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TVL-HE-TRAVEL
SERVICES
Quarter 1 – Module 1:
OVERVIEW OF TRAVEL SERVICES
TVL – Grade 11
Alternative Delivery Mode
Quarter 1 – Module 1: Overview of Travel Services
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
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not represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Starlette Kaye M. Badon

Editor: Jesusa D. Paladar
Reviewers: Jesusa D. Paladar, Reynald M. Manzano & Jonathan L. Bayaton

Typesetter: Ivah Mae C. Estoconing

Layout Artist: Ivah Mae C. Estoconing
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Fay C. Luarez, TM, Ed.D., Ph.D. Maricel S. Rasid
Adolf P. Aguilar, Ed.D., TM Elmar L. Cabrera
Nilita L. Ragay, Ed.D.
Antonio B. Baguio, Jr. Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: [email protected]
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TVL
Quarter 1 – Module 1:
Overview of Travel Services
Introductory Message
For the facilitator:

Welcome to TVL-11 Travel Services Alternative Delivery Mode (ADM) Module

on Overview of Travel Services!

This module was collaboratively designed, developed and reviewed by

educators both from public and private institutions to assist you, the teacher
or facilitator in helping the learners meet the standards set by the K to 12
Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this
also aims to help learners acquire the needed 21st century skills while taking
into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the module.

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For the learner:

Welcome to TVL-11 Travel Services Alternative Delivery Mode (ADM) Module

on Overview of Travel Services!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time.
You will be enabled to process the contents of the learning resource while
being an active learner.

This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in
the module.

This part includes an activity that aims to

check what you already know about the
What I Know
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.
This section provides a brief discussion of
What is It the lesson. This aims to help you discover
and understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
This includes questions or blank
What I Have Learned sentence/paragraph to be filled in to process
what you learned from the lesson.
This section provides an activity which will
What I Can Do help you transfer your new knowledge or
skill into real life situations or concerns.

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 This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of
the lesson learned.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part
of the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind that
you are not alone.

We hope that through this material, you will experience meaningful

learning and gain deep understanding of the relevant competencies. You
can do it!

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 What I Need to Know

This module was designed and written with you in mind. It is here to
help you master the nature of Travel services. The scope of this module
permits it to be used in many different learning situations. The language used
recognizes the diverse vocabulary level of students. The lessons are arranged
to follow the standard sequence of the course. But the order in which you
read them can be changed to correspond with the textbook you are now using.

The module covers the following lessons:

• Lesson 1 – Concepts in Travel Services
• Lesson 2 – Components of Travel Services
• Lesson 3 - Career Opportunities

After going through this module, you are expected to:

1. describe the concept of travel and its component;
2. explain the importance of Travel Categories and Services; and
3. explore career opportunities for Travel Services.

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 What I Know

A. TRUE OF FALSE
Direction: Write the word TRUE if the statement is correct, otherwise write
FALSE if the statement is wrong. Write your answer on your activity notebook.

_____________ 1. Corporate travel is travel beyond one’s general home are for a
reason not related to work.

_____________ 2. Travel to relocate to a new home is a form of tourism.

_____________ 3. A person who decides to go to Apo Island to enjoy and see beautiful
marine species and dine out at Dumaguete City’s famous Lantau
restaurant is a form of business travel.

_____________ 4.Online Travel Agency purchase travel products at a discount,

remitting only the portion collected on the lesser amount to the
government.

_____________ 5. Inbound tour operators bring travellers into a country as a group or

through individual tour packages.

_____________ 6. Outbound tour operators work within a country to take travelers to

other countries.

_____________ 7. Receptive tour operators are not travel agents, and they do not
operate the tours.

_____________ 8. The TripAdvisor.com platform is an online travel and restaurant

service, which is primarily focused on reviews and other user-
generated content.

_____________ 9. Travel service includes services that are directly related to the travel
itself, such as transportation, but also includes services related to
catering for travellers’ needs and wants after they have arrived at their
destination.

____________ 10. Travel and Tourism are one of the world’s largest foreign exchange
earner among industries, provides employment directly to millions of
people worldwide and indirectly through many associated service
industries.

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 B. QUICKWRITE
Direction: Answer the questions below. Write your answer on your activity notebook.

1. In your opinion, how hard the 2020 pandemic hit the travel industry?

Essay Rubric

Areas of
Assessment 10 points 7 points 4 points 1 point Score

Clearly, Explains and Attempts to Contains little

concisely, and analyse the explains and to no
Ideas thoroughly most analyse explanation or
explains and information information analysis of the
analyse the presented. but is unclear information
information or inaccurate. presented
presented.
Organization Strong and Organized Some No
organized beg/mid/end organization organization;
beg/mid/end attempt at lack
beg/mid/end beg/mid/end

Understanding Writing shows Writing shows Writing shows Writing shows

strong a clear adequate little
understanding understanding understanding understanding

Mechanics Few (if any) Few errors Several Numerous

errors errors

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 Lesson
Concepts in Travel
1 Services
If there’s something predictable about human behaviour, it’s this: We love to
travel. We are lucky to be among the generation in the human history to be able to
experience the world in a way only the rich and adventurous once could.

