“Problem-solution-product” table

CRM

Feature Description Benefits

Cloud CRM Easy-to-access system for Cloud CRM is a perfect sales-

storing and managing client increasing tool. Using just your
and sales data. laptop, you can work 24/7 from
anywhere in the world
communicating with your
clients and managing your sales
team.

Calls in CRM Call your clients directly from You can track the entire history
CRM, save calls and listen to of your interactions with a client
call recordings. All since all calls are saved in CRM.
communication history is saved Not only that, but you can also
in the client’s CRM deal card. listen to call recordings and
actively improve the quality of
your customer communications.

CRM automation Send emails, text messages, Saves you plenty of time and
and voice messages to your makes it easier to plan and run
clients automatically. marketing campaigns.
Automation means you can
set up a process once and
leave it running for as long as
you need without checking on
it.

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 “Problem-solution-product” table

CRM

Feature Description Benefits

CRM analytics Pre-configured sales reports, Easy to get the full picture of
efficiency reports, sales your sales process from
dynamics reports, and more. awareness to purchase, make
sales predictions, and analyze
your financial results.

CRM marketing Allows you to create customer A perfect tool for growing the
segments for email and social number of your repeat
media marketing purposes. customers, boosting customer
loyalty, and increasing your
brand awareness.

Tasks and projects

Task counters Task counters are designed Fewer missed deadlines,

to remind your employees of increased work efficiency, and
their tasks and help to more tasks done in less time.
prioritize them.

Task templates Create a task and save it as Saves you plenty of time
a template for later use. and hassle while allowing
you to focus tasks that are
really important.

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 “Problem-solution-product” table

Tasks and projects

Feature Description Benefits

Task automation Let the system send Saves you plenty of time and
notifications, create tasks, and hassle + increased work
move deadlines for you efficiency, which means more
automatically! tasks done in less time.

Task efficiency Shows the percentage of Leads to an overall increase in

successfully completed tasks the work efficiency and
by a particular employee. quality. Also, you can use KPIs
to calculate bonuses and
motivate your team.

Mobile tasks Create tasks in just a few Makes it easier to create,

taps using your mobile manage and control tasks from
phone. anywhere you are – at home,
on vacation or business trip.

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 “Problem-solution-product” table

Contact center

Feature Description Benefits

Built-in telephony Make calls directly from your No need to use third-party
Bitrix24 CRM. services to call your clients. All
the call history is saved in your
CRM and always available when
needed.

Open channels Connect all your customer A perfect way to streamline

communication channels (Viber, and centralize your customer
Telegram, Facebook, WeChat, communications. Instead of
Instagram, etc.) to Bitrix24 using 10+ different channels,
Contact Center for centralized you get one centralized hub,
communications with your which will increase the speed
clients. and quality of your interactions
with the client.

CRM forms for social A CRM form that you can easily You get an easy and effective
media platforms create and place on any of your way of generating leads via
social media profiles to capture social media, which will lead to
leads and add them an explosive growth in your
automatically to your CRM. client base.

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 “Problem-solution-product” table

Contact center

Feature Description Benefits

Call tracking Assign a different phone A perfect way for you to

number to each of your optimize your marketing budget
marketing channels and and distribute the workload
track the calls you receive to more evenly.
see which channel generates
more clients.

Open channel stats Comprehensive analytics for Using this data, you will get a
all of your open channels, better understanding of your
including the number of customer communication
incoming requests, employee channels, which will allow you
workload, customer to plan your marketing
satisfaction level, and more. activities better.

Sites and stores

Templates A wide choice of industry- You’re looking to potentially

specific templates for your save thousands of dollars on
websites and landing pages. web development and design.
Just pick a template that’s right
for your future website, make
some changes using our visual
editor, and publish! The whole
process will take you no more
than a few hours.

Online chat Communicate with your You get a quick and easy way
site visitors in real-time. to interact with your customer
and generate leads. And yes,
the chat is fully integrated with
Bitrix24 CRM.

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 “Problem-solution-product” table

Sites and stores

Feature Description Benefits

Payment systems Connect different payment The more payment methods

systems to accept payments you offer, the more clients
from your customers online. you will get.

Website inside CRM No need to somehow All of the incoming messages,

integrate your website with requests, and calls you
CRM – it’s already there, pre- receive on your website are
set and ready. automatically added to CRM,
which makes the lead
acquisition process much
easier and faster.

Automated You can set automatic email and Automated notification system
processes in sites SMS reminders/notifications to easily replaces any manual
and stores keep in touch with your clients input – just set it up once and it
and inform them of their order will handle all notifications for
status. you.

Virtual office

Bitrix24.Drive Allows you to store and manage All of your employees have a
all your company’s files, quick and easy access to the
documents, and other information information they need. Plus,
in one place easily accessible they can collaborate on
online. documents in real-time.

Feed This is where your internal This tool easily brings people
communications happen. and information in your
Create and publish posts, make company together the most
video announcement, and natural way, which is especially
exchange emotions via likes, helpful if your team mostly
badges, and emojis. works remotely.

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 “Problem-solution-product” table

Virtual office

Feature Description Benefits

Business processes You can automate standard Why spend a lot of time on
processes like document repetitive, routine operations
approval, expense reports, etc. when you can have them
automated? Just push the
“launch” button and the system
will do everything for you.

Work time tracking Using an online time clock, This tool really helps to manage
your employees can start/ a remote team without being
pause/stop their working actively involved in the process.
day while you get all the
data on their working hours
automatically.

Knowledge base A single place for you to store Allows you to keep your
all your corporate knowledge knowledge organized and
and wisdom, Bitrix24 easily accessible within the
Knowledge Base can be easily company, share your
edited and expanded by all experience with your
your team members. colleagues, save time and
resources on training new
employees, and find any
information you may need
within a few seconds.