3.

  TROUBLE CODE

Function Version 4.2

Date: 2018/07/17
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3.  TROUBLE CODE
3.1  Overview of Trouble Code
• The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code on the
control panel.

3.2  Overview of Troubleshooting Procedure

• When a trouble code is displayed, confirm that if the displayed code is the target of the "Self-diag. (Full)". (Check the "Self-diag. (Full)" field
on the List of the trouble code)
• If it is the target of the self-diagnosis, execute the "Self-diag. (Full)".
If [NG] is displayed as the result of the "Self-diag. (Full)", perform the troubleshooting against each item of "Error Code".
• If it is not the target of the self-diagnosis, perform the troubleshooting against each item of "Trouble Code".
NOTE
▪ Only in the case that trouble cannot be resolved even after the troubleshooting against each item of "Error Code" from the
"Self-diag. (Full)", perform the troubleshooting against each item of "Trouble Code".
• After the troubleshooting against each item of "Trouble Code", execute the "Self-diag. (Full)" again, and make sure that all troubles on each
device have been resolved.
Troubleshooting Flow

Detect trouble code

Self-diag. (Full) NO
Target trouble code

YES

Execute Self-diag. (Full)

OK
Diagnosis result

NG

Troubleshooting against each error code Troubleshooting against each trouble code

3.2.1  Troubleshooting Procedure
1. Display the trouble code.
2. Execute Self-diag. (Full), and perform the troubleshooting against each [Error Code].
3. After the troubleshooting against each error code, if the trouble code is displayed again, perform the troubleshooting against each trouble
code.
NOTE
▪ Perform the troubleshooting in the sequence from step 1 of "Corrective action procedure" against each item while checking
that if each trouble has been resolved. Do not perform the troubleshooting against all troubles at once.
▪ At "Troubleshooting against each error code" and "Troubleshooting against each trouble code", if the parts to be replaced
are the same (ex. MFP board), do not replace the same parts twice. (Because the trouble can hardly be resolved even after
replacing the same parts twice)
4. Perform the troubleshooting against each trouble code, and make sure that the trouble has be resolved.
5. After the troubleshooting against each trouble code, execute the "Self-diag. (Full)" again, and make sure that all troubles on each device
have been resolved.

3.3  Trouble resetting procedure

• Different malfunction resetting procedures apply depending on the rank of the trouble code.

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* List of malfunction resetting procedures

Trouble code rank Resetting procedures
Rank A Trouble reset: Refer to the Trouble resetting procedure by Trouble Reset key.
Rank B • Opening/closing the front door (bizhub C368/C308/C258)
• Opening/closing the lower front door (bizhub C658/C558/C458)
• Trouble reset:
• When the [Internal Error. Auto Cancel] for rank B is set to “Yes”, after the set period of time, trouble is
automatically cleared.
Rank C • Turning main power switch OFF/ON
• When the [Internal Error. Auto Cancel] for rank C is set to “Yes”, after the set period of time, trouble is
restarted and cleared.

3.3.1  Trouble resetting procedure by Trouble Reset key

(1)  Use
• If the all troubles occur and the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the
front door, clear the status of the machine.
• To be used when the status would not be cleared by turning main power switch OFF and ON again, or opening and closing the front door
in case of a trouble.

(2)  Procedure
1. Turn OFF the main power switch.
2. Turn main power switch ON while pressing the Reset key.
3. Touch [Trouble Reset].
4. Check to make sure that [OK] is displayed and it has been reset.
5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.

3.3.2  Trouble resetting procedure by the auto cancel function

(1)  Use
• When rank B or C trouble occurs, main body automatically clears trouble and makes the main body ready for use.
When the trouble auto cancel function is enabled, upon the occurrence of trouble to be automatically cleared, the trouble detection
message is displayed on the screen and the trouble is automatically cleared. If the trouble remains after performing the auto cancel
operation 3 times, the normal trouble code display screen appears.

(2)  Procedure
1. Select [Yes] for the trouble rank to which the trouble auto cancel operation is applied in [Service Mode] -> [System 2] -> [ ] -> [Internal
Error. Auto Cancel]. (The default setting for rank B and rank C are set to [Yes].)
2. Touch [OK], and turning main power switch OFF and ON again.

