stream-of-consciousness


mode

Correct Answer: B
Question #51
A project manager for a software technology project works in a matrixed
organization with virtual teams. Unfortunately, the functional manager informs
the project manager that there may not be any resources available to test the
software. What should the project manager do next?

Request a teleconference meeting with the sponsor to submit a change


request to allow the development team to conduct testing

Engage with the functional manager to discuss details to obtain the


required support

Discuss testing requirements at the weekly project meeting to negotiate


the best approach to test software

Send an email to the procurement specialist to negotiate with a company


that specializes in software testing

Correct Answer: B

Question #52
A project manager is leading a team of diverse individuals of all ages. The
working hours for the project were set at the beginning of the project, and all
team members agreed to the hours. However, later in the project, one of the
team members informed the project manager that the previously agreed upon
hours no longer work due to the team member's personal commitments. What
should the project manager do?

Discuss the lack of dedication with the team member and their functional
manager

Allow the most senior team members to decide the time that works for
the team

Remove the team member from the project team to be fair to the other
members

Reassess the team's hours collaboratively so that the team is not


impeded by the issue

Correct Answer: D
Question #53
A company is implementing a growth strategy by constructing a new
production facility, which will soon move into the operation phase. Although a
governance policy was already in place, the company must comply with new
financial regulations that have been recently implementeCompliance with the
regulations will cause a major change in project scope. How should the project
manager respond to this requirement?

Perform an analysis to assess the Impact on the project.

Proceed with the existing company governance policy.

Escalate the issue to upper management and let them decide.

Directly comply with the financial regulations.

Correct Answer: A

Question #54
A project manager has been assigned to an emergency project that must be
completed within the next few weeks. The project manager realizes this will
have an impact on the local community. As the work is near a school, the
project manager has engaged with them to understand their needs. How
should the project manager ensure the work continues smoothly?

Postpone the required work on the project until school holidays begin

Continue the work as planned and inform the school when the project team
arrives on-site

Advise the school to close for the duration of the project work

Liaise with the school to include nonworking project hours during school
start and finish times

Correct Answer: D
Question #55
It is late at night on a weekend when a team member calls the project
manager on the telephone. The team member is crying about the pressures of
an upcoming deadline. What should the project manager do?

Review the organization's human resources (HR) policy.

Empathize with the team member and discuss next steps.

Ask the team member to send their concerns in writing.

Schedule a meeting with the team member for the next work day.

Correct Answer: B

Question #56
A team is having a hard time completing work due to unclear requirements.
They have not been able to complete an iteration successfully in several
months. In order to help the team, what should the project leader do?

Recommend that the team reviews the length of the iteration with the
stakeholders.

Recommend that the product owner reviews the backlog refinement


processes.

Recommend limiting the work in progress to improve the team's focus.

Recommend a review of the team members' individual performances.

Correct Answer: C
Question #57
A project manager for an agile project is concerned that the team has been
losing momentum over the last iterations. Which two tools should the project
manager use to analyze team performance? (Choose two)

Burndown chart

Product backlog burnup chart

Cumulative flow diagram of completed features

Work breakdown structure (WBS)

E Project schedule

Correct Answer: A & B

Question #58
A project manager is working with the team to deliver a project in a company
that uses different delivery methods. The project manager is concerned about
the communication channels currently suggested by the project management
office (PMO) because some information is taking too much time to reach the
team members, causing negative consequences for delivery. How should the
project manager avoid this situation in the future?

Agree with the project team on a suitable collaboration and make sure
information is shared at all times.

Use the same methods until the end of the current delivery and suggest
new ones during the retrospective.

Refer to the policies and frameworks used at the company enterprise level
and inform the project team members.

Tell the sponsor that the project manager will use their own communication
model to ensure on-time delivery.

Correct Answer: A
Question #59
A company must implement a new regulation. The government has specified
the date when the regulation will be enforced but has only provided high-level
information on the regulation's requirements. Therefore, changes in definitions
are to be expected due to uncertainty. Which life cycle should the project
manager use for this project?

A predictive execution strategy

An iterative execution strategy

An agile execution strategy

A hybrid execution strategy

Correct Answer: D

Question #60
A project manager is managing a project that has a new sponsor who is
cutting the budget. As a servant leader, how should the project manager
handle the budget cuts with the team?

Notify the project sponsor that the budget reduction will require a
schedule slip and scope reduction.

Collaborate with the team to assess the impact of the change on the
project and recommend an updated project plan.

Inform each team member that they must release a portion of their
budget but must remain on schedule with no change to the scope.

Meet with the schedule coordinator and financial analyst to tell them
which budget lines to reduce and where to release slack.

Correct Answer: B
Question #61
A project manager has completed an assessment of the project team's
performance. Some team members have performed poorly on their assigned
tasks. What should the project manager do?

Create a new standard performance measure based on project


requirements

Develop different approaches based on team members' motivation and


ability

Develop a standard approach to provide feedback to all team members

Provide intensive oversight to the team members who performed poorly

Correct Answer: B

Question #62
An agile team has released the second version of its product, but the
feedback is that the software has many bugs that compromise the user
experience. What should the project manager do?

Hire an external consultancy firm to focus on testing and quality control to


avoid the issue in the future

Propose an internal program that offers incentives for the team members
who find and fix bugs

Closely evaluate the skill set of the team, looking for technical gaps that
need to be filed in order to improve quality

Facilitate the next retrospective meeting, focusing the team on analyzing


root causes and proposing solutions

Correct Answer: D
Question #63
key project stakeholder has started to escalate all issues and main
requirements to the project sponsor. The project manager is concerned about
the team not receiving direct communications from this stakeholder. Which
two actions should the project manager take to improve the relationship with
the stakeholder? (Choose two.)

Provide training to the team on emotional intelligence and status


reporting techniques

Promote an adaptive and transparent environment where the team can


easily communicate with the stakeholders

Share weekly status reports with detailed information about the project
and team performance

Submit performance reports and task assignments to keep the


stakeholder informed

Schedule regular meetings with the key stakeholder to provide updates


E
and receive feedback

Correct Answer: B & E

Question #64
A project manager is leading a multiyear project that involves internal and
external stakeholders. As the project manager begins to gather requirements,
additional business stakeholders express interest in being involveWhich three
actions should the project manager take to ensure proper stakeholder
involvement? (Choose three.)

Prioritize stakeholders based on the project phase and need

Perform a stakeholder assessment to align with the project objectives

Classify and rank stakeholders based on their positions in the organization

Include all stakeholders in the stakeholder engagement plan and provide


the same level of communication

Develop a stakeholder impact/influence matrix to determine the level of


E
engagement

Correct Answer: A, B & E


Question #65
In the initiating phase of a project, the project manager and team members are
prioritizing the product backlog along with the product owner. What should
the project manager do next?

Produce a value-added product for the customer in each phase of the


project.

Produce a value-added product for the customer as continuously as


possible.

Produce a value-added product for the customer in the beginning of the


project.

Produce a value-added product along with the supporting


documentation.

Correct Answer: B

Question #66
A project manager is overseeing a project as part of a program geared toward
a major technology disruption. The team is comprised of brilliant young
professionals who have worked on different projects for the organization in
the past. However, the team complained that they previously experienced a
lack of direction during project execution and are afraid of the same issue in
this project. Which two actions should the project manager take to ensure that
this issue does not occur in this project? (Choose two.)

Organize a team-bonding activity and invite an external manager to speak


to the team.

Set a clear vision for the project and ensure it is visible to all stakeholders.

Focus on the resource management plan and track project progress.

Encourage the team to do a brainstorming session and provide a


mitigation plan.

E Keep the team engaged and focused on the project's direction.

Correct Answer: B & E


Question #67
Due to organizational changes, several key stakeholders are replaced by new
ones in the middle of a project. As a result, numerous new requirements are
raiseWhat should the project manager do to ensure success of the project?

Review and prioritize new requirements with stakeholders to determine


which change requests are neede

Seek immediate approval to amend the project timeline and budget in


order to deliver all new requirements.

Escalate the issue to the project sponsor and seek support to keep the
original requirements.

Emphasize to the new stakeholders that new requirements are not


allowed at this stage of the project.

Correct Answer: A

Question #68
One phase of a project took much longer than initially anticipateThe key
stakeholders expressed their concern regarding a potential project delay.
What should the project manager do?

Request additional contingency from the sponsor

Add more float to the overall project schedule

Expedite the next phase to reduce slippage

Organize a root cause analysis (RCA) workshop

Correct Answer: D
Question #69
An agile team is working on a project that will be launched in six countries.
Each country has specific requirements in addition to the base offering. The
estimates indicate it will take six months to develop the base offering and an
additional month to finalize each country's unique requirements. The expected
revenue for the product is the same for each country. Which release strategy
should the project manager recommend?

