Quick Start Guide

Reporter: RP-S500 Series

(Optional) Configure the HTTP Proxy

13 Unpack the Appliance 3 Verify the LEDs and LCD Display d. Enter http-proxy configure and input the HTTP proxy server details when
prompted.
To verify that the appliance has booted and is operational, check the following: e. Enter http-proxy enable to enable use of the configured HTTP proxy server.
Unpack the shipment package and verify the contents of the box.
f. Enter show setupinfo to verify your network configuration details.
Figure 3 shows the location of all the major control functions located on the front panel of the RP-S500 Install the License
The Blue Coat RP-S500 series appliance ships with the following components: series appliance. After the appliance boots up, the System Management LED should be Off while the
a. Enter license download to begin license download process.
 Blue Coat RP-S500 series appliance  Software License Agreement Power LED should alternate between amber and green, denoting an unconfigured state.
b. Enter license view to see the status of the license.
 Two AC power cords  Safety and Regulatory Compliance Guide Closed Network:
 Null-modem serial cable  Quick Start Guide (this document) a. Go to https://bto.bluecoat.com/licensing and log in using your BlueTouch Online
credentials.
 Two / four post slide-rail kit  Grounding Hardware b. Navigate to the appliance entitlement page and download the license file.
c. Host the license file on an HTTP server that is accessible from the Reporter appli-
ance.
23 Connect the Cables d. Access the CLI using your terminal emulation software.
e. Select 1) Command Line Interface to access the CLI.
Blue Coat recommends that you connect the appliance and verify the LEDs and LCD display to f. Enter enable to turn on access to privileged commands.
ensure functionality before rack mounting the appliance.
If you want to install the appliance into a rack before performing any configuration tasks, begin with g. Enter license download-from license_file_location to download
6 Rack Mount the Appliance. and install the license.
2. When the license has finished installing, exit the CLI.
Note: Network cables are not included and must be supplied by the user. Note: After the license has been successfully downloaded and installed, please wait a minute for
Note: Following the initial configuration, the System Management LED continues blinking amber until services to startup before verifying connectivity or shutting down the appliance.
Figure 1 shows a typical Blue Coat RP-S500 network deployment: a valid license is applied to the appliance. 3. (Optional) If you need to shutdown the appliance, enter shutdown graceful.
After the appliance has been configured for network access, the RP LCD displays the IP address and Important! Do not shut down the appliance using the switch or by removing the power cables!
various system statistics. You can use the left and right arrows to manually scroll through the statistics Abruptly removing power can result in irreparable data loss. Always use the shutdown com-
modes. mand from the CLI to power down the appliance.

43 Perform Initial Configuration Verify Connectivity

1. Verify that you can log in to the appliance via the Web browser. To log in to the Reporter:
a. Enter the RP-S500 IP address into your Web browser's Address or Location box using the
You must have the following network information on hand to perform initial configuration: following format: https://RP_ipaddress:8082.
 RP-S500 IP address  Default Gateway IP address b. Enter the admin credentials (admin | your_password) to access Reporter. Reporter loads with-
in your browser window.
 Subnet mask  Primary DNS server IP address Note: The administrator UI account is wholly separate from the administrator SSHCLI account.
 Console password to access advanced  Admin password to access the appliance UI
commands in the CLI Next Steps
The following installation assumes the network deployment shown in Figure 1 is in use. For other After installing Reporter and performing the basic configuration tasks, please review Blue Coat’s online
To access the RP-S500 command-line interface and run the initial configuration wizard:
deployment options, refer to the documentation at: https://bto.bluecoat.com/products/reporter documentation for Reporter in order to familiarize yourself with the appliance.
1. Confirm that a null-modem serial cable is connected from the RP-S500 appliance to your
workstation serial port. For cabling instructions, see 2 Connect the Cables.
2. Open a terminal emulation program such as Microsoft HyperTerminal®, PuTTY, Tera Term, or
Procomm™.
3. Configure the terminal emulation software to the following settings: 6 Rack Mount the Appliance
Baud rate: 9600 bps Data bits: 8
The slide-rail rack mounting kit included with the appliance allows the appliance to be installed in
Parity: none Stop bits: 1 multiple configurations. This Quick Start Guide will show the tasks required to install the RP-S500
series appliance into a four-post rack.
Flow control: none
Note: For comprehensive information on the slide-rail rack mounting kit and additional installation
4. Power on the RP-S500 appliance. After the appliance boots up, you will be prompted to press options, see the S500 Series Maintenance and Upgrade WebGuide at:
<Enter> three times to start the initial configuration wizard. https://bto.bluecoat.com/blue-coat-hardware-documentation
5. Press <Enter> three times. The configuration process begins.
6. Enter the network configuration parameters when prompted. If your RP-S500 appliance is To ensure safety before you begin rack mounting the appliance, follow these instructions:
connected to the network, the configuration wizard will attempt to verify DNS server addresses 1. Gracefully shutdown the appliance from the CLI and disconnect all cables.
and auto-detect link settings. 2. Read the Rack Mount Warnings section of the included Safety and Regulatory Compliance
To deploy your RP-S500 appliance (Figure 2): 7. Enter the password that you want to assign to the admin account when prompted. Guide.
1. Remove the EULA (End User License Agreement) sticker located on the rear of the appliance. 8. After completing initial configuration, you will be prompted to reboot the appliance. 3. Take adequate safety and grounding measures to avoid creating an electric shock hazard and to
Be aware that you are agreeing to the terms and conditions of the EULA by removing the sticker Note: Rebooting the appliance takes approximately 5 minutes. prevent bodily injury.
and installing the product.
To install the RP-S500 into a four-post equipment rack, you need the following items:
2. Connect a network cable from the SYS MGMT 0:0 port and the LAN switch.
Note: The Reporter appliance can only be configured using the SYS MGMT 0:0 port.  
3. Connect a null-modem serial cable from the RP-S500 appliance to a PC (or serial terminal). This
53 License and Log in to the RP-S500 Appliance M4 Nut driver / Adjustable wrench #2 Phillips head screwdriver