3.3.3  Trouble resetting procedure by remote operation

(1)  Use
• Trouble can be cleared by remote operation using the applications or CS Remote Care system.
• The combinations of the applications to be used and the ranks of trouble to be cleared are shown below.
Trouble code rank Rank A Rank B Rank C
Application
PageScope Web Connection Cannot be cleared Can be cleared Can be cleared
OpenAPI (PageScope Enterprise Cannot be cleared Can be cleared Can be cleared
Suite)
CS Remote Care (Excluding Can be cleared Can be cleared Can be cleared
communications by fax modem)

(2)  Procedure
(a)  PageScope Web Connection
1. Access PageScope Web Connection of the MFP where trouble occurs.
2. The screen for logging into Administrator Mode appears.
3. Check the following message appears; “An error has occurred. Do you want to clear the error?” Click [Trouble Reset].
4. Click [Trouble Reset] again in the confirmation screen.
5. Check that the MFP starts normally.

(b)  OpenAPI (PageScope Enterprise Suite)

1. Access PageScope Enterprise Suite.
2. Select [Device List] -> [Device Management] -> [Device List] -> [Device List] -> [Device].
3. For rank B trouble, click [Trouble Reset]. For rank C trouble, click [Reset].
4. For rank B trouble, click the [Execute] button.
For rank C trouble, click the [Execute] button in [Device Reset].
5. Check that the MFP starts normally.

(c)  CS Remote Care

• Refer to the CS Remote Care Center manual.

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3.4  Trouble isolation function

• The trouble isolation function enables you to control MFP temporarily isolating faulty units and options where the trouble isolation function
can be applied when trouble occurs. This allows you to continue using the other units that are not affected and reduce down time that
continues until CE resolves the problem.
• This function can be selected for the following units and options.
• Tray 1
• Tray 2
• Tray 3
• Tray 4
• LCT
• Manual
• Center Stapling
• Half-Fold
• Post Inserter (bizhub C658/C558/C458 only)
• Z fold (bizhub C658/C558/C458 only)
• Tri-fold
• Punch
• Staple
• Scanner
• ADF
• Expansion Function (HDD)
• If a problem occurs with the units where the trouble isolation function can be applied, the control panel displays a trouble code and a key
with which you decide whether to continue using the MFP. When you press down the key, the control panel displays the units that will be
isolated as well as the next confirmation key with which you decide to continue.
• When you press down the confirmation key, the message on the control panel asks you to turn OFF and ON the main power switch. After
turning OFF and ON the main power switch, the MFP starts operating, isolating the faulty units. The message on the control panel also tells
that the MFP is working, isolating the faulty units.
• To temporarily isolate faulty units and continue using the MFP with the trouble isolation function, be sure to make the above mentioned
control panel operation. The faulty units cannot be automatically isolated.
NOTE
▪ The malfunction detection mechanism is not applied to units and options that are being isolated.

3.5  List of the trouble code (bizhub 368/308)

Code Item Rank Self-diag. (Full)
C0002 Paper feed communication error C -
C0106 Tray 3/transfer LCT paper feed motor turning at abnormal timing (When B -
PC-110, PC-210, or PC-410 is installed)
C0107 Tray 3/transfer LCT vertical transport motor turning at abnormal timing (When B -
PC-110, PC-210, or PC-410 is installed)
C0108 Tray 4 paper feed motor turning at abnormal timing (When PC-210 is installed) B -
C0109 Tray 4 vertical transport motor turning at abnormal timing (When PC-210 is B -
installed)
C0202 Tray 1 feeder up/down abnormality B -
C0204 Tray 2 feeder up/down abnormality B -
C0206 Tray 3 feeder up/down abnormality (When PC-110 or PC-210 is installed) B -
C0208 Tray 4 feeder up/down abnormality (When PC-210 is installed) B -
C0210 Transfer LCT lift failure (When PC-410 is installed) B -
C0211 Manual feed up/down abnormality B -
C0214 Transfer LCT shift failure (When PC-410 is installed) B -
C0216 External LCT up/down abnormality (When LU-302 is installed) B -
C1004 Finisher communication error (Engine detection) (When FS-533, FS-536, C -
FS-536SD, or JS-506 is installed)
C1014 Finisher communication error (Finisher detection) (When FS-536 or FS-536SD C -
is installed)
C1081 SD communication error (Finisher detection) (When FS-536SD is installed) C -
C1082 SD communication error (SD detection) (When FS-536SD is installed) C -
C1102 Main tray up/down motor's drive malfunction (When FS-533, FS-536, or B -
FS-536SD is installed)
C1103 Alignment motor/front's drive malfunction (When FS-533, FS-536, or B -
FS-536SD is installed)
C1105 Bundle eject motor's drive malfunction (When FS-536 or FS-536SD is B -
installed)
C1106 Stapler movement motor's drive malfunction (When FS-533, FS-536, or B -
FS-536SD is installed)
C1109 Side stapler motor's drive malfunction (When FS-533, FS-536, FS-536SD is B -
installed)
C1112 Stapler motor's malfunction (When FS-536SD is installed) B -
C1113 Stopper drive motor's malfunction (When FS-536SD is installed) B -
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Code Item Rank Self-diag. (Full)

