HEALTHY

COMPANY 2023
Healthy Company is Discovery’s digitally-enabled, comprehensive
employee assistance programme which proactively supports employees
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Multi-faceted challenges CHALLENGES

FACING

Facing employees and employers in the workplace EMPLOYERS

Changing working environment Increasing need to manage health PRODUCT

As a result of the COVID-19 pandemic, globally there has and wellness of employees OVERVIEW

been a shift to hybrid working models with many South The effects of the COVID-19 pandemic on economic
African employees now working from home. This shift activity, employment, and our way of working have been
is clearly evidenced by the reduction in on-site wellness far-reaching. These changes have had significant effects FOUR
screenings by Healthy Company employers. Less screenings on employees’ financial, physical and emotional wellbeing. WELLBEING
mean employees’ health risks are less likely to be flagged There has been a 63% increase in the number of employees DIMENSIONS
and addressed, highlighting the need for innovative solutions reporting that they are anxious or stressed through the
to manage the wellbeing of employees. Healthy Company mood capture tool since the onset of the
pandemic, highlighting the need for effective, pro-active
EXPERT
interventions to support them through the pandemic.
REFERRALS

91% reduction in health screening

Increasing financial and emotional wellbeing concerns
by Healthy Company clients ONLINE
TOOLS AND
SERVICES
Average wellness screenings per month Emotional wellbeing engagement elevated Financial stress ranked in top 5 employee concerns
before and during the pandemic as a result of COVID-19 over the past 18 months

Total employee interactions (calls, chats, assessments) Ranking of total employee interactions by concern
linked to emotional wellbeing
ACTIVE
Mental health
REWARDS
Family issues

Loss/bereavement

-91% Financial stress/concerns

Work issues
FINANCIAL
Trauma
WELLBEING
Physical and emotional abuse
WITH VITALITY
Personal conflicts
MONEY
Health/lifestyle condition
Pre-COVID-19 During pandemic
n

b
ar

r
ay

ly

g
pt

ct
ov

ec
Ap

Au
Ja
Fe

Ju

Ju

O
M

Se

D
M

Legal disputes
N

Source: Internal Healthy Company data, 2020-21

2020
COVID-19 cases Emotional wellbeing engagement

INSIGHTS AND
REPORTING

In response to these trends, Discovery has combined its extensive local and international experience and capabilities in managing the healthcare and wellness
of large employer groups, to further enhance Discovery Healthy Company – a fully integrated, proactive employee assistance programme.

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Healthy Company CHALLENGES

FACING
Healthy Company is Discovery’s digitally-enabled, comprehensive employee assistance programme which proactively supports employees EMPLOYERS

and allows employers to respond to employee health and wellbeing challenges.

PRODUCT
OVERVIEW
Holistic management Data-driven insights
of wellbeing Delivers intelligent, actionable
The COVID-19 pandemic has insights and reporting for FOUR
put unprecedented pressure each employee as well as the WELLBEING

on the physical, emotional employer. These reports cover DIMENSIONS

and financial wellbeing of an employee’s health and

employees. With work-from- wellbeing and their progress
home the new normal for many in managing these risks.
EXPERT
employees, an employer’s focus Insights are developed based
REFERRALS
on employee wellbeing has on integrated data across
to extend beyond traditional all the essential features of
wellbeing solutions. an employee’s health and
wellbeing. ONLINE
TOOLS AND
Underpinned by SERVICES

screening Proactive,
tailored support
Includes access to
comprehensive employee Proactively reaches out to ACTIVE
health and wellness screening. employees with tailored REWARDS

The results are used to classify solutions that range from

individuals according to their prevention and education
risk profile across the key to ongoing or episode FINANCIAL
dimensions of wellbeing. management based on WELLBEING
their risk profile. WITH VITALITY
MONEY

INSIGHTS AND
FREE ACCESS TO VITALITY ACTIVE REWARDS EXERCISE RING AND HEALTHY COMPANY LINKED GOALS REPORTING

Provides a platform to incentivise physical activity and employee engagement, and offers access to tools and benefits to track activities.
Members will earn Discovery Miles for achieving their personalised exercise goals, up to an annual limit.