connection is used to perform initial configuration via a direct serial connection.  Equipment rack specific screws (please refer to your equipment rack guide for more information)
After your RP-S500 appliance is configured for network access, complete the installation by verifying
4. Attach the lug-equipped end of the grounding wire [10 AWG] over both grounding studs on the network connectivity and activating the Reporter license through the CLI (command line interface).
appliance (a) and secure using a star washer and M5 nut per stud (b). Keep in mind, you must configure an HTTP Proxy if your deployment uses a proxy to provide external
5. Attach the opposite end of the grounding wire to a proper earth-ground. access to the Internet. Alternatively you can host the license file on a local HTTP server after download-
6. Connect the socket end of the enclosed power cords into the power supply inlets, and then ing it from BlueTouch Online, and then install it onto the Reporter appliance.
connect the plug into a power source. If the appliance does not automatically power on, switch
the appliance on by pressing the rear soft power switch and continue to 3 Verify the LEDs 1. Install the Reporter License.
and LCD Display.
Internet Connectivity present:
Note: This appliance retains memory of being turned off with the soft power switch. In such cases, a. Access the CLI using your terminal emulation software.
the soft power switch must be used to turn it back on after power is connected. However, if power is b. Enter 1 to access the CLI.
disconnected while the appliance is on, it will automatically turn on when power is restored.
c. Enter enable to turn on access to privileged commands.

Flip over to complete the installation

 Note:  You must remove the inner rail from Rail_A before starting the installation. For
more information on this task, refer to the S500 Series Maintenance and Upgrade
83 Troubleshooting
WebGuide.
This section describes how to troubleshoot several hardware problems.
 Rail_B is not used in the four-post slide-rail installation. These items should be
set aside for future use. Problem: The system does not power up.
Solution: Check the power cords and verify that the outlet is receiving power.

Problem: The System and Power LEDs are green, but there is no network connectivity.
Solution: Check the network connections to verify that they are not loose. Otherwise, the problem might
be a bad network cable or an issue with the router/switch.
To install the RP-S500 appliance into a four-post equipment rack, perform the following steps: Problem: The System Management LED blinks amber even after the appliance has finished booting.
1. Attach the inner rail to the appliance (Figure 5): Solution: If the appliance does not have a valid license installed, the System Management LED blinks
amber.
a. Align the inner rail to the four mounting posts on the side of the chassis and lock the rail into
Problem: I’ve configured my appliance but it appears to be unresponsive.
position by sliding it towards the rear of the appliance. Ensure that all six mounting posts snap
into the slots on the inner rail. Solution: After initial startup, the appliance needs several hours to complete maintenance tasks before
the appliance is fully operational.
b. Install (2) M3 screws to secure the inner rail to the appliance.
c. Repeat steps 1a-1b for the opposite inner rail.