C1114 Alignment motor's drive malfunction (When FS-536SD is installed) B -
C1115 Center fold knife motor's malfunction (When FS-536SD is installed) B -
C1132 Punch drive motor's malfunction (When FS-533+PK-519, FS-536+PK-520, or B -
FS-536SD+PK-520 is installed)
C1140 Alignment motor/rear's drive malfunction (When FS-533, FS-536, or FS-536SD B -
is installed)
C1141 FNS paddle motor's drive malfunction (When FS-536 or FS-536SD is installed) B -
C1144 Pre-eject drive motor's drive malfunction (When FS-536 or FS-536SD is B -
installed)
C1145 Trail edge stopper motor's drive malfunction (When FS-536 or FS-536SD is B -
installed)
C1156 SD paddle motor's malfunction (When FS-536SD is installed) B -
C1182 Shift motor's drive malfunction (When JS-506 is installed) B -
C1184 Paper receiving control motor's drive malfunction (When FS-536 or FS-536SD B -
is installed)
C1195 Paper discharge control motor's malfunction (When FS-536SD is installed) B -
C1196 Center fold guide motor's malfunction (When FS-536SD is installed) B -
C1197 Tri-folding guide motor's malfunction (When FS-536SD is installed) B -
C11A1 Exit roller pressure/ retraction malfunction (When FS-533 is installed) B -
C11A2 Receiving roller retraction motor's drive malfunction (When FS-536 or B -
FS-536SD is installed)
C11E1 Paper exit switching drive malfunction (When FS-536 or FS-536SD is installed) B -
C1402 FS nonvolatile memory error (When FS-533 is installed) C -
C2355 Transfer belt cleaner cooling fan failure to turn B -
C2414 Developing unit/K new article release B -
C2557 Abnormally low toner density detected black TCR sensor B -
C2558 Abnormally high toner density detected black TCR sensor B -
C255C Black TCR sensor adjustment failure B -
C2564 Black TCR sensor failure B -
C2650 Main backup media access error C -
C2A14 Drum unit/K new release failure B -
C2A24 Toner cartridge/K new release failure C -
C3101 Pressure roller pressure failure B -
C3103 Pressure roller release failure B -
C3201 Fusing motor failure to turn B -
C3202 Fusing motor turning at abnormal timing B -
C3302 Paper cooling fan failure to turn B -
C3425 Fusing warm-up trouble A -
C3722 Fusing abnormally high temperature detection (Edge of the heating roller) A -
C3725 Fusing abnormally high temperature detection (Main of the heating side) A -
C3726 Fusing abnormally high temperature detection (Center of the heating side) A -
C3731 Fusing abnormally high temperature detection (Hard protector) A -
C3825 Fusing abnormally low temperature detection (Main of the heating roller) A -
C3826 Fusing abnormally low temperature detection (Center of the heating roller) A -
C3922 Fusing sensor wire breaks detection (Edge of the heating roller) A -
C3925 Fusing sensor wire breaks detection (Main of the heating roller) A -
C3926 Fusing sensor wire breaks detection (Center of the heating roller) A -
C392B Fusing sensor wire breaks detection (difference of temperature) A -
C40A1 Mechanical controller sub-CPU communication error C -
C40A2 Mechanical controller PF communication data error C -
C40A3 Mechanical controller PF transmission timeout C -
C40A4 Mechanical controller PF communication pulse error C -
C40C3 CTL PDF transmission timeout 1 C Target
C40C5 CTL PDF transmission timeout 2 C Target
C4101 Polygon motor's rotation trouble B -
C4501 Laser malfunction B -
C5102 Transport motor failure to turn B -
C5103 Transport motor turning at abnormal timing B -

