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ECS - ECS Replacement Procedures-Replacing Storage Disk

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You are on page 1/ 83

ECS ™ Procedure Generator

Solution for Validating your engagement

Replacing Storage Disk

Topic
ECS Replacement Procedures

Selections
Select ECS Hardware: ECS EX-Series (Gen3) Hardware Procedures
Select EX-Series Platform or Switch: ECS EX300
Select ECS EX300 Hardware Replacement Procedures: Storage Disk Replacement
EX300 Storage Disk Replacement Options: Storage Disk Replacement version 3.5 and above

Generated: September 6, 2023 3:43 PM GMT

REPORT PROBLEMS

If you find any errors in this procedure or have comments regarding this application, send email to
[email protected]

Copyright © 2023 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell
EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.

The information in this publication is provided “as is.” Dell Inc. makes no representations or warranties of
any kind with respect to the information in this publication, and specifically disclaims implied warranties of
merchantability or fitness for a particular purpose.

Use, copying, and distribution of any software described in this publication requires an applicable
software license.

This document may contain certain words that are not consistent with Dell's current language guidelines.
Dell plans to update the document over subsequent future releases to revise these words accordingly.

This document may contain language from third party content that is not under Dell's control and is not
consistent with Dell's current guidelines for Dell's own content. When such third party content is updated
by the relevant third parties, this document will be revised accordingly.

Publication Date: September, 2023

Dell Technologies Confidential Information- for internal use only version: 2.3.6.179

Page 1 of 83
Contents
Preliminary Activity Tasks .......................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

Access ECS UI........................................................................................................................5

EX300 Replacing Storage Disk.............................................................................................20

Dell Technologies Confidential Information- for internal use only version: 2.3.6.179

Page 2 of 83
Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

• * WARNING - MUST READ *

• IMPORATNT: This procedure requires use of Service Console. Tasks are shared between Remote
Reactive and Field personnel. Remote Reactive team starts the procedure and completes logical
removal of the failed drives from ECS. Field personnel are responsible for physical replacement of the
failed drives and performing post maintenance checks using Service Console

2. This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.

Note: There may not be any top trending service topics for this product at any given time.

ECS Top Service Topics

IMPORTANT: Please take our survey! ECS Procedure Quality Survey

Dell Technologies Confidential Information- for internal use only version: 2.3.6.179

Page 3 of 83
Dell Technologies Confidential Information- for internal use only version: 2.3.6.179

Page 4 of 83
Access ECS UI

Note: The next section is an existing PDF document that is inserted into this procedure. You may see
two sets of page numbers because the existing PDF has its own page numbering. Page x of y on the
bottom will be the page number of the entire procedure.

Dell Technologies Confidential Information- for internal use only version: 2.3.6.179

Page 5 of 83
Dell Technologies Confidential Information- for internal use only version: 2.3.6.179

Page 6 of 83
Access ECS UI Using Back-End, Private
Network
Starting from ECS 3.5

Nov 2020
Rev. 1.0

Page 7 of 83
Contents

Figures..........................................................................................................................................3

Tables........................................................................................................................................... 4

Chapter 1: Access ECS UI Using Back-End, Private Network......................................................... 6

Connect the service laptop to the ECS Gen2 Series appliance............................................................................... 6
Connect a service laptop to U or D series rack......................................................................................................6
Connect the service laptop to the ECS Gen3 EX Series appliance.........................................................................7
Install or Upgrade Service Console................................................................................................................................. 9
Generate the Cluster.ini file.............................................................................................................................................. 9
Use ECS Service Console to enable ECS UI access ................................................................................................. 11
Use ECS Service Console to disable ECS UI access................................................................................................. 12

2 Contents

Page 8 of 83
Figures

1 Locate port 24 on the private 1 GbE switch........................................................................................................7

Figures 3

Page 9 of 83
Tables

1 Fox Switch................................................................................................................................................................... 8

4 Tables

Page 10 of 83
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Page 11 of 83
1
Access ECS UI Using Back-End, Private
Network
This procedure is intended for Dell EMC Service Personnel who are assisting customers on an ECS appliance in a single or
multirack VDC, as they:
● Deploy SSD cache disks
● Replace SSD cache disks
● Replace HDD or NVMe data disks
This procedure supports access to the ECS UI using a back-end, private network on ECS Gen2 or Gen3 EX Series.
For Gen2, go to Connect the service laptop to the ECS Gen2 Series appliance on page 6.
For Gen3 EX Series, go to Connect the service laptop to the ECS Gen3 EX Series appliance on page 7.
Topics:
• Connect the service laptop to the ECS Gen2 Series appliance
• Connect the service laptop to the ECS Gen3 EX Series appliance
• Install or Upgrade Service Console
• Generate the Cluster.ini file
• Use ECS Service Console to enable ECS UI access
• Use ECS Service Console to disable ECS UI access

Connect the service laptop to the ECS Gen2 Series

appliance
Access an ECS Gen2 U or D series rack using the 192.168.219.x network from a laptop.

Connect a service laptop to U or D series rack

Access the ECS rack using the private (192.168.219.xxx) network from a laptop.

Prerequisites
● Access to private network IP addresses (192.168.219.1 to 24 and 192.168.219.101 to 124) are limited to the nodes connected
in the rack to the 1 GbE management switch.
● Private.4 (NAN) network IP addresses (169.254.x.x) of all nodes in all racks in the ECS VDC are accessible from any node.
Access is obtained once you SSH in to a node using a private IP address (192.168.219.x).
● If security lock down is not enabled, access to public network IP addresses for all ECS racks is available once you SSH in to
one of the ECS nodes.

Steps
1. If cabinet contains a service shelf, open the shelf and connect the network cable (red) to the service laptop.
2. From the rear of the rack, locate the 1 GbE private switch network ports by opening the rear door.
3. On the 1 GbE (turtle) switch, attach a network cable from the laptop to port 24 on the switch.
If port 24 is occupied, then disconnect port 50 network cable (white) temporarily and attach the network cable from the
service laptop.

6 Access ECS UI Using Back-End, Private Network

Page 12 of 83
Figure 1. Locate port 24 on the private 1 GbE switch

4. Set the network interface on the laptop to the static address 192.168.219.99, subnet mask 255.255.255.0, with no gateway
required.
5. Verify that the temporary network between the laptop and rack's private management network is functioning by using the
ping command.
NOTE: If 192.168.219.1 does not answer, try 192.168.219.2. If neither responds, verify the laptop IP/subnet mask,
network connection, and switch port connection. If the service laptop is connected to Dell's VPN, ping to 192.168.219.x
may not return a response.

Ping statistics for 192.168.219.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

6. Establish an SSH session into 192.168.219.1 using any SSH tool such as PuTTY. Default credentials are admin/ChangeMe
#ssh 192.168.219.1

Results
You have established a connection to the installer node and can go ahead with the procedure.

Connect the service laptop to the ECS Gen3 EX Series

appliance
Access an ECS EX-Series rack using the 192.168.219.x network from a laptop.

Prerequisites
Before you begin

Access ECS UI Using Back-End, Private Network 7

Page 13 of 83
● Access to private network IP addresses (192.168.219.1 to 16 and 192.168.219.101 to 116) are limited to the nodes connected in
the rack backend 1/10/25GbE fox management switch.
● Private.4 (NAN) network IP addresses (169.254.x.x) of all nodes in all racks in the ECS Virtual Data Center (VDC) are
accessible from any node in the ECS VDC once you SSH in to a node using a private IP address (192.168.219.x).
● Access to public network IP addresses for all ECS racks are available once you SSH to one of the ECS nodes if security lock
down is not enabled.

About this task

Procedure
Connect your service laptop to the VDC

Option Description
If the cabinet contains a service shelf with a red network Open the service shelf and connect the red network cable to
cable... the service laptop. The red cable connects to port 34 on the
fox switch. The fox switch is the bottom back-end switch in a
dual switch configuration.
If the cabinet does not contain a service shelf with a red From the rear of the rack, connect directly to either port 34
network cable... or 36 on the fox switch, whichever port contains a 1GB SFP.
If you want to connect a service laptop to the rear of the Locate port 36 on the fox switch. The fox switch is the
rack... bottom back-end switch in a dual switch configuration.Port 36
will have a 1GB SFP that you can connect your service laptop
to with a Cat6 cable.

Table 1. Fox Switch

1 - Port 34 for service tray connection
2 - Port 36 for connection from rear

1. Set the network interface on the laptop to the static address 192.168.219.99, subnet mask 255.255.255.0, with no gateway
required.
2. Verify that the temporary network between the laptop and rack's private management network is functioning by using the
ping command.
NOTE: If 192.168.219.1 does not answer, try 192.168.219.2. If neither responds, verify the laptop IP/subnet mask,
network connection, and switch port connection. If the service laptop is connected to Dell's VPN, ping to 192.168.219.x
does not return a response.

C:\>ping 192.168.219.1
Pinging 192.168.219.1 with 32 bytes of data:
Reply from 192.168.219.1: bytes=32 time<1ms TTL=64
Reply from 192.168.219.1: bytes=32 time<1ms TTL=64
Reply from 192.168.219.1: bytes=32 time<1ms TTL=64
Reply from 192.168.219.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.219.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

8 Access ECS UI Using Back-End, Private Network

Page 14 of 83
Install or Upgrade Service Console
Upgrade to the latest version of Service Console. The Service Console file name is service-console-4.5.0.0-
<build_number>.tgz.

