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    7 C's of Communication

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    MANISH KUMAR
    The document discusses the 7 C's of effective communication: clear, correct, complete, concrete, concise, consideration, and courteous. It provides examples for each C to illustrate how to apply them to ensure the message is understood as intended. The 7 C's are a checklist to improve professional communication skills by focusing on making the message clear, accurate, comprehensive, specific, brief, respectful of the recipient's perspective, and polite.

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    7 C's of Communication

    Uploaded by

    MANISH KUMAR
    9 views3 pages
    The document discusses the 7 C's of effective communication: clear, correct, complete, concrete, concise, consideration, and courteous. It provides examples for each C to illustrate how to apply them to ensure the message is understood as intended. The 7 C's are a checklist to improve professional communication skills by focusing on making the message clear, accurate, comprehensive, specific, brief, respectful of the recipient's perspective, and polite.

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    7 c's of communication

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    The document discusses the 7 C's of effective communication: clear, correct, complete, concrete, concise, consideration, and courteous. It provides examples for each C to illustrate how to apply them to ensure the message is understood as intended. The 7 C's are a checklist to improve professional communication skills by focusing on making the message clear, accurate, comprehensive, specific, brief, respectful of the recipient's perspective, and polite.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    9 views3 pages

    7 C's of Communication

    Uploaded by

    MANISH KUMAR
    The document discusses the 7 C's of effective communication: clear, correct, complete, concrete, concise, consideration, and courteous. It provides examples for each C to illustrate how to apply them to ensure the message is understood as intended. The 7 C's are a checklist to improve professional communication skills by focusing on making the message clear, accurate, comprehensive, specific, brief, respectful of the recipient's perspective, and polite.

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    © All Rights Reserved
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    of 3

    Effective communication is a process of exchanging ideas, thoughts, knowledge and information

    such that the purpose or intention is fulfilled in the best possible manner. In simple words, it is
    nothing but the presentation of views by the sender in a way best understood by the receiver.

    The 7 C’s of Communication is a checklist that helps to improve the professional


    communication skills and increases the chance that the message will be understood in exactly the
    same way as it was intended.

    To have effective communication, one should keep the following 7 C’s of communication in
    mind:

    1. Clear: The message should be clear and easily understandable to the recipient. The purpose of
    the communication should be clear to sender then only the receiver will be sure about it. The
    message should emphasize on a single goal at a time and shall not cover several ideas in a single
    sentence. Keep one idea and the other ideas must be related to the main idea.

    For example: * I like jam, and the Eiffel tower is in the Paris.

    * Mr. James is in his late sixties. His hands trembles when he eats.

    2. Correct: The message should be correct, i.e. a correct language should be used, and the sender
    must ensure that there is no grammatical and spelling mistake. Also, the message should be exact
    and well-timed. The correct messages have a greater impact on the receiver and at the same time,
    the morale of the sender increases with the accurate message.
    3. Complete: The message should be complete, i.e. it must include all the relevant information as
    required by the intended audience. The complete information gives answers to all the questions
    of the receivers and helps in better decision-making by the recipient.

    4. Concrete: The communication should be concrete, which means the message should be clear
    and particularly such that no room for misinterpretation is left. All the facts and figures should be
    clearly mentioned in a message so as to substantiate to whatever the sender is saying. Receivers
    know exactly what is required or desired. For example:

    Vague, general indefinite message: “students GMAT scores are higher”

    Concrete, precise message: “in 1999 the GMAT scores averaged 600; by 1997 they had risen to
    610.”

    5. Concise: The message should be precise and to the point. The sender should avoid the lengthy
    sentences and try to convey the subject matter in the least possible words. The short and brief
    message is more comprehensive and helps in retaining the receiver’s attention. A concise
    message saves time and expense for both sender and receiver. For example: in place of “in due
    course” the sender should use “soon”. Sender should use single word substitute instead of
    phrases without changing meaning.

    6. Consideration: The sender must take into consideration the receiver’s opinions, knowledge,
    mindset, background, etc. in order to have an effective communication. In order to communicate,
    the sender must relate to the target recipient and be involved. The sender should put himself at
    receiver’s place. Handle the matter from their point of view. The sender should focus on “you”
    instead of “I” and “we”. For example:

    We-attitude: “I am delighted to announce that we will be extending our hours to make shopping
    more convenient.”

    You –attitude: “you will be able to shop evenings with the extended hours.”

    7. Courteous: It implies that the sender must take into consideration both the feelings and
    viewpoints of the receiver such that the message is positive and focused at the audience. The
    message should not be biased and must include the terms that show respect for the recipient.
    Example: Tactless, blunt: stupid letter; I can’t understand any of it.
    More tactful: it’s my understanding that I did not get what you mean.

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