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Code Item Rank Self-diag. (Full)

C5351 Power supply cooling fan motor failure to turn B Target
C5360 Clean unit fan failure to turn (When CU-101 is installed) B -
C5370 Rear side cooling fan failure to turn C Target
C5501 AC signal abnormality C -
C5601 Engine control malfunction C -
C5603 Front side board communication error C -
C5605 Engine communication data error C -
C5606 Engine transmission timeout C -
C5610 PH LD drive communication error C -
C5611 PH EEPROM communication error C -
C6001 DF related configuration error 1 C Target
C6002 DF related configuration error 2 C -
C6102 Drive system home sensor malfunction B Target
C6103 Slider over running B Target
C6104 Back side cleaning home sensor abnormality (initial) (When DF-704 is B Target
installed)
C6105 Back side cleaning home sensor abnormality (normal) (When DF-704 is B Target
installed)
C6704 Image input time out C Target
C6751 CCD gain adjustment failure B Target
C6752 ASIC clock input error (front side) C Target
C6753 ASIC clock input error (back side) (When DF-704 is installed) C Target
C6754 CIS clamp adjustment failure (When DF-704 is installed) B Target
C6755 CIS gain adjustment failure (When DF-704 is installed) B Target
C6756 CCD power-supply voltage malfunction C Target
C6901 DSC board mount failure 1 (When SC-508 is installed) C Target
C6902 DSC board bus check NG1-1 (When SC-508 is installed) C Target
C6903 DSC board bus check NG1-2 (When SC-508 is installed) C Target
C6911 DSC board mount failure 2 (When DF-704 + SC-508 is installed) C Target
C6912 DSC board bus check NG2-1 (When DF-704 + SC-508 is installed) C Target
C6913 DSC board bus check NG2-2 (When DF-704 + SC-508 is installed) C Target
C6F01 Scanner sequence trouble 1 C Target
C6F02 Scanner sequence trouble 2 C Target
C6F03 Scanner sequence trouble 3 C Target
C6F04 Scanner sequence trouble 4 C Target
C6F05 Scanner sequence trouble 5 C Target
C6F06 Scanner sequence trouble 6 C Target
C6F07 Scanner sequence trouble 7 C Target
C6F08 Scanner sequence trouble 8 C Target
C6F09 Scanner sequence trouble 9 C Target
C6F0A Scanner sequence trouble 10 C Target
C6FDC Scanner sequence trouble DC B Target
C6FDD Scanner sequence trouble DD B Target
C8101 Before reading pressure welding alienation mechanism (When DF-629 or B -
DF-704 is installed)
C8107 Glass cleaning mechanism trouble (When DF-629 or DF-704 is installed) B -
C8302 Cooling fan trouble (When DF-629 or DF-704 is installed) B Target
C8401 Data flash failure C -
C9401 Exposure LED lighting failure B Target
C9402 Exposure LED lighting abnormally B Target
C9403 CIS LED lighting failure (When DF-704 is installed) B Target
C9404 CIS LED lighting abnormally (When DF-704 is installed) B Target
CA051 Standard controller configuration failure C -
CA052 Controller hardware error C -
CA053 Controller start failure C -
CB001 FAX board error 1 C Target
CB002 FAX board error 2 C Target

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Code Item Rank Self-diag. (Full)