Steps
1. Obtain the ECS Service Console installer .tgz file.
a. Browse to Online Support.
b. Click DRIVERS & DOWNLOADS.
c. Select Product Tool in the Category field.
d. Download the Service Console package.
NOTE: You can install this Service Console package in both encryption-enabled and nonencryption environments.

2. Open a secure shell (SSH) connection with the installer node, which is the first node in the first rack at the site. Based on
network that is connected use the private (192.168.219.1) or the public IP address of that node.
Username: admin
Password: ChangeMe

3. Check to see if the /tmp/service_console directory exists.

● If the directory exists, remove old files from the directory by running the following command:
# [ -d /tmp/service_console ] && rm -fr /tmp/service_console/*

● If the directory does not exist, create it by running the following command:
# mkdir /tmp/service_console

4. Change to the Service Console directory by running the following command:

# cd /tmp/service_console
5. Copy the Service Console installer .tgz file from the download directory to the /tmp/service_console directory using a
secure copy tool, such as pscp.exe.
For example, you would type a command similar to the following:

# pscp service-console.tgz admin@<ip_address>:/tmp/service_console/service-console-

<service_console_version><service_console_build_number>.tgz

6. Extract the Service Console package by running the following command:

# tar -xf service-console-<service_console_version><service_console_build_number>.tgz

7. Upgrade Service Console by running the following command:

# ./service-console upgrade
If Service Console is not installed, ECS installs it when you run this upgrade command.

Generate the Cluster.ini file

Generate the cluster.ini file on the installer node of Rack 1 of the VDC.

Prerequisites
This procedure will generate a cluster.ini file which will contain all VDC rack node IP information required for Service
Console utility.

Access ECS UI Using Back-End, Private Network 9

Page 15 of 83
Steps
1. On the installer node of Rack 1 of the VDC, run the following command to generate the cluster.ini file:

# service-console run Cluster_Config

The generated cluster.ini file is located on the installer node at /opt/emc/config/local/cluster.ini and
includes all rack and node information in the VDC.
2. Verify that the cluster.ini file does not contain any WARNING entries by running the following command:

# cat /opt/emc/config/local/cluster.ini

CAUTION: If there are WARNING entries, contact for assistance.

WARNING errors will display similar to the following:

######
# This file was automatically generated by the Service Console.
# Please verify that it reflects the actual cluster topology.
# Credentials (BMC, Mgmt API, etc) should be set in separate files.
# Use file group_vars/datanodes to set cluster-wide variables.
# Use file host_vars/HOST_IP to set node-specific variables.
######

[datanodes:children]
vdc_1

[vdc_1:children]
red

[red:vars]
rack_id=1
rack_name=red
rack_psnt=PSNT
rack_dns_server=8.8.8.8
rack_dns_search=ecs.test.com,test.com
rack_ntp_server=9.9.9.9,10.10.10.10
rack_ns_switch=files,mdns4_minimal,[NOTFOUND=return],dns,mdns4
sc_collected=True

[red:children]
node_169_254_1_1 # Installer / SC node
node_169_254_1_2
node_169_254_1_3
node_169_254_1_5

[node_169_254_1_1]
169.254.1.1

[node_169_254_1_1:vars]
bmc_ip=192.168.219.101
public_ip=10.10.200.50
public_fqdn=provo-red.ecs.test.com
public_subnet=255.255.255.0
public_gateway=10.10.200.1
public_vlan=None
public_interface=None
.
.
.
[node_169_254_1_5]
169.254.1.5

[node_169_254_1_5:vars]
bmc_ip=192.168.219.105
public_ip=10.10.200.66
public_layton-red.ecs.test.com
public_subnet=255.255.255.0
public_gateway=10.10.200.1

10 Access ECS UI Using Back-End, Private Network

Page 16 of 83
public_vlan=None
public_interface=None

#
# WARNING: The Service Console failed to find
# the corresponding rack(s) for nodes
# in the [vdc_1_unknown] section.
# Edit the cluster.ini file and map
# these nodes to rack(s) manually.
#
[vdc_1_unknown]
169.254.1.4

Use ECS Service Console to enable ECS UI access

The service-console run Enable_UI_Access command allows you to connect to the ECS UI using the ECS appliance
private network.

Prerequisites
Ensure that you enable access to the ECS UI portal using the backend private network on the rack before connecting to
https://192.168.219.254 in a browser.

Steps
1. From the ECS Service Console, run the following command to enable 192.168.219.254:443:
# service-console run Enable_UI_Access
Output such as the following appears:

Service console version: 4.5.0.0-20473.1283eada8

Debug log: /opt/emc/caspian/service-console/log/
20200224_201308_run_Enable_UI_Access/dbg_robot.log
================================================================================
Enable UI Access
20200224 20:13:21.804: Validate ECS UI availability
Private IP/Port 192.168.219.254:443 is disabled on installer rack 1
20200224 20:13:22.235: | PASS
20200224 20:13:22.244: Validate ssh config file
20200224 20:13:24.088: | PASS (1 sec)
20200224 20:13:24.090: Enable BE ECS UI availability
Private IP/Port 192.168.219.254:443 is enabled on installer rack 1
20200224 20:14:45.835: | PASS (1 min 21 sec)
================================================================================
Status: PASS
Time Elapsed: 1 min 40 sec
Debug log: /opt/emc/caspian/service-console/log/
20200224_201308_run_Enable_UI_Access/dbg_robot.log
HTML log: /opt/emc/caspian/service-console/log/20200224_201308_run_Enable_UI_Access/
log.html
===============================================================================

2. Verify that the backend 192.168.219.254:443 is open. Run the following command:
# service-console run Health_Check --specific-check "Validate BE ECS UI availability"
3. Look for "Private IP port 192.168.219.254:443 is enabled on installer rack 1" in the command output:

Service console version: 4.5.0.0-20473.1283eada8

Debug log: /opt/emc/caspian/service-console/log/20200224_204749_run_Health_Check/
dbg_robot.log
================================================================================
Health Check
20200224 20:48:03.685: Execute Specific Health Checks
20200224 20:48:03.691: | Validate BE ECS UI availability
20200224 20:48:12.373: | | FAIL (8 sec)
[WARN] 'Validate BE ECS UI availability' failed: WARNING: Private IP/Port

Access ECS UI Using Back-End, Private Network 11

Page 17 of 83
192.168.219.254:443 is enabled on installer rack 1. Please use 'service-console run
Disable_UI_Access' to disable it.
20200224 20:48:12.374: | PASS (8 sec)
================================================================================
Status: PASS
Time Elapsed: 26 sec
Debug log: /opt/emc/caspian/service-console/log/20200224_204749_run_Health_Check/
dbg_robot.log
HTML log: /opt/emc/caspian/service-console/log/20200224_204749_run_Health_Check/
log.html
================================================================================

4. Open a browser, and connect to the ECS UI using https://192.168.219.254.

The default ECS UI Service log-in credentials are:
Username: emcservice
Password: ChangeMe
If the default ECS UI Service credentials are disabled, use the customer-provided ECS UI Service user credentials.

Next steps
Go to SSD deployment or SSD or HDD replacement procedure as required.

Use ECS Service Console to disable ECS UI access

The service-console run Disable_UI_Access command disables access to the ECS UI from the ECS appliance using
a private network. Disable private network access to the ECS UI portal using this command once you complete service
engagement activity.

Prerequisites
Ensure that all SSD deployment or SSD or HDD replacement procedures are completed as required.

Steps
1. Logout of the ECS UI and close the browser to https://192.168.219.254.
2. From the ECS Service Console, run the following command to disable 192.168.219.254:443.
# service-console run Disable_UI_Access
Output such as the following appears:

Service console version: 4.5.0.0-20473.1283eada8

Debug log: /opt/emc/caspian/service-console/log/
20200224_205710_run_Disable_UI_Access/dbg_robot.log
================================================================================
Disable UI Access
20200224 20:57:23.216: Disable BE ECS UI availability
Private IP/Port 192.168.219.254:443 is disabled on installer rack 1
20200224 20:57:24.604: | PASS (1 sec)
================================================================================
Status: PASS
Time Elapsed: 17 sec
Debug log: /opt/emc/caspian/service-console/log/
20200224_205710_run_Disable_UI_Access/dbg_robot.log
HTML log: /opt/emc/caspian/service-console/log/
20200224_205710_run_Disable_UI_Access/log.html
================================================================================

3. Verify that the backend 192.168.219.254:443 is closed. Run the following command:
# service-console run Health_Check --specific-check "Validate BE ECS UI availability"

12 Access ECS UI Using Back-End, Private Network

Page 18 of 83
4. Look for "Private IP Port 192.168.219.254:443 is disabled on installer rack 1" in the command output, which shows that ECS
UI access is disabled.

