Rebuttals 5.

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Is this a Loan/ Do you offer a loan?

- So it sounds like you are looking to consolidate your unsecured debt into one new
manageable payment. Is that correct?

***If Yes***

- Perfect, that’s exactly what we do. We offer a couple different options which
include loans that consolidate your debt into one new manageable payment. What
I would like to do is conduct a free analysis and see what options are available to
you. Seems fair?

***If No***

- What is the purpose of your loan request?

Can you just tell me what it’s all about/ what options do you offer?

- We offer a couple different options which include loans that consolidate your debt
into one new manageable payment. What we can do is conduct a free analysis and
see what options you will be eligible for, Does that sound fair?

****IF asked, “So how do your programs work”****

- I’m glad you asked, as I mentioned our programs are tailored to the individual
needs and goals of our clients. With that being said, one of our programs offers a
reduction in the interest that these creditors are able to charge which will give you
the ability to get out of debt much quicker. The second program provides you with
a reduction in the principal balance of your debt, which grants you the ability to
save as much money as possible and get out of debt as quickly as possible. Does
that make sense?

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Will this affect my credit (if asked before analysis)?

- I am glad you asked, again this is a soft credit pull similar to those used by sites
like Credit Karma, so you can feel confident that your credit will not be impacted
in any way.

How much do you charge?

- The charge for our services is dependent on the program you are eligible for; one
program has a monthly administration payment, and the other program is a
percentage of your debt. But the beauty of our programs is that everything is
included in your new monthly payment. Does that make sense?

I don’t feel comfortable providing my social (if asked before analysis)

- I completely understand your concern especially when dealing with your personal
information, but I hope you understand that the only way to see what options are
available for you would be to collect the information you provided these creditors in
order to acquire these debts. (Wait till client answers)

***If the client is still hesitant***

- As I mentioned before (Clients Name), we are accredited with the Better Business
Bureau whom we currently hold an A+ rating, and we didn’t achieve this rating by
not being able to deliver to our clients. Does that make sense?

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What do you mean my accounts will come to a close?

- When we say your accounts will come to a close, it means that the accounts
associated with your consolidated debt will be closed. This is a common practice
in debt consolidation that helps prevent further accumulation of debt. However,
this does not mean that you will no longer be able to use credit cards in the future.
By consolidating your debt, you will be able to better manage your finances and
potentially improve your credit score. Does that make sense?

When do my accounts come to a close?

- That’s an excellent question (Clients Name), it all depends on what program you
qualify for. One program closes your accounts 90 to 120 days after you have been
approved and enrolled in the program. And the other closes your accounts one
week before your first payment with us. Does that make sense

Do I have to include all my accounts?

- Of course not, we will only assist you with the accounts you need help with. Any
accounts you decide to leave out of the program, you will still be responsible for
them. Does that make sense?

Can my payment be lower than $250?

- Excellent question, unfortunately, what we have experienced in the past is that

with payments under $250 we are not able to provide the results that our
customers are looking for. And we are here to provide results, not false promises.
Does that make sense?

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Is that the lowest payment you can do/ Can you bring my payment
lower?

- I can certainly look into options to lower your payments, but as a commitment to
the program we would need your commitment as well. With that being said, I may
be able to make an exception and lower your payments, but in return, we would
need a commitment from you to move forward with the program and work on a
plan to pay off the debt. Does that make sense?

Lets try the Loan option?

- I understand that a loan may be your preferred option, but based on your current
debt to income ratio and high credit utilization, it may not be the best option for
you at this time. However, through this offer I have for you it can help reduce both
of those factors that are preventing you from qualifying for a loan. By working
with your creditors to lower your overall debt and decreasing your debt to income
ratio, making you a more attractive candidate for loan in the future. Additionally,
by reducing your credit utilization, you will be able to improve your credit score.
This will put you in a stronger position to qualify for a loan in the next 6-7
months. Does that make sense?