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Support across
Physical Financial
wellbeing wellbeing

the four
CHALLENGES
Physical wellbeing is assessed through a holistic set of All Healthy Company members will have access to the full FACING
screenings of body mass index (BMI), waist circumference, suite of financial wellbeing assessments through Vitality EMPLOYERS
body fat percentage, blood pressure, cholesterol, glucose, Money, Discovery Bank’s proprietary behaviour-change

dimensions
HIV screening and vision screening. It also includes a lifestyle programme, designed to measure and understand an
questionnaire covering nutrition, exercise habits and stress. employee’s current financial situation, give them the tools
to improve it, and reward them for positive behaviour
Employees who are classified as high risk will be referred to PRODUCT
changes along the way.

of wellbeing
their doctor for further advice and treatment. Employees who OVERVIEW
are members of schemes administered by Discovery Health Based on an employees’ risk rating, they have access to
will be referred into existing care programmes such as the tailored and relevant interventions designed to improve
Diabetes Care and HIV Care programmes for better chronic overall financial wellbeing through the app.
disease management. Healthy Company also proactively
Employees can also call the support line to contact one FOUR
Healthy Company offers various levels reaches out through the Discovery app and website, sending
of our financial experts for debt counselling or assistance WELLBEING
checklists, information and reminders on an ongoing basis to
of interventions, from prevention assist with the management of their condition.
with debt management services. These services include DIMENSIONS
credit reports to understand their credit history, insurance
and education to episode or ongoing All Healthy Company members will also get free access to the reviews and debt consolidation to simplify repayments and
management across physical, emotional Vitality Active Rewards Exercise Ring and earn Discovery Miles potentially save money.
for achieving their personalised weekly exercise goals.
and financial wellbeing, as well as legal EXPERT

support. Healthy Company Coaches REFERRALS

Emotional Legal
are trained to provide support and
wellbeing support
advice across all four dimensions
of wellbeing including: Emotional wellbeing is evaluated during screenings, online Emergency legal support for employees is available 24 hours ONLINE
assessments or during telephonic conversations with a Healthy a day. This support includes legal and bail assistance in the TOOLS AND
Company Coach. Employees can also capture their daily mood event that an employee is arrested. Employees who need SERVICES
on the Discovery app or website that uses artificial intelligence legal advice can contact one of our legal advisers during
(AI) to detect signs of emotional distress. working hours for assistance with issues such as divorce,
maintenance, custody, criminal matters, property disputes,
Based on the assessment results and the mood capture tool,
breach of contract and claims for payment. ACTIVE
a Healthy Company Coach may reach out telephonically or
through live chat on the Discovery app to provide advice, Employees can also request assistance with professional REWARDS
support or onward referral to a clinical psychologist or social drafting of legal documents, uniquely tailored to their
worker for up to eight face-to-face counseling sessions, circumstances and delivered within 24 hours of a request
where clinically indicated. being received. Legal documents include rental agreements,
domestic worker employment contracts, last will and FINANCIAL
In the event of traumatic experiences such as road accidents, WELLBEING
testament, antenuptial contracts, loan agreements, sale of
assault, crime-related injury or the traumatic death of a WITH VITALITY
property, motor vehicle agreements, acknowledgment of
family member, employees can access a trauma counsellor MONEY
debt and trust deeds.
at any time of the day. The counsellor will assist with either
telephonic counselling or face-to-face trauma debriefing in
both one-on-one and group settings.
INSIGHTS AND
When an employee experiences a major life event such as
REPORTING
having a baby, adoption, relationship difficulties or dealing
with a loss, they can engage with the Healthy Company
Coach for support and advice and will receive situation-
specific content to assist them in dealing with the event.