Service console version: 4.5.0.0-20473.1283eada8

Debug log: /opt/emc/caspian/service-console/log/20200224_205807_run_Health_Check/
dbg_robot.log
================================================================================
Health Check
20200224 20:58:20.052: Execute Specific Health Checks
20200224 20:58:20.058: | Validate BE ECS UI availability
Private IP/Port 192.168.219.254:443 is disabled on installer rack 1
20200224 20:58:28.578: | | PASS (8 sec)
20200224 20:58:28.579: | PASS (8 sec)
================================================================================
Status: PASS
Time Elapsed: 24 sec
Debug log: /opt/emc/caspian/service-console/log/20200224_205807_run_Health_Check/
dbg_robot.log
HTML log: /opt/emc/caspian/service-console/log/20200224_205807_run_Health_Check/
log.html
================================================================================

5. Exit any browsers that may remain open, close ssh session, and physically disconnect the laptop.

Access ECS UI Using Back-End, Private Network 13

Page 19 of 83
EX300 Replacing Storage Disk

Dell Technologies Confidential Information- for internal use only version: 2.3.6.179

Page 20 of 83
ECS Appliance Storage Disk Replacement
Guide
3.5 and later

July 2023
Rev. 1.5

Page 21 of 83
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.

Page 22 of 83
Contents

Figures..........................................................................................................................................5

Tables........................................................................................................................................... 7
Revision history..........................................................................................................................................................................8

Chapter 1: Overview...................................................................................................................... 9
Tools....................................................................................................................................................................................... 9
Replacement Disk Prerequisites for ECS 3.6................................................................................................................9
Replacement Disk Prerequisites for ECS 3.5.............................................................................................................. 10
Following ECS UI for Storage Disk Status and Replacement Information...........................................................10
Determine the Version of EX Series Hardware ......................................................................................................... 13

Chapter 2: Replace the HDDs on the ECS EX5000 appliance........................................................ 18

Replace the Failed Drives Overview..............................................................................................................................18
Removing chassis from the front...................................................................................................................................18
Removing the system cover............................................................................................................................................19
Removing a drive carrier..................................................................................................................................................20
Removing the drive from the drive carrier...................................................................................................................21
Installing the drive into the drive carrier......................................................................................................................22
Installing a drive carrier....................................................................................................................................................22
Installing the system cover............................................................................................................................................. 23
Inserting chassis from front............................................................................................................................................24
Post—Disk Replacement Checks ................................................................................................................................ 24

Chapter 3: Replace the NVMe SSDs on the ECS EXF900 appliance.............................................. 26

Replace the Failed Drives Overview............................................................................................................................. 26
Obtain Access to Drives.................................................................................................................................................. 27
Remove the Front Bezel............................................................................................................................................ 27
Remove the Hard Drive....................................................................................................................................................27
Remove the Drive from the Drive Carrier .................................................................................................................. 29
Install the Replacement Drive into the Drive Carrier ...............................................................................................30
Install the Hard Drive.........................................................................................................................................................31
Close Access to Drives.................................................................................................................................................... 32
Install the Front Bezel................................................................................................................................................ 32
Post—Disk Replacement Checks ................................................................................................................................ 32

Chapter 4: Replace the HDDs on the ECS EX500 appliance ......................................................... 34

Replace the Failed Drives Overview............................................................................................................................. 34
Obtain Access to Drives ................................................................................................................................................. 34
Removing the Optional Front Bezel........................................................................................................................ 34
Opening the Drive Bays................................................................................................................................................... 35
Removing a Hard Drive.................................................................................................................................................... 36
Uninstalling the Drive from the Drive Carrier ............................................................................................................ 38
Installing a Drive into the Drive Carrier .......................................................................................................................39
Installing a Hard Drive...................................................................................................................................................... 40

Contents 3

Page 23 of 83
Closing the Drive Bays...................................................................................................................................................... 41
Closing Access to Drives................................................................................................................................................. 42
Installing the Optional Front Bezel.......................................................................................................................... 42
Post—Disk Replacement Checks ................................................................................................................................ 43

Chapter 5: Replace the HDDs on the ECS EX300 appliance..........................................................44

Replace the Failed Drives Overview............................................................................................................................. 44
Obtain Access to the Drives........................................................................................................................................... 44
Remove the Front Bezel to Access Front Panel Hard Drives...........................................................................44
Remove the Hard Drive................................................................................................................................................... 45
Remove the Drive from the Drive Carrier .................................................................................................................. 47
Install the Replacement Drive into the Drive Carrier ............................................................................................... 47
Install the Hard Drive........................................................................................................................................................48
Close Access to Drives.................................................................................................................................................... 49
Install the Front Bezel................................................................................................................................................ 49
Post—Disk Replacement Checks ................................................................................................................................ 49

Chapter 6: Replace the HDDs on the ECS EX3000 appliance........................................................ 51

Replace the Failed Drives Overview..............................................................................................................................51
Slide the Chassis Out of the Rack................................................................................................................................. 51
Remove the System Cover..............................................................................................................................................51
System Cover Disassembly....................................................................................................................................... 52
Remove the Hard Drive................................................................................................................................................... 52
Install the Hard Drive........................................................................................................................................................54
Install the System Cover................................................................................................................................................. 55
Secure the Chassis to the Rack.................................................................................................................................... 55
Post—Disk Replacement Checks ................................................................................................................................ 55

Chapter 7: Replace the HDDs on the ECS Gen 2 U Series appliance............................................. 56

Replace the Failed Drive Overview............................................................................................................................... 56
Pull the chassis out...........................................................................................................................................................56
Removing a Faulted Disk................................................................................................................................................. 58
Installing a Disk.................................................................................................................................................................. 59
Insert and Secure the Enclosure Chassis.................................................................................................................... 60
Post—Disk Replacement Checks ................................................................................................................................. 61

Appendix A: Document feedback................................................................................................. 62

4 Contents

Page 24 of 83
Figures

1 ECS UI Maintenance Data Disks Yellow Status................................................................................................. 11

2 ECS UI Maintenance Rack and Node Status..................................................................................................... 12
3 ECS UI Maintenance Data Disks Blue Status.................................................................................................... 12
4 ECS UI Maintenance Node Drill-Down Replace................................................................................................ 13
5 EX5000 Server Front View.................................................................................................................................... 14
6 EXF900 Server Front View 12 Drives.................................................................................................................. 14
7 EXF900 Server Front View 24 Drives................................................................................................................. 14
8 EX500 Server Front View...................................................................................................................................... 15
9 EX300 Server Front View...................................................................................................................................... 16
10 EX3000 Server Front View.................................................................................................................................... 16
11 Gen2 Server Front View......................................................................................................................................... 17
12 EX5000 HDD slot locations....................................................................................................................................19
13 EX5000 node numbering front top cover.......................................................................................................... 19
14 EX5000 node numbering back top cover.......................................................................................................... 20
15 Removing the front top system cover............................................................................................................... 20
16 Removing a 3.5-inch drive carrier........................................................................................................................ 21
17 Removing the 3.5-inch drive from the drive carrier........................................................................................22
18 Installing a 3.5-inch drive into the drive carrier................................................................................................22
19 Installing a 3.5-inch drive carrier..........................................................................................................................23
20 System cover installation....................................................................................................................................... 24
21 EXF900 Server Front View 12 Drives................................................................................................................. 27
22 EXF900 Server Front View 24 Drives.................................................................................................................27
23 EXF900 Server Front View LED Indicators....................................................................................................... 28
24 Removing a hard drive............................................................................................................................................29
25 Removing the drive from the drive carrier........................................................................................................ 30
26 Install drive into drive carrier................................................................................................................................. 31
27 Installing a hard drive.............................................................................................................................................. 32
28 Removing the front bezel...................................................................................................................................... 35
29 Opening the drive bays...........................................................................................................................................36
30 EX500 Server Front View......................................................................................................................................37
31 EX500 Server Front View Green LED Indicators............................................................................................. 37
32 Uninstalling a hard drive......................................................................................................................................... 38
33 uninstalling the drive from the drive carrier...................................................................................................... 39
34 Installing a drive into the drive carrier................................................................................................................ 40
35 Installing a hard drive...............................................................................................................................................41
36 Closing drive bays.................................................................................................................................................... 42
37 Installing the front bezel........................................................................................................................................ 43
38 EX300 Server Front View......................................................................................................................................45
39 EX300 Server Front View LED Indicators......................................................................................................... 46
40 Removing a hard drive............................................................................................................................................46

Figures 5

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41 Removing the drive from the drive carrier........................................................................................................ 47
42 Install drive into drive carrier................................................................................................................................ 48
43 Installing a hard drive.............................................................................................................................................. 49
44 Pulling the chassis out............................................................................................................................................ 57
45 Pulling the Chassis Out (Two shoulder Screw Configuration)..................................................................... 57
46 Disk identification.................................................................................................................................................... 58
47 Removing a disk....................................................................................................................................................... 59
48 Installing a disk......................................................................................................................................................... 60
49 Inserting and Securing the Chassis to the Cabinet (Shoulder Screw Configuration)............................. 61

6 Figures

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Tables

1 Revision history.......................................................................................................................................................... 8
2 EX3000 Server indicators, buttons, or connectors......................................................................................... 16
3 EX300 Disk Slots..................................................................................................................................................... 45

Tables 7

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Revision history
This section provides a description of document changes.