***IF they still want a Loan***

- Recently, we have been seeing clients with 580 FICO scores and low credit utilization
and debt-to-income ratio being approved for loans, while clients with 750 FICO scores
and high debt-to-income ratio are being declined. There is an offer however that I would
like to go over with you in detail, because it will provide a solution to your temporary
problem. My goal for you is to help bring down the two biggest factors that are
preventing you from qualifying for a loan: your debt-to-income ratio and credit
utilization. This will help you get on track to achieve your financial goals. Many people I
speak to don't understand how they are impacting their credit by having credit cards that
are close to being maxed out. They think that by making on-time payments, their credit is
safe, but the reality is that they are hurting their credit more than they realize. With this
knowledge in mind, let's review this offer and how it can be a solution that can help you
achieve your financial goals.

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How are my payments broken up?/ Fee Breakdown

- When we negotiate a proposed settlement of a debt and you approve the settlement
amount, we charge, as our fee, 25% of the enrolled amount of that debt. For
example if you have a $3,500 debt and the debt is settled at 50% (which is our
average) you would pay the creditor back $1,750 and we would earn our fee of
$875. So including our fee you would save $875 in principal plus all the interest
and fees you would have paid on that debt if it wasn’t enrolled in our program.

What if my creditors don’t settle?

- Our program has been carefully designed to ensure that all of the creditors you
need help with are willing to settle. We have an approval process in place to make
sure that all of the creditors we work with are willing to negotiate a settlement. In
the unlikely event that a creditor is not willing to settle, we have procedures in
place to address this and we would have removed that account from the program
before even starting. Rest assured, that your success is our success.

I don’t want to hurt my credit/ Will this affect my credit? (Before

program explanation or After running credit) ***IF DSP***

- The only purpose of credit is to have the ability to acquire more debt and what
you’re looking for is to eliminate your debt and not acquire more debt. Is that
correct? Based on your credit report, it seems that your credit card utilization is
high, which is hurting your credit score. So at this moment in time you’re already
affecting your credit every month your accounts stay at their current balance. Our
program focuses on reducing your debt to income ratio and credit utilization,
which will help you pay off your debt faster and improve your credit score. This
will help you get back on track financially and achieve the credit score you desire.
Does that make sense?

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***If DMP***

- That's an excellent question, according to myFICOscore.com participating in a

Debt Management Program should not have a negative impact on your credit.
Because you are paying off your debt in full, only at a lower interest rate. Does
that make sense?

Do you know how many points my credit score will drop?

- That’s a very good question and the simplest answer to that is no. The reason why
is because every consumer credit is different, you have some consumers enrolling
1 account out of their 15. And then you have clients that want to include all of
their accounts. But what I can tell you is if you continue to maintain your
payments on the accounts that you are leaving out of the program, it will offset
any decline on your credit. Does that make sense?

***If the client is in collections***

- That’s a very good question and the simplest answer to that is no. The reason why
is because every consumer credit is different, you have some consumers enrolling
1 account out of their 15. And then you have clients that want to include all of
their accounts. But because of the status of your accounts, you are already
affecting your credit so the only way your credit can go at this point is up because
you are resolving the accounts that are currently anchoring your credit. Does that
make sense?

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Can they sue me/garnish my wages?

- I'm glad you asked as I mentioned our underwriting team looks at all submitted
creditors before considering any applicant for the program. If there were any
concerns regarding the ability to reach a successful resolution we would have
removed them prior to structuring your plan. Also for a creditor to be able to sue
you/garnish your wages they would have to spend a lot of money in order to start
the process. It’s just not worth it to pay legal fees to recover some of the balance.
In addition, your all inclusive payment includes legal representation should you
require it. Does that make sense?

Can I be taxed?

- Some creditors may send you a 1099 form, but only on amounts forgiven above
$600 however, this rarely happens. In the event you receive a 1099 which again
rarely happens, you or your tax preparer will submit a simple tax form 982 which
is designed to offset any tax liability incurred due to the discharge of indebtedness.

Will my accounts go into collections?

- I know that sounds like it might be a bad thing, but it's actually good news because
we will be in an even better position to negotiate a lower settlement for you due to
the fact that collection agencies buy debt for pennies on the dollar.