An iterative-based strategy to maximize value by releasing the product to


each country as it is finalized and ready for release in that country

A financial-based strategy to reduce the roll-out effort and costs by


planning a single, bundled release to all countries at the same time

A risk-based strategy to maximize the perceived value of the product by


launching it to the countries with the lowest technical complexity

A quality-based strategy to maximize post-market adoption by releasing


the product to the countries with the lowest probability of reporting field
issues

Correct Answer: A

Question #70
A primary stakeholder is unable to join the project status meetings
consistently. The project manager has been communicating with this
stakeholder informally and regularly to ensure that the stakeholder is up to
date on the project. However, the project manager has recently resigned and
will not be meeting with the new project manager prior to departure. How
should the project manager ensure that the new project manager continues to
update this particular stakeholder?

Ensure that the project team has been provided guidance on the specific
needs of this stakeholder

Update the stakeholder engagement plan with the specific


communication needs for the stakeholder

Ensure that the project documents contain specific instructions regarding


the stakeholder

Update the communications management plan with specific information


on stakeholder engagement

Correct Answer: B
Question #71
A project team is implementing an enterprise notification tool with a vendor.
The project manager noticed that this vendor's developer has been reporting
the same status for several weeks in a row. A few days later, the vendor
communicates that the deliverable will not be completed on time due to
resource constraints within their company. What should the project manager
do next?

Update the risk register to reflect the delay, communicate the impact to
the schedule, and escalate to management for assistance

Conduct a project review with the project sponsor to explain the delay
and add a developer to work with the vendor

Add the delay to the issue log and work with the vendor for a resolution
that will bring the schedule back on track

Review the contract with the vendor to go over the financial penalty that
is applicable to this situation

Correct Answer: C

Question #72
A project manager for a software development company faces a number of
financial risks in their project. The project manager needs to frequently check
the strength and efficiency of the risk management process. What should the
project manager use to accomplish this?

Brainstorming session

Stakeholder register

Assumption log

Audit meeting

Correct Answer: D
Question #73
Atypically high-performing team member has started to demonstrate a
performance drop as well as some aggressive behaviors toward other team
members in meetings. The project manager has worked with this individual for
many months on this project and has not seen this type of behavior before.
What should the project manager do?

Discuss the individual's behavior with the other team members to


determine if they have noticed and know what is going on

Attend more team meetings to observe the team more closely to


determine the root cause

Discuss the project manager's observations with the individual to


determine why they are behaving this way

Discuss their performance with the team member's functional manager as


well as human resources (HR) and discuss next steps

Correct Answer: C

Question #74
In a newly formed project team, one experienced team member is
overwhelmed by the complexity of the tasks and is not happy with the project
team. What should the project manager do?

Explain that the tasks are unavoidable and ask the team member to find a
solution to overcome the challenges

Set up team-building activities with the project team members to reduce


tension

Ask the team member to enter this potential schedule delay in the risk
register

Actively listen to the team member and identify ways to support their
needs in completing the tasks

Correct Answer: D
Question #75
A project is being delayed due to a large amount of rework caused by a
quality problem that is impacting the critical path. What should the project
manager do?

Report the delay with rectifying actions to the project management office
(PMO).

Rebaseline the project schedule to absorb the delay.

Notify the project steering committee about the cause of the delay.

Report the delay with rectifying actions to the change control board
(CCB) for review.

Correct Answer: D

Question #76
An experienced project manager is managing a multi-million dollar agile
project. The project manager communicates the ground rules to the team, but
after 12 iterations, the project manager starts noticing that some team
members are not following the ground rules. What should the project manager
do first to ensure team adherence to the ground rules?

Ask the functional manager to replace team members not following the
ground rules.

Schedule a meeting with the project team to reinforce the ground rules.

Notify the project sponsor about this behavior and ask the sponsor to
take disciplinary action.

Contact human resources to request a written warning letter be sent to


team members not following the ground rules.

Correct Answer: B
Question #77
A project manager has been assigned a low-priority project that includes new
team members with no previous formal project experience. The project team
has requested deadline extensions for the first development increment twice
already. What should the project manager do to support the team?

Provide feedback to the team using project performance evaluations.

Include buffer time in the schedule to absorb future delays.

Escalate the impact on the schedule to the project sponsor.

Create a change request to extend the project's duration and costs.

Correct Answer: A

Question #78
A customer has provided excellent feedback on the project. However, a key
project resource is leaving the company. Which measure should mitigate the
impact of this key resource's departure?

Establish a proactive knowledge-sharing plan

Offer a new contract to the resource who is leaving

Develop a contingency budget to replace the key resource

Update the risk register and inform the customer

Correct Answer: A
Question #79
A project manager is working on an enterprise resource planning (ERP)
initiative that contains stakeholders spanning numerous business lines. The
project manager begins to identify, evaluate, and categorize the stakeholder
relationships to the program. What is the purpose of this process?

Identify all stakeholders who can positively affect the project

Identify all stakeholders who can negatively affect the project.

Incorporate the needs of all stakeholders into the communications


management plan

Incorporate only primary stakeholders into the communications


management plan

Correct Answer: C

Question #80
A company just started managing a project using an agile approach. Due to
this change, the general manager is worried about the scope definition
process for upcoming projects. What should the project manager do to ensure
the project scope is completely defined?

Meet with the general manager and convince them to return to using
predictive approaches to avoid any risk

Ask the general manager to review every requirement to ensure all projects
will deliver the requested products

Ask for a budget increase to implement a double-check process to ensure


every business need is included in the requirements

Help sponsors and stakeholders craft the product vision, and bring the
team and product owner together to clarify expectations

Correct Answer: D
Question #81
A project manager is asked to develop maintenance planning software for a
power plant. A similar project was executed by another department in the
organization that was later closed due to low performance. The project
manager is concerned about the project's performance and wants to take
action in advance to ensure the project succeeds. What should the project
manager do?

Continue executing the project as planned and add more resources if they
are required.

Evaluate the project risk and add external experts to address the potential
risks.

Review the lessons learned on similar projects so that they do not fall back
into the same pattern.

Inform the project sponsor about the risk and try to convince them to
withdraw from the project.

Correct Answer: C

Question #82
A newly formed project team includes team members who have been working
in the company for a long time as well as team members who are new to the
company. The project team members discovered that there is a gap in
communication between these two groups, and they are finding it hard to
collaborate with one another. What should the project manager do?

Ask the experienced members to lead the junior members to facilitate skill
transfer

Organize networking sessions to allow the team members to get to know


one another

Encourage team members to focus on delivering results with their


specialized skills

Ask the team to self-organize and escalate any issues to the project
manager

Correct Answer: B
Question #83
A project manager is working for an organization in country A and has been
tasked with opening the first brick-and-mortar store in country The sponsor
has identified the city for the store and wants to minimize any potential issues
with the local government. Which action should the project manager take to
address the sponsor's request?

Work with the organization's legal department to identify local regulations


to ensure project compliance

Work with the organization's project management office (PMO) to build a


project team of residents located in the city

Work with the organization's real estate department and reach out to the
local government to identify the best location for the store

Work with the local government to build the profiles of employees that will
be working in the store

Correct Answer: A

Question #84
An equipment vendor will implement a new production line for a client
company. The year-long project will include 2- to 4-month long iterations;
however, the client's project manager has no agile experience. How should the
project manager ensure that the client is effectively represented in the daily
meetings?

Recommend agile training programs that best suit the client project
manager's schedule.

Propose a session for essential agile knowledge transfer for the client
team to align with the daily meeting goals.

Realign the project to a predictive approach to ensure optimal


collaboration between the teams.

Provide the client project manager with agile best practice documents
and web resources.

Correct Answer: B
Question #85
A project manager is working in a company that has several global offices.
During resource planning for a new project, the project manager realizes that
the company requires projects to include team members from different
continents. What should the project manager do to ensure a successful
project execution?

Plan for a meeting with the project sponsor to discuss the possibility of
utilizing only local colleagues.

Send emails with information about the project deliverables on the first
day of the project.

Connect with every location and check their preferred methods of


communication.

Invite all resources to the project manager's location to form a cohesive


team until all deliverables are completed.

Correct Answer: C

Question #86
A business stakeholder for a project is reluctant to accept an agile approach
due to a previous bad experience, and is pushing for a predictive approach.
What strategy should the project manager use to persuade the stakeholder to
use an agile approach?

Agree on a predictive approach, but apply agile concepts under the


project management umbrella.

Ensure the stakeholder that an agile approach will deliver all of the
expected results in a shorter period of time.

Document the request and escalate to upper management to consider a


modification of the project charter.

Propose a phased project approach with multiple small interactions and


build trust with the stakeholder through frequent value delivery.