Table 1. Revision history

Revision Date Description of change
July 2023 Rev 1.5 Update to EX300 "Remove the Hard Drive"
October 2022 Rev 1.4 Updates to "Tools"
February 2022 Rev 1.3 Added support for EX5000
October 2021 Rev 1.2 Added support for EXF900
June 2020 Rev 1.1 Updates to "Tools"
May 2020 Rev 1.0 Initial release

8 Revision history

Page 28 of 83
1
Overview
This guide provides information for ECS Gen3 EX Series and Gen2 U Series disk replacement.
For all other ECS hardware platforms, contact Dell support to perform disk replacement.
ECS supports disk replacement using the process that is described in this document only if all nodes in the Virtual Data Center
(VDC) are running ECS version 3.5 or later.
ECS supports NVMe SSDs on the ECS EXF900 Appliance on ECS version 3.6 and later.
ECS supports HDDs on the ECS EX5000, EX500, EX300, EX3000, and Gen2 U Series Appliances on version 3.5 and later.
ECS blocks disk replacement by the user in the ECS UI until upgrade to version 3.5 or later is completed on all nodes. For
assistance carrying out a disk replacement while upgrade is in progress if for some reason deemed absolutely required, contact
Dell Support.
Throughout this document, in the context of these procedures, the following terms are used interchangeably:
● disk
● storage disk
● drive
● hard drive
Topics:
• Tools
• Replacement Disk Prerequisites for ECS 3.6
• Replacement Disk Prerequisites for ECS 3.5
• Following ECS UI for Storage Disk Status and Replacement Information
• Determine the Version of EX Series Hardware

Tools
Learn about the tools required to complete the disk replacements.
● Phillips #1 screwdriver
● T6 torx bit, for torx screw removal of 2.5" drives
● T8 torx bit, for torx screw removal of 3.5" drives
● ESD gloves or ESD wristband
● Ladder: Required to access to the disk bays, if you are replacing a disk in an EX3000 mounted in the rack at 30U or higher.
● Ladder: Required to access to the disk bays, if you are replacing a disk in an EX5000 mounted in the rack at 30U or higher.

Replacement Disk Prerequisites for ECS 3.6

Ensure that you have Secure Remote Services (SRS) configured, or contact Dell Support to order replacement disks.

Prerequisites
If SRS is configured, the disks for replacement are automatically dispatched to a customer site. If Secure Remote Services is not
configured, follow the procedure below to order replacement disks.

Steps
1. In the ECS UI, go to Manage > Maintenance.
2. In ECS UI Maintenance, select the disk for which you want information, and then select left-most arrow in disk row to
expand the disk information.
3. Take note of the following information ready to place the disk order:

Overview 9

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● Node Serial Number
● Disk Serial Number
● Disk Type
● Model
● Size
4. Contact Dell EMC at https://www.dell.com/support or your support provider to order replacement parts.

Replacement Disk Prerequisites for ECS 3.5

Ensure that you have Secure Remote Services (SRS) configured, or contact Dell Support to order replacement disks.

Steps
1. In the ECS UI, go to Manage > Events > Alerts.
2. Filter the Alerts by:
a. Date: Time Range
Select the time range according to the approximate date that you believe to have received the alert to replace the
faulted disk.
b. Severity: Select Info
3. Export the filter results.
The Export function exports only what is displayed on the ECS UI screen at the moment of exporting. You may have to carry
out the Export function several times to yield all the results in your export output.
4. Take note of the following information ready to place the disk order:
● Node Serial Number
● Disk Serial Number
● Disk Type
● Model
● Size
Look for alerts such as the following with the pertinent information:

Severity: Info
Decription: Node SN=<service tag> Disk SN=<disk serial number> in rack=<name of rack>,
node=<fqdn>, slot=<slot number> is ready for replacement. Disk Details: Type=<disk
type>,
Model=<vendor model>, Size=<disk size> GB, Firmware = <firmware version>.

5. Contact Dell EMC at https://www.dell.com/support or your support provider to order replacement parts.

Following ECS UI for Storage Disk Status and

Replacement Information
Follow the ECS UI for information as to when you should replace an HDD or NVMe SSD.

Prerequisites
Ensure that replacement disks are onsite. If you do not have the replacement disks at hand, contact Dell Support and ensure
that the replacement disk has been ordered. Replacement Disk Prerequisites for ECS 3.6 and Replacement Disk Prerequisites
for ECS 3.5 provide information.

10 Overview

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Steps
1. In the ECS UI, go to Manage > Maintenance.
This section represents all the racks that exist in a VDC and all nodes.
The Data Disks column provides HDD status and NVMe SSD status. The SSD Cache Disks column provides read cache
SSD status.
Green means that disks are operating properly.
Yellow means that disks are undergoing recovery or initializing after replacement. No action is required.
Red means that disks require attention; for example, they have failed recovery.
Blue means that disks require your action; for example, you must replace the disks.
When the disk status turns to yellow, it means that the disk status is Suspect or Bad, and that ECS automatically had begun
the recovery process. The screen capture below shows the number of disks in yellow status:

Figure 1. ECS UI Maintenance Data Disks Yellow Status

2. Click the node for additional information.

The ECS Maintenance page for the rack appears and shows the status for each node.

Overview 11

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Figure 2. ECS UI Maintenance Rack and Node Status

ECS automatically refreshes the page every 30 seconds. You can also manually refresh as applicable.
Note the following information:
● Depending on the disk size, the system load, and the amount of data on the disk, the disk recovery process may take up
to 48 hours.
● A disk may take at least 2 hours to recover, even if it does not have user data.
● A disk may seem to make no disk recovery progress for 2 hours at the beginning or at the end of recovery.
These delays are normal operation.
When the disk recovery is complete, the disk status turns to blue and Replace becomes available for that disk. The screen
capture below shows that the number of disks that previously were in yellow status are now in blue status:

Figure 3. ECS UI Maintenance Data Disks Blue Status

The ECS UI Maintenance drill-down for that node appears. The Replace option becomes available.

12 Overview

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Figure 4. ECS UI Maintenance Node Drill-Down Replace

When the Replace option becomes available, a Secure Remote Services Dial Home event automatically instructs Dell EMC
to send a new disk to your site. You must have Secure Remote Services that are enabled for automatic shipment of
replacement disks to occur.

3. Proceed with physical disk replacement step only when you have the replacement disk available for physical replacement.
● If you do not have the replacement disks at hand, contact Dell Support and ensure that the replacement disk has
been ordered. Replacement Disk Prerequisites for ECS 3.6 and Replacement Disk Prerequisites for ECS 3.5 provide
information.. Continue when you have the replacement disk.
● If you have the replacement disk at hand, select the node that requires the replacement disks, and that is in blue status.
4. Click Replace, and then click OK to confirm.
ECS allows replacing one disk at a time per node. After you click Replace for a given drive, you must place a new disk into
the node before proceeding with next disk. ECS does not allow you to select Replace for another until you insert the drive
for which you have already selected Replace.
5. Click OK.

Next steps
Go to the section specific to the hardware type of the target node for the steps to physically replace the target HDDs on your
type of ECS appliance.
Do not replace the disk physically unless corresponding Disk Status in the ECS UI shows Replace Disk and the Description
states: Replace the disk according to LED identity and Slot/Enclosure location. Ensure that you verify the serial
number of the disk that you remove from the system against the serial number that the UI displays.

Determine the Version of EX Series Hardware

Learn how to determine which version of EX Series hardware you have.

EX5000
The following figures illustrate the front of the various versions of the EX5000 server.

Overview 13

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Figure 5. EX5000 Server Front View

EXF900
The following figures illustrate the front of the EXF900 server.

Figure 6. EXF900 Server Front View 12 Drives

Figure 7. EXF900 Server Front View 24 Drives

Item Panels and slots Description

1 Left control panel Contains system health and system ID, status LED
2 Drive slots Enable you to install drives that are supported on your system.
3 Right control panel Contains the power button, VGA port, iDRAC Direct micro USB port, and two USB 2.0
ports.

14 Overview

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Item Panels and slots Description
4 Information tag The Information tag is a slide-out label panel that contains system information such as
Service Tag, NIC, MAC address.

EX500
The following figure illustrates the front of the EX500 server:

Figure 8. EX500 Server Front View

EX300
The following figure illustrates the front of the EX300 server:

Overview 15

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Figure 9. EX300 Server Front View

Item Panels and slots Description

1 Left control panel Contains system halth and sytstem ID, status LED or optional iDRAC Quick Sync 2
(wireless.
2 Drive slots Enable you to install drives that are supported on your system.
3 Right control panel Contains the power button, VGA port, iDRAC Direct micro USB port, and two USB 2.0
ports.
4 Information tag The Information tag is a slide-out label panel that contains system information such as
Service Tag, NIC, MAC address.

EX3000
The following figure illustrates the front of the EX3000 server:

Figure 10. EX3000 Server Front View

Table 2. EX3000 Server indicators, buttons, or connectors

Item Indicator, Button, or Connector Description
1 Power indicator The power indicator glows when the system is turned on.

16 Overview

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Table 2. EX3000 Server indicators, buttons, or connectors (continued)
Item Indicator, Button, or Connector Description
2 ID indicator When a system identification button is pressed, the ID indicator blinks blue
to help locate a particular system within a rack.
3 Sled An HDD fault status indicator. The indicator blinks amber if an HDD
experiences an issue.
4 System board status indicator If the system is on, and in good health, the indicator glows solid blue. The
indicator blinks amber if the system is in standby, and if any issue exists
(for example, a failed fan or HDD).
5 Power button ● The power button controls the PSU output to the system.
● NOTE: On ACPI-compliant operating systems (OSs), turning off
the system using the power button causes the system to perform a
graceful shutdown before power to the system is turned off.

