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24 views10 pagesModule 5 - Social Aspect of Value
Uploaded by
Nyx LeviCopyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Module 5: The Social Aspect of the Individual
Introduction: As an old saying goes, no man is an island and no man can stand alone. It will
further be felt as a person goes older. That is why we should be aware of how to develop and
consistently take good care of our social aspect as an individual further as a workforce in a
business.
Learning Objectives:
At the end of these module, the students should learn:
1. Individual differences
2. Manners, Etiquettes, Ethics and Social Graces
3. Proper relations at work
Course Material:
In defense of
Individual Differences
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Individual differences are the more-or-less enduring psychological characteristics that
distinguish one person from another and thus help to define each person's individuality. Among
the most important kinds of individual differences are intelligence, personality traits, and values.
Four fundamental personality types:
Most individuals tend to have aspects of their personality which identify with each of the four
temperaments. However, there are usually one or two primary temperaments that are displayed
ata significantly higher level. An individual could be any combination of the following four types.
Sanguine personality type is described primarily as being highly talkative, enthusiastic, active,
and social. Sanguines tend to be more extroverted and enjoy being part of a crowd, theyfind
that being social, outgoing, and charismatic is easy to accomplish. Individuals with this
personality have a hard time doing nothing and engage in more risk seeking behaviour.
Choleric Individuals tends to be more extroverted. They are described as independent,
decisive, goal-oriented, and ambitious. These combined with their dominant, result-oriented outlook make them natural leaders. In Greek, Medieval, and Renaissance thought, they were
also violent, vengeful, and short-tempered.
Melancholic Individuals tend to be analytical and detail-oriented, and they are deep thinkers
and feelers. They are introverted and try to avoid being singled out in a crowd. A melancholic
personality leads to self-reliant individuals who are thoughtful, reserved, and often anxious.
They often strive for perfection within themselves and their surroundings, which leads to tidy
and detail-oriented behaviour.
Phlegmatic Individuals tend to be relaxed, peaceful, quiet, and easy-going. They are
sympathetic and care about others, yet they try to hide their emotions. Phlegmatic Individuals
are also good at generalizing ideas or problems to the world and making compromises/
Understanding the 4 Personality Types
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LIKEABILITY IS A KEY FACTOR TO WORKPLACE SUCCESS.
If Personality conflicts occur in the office, productivity slows and targets are missed. Here are
five ways to deal with different personality types:
1. Give a feedback sandwich. You may like speaking your mind, but others may not like
to hear it. Most workers have a tough time receiving negative feedback, even when it's
from someone they know, like and admire. To ease the situation, try implementing a
feedback sandwich. Start on a positive note(“I really like the work you've been
completing’), continue with the potentially abrasive feedback (“but would love to see you
meet deadlines’), and then end on another positive note ("so we can continue the
momentum on this project’) . Ask how the other person works. If your colleague wants to achieve inbox zero every
day, email is probably not the best way to communicate, Figure out how your
colleagues and managers enjoy working and try your best not to interrupt their
productivity flow. Your colleague may prefer you to ping her on Skype or stop by her
office versus sending an email, for instance. Bending to other people's processes will
position you as a team player, not to mention make it easier for you to push your own
projects through.
. Choose your battles. There is a cost every time you engage in a workplace conflict
and it's usually time. Projects get delayed and workers become stressed. Decide what
your priorities are and let everything else go even if you know you're right. The key is to
know when you should push an idea and when you shouldn't. High performers know
success is less about proving themselves, and more about contributing to a shared
vision. Relationships reign supreme.
. Know that you’re on the same team. While the workplace can and should have
multiple personalities and opinions, it's easy to forget that everyone is working toward
the same objective. A colleague may not complete a task in the same way you would,
but that’s no reason to be divisive. You're all on the same team, working toward the
same goal, and strong opinions are the sign of a passionate team, be grateful you're
surrounded by people who care about their work as much as you do.
Respect other people’s expertise. Most people just want to be heard and validated.
Respect and acknowledge that your colleagues have and expertise that you don't. If you
can understand not only that you don’t know it all, but you can't do it all, you'll find it's
much more enjoyable to interact with your co-workers and get things done. Try not to.
undermine people's authority and instead, ask for their input, feedback, and advice when
something comes up in their realm of expertise. They'll appreciate being consulted, and
you'll learn something new.
