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Chapter 6 Connecting Listening and Thinking in The Communication Process

The document discusses the importance of effective listening. It notes that listening is an active process that involves hearing, understanding, remembering, interpreting, evaluating, and responding to messages. Poor listening can lead to misunderstandings and problems both personally and professionally. While hearing is a passive physiological process, listening requires energy and a desire to comprehend the speaker's message and perspective. The document also outlines techniques for improving listening like association, categorization, imagery and reducing barriers like distractions.

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Al Patrick Chavit
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329 views2 pages

Chapter 6 Connecting Listening and Thinking in The Communication Process

The document discusses the importance of effective listening. It notes that listening is an active process that involves hearing, understanding, remembering, interpreting, evaluating, and responding to messages. Poor listening can lead to misunderstandings and problems both personally and professionally. While hearing is a passive physiological process, listening requires energy and a desire to comprehend the speaker's message and perspective. The document also outlines techniques for improving listening like association, categorization, imagery and reducing barriers like distractions.

Uploaded by

Al Patrick Chavit
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Chapter 6: The Importance of Effective Listening

I. Listening is the process of receiving, constructing meaning from, and responding to spoken
or nonverbal messages.
a. As students expected to listen 50% of the time; our course only about 7% is devoted to
listening.
II. The Importance of Effective Listening
a. Most misunderstandings that arise in our daily lives occur because of poor listening.
Create personal, professional, and financial problems.
i. Ex. Missed appointments, misunderstood directions, incorrect or incomplete
assignments; lower grades; lost jobs.
b. Each day we are constantly listening (from start to finish)
III. Listening and Hearing: Is there a difference?
a. Hearing and listening are not the same: can hear, but not listen; can’t listen, but not
hear.
i. Listening is active and complex; requires energy and desire.
IV. The Stages of Listening
a. HURIER model (Judi Brownell)—a six stage model of the listening process involving
hearing, understanding, remembering, interpreting, evaluating, and responding.
b. Stages of Listening
i. Hearing is the passive physiological process in which sound is received by the
ear.
1. When play music while studying, hearing or listening?
ii. Understanding is assigning meaning to the stimuli that have been selected and
attended to. (Comprehension)
1. Ability to follow directions can measure if we understand what we hear.
iii. Remembering is recalling something from stored memory; thinking of
something again.
1. Remember more if the topic seems relevant.
iv. Interpreting is the process of understanding the meaning of the message from
the speaker’s point of view and letting the speaker know that you understand.
1. Eye contact, posture, facial expressions
v. Evaluating is when the listener analyzes evidence, sorts facts from opinion,
determines the intent of the speaker, judges the accuracy of the speaker’s
statements and conclusions, and judges the accuracy of his or her own
decisions.
vi. Responding is sending feedback is overt verbal and nonverbal behavior by the
listener indicating to the speaker what has and has not been received.
1. Total silence; smiling/frowning; asking for clarification
2. Feedback is an important part of being an effective listener.
V. Five techniques for storing things in memory
a. Association- connect with something you already know)
b. Categorization- organize into categories)
c. Mediation-make meaningful
i. Form a meaningful word out of foreign words or meaningless syllables
ii. Words can be made out of the initial letters of the items presented
iii. Create a word that links two or more ideas or words
d. Imagery—creating visual or mental images from the information presented
e. Mnemonics—make sense of the information and use visual imagery to make the
impression vivid
VI. Functions of Listening
a. Listening for information—listening is gain information
b. Listening to evaluate—listening to judge or analyze information
c. Listening with empathy—listening to understand what another person is thinking and
feeling
d. Listening for enjoyment—listening for pleasure, personal satisfaction, or appreciation.
VII. Barriers to Effective Listening
a. Considering the topic or speaker uninteresting
b. Criticizing the speaker instead of the message
c. Concentrating on details, not main ideas (focusing too much on details, miss main
point)
d. Avoiding difficult listening situations
e. Tolerating or failing to adjust to distractions
f. Faking attention
VIII. Critical listening and critical thinking: Analyzing and Evaluating Messages
a. Critical listening judges the accuracy of the information presented, determines the
reasonableness of its conclusions, and evaluates its presenter.
b. Critical thinking is the ability to analyze and access information.
i. Assessing the speaker’s motivation
ii. Judging the accuracy of the speaker’s conclusions
IX. Improving Listening Competence
a. Recognize the importance of listening effectively
b. Think of listening as an active behavior that requires conscious participation
c. Recognize that a willingness to work and a desire to improve are essential to increasing
listening effectiveness.
X. Listening and technology (computers, email, and the Internet)
XI. Intercultural listening
a. Cultures value listening differently
i. Students in Mexico and Asia are taught to listen first and ask questions later
ii. In places like Hong Kong, China, and Venezuela, if you interrupt, you will be
branded as a discourteous person, and the local residents will avoid speaking
with you.

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