6 System identification button ● The identification button can be used to locate a particular system
within a rack.
● Press to switch the system ID on and off.
● If the system stops responding during POST, press and hold the system
ID button for more than five seconds to enter BIOS progress mode.
● To reset iDRAC (if not disabled in F2 iDRAC setup) press and hold the
button for more than 15 seconds.
7 Power indicator The power indicator glows when the system is turned on.
8 ID indicator When a system identification button is pressed, the ID indicator blinks blue
to help locate a particular system within a rack.
9 Sled B HDD fault status indicator ● The indicator blinks amber if an HDD experiences an issue.
● NOTE: Features of Sled B are for dual-node systems only.

10 System board status indicator If the system is on, and in good health, the indicator glows solid blue. The
indicator blinks amber if the system is in standby, and if any issue exists
(for example, a failed fan or HDD).
11 Power button ● The power button controls the PSU output to the system.
● NOTE: On ACPI-compliant operating systems (OSs), turning off
the system using the power button causes the system to perform a
graceful shutdown before power to the system is turned off.

12 System identification button ● The identification button can be used to locate a particular system
within a rack.
● Press to switch the system ID on and off.
● If the system stops responding during POST, press and hold the system
ID button for more than five seconds to enter BIOS progress mode.
● To reset iDRAC (if not disabled in F2 iDRAC setup) press and hold the
button for more than 15 seconds.

Gen2
The figure illustrates the front of the ECS Gen2 server:

Figure 11. Gen2 Server Front View

Overview 17

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2
Replace the HDDs on the ECS EX5000
appliance
Topics:
• Replace the Failed Drives Overview
• Removing chassis from the front
• Removing the system cover
• Removing a drive carrier
• Removing the drive from the drive carrier
• Installing the drive into the drive carrier
• Installing a drive carrier
• Installing the system cover
• Inserting chassis from front
• Post—Disk Replacement Checks

Replace the Failed Drives Overview

Removing chassis from the front

Before servicing the EX5000, this procedure provides information about how and why to take caution when you pull out the
EX5000/XE7100 chassis from the front.

About this task

The four front-captured thumb screws on the EX5000/XE7100 servers do not fully disengage to allow extraction of the server.

Steps
1. Apply some pressure apply on the four-front captured thumb screws. You may need to pull the chassis out 5-6mm and then
unscrew the thumbscrews the rest of the way till they disengage.
WARNING: Ensure that all other EX5000 chassis are fully seated in the rack and not in their service
positions. Only one EX5000 can be pulled out to the service position at a time for safety.

2. Loosen as much as possible and pull on the server to disengage.

3. Pull the EX5000 server fully out to the service position.

18 Replace the HDDs on the ECS EX5000 appliance

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Removing the system cover
The front half the rows are accessed by lifting the front half of the cover. The rest are accessed by lifting the back half of the
cover.

Steps
1. Slide the two latches on the front or the back of the cover.
2. Lift the cover.

Figure 12. EX5000 HDD slot locations

Figure 13. EX5000 node numbering front top cover

Replace the HDDs on the ECS EX5000 appliance 19

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Figure 14. EX5000 node numbering back top cover

Figure 15. Removing the front top system cover

Removing a drive carrier

Prerequisites
1. Using the management software, prepare the drive for removal.
If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are
off, the drive is ready for removal. For more information, see the documentation for the storage controller.

20 Replace the HDDs on the ECS EX5000 appliance

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CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation
for the storage controller card to ensure that the host adapter is configured correctly to support drive
removal and insertion.

CAUTION: Mixing drives from previous generations of PowerEdge servers is not supported.

CAUTION: To prevent data loss, ensure that your operating system supports drive installation. See the
documentation supplied with your operating system.

Steps
1. Locate the hard drive to be removed and press the release button to open the drive carrier release handle.
2. Holding the handle, slide the drive carrier out of the drive slot.

Figure 16. Removing a 3.5-inch drive carrier

Removing the drive from the drive carrier

Steps
1. Flex the drive carrier bracket outwards.
2. Lift the drive out of the drive carrier.

Replace the HDDs on the ECS EX5000 appliance 21

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Figure 17. Removing the 3.5-inch drive from the drive carrier

Installing the drive into the drive carrier

Prerequisites

Steps
1. Flex the drive carrier outwards.
2. Align the screw holes on the drive with the two pins on the drive carrier, and install the drive into the carrier.

Figure 18. Installing a 3.5-inch drive into the drive carrier

Installing a drive carrier

Prerequisites
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.

22 Replace the HDDs on the ECS EX5000 appliance

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CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive
automatically begins to rebuilt. Ensure that the replacement drive is blank or contains data that you wish to
overwrite. Any data on the replacement drive is immediately lost after the drive is installed.

Steps
1. Press the release button on the front of the drive carrier to open the release handle.
2. Insert and slide the drive carrier into the drive slot.
3. Close the drive carrier release handle until it clicks in place.

Figure 19. Installing a 3.5-inch drive carrier

Installing the system cover

The front half the rows are accessed by lifting the front half of the cover. The rest are accessed by lifting the back half of the
cover.

Steps
Lower the front or back cover until the latches click into place.

Replace the HDDs on the ECS EX5000 appliance 23

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Figure 20. System cover installation

Inserting chassis from front

After servicing the EX5000, this procedure provides information about how and why to take caution when you reinsert the
EX5000/XE7100 chassis from the front.

About this task

The front door will not close or open easily or properly if the servers are not fully installed. After closing the lid, you must slide
the unit gently into the NEMA rail and engage and tighten all 4 thumb screws.
NOTE: Ensure that the CMA and rear cables do not snag on anything while pushing the node back into the rack. If they
snag, they can bend and break.

Steps
1. Fully fasten and screw in the four front-captured thumb screws on the XE7100 servers.
If the front screws are not fully fastened to the rack, the servers stand out slightly and cause interference with the front
door.
2. Slightly lift the EX5000 server as you insert it to allow for full insertion.
If you do not lift the EX5000 server as you are inserting it, the weight of the EX5000 in the top-most position may catch the
lower edge of the bottom back-end switch above it as the server is returned back into the system after being fully extended.
A slight upward push on the front of the chassis avoids this catching.

Post—Disk Replacement Checks

Carry out visual inspections in the ECS hardware and software once all disks are replaced in a node to ensure that the disk
replacement is successful.

24 Replace the HDDs on the ECS EX5000 appliance

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The Initializing process may take 10 to 15 minutes, depending on disk size and system load.
You can proceed with the next disk replacement while the previous disk is still Initializing. Ensure that you check on the previous
drives afterward.

Replace the HDDs on the ECS EX5000 appliance 25

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3
Replace the NVMe SSDs on the ECS EXF900
appliance
Topics:
• Replace the Failed Drives Overview
• Obtain Access to Drives
• Remove the Hard Drive
• Remove the Drive from the Drive Carrier
• Install the Replacement Drive into the Drive Carrier
• Install the Hard Drive
• Close Access to Drives
• Post—Disk Replacement Checks

Replace the Failed Drives Overview

ECS supports replacing one disk at a time per node.
Complete both the UI steps of clicking Replace, followed immediately by the physical replacement of one disk within a node
before you can follow same steps to replace another disk in the same node. Replace all disks that are ready for Replace in one
node, and then go on to the next node.
Ensure that the target disk that you plan to physically replace is in the appropriate status. Go to ECS UI Manage >
Maintenance and confirm that you click Replace for the target disk. The section on following ECS UI for disk status and
replacement information provides information.
The ECS EXF900 node LED blinks blue. The location of the nodes may vary.
NOTE: If the LED disk does not blink when you click Replace, and instead results in Failed Replace Process disk
status with description : System failed to ident diskin ECS UI Manage > Maintenance for the target disk ,
contact Dell Support.
The disk status LED indicator is green. The rate of blinking is twice every 1 second, to identify the disk inside node for
replacement. After the new disk is inserted, the node and disk LED indicators stop blinking.
ECS auto-initiates recovery and replacement process for NVMe SSD disks that are in failed status.
ECS does not auto-initiate recovery and replacement for NVMe SSD disks that are in Healthy status but have low SSD Life
Remaining < 10%. If SRS is configured, an automated support request will initiate proactive disk replacement if the VDC has
three or more NVMe disks with SSD Life Remaining < 10%. If SRS is not configured, when there are three or more NVMe SSD
disks in VDC that are SSD Life Remaining <10%, contact ECS Remote Support.

26 Replace the NVMe SSDs on the ECS EXF900 appliance

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Obtain Access to Drives
There are two options for accessing the drives in the EXF900: Either open rack front door, or remove the front bezel, as
documented below.

Remove the Front Bezel

The procedure to remove the front bezel with the LCD panel and the front bezel without the LCD panel is the same.

Steps
1. Unlock the bezel by using the bezel key.
2. Press the release button, and pull the left end of the bezel.
3. Unhook the right end, and remove the bezel.

Remove the Hard Drive

Prerequisites
Follow all safety guidelines.