Working with different personalities isn’t easy, but it’s always necessary. Remember, you can't
change how others behave, but you can use these five strategies to increase your own odds at
success.
Manners. A person's outward bearing or way of behaving toward others.
Examples of Good manners that child should learn:
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Greet everyone who calls or comes home. From childhood, we should be trained to
greet visitors at home as they come and as they leave. As Filipinos, we were taught of
getting the visitors hands and placing it on our foreheads to seek blessings. We call it
“pagmamano”.
. Say “Please” and “May I”. Educate kids to always ask before they take something
from you or someone else by asking “May |“. Ask them to be humble by saying ,
“Please”. . Say "Thank You”. Always tell your child that whenever someone gives you something
reciprocate and show gratitude by saying “Thank You’.
. Never Interrupt. When you kids want to say something teach them to say” Excuse me,
please”. Tell them never interrupt elders when they are talking.
. Respect Others’ Opinion. Never try to impose your opinion on someone. Respect
everyone's opinion. Every individual is different and unique.
. Everyone is born beautiful. Teach kids to look beyond physical beauty.
. Knock the Door. Always ensure to knock the door before entering a room. This is the
basic courtesy that should be taught to everyone irrespective of their age.
Etiquette. The customary code of polite, behaviour in society or among members of a
particular profession or group.
Here are some Basic Etiquette Rules:
Be yourself — and allow others to treat you with respect. Let this one sink in, ladies.
Who you are is perfectly acceptable, and, you are worthy of being treated courteously.
Working out the rough edges can be a lifelong process, and now is a really good time to
start!
Say “Thank You”. When someone gives you a compliment or does something nice,
the best response is a simple “Thank you". Please also remember, “Please”, “Excuse
me’, and “You're welcome’, which are other marks of good manners.
Give Genuine Compliments. A fundamental rule of good manners is to give. When
you meet someone, you can always think of a genuine compliments to give, along with
your attention and interest. A “Hello” or “How are you?” is most often not enough. Be
generous with sincere words of praise, warm greetings, sympathy, or whatever is
appropriate to the occasion.
Don’t be Boastful, Arrogant or Loud. When in polite company, always exercise self-
control and good taste. Your voice, your behaviour and even your clothing should reflect
understated elegance. Please do not brag about accomplishments; a well-mannered
person has no need for self-advertisement. Let your deeds speak for themselves.
Listen Before Speaking. Respect for others is a requirement of good manners.
Listening to others is a way to show respect. Be genuinely interested in others; learn
their names, and encourage them to talk about themselves. Never interrupt. Look them
in the eyes, and listen carefully.
Speak with Kindness and Caution. Before speaking to others, consider what effect
your words will have. Also remember the language of the body (your posture and your
mannerisms) is actually more important than the language of words. * Do Not Criticize or Complain. Negativity in any form is to be avoided. Ignore gossip;
don't participate. If you disagree with others, do so respectfully (agree to disagree).
Since we all need to vent, reserve your “bitch” sessions to your one or two closest
friend/family members....period!
* Be punctual. Appreciate the value of time, yours and others. If you make an
appointment, arrive on time. If you must be late, call first. Never arrive early for a social
engagement (this is fine in a business setting). Lingering good-byes merely cause
frustration and can ruin an otherwise good time. A quick, simple exit at the proper time
is usually appreciated.
« Do not Embarrass Others. Demeaning anyone with rude jokes or an unwelcome
nickname is disrespecttul. In conversation, never ask embarrassing questions about
elationships, or asking how much was paid for something (my Grandmother said that
discussing money is “vulgar!” Funny as it may seem, But she was right...)
* Actand Look Your Best. Take time and care in how you present yourself both in
appearance and in manners.
Etiquette for Gentlemen
In Social Etiquette, | have a secret for you. Women actually want to be treated like ladies, even
if they aren't acting like one at the moment. In all things, there are exceptions to the rule. 97%
of women will absolutely love being treated in a courteous manner and, while being well-
mannered, you may run across ane of the 3 of snarlies who will chastise you for being polite.
