Course data sheet

Certified Information
Technology Manager (CITM®)
H0DS8S
This course is designed to teach the competences required
HPE course number H0DS8S
of the modern IT specialist working at the senior professional,
Course length 3 days
team leader, supervisor or management level in IT
Delivery mode ILT, VILT
management and is also known as the IT specialist’s course.
View schedule, local
pricing, and register
View now Candidates attending this course will prove that they have
View related courses View now gained the competences required to provide leadership and
take responsibility for team performance and development
in dynamic environments.
Why HPE Education Services?
•• IDC MarketScape leader 5 years running
Audience Course Objetives
for IT education and training*
• Senior IT professionals, team leaders, After completion of the course, the participant
•• Recognized by IDC for leading with supervisors and managers such as IT will be able to:
global coverage, unmatched technical
expertise, and targeted education manager, enterprise architect, ICT consultant, • Provide guidance and implementation for
consulting services* ICT operations manager, project manager, IT strategy as set by senior IT and business
•• Key partnerships with industry leaders
systems analyst, systems architect, business management
OpenStack®, VMware®, Linux®, Microsoft®, analyst, ICT security manager, business
ITIL, PMI, CSA, and SUSE information manager, ICT security specialist, • Select and manage staff, implement training
•• Complete continuum of training delivery service manager, digital media specialist, ICT programs, career plan development and job
options—self-paced eLearning, custom trainer, quality assurance manager, account rotation programs
education consulting, traditional manager
classroom, video on-demand instruction,
• Select, evaluate and negotiate vendors
live virtual instructor-led with hands-on • This course is most suited for seasoned IT using RFI, RFP and selection criteria
lab, dedicated onsite training professionals who need to understand the • Provide guidance for developing, testing
•• Simplified purchase option with requirements and core competences for and implementing business applications
HPE Training Credits managing IT in mission critical environments.
It is best suited for participants who have • Manage and/or assist in IT project
between two and four years of actual working management
experience in IT, with knowledge of systems,
• Design and implement service management
network and/or applications, service desk
processes for problem and change
operations and/or IT professionals working
management
in the position of team leader/supervisor/
manager in any area of IT. This includes • Understand the need for business continuity
those individuals working in the field of sales and design the business continuity plan
and consultancy with solution providers

*Realize Technology Value with Training, IDC

Infographic 2037, Sponsored by HPE, October 2017
• Review and implement information security Certifications and related
practices and controls
examinations
• Understand the need for business change,
the role and activities of the business • The CITM course material and exam are
relationship manager globally accredited by EXIN.
• Initiate and assist in risk management • Candidates who successfully pass the
practices exam will receive the official ‘Certi¬fied
Information Technology Manager’
• Understand and select new technologies
certi¬ficate. The certifi¬cation is valid for
such as Blockchain, big data and artificial
three years after which the candidate needs
intelligence
to re-certify.
• Select suitable technologies for information
• The exam is a 75-minute closed book exam
management
with 50 multiple choice questions. The
• Measure and improve quality of IT service candidate requires a minimum of 33 correct
answers to pass the exam.
Course data sheet Page 3

Detailed course outline

IT Strategy •• The need for IT •• Service level management
•• Enterprise architecture •• Sustainable development
•• Service catalog

IT Organization •• Personnel need •• Managing staff

•• Roles and responsibilities •• Career planning
•• Sourcing •• Training/job rotation
•• Selection process •• Performance appraisal
•• Hiring •• Staff departures

Vendor Selection and Management •• Vendor selection •• Contract negotiation

•• RFI •• Contract management
•• RFP •• Vendor management
•• Proposal evaluation •• Recompete vendors
•• Vendor reference checks

Project Management •• Methodologies •• Scope

•• Project organization •• Work/product breakdown structure
•• Starting up/initiating •• Scheduling
•• Planning/initiating a project •• Cost
•• Risk •• Communication
•• Quality

Application Management •• Software Development Life Cycle (SDLC) •• Testing

•• Software Quality Assurance (SQA) •• Adoption (implementation)
•• Requirements •• Maintenance
•• Development

Service Management •• Problem management •• Change management

Business Continuity Planning •• Resources •• Business continuity plan

•• Relocation of staff •• Test and exercise
•• Information requirement •• Test review, report and follow-up
•• Backup strategies •• Monitoring and review
•• Site selection

Risk Management •• Guidelines •• Evaluation

•• Context establishment •• Treatment
•• Identification •• Communication
•• Analysis •• Monitoring and control

Information Security Management •• Standards •• Guideline for controls selection

•• Confidentiality •• Control categories
•• Integrity •• Information security awareness program
•• Availability •• Security incident response
•• Controls types
Course data sheet Page 4

Information and Knowledge Management •• Information management •• Business intelligence

•• Data management •• Best practices and pitfalls in data governance
•• Information and data management technologies

Business Change Management •• Frameworks •• Customer relationship

•• Business Relationship Management (BRM) •• Building the business
•• Objectives •• Alignment
•• Lifecycle activities

Technology trends •• Research and development •• Big data

•• Blockchain •• Artificial intelligence

Quality •• Standards and guidelines •• Surveys

•• Objectives and activities •• Key performance indicators (KPIs)
•• Service review •• Metrics
•• Customer feedback •• Scorecards and reports
•• Quality register

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H0DS8S B.00, February 2019