In this lesson, you will learn the basic concepts and importance of Travel
Services in this modern society, components of Travel Service, and guide students
on possible career opportunities in Travel services.

From planning extravagant galas and regional trade shows to packaging and booking
travel products to serving the needs of the tourism sector, the area of Travel Services
covers a lot of ground.

What’s New

WORD SEARCH
Directions: Look at least 10 word/s related to Travel on the word puzzle below.
Words may appear in horizontal or vertical position. Write your answer on your
subject notebook.

D Y O T F A Y D K M A P
J D O T F A H D K M A P
A A F O O D O B L D T T
B B F U N D T D L E T T
H H T R A V E L A L R R
B B A I R P L A N E A G
O V I S I T O R D I C C
S S A T I C K E T S T T
T T R A S P O R T U I W
Q D D Y A G Y C A R O O
A A R T C R U I S E N N
A A D T C R Q I S R N N

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 Notes to the Teacher
This contains helpful tips or strategies that will help
you in guiding the learners.

What is It

Introduction to Travel

Travel refers to the activity of travellers. It is going from one place to another – and
doing things when arriving there – for reasons not associated with everyday life. A
traveler is someone who moves between different geographic locations, for any
purpose and any duration. The visitor is a particular type of traveller and
consequently tourism is a subset of travel.

Travel is usually divided into 2 categories: leisure and business travel. Leisure travel
is travel for the purpose of enjoyment. The person travels to take a vacation , to get
away from his/her every home. On the other hand, business travel is travel beyond
one’s general home area for a reasons related to work.( Mancini,2011)

There are several reasons for a tourist to visit a place of some interest. The visit may
be due to historical place, religious significance, shopping, and sometimes it could
be manmade tourist attraction that creates a tourist interest and curiosity. The
activities that are managed to boost tourism services is called tourism management.
Travel Services encompasses event and conference planning organizations, travel
companies and organizations, as well as associations, government agencies and

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companies that specialize in serving the needs of the tourism sector as a whole. It
connect business and people, generating destination awareness and information
among potential travelers.
Once an idea of visiting tourist destination is sold to the tourists everyone involved-
transporters, hotel, tourist agents, food services and other allied services entities are
benefited, in addition to the tourist. This chain reaction generated gives a fill-up to
the development of tourism. Tourism has developed an important part of the
economic foundation of many countries.

Components of Travel Services

.
There are a few core types of travel services in every destination. Essentially, travel
services are those processes used by guests to book components of their trip. Let’s
explore these services in more detail.
1. Travel Agencies

A travel agency is a business that operates as the intermediary between the

travel industry (supplier) and the traveller (purchaser). Part of the role of the travel
agency is to market pre-packaged travel tours and holidays to potential travellers.
The agency can further function as a broker between the traveller and hotels, car
rentals, and tour companies (Goeldner & Ritchie, 2003).

A travel agent is a person with direct

point of contact for a traveller who is
researching and intending to
purchase packages and experiences through
an agency. Travel agents can specialize in
certain types of travel including specific
destinations; outdoor adventures; and
backpacking, rail, cruise, cycling, or culinary
tours, to name a few.

2.Online Travel Agents (OTAs)

Online travel agents are increasingly important for hotels, because they serve as both
a marketing and distribution channel. Online travel agents make bookings on behalf
of their users, and they make money by charging a commission fee to suppliers. The
precise fee can vary significantly from service to service, but is generally a percentage
of the amount paid by the customer

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 A growing number of FITs (Fully Independent Travellers) those people who
plan and booked their own trip are turning to online travel agents (OTAs), because
companies function as a kind of ‘one stop shop’, allowing them to easily search for
hotels, read reviews, and compare prices.

3. Tour Operator

A tour operator packages all or most of the components of an offered trip and
then sells them to the traveller. Tour operators work closely with hotels,
transportation providers, and attractions in order to purchase large volumes of each
component and package these at a better rate than the traveller could if
purchasing individually.

Tour operators may be inbound, outbound, or receptive:

• Inbound tour operators bring travellers into a country as a group or through

individual tour packages (e.g., a package from Korea to visit Philippines).
• Outbound tour operators work within a country to take travellers to other
countries (e.g., a package from Philippines to the United Kingdom).
• Receptive tour operators (RTOs) are not travel agents, and they do not operate
the tours. They represent the various products of tourism suppliers to tour
operators in other markets in a business-to-business (B2B) relationship.
Receptive tour operators are key to selling packages to overseas markets
(Destination BC, 2014) and creating awareness around possible product.

4. Destination Marketing Organizations (DMOs)

They are typically part of a political branch or subdivision in charge of promoting a

specific destination and enticing and servicing MICE travel. DMOs promote the
long-term development and marketing of a destination, focusing on convention sales,
tourism marketing and service.

