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1.1.2-Management Systems and Processes

The document discusses the importance of management systems and processes in organizations, including establishing clear goals and accountability. It describes the key components of a management system as policies, structure, communication, and performance measurement. Finally, it outlines some common types of management systems and key management processes such as planning, organizing, and controlling.

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Prashant
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66 views3 pages

1.1.2-Management Systems and Processes

The document discusses the importance of management systems and processes in organizations, including establishing clear goals and accountability. It describes the key components of a management system as policies, structure, communication, and performance measurement. Finally, it outlines some common types of management systems and key management processes such as planning, organizing, and controlling.

Uploaded by

Prashant
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
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1.1.

2 Management systems and processes

Course Outcome: CO1: To understand the concepts of individual and group behavior in an
organizational set up.

Relevant PPT/Notes:

1. Importance of Management Systems and Processes


2. Components of a Management System
3. Types of Management Systems
4. Key Management Processes

Importance of Management Systems and Processes:

1. Effective Organization: Management systems and processes help in organizing and structuring
the resources, activities, and tasks within an organization. They ensure that every aspect of the
organization is properly coordinated and aligned towards achieving common goals.

2. Efficiency and Productivity: By establishing clear processes and guidelines, management systems
promote efficiency and productivity. They eliminate redundancies, streamline workflows, and
enhance resource allocation, resulting in optimized operations.

3. Goal Achievement: Management systems provide a framework for setting and achieving
organizational goals. They help in defining objectives, developing action plans, and monitoring
progress towards targets, ensuring that the organization stays on track.

4. Decision Making: Effective management systems facilitate decision-making processes by


providing relevant information, analyzing data, and offering decision-making tools. This enables
managers to make informed and timely decisions that align with organizational objectives.

5. Accountability and Responsibility: Management systems establish clear roles, responsibilities,


and reporting structures. They promote accountability by assigning tasks, monitoring
performance, and evaluating outcomes. This fosters a culture of responsibility and ensures that
individuals are held accountable for their actions.

Components of a Management System:

1. Policies and Procedures: Policies and procedures define the rules, guidelines, and protocols that
govern the organization's operations. They provide a framework for decision making,
standardize processes, and ensure consistency.

2. Organizational Structure: The organizational structure outlines the hierarchy, reporting


relationships, and division of labor within the organization. It defines how authority and
responsibilities are distributed among individuals and departments.

3. Communication Channels: Effective communication channels facilitate the flow of information


within the organization. They ensure that relevant information reaches the right individuals or
departments in a timely manner, enabling effective coordination and collaboration.
4. Performance Measurement: Performance measurement systems establish criteria for evaluating
individual and organizational performance. They provide feedback on progress, identify areas
for improvement, and support performance management processes.

Types of Management Systems:

1. Quality Management Systems: These systems focus on maintaining and improving the quality of
products, services, and processes within the organization. Examples include ISO 9001:2015 and
Six Sigma.

2. Environmental Management Systems: Environmental management systems address the


organization's impact on the environment and promote sustainable practices. Examples include
ISO 14001:2015 and LEED certification.

3. Health and Safety Management Systems: These systems ensure a safe and healthy work
environment for employees, complying with relevant regulations and promoting employee well-
being. Examples include OHSAS 18001 and ISO 45001.

4. Information Management Systems: Information management systems handle the organization's


data, information, and knowledge. They support effective information sharing, data security,
and decision making. Examples include Enterprise Resource Planning (ERP) systems and
Customer Relationship Management (CRM) systems.

Key Management Processes:

1. Planning: The process of setting goals, defining strategies, and developing action plans to
achieve organizational objectives.

2. Organizing: The process of structuring resources, tasks, and responsibilities to achieve


organizational goals effectively.

3. Leading: The process of influencing and motivating employees to work towards the achievement
of organizational goals.

4. Controlling: The process of monitoring performance, comparing actual results with planned
objectives, and taking corrective actions when necessary.

5. Decision Making: The process of selecting the best course of action from available alternatives
to achieve desired outcomes.

6. Communication: The process of exchanging information, ideas, and instructions within the
organization to facilitate effective coordination and collaboration.

7. Coordination: The process of synchronizing activities and efforts across different individuals,
departments, and functions to ensure alignment towards common goals.

8. Evaluation: The process of assessing the effectiveness and efficiency of organizational processes,
practices, and performance.
Relevant Books Readings (Web Links / Web Links of PDFs):

1. "Principles of Management" by Stephen P. Robbins and Mary Coulter:

2. "Management: A Global and Entrepreneurial Perspective" by Heinz Weihrich and Harold Koontz:

Relevant Videos:

1. What is management? Concept of Management, Levels of management (animated video) -


YouTube

2. What is management? Concept of Management, Levels of management (animated video)


YouTube

Reading Material:

Title: "Principles of Management" Author: Stephen P. Robbins and Mary Coulter Chapter:
Chapter 2 - Management and its Functions Pages: 35-49 Publisher: Pearson Education

TEXTBOOKS/REFERENCE BOOKS

TEXTBOOKS

T1 Stephen Robbins (Author), Timothy Judge (Author), 2019, Essentials of Organizational


Behavior, 14 Edition, , Pearson Education, India, ISBN: 978-0134523859

T2 George, J. and Jones, G.R. 2109. Understanding and Managing Organization Behaviour.
5thEdition,Pearson Education, India, ISBN:9788131724965.

Reference Books:

R1 Parsad L.M., 2019 . Principles and Practices of Management, 10 th Edition, S. Chand


Publication, India, ISBN: 978-93-5161-181-3

R2 Aswathappa, A. 2019. Organizational Behaviour – Text Cases and Games,


13thEdition,Himalayan Publishing House, India. ISBN: 978935990887.

R3 Luthans Fred, Organisational Behaviour, 12 th Edition, McGraw Hill Book Co, New Delhi.

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