Correct Answer: D
Question #87
A project engineer in country A is complaining about the sample received from
the supplier in country B because the sample is not the correct length. During
a telephone conference, the supplier checked the drawings and insisted that
the measurement was accurate. What should the project manager do next?

Hire a company in country B to perform a quality check before shipment

Evaluate the procurement contract to determine the agreed-upon


specifications

Escalate the issue to the purchasing department for review

Add an additional task to cut the received part according to the


specifications

Correct Answer: B

Question #88
A project manager has team members around the world in many different time
zones. Project work frequently stalls because people in one office need to
wait until another office is awake to have questions answereWhat should the
project manager have done to avoid this?

Ensured that the project would be the highest priority for all team members

Planned and scheduled tasks and work packages to overcome


geographical and time zone challenges
Learned more about how each team member prefers to communicate
before assigning project work
Used communication tools, such as video conferencing, so different offices
could communicate

Correct Answer: B
Question #89
The project manager is reviewing a project's progress and notices that one of
the risks has become an issue. What should the project manager do to
address the situation?

Initiate a change request to obtain additional funds from the management


reserve

Meet with the project team and customer to brainstorm about potential
solutions

Schedule a high-priority meeting with the project stakeholders to discuss


the issue

Collaborate with the relevant stakeholders on implementing the risk


response plan

Correct Answer: D

Question #90
A project manager has begun a complex oil refinery project. Although the
project is in the initiation phase, the sponsor keeps asking for concrete dates
for the most important project milestones. When will the project manager be
able to provide the requested information?

During the planning phase, when processes for scope definition and
activity duration and sequencing will be performed

Close to the end of the project, as the forecasts will be more accurate
and most risks will already be mitigated

In the initiation process, as it happens concurrently with the project


contract and project charter creation

As soon as possible, as project delays can be significantly avoided when


a schedule is developed early

Correct Answer: B
Question #91
After conducting a performance assessment, the project manager identified
that some gaps still exist. What should the project manager ensure?

Awards are given to all team members for playing a role in the project and
undertaking the assessment.

Performance improvement programs are organized for all team members


who were assesse

All team members rotate their job schedules immediately to make them
versatile.

Assessment results are kept private and not shared among team
members.

Correct Answer: D

Question #92
A project is in the execution phase. The client was actively involved in the
early stages but has been less engaged lately. A number of changes to the
requirements have recently been requesteWhat should the project manager
do next?

Discuss the changes with the client and jointly make the decision on how
to proceed.

Reject the changes and stay the original course as initially agreed with the
client.

Review the risk register to see if mitigations have already been outlined
for this scenario.

Review the changes and make the decision based on the project team's
recommendations.

Correct Answer: A
Question #93
A technician is scheduled to install internet service at the homes of three
remote call center agents who have different working schedules. Their
functional managers arranged time off to allow time for installation and
testing. The carrier sends an email to the project manager stating that one
appointment is delayed for 2 days. What does the project manager need to do
now?

Inform the product owner

Inform the project sponsor

Inform the relevant stakeholders

Inform the project team only

Correct Answer: C

Question #94
A team member in an agile project informs the project manager they might not
be able to finish an assigned task on time, which could generate an obstacle
for the rest of the team. What should the project manager do?

Ask the team member to bring up the concern in the next daily meeting

Send an email explaining the issue to all team members

Reassign the task to another team member

Move the task to the next sprint

Correct Answer: A
Question #95
A project manager has been assigned to manage multiple agile project teams.
The project manager wants to empower the teams and make them
self-organizing. What should the project manager do to create a positive
environment?

Help the teams in establishing and adhering to their ground rules and
revisit after regular intervals

Copy the ground rules established by another project and provide them to
the teams

Establish the team ground rules and share them with the team for strict
adherence

Extract the organization's policies and processes, customize them, and


give them to the teams to adhere to

Correct Answer: A

Question #96
An agile coach and technical writer for a globally distributed agile team are in
a country with a 9-hour time zone difference from the agile team. The agile
coach and project lead disagree on the timing for the daily standup. The
project lead thinks the standup should be at 10:00 am local time, but the agile
coach and technical writer feel that is an inconvenient time for them. How
does the project lead ensure adherence to agile practices?

Inform the agile coach that the daily standup will be at 10:00 am local time
and ensure all parties can attend

Escalate to management that the agile process is not going to work and
ask them to speak to the agile coach

Have a discussion with the team on the approach and come to a decision
on when the daily standups should be

Have two separate daily standups, one for the agile coach and technical
writer and one for the agile development team
Question #97
A project manager receives a suggestion from a team member for improving
the product attributes without impacting the schedule or cost. This will add
value to the project and the customer. What should the project manager do?

Reject the suggestion and ask the team member to focus on executing
the plan

Ask the team member to submit a formal change request

Accept the suggestion as it has no impact on the project

Ask another team member to validate the impacts of the suggestion

Correct Answer: B

Question #98
During the third iteration of a project, the main sponsor retired from the
company, and a new sponsor was appointeThe new sponsor is not familiar
with the agile approach for project delivery, which leads them to request more
control over the project team. What should the project manager do?

Schedule a meeting with the new sponsor in order to explain the agile
approach and how teams are supposed to be self-organized

Review the sponsor's request with the project team during the next daily
review meeting in order to provide the requested control

Schedule an emergency meeting with the project team so they fulfill


every request that comes from the sponsor

Review the sponsor's request with the project team during the next
iteration review meeting in order to obtain a team decision

Correct Answer: A
Question #99
A medium-sized company has been exploring new marketing tactics with
regard to launching a new product. New product creation is no small task.
In the end, it was too big of an expenditure for the company to undertake.
What should the project manager do in the future when working on new
product projects?

Make use of kanban boards so all stakeholders have a clear view of the
project and provide their help accordingly

Train the team to first find the minimum viable product (MVP) that will
deliver value to the customer

Increase the contingency reserve and prepare the team for applying
fast-failing techniques when the estimates veer from the initial plan

Adopt a chain management approach, developing products based on the


same platform and infrastructure

Correct Answer: B

Question #100
A project manager is managing a few innovation projects with a high level of
uncertainty. The project manager is experiencing challenges with the large
number of change requests issued due to the nature of the project. What
should the project manager do?

Reduce the number of approvers required to implement a change request

Request sponsor approval for all change requests to reduce the number of
changes

Initiate the number of iterations to reduce the number of change requests

Add a fixed number of change requests allowed by the client on the


project baseline

Correct Answer: C
Question #101
A regulatory branch of an environmental government agency has recently
placed a ban on the manufacturing of a specified thickness of plastic
packaging products. This ban will take effect in 12 months. The project
manager for a startup firm working in alternative packaging has been
monitoring the progress of this law for a while and, as part of the risk
management, has identified new products that can support a growing
customer base. What should the project manager do next?

Begin a marketing campaign to sell alternative packaging after the


12-month period ends

Organize a meeting with all stakeholders and review the stakeholder


engagement plan

Continue production processes and plan to discuss changes at the next


annual target review meeting

Inform management of the new law as an opportunity to expand market


share and share the proposed products

Correct Answer: D

Question #102
A project manager is part of a balanced matrix project organization. The
project manager will receive all work performance updates directly from the
new sourcing department head who has no time to spare to give the project
manager the information. What should the project manager do?

Discuss the situation with the company project sponsor for advice

Request information directly from the sourcing department team members

Work out a resolution in consultation with the sourcing department head

Present the situation to the manager of the sourcing department head

Correct Answer: A
Question #103
A regulatory branch of an environmental government agency has recently
placed a ban on the manufacturing of a specified thickness of plastic
packaging products. This ban will take effect in 12 months. The project
manager for a startup firm working in alternative packaging has been
monitoring the progress of this law for a while and, as part of the risk
management, has identified new products that can support a growing
customer base. What should the project manager do next?

Begin a marketing campaign to sell alternative packaging after the


12-month period ends

Organize a meeting with all stakeholders and review the stakeholder


engagement plan

Continue production processes and plan to discuss changes at the next


annual target review meeting

Inform management of the new law as an opportunity to expand market


share and share the proposed products

Correct Answer: D

Question #104
A project manager is part of a balanced matrix project organization. The
project manager will receive all work performance updates directly from the
new sourcing department head who has no time to spare to give the project
manager the information. What should the project manager do?

Discuss the situation with the company project sponsor for advice

Request information directly from the sourcing department team members

Work out a resolution in consultation with the sourcing department head

Present the situation to the manager of the sourcing department head

Correct Answer: C
Question #105
A project manager has just been hired by a company without a project
management governance structure. During the kick-off meeting, a key
stakeholder emphasizes the importance of the project meeting the company's
strategy, investment, and compliance requirements. What should the project
manager do?