CB004 FAX board error 4 C Target
CB005 FAX board error 5 C Target
CB006 FAX board error 6 C Target
CB007 FAX board error 7 C Target
CB051 FAX board mount failure line 1 C Target
CB052 FAX board mount failure line 2 C Target
CB110 Instance generation error or observer registration error C -
CB111 Configuration space initialization NG C -
CB112 Semaphore acquisition, release error C -
CB113 Sequence error among main body tasks C -
CB114 Message queue control error C -
CB115 Main body - sequence error among FAX boards C -
CB116 FAX board nonresponse (Nonresponse after initialization) C -
CB117 ACK waiting timeout error C -
CB118 Receiving undefined frame C -
CB119 DMA transfer error C -
CB120 JC soft error C -
CB122 Device error (modem-DAA initialization error) C -
CB123 Device error (modem-DAA power save recovery error) C -
CB125 ISW failure of SubCPU C -
CB126 Timeout error due to nonresponse from codec control during suspension C -
process
CB127 Timeout error due to nonresponse from communication control during C -
suspension process
CB128 Timeout error due to nonresponse from LINE during suspension process C -
CB129 Timeout error due to nonresponse from SPI tasks during suspension process C -
CB130 Driver soft error C -
CB131 Reception frame length error from main C -
CB132 Reception frame header error from main C -
CB133 232C I/F sequence error C -
CB134 DPRAM I/F sequence error C -
CB135 DPRAM CTL/STL register error C -
CB136 ACK waiting timeout C -
CB137 DPRAM RESET reception C -
CB139 No modem response during execution of voice response C -
CB140 MSG I/F error with job control C -
CB141 I/F error with driver C -
CB142 Undefined command reception C Target
CB143 Command frame length error C Target
CB144 Command parameter length error C Target
CB145 Undefined parameter C Target
CB146 Command/response sequence error C Target
CB150 External class instance acquisition error C Target
CB151 Job start error (Starting job parameter error/child job generation error) C Target
CB152 Doc access error (Report buf access error) C Target
CB153 Response wait timeout from external task C Target
CB154 Internal que table control error (create/enque/deque) C Target
CB158 Incorrect start-up job information, fax job instance acquisition release error C -
CB160 Instance generation error C Target
CB161 Timeout error C Target
CB162 Interface error C Target
CB163 Message que control error C Target
CB164 Semaphore acquisition release error C Target
CB165 Observer registration error C Target
CB166 Reception resource check error C Target
CB167 Deployment error of sending image information C Target
CB168 Serialization error of receiving image C Target

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Code Item Rank Self-diag. (Full)

CB169 Access error to quick memory data C Target
CB170 Internal que table control error (create/enque/deque) C Target
CB171 Instance generation error C Target
CB172 Timeout error C Target
CB173 Interface error C Target
CB174 Semaphore acquisition release error C Target
CB175 Observer registration error C Target
CB176 Unable to check TTI domain C Target
CB177 Error return from TTI rasterizer C Target
CB178 Receiving job generation error C Target
CB179 Sequence control error C Target
CB180 Access error to quick sending memory data C -
CB181 BlockBuff acquisition error C -
CB182 Sending block image error (Req, restore) C -
CB183 Receiving block image error (Req, store) C -
CB184 Storage error of receiving image information C -
CB185 Receiving data size logic error (Receiving data are not multiples of dotline) C Target
CB186 Image buf acquisition (alloc) error C Target
CB187 Error return from compressor C Target
CB188 BandBuf control error (newInstance/get/free) C Target
CB190 USB IF error (USB out transfer NG) C Target
CB191 USB IF error (USB in transfer NG) C Target
CB192 USB IF error C Target
CB193 USB IF error (USB is detached.) C Target
CB194 USB IF error (No response from fax board) C Target
CB195 USB IF error (Attach not detected for 1 min. after recovery from sleep) C Target
CB196 USB IF error (Detach not detected for 1 min. after recovery from sleep) C Target
CC002 Vendor internal error C Target
CC140 Trouble related to security C -
CC151 ROM contents error upon startup (MSC) C Target
CC152 ROM contents error upon startup (IR) C Target
CC155 Finisher ROM error (When FS-533, FS-536, FS-536SD, or JS-506 is installed) C -
CC156 DF ROM error (When DF-629 or DF-704 is installed) C Target
CC159 ROM contents error upon startup (DSC1) C Target
CC15A ROM contents error upon startup (DSC2) C Target
CC15B Flash ROM error (saddle) (When FS-536SD is installed) C -
CC15C Engine Flash ROM writing error C -
CC163 ROM contents error (PRT) C -
CC164 ROM contents error (MSC) C Target
CC170 Dynamic link error during starting (AP0) C Target
CC171 Dynamic link error during starting (AP1) C Target
CC172 Dynamic link error during starting (AP2) C Target
CC173 Dynamic link error during starting (AP3) C Target
CC174 Dynamic link error during starting (AP4) C Target
CC180 Dynamic link error during starting (LDR) C Target
CC181 Dynamic link error during starting (IBR) C Target
CC182 Dynamic link error during starting (IID) C Target
CC183 Dynamic link error during starting (IPF) C Target
CC184 Dynamic link error during starting (IMY) C Target
CC185 Dynamic link error during starting (SPF) C Target
CC186 Dynamic link error during starting (OAP) C Target
CC190 Outline font load error C Target
CC191 Setting parameter load error (LDR) C Target
CC211 Authentication device general error C Target
CC212 User validation error C Target
CC213 User registration error/Card information setting error C Target
CC214 User information deletion error C Target
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Code Item Rank Self-diag. (Full)

