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Tasks 4 and 5

The document outlines the tasks and approach for implementing and testing a new system, including developing test plans and scripts, performing different types of testing, providing post-go-live support, and conducting a post-implementation review. It discusses setting up test and production environments, configuring the system, migrating and validating data, training users, and monitoring performance and issues once complete. The document templates provided will be used to develop specific documents for the test plan, post-implementation report, and customer handover materials.

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fieuxmz
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20 views4 pages

Tasks 4 and 5

The document outlines the tasks and approach for implementing and testing a new system, including developing test plans and scripts, performing different types of testing, providing post-go-live support, and conducting a post-implementation review. It discusses setting up test and production environments, configuring the system, migrating and validating data, training users, and monitoring performance and issues once complete. The document templates provided will be used to develop specific documents for the test plan, post-implementation report, and customer handover materials.

Uploaded by

fieuxmz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Task 4.

1: Review the Case Study

1. Based on the scenario:

- Is it a new solution? Yes


- Does it replace existing functionality? N/A
- If it replaces existing functionality, will the old function remain available? N/A
- Does it involve massive amounts of processed data to reach the expected output? No

2. Type of Implementation:

- Implement a brand-new system from scratch, also known as a Greenfield


implementation.

3. Types of Testing:

- Functional
- Performance
- Volume
- Regression

Task 4.2: Prepare Implementation and Testing Approach

4.2a: Go/No-go Decision Matrix:


4.2b: Implementation and Testing Approach Document:

- System Environments: Development, Quality Assurance, Production


- Configuration Considerations: Data migration, master data setup
- Testing Approach: Functional, Performance, Volume, Regression
- Data Migration and Cutover: Data cleansing, transformation
- Production Support: Incident handling, security management
- Dress Rehearsal Activities: Process simulations, data validation
- Go Live Activities: End-user training, deployment coordination
- Guidance and Tech Expertise: SAP Cloud ALM, support tools
- Progress Reporting: Regular status updates, communication plan

Task 4.3: Develop a Test Plan

4.3a: Test Plan Document Template:

You should have access to a document template provided for this task.

4.3b: Test Plan:

- Possible Test Data Sources: SAP Best Practices, existing data


- Types of Testing: Functional, Performance, Regression
- Testing Tools: SAP eCATT, automated scripts
- Test Use Cases:

3.1 Process customer order from creation to fulfillment.


3.2 Analyze system performance during peak usage.
3.3 Validate product delivery process for accuracy.

Task 4.4: Test Script Validation

Testing and script validation ensure the system functions as intended. There are different types
of testing: unitary, integration, and end-to-end. The focus should be on the purpose of the test.
Automation tools like eCATT can be used for functional testing. Load testing helps assess data
loading speed. Data preparation is crucial, involving data cleansing and transformation. Data
masking can enhance security.

Task 4.5: Provide Solution Hypercare

Hypercare involves supporting users post-go-live, addressing adoption issues, and monitoring
system stability. It includes processes for reporting and escalating issues. Regular
communication with end users is vital. Technical support handles incidents and changes. SAP
Solution Manager and SAP Cloud ALM assist in incident and change management. User
feedback and monitoring tools drive incidents and changes.
Task 5.1: Develop Post-Implementation Review Report Outline

The Post-Implementation Review Report Outline includes reviewing feedback, identifying issues
and resolutions, and documenting lessons learned.

Outline:

1. Introduction
2. Review of Feedback
- Functionality Issues
- System Performance Issues
- Data Migration Issues
- User Adoption Issues
- Training Issues
3. Identifying Probable Causes and Resolutions
- Root Causes Analysis
- Proposed Resolutions
4. Lessons Learned
- User Adoption Best Practices
- Data Migration Strategies
- Performance Optimization
5. Conclusion

Task 5.2: Develop Customer Project Handover Deck

Develop a presentation for handing over support activities to ECP's technical and operational
teams.

Customer Project Handover Deck:

1. Introduction
2. Technical Tasks Handover
- Infrastructure setup
- System configurations
- Security measures
3. Business Process Handover
- Key business processes overview
- Process documentation and guidelines
4. Support Process Handover
- Incident and change management procedures
- Troubleshooting guides
- Contact information for technical support
5. GDPR Considerations
- Data protection measures
- Privacy guidelines
6. Prerequisites for Sign-Off
- Successful resolution of identified issues
- User adoption metrics review
7. Conclusion and Sign-Off

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