ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD
(Department of Business Administration)
WARNING
1. PLAGIARISM OR HIRING OF GHOST WRITER(S) FOR SOLVING
THE ASSIGNMENT(S) WILL DEBAR THE STUDENT FROM AWARD
OF DEGREE/CERTIFICATE, IF FOUND AT ANY STAGE.
2. SUBMITTING ASSIGNMENT(S) BORROWED OR STOLEN FROM
OTHER(S) AS ONE’S OWN WILL BE PENALIZED AS DEFINED IN
“AIOU PLAGIARISM POLICY”.
Business Process Re-Engineering (5016) Semester: Autumn, 2022
Level: MSc Administrative Sciences
GUIDELINES FOR ASSIGNMENT # 1 & 2:
You should look upon the assignments as a test of knowledge, management skills, and
communication skills. When you write an assignment answer, you are indicating your
knowledge to the teacher:
Your level of understanding of the subject;
How clearly you think?
How well you can reflect on your knowledge & experience?
How well you can use your knowledge in solving problems, explaining situations,
and describing organizations and management?
How professional you are, and how much care and attention you give to what you do?
To answer a question effectively, address the question directly, bring important related
issues into the discussion, refer to sources, and indicate how principles from the course
materials apply. You must also be able to identify important problems and implications
arising from the answer.
For citing references, writing bibliographies, and formatting the assignment, APA
format should be followed. Guidelines regarding APA format is available in the
Internship manual of MBA program (http://www.aiou.edu.pk1Downloads/manual.pdf).
ASSIGNMENT No. 1
(Units: 1–4)
Total Marks: 100 Pass Marks: 50
Q. 1 How does BPR simplify and streamline the managerial operations of the
organizations? Discuss with examples. (20)
Q. 2 What are the distinguish characteristics of business process? Discuss with
examples. (20)
Q. 3 What are the various functions of business in your view? Discuss with examples.
(20)
Q. 4 How does customers’ response be speeded up for quality improvement? Discuss
with examples. (20)
Q. 5 Discuss the history and development of business process re-engineering with
examples. (20)
ASSIGNMENT No. 2
(Units: 5–9)
Total Marks: 100 Pass Marks: 50
This assignment is a research-oriented activity. You are required to obtain information
from a business/commercial organization and prepare a report of about 1000 words on
the issue allotted to you to be submitted to your teacher for evaluation.
You are required to select one of the following issues according to the last digit of your
roll number. For example, if your roll number is P-3427186 then you will select issue # 6
(the last digit): -
ISSUES:
0. Corporate Governance
1. Change Management
2. Establish Targets for Improvement
3. Customers Satisfaction
4. Key Process Attributes of Business process
5. Employees’ Empowerment for BPR
6. Bench marketing for Incremental Improvement
7. Capability Analysis
8. Radical Redesigning of Business processes
9. Continuous Improvements Thorough Six Sigma
2
The report should follow the following format:
1. Title page
2. Acknowledgements
3. An abstract (one-page summary of the paper)
4. Table of contents
5. Introduction to the topic
6. Practical study of the organization with respect to the topic
7. Data collection methods
8. SWOT analysis (strengths, weaknesses, opportunities & threats) relevant to the
issue assigned.
9. Conclusion (one-page brief covering important aspects of your report)
10. Recommendations (specific recommendations relevant to the topic assigned)
11. References (as per APA format)
12. Annexes (if any)
Guidelines for Assignment # 2:
1.5-line spacing
Use headers and subheads throughout all sections
Organization of ideas
Writing skills (spelling, grammar, punctuation)
Professionalism (readability and general appearance)
Do more than repeat the text
Express a point of view and defend it.
Workshops
The workshop presentations provide students opportunity to express their communication
skills, knowledge & understanding of concepts learned during practical study assigned in
assignment # 2.
You should use transparencies and any other material for effective presentation. The
transparencies are not the presentation, but only a tool; the presentation is the combination
of the transparencies and your speech. Workshop presentation transparencies should only
be in typed format.
The transparencies should follow the following format:
1. Title page
2. An abstract (one-page summary of the paper)
3. Introduction to the topic
4. Practical study of the organization with respect to the topic
5. Data collection methods
6. Merits, demerits, deficiencies or strengths of the organization with respect to topic
under study
7. Conclusion (one-page brief covering important aspects of your report)
8. Recommendations (specific recommendations relevant to the topic assigned)
3
GUIDELINES FOR WORKSHOP PRESENTATION:
Make eye contact and react to the audience. Don't read from the transparencies or
from report, and don't look too much at the transparencies (occasional glances are
acceptable to help in recalling the topic to cover).
A 15-minute presentation can be practiced several times in advance, so does that until
you are confident enough? Some people also use a mirror when rehearsing as a
substitute for an audience.
Weightage of theory & practical aspects in assignment # 2 & workshop presentations
Assignment # 2 & workshop presentations are evaluated on the basis of theory & its
applicability. The weightage of each aspect would be:
Theory: 60%
Applicability (practical study of the organization): 40%
BUSINESS PROCESS RE-ENGINEERING (5016)
Block-1: Introduction to Business Process Re-Engineering
Business Process
Business Process Redesign
Business Process Re-Engineering
Block-2: Types of Business Process
External Process
Management Process
Support Processes
Key Process Attributes
Block-3: Business Process & Business Functions
Areas of Improvement by BPR
BPR Targets
Customer Friendly: (Competitive Edge)
Effectiveness
Efficiency
Block-4: The Principles of Business Re-Engineering
Process Point of View
Focus on End Customers
Remove Non-Value Added Activities
Speed up Response
Concentrate on outputs rather than Inputs
Give Priority to the Delivery of Value
Block-5 Human & Organizational Point View
4
Business Re-Engineering Principles
Understand
Simplify
Automate
Block-6: Business Re-Engineering Tools
Brain Storming
Functional Analysis
Requirements Engineering
Configuration management
Guidelines and Checklists for Reengineering Project Team
Block-7: Business Re-Engineering Methodologies
BPR Steps
Identify Process Owners
Assess Customer Requirements and Expectations (internal and
external)
Walk the processes (process mapping)
Assess the process (capability analysis)
Identify Best Practices — benchmarking
Redesign the process — customer driven
Action Plan Development
Implementation
Follow-up & Measurement Page 130 of 259
Re-Evaluate, Do it again
Block-8: Difference & Similarity between BPR and TQM
TQM and BPR Share a Cross-Functional orientation
TQM Focus on Incremental Change
BPR Focus on Radical Redesign and Drastic Improvement of
Processes
Block-9: BPR and Six Sigma
Opportunity Analysis
Utilization of Root Cause Analysis
5
Textbooks and Readings:
1. Business Process Re-engineering: A simple process Improvement Approach
to Improve Business Performance (The Business Productivity Series Book-
1) Kindle Edition by Giles Johnston (Author), Publisher: McGraw Hill,
latest edition.
2. Improving Business Process (Pocket Mentor) Paperback — August 1, 2010
by Harvard Business School Press (Author), Publisher: McGraw Hill, latest
edition.