Put into place a project governance model in line with the requirements

Replicate the organizational governance to the project governance

Create an organizational project management governance

Ask the organization to create a project portfolio governance

Correct Answer: A

Question #106
A third-party supplier demands payment for the services provided for a
project. The agreement was that payment would be made after the
organization receives payment from the client. The third-party supplier lacks
the capital to meet their payroll and has informed the project manager that if
they do not receive payment quickly, they will withdraw team members from
the project. What should the project manager do?

Explain the third-party supplier situation to the client and request payment.

Inform the client that the project must be delayed until payment is
received.

Reassign resources from other projects to pay the third-party supplier.

Process a bank loan to pay the payroll of the third-party supplier.

Correct Answer: A
Question #107
A project manager is developing the stakeholder register and is having trouble
understanding the motivation of some of the stakeholders. What should the
project manager do to get this information?

Identify each stakeholder's motivations from the business case.

Request stakeholders articulate their motivations at the kick-off meeting.

Email project objectives to all stakeholders and ask for endorsement.

Organize a one-on-one conversation with each stakeholder.

Correct Answer: A

Question #108
During a project's initiation phase, a lessons learned sharing session was held
with the team from another project. Low construction productivity was
discussed as a potential delay to project completion. What should the project
manager do next?

Discuss this issue with the project sponsor to request additional funding to
implement mitigation

Prequalify contractors with proven track records to eliminate productivity


concerns

Add construction productivity to the risk register and develop a mitigation


strategy for site execution

Hire a construction management consultant to develop a comprehensive


site execution plan

Correct Answer: C
Question #109
A project manager is managing a mobile application development project
when one of the experienced team members starts missing deadlines. The
delays will impact project implementation. What should the project manager
do next?

Assign an additional resource to help the team member with the tasks

Ask the team member's functional manager if there are any known issues

Convene a team meeting to encourage and motivate the entire team

Meet with the team member to understand their concerns and/or issues

Correct Answer: D

Question #110
A project manager is leading a hybrid project. The only available resources
that have experience with agile are not at the project manager's location.
The project has a strict schedule and budget, and the project manager is
concerned about their ability to deliver it. What should the project manager
do?

Engage the agile resources through video conferencing on a daily basis

Advise the sponsor that the project will be delayed as agile training will be
required

Request a budget extension to get local resources experienced in agile

Plan to have the agile resources temporarily relocate to the project


manager's location

Correct Answer: A
Question #111
An agile facilitator has gathered a team for a new project. This team and
facilitator have not yet worked on a project together. How should the facilitator
proceed?

Set up a lessons learned session from a similar project.

Hold a team charter discussion.

Schedule a release planning session.

Conduct a product roadmap session with the team.

Correct Answer: B

Question #112
A project manager has been assigned to lead a software project to generate
savings at an important financial institution. Initially, the duration of the project
was 13 months, but due to various issues during execution, the project was
extended to 16 months. By month 11, the expected savings were exceeded but
not all of the functionalities planned for that date were fulfilleHow should the
project manager inform the stakeholders of the project's progress?

Complete the outstanding functionalities before informing the sponsor of


the project progress

Communicate the benefit expectations and the action plan for the
pending functionalities

Send an email with the monthly project progress to all relevant


stakeholders
Report that the project has not fulfilled all the expected functionalities

Correct Answer: B
Question #113
A project manager is working on the delivery of a solution that needs to be
deployed to the public quickly. The project team is experienced, the
stakeholders are supporting the delivery, and the customer is cooperating.
What strategy should the project manager use to ensure on-time delivery of
the solution?

Meet with the customer to agree on the components of the solution and
the priorities

Ask the sponsor for support regarding the allocation of additional


resources to finish on time

Have a high-level plan for incremental deliveries and get the customer's
feedback as early as possible

Have a detailed plan of all milestones, deliverables, functionalities, and


allocation of resources

Correct Answer: C

Question #114
There is frequent conflict between two project team members working on a
project. This has caused a negative impact on the project. How should the
project manager handle this situation?

Counsel both team members and caution them with a final warning.

Relocate the two project team members into different project teams.

Escalate the issue to the human resources (HR) manager before a larger
problem develops.

Help cultivate self-awareness between the two team members through


emotional intelligence (EI).

Correct Answer: D
Question #115
A few virtual team members are located in a region that generally has good
internet connectivity. However, they frequently experience connectivity issues
joining team calls during the day. What should the project manager do?

Determine what the problem is and develop an action plan

Ask the team members to use chat tools as an alternative to calls

Procure tools that consume less bandwidth for internet calls

Record the meeting to share with the team members who were unable to
join

Correct Answer: A

Question #116
A company's CEO complains about the frequency of project communications.
The CEO receives five project reports each week by email but does not have
enough time to review them. In addition, the information that the CEO receives
is not relevant in that it does not explain the project status. What should the
project manager do first?

Meet with the team and decide the type and frequency of the reports to
send to the CEO

Send the CEO one executive summary per week instead of five reports per
week

Review the communications management plan

Review the stakeholder engagement plan.

Correct Answer: C
Question #117
A project manager finds it challenging to comply with standardized processes
for knowledge transfer. The project teams and stakeholders are scattered
around field sites, the office, and remote locations. In addition, some team
members have limited access to the electronically shared files. How should
the project manager manage this challenge?

Study the environment and the available resources to determine which


approach to use.

Send the intended information through email since it is the primary


communication tool.

Communicate a strong message to the team explaining the importance of


knowledge transfer.

Request changes in the processes since it is not suitable for the company
environment.

Correct Answer: A

Question #118
During iteration planning, team A identifies that an important deliverable is
dependent upon a deliverable from team What should the project manager
do?

Ask team B to focus on their backlog and deliver based on their priority

Inform team B of the dependency and ensure that the deliverable is


planned

Make team A a part of team B and ensure that the deliverable is ready

Request team B to immediately start this activity and deliver to team A

Correct Answer: B
Question #119
A large construction project is progressing well as per the project objectives.
The project manager would like to report the project's value to the project
sponsor and seek the next phase of funding closure. What should the project
manager do?

Ensure a measurement system is in place like earned value analysis (EVA)


to track project value for the project sponsor

Create a detailed project report on successes and challenges for the


project sponsor

Submit a detailed report on the cost budget vs. the cost actuals as the
project sponsor will want to know more about finances

Arrange a site visit to show the project sponsor the construction progress
in person

Correct Answer: A

Question #120
A project manager is planning a project with multiple work packages. Each
work package has its own defined scope, but funding will be at the project
level. How should the project manager determine if the allocated resource
budget is sufficient to cover the resource costs of the project?

Estimate the costs at the work package level and add those costs to calculate
the total cost of the project and compare it to the allocated budget.

Create a budget burndown and a scope burnup and then verify that the
project scope is completed before the allocated budget is depleted.

Divide the allocated budget by the number of work packages and verify
that each work package can be completed within the allocated budget.

Fund each work package in the order of its importance and shift any
remaining scope from non-funded work packages to funded work packages.

Correct Answer: D
Question #121
A project manager is managing a project that is halfway through its execution
phase, and the quality standards of the deliverables were formally
accepteHowever, a government agency has recently introduced new
standards that may significantly impact the project. The deliverables must be
changed to align with the new quality standards. What should the project
manager do?

Schedule training for the project team on the new regulations introduced
by the government agency

Set up a structured, independent processes to determine if project


activities followed the standards

Update the lessons learned register and inform senior management of the
new standards

Evaluate the impact the new regulations will have on the project and
submit a change request

Correct Answer: B

Question #122
A project team's performance is being impacted by impeding internal
procedures that are affecting the progress of activities and team autonomy.
What should the project manager do first to address this situation?

Discuss the issue in the next sprint review meeting

Train the team members on the organization's procedures

Ask the organization to improve the internal procedures

Try to remove the barriers and empower team members

Correct Answer: D
Question #123
A self-organizing team for a critical project is consistently delivering value
according to their commitments. During a retrospective, the project manager
observed that most of the team members were stressed due to over
commitments. What should the project manager do?

Support the team during the planning phase to only commit to what they
are able to deliver

Request additional resources to continue delivering value while reducing


team stress

Ask individual team members to plan staggered leave to avoid becoming


stressed

Help the team members by organizing regular stress-relieving and team-


building sessions

Correct Answer: A

Question #124
A project manager received the project charter for a new product. The project
is expected to have two main deliveries: the hardware part that has detailed
specifications already defined, including a sample machine, and the user
interface software that has only a basic specification and a requirement for a
user experience design approach. Which project management approach
should the project manager use?

The software development has a high uncertainty level, so an agile


approach is recommended for the project.

A hybrid approach will work, using agile for software development and a
predictive approach for the hardware deliveries.

The deliverables are significantly different, so the project should be split


into two projects that are driven by a program.

The scope is well defined; therefore, a predictive approach is straightforward


and the hardware and software can by synchronized on the gates.