CC216 Acquisition failure of the number of trials/Initialize error of number of C Target
authentication
CC301 Authentication customize data error B Target
CC302 Authentication customize data version mismatch error B Target
CCC00 Public user account track information error B Target
CD002 JOB RAM save error C Target
CD004 Hard disk access error (connection failure) C Target
CD00F Hard disk data transfer error C Target
CD010 Hard disk unformat C Target
CD011 Hard disk out of specifications mounted C Target
CD012 Mount error due to hard disk being unformatted C Target
CD013 HDD mirroring error master A Target
CD014 HDD mirroring error slave A Target
CD015 HDD mirroring error master slave A Target
CD016 HDD mirroring error master (rebuild) A Target
CD017 HDD mirroring error slave (rebuild) A Target
CD020 Hard disk verify error C Target
CD030 Hard disk management information reading error C Target
CD041 HDD command execution error C Target
CD042 C Target
CD043 C Target
CD044 C Target
CD045 C Target
CD046 C Target
CD047 HDD SCSI library error C Target
CD048 C Target
CD049 C Target
CD04A C Target
CD04B C Target
CD050 Hard disk recovery timeout C Target
CD110 Wireless LAN destination initialization error C Target
CD201 File memory mounting error C Target
CD202 Memory capacity discrepancy C Target
CD203 Memory capacity discrepancy 2 C Target
CD211 PCI-SDRAM DMA operation failure C Target
CD212 Compression/extraction timeout detection C Target
CD241 Encryption ASIC setting error C Target
CD242 Encryption ASIC mounting error C Target
CD261 USB board failure C Target
CD262 Extension network adapter installation error C Target
CD271 i-Option activated and additional memory not installed C Target
CD272 i-Option activated and additional memory and HDD not installed C Target
CD2D1 VLAN setting configuration error B -
CD3## Nonvolatile data error C Target
CD313 TPM key data error C Target
CD38E Nonvolatile data save error (SPI-Flash) C Target
CD390 Nonvolatile data checksum error C Target
CD391 Nonvolatile data save error (eMMC) - Target
CD392 Nonvolatile data save error (EEPROM) C Target
CD3C0 New board detection C -
CD401 NACK command incorrect C Target
CD402 ACK command incorrect C Target
CD403 Checksum error C Target
CD404 Receiving packet incorrect C Target
CD405 Receiving packet analysis error C Target
CD406 ACK receiving timeout C Target
CD407 Retransmission timeout C Target
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Code Item Rank Self-diag. (Full)

