How to use Your Visa Card Security

contactless card and support

Protect sensitive information

1 Check to see that the contactless symbol

is displayed on your card and on the store's
POS device
Take proactive steps to ensure that your
information is not used fraudulently

Fight phishing

2
When cashier gives you the signal to pay, Never reveal sensitive numbers or passwords
hold the card near the terminal at the spot to unsolicited requests
where the contactless sign has been displayed
Travel smart, travel safe
For your safety, inform SG Ghana before
Enjoy access to your money whenever you want, locally
and internationally with the standard contact and
newly enabled contactless SG Ghana Classic Debit
3 Get the ok – a beep, checkmark or green light
– to show your payment is approved
you travel

Stay safe online

Card. Do not respond to or click links inside
Welcome to a fast, safe and secure way of paying. suspicious emails
Daily contact transaction limits = GHS 50
Use any Visa branded ATMs, POS and make online Make 3 contactless payments of up to GHS 50
payments with your Visa classic card from SG Ghana. or 1 contactless payment worth GHS 50 If you suspect that your PIN or VISA debit card has
You can use your visa card to pay for goods and services After which PIN will be required been compromised, you must report to any SG Ghana
where a “Visa accepted” sign is displayed. branch or call the Contact Centre number
(0302-214-314) behind your card.
Features What happens if your card
Free SG Ghana ATM/POS transactions
gets retained by the ATM? When does my card expire?

1
Your SG Ghana Visa classic debit card is valid for 3
If your card is retained by the ATM, please report years after which the bank will automatically renew it a
Access to mini statements and your
the incident to the nearest SG Ghana branch or call week before expiry.
account balance
the Contact Centre number (0302-214-314) behind
“One Time Password” to ensure secure your card Kindly visit your branch for the delivery of your card.

2
online payment transactions
The ATM will retain your card if:
In addition to the standard contact(chip & PIN) (1.) It is defective
transactions, SG Ghana cards are now enabled (2.) It has expired or
New!
with a contactless feature. (3.) the wrong PIN is keyed three consecutive times
– You can make your payments without (4.) your card is cancelled or blocked
inserting your card into the terminal slot
 Default PIN Change The Cardholder, upon the card being activated by the Bank, would be required to visit the nearest SG
Ghana ATM and select a Personal Identification Number (PIN) which shall be used by the Cardholder for all Handy hints and tips
(At SG GHANA ATMs only) transactions requiring a PIN.
The Cardholder is required to undertake the PIN selection process within Twenty-Four (24) hours of the
First transaction to be performed with the card.
Card being activated by the branch. Failing this, the card would be automatically deactivated by the •  Sign your Visa contactless card on the reverse using a ball
Bank and the Cardholder would be required to visit his/her branch of the Bank for it to be
point pen

1
reactivated.“The Card also comes with a “Contactless” functionality which requires you to scan
Insert your card gently into your card within the wireless range of the point of sale device depending on the value of the

SG ATM card slot and enter the

transaction. Dependent on the payment limits determined by the card type, you may be required
to input your PIN when completing a contactless card transaction.If you have more than one • Always remember to remove your card and take
default four (4)digit PIN “0000” contactless card, please ensure you present one card for payment, to avoid collision
transactions, which is when both cards are debited for the same transaction.”
your advice slip from the ATM
Daily limit of 3 contactless payments. After first 3 transactions, PIN will be required.

• Respond to the ATM instructions as promptly

2 If you lose your card

Select the continue button as possible
to change your PIN
• If your card gets lost or stolen, you must report it
immediately at any SG Ghana branch
• If you make a mistake keying in your PIN or
amount to be withdrawn, press cancel/clear button

3
Enter new preferred FOUR (4) • Alternatively, you may call the Contact Centre
digit PIN and press ENTER on 0302-214-314
• Your card will be blocked if you key in the
wrong PIN three times
• Your card will then be blocked and you will be

4
Confirm preferred FOUR (4) digit In case you face any problem with usage of the
reissued a new card and PIN at your request
PIN and press enter (PIN code must card, call the Contact Centre number behind
be same as PIN entered in step 3) the card (0302-214-314)
How to use your Visa Debit Card
in E-commerce/ Online Purchase Terms and conditions apply

5 1
Wait for SG ATM Machine to
confirm a successful Visit your branch and fill out a request form
PIN Change for E-commerce

2
Within 48 hours you will receive an email
confirming that you have been set up, as well as
a user guide on how to proceed

3
Please note that the e-mail will be sent to the
address indicated on your request form. Kindly
ensure the email address and mobile number
indicated are correct to receive the One time
Password (OTP)

Alternatively, this user guide is available on our

website www.societegenerale.com.gh