Correct Answer: B
Question #125
An agile team member received certification on a new tool; however, this team
member is complaining that the rest of the team is not using the tool due to
lack of knowledge. How should the servant leader apply emotional intelligence
to leverage this situation to benefit the project?

Request budget to reward the team member so others will be motivated


to obtain the same certification.

Promote the team member to product owner to leverage the new


knowledge with the clients.

Ask the team member to use their recently acquired knowledge to


develop and provide training to the team.

Provide an incentive to team members who begin using the new tool on
this project.

Correct Answer: C

Question #126
A project manager has been assigned to a project after the charter has been
approveWhile reviewing the charter with the team, the project manager finds
that some major budget items, necessary for achieving the project outcome,
have been misseWhat should the project manager do next?

Immediately discuss this with the project sponsor and request to revisit the
budget to ensure its accuracy

Add the missing budget items to the risk log and present them in the next
project steering committee

Start the project and deal with these budget issues as they arise
throughout the project life cycle

Reduce the quality and cost of other deliverables to allow additional


budget for the items that were missed

Correct Answer: A
Question #127
A project schedule risk has turned into an issue. The project manager
foresees delays in project execution. What should the project manager
do to resolve the issue?

Escalate the issue to senior leadership for resolution

Work with relevant stakeholders to determine possible solutions

Update the schedule baseline to the new project time line

Update the risk management plan and send it to the project team

Correct Answer: B

Question #128
A project manager is assigned to a project where a vendor has been engaged
to build a new system. One week before user acceptance testing (UAT) is
scheduled, the vendor informs the project manager that they can only deliver
half of the promised functions by the UAT start date. What should the project
manager do next?

Communicate with the vendor and project team and explore possibilities
for resolving the issue

Wait until the vendor cannot deliver and then invoke liquidated damages
based on the contract

Escalate to management and prepare for project closure by canceling the


contract with this vendor

Adjust the project schedule to accommodate the current development


progress of the vendor

Correct Answer: A
Question #129
In a time-critical construction project, a misunderstanding occurred between
the supervisor and the technician. The misunderstanding turned into a major
conflict and the technician has complained to the project manager that they
cannot continue to work under the supervisor any longer. The supervisor cites
the technician's poor performance as the reason for the conflict. How should
the project manager resolve the problem?

Use a direct, collaborative approach with the technician and supervisor

Provide a just-in-time training to the technician to improve their skill set

Replace the technician with a high performing resource as time is critical

Talk to the supervisor to tone down their approach and attitude

Correct Answer: A

Question #130
A project is comprised of team members who are not engaged and committed
to project success. What should the project manager do to address this
situation?

Contact the project sponsor to request approval to release the current


team and hire replacement personnel

Call each team member to gain their perspective on the problem, then
bring the whole team together to discuss a solution

Send each team member a direct email indicating that disciplinary action
is likely if they do not change their attitude

Accept the situation knowing there is schedule slack available to release


on an incremental basis when necessary

Correct Answer: B
Question #131
A project manager has been assigned a project to build a new solar farm that
will provide clean energy to a new housing complex. The government has
decided to reduce the tax on renewable energy products starting 1 January.
The supplier has reached out and stated that the order placed for solar panels
to be delivered on 20 December might be delayed until early January. On the
other hand, the project will face similar constraints due to the December
holidays. What should the project manager do about this risk?

Review the supplier's contract to understand the terms of sale

Insist that the supplier deliver the goods on the agreed date

Update the risk register and take advantage of the opportunity

Accept the risk and update the risk register

Correct Answer: C

Question #132
A project manager is assigned to manage a project for a previous client of the
company. The project manager was warned that this client will likely try to add
extra scope to the project without considering the impact of change on time,
cost, quality, and risks. Which action should the project manager take to help
plan and manage the budget and resources?

Refuse to allow the client to change the scope and examine the lessons
learned register.

Decompose the deliverables into work packages and review the project
charter.

Create tight scope statements and review the historical information.

Include a scope change process and review the project charter.

Correct Answer: D
Question #133
A project manager is managing a project with a hybrid approach and has
requested a senior team member to perform a quantitative risk analysis. The
team member responds that they do not have the knowledge to perform such
an analysis. What should the project manager do?

Help the team member to perform the quantitative risk analysis through
coaching, mentoring, and training

Escalate the issue to the functional manager

Perform the quantitative risk analysis for the team member

Contact the project management office (PMO) and request them to assign
another team member who has the knowledge to perform this task to the team

Correct Answer: A

Question #134
A senior developer working on a large artificial intelligence (AI) project has
worked hard and shown excellent results. The project manager is very happy
with the developer's contribution and thinks that the developer deserves a
rewarWhat should the project manager do?

Create an opportunity for the project team to recognize this developer

Print a recognition certificate and present it to the developer during a


meeting

Send a recognition email to the team and copy management

Reward the developer according to their motivations and interests

Correct Answer: D
Question #135
A global program is being kicked off, and various distributed teams are
involved in delivering the initiative. Besides planning and executing the scope
for the initiative, team interactions must be considereHow should the project
teams interact in their meetings?

Videoconferencing

Encrypted emails

Phone conversations

Chat conversations

Correct Answer: A

Question #136
A project manager is part of a global project team and is in charge of
managing the scope defined by their country. There is a clear division
regarding which pieces of the scope should be treated by global and local
teams. During the last sprints, the project manager has been receiving
requests that the global team should handle. What should the project manager
do in this situation?

Assess the team's capacity to absorb the workload

Evaluate and understand the cause of the conflict

Escalate the situation to the project sponsor

Reject the workload back to the global team

Correct Answer: B
Question #137
A company is transitioning projects from a predictive to an agile approach. The
CFO is concerned that one of the agile projects has an important feature for
the financial department that is being delayed for a later iteration. What
should the project manager do to clarify the situation?

Request support from the CEO on how to deal with the situation

Increase the size of the team in order to match any prior expectations of
the CFO

Create an executive board to review the product backlog and replan the
next iterations

Clarify with the CFO that the prioritization process is based on business
value

Correct Answer: D

Question #138
A project manager for a technologically complex engagement reviews the key
project indicators with the main stakeholders on a regular basis. During one of
the meetings, the project sponsor explains that they are using the project
manager's risk register as a way to communicate about the project at the
executive level. How should the project manager ensure that project risks are
reported accurately in the risk register?

Update the risks in the risk management plan

Review the risks throughout project execution

List the project risks identified in the kick-off meeting

Plan to update the risks at project closure

Correct Answer: B
Question #139
A project manager recently finished a project and started managing a new
project with a different supervisor. As part of the early project activities, the
supervisor from the original project is assigned to the team as a
nonsupervisory resource and immediately begins challenging all decisions
made by the current supervisor. What should the project manager do to
resolve this conflict?

Ensure the new supervisor takes the lead when being challenged

Give the project team time to work through the issues with the new
supervisor

Immediately remove the resource from the project team

Communicate with the resource on the roles and responsibilities of this


project

Correct Answer: D

Question #140
A project manager sent the first communication about the project
management plan to the team. The next day, two field engineers were asking
about their roles and the project schedule. What should the project manager
have done?

Sent the roles and responsibilities matrix along with the project
management plan

Confirmed that the communication was understood and solicited


feedback from the team

Briefed each team member on their roles before sending the project
management plan

Discussed the roles with the managers to help explain them to their team
members

Correct Answer: B
Question #141
A solution designer in an agile team often passes the design information to
team members without any documentation. This has resulted in
misunderstandings within the team. What should the agile leader do?

Move the solution designer to another team

Review the process that resulted in this situation

Ask the team to document the design

Stop work until the design document is completed

Correct Answer: B

Question #142
A software system is being built for a company. Once the system is in
production, the team would like to collect usage data to evaluate the delivered
value. Which evaluation practice should the project lead use to obtain
accurate usage data?

Embed a feedback form into the system for users to respond

Build the functionality in the software to collect the operational usage data

Send out a questionnaire to all users regarding the most useful features

Interview a sampling of users to obtain the usage data

Correct Answer: B
Question #143
A software project using an agile approach is facing quality issues with every
release, generating many production problems. What should the project
manager do to fix the problem and improve the quality?

Use the retrospective meeting to better understand the root cause of the
quality problems and put together a plan with the team to address the
problems

Hire an external company to add an additional layer of testing, making sure


that the final product is well inspected before releasing

Create a reward system granting incentives to the team members who are
able to catch more defects

Seek extra funding approval with the sponsor to replace junior team
members for more experienced ones

Correct Answer: A

Question #144
A project manager is managing a national rollout for an innovative product in a
regulated environment that is expected to change. The project management
office (PMO) needs visibility of the regulatory constraints while maintaining a
degree of flexibility. Which tool can the project manager use?

