s66699 139UJrnlPrtr

NCR SelfServ™ ATMs Service Manual Section 10: Printers
USB Journal Printer i
USB Journal Printer
Chapter Contents
INTRODUCTION ................................................................................................................................. 1
DESCRIPTION ..................................................................................................................................... 1
Power Requirements ............................................................................................................... 1
Environmental Requirements..................................................................................................2
Paper Specification ..................................................................................................................2
Paper Roll ............................................................................................................................2
Printable Area .....................................................................................................................2
Journal Paper Low...............................................................................................................2
Sensor Locations ......................................................................................................................3
TROUBLESHOOTING ..........................................................................................................................3
LEDs Location and Meaning.....................................................................................................3
Module Error Messages.......................................................................................................... 4
General Checks ....................................................................................................................... 4
DIAGNOSTICS ....................................................................................................................................5
Level 0 Diagnostics ..................................................................................................................5
Start‐up Tests ......................................................................................................................5
LED Diagnostic Displays.......................................................................................................6
Test Selected By Dip Switch ................................................................................................6
Switch and LED Locations....................................................................................................6
How to Enter a Test.............................................................................................................6
Rolling ASCII Print Tests ......................................................................................................7
“H” Print Test ......................................................................................................................7
Dot Check Pattern Test .......................................................................................................8
Sensor Level Adjustment ....................................................................................................8
Printer Configuration Printout ............................................................................................9
Level 1 Diagnostics ...................................................................................................................9
Sensor Test..........................................................................................................................9
Print Quality Test ................................................................................................................9
Winding Motor Test ............................................................................................................9
Paper Feed Motor Test .......................................................................................................9
LEVEL 3 DIAGNOSTICS............................................................................................................ 10
S_Data ............................................................................................................................... 10
Tallies ................................................................................................................................ 10
STRAPPING ...................................................................................................................................... 10
Switches ................................................................................................................................. 10
ADJUSTMENTS..................................................................................................................................11
MODULE REMOVAL AND REPLACEMENT.........................................................................................11
Head Assembly ....................................................................................................................... 11
NCR — CONFIDENTIAL AND PROPRIETARY November 2007

Use pursuant to Company Instructions
ii
USB Journal Printer
CABLING .......................................................................................................................................... 14
CONNECTOR ASSIGNMENT/PINOUTS ............................................................................................. 14
Pin Assignments ................................................................................................................ 14
TEST/ADJUSTMENT TOOLS.............................................................................................................. 14
November 2007 NCR — CONFIDENTIAL AND PROPRIETARY

USB Journal Printer 1
USB Journal Printer

Chapter Contents
INTRODUCTION
This chapter describes the USB journal printer, which uses a line thermal head to perform
high quality, high speed, quiet printing of characters and graphics.
DESCRIPTION
The USB journal printer has the following features:
● Supports maximum paper roll diameter of 83mm (3.2 ins)
● Resolution 203 dpi
● Downloadable firmware
● Remote diagnostics.
Power Requirements
The printer requires power from the ATM power supply (+24V DC ± 10%) and power
consumption is up to 6.0 A.

2 USB Journal Printer
Environmental Requirements
Operating the printer at either extreme of its temperature or humidity ranges may
degrade the print quality and may cause the firmware to disable printing. However, the
printer itself will not be damaged.
Condition Temperature Humidity Max Temp Change

Operating 5°C ‐ 50°C (41°F 20 ‐ 80% 10°C (50F)/hour
‐ 122°F)
Idle 0°C ‐ 55°C (32°F 10 ‐ 95% 10°C (50F)/hour
‐ 131°F)
Extreme power‐on 0°C ‐ 55°C (32°F 10 ‐ 95% 15°C (59F)/hour
‐ 131°F)
Storage ‐5°C ‐ 55°C (23°F 10 ‐ 90% 15°C (59F)/hour
‐ 131°F)
Dew point 26°C (78.8°F)
maximum
Paper Specification
Paper Roll
● Width: 80.0 mm (3.15 in.)
● Length: 83 m (272 ft.) max
● Diameter: 83 mm (3.26 in.) or less
● Paper core inner diameter: 12 mm (0.47 in.)
Printable Area
80 mm
(3.15 in.)
2.50 mm * 75.25 mm 2.25 mm
(0.10 in.) (2.96 in.) (0.09 in.)
6.9 mm (0.27 in.)

