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    m022!09!22 Establishment of The Sdo Tuguegarao City Learner Information System Lis and Basic Education Information System Beis Helpdesk 8

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    m022!09!22 Establishment of The Sdo Tuguegarao City Learner Information System Lis and Basic Education Information System Beis Helpdesk 8

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    tin
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    m022!09!22 Establishment of the Sdo Tuguegarao City Learner Information System Lis and Basic Education Information System Beis Helpdesk 8

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    20 views3 pages

    m022!09!22 Establishment of The Sdo Tuguegarao City Learner Information System Lis and Basic Education Information System Beis Helpdesk 8

    Uploaded by

    tin

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    ngivte of q.

    abflfroiul
    aey8rfuent a( Cbucattott
    Region 11 - Cagayan Valley
    SCIIOOIS DIVISION OF TUGUEGARAO CI'IY

    #QE#2ETo
    To : Assistant schools Division superintendent
    Chiefs, SGOD and CID
    Education Program Supervisors
    Public Schools District Supervisors
    Elementary and Secondary School Heads (Public and Private Schools)
    LIS/ BEIS School Coordinators and School System Administrations
    All Others Concerned

    From:
    Schools Division Superinten
    cJ\
    Date: September 23, 2022

    Subject: ESTABLI8HHENT OF TIE SDO TtJotJEGARAO CITY LEARNER


    INFOEtMATloN avsTEM (Llsi AND BAslc EDucATloN
    mpoRHATlon s¥s'IEM (BEls) InLPDEBK

    1. To expedite the processes of addressing LIS and BEIS issues and concerns
    encountered ty the School Heads, LIS and BEIS School Coordinators and
    School ftystem Administrators, this Office, through the School Governance
    and Operations Division, establishes the LIS and BEIS Helpdesk of SD0
    Tuguegarao City. This helpdesk is an online form and can be accessed via
    the link below:
    https://bit.ly/I.ISBEIshelpde.I_SDot`]g`iegamo
    2. The SDO Tuguegarao City LIS/BEIS Helpdesk shall be the official platform
    used to submit all SERVICE REQUESTS, INCIDENT REPORTS, and
    INQUIRIES that need to be forwarded for appropriate actions in the LIS
    Helpdesk Ticketing managed by the Information and Communications
    Technology Service (ICTS) through the User Support Division (USD) of the
    DepEd Central Office.

    3. The different 8BHVICB REQt]ESTS shall be limited to the following:


    • JanJ LRJVJrcrgzpg -A process of combining two or more leamers'
    data with conflicting information pertalhing to a specific leamer
    through his/ her official documents subniitted to the school.
    • ROB IRJ\r Reactztiatton - A process of re-activating LRN that was
    previously disapproved by the Division Planning Officer.

    Address: Regional Government Center, Carig Siir, Tuguegarao City, 3500

    © Telephone Mos.: (078) 844-7925; (078) 377-8805


    Emall Address: tu
    Webslte: depedtuguegarao.net
    nqublt.old.PDdinines
    aeyarfucot of Cbucottott
    Region 11 - Cagayan Valley
    SCHOOI.S DIVISION OF TUGUEGARAO CITY

    • June Enrozzment with I)ate Jest.es - A process of resolving


    encountered errors on the enrollment data.
    • Rro4 tJnmerglng a/ ZERJ\r - A process of rectifying data of two
    different learners.
    • Rro5 User J\ccouat Mariagernen± and School Concerns - AL
    process of updating user accounts and re-opening and closing of
    schools.
    • RF06 Menglng Of School ID - A process cofroining tq`ro or more
    school IDs including other historical records.
    • RF07 Re®pendng of school Bnrollmeut arid EOSF F`nalkeafior\
    - A process of re-opening the enrollment for EOSY updating and
    school finali2ation.
    • J2FU8 ftor.s/er.-rezated Jest.es - A process of resolving the issues
    encountered by the learners in relation to his/her transfer.
    • Jun9 Unenrozzment a/learner -A process of removing ineligible
    learners from the master ust.

    4. incIDENT REPORE cover the processes of resolving issues that do not


    fall into any Request Foms (RFs) or to report an incident or elTor in the
    functionality of the system.

    5. INQUIRES cover the processes of asking a question.

    6. The following requests/data coITections LISTED BELOw are HOT


    COVERED by this helpdesk for these require ONLY the approval of the
    Division Planring Officer (DPO). These requests/data corrections are
    directed to the DPO's LIS account for appropriate action/s once
    created/requested through the IJS account of the School Head/LIS System
    Administrator/ Class Adviser:
    • LEN Approval
    • Correction ofl.earner profile (including ALS)
    • Correction of Grade lfvel
    • Enrolment of lneligible
    • Enrolmentwith Gap
    • Pending Transferred-In and Transferred-Out
    • Temporary Enrolment -refer to DepEd Order No. 3 s. 2018 for the
    required affidavit of undertaking
    7. To properly address these requests/data conections not covered by the
    Helpdesk, you are required to submit evidence/s (i.e., birth certificate,
    assessment result, report card, ctc.) to support your requests. Submission
    of evidence/s shall be done online through uploading scarmed copies to
    your designated folder in the google drives below:
    • ForpuBLIC SCHOOLS:
    httr.://I)it.Iy/Reque8tsForDPoapproml_PtJBL[C
    • F`or PRIVATE SCHOOLS:
    http.://bit.ly/Request3Fot.DPoapp]oval_PRIVATE
    nquoutofd:abftyi"
    aey8rfucot of ®bucatf on
    Region 11 - Cagayari Valley
    SCH001.S DIVISION 0F TUGUEGARAO CITY

    8. The access to this online form will be shared to the School Heads, LIS and
    BEIS School Coordinators and School System Administrators OHILY.

    9. Following the escalation procedure of IcTS-USD, all issues, concerns, and


    requests received from schools through the SDO Tuguegarao City
    LIS/BEIS Helpdesk shall be reviewed and forwarded to the LIS Helpdesk
    Ticketing managed by the ICTS-USD of the DepEd Central Office through
    the Planning and Research Section, this Division, for appropriate action/s.

    10. F`or other issues and concerns, kindly send them to the emall below:

    plamlng.t`igi][email protected]
    11. F`or your information, guidance, and strict compliance.

    SCK)D/grtyTofdm

    Address: Regional Government Center, Carig Sur, Tuguegarao City, 3500


    Telephone Mos.: (078) 844-7925; (078) 377-8805
    Emall Address: tu
    Websfte: depedtuguegarao.net

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