Business etiquette is a different matter as the social order here is based on power. In this
arena, men treat women as their equals, not in a chivalrous manner.
In Social Etiquette. Handshake is a good gesture. Look the person in the eye/smile/use a firm
grip (not death grip) and a firm wrist (limp is pretty awful) /hold for no more than 2 or 3 seconds.
If Seating in crowded places. If seating is limited, you are sitting, offer your seat toa woman
who is standing (older woman takes precedence over a young woman). Note to self — if the
young woman is wise, she will offer her seat to the older woman and you may offer your seat to
hner. It is also appropriate to offer your seat to an older gentleman (before offering it to a younger
woman)
Seating in restaurants and parties. Stand until the host/hostess tells you where to sit. Be
sure to help Be sure to help the women in the party be seated before you take your own seat.
Pull the chair out slightly so they may be seated easily. Help to slide the chair in gently to the
table.
Opening doors. Open doors for ladies, elders, anyone loaded down with packages. Open car
doors for a woman to get into the car and out of the car (you may have to tell the young lady
that you will open her door so she doesn't catapult herself out of the car before you can get
around to her side) Helping with jacket/coat. When you see a lady putting on a coat or jacket, gently hold the coat
by the collar/shoulder area and help put it on (I say gently because women hate their clothes
being scrunched or man-handled — sigh, sad but true)
Offer of helps. When you see women doing anything, the following questions are usually
always welcome:
* May help you with that?
+ May I carry that for you?
Coasters (filed under “Picky little stuff’) Before you set a glass/bottle/dish on a table or
desk, ask if your host would like you to use a coaster if you don't see any available.
Business Etiquette is a set of rules that govern the way people interact with one another in
business, with customers, suppliers, with inside or outside bodies. It is all about conveying the
right image and behaving in an appropriate way
Handshake. Look the person in the eye/smile /use a firm grip (not death grip) and a firm wrist
(limp is pretty awiul)/hold for no more than 2 or 3 seconds
Seating in crowded places. Offer the seat to an individual in a superior position to yours by
saying, “Would you like to take this seat?”
Seating in restaurants and parties. Stand until the host/hostess tells you where to sit
Opening doors. Open doors for peers, superiors, clients, or anyone loaded down with items
being carried
Coasters. Before you set a glass/bottle/dish on a table or desk, ask if your host would like you
to use a coaster if you don't see any available.
Etiquette for Ladies
Candace Simpson’s book, “How to be a Lady; A Contemporary Guide to Common
Courtesy”, makes the point that, since society has changed so dramatically over the past 50
years, the definition of a “lady” has left everyone confused. ““A lady in today's world knows that
educating herself in every way possible (higher education to common sense manners)
empowers her to become a woman of accomplishment and poise. She knows that it is not her
dress size or the size of her bank account that bring her satisfaction in life. A lady knows that
beauty and wealth may soon be gone, but her inner character is the measure by which others
will ultimately judge her as a person”. Manners have nothing to do with money, or showing
anybody that you are better than they are as manners are the exact opposite of that.
Just be nice!
* Picture a young woman smiling, wearing an elegant dress, jewels, and hairstyle * Picture her now with a scowl on her face, complaining and being rude to someone.
How does your impression of her change?
The most important guideline for being a “lady” is to be kind; choosing to believe the best about
others and yourself. The more you act like a lady (kindly) you will notice that this brings out the
gentlemanly side of the men in your life.
Strange but true — when you are being kind, you will feel beautiful : D
There will be those in your life who will question this kind of behaviour that may be new to you.
There is nothing that you need to explain
Ethics. Is a system of principles that helps us tell right from wrong, good from bad. Ethics is
concerned with what is good for individuals and society and is also described as moral
philosophy.
Work Ethics
Definition-a set of values based on moral
virtues of hard work and diligence
Examples
— Showing up to work on time
— Giving a full days work fora full days pay
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Social Grace. A skill for dealing with people and society. The ability to fit into polite society
and behave properly and with etiquette.
All of these behavioral standards should begin at home. The relationship of an individual to
others in the society is trainable, and adaptability becomes spontaneous as a person grows
older. However, if it was not taught to you in your younger years, it is still not to late, at least
you know its importance and learning it will be more effective, because you can apply it
immediately. Example of Social Graces