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Healthy Company Coaches CHALLENGES

Will refer employees to the following

FACING
EMPLOYERS

professionals where indicated:

PRODUCT
OVERVIEW
Psychologists and Legal
social workers advisers
Employees can attend up to eight face-to-face sessions Unlimited access to legal advisers to provide FOUR
per episode with a registered psychologist or social counselling, education and practical advice on issues WELLBEING
worker where clinically indicated. When the nature such as divorce, maintenance, custody, criminal matters, DIMENSIONS

of the episode needs additional counselling sessions, property disputes and claims for payment. Emergency
referrals for longer-term or in-patient treatment will support, including legal and bail assistance, is available
be facilitated. after hours.
EXPERT
REFERRALS

Trauma Debt
counsellors counsellors
Telephonic access to a team of multilingual financial ONLINE
When affected by a traumatic experience, employees
TOOLS AND
and their dependants have unlimited access to a experts to provide financial advice or debt counselling,
SERVICES
dedicated team of trauma counsellors 24 hours a day or assist with debt management services.
by calling the Healthy Company support line. Healthy
Company will deliver face-to-face trauma debriefing at
the home or workplace of an employee where clinically ACTIVE
appropriate. REWARDS

FINANCIAL
WELLBEING
WITH VITALITY
Contact Healthy Visit: www.discovery.co.za
MONEY
Company Call: 0800 320 420
Log in: Discovery app
Access the app for support
INSIGHTS AND
REPORTING

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Seamless access to a
suite of online tools and services
CHALLENGES
FACING
EMPLOYERS

The Healthy Company app offers employees a range of digital tools and services including access to a mood capture tool, a suite of wellbeing risk
assessments that automatically trigger appropriate interventions, a library of online educational content and the ability to chat with a coach. In 2022 PRODUCT
OVERVIEW
the Healthy Company app interface has been updated and enhanced to provide employees with a world-class digital experience including complete
digitisation of all wellbeing assessments and seamless access to tailored, and appropriate interventions.

FOUR
WELLBEING
Updated Healthy Company Improved navigation to digital Integration with Discovery Bank DIMENSIONS

app interface wellbeing assessments and Employee Benefits

EXPERT
REFERRALS

Updated app Improved Consistent

interface navigation experience of
ensuring to tailored, financial wellbeing ONLINE

an intuitive relevant assessments and TOOLS AND

interventions. interventions SERVICES

digital in-app
experience. across all
Discovery
products.
The persistent ACTIVE
chat functionality REWARDS

on key screens
make it easier
for employees
FINANCIAL
to engage Seamless
WELLBEING
with a Healthy and intuitive
WITH VITALITY
Company Coach. access to the
MONEY
comprehensive
suite of digital
wellbeing
assessments. INSIGHTS AND
REPORTING

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Financial wellbeing assessments

powered by Vitality Money
CHALLENGES
FACING
EMPLOYERS

Discovery Bank, the world’s-first-behavioural bank uses its innovative and proprietary behaviour-change
programme, Vitality Money to make clients financially healthier. Healthy Company members have access to the PRODUCT
OVERVIEW
full suite of Vitality Money assessments, tailored for Healthy Company, creating a consistent view of an individual’s
financial health across all Discovery products.

The Science behind FOUR

WELLBEING
Vitality Money: Complete financial View your Access tailored DIMENSIONS

Studies have shown that five wellbeing overall and relevant

controllable financial behaviours are assessments risk rating interventions
responsible for 80% of loan defaults.
EXPERT
This includes: REFERRALS

Spending more than you earn

Not having enough insurance
Not saving for retirement ONLINE
TOOLS AND
Managing unsecured debt poorly.
SERVICES
The Vitality Money programme has
translated these factors into five
specific metrics that can be tracked
and improved through engagement ACTIVE
REWARDS
over time.