Minimum
22 mm (0.87 in.)
Typical
5 mm (0.20 in.)
Typical
* Left Margin Adjustable area ±1.875 mm (0.0738 in.)
Journal Paper Low
The paper low signal indicates when 5.8 m (19 ft.) ±40% remains on the supply roll.

Sensor Locations
Winding Wheel Thermal Head
SENSOR LOCATION ILLUS PE Sensor
Cover Open Sensor
Paper Roll Feed

Winding Jam Sensor
Motor
Winding
Motor
Paper Low Sensor
Sensor Function
Paper Low Detects paper low.
Cover Open Detects cover open, halts operation.
PE Detects presence of paper for controlling feed motor.
Winding Jam Detects winding wheel movement and controls winding.
TROUBLESHOOTING
Faults can be diagnosed using the LEDs on the control board, and by using the ATM error
reporting system.
LEDs Location and Meaning
Two pairs of LEDs are located one each side of the control board and are also visible
through holes at the bottom of the side frames. The LEDs can be used to diagnose the
conditions shown in the following table.
Green Red Meaning

On Off On‐line
Fast blink Off IPL mode (firmware ready to download)
Off Fast blink Paper out
Slow blink Off Paper low
Off On Winding jam
Slow blink Off Paper not wound
Off Fast blink Cover open / Unable to load paper
Off Off Power off

Module Error Messages
The following error messages are reported by the journal printer. Refer to the “Module
Replacement” section for detailed instructions on replacing modules, and “Diagnostics” for
details of running diagnostic tests
Error Messages Corrective Actions

Printer Disconnected Check USB cable at the printer and at the hub. Check the power
cable at the printer and at the power supply. Re-connect or replace if
necessary.
The printer may need to be re-set. Run self test.
PCB Hardware Error Replace printer.
Printer Under Voltage ATM power harnessing may be faulty ‐ test power from module to
distribution board to ATM power supply. Replace harnessing if
necessary.
ATM power supply may be faulty. Check and replace if necessary.
Print Head Life Low/Out Replace printer.
Printer Over Temperature Check operating conditions against Environmental Requirements
(page 2). If necessary, replace printer if constantly over
temperature.
Printer Open If open, close print mechanism.
If closed, printer open sensor or sensor cable may be faulty ‐ run
HW_DIAG Sensor Test, if this reports printer open, replace printer.
Paper Not Loaded Re‐load the paper if it was incorrectly loaded, or clear jam.
Printer Not Winding Re‐load paper, ensuring is correctly fed into take‐up spindle.
Check winding motor cable is securely connected (J4).
Print Mechanism Jam Clear jam and re‐load paper.
Winding motor may be faulty ‐ unload paper, run HW_DIAG
Winding Motor test. Motor and gears should turn. If not, replace
printer.
Paper feed motor may be faulty ‐ unload paper, run HW_DIAG
Paper Feed Motor test. Motor and gears should turn. If not,
replace printer.
Paper Low/Out Re‐load paper.
Run HW_DIAG Sensor test. Cover and uncover the sensor. If
necessary, replace printer.
General Checks
The following general checks should determine the cause of the majority of errors with
the journal printer:
● Check that the power cable is connected securely at both ends.
● Check that the interface cable from the PC core is connected securely at both ends.