I Don’t Want Creditors Calling Me?

- Hey (Clients Name), that definitely is a valid concern but the beauty of our
program is that we provide you with the information from our company to provide
these creditors, that way we handle the calls and correspondence. And the only
thing you have to worry about moving forward is your monthly payment. Does
that make sense?

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Will my accounts continue to accrue interest and Penalties?

- Our debt reduction program is designed to resolve your debt and any fees
associated with it. We only negotiate based on the current balances of the accounts
today and any accrued interest that accumulates moving forward will not apply to
you.

What’s to stop me from negotiating on my own?

- Well, you could do it on your own. But even knowing what I know now from
working here, I wouldn’t even think about resolving my own debt, and here’s why.
First, since we are settling the debt in bulk we are able to reach more aggressive
settlements because we are not just settling just 1 account. So, how bulk
settlements work is by settling tens of thousands of dollars worth of debt at one
time versus just small individual accounts. This improves our ability to reach
much better settlements than an individual would on their own which saves you
money. Second, our negotiators have been settling debts for many years and
oftentimes have pre-established relationships with these creditors that helps ensure
our success.

I don’t want to hurt my credit/ Will this affect my credit? (After

program explanation)

- The only purpose of credit is to give you the ability to get more debt, and what you
are looking for is to eliminate your debt and not get into more debt. Is that correct?
(Let client answer) The main goal of our programs is to help reduce the 2 biggest
factors that are harming your FICO score at this time. Which are your Debt to
Income Ratio and your Credit utilization and with the amount of debt you have

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 you are affecting your credit score already. So the only way to begin to improve
your FICO scores is to get your debt out of your life as fast as possible.

Your programs are like bankruptcy

- Our programs are actually bankruptcy prevention programs, they are designed to
get you out of debt in a more efficient manner, and without the long term impacts
on your credit like a bankruptcy. Does that make sense?

I want to think about this before moving forward /Or follow up (Before
approval)

- I understand that making an informed decision on how to handle your debts can be
stressful, but my job here is to make it as simple as possible. So, If you're unsure if
this option is the best approach to handling your debt, I don't want to rush you into
submitting an application for approval. Instead, let's set up an appointment for
tomorrow, so you have enough time to think it over and make sure this is the right
decision for you. This way you can feel confident and secure in your choice.
Seems fair?

Can I speak with my spouse/ I need to speak to someone about this

before moving forward (Before approval)?

- Of course I always recommend that, especially when it comes to making a big

financial decision, I definitely understand the importance of involving your
partner. That's why I recommend taking the time to get approved for this offer
before discussing it with your partner. This way, you can present them with a solid
plan that has already been approved and provide them with the confidence and
peace of mind that comes with it. Does that make sense?

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Not Ready to Provide Banking

***If client is current***

- I completely understand, but throughout our conversation you mentioned that

making 2-3x your minimum is not realistic. And what you are looking for is to get
a reduction on your monthly payment, while at the same time getting these debts
out of your life as fast as possible. Correct? (Let client answer). And that's exactly
what our program is designed to do, which is to get you a payment that will provide you
with more breathing room in your finances. While at the same time helping you achieve
the light at the end of the tunnel of becoming debt free. Does that make sense? (If still
hesitant schedule follow up appointment)
*** If client is in collections***

- I completely understand, but as I mentioned the longer these accounts remain in

their current status the higher the risk you are running that these creditors sue you.
And what you are looking for is to get these debts out of your life as fast as
possible and most importantly avoid getting sued. Correct? (Let client answer).
And that's exactly what our program will allow you to do, which is get these debts out of
your life as fast as possible while giving you peace of mind that you will be protected
from a legal standpoint. Does that make sense? (If still hesitant schedule follow up
appointment)

Not Ready to Sign Agreement/Wants to review the agreement on their

own?

- No worries, I will be reviewing the agreement with you that way any questions or
concerns you have, please don’t hesitate to ask me. I'll be more than happy to clear
it up for you. Does that make sense?

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