An employee’s financial risk rating

is determined based on how they
FINANCIAL
fare in each of these metrics, and WELLBEING
based on their risk rating they have WITH VITALITY
access to tailored and relevant MONEY

interventions designed to improve

overall financial wellbeing.
INSIGHTS AND
REPORTING

LEARN MORE LEARN MORE LEARN MORE

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How we calculate Employees get access to tailored

financial wellbeing interventions
financial health
CHALLENGES

based on their financial health

FACING
EMPLOYERS

Healthy Company uses the digital financial wellbeing assessments to gather a

Healthy Company offers employees an extensive list of interventions to help them
combination of self-reported and pre-populated data (depending on the employee’s
manage their financial health. These interventions are tailored specifically to each PRODUCT
underlying suite of Discovery products). The data is used to calculate an employee’s OVERVIEW
and every employee, based on their financial risk rating. Furthermore, Healthy
risk rating for each of the five controllable financial behaviours, and an aggregated
Company provides a number of solutions for employers to help drive better
financial risk rating.
financial behaviour amongst their employee base.
These risk ratings inform relevant financial wellbeing interventions from Healthy
FOUR
Company for the employee. WELLBEING
DIMENSIONS

5 Controllable behaviours How we calculate your risk rating

EXPERT
Having enough Emergency savings, non-retirement savings REFERRALS
Support line and coach Money Mindset
savings including unit trusts, forex, endowments. chat functionality assessment
Copy 9

Income used to pay off your short-term Copy 8

Managing debt across unsecured credit products. ONLINE
short-term debt Where employee gives consent, credit
TOOLS AND
SERVICES
data will come from Experian.

Having the right Life insurance, short-term insurance

18 Online financial
types of insurance and medical aid. education and
Tools Articles ACTIVE
literacy courses
COPY 10 REWARDS

Being on track Retirement contributions, retirement

for retirement savings, and retirement income.
FINANCIAL
WELLBEING
WITH VITALITY
Managing your Value of long-term assets minus all
MONEY
property investments secured debt, relative to a long-term Podcasts Workshops
asset target. and training

INSIGHTS AND
REPORTING
The financial risk rating of the employee, including all the underlying assessment
results, remains confidential, and will only be used to determine appropriate
interventions. The details will not be shared with the employer.

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Incentivising and enabling

engagement with Healthy Company
CHALLENGES
FACING
EMPLOYERS

Discovery research has shown that employees who are physically active on a regular basis are
more productive than their peers. Through Vitality Active Rewards, employees are incentivised PRODUCT

to get active regularly, and have access to tools and benefits to help them track their activities. OVERVIEW

Healthy Company provides employers with access to Healthy Company-related goals to

incentivise and drive engagement with Healthy Company activities such as completing online
wellbeing assessments. FOUR
WELLBEING
DIMENSIONS

Access to the active rewards Employees can fund a fitness device

Exercise Ring of their choice
All Healthy Company members will get free Employees can fully fund a fitness device on a flexible, EXPERT

access to the Exercise Ring and earn Discovery month-to-month subscription, including the Apple Watch REFERRALS

Miles for achieving their personalised, weekly Series 3 and Garmin Forerunner 45.
exercise goals, up to an annual limit. 01 | Employees complete an easy online application for
a flexible payment structure over a 24-month period. ONLINE
Access to Healthy Company 02 | Employees can choose their preferred device from
TOOLS AND
SERVICES
linked goals a list of options.
All members of Healthy Company get free 03 | The payment plan includes full warranty and insurance
access to Healthy Company-related goals cover to protect the employee from any unforeseen
where employees are incentivised to engage ACTIVE
costs during the subscription period.
REWARDS
with Healthy Company activities. Employees
are allocated one goal each quarter and earn 04 | Employees can exchange or upgrade their chosen
Discovery Miles for completing these goals, device, or cancel their subscription at any time with
up to an annual limit. one months’ notice and no penalties or fees. FINANCIAL
WELLBEING
Activities include: WITH VITALITY
MONEY
Completing digital wellbeing assessments
Competing in step challenges
Tracking their mood on the mood tool
INSIGHTS AND
Download the
Discovery app REPORTING

01 02 03
Achieve Play the gameboard and Spend Discovery
Goals earn Discovery Miles Miles on rewards
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Employer insights
and support
CHALLENGES
FACING
EMPLOYERS

Healthy Company delivers intelligent, actionable insights and reporting

for each individual employee, as well as the employer. PRODUCT
OVERVIEW
These reports cover an employee’s health and wellbeing risks and
their progress in managing these risks.

