CBMEC 11B

2 0 2 3

Lesson 1
Operations Management
in Hospitality

Prepared By:
Mrs. MARY JANE TABURNAL-BERNALES, MBM
 Operations
management
-is a field of business concerned with the
administration of business practices to
maximize efficiency within an organization.

-It involves planning, organizing, and

overseeing the organization’s processes to
balance revenues and costs and achieve the
highest possible operating profit.

-An operations manager is tasked with ensuring

that the organization successfully converts
inputs such as materials, labor, and technology
into outputs in an efficient manner.
 Henri Fayol
-Father of modern management
-Introduced the theory on FAYOLISM and POSDICON (Planning,
Organizing, Staffing, Directing, Controlling)

1. Planning
-It is all about predicting the future course of action and making decision in advance.
This is a management role of choosing appropriate goals and actions to pursue. It is
also determining what tactics or strategies to implement/take, and determining what
resource are needed to achieve the specific goals. (Bill Davis, 2021).
-It secures the proper utilization of the human or non-human resources and dictates
how to effectively organize a business.

2. Organizing
-Bringing together or establishing and developing worker relationship allows workers to
work together to achieve the organizational goals. It is essential to provide everything like
raw materials, tools, capital, and personnel to achieve the organizational goals.
-It is a process of: identification of activities, classification of grouping of activities,
assignment of duties, delegation of authority and creation of responsibility, and
coordinating authority and responsibility relationships.

 3. Staffing
-The function of manning the organization structure and keeping it manned. The main
purpose of staffing is to put the right man on the right job.
-Managerial function of staffing involves manning the organization structure through
proper and effective selection, appraisal and development of personnel to fill the roles
designed in the structure. (Kootz and O’Donell)

- Staffing involves:

Manpower Planning – estimating manpower in terms of searching, choose the

a.
person and giving the right place.

Recruitment, Selection and Placement - include a variety of components

b.
related to finding, hiring and retaining qualified employees.

Training and Development – refers to educational activities within a company

c. created to enhance the knowledge and skills of employees while providing
information and instruction on how to better perform specific tasks.

Remuneration – includes designing fair and attractive bonus programs, and

d. evaluating how effective the benefit packages are in terms of employee
satisfaction.

Performance Appraisal – managers are responsible for providing employees

e.
with constructive feedback on a regular basis.
 4. Directing
-Involves articulating a vision, inspiring and motivating people using vision, effective
communication skills, and influence persuasion.
-Actuates the organizational process of work efficiently for the accomplishment of the
organizational purposes.
-Life spark of the business

Direction has the following elements:

a. Supervision – overseeing the work of subordinates by
their superiors. It is the act watching and directing work
and workers.
b. Motivation – it means inspiring, stimulating or
encouraging the subordinates with zeal to work. Positive,
negative, monetary and non-monetary incentives may be
used for this purpose.
c. Leadership – the process by which manager guides and
influences the work of subordinates in desired direction.
d. Communications – is the process of passing
information, experience, opinion, etc from one person to
another. It is a bridge of understanding.
 5. Controlling

-The process of inspecting, checking whether proper progress is being made towards the
objectives or goals or a measurement of accomplishment against the standards and
correction of deviation.

Steps:
a. Establishment of standard performance
b. Measurement of actual performance
c. Comparison of actual performance with
the standards and finding deviation, if any.
d. Corrective Action
 Different Approaches in
Operations Management

Classical Approach Human Relations Systemn Approach Contingency Approach

Approach
 Operations
Manager
-Oversee the operational activities at every level of an
organization

-Duties include hiring and training

employees and managing quality
assurance programs.

-Strategizes process improvements to

ensure everyone completes their tasks on
schedule.
Skills of OM

project management, delegation,

flexibility and business finance knowledge
Formulate strategy, improve performance
of business, procure materials and
resources, and secure compliance.
Mentor its members
Other functions of OM
Product Design Forecasting

Supply Chain Management

Delivery Management
Ideal Skills of an Operations Manager
Organizational Abilities Coordination

Tech Savvy

People Skills
Thank you!
for participating!
Good work, team. Here's to more
improved practices for future projects.