CD411 Touch panel board error C Target
CD412 Touch panel type mismatch C Target
CD413 Electrostatic touch panel operation mode error C Target
CD601 Trouble related to security - -
CD602
CD603
CD701 Mechanical controller flash ROM writing error C -
CD702 Mechanical controller flash ROM device error C -
CD703 FW download communication fault C -
CD704 Finisher Flash ROM device error (When FS-533, FS-536, FS-536SD, or C -
JS-506 is installed)
CD705 Mechanical controller sub-CPU flash ROM device error C -
CD706 Mechanical controller sub-CPU flash ROM error C -
CDC## Trouble related to security - -
CDF50 ASIC image version failure C Target
CDF51 ASIC image version failure (back side) (When DF-704 is installed) C Target
CDF70 ASIC image access failure C Target
CDF71 ASIC image access failure (back side) (When DF-704 is installed) C Target
CDFA0 ASIC image error C Target
CDFA1 ASIC image error (back side) (When DF-704 is installed) C Target
CE001 Abnormal message queue C Target
CE002 Message and method parameter failure C Target
CE003 Task error C Target
CE004 Event error C Target
CE005 Memory access error C Target
CE006 Header access error C Target
CE007 DIMM initialize error C Target
CE009 Memory resource shortage error C Target
CE101 Browser finish detected C Target
CE201 Transmission operation log storage fault C Target
CE202 PDL interpreter error C Target
CE203 Unrecoverable error C Target
CE301 Referring incorrect memory C Target
CE302 Incorrect command C Target
CE303 Finished due to error inside Qt library C Target
CE304 Finished due to error outside Qt library C Target
CE305 Program forced to stop C Target
CED01 The authentication application information does not exist in the hard disk/ C Target
eMMC board in the enhanced server authentication state.
CEEE1 MFP board (MSC) malfunction C Target
CEEE2 Scanner section malfunction A Target
CEEE3 MFP board (ENG) malfunction A Target
CF### Trouble code (CF###) is referred to as abort code. C -
For details of abort code, refer to “K.4. ABORT CODE”.

3.6  List of the trouble code (bizhub 558/458)

Code Item Rank Self-diag. (Full)
C0002 Paper feed communication error C -
C0106 Tray 3/transfer LCT paper feed motor's turning at abnormal timing (When B -
PC-110, PC-210, or PC-410 is installed)
C0107 Tray 3/transfer LCT vertical transport motor's turning at abnormal timing B -
(When PC-110, PC-210, or PC-410 is installed)
C0108 Tray 4 paper feed motor's turning at abnormal timing (When PC-210 is B -
installed)
C0109 Tray 4 vertical transport motor's turning at abnormal timing (When PC-210 is B -
installed)
C0202 Tray 1 feeder up/down abnormality B -
C0204 Tray 2 feeder up/down abnormality B -

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Code Item Rank Self-diag. (Full)