Steps
1. Locate the faulted drive that you are going to replace.
a. Locate the node by the blue blinking identification LED.
The following images show the EXF900 server front view.

Figure 21. EXF900 Server Front View 12 Drives

Figure 22. EXF900 Server Front View 24 Drives

Replace the NVMe SSDs on the ECS EXF900 appliance 27

Page 47 of 83
Item Panels and slots Description
1 Left control panel Contains system halth and sytstem ID, status LED
2 Drive slots Enable you to install drives that are supported on your system.
3 Right control panel Contains the power button, VGA port, iDRAC Direct micro USB port, and two USB
2.0 ports.
4 Information tag The Information tag is a slide-out label panel that contains system information such
as Service Tag, NIC, MAC address.

b. Locate the drive by the green blinking status LED indicator.

The green LED light blinks twice every 1 second.

Figure 23. EXF900 Server Front View LED Indicators

c. Verify the drive slot location and Serial Number based on the disk information that is provided in the ECS UI
Maintenance pane.
d. Note the drive slot location and Serial Number. Keep the disk identification details handy.
2. Press the release button to open the hard drive release handle.
3. Holding the handle, slide the hard drive out of the hard drive slot.

28 Replace the NVMe SSDs on the ECS EXF900 appliance

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Figure 24. Removing a hard drive

4. Go to ECS UI Manage > Maintenance and verify that the disk serial number matches the number reported as replaced. If
the drive serial number does not match, immediately reinsert the disk into its original slot.

Remove the Drive from the Drive Carrier

Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
2. Lift the drive out of the drive carrier.

Replace the NVMe SSDs on the ECS EXF900 appliance 29

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Figure 25. Removing the drive from the drive carrier

Install the Replacement Drive into the Drive Carrier

Steps
1. Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
3. Using a Phillips #1 screwdriver, replace the screws to secure the drive to the drive carrier.

30 Replace the NVMe SSDs on the ECS EXF900 appliance

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Figure 26. Install drive into drive carrier

Install the Hard Drive

Prerequisites
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard drive
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed
carrier shield spring and make it unusable.

Steps
1. Press the release button on the front of the hard drive to open the release handle.
2. Insert the hard drive into the hard drive slot and slide until the hard drive connects with the backplane.
3. Close the hard drive release handle to lock the hard drive in place.

Replace the NVMe SSDs on the ECS EXF900 appliance 31

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Figure 27. Installing a hard drive

4. The node and disk identification LEDs automatically stop blinking.

5. If there are any additional failed drives showing as Replace in ECS UI Manage > Maintenance, perform the replacement of
the next drive on this node. The section on following ECS UI for disk status and replacement information provides provides
information.
Do not replace the next disk physically unless corresponding Disk Status in the ECS UI shows Replace Disk and Description
states: Replace the disk according to LED identity and Slot/Enclosure location. Ensure that you verify the serial
number of the disk that you remove from the system against the serial number that the UI displays.

Close Access to Drives

There are two options for closing access to the drives in the EXF900: Either close the rack front door, or install the front bezel,
as documented below.

Install the Front Bezel

The procedure to install the front bezel with the LCD panel and the front bezel without the LCD panel is the same.

Steps
1. Align and insert the right end of the bezel onto the system.
2. Press the release button and fit the left end of the bezel onto the system.
3. Lock the bezel by using the key.

Post—Disk Replacement Checks

Carry out visual inspections in the ECS hardware and software once all disks are replaced in a node to ensure that the disk
replacement is successful.

32 Replace the NVMe SSDs on the ECS EXF900 appliance

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You can proceed with the next disk replacement while the previous disk is still Initializing. Ensure that you check on the previous
drives afterward.

Replace the NVMe SSDs on the ECS EXF900 appliance 33

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4
Replace the HDDs on the ECS EX500
appliance
Topics:
• Replace the Failed Drives Overview
• Obtain Access to Drives
• Opening the Drive Bays
• Removing a Hard Drive
• Uninstalling the Drive from the Drive Carrier
• Installing a Drive into the Drive Carrier
• Installing a Hard Drive
• Closing the Drive Bays
• Closing Access to Drives
• Post—Disk Replacement Checks

Replace the Failed Drives Overview

Obtain Access to Drives

There are two options for accessing the drives in the EX500: Either open rack front door, or remove the front bezel, as
documented below.

Removing the Optional Front Bezel

The bezel may not be present in your system. If it is present, uninstall it.

About this task

Steps
1. Unlock the bezel by using the bezel key.
2. Press the release button, and pull the left end of the bezel.

34 Replace the HDDs on the ECS EX500 appliance

Page 54 of 83
3. Unhook the right end, and uninstall the bezel.

Figure 28. Removing the front bezel

Opening the Drive Bays

Prerequisites
Identify any LEDs on the front. If the target disk that you plan to replace is in slot number 0 through 11 (BP1), then it is in the
front bay, and need not be opened. Go to the next section "Uninstalling a hard drive." If the failed disk is in slot slots 12 through
23 (BP2), then it is in the second bay. The bay must be opened.
CAUTION: Drive bays should not be in service position for more than 10 minutes because of thermal concerns.
When the drive bay is open for more than 10 minutes, the cooling fans spin at a higher speed to provide extra
cooling to the system. Thus system health status changes from the normal to critical state, and system event
"The BP1 drive bay is kept open for an extended period of time" is logged.

The drive bays can be open for a maximum of 10 minutes. This 10 minute window allows enough time to complete
a full disk replacement with the drive bay remaining open. Once you close the drive bays, they must remain
closed for 20 minutes before they can be opened again. Ensure that you replace only one disk drive at a time.
If you must replace multiple disk drives and you do not have enough time to fully complete the replacement
process for all disk drives within the ten minute window, close the system and wait 20 minutes before replacing
the remaining disk drives.

Steps
1. If locked, unlock the drive bay lock that is located above the left release latch, by pushing it up.
2. Open the release latches of drive bay 1 and pull the drive bays out.

Replace the HDDs on the ECS EX500 appliance 35

Page 55 of 83
Figure 29. Opening the drive bays

Removing a Hard Drive

Prerequisites
NOTE: The drive bays can be open for a maximum of 10 minutes. This 10 minute window allows enough time to complete
a full disk replacement with the drive bay remaining open. Once you close the drive bays, they must remain closed for 20
minutes before they can be opened again. Ensure that you replace only one disk drive at a time. If you must replace multiple
disk drives and you do not have enough to fully complete the replacement process for all disk drives within the ten minute
window, close the system and wait 20 minutes before replacing the remaining disk drives.
● Follow all safety guidelines.

Steps
1. Locate the faulted disk that you are going to replace.
a. Locate the node by the blue blinking identification LED.
The following image shows the EX500 server front view.

36 Replace the HDDs on the ECS EX500 appliance

Page 56 of 83
Figure 30. EX500 Server Front View

b. Locate the disk by the green blinking status LED indicator.

The green LED light blinks twice every 1 second.

Figure 31. EX500 Server Front View Green LED Indicators

c. Verify the disk slot location and Serial Number based on the disk information that is provided in the ECS UI Maintenance
pane.
d. Note the disk slot location and Serial Number. Keep the disk identification details handy.
2. Press the release button to open the drive carrier release handle.
3. Holding the handle, slide the hard drive out of the hard drive slot.

Replace the HDDs on the ECS EX500 appliance 37

Page 57 of 83
Figure 32. Uninstalling a hard drive

4. Go to ECS UI Manage > Maintenance and verify that the disk serial number matches the number reported for the disk
drive being replaced. If the disk serial number does not match, immediately reinsert the disk into its original slot.

Uninstalling the Drive from the Drive Carrier

Steps
1. Using a Phillips #1 screwdriver, uninstall the screws from the slide rails on the drive carrier.
2. Lift the drive out of the drive carrier.

38 Replace the HDDs on the ECS EX500 appliance

Page 58 of 83
Figure 33. uninstalling the drive from the drive carrier

Installing a Drive into the Drive Carrier

Steps
1. Insert the replacement drive into the drive carrier with the connector end of the drive towards the back of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
3. Using a Phillips #1 screwdriver, replace the screws to secure the drive to the drive carrier.

Replace the HDDs on the ECS EX500 appliance 39

Page 59 of 83
Figure 34. Installing a drive into the drive carrier

Installing a Hard Drive

Prerequisites
NOTE: The drive bays can be open for a maximum of 10 minutes. This 10 minute window allows enough time to complete
a full disk replacement with the drive bay remaining open. Once you close the drive bays, they must remain closed for 20
minutes before they can be opened again. Ensure that you replace only one disk drive at a time. If you must replace multiple
disk drives and you do not have enough time to fully complete the replacement process for all disk drives within the ten
minute window, close the system and wait 20 minutes before replacing the remaining disk drives.

CAUTION: When installing a drive, ensure that the adjacent drives are installed correctly. Inserting a drive
carrier and attempting to lock its handle next to an incorrectly installed carrier can damage the incorrectly
installed carrier shield spring, making it unusable.