Use a burndown chart to provide transparency

Use a burnup chart to provide transparency

Use a kanban board to increase accountability

Use a product backlog to manage changes

Correct Answer: D
Question #145
A project manager is managing a very important business transformation
project. The goal of the project is to extend a desktop application with a
mobile application module. The marketing department believes that a main
competitor is working on a similar product. Which delivery approach should
the project manager use for this project?

Extreme Programming (XP) delivery, to mitigate the high risk related to a


new product

Traditional delivery, to ensure high quality and that the product meets
market demands

Incremental delivery, to ensure that mobile capability is released fast to the


users

Iterative delivery, to ensure that user feedback is incorporated into the


second iteration

Correct Answer: C

Question #146
During the implementation phase of a construction project, a key supplier
went bankrupt and cannot supply the contracted material. This issue could
affect the project schedule. What should the project manager do first?

Escalate to the management team for delay approval

Add the risk and the delay to the risk register

Update the schedule to include the delay

Update the issue log and act to minimize the impact

Correct Answer: D
Question #147
A project manager for a factory construction project in a small town is
evaluating the necessary actions to engage stakeholders. The local
community is speculating the impact of the facility. There are rumors of job
opportunities and environmental impacts, which are listed on the project risk
matrix. What should the project manager do with regard to community
engagement in this situation?

Build channels to extend communication efforts to the local community.

Focus on the sideward stakeholders only and let the organization manage
the community.

Use the city administration to address communication with the community.

Include the local union representative in the high-power, high-impact


stakeholder group.

Correct Answer: A

Question #148
A project manager was replaced in the early phases of a new project. The new
project manager discovers that the business team is not supporting the
project. After discussing these concerns with the team, it is determined that
the project does not have the full support of senior management. What should
the new project manager do next?

Request the business team to clearly define their issues with the project
work completed to date.

Send out a status report describing the situation to the stakeholders and
request general assistance.

Study the stakeholder analysis to understand which stakeholder holds the


most influence and seek their assistance.

Ask senior management to be more involved with the project and to


provide their full support.

Correct Answer: C
Question #149
A company has rolled out the latest retail management system, and the
project has been handed over to operations. The operations team finds that
many of the day-to-day requirements are not covered in the system, and
support for the project has limited hours. The project team has dissolved and
the contract resources are no longer working on the project. As a result, the
operations team has been facing numerous customer issues. What should the

Involved operations stakeholders during planning

Reviewed the project management plan

Increased support hours for the hours of operation

Created a detailed operations manual

Correct Answer: A

Question #150
A project team is transitioning from a predictive to an agile approach. The
project manager is trying to minimize the support issues that the product has
had in production. One particular pain point is the transition to operations,
where the issues usually arise. What should the project manager do to
improve this scenario?

Engage the operation teams in the retrospectives and demo sessions and
incorporate their feedback on project activities

Increase the focus on backlog items that cover support requirements, as


well as product manuals and operation guides

Foster stakeholder participation by engaging them early on the backlog


discussions

Ask the support/operation team to participate in the daily standup


meetings to contribute to the project's progress

Correct Answer: A
Question #151
After signing an agreement with a vendor, the project manager notices that
the vendor is continuously asking for changes on the procurement statement
of work (SOW). These changes would improve the project outcome. What
should the project manager do next?

Consult the list of selected vendors for the bid and evaluate a possible
change of vendor.

Revise the procurement control process to avoid undesired changes that


might affect the schedule.

Assess the situation as an opportunity for improvement and perform a risk


analysis.

Conduct an audit on the procurement process and inform the vendor


about the audit's observations.

Correct Answer: C

Question #152
A project manager is performing earned value management (EVM) for a
cross-country pipeline project. The project manager has determined the ratio
of earned value (EV) to actual cost (AC) for the project and has found the
calculated result to be 0.9024. What does this value mean for the project?

The project is earning less value than was planned

The project has started exceeding the planned cost

The project has earned more value than planned

The project is close to exceeding the planned cost

Correct Answer: C
Question #153
A customer complains that the user stories released so far contain too much
jargon and do not reflect the expectations of the product. What should the
project manager do next?

Rewrite the stories to include the technical vision of the product

Ask the senior developer to rewrite all the stories

Engage with the customer and rewrite all the stories

Request approval from the company director to conduct training for the
team

Correct Answer: C

Question #154
An unforeseen event has shut down public works projects for 4 weeks.
Activities on the critical path will fall behind based on the project schedule.
What should the project manager do?

Add 4 additional weeks to the schedule and request additional resources.

Ask the sponsor to obtain a special work permit to continue work.

Crash the resource management plan to keep the schedule on track.

Review the project management plan to see the impact of the possible
delay.

Correct Answer: D
Question #155
During a regular project progress meeting, the CEO informed the project
manager that a major stakeholder has been unaware of recent developments
on the project. The project manager is sure that the stakeholder was duly
identified and classified in the stakeholder register. Which project document
should the project manager review in order to determine the reason for this
issue?

Requirements traceability matrix

Issue log

Stakeholder register

Stakeholder engagement assessment matrix

Correct Answer: D

Question #156
A healthcare organization hired a new compliance specialist to ensure that the
healthcare compliance needs are met. The feedback about the new
compliance specialist from the team was average. What should the project
manager do to help the new compliance specialist improve?

Coordinate a one-to-one meeting with the specialist to assess the


situation

Escalate this situation to the manager of the area for a possible solution

Provide time for the specialist to adjust to the pace of the project

Contact the human resources (HR) manager about the team's feedback

Correct Answer: A
Question #157
A company has selected a cross-functional team to develop an innovative
digital product to drive the digital transformation project for the business.
What should the project manager do to ensure business value is delivered
early?

Create robust incentives to the team members to encourage speedy


delivery

Create a detailed project plan and escalate delays to the functional


managers

Break down the deliverables into sprints and deliver value incrementally

Fast track the project and monitor tasks closely to ensure timely delivery

Correct Answer: C

Question #158
A company that uses a predictive approach and operates in a highly regulated
market is losing profitability because its product life cycle is taking longer than
those of its competitors. A new project manager has been hired to change this
scenario. What approach should the project manager propose?

Migrate to an agile model, focusing primarily on an iterative approach,


leaving the incremental life cycle as a next step

Change to an agile model, focusing primarily on the incremental life cycle,


leaving the iterative approach as a next step

Maintain a predictive approach, but increase the focus on better planning


and tracking to anticipate problems and avoid delays

Propose a hybrid approach, leveraging the benefits of an agile approach


while respecting some aspects of the company's industry

Correct Answer: D
Question #159
A company is using an agile approach to launch a new product. In the second
sprint, the team encounters a technical problem they have never faced before.
What should the project manager do?

Organize an early retrospective with the team to analyze the problem

Ask the product owner to write the specifications for the related user story

Facilitate a problem-solving session with the team to analyze the problem

Inform the project sponsor about the problem faced by the team

Correct Answer: C

Question #160
A project manager assigned team members to work in pairs on a large amount
of technical reports. At times, the project manager noticed that important
information was not shared properly among the team. This has caused
delivery delays and, ultimately, the failure to complete the project. What is the
root cause of this issue?

Incorrect communication techniques applied during implementation

Lack of team member training on documentation planning

Improper assignment of tasks to team member pairings

Team cohesiveness was lost because team members worked in pairs

Correct Answer: A
Question #161
A key stakeholder has recently started in a company and has been assigned to
a hybrid project. Although very experienced in their domain, the stakeholder
has only been exposed to predictive project approaches. What should the
project manager do?

Inform the project management office (PMO) that the team will use a
predictive approach for this project

Inform the stakeholder that they must level their knowledge with other
stakeholders

Allocate time to mentor the stakeholder in the selected project approach

Update the risk register with the potential impact and apprise the steering
committee

Correct Answer: C

Question #162
A senior manager attends one of the project review meetings and expresses
concern that the project will not meet the quality standards. What should the
project manager do?

Ask the senior manager to approve the user acceptance testing (UAT) plan

Inform the senior manager that there are approved quality standards

Review the quality management plan with the senior manager

Estimate the backlog items to forecast quality

Correct Answer: B
Question #163
Two team members were recently released from a project because the
customer reduced the budget. However, the agile team is still receiving the
same, if not more, work requirements as before. How should the agile project
leader resolve this situation?

Update the project budget with the released team members.

Update the restriction log with the new team capacity.

Explain the new project requirements to the team.

Explain the new team velocity to the customer.

Correct Answer: D

Question #164
An IT project manager for a project that is 50% complete learns that a critical
team member plans to relocate to another country soon. The team member is
needed for the remainder of the project. How should the project manager
improve team dynamics?

Require that all team members be physically present for the weekly
project review

Offer the team member an incentive to stay until the end of the project

Replace the team member with someone who has similar qualifications
and is located closer

Set up a weekly video conference to monitor the progress of the team


member's work

Correct Answer: D
Question #165
A product development team has team members located in four different
countries. A senior manager is assigned the task of recruiting a project
manager to manage this project and the virtual team. Which skill is required for
a project manager to successfully manage this team?