4. Secure the RP-S500 appliance into the equipment rack (Figure 8):
a. Align the grooves on the inner rail with those on Rail_A, and slide the appliance half-way
into the rack.
b. Depress the gray tab on the inner rail to slide the appliance fully into the equipment rack.
c. Withdraw the appliance to access the rack mounting screws and tighten the Rail_A and Rail_C
rack mounting screws that secure the slide-rails to the equipment rack (See Figure 7, inset a
and b).
d. Push the appliance fully into the equipment rack.
e. Tighten the thumbscrews on the retaining ears to secure the appliance into the equipment rack
(inset e).
Service Information
How to Contact Support — For the current list of regional customer support phone numbers, go to:
http://www.bluecoat.com/support/technical-support/contact-service-support
2. Assemble the slide-rails (Figure 6): When contacting Blue Coat Systems for technical phone support or to set up an RMA, be prepared to
a. Loosely attach Rail_C to Rail_A. The precise attachment location depends on how far Rail_C provide your serial number to verify entitlement. If you do not have your serial number, supply Blue Coat
must be extended (or retracted) to fit your specific equipment rack model. It might be necessary with your Support Contract Number, which can be found on your Support Contract Certificate.
to remove Rail_C from Rail_A to determine the proper installation length for your network rack. If you have purchased a Support Contract but have not received a Support Contract Certificate, go to:
Temporarily mount Rail_C to Rail_A by doing the following: http://www.bluecoat.com/support/technical-support/contact-service-support
1. Approximate the slide-rail installation length by lining up the front and rear mounting faces BlueTouch Online — BlueTouch Online https://bto.bluecoat.com allows you to create new technical
against the equipment rail. Be sure that the slide-rail mounting faces are on the outside of support cases and review and comment on open cases at any time. You also have access to exclusive
the equipment rack vertical rails. Blue Coat support materials, installation notes, and updates.
2. Temporarily install (3) M3 screws through the slotted hole located on Rail_C after the To obtain a BlueTouch Online login, go to:
installation length has been determined. Be sure to install the screws equidistantly to https://www.bluecoat.com/forms/contact
distribute the loads placed on the rail. Blue Coat Support Offerings — For a list, see http://www.bluecoat.com/support/
b. Repeat step 2a for the opposite slide-rail.
Americas: Rest of the World:
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420 North Mary Ave 3a Route des Arsenaux
Sunnyvale, CA 94085-4121 1700 Fribourg, Switzerland

Recycling Information
5. Reconnect the cables. Follow the instructions in 2 Connect the Cables. RECYCLE YOUR OLD BLUE COAT APPLIANCE! — Blue Coat offers an easy and sustainable way to
recycle your decommissioned Blue Coat appliances. Simply use your new shipping box to send us your
old appliance, absolutely free of charge. For details and shipping information, please visit:
http://www.bluecoat.com/support/recycling-blue-coat-products

WHY RECYCLE? — According to the latest figures on E-Waste and Recycling from the Environmental
Protection Agency (EPA), the recycling rate for electronic waste in the United States is under 20%. The
remaining 80% of waste products end up in landfills or incinerators.
73 Next Steps Without proper recycling, toxic chemicals and other hazardous materials pose serious environmental and
health risks. By offering a free and easy-to-use Product Take-Back program to its customers, Blue Coat
enables businesses to efficiently and responsibly dispose of their used technology. Find out how!
This section lists additional resources for the RP-S500 appliance.
1. Fast and easy to use
3. Mount the slide-rail assemblies into the four-post rack (Figure 7, located on the other side of the Reference Documentation To access the RP-S500 appliance reference documentation, visit: Use your new appliance carton to ship us your old technology.
https://bto.bluecoat.com/products/reporter 2. Protects people and the planet
poster):
Responsible technology recycling is good for business and the environment.
a. Place the assembled slide-rail against the equipment rack and attach the Rail_A front bracket to 3. Free for our customers
Hardware Documentation Blue Coat hardware document depository, to access visit:
the outside face of the rack using (2) rack screws. Do not fully tighten! The Rail_A front bracket We cover the costs, including shipping.
https://bto.bluecoat.com/blue-coat-hardware-documentation
will be tightened after the appliance is secured in step 4c.
To take advantage of this offer, visit http://www.bluecoat.com/support/recycling-blue-coat-products and
b. Extend (or retract) Rail_C to align the mounting face of the bracket against the outside face of Answers to Frequently Blue Coat Knowledge Base, available at:
follow the simple instructions.
the equipment rack and attach with (2) rail screws. Do not fully tighten! The Rail_C bracket will Asked Questions https://bto.bluecoat.com/knowledgebase
be tightened after the appliance is secured in step 4c. Blue Coat User Community Blue Coat Support Forums, available at: To view the newest version of this document, go to:
c. Tighten the Rail_C side mounting screws. https://forums.bluecoat.com https://bto.bluecoat.com/products/reporter
d. Repeat steps 3a-3c for the other side. Ensure both slide-rail assemblies are at the same Classroom and Web-based Blue Coat Training, available at:
height in the rack. Training https://www.bluecoat.com/support/training
Deployment Planning and Blue Coat Professional Services, available at:
Consultation https://www.bluecoat.com/support/consulting-services
Technical Support Blue Coat Support, available at:
https://www.bluecoat.com/support/overview

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