● Check that the interface cable for the module reporting a problem is connected
securely:
Problem Check cable

Paper low not detected / Frequent paper empty Paper low sensor cable (J1)
messages
Frequent “Unable to load paper” messages. Paper end sensor cable (J1)
Paper not feeding correctly / frequent jam messages Feed motor cable (J6)
Paper not winding correctly Winding motor cable (J4)
Poor printing or none at all Thermal head cable (J5)
Printer open message cannot be cleared Open sensor cable (J2)
● Check that the sensors are not obscured by foreign objects/paper dust.
● Check that the operating temperature complies with the specifications given in
section ‘Environmental Requirements’.
● Check that thermal paper is being used.
● Check that the paper is not damp, dirty or dusty.
● Check for foreign objects in the feed path or stuck to the reel guides, take‐up core,
drive gears or platen.
● Clean thermal elements in print head with alcohol (IPA), using a cotton bud.
● If an EEPROM error is detected, switch the printer off and on again to confirm the
diagnostic result. If there is no change, replace the printer.
DIAGNOSTICS
Level 0 Diagnostics
Level 0 diagnostic tests run on start‐up and reset or on entering self test mode via dip
switch DSW1.
Start‐up Tests
The following tests run at start‐up:
● Flash ROM CRC check
● Internal RAM check
● EEPROM test
● Microprocessor test.
In the event of an error in one of the tests the LEDs will indicate the error type. The error
state will be maintained until power is cycled or reset.

LED Diagnostic Displays
The following table shows the codes displayed by the LEDs in the event of an error.
Green Red Meaning

On Off On‐line
Fast blink Off IPL mode (firmware ready to download )
Off Fast blink Paper empty
Slow blink Off Paper low
Off On Winding jam
Off Fast blink Unable to load paper
Slow blink Off Paper not wound
Off Off Power off
Test Selected By Dip Switch
The level 0 diagnostic tests that can be set by the logic board dip switch DSW1 are:
● Rolling ASCII print test
● ‘H’ print test
● Dot check pattern print test
● Sensor level adjustment.
Switch and LED Locations
Dip switch DSW1 on the control board is used to select the diagnostic tests. The LEDs
indicate the test selected. Switch SW1 is the reset button.
LED1 LED3 J5
J3
Fuse F3
CN2
J4
DSW1
CN1 SW1
J2
LED2 LED4 J1
How to Enter a Test
1. Ensure the printer is powered off.
2. Set bits 1 and 2 of DSW1 to ON and bit 3 to OFF.
3. Power up the printer.
4. The two LEDs should be off, indicating test mode.

5. Select the required self test by pressing the feed button briefly as follows. The LEDs
will indicate the test selected.
Feed
Button LED Test
Presses
Green Red
x0 OFF OFF Rolling ASCII print test (continuous
printing)
Mono or 2-colour options.
x1 ON OFF ‘H’ print test (continuous printing)
x2 OFF ON Dot check pattern print test
x3 ON ON Sensor level adjustment
6. Once the test is selected, push and hold the feed button and the test will be
performed.
Note: For the ASCII test to start, you have to briefly press the feed button then press
and hold the feed button again to start the test.
7. After the test is complete, reset the dip switch settings to OFF then either power off
or press the reset button (SW1) to reboot the printer.
Rolling ASCII Print Tests
These tests invoke the printer to continuously print the resident character set, in
standard pitch for 23 lines, then feed 2 lines. The page count is not stored in EEPROM.
After the test is complete, reset the dip switch settings to OFF then either power off or
press the reset button (SW1) to reboot the printer.
00000012
!”#$%&’()*+,-./0123456789:;<=>?@ABCDEFG
!”#$%&’()*+,-./0123456789:;<=>?@ABCDEFGH
”#$%&’()*+,-./0123456789:;<=>?@ABCDEFGHI
#$%&’()*+,-./0123456789:;<=>?@ABCDEFGHIJ
00000013
$%&’()*+,-./0123456789:;<=>?@ABCDEFGHIJK
%&’()*+,-./0123456789:;<=>?@ABCDEFGHIJKL
&’()*+,-./0123456789:;<=>?@ABCDEFGHIJKLM
’()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMN
00000014
()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNO
)*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOP
*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQ
+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQR
“H” Print Test
This test causes the printer to continuously print “H” characters in the standard pitch. for
23 lines, then feed 2 lines. The page count is not stored in EEPROM. After the test is