Possesses strong interpersonal skills to drive high-performing virtual


teams

Plans and controls every aspect of the team's deliverables to avoid


surprises

Speaks several languages and has lived in different countries

Implements the organization's standards and processes for the project

Correct Answer: D

Question #166
A senior project manager is working for a company that is not yet making a
profit. However, the company has many innovative projects in development.
Most of the project time lines have slipped, and the staff is overwhelmeWhat
should the project manager do to help the company meet their financial
objectives?

Prioritize the projects, giving higher priority to projects that will increase
profit

Ensure that all of the projects are of high quality and are delivered on time

Request that upper management hire additional staff to support the


projects

Make sure the project is fast tracked so that slipped time lines are
recovered

Correct Answer: A
Question #167
A project manager is assigned to a building construction project. The project
manager has taken an agile course and wants to use agile practices in the
project. What should the project manager do?

Choose the agile practices that can be implemented in this type of


construction project and apply them

Hire a consultant to provide a second opinion about whether agile can be


applied to a construction project

Review the stages of the project to allocate additional budget for agile
resources

Assign a scrum master to the project to implement agile practices in the


project

Correct Answer: A

Question #168
During project execution, a global project team was using a video
conferencing tool to support the daily meetings. However, during these
meetings, only a few team members were actively participating. As a result,
lots of misunderstandings occurreWhat should the project manager do to
address this issue?

Check the ground rules of the meeting to review the initial agreement with
the team members

Use round-robin check-ins to facilitate the meeting, so all participants have


the opportunity to speak

Book one-on-one meetings with the team members who are not speaking
up during the daily meetings to get their updates

Identify one team representative to speak up during the daily meeting and
share the team updates

Correct Answer: A
Question #169
A company has a transformation project in progress. During a planning
session, several stakeholders are in constant disagreement and often use
personal arguments to support their position. Team members are getting
frustrated with the situation. What should the project manager have done to
avoid this situation?

Established ground rules before the discussion had started

Reinforced that higher-level management has the decision power

Invited a high-level sponsor to the meeting to reduce the level of


disagreement

Asked stakeholders not to voice their opinions during the meeting

Correct Answer: A

Question #170
While monitoring a project at a work site, the project manager notices that the
site team's work breaks have increased by a few minutes every week. How
should the project manager approach this?

Dismiss some of the workers for failing to adhere to the break policy

Issue a formal written warning to all hourly workers for their break
tardiness

Have a meeting with the team to discuss the issue and propose solutions

Reduce payment to the workers due to their extended breaks

Correct Answer: C
Question #171
A project manager is working on a construction project. The company owner
asks the project manager to provide cost estimates for the new decoration
project within 4 hours. How will the project manager be able to complete this
task?

Call a meeting with the project team to identify the most appropriate
approach

Tell the owner that a rough order of magnitude will be provided

Contact a subject matter expert (SME) for advice and consultation

Tell the owner that the task requires more time and expertise

Correct Answer: A

Question #172
DRAG DROP -
A company has created a cross-functional team to drive the digital
transformation project for the business. The team is expected to deliver the
minimum viable product (MVP) that addresses market need in the shortest
possible time. Match the roles for the team on the left to their corresponding
responsibilities on the right. Select and Place:

Correct Answer:
Question #173
A project is approaching successful completion, and all stakeholders are really
proud of the achieved results. The project management office (PMO)
recommends the project manager to lead the next similar project. What should
the project manager do next?

Engage key stakeholders to complete and deliver lessons learned.

Select the same stakeholders for the next project to avoid doing
knowledge transfer.

Present the project achievements and delegate knowledge transfer to


the steering committee.

Request the PMO to manage the lessons learned repository.

Correct Answer: A

Question #174
In order to increase a project's profit margin, the project manager and subject
matter experts (SMEs) agreed to select the oldest model of a specific machine
available in the market. When the machine reached its destination country, it
was blocked by customs authorities who restricted the import of this machine
model. What should the project manager have done to prevent this from
happening?

Ensured that the SMEs correctly defined the project scope and the
machine model.

Ensured the project sponsor provided enough funding to purchase the


latest version of the machine.

Ensured that regulatory compliance was considered in the quality


management plan.

Ensured that the technical team researched and selected the latest
model of the machine.

Correct Answer: C
Question #175
A project is behind schedule because of a delayed equipment installation.
This is affecting many other activities. The manager responsible for the
equipment delivery notified the project manager that there is a capacity issue
for the team doing the installation. What should the project manager have
done to prevent this situation from happening?

Defined the skill requirements more clearly in the scope statement.

Asked the manager to follow the agreed-upon resource management plan.

Conducted periodic reviews with the manager on resource availability.

Consulted with the installation team on a regular basis to check for


conflicts.

Correct Answer: C

Question #176
The scope of a project is to replace the street signs within a 10-km radius.
The client does not want to sign the project closure report if the radius is not
extended by 1 km, to be aligned with the council's development plan. What
should the project manager do?

Delay the approval and ask the project sponsor for additional funding.

Contact the council and ask for their approval to extend the scope of the
project.

Initiate a new project and discuss the request because it came in too late.

Obtain formal acceptance for the completed work and submit a change
request.

Correct Answer: D
Question #177
A company has started developing a new product. During execution the
project team notices that another competitor has launched a product with
very similar functionalities and a cheaper market price. What should have been
done differently to avoid this scenario?

A minimum viable product (MVP) should have been released to get


feedback from the market.

More backlog refinement meetings should have been scheduled.

The Kanban method should have been utilized to optimize the work in
progress (WIP).

An iterative life cycle approach should have been adopted.

Correct Answer: A

Question #178
An organization is about to start a multiphased project. Due to strict
regulations, some of the phases must be completely planned in advance.
However, other phases allow for more flexibility and experimentation on scope
and schedule. The sponsor wants to pursue the project objectives as planned,
but also wants to accommodate new information and changes as the project
progresses. Which project management approach should the project manager
select for this project?

Hybrid

Incremental

Agile

Phased

Correct Answer: A
Question #179
A project manager is leading an innovation project that is facing a lot of risks
due to a high level of uncertainty. What strategy should the project manager
use to manage these risks using an agile approach?

Develop an agile risk matrix to track, assess, and evaluate the uncertainty
of the project.

Implement a scrum risk retrospective to analyze the risks at the end of the
project.

Assign an agile risk manager to better understand and track the project
risks.

Evaluate the risks constantly and reprioritize work as the project


progresses.

Correct Answer: D

Question #180
A laboratory is launching a new product, defined to be executed in eight
iterations with a fixed release date. At the beginning of the second iteration,
the project manager realizes that a significant regulatory feature is missing in
the project backlog. What should the project manager do?

Ask the product owner to add the missing feature in the backlog.

Invite stakeholders to discuss the impact of adding the regulatory feature.

Estimate the related cost and ask for a project extension.

Increase the capacity of the team to include the missed feature.

Correct Answer: B
Question #181
A senior vice president requested the creation of more agile teams to run
projects of varying lengths and complexities in parallel with each other. This
will impact the amount of time the project managers will be able to dedicate to
each project. The project managers typically dedicate 50% of their time to
projects regardless of their complexity. What should the project manager do
as a servant leader to help achieve this transformation?

Review the organizational process assets (OPAs) to evaluate mitigation


plans for similar risks.

Create a risk entry regarding the project manager's capacity and develop a
mitigation plan.

Empower the team to develop the necessary skills to move the project
forward independently.

Issue a change request to hire additional project managers based on the


increased workload.

Correct Answer: C

Question #182
A project manager is in a cross-functional agile team. The project manager has
been assigned a software project with multiple features that will take the team
about a year to complete. The CEO is insisting that the solution needs to meet
business goals for the year end, which is due in 6 months. What should the
project manager do to align stakeholders' needs and expectations?

Work with the stakeholders to create a prioritized backlog and release a


roadmap.

Modify the requirements to those that can be completed in 6 months.

Implement fast-tracking and crashing activities to complete the project in 6


months.

Include all stakeholders in daily scrum meetings to keep them informed.

Correct Answer: A
Question #183
A project manager is managing a project to deploy new software to 200 end
users. During the implementation, there is a missed process that caused some
of the users to lose their computer datWhat should the project manager do
first?

Meet with the team to discuss the root cause and encourage the team to
take note of it and continue to focus on the deployment.

Record this case until the final lessons learned session is complete to
prevent impacting the team's morale during implementation.

Meet with the team members and request they conduct a review of the
case by providing feedback as lessons learned.

Invite a consultant to review the process in order not to repeat the same
issue and share the results with the team.