5. Other Systems and Organization

These are specialty organizations that deal on certain specialty of tour. As you
can see, nowadays travel services range from online to personal, and leisure to
business applications. Now you have the general sense of components of travel
services.

Career Opportunities in Travel

➢ Your choice is endless. Touring, lodging, hospitality services, air travel,

cruising, destination promotion, airport operations, theme parks – all these
sectors provide hundreds of thousands of unique, potentially rewarding and
great growth of job opportunities.

➢ You make a difference. Travel, especially leisure travel, helps people learn
about other culture, growth in their understanding of the world, and fulfil

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 their dreams. It provides vital economic support to thousands of places and
creating enormous economic success.

➢ You can get ahead fast. If you have talent, energy, and good work ethics,
promotions will probably come swiftly to you. And if you’re an entrepreneur,
you’ll find plenty of opportunities in travel for achievement and success.

➢ It’s fun! Travel and tourism is exciting, gratifying, and immensely enjoyable.

What’s More

QUICKWRITE
Direction: Answer the questions below. Write your answer on your activity notebook.

Your Future, Maybe…

The fact that you are studying travel services indicates you’re certainly giving some
thought to a career in travel services. Following is the list of potential entry-level
positions in the travel and tourism industry. Rate your interest in each of the
following job listed, and then you explain why you arrive your answer.
Amount of interest reflect as:
3= Very interested 2= Maybe interested 1= Not interested

Amount
of
Job Why?
interest

1. Airport ticket counter

representative for an
airline
2. Hotel front-desk person

3. Travel agent working in a

large agency

4. Travel agent working out

of your home

5. City sight seing tour guide

6. Front desk person on a

cruise ship
7. Front desk person
working a car rental office

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 8. Onboard service-person
on ship
9. Apprentice chef at large
theme restaurant
10. Motorcoach driver on
multicity tours
Other possibility that
you’re interested in

What I Have Learned

Before this module ends, Share your learning insights/reflection about the lesson
accomplished. Write your answer on your activity notebook.

I learned that
__________________________________________________________________________________
__________________________________________________________________________________
_________________________________________________________________________________.

Travel services sector is made up of ______________________________________________

__________________________________________________________________________________
_________________________________________________________________________________.

My future in the travel industry might be ___________________________,

because__________________________________________________________________________
__________________________________________________________________________________
_________________________________________________________________________________.

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 Assessment

Let us determine how much you learned about the lesson.

A. IDENTIFICATION
Direction: Choose the word from the Word Bank below that best matches
each definition. Write your answer on your activity notebook.

WORD BANK

Travel Agency Visitor Tour Operator

Tourism Management Travel Agent Online Travel Agents
Travel Services Fully Independent Travellers (FITs)
Tour operator Destination Marketing Organizations (DMOs)

1. ________________________ encompasses event and conference planning

organizations, travel companies and organizations that specialize in serving
the needs of the tourism sector as a whole.

2. _______________________ is a business that operates as the intermediary

between the travel industry (supplier) and the traveller (purchaser).
3. ______________________ is the movement of people between distant
geographical locations.

4. ______________________ is a particular type of traveller and consequently

tourism is a subset of travel.

5. Those people who plan and booked their own trip are called
______________________.

6. ______________________ packages all or most of the components of an offered

trip and then sells them to the traveler.

7. ______________________ promote the long-term development and marketing of

a destination.

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 8. The activities that are managed to boost tourism services is called
______________________.

9. ______________________ is a person with direct point of contact for a traveller

who is researching and intending to purchase packages and experiences
through an agency.

10. ________________________is an online platform, which sells hotels, flights,

travel packages, activities and car rentals to customers.

B. QUICKWRITES:

Direction: Answer the following question on your activity notebook.

1. Explain your opinion the tourism industry of the Philippines before the
pandemic.

2. In your opinion, how will the Philippines get greater share of tourist
influx after the pandemic?

Areas of
Assessment 10 points 7 points 4 points 1 point Score

Clearly, Explains and Attempts to Contains little

concisely, and analyse the explains and to no
Ideas thoroughly most analyse explanation or
explains and information information analysis of the
analyse the presented. but is unclear information
information or inaccurate. presented
presented.
Organization Strong and Organized Some No
organized beg/mid/end organization organization;
beg/mid/end attempt at lack
beg/mid/end beg/mid/end

Understanding Writing shows Writing shows Writing shows Writing shows

strong a clear adequate little
understanding understanding understanding understanding

Mechanics Few (if any) Few errors Several Numerous

errors errors

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References

Goeldner, C. & Ritchie, B. (2003). Tourism: principles, practices, philosophies, 9th

edition. Hoboken, New Jersey: John Wiley & Sons, Inc.

Mancini, M (2011) Access Introduction to Travel and Tourism. Philippines: Cenage

Learning Asia Pte.Ltd.
Page, P. and Connel, J. (2012) Tourism, Third Edition. Philippines: Cenage Learning
Asia
Pearce, D.G. (1989) Tourist Development. London: Harlow

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For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: [email protected]
Website: lrmds.depednodis.net

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