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NEW Tech Support Questions

The document contains questions about troubleshooting various technical issues involving Microsoft Outlook, printers, wireless connectivity, blue screens, malware, device drivers, network configuration, BitLocker, login passwords, and ticketing tools. It also includes some questions about past work experience and future career goals.

Uploaded by

indo jin
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Download as PDF, TXT or read online on Scribd
26 views2 pages

NEW Tech Support Questions

The document contains questions about troubleshooting various technical issues involving Microsoft Outlook, printers, wireless connectivity, blue screens, malware, device drivers, network configuration, BitLocker, login passwords, and ticketing tools. It also includes some questions about past work experience and future career goals.

Uploaded by

indo jin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1) Questions around your CV.

2) Go through the JD in details, visit company website.

3) What is the OST and PST in Microsoft outlook?

4) Can I access OST emails if my Microsoft server is offline?

5) At the time of opening MS Outlook, it takes a lot of time and there are blue pop-ups. Why does
it take so long to open and how can you fix that?

6) How do you configure a local printer wirelessly?

7) What does a print spooler do? And how do you accept the print spooler services?

8) Password Recovery

9) How to change mail password

10) How to you fix a blue screen

11) Mail configuration

12) How do connect a TV to a computer? What is a smart TV

13) I have no audio on my PC / Laptop, please give step by step diagnostic and trouble shooting

14) How will you figure out what is causing Blue Screen?

15) Please tell us the steps to avoid Malware function on a computer?

16) What is Event Viewer?

17) What are device drivers?

18) DCHP and DNS what is your understanding of these two?

19) Can you tell us what is your understanding of the Job ? (Read the JD carefully)

20) What are E-readers?

21) What is bit locker

22) What is VPN

23) My computer says that my printer is offline, how will you trouble shoot it?

24) I have a laptop, I am trying to connect to a wireless network but not able to, how do you
trouble shoot it?

25) Can u help the customer with set up a wireless printer, How?

26) Name different types of video ports

27) Do you have experience on Apple Devices? What remote support tools are you familiar with?
28) What is group policy editor?

29) What is registry editor on windows computer?

30) What are device drivers?

31) Can one device be wired and can one device be wireless in a network

32) Difference between HDD and SSD

33) What is think command used for

34) How can I recover the BitLocker key or password if I'm a home user

35) if I forget my login password in my Macbook, how to reset the password.

36) What are the ticketing tools used for?

37) What kind of trouble shooting you know?

38) What are windows services or what are the functions of windows services?

Do you handle chat or calls?

How do you respond to a message when an issue is pop up in chat

Any reason for job change

What is your expectation from a new company?

Can you explain the reason for leaving all previous companies?

Where do you see yourself in 3 years?

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