Correct Answer: D

Question #184
A project manager is assigned to a major construction project. The project is
critical to the city's population, and especially to the local government official
who committed to delivering the project on time as an election promise. A new
project sponsor has been assigned and wants to include aspects that the
previous project sponsor did not support. What should the project manager do
next?

Meet with the new project sponsor to review the current project scope and
the requested changes.

Rebaseline the project as there is now a new project sponsor, which is


presenting an opportunity to review and recalibrate the project objectives.

Invite the project sponsor to a briefing with the project team to


demonstrate progress and seek further support to meet project-committed
deliverables.

Inform the new project sponsor that the new aspects will not be included in
this project.

Correct Answer: A
Question #185
In an agile team, some of the team members are coming forward to ask for
more autonomy on the project. What should the project manager do in this
situation?

Encourage the team lead to make decisions.

Encourage the team members to make decisions.

Discourage them as conflicts may be created.

Discourage this request, as it is for the management team.

Correct Answer: B

Question #186
A project had scheduling delays, which necessitated the team to work
overtime to meet critical milestones. This led to some misunderstandings
among team members. The project sponsor has allocated a monetary
awarHow should the project manager utilize the award?

Meet with the team members and ask them how to spend the reward.

Arrange a luncheon for all team members and include team-building


sessions.

Draft a points system to allocate a portion of the money for each resource.

Allocate the reward to the team leaders to spend on the team as they see
fit.

Correct Answer: C
Question #187
A company is conducting a digital transformation project that has a hard
deadline. The marketing team wants to combine this implementation with a
new product, and the newly assigned project manager is not aware of all the
dependencies. Using a hybrid approach, what should the project manager do
to ensure the dependencies are taken into consideration?

Implement a project newsletter so the different team members can be


informed about the progress of each project.

Make sure that each individual project schedule is aligned with the
common deadlines.

Combine all of the small projects into one big project so the team can
collaborate better as one big team.

Facilitate communication promoting a Scrum of Scrums so the different


teams are aware of the dependencies and progress.

Correct Answer: D

Question #188
During an agile project, a project manager lost one of the resources, and at
the same time, uncovered new requirements, which were added to the
backlog. What should the project manager do next?

Reevaluate the backlog priority with the product owner since the velocity
has been impacted.

Reevaluate the scope of the current iteration to keep the same velocity
and timeline.

Reevaluate the velocity as the iteration duration will be impacted by new


requirements.

Reevaluate the project schedule as the velocity will be impacted by the


loss of resources.

Correct Answer: B
Question #189
An agile project will be delivered to a client based on a fixed price in
cryptocurrency. Due to the volatility of cryptocurrency, both parties have
agreed to adjust the scope to the value of the cryptocurrency at the end of
every iteration and halt the project when the agreed price is reacheWhich
approach should be used in this situation?

A flow-based approach starting with the smallest stories.

An iterative approach starting with the highest value epi

A predictive approach with short phases.

An incremental approach with a minimum viable product (MVP).

Correct Answer: B

Question #190
A project is about to start. The project manager has found that the client does
not have an appropriate knowledge management system and does not have a
requirement for it. What should the project manager do?

Provide just-in-time knowledge to the client, upon request.

Utilize the cloud wiki to collect the necessary knowledge.

Ask the team to collect the knowledge locally and share it at the end of
the project.

Coordinate with the team and the project stakeholders to collect the
knowledge.

Correct Answer: D
Question #191
A team has individual daily start times for each team member. Sometimes the
overlap between team member working hours is short. During those times, the
interactions and work as a team are reduced and ineffective. What should the
project manager do?

Inform the team members who are joining late to join early and work
together.

Allocate the overlap time for each team member and ask them to adhere
to the schedule.

Ask the team to define a team charter and agree on core working hours.

Ask the team to start at the same time to obtain the maximum number of
team working hours.

Correct Answer: C

Question #192
A project team consisting of various professionals of different nationalities is
struggling to achieve their project deliverables. What should the project
manager do?

Provide the team with support to solve their own problems.

Inform the project sponsor and train the entire team.

Ask the human resources (HR) department to conduct performance


training.

Ask the functional department manager to replace the team members.

Correct Answer: A
Question #193
An organization is struggling to start an important project. The project
manager has identified that the scope definition is the main item preventing
the project from starting. Although most of the scope items are defined and
agreed upon among the stakeholders, there are a few items that are hard to
grasp and very complex to define at this stage. What should the project
manager do?

Propose that the well-defined scope items be delivered using a predictive


approach and use an agile approach to deal with the complex items.

Maintain stakeholder momentum in working on the scope definition until a


full detailed scope is achieved prior to starting the project.

Recommend splitting the project into two smaller projects in order to work
exclusively in an agile environment without interference from a predictive
approach.

Update the risk register and escalate the issue to the project management
office (PMO), requesting more resources be added to help define the
project scope.

Correct Answer: A

Question #194
A project is ending its fifth out of six iterations. During the iteration review, a
customer adds a new regulatory feature that exceeds the capacity of the
remaining iteration. What should the project lead do?

Register an issue and escalate it to the project sponsor.

Invite the stakeholders to discuss a new prioritization.

Estimate the impact and consult with the product owner.

Increase the team capacity to finish the project on time.

Correct Answer: C
Question #195
A project manager at a large corporation has been assigned to oversee a
customer experience project. Within the project, customer satisfaction is a big
issue and there are many unresolved customer queries on a daily basis. The
project manager has been informed that the customer service team is
overwhelmed with these unresolved queries. Which two actions should the
project manager take to correct this problem? (Choose two.)

Contact the customers in batches and inform them that the issues are
being worked on currently.

Confirm the issues truly exist by conducting a survey and other analyses
that may detect the real issue.

Deploy solutions that will track, prioritize, and resolve queries as soon as
possible.

Ask senior management to replace the customer service manager with a


more qualified one.

Correct Answer: B & C

Question #196
During the execution phase of a project, a new department has been created
in the company. The manager of this department has requested to be involved
in the regular project communications and reporting cycles. What should the
project manager do?

Ask the project team members to include the manager in all of their
communications regarding this project.

Inform the manager that only stakeholders identified in the


communications management plan should be involved.

Perform a stakeholder analysis and update the communications


management plan to reflect the new situation.

Suggest the manager contact the steering committee and project


management office (PMO) to be included.

Correct Answer: C
Question #197
Close to the end of a project, a customer claims that some deliverables have
not been met and starts initiating change requests. What should the project
manager do next?

Refer to the requirements traceability matrix.

Escalate the change request to the project sponsor.

Revise the project scope baseline.

Review the approved project charter.

Correct Answer: A

Question #198
A project has met the agreed-upon product requirements and is closing. There
is time remaining in the schedule and excess budget. The resources are not
yet scheduled to move to other projects. Several product champions want to
continue adding functionality to the product. What should the project manager
do?

Use the remaining time and resources to add additional scope to the
project without spending the project budget.

Ensure product quality by spending the remaining resources and time on


additional quality checks for the product.

Acknowledge the project closure criteria has been met and release the
remaining budget and resources.

Obtain approval from the sponsor to add additional functionality to the


project deliverables with the leftover budget.

Correct Answer: C
Question #199
A company wants to be a pioneer in its industry and has announced the
launch date of a new innovative product. After the first sprint planning, the
team realizes that it is not possible to deliver all the features in the required
time. What should the project manager do to ensure success?

Ask the customer to reduce the backlog to meet the launch date.

Increase the capacity of the team to deliver the completed backlog on


time.

Assist the team in defining a minimum viable product (MVP) by the launch
date.

Schedule a meeting with the stakeholders to review the contingency plan.

Correct Answer: C

Question #200
An agile project is running its third iteration with a duration of 2 weeks. A new
operations director, who only has a predictive background, started working at
the company. In the first meeting with the project manager, the director
demands a weekly project status report. What should the project manager do?

Invite the director to attend the daily standup meetings.

Share this with the team and ask them to develop reports for the director.

Introduce the agile aspect to the director and agree on a solution.

Explain to the director that agile projects have live reports.

Correct Answer: C
Conclusion
The PMP certification stands as a formidable credential that can unlock
a world of opportunities, propelling your career far ahead of the competition.
This examination not only evaluates your knowledge and expertise, but also
tests your mental and physical endurance, as you navigate a rigorous
four-hour session, tackling 180 consecutive questions encompassing a broad
range of theoretical concepts, terminology, and situational scenarios.
Familiarizing yourself with commonly asked questions and grasping their
context will empower you to differentiate between question types and better
equip you to tackle them head-on. Ultimately, practice reigns supreme in any
examination, and undertaking various question types in simulated tests will
prove invaluable in your actual exam performance. We extend our best wishes
for your preparation and trust that KnowledgeHut's PMP exam prep training
and resources will elevate your readiness to unprecedented heights, enabling
you to pass the PMP exam with resounding success.

Best of luck in your PMP exam journey!

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