40 Replace the HDDs on the ECS EX500 appliance

Page 60 of 83
Figure 35. Installing a hard drive

4. If there are any additional failed drives showing as Replace in ECS UI Manage > Maintenance, perform the replacement
of the next drive on this node. Step 3 of Following ECS UI for Storage Disk Status and Replacement Information provides
information.
If the back chassis is open, and you are replacing additional disks in that chassis on the same node, ensure that you can
complete the disk drive replacement within 10-minute service window. Otherwise, close the drive bays and wait 20 minutes
before proceeding.
Do not physically remove and replace the next disk unless corresponding Disk Status in the ECS UI shows Replace Disk and
Description states: Replace the disk according to LED identity and Slot/Enclosure location. Ensure that you verify
the serial number of the disk that you remove from the system against the serial number that the UI displays.

Closing the Drive Bays

Prerequisites
If the bay was opened, close the drive bays.

Steps
1. Pull back the blue release tabs on both sides and slide the drive bays into the system, until both the bays lock into place.

Replace the HDDs on the ECS EX500 appliance 41

Page 61 of 83
Figure 36. Closing drive bays

2. If required, lock the drive bay lock that is located above left release latch, by pushing it down.

Closing Access to Drives

There are two options for closing access to the drives in the EX500: Either close the rack front door, or install the front bezel,
as documented below.

Installing the Optional Front Bezel

The bezel may not be present in your system. If it is present, reinstall it.

Steps
1. Align and insert the right end of the bezel onto the system.
2. Press the release button, and fit the left end of the bezel onto the system.
3. Lock the bezel by using the key.

42 Replace the HDDs on the ECS EX500 appliance

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Figure 37. Installing the front bezel

Post—Disk Replacement Checks

Carry out visual inspections in the ECS hardware and software once all disks are replaced in a node to ensure that the disk
replacement is successful.

Steps
In the ECS UI, go to Manage > Maintenance.
The disk status should be Initializing and eventually turn to Healthy.
The disk may be blinking showing normal activity, but identification LED should no longer be blinking.
The Initializing process may take 10 to 15 minutes, depending on disk size and system load.
You can proceed with the next disk replacement while the previous disk is still Initializing. Ensure that you check on the previous
drives afterward.

Replace the HDDs on the ECS EX500 appliance 43

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5
Replace the HDDs on the ECS EX300
appliance
Topics:
• Replace the Failed Drives Overview
• Obtain Access to the Drives
• Remove the Hard Drive
• Remove the Drive from the Drive Carrier
• Install the Replacement Drive into the Drive Carrier
• Install the Hard Drive
• Close Access to Drives
• Post—Disk Replacement Checks

Replace the Failed Drives Overview

Obtain Access to the Drives

There are two options for accessing the drives in the EX300: Either open rack front door, or remove the front bezel, as
documented below.

Remove the Front Bezel to Access Front Panel Hard Drives

The procedure to remove the front bezel with the LCD panel and the front bezel without the LCD panel is the same.

About this task

Steps
1. Unlock the bezel by using the bezel key.
2. Press the release button, and pull the left end of the bezel.
3. Unhook the right end, and remove the bezel.

44 Replace the HDDs on the ECS EX300 appliance

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Remove the Hard Drive
Prerequisites
Follow all safety guidelines.

Steps
1. Locate the faulted disk that you are going to replace.
a. Locate the node by the blue blinking identification LED.
The following image shows the EX300 server front view.

Figure 38. EX300 Server Front View

b. Locate the disk by the green blinking status LED indicator.

The following table identifies the EX300 disk slots.

Table 3. EX300 Disk Slots

0 3 6 9
1 4 7 10
2 5 8 11

The green LED light blinks twice every 1 second.

Replace the HDDs on the ECS EX300 appliance 45

Page 65 of 83
Figure 39. EX300 Server Front View LED Indicators

c. Verify the disk slot location and Serial Number based on the disk information that is provided in the ECS UI Maintenance
pane.
d. Note the disk slot location and Serial Number. Keep the disk identification details handy.
2. Press the release button to open the hard drive release handle.
3. Holding the handle, slide the hard drive out of the hard drive slot.

Figure 40. Removing a hard drive

4. Go to ECS UI Manage > Maintenance and verify that the disk serial number matches the number reported as replaced. If
the disk serial number does not match, immediately reinsert the disk into its original slot.

46 Replace the HDDs on the ECS EX300 appliance

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Remove the Drive from the Drive Carrier
Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
2. Lift the drive out of the drive carrier.

Figure 41. Removing the drive from the drive carrier

Install the Replacement Drive into the Drive Carrier

Replace the HDDs on the ECS EX300 appliance 47

Page 67 of 83
Figure 42. Install drive into drive carrier

Install the Hard Drive

48 Replace the HDDs on the ECS EX300 appliance

Page 68 of 83
Figure 43. Installing a hard drive

4. The node and disk identification LEDs automatically stop blinking.

Close Access to Drives

There are two options for closing access to the drives in the EX300: Either close the rack front door, or install the front bezel,
as documented below.

Install the Front Bezel

The procedure to install the front bezel with the LCD panel and the front bezel without the LCD panel is the same.

Steps
1. Align and insert the right end of the bezel onto the system.
2. Press the release button and fit the left end of the bezel onto the system.
3. Lock the bezel by using the key.

Post—Disk Replacement Checks

Carry out visual inspections in the ECS hardware and software once all disks are replaced in a node to ensure that the disk
replacement is successful.

Replace the HDDs on the ECS EX300 appliance 49

Page 69 of 83
You can proceed with the next disk replacement while the previous disk is still Initializing. Ensure that you check on the previous
drives afterward.

50 Replace the HDDs on the ECS EX300 appliance

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6
Replace the HDDs on the ECS EX3000
appliance
Topics:
• Replace the Failed Drives Overview
• Slide the Chassis Out of the Rack
• Remove the System Cover
• Remove the Hard Drive
• Install the Hard Drive
• Install the System Cover
• Secure the Chassis to the Rack
• Post—Disk Replacement Checks

Replace the Failed Drives Overview

Slide the Chassis Out of the Rack

In order to access drives, slide the chassis out of the rack.

Prerequisites
Ensure that the power supply cables are seated properly before sliding out the chassis.

Steps
1. Loosen the two blue retaining screws on either side of the chassis to free it from the rack.
2. Gently slide the chassis away from the rack until you can access the top cover.

Remove the System Cover

Prerequisites
WARNING: Installing or removing the system cover when the system is power on may expose you to a risk of
electric shock.

CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.

Replace the HDDs on the ECS EX3000 appliance 51

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System Cover Disassembly
Steps
1. Loosen the screw from the system cover.
2. Slide the four release latches as indicated by the directional arrows on the latches.
3. Hold the cover on both sides, and lift the cover away from the system.

Item Description
1 Release latch (4)
2 System cover
3 Screw

Remove the Hard Drive

Steps
1. Locate the faulted disk that you are going to replace.
The faulted disk shows an amber LED. If the disk is not identified with an amber LED, ensure that you are using correct node
and confirm disk location.
2. Press the release button to open the hard drive carrier release handle.
3. Slide the hard drive carrier out until it is free of the hard drive slot.
4. Remove the screws from the slide rails on the hard drive carrier.

52 Replace the HDDs on the ECS EX3000 appliance

Page 72 of 83
5. Lift the hard drive out of the hard drive carrier.

Item Description
1 Release Button
2 3.5” Hard Drive
3 Hard Drive Carrier Handle

Replace the HDDs on the ECS EX3000 appliance 53

Page 73 of 83
Item Description
1 Screw (4)
2 3.5” Hard Drive
3 Hard Drive Carrier

6. After you remove the disk, go to ECS UI Manage > Maintenance and verify that the disk serial number matches the
number that ECS reports for the disk that you replaced. If the disk serial number does not match, immediately reinsert the
disk into its original slot.
Following ECS UI for Storage Disk Status and Replacement Information provides information.

Install the Hard Drive

Prerequisites

CAUTION: Use only hard drives that have been tested and approved for use with the hard drive backplane.

CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard drive
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed
carrier shield spring and make it unusable.

Steps
1. Insert the hard drive into the hard drive carrier with the connector-end of the hard drive toward the back.
2. Align the screw holes on the hard drive with the set of screw holes on the hard drive carrier.
When aligned correctly, the back of the hard drive is flush with the back of the hard drive carrier.
3. Attach the screws to secure the hard drive to the hard drive carrier.
4. If a hard drive blank is installed in the hard drive slot, remove it.
5. Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane.

54 Replace the HDDs on the ECS EX3000 appliance

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CAUTION: Do not force or drop the hard drive into the slot and backplane connectors. The backplane can be
permanently damaged. Slowly and carefully lower the drive into the slot until the cam lever engages. Ensure
that the cam lever on the carrier engages properly.

6. Close the hard drive carrier handle to lock the hard drive in place.
7. Check the drive LED status to ensure it is operational.
8. If there are any additional failed drives showing as Replace in ECS UI Manage > Maintenance, perform the replacement
of the next drive on this node. Step 3 of Following ECS UI for Storage Disk Status and Replacement Information provides
information.
Do not replace the next disk physically unless corresponding Disk Status in the ECS UI shows Replace Disk and Description
states: Replace the disk according to LED identity and Slot/Enclosure location. Ensure that you verify the serial
number of the disk that you remove from the system against the serial number that the UI displays.

Install the System Cover

Steps
1. Align the slots of the system cover with the tabs on the chassis.
2. Slide back the four release latches until they lock into place.
3. Install the screw to secure the system cover.