complete, reset the dip switch settings to OFF then either power off or press the reset
button (SW1) to reboot the printer.
00000314
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
00000315
00000316
Dot Check Pattern Test
This test causes the printer to print a dot check pattern. The 12.5% slant line dot pattern
is created using character code 05H. After the test is complete, reset the dip switch
settings to OFF then either power off or press the reset button (SW1) to reboot the
printer.
Sensor Level Adjustment
The following sensors can be adjusted:
● Paper low sensor
● Winding sensor.
To adjust the sensors proceed as follows:
1. Ensure there is no paper in the transport.

2. Set dip switch bits 1 and 2 to ON, then power up the printer.
3. The firmware measures the sensors levels.
4. Place a paper roll in the hopper. and feed paper to the print mechanism entry slot,
then press the feed button.
5. The paper is fed through the print mechanism. Sensor adjustment is performed
automatically during this operation. The printer stores the adjustment value into
EEPROM and can be printed on the configuration printout.
6. After the test is complete, reset the dip switch settings to OFF then either power off
or press the reset button (SW1) to reboot the printer.
Printer Configuration Printout
This is not a test as such but a printout of several of the current settings and functions. To
perform the test, press and hold the feed button and press the reset button. After the
test is complete, reset the dip switch settings to OFF then either power off or press the
reset button (SW1) to reboot the printer. The printout can also be peformed in online
mode.
Level 1 Diagnostics
All the Level 1 diagnostic tests that involve printing initialize the journal printer in the
following manner:
● Margins are set to 0 and 40
● Line spacing is set to 2.6 mm (1/9 in.)
The settings set on entry into diagnostics are restored on exit. Looping is allowed on all
tests. Tests that require paper out do not run if paper is left in, however, they still return
a good response.
Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should be no
movement of the printhead during this test.
Print Quality Test
The Print Quality test prints a line of LDTX in double wide then a line in single wide,
followed by graphics. This is followed by a solid black rectangle.
Winding Motor Test
The Winding Motor test drives the winding motor for 5 seconds. Paper must be removed
from the printer for this test to run.
Paper Feed Motor Test
The Paper Feed Motor test drives the paper feed motor for 5 seconds. Paper must be
removed from the printer for this test to run.

LEVEL 3 DIAGNOSTICS
The level 3 diagnostics returned for the journal printer are:
S_Data
S_DATA Meaning
00 GOOD (No error).
01 ROUTINE (Minor fault).
02 WARNING (May require attention).
03 SUSPEND (Possible customer tampering).
04 FATAL (Requires immediate attention).
Tallies
Tally Description
WIND JAM The number of winding jams.
MECH JAM The number of print mechanism jams.
HOU ON The number of hours the printer has been switched on.
PAP LEN The number of millimetres of paper that have passed under the
printhead.
ERR RECO The number of error recoveries.
OVER HEA The number of times the printer has over-heated.
FLAS CYC The number of flash cycles.
HEAD OPN The number of times the head has been opened.
SUP VOLT The number of supply voltage anomalies.
USB COMM The number of USB communications faults.
STRAPPING
Switches
The following switches are found on the control board and are also accessible through
gaps in the printer frame.
● Switch SW1 is the reset switch.
● The 2‐pin dip switch (DSW1) on the control board is used to enter self test mode.
bit 0 bit 1 Contents

0 0 Online mode
1 0 Self test mode
0 1 Flash download mode
1 1 Sensor adjustment mode
The following tests can be accessed in self‐test mode:
● Rolling ASCII print test
● ‘H’ print test
● Dot check pattern print test