FOUR
The interactive employer dashboard includes comprehensive reporting around the
WELLBEING
risk classification of employees, utilisation and engagement with all Discovery-related
DIMENSIONS
interventions, yearly trends and benchmarking linked to the Discovery Absenteeism
Index. The dashboard also provides tailored recommendations on how employers can
manage these risks, and how Healthy Company and other available Discovery-related
products can assist employees. EXPERT
REFERRALS
Insights are developed based on integrated data across all healthcare and wellness
interactions administered by Discovery Health, including medical scheme and health
insurance claims, hospital admissions, disease management programmes, screening and
Vitality data, on-site Discovery clinic data and Healthy Company information. Data collection ONLINE
is based on specific consents and approvals from the employee and all data is anonymised. TOOLS AND
This allows employers to understand key trends across their employees without infringing on SERVICES

an employee’s right to privacy.

The dashboard is updated quarterly and can be accessed online.

ACTIVE
REWARDS

Discovery Absenteeism Index

Absenteeism is severely under-reported in many organisations due to insufficient FINANCIAL
resources and data analytics, and a lack of compliance from employees and managers WELLBEING
on absenteeism policies. WITH VITALITY
MONEY
In a study conducted by Discovery Health on the impact of physical, emotional and
financial wellbeing on absenteeism, employees with mental health issues took, on
average, 12% more sick days. The Discovery Absenteeism Index enables employers to
INSIGHTS AND
assess their employees’ absenteeism without the need for human resource data.
REPORTING
The index is the result of a sophisticated modelling algorithm that uses both healthcare
claims and demographic data to determine an expected absenteeism score. The index
can then be compared with other businesses within the same sector.

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Additional
employer benefits
Wellness calendar and self-service tools which enable employers to conduct wellness CHALLENGES
FACING
campaigns, assist in seamlessly onboarding employees, submit queries and make
EMPLOYERS
bookings for workshops and wellness days on the Employer Zone on www.discovery.co.za

Healthy Company Wellness Advisers will guide employers along their company’s
wellness journey. Wellness Advisers will assist employers in identifying Wellness
PRODUCT
Champions within the company who will be trained to drive employee engagement.
OVERVIEW
Workshops and training programmes focusing on a range of topics across the four
dimensions of wellbeing which can be accessed online or on site.

FOUR

Cover for WELLBEING

DIMENSIONS
dependants
Dependants are spouses, children, parents, or anyone living in the same household as
the main member who are financially dependent on the main member.
EXPERT
An employee’s dependants can access advice and assistance with episode management, REFERRALS
including telephonic support and counselling with a Healthy Company Coach, legal
adviser, debt counsellors or trauma counsellors and face-to-face consultations with
registered psychologists or social workers.
ONLINE
TOOLS AND

Pricing
SERVICES

ACTIVE
Healthy Company offers a flexible pricing structure REWARDS

based on whether the employer chooses to

Scan the QR code
offer their employees screening through the
Discovery Wellness Experience at the workplace, or to get a quote
FINANCIAL
encourages screening through the digital wellbeing WELLBEING
assessments. Pricing is based on the employer’s WITH VITALITY
MONEY
unique circumstances, including the size and
demographic profile of employees. For employer
groups where a high proportion of employees
are members of a medical scheme administered INSIGHTS AND

by Discovery Health or are members of Flexicare REPORTING

powered by Discovery, price discounts may apply

based on integration with these products.

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10 | Discovery Healthy Company | Flexible pricing PRICING

 www.discovery.co.za @Discovery_SA discoverysouthafrica

Discovery Health (Pty) Ltd; registration number 1997/013480/07, an authorised financial services provider, an administrator of medical schemes.

Discovery Vitality (Pty) Ltd. Registration number: 1999/007736/07. Terms, conditions and limits apply.
Discovery Bank Limited. Auth FSP. FSP48657. NCRCP9997. Limits, T’s & C’s apply.

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