Secure the Chassis to the Rack

When you are done working on the chassis, secure the chassis to the rack.

Steps
1. Slide the chassis gently back into the rack.
2. Tighten the two blue retaining screws on either side of the chassis to secure it to the rack.

Post—Disk Replacement Checks

Carry out visual inspections in the ECS hardware and software once all disks are replaced in a node to ensure that the disk
replacement is successful.

Replace the HDDs on the ECS EX3000 appliance 55

Page 75 of 83
7
Replace the HDDs on the ECS Gen 2 U Series
appliance
Topics:
• Replace the Failed Drive Overview
• Pull the chassis out
• Removing a Faulted Disk
• Installing a Disk
• Insert and Secure the Enclosure Chassis
• Post—Disk Replacement Checks

Replace the Failed Drive Overview

Pull the chassis out

About this task
To access the internal components, you must release and pull the chassis out of the cabinet. The chassis slides out of the
cabinet far enough for you to access its internal components and then locks on the rails in the service position so that
you cannot pull it out any farther. How the chassis is freed from the cabinet depends upon which configuration of securing
mechanism is installed on the instrument. The first configuration has orange self-locking latches above the enclosure latch
handles. The second configuration has captive shoulder screws which attach the chassis to the cabinet.
NOTE: If the locking latches do not easily pull out, push in on the drawer and verify all other DAE latch handles are not
dis-engaged and try again.

Steps
1. If your chassis has the orange self-locking latches above the node latch handles:
a. Disengage the self-lock latches by pulling them out from the chassis.
b. Using the orange enclosure latch handles, slowly pull the chassis out the cabinet.

56 Replace the HDDs on the ECS Gen 2 U Series appliance

Page 76 of 83
1

2
CL4663

Figure 44. Pulling the chassis out

2. If your chassis has the shoulder-screw configuration:

a. Unscrew the shoulder-screws until they are free from the cabinet.
b. Slowly pull the chassis out the cabinet.

Figure 45. Pulling the Chassis Out (Two shoulder Screw Configuration)

Replace the HDDs on the ECS Gen 2 U Series appliance 57

Page 77 of 83
Removing a Faulted Disk
About this task
Generally, you should not remove a disk unless its amber fault LED is on. Do not replace a faulted disk until you have a
replacement disk with the same part number available. As shown below, disks are arranged in five rows of twelve modules each.
The first (front) row is A, then B, C, D, E. In each row, the disk are numbered 0 through 11, left to right.

CL4749

Figure 46. Disk identification

Steps
1. Locate the faulted disk that you are going to replace.
The faulted disk has an amber fault LED on its carrier.
2. Attach an ESD wristband to your wrist and the enclosure with the disks you are removing.
3. Push the disk orange release tab.
4. Lift the disk latch, and slowly pull the disk about 1 in (3 cm) from its slot.
The disk LED blinks amber.
5. Pull the disk straight out about 2 in (5 cm) from its slot.
6. After you remove the disk, go to ECS UI Manage > Maintenance and verify that the disk serial number matches the
number reported as replaced.
Following ECS UI for Storage Disk Status and Replacement Information provides information.
If the disk serial number does not match, immediately reinsert the disk into its original slot.
7. Place the disk on a static-free surface.

58 Replace the HDDs on the ECS Gen 2 U Series appliance

Page 78 of 83
1 2 3

CL4665

Figure 47. Removing a disk

Installing a Disk
Prerequisites
Attach an ESD wristband to your wrist and the enclosure in which you are installing the disk.

Steps
1. With the disk carrier latch fully open, align the module with the guides and gently lower the disk into the slot.
The latch begins to rotate downward when its tabs meet the enclosure.
2. Push the latch tab to engage the latch.
3. When the latch is engaged, push firmly on the module to verify that the disk is properly seated.

Replace the HDDs on the ECS Gen 2 U Series appliance 59

Page 79 of 83
1 2 3

CL4666

Figure 48. Installing a disk

Insert and Secure the Enclosure Chassis

About this task
The first configuration has orange self-locking latches above the enclosure latch handles. The second configuration has captive
shoulder screws above the enclosure latch handles which secure the chassis to the cabinet.

Steps
1. Use the orange enclosure latch handles to push the enclosure completely into the cabinet.
2. Based on enclosure latching configuration perform one of the following actions to secure the enclosure.
● Engage the two orange self-locking latches to secure the enclosure so it cannot slide back out of the cabinet.
● Align the two shoulder screws on each side with the mounting holes on the cabinet. Thread the shoulder screws into the
mounting holes and finger-tighten the shoulder screws.

60 Replace the HDDs on the ECS Gen 2 U Series appliance

Page 80 of 83
Figure 49. Inserting and Securing the Chassis to the Cabinet (Shoulder Screw Configuration)

3. Once the enclosure is closed, verify that DAE enclosure fan speeds return to normal operating levels.

Post—Disk Replacement Checks

Carry out visual inspections in the ECS hardware and software once all disks are replaced in a node to ensure that the disk
replacement is successful.

Replace the HDDs on the ECS Gen 2 U Series appliance 61

Page 81 of 83
A
Document feedback
If you have any feedback or suggestions regarding this document, mailto:[email protected].

62 Document feedback

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Dell Technologies Confidential Information- for internal use only version: 2.3.6.179

Page 83 of 83

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ECS - ECS Replacement Procedures-Replacing Storage Disk

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ECS - ECS Replacement Procedures-Replacing Storage Disk

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ECS ™ Procedure Generator

Solution for Validating your engagement

Replacing Storage Disk

Generated: September 6, 2023 3:43 PM GMT

Publication Date: September, 2023

Access ECS UI........................................................................................................................5

Read, understand, and perform these tasks

• *** WARNING - MUST READ ***

ECS Top Service Topics

IMPORTANT: Please take our survey! ECS Procedure Quality Survey

Chapter 1: Access ECS UI Using Back-End, Private Network......................................................... 6

1 Locate port 24 on the private 1 GbE switch........................................................................................................7

Connect the service laptop to the ECS Gen2 Series

Connect a service laptop to U or D series rack

6 Access ECS UI Using Back-End, Private Network

Ping statistics for 192.168.219.1:

Connect the service laptop to the ECS Gen3 EX Series

Access ECS UI Using Back-End, Private Network 7

About this task

Table 1. Fox Switch

8 Access ECS UI Using Back-End, Private Network

3. Check to see if the /tmp/service_console directory exists.

4. Change to the Service Console directory by running the following command:

# pscp service-console.tgz admin@<ip_address>:/tmp/service_console/service-console-

6. Extract the Service Console package by running the following command:

# tar -xf service-console-<service_console_version><service_console_build_number>.tgz

7. Upgrade Service Console by running the following command:

Generate the Cluster.ini file

Access ECS UI Using Back-End, Private Network 9

# service-console run Cluster_Config

CAUTION: If there are WARNING entries, contact for assistance.

WARNING errors will display similar to the following:

10 Access ECS UI Using Back-End, Private Network

Use ECS Service Console to enable ECS UI access

Service console version: 4.5.0.0-20473.1283eada8

Service console version: 4.5.0.0-20473.1283eada8

Access ECS UI Using Back-End, Private Network 11

4. Open a browser, and connect to the ECS UI using https://192.168.219.254.

Use ECS Service Console to disable ECS UI access

Service console version: 4.5.0.0-20473.1283eada8

12 Access ECS UI Using Back-End, Private Network

Service console version: 4.5.0.0-20473.1283eada8

Access ECS UI Using Back-End, Private Network 13

Chapter 2: Replace the HDDs on the ECS EX5000 appliance........................................................ 18

Chapter 3: Replace the NVMe SSDs on the ECS EXF900 appliance.............................................. 26

Chapter 4: Replace the HDDs on the ECS EX500 appliance ......................................................... 34

Chapter 5: Replace the HDDs on the ECS EX300 appliance..........................................................44

Chapter 6: Replace the HDDs on the ECS EX3000 appliance........................................................ 51

Chapter 7: Replace the HDDs on the ECS Gen 2 U Series appliance............................................. 56

Appendix A: Document feedback................................................................................................. 62

1 ECS UI Maintenance Data Disks Yellow Status................................................................................................. 11

Table 1. Revision history

Replacement Disk Prerequisites for ECS 3.6

Replacement Disk Prerequisites for ECS 3.5

Following ECS UI for Storage Disk Status and

Figure 1. ECS UI Maintenance Data Disks Yellow Status

2. Click the node for additional information.

Figure 3. ECS UI Maintenance Data Disks Blue Status

Determine the Version of EX Series Hardware

Figure 6. EXF900 Server Front View 12 Drives

Figure 7. EXF900 Server Front View 24 Drives

Item Panels and slots Description

Figure 8. EX500 Server Front View

Item Panels and slots Description

Figure 10. EX3000 Server Front View

Table 2. EX3000 Server indicators, buttons, or connectors

Figure 11. Gen2 Server Front View

Replace the Failed Drives Overview

Removing chassis from the front

About this task

2. Loosen as much as possible and pull on the server to disengage.

18 Replace the HDDs on the ECS EX5000 appliance

Figure 12. EX5000 HDD slot locations

Figure 13. EX5000 node numbering front top cover

Replace the HDDs on the ECS EX5000 appliance 19

Figure 15. Removing the front top system cover

• * WARNING - MUST READ *