● Sensor level adjustment.
A pair of LEDs on each side of the board indicate the tests selected as well as indicating
errors.
ADJUSTMENTS
The Configuration menu in System Application (Sys App) displays the following menu
option for the journal printer:
Menu Description
Printer Contrast Sets the printer contrast in the range 1 (lightest) to 30
(darkest). Default is 15.
Adjust Left Margin Sets the position of the left margin. Adjustments are
in steps of 0.125mm (0.005 in.) within the range of
min -1.875mm (-0.075 in.) to max +1.875mm (-
+.075 in.).
Minimum value is 0, maximum is 30. Default value is
15.
MODULE REMOVAL AND REPLACEMENT
This section describes the removal and replacement of the head assembly. The assembly
is not advocated as a Field Replaceable Unit, but is available as a spare part.
Head Assembly
1. Remove and retain the four screws securing the rear cover. Remove the cover.
2 on each side

2. Remove the thermal head’s black earth harness from the connector on one side of
the frame.
3. Remove and retain the two screws securing the bottom cover. Remove the cover.
Cable Clamp
X2
4. Lift the cable clamp securing the harness. Lift harness slightly and slide the cover off.
5. Disconnect the thermal head connector from J5 on the board.

6. Remove and retain the two screws securing the print head.
1 on each side
7. Loosen the stop screw on the side of the printer until the head drops. Remove the
head assembly.
8. Disconnect the harnesses from the head assembly.

CABLING
None.
CONNECTOR ASSIGNMENT/PINOUTS
LED1 LED3 J5
J3
Fuse F3
CN2
J4
DSW1
board layout illus

CN1 SW1
J2
LED2 LED4 J1
CN1 USB J3 Feed motor

CN2 Power J4 Winding motor
J1 Winding jam, paper low, paper end sensors J5 Thermal head
J2 Cover open sensor SW1 Reset switch
Pin Assignments
USB connector (CN1)
VBUS 1
D‐ 2
D+ 3
GND 4
Shield Shell
TEST/ADJUSTMENT TOOLS
None.


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NCR SelfServ™ ATMs Service Manual Section 10: Printers

USB Journal Printer i

USB Journal Printer

NCR — CONFIDENTIAL AND PROPRIETARY November 2007

November 2007 NCR — CONFIDENTIAL AND PROPRIETARY

USB Journal Printer

NCR — CONFIDENTIAL AND PROPRIETARY November 2007

Condition Temperature Humidity Max Temp Change

6.9 mm (0.27 in.)

* Left Margin Adjustable area ±1.875 mm (0.0738 in.)

November 2007 NCR — CONFIDENTIAL AND PROPRIETARY

SENSOR LOCATION ILLUS PE Sensor

Cover Open Sensor

Paper Roll Feed

Paper Low Sensor

Green Red Meaning

NCR — CONFIDENTIAL AND PROPRIETARY November 2007

Error Messages Corrective Actions

November 2007 NCR — CONFIDENTIAL AND PROPRIETARY

Problem Check cable

NCR — CONFIDENTIAL AND PROPRIETARY November 2007

Green Red Meaning

November 2007 NCR — CONFIDENTIAL AND PROPRIETARY

NCR — CONFIDENTIAL AND PROPRIETARY November 2007

November 2007 NCR — CONFIDENTIAL AND PROPRIETARY

NCR — CONFIDENTIAL AND PROPRIETARY November 2007

bit 0 bit 1 Contents

November 2007 NCR — CONFIDENTIAL AND PROPRIETARY

NCR — CONFIDENTIAL AND PROPRIETARY November 2007

November 2007 NCR — CONFIDENTIAL AND PROPRIETARY

NCR — CONFIDENTIAL AND PROPRIETARY November 2007

board layout illus

CN1 USB J3 Feed motor

November 2007 NCR — CONFIDENTIAL AND PROPRIETARY

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