C0206 Tray 3 feeder up/down abnormality (When PC-110 or PC-210 is installed) B -
C0208 Tray 4 feeder up/down abnormality (When PC-210 is installed) B -
C0210 Transfer LCT lift failure (When PC-410 is installed) B -
C0211 Manual feed up/down abnormality B -
C0214 Transfer LCT shift failure (When PC-410 is installed) B -
C0216 External LCT up/down abnormality (When LU-207 or LU-302 is installed) B -
C1003 PK communication error (Finisher detection) (When FS-537+PK-523 or C -
FS-537SD+PK-523 is installed)
C1004 Finisher communication error (Engine detection) (When FS-533, FS-536, C -
FS-536SD, FS-537, FS-537SD, or JS-506 is installed)
C1007 PI communication error (Finisher detection) (When FS-537+PI-507 or C -
FS-537SD+PI-507 is installed)
C1013 PK communication error (PK detection) (When FS-537+PK-523 or C -
FS-537SD+PK-523 is installed)
C1014 Finisher communication error (Finisher detection) (When FS-536, C -
FS-536SD, FS-537, or FS-537SD is installed)
C1017 PI communication error (PI detection) (When FS-537+PI-507 or FS-537SD C -
+PI-507 is installed)
C1081 SD communication error (Finisher detection) (When FS-536SD or C -
FS-537SD is installed)
C1082 SD communication error (SD detection) (When FS-536SD or FS-537SD is C -
installed)
C1102 Main tray up/down motor's drive malfunction (When FS-533, FS-536, B -
FS-536SD, FS-537, or FS-537SD is installed)
C1103 Alignment motor/front's drive malfunction (When FS-533, FS-536, B -
FS-536SD, FS-537, or FS-537SD is installed)
C1104 Stacker plate drive motor's malfunction (When FS-537 or FS-537SD is B -
installed)
C1105 Bundle eject motor's drive malfunction (When FS-536, FS-536SD, FS-537, B -
or FS-537SD is installed)
C1106 Stapler movement motor's drive malfunction (When FS-533, FS-536, B -
FS-536SD, FS-537, or FS-537SD is installed)
C1109 Side stapler motor's drive malfunction (When FS-533, FS-536, FS-536SD, B -
FS-537, or FS-537SD is installed)
C1112 Stapler motor's malfunction (When FS-536SD or FS-537SD is installed) B -
C1113 Stopper drive motor's malfunction (When FS-536SD or FS-537SD is B -
installed)
C1114 Alignment motor's drive malfunction (When FS-536SD or FS-537SD is B -
installed)
C1115 Center fold knife motor's malfunction (When FS-536SD or FS-537SD is B -
installed)
C1124 Tray lift motor /Lw's drive malfunction (When FS-537+PI-507 or FS-537SD B -
+PI-507 is installed)
C1125 Tray lift motor /Up's drive malfunction (When FS-537+PI-507 or FS-537SD B -
+PI-507 is installed)
C1127 Punch oscillating motor's drive malfunction (When FS-537+PK-523 or B -
FS-537SD+PK-523 is installed)
C1130 ZU transport motor's drive malfunction (When FS-537+ZU-609 or FS-537SD B -
+ZU-609 is installed)
C1131 Folding guide motor's drive malfunction (When FS-537+ZU-609 or B -
FS-537SD+ZU-609 is installed)
C1132 Punch drive motor's malfunction (When FS-533+PK-519, FS-536+PK-520, B -
FS-536SD+PK-520, FS-537+PK-523, or FS-537SD+PK-523 is installed)
C1133 Pressure motor's drive malfunction (When FS-537+ZU-609 or FS-537SD B -
+ZU-609 is installed)
C1140 Alignment motor/rear's drive malfunction (When FS-533, FS-536, B -
FS-536SD, FS-537, or FS-537SD is installed)
C1141 FNS paddle motor's drive malfunction (When FS-536, FS-536SD, FS-537, B -
or FS-537SD is installed)
C1142 Paddle up/down motor's drive malfunction (When FS-537 or FS-537SD is B -
installed)
C1143 Arm drive motor's drive malfunction (When FS-537 or FS-537SD is installed) B -
C1144 Pre-eject drive motor's drive malfunction (When FS-536, FS-536SD, B -
FS-537, or FS-537SD is installed)
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Code Item Rank Self-diag. (Full)

C1145 Trail edge stopper motor's drive malfunction (When FS-536, FS-536SD, B -
FS-537, or FS-537SD is installed)
C1146 Trail edge stopper motor/R's drive malfunction (When FS-537 or FS-537SD B -
is installed)
C1152 Paper transport belt motor's malfunction (When FS-537SD is installed) B -
C1156 SD paddle motor's malfunction (When FS-536SD or FS-537SD is installed) B -
C1182 Shift motor's drive malfunction (When JS-506 is installed) B -
C1184 Paper receiving control motor's drive malfunction (When FS-536, B -
FS-536SD, FS-537, or FS-537SD is installed)
C1195 Paper discharge control motor's malfunction (When FS-536SD or FS-537SD B -
is installed)
C1196 Center fold guide motor's malfunction (When FS-536SD or FS-537SD is B -
installed)
C1197 Tri-folding guide motor's malfunction (When FS-536SD or FS-537SD is B -
installed)
C11A1 Exit roller pressure/ retraction malfunction (When FS-533 is installed) B -
C11A2 Receiving roller retraction motor's drive malfunction (When FS-536, B -
FS-536SD, FS-537, or FS-537SD is installed)
C11C5 Paper size detect board malfunction (When FS-537+PK-523 or FS-537SD B -
+PK-523 is installed)
C11E1 Paper exit switching drive malfunction (When FS-536, FS-536SD, FS-537, B -
or FS-537SD is installed)
C11E2 Paper exit switching (JS) drive malfunction (When FS-537 or FS-537SD is B -
installed)
C1402 FS nonvolatile memory error (When FS-533 is installed) C -
C1403 PK flash ROM error (When FS-537+PK-523 or FS-537SD+PK-523 is C -
installed)
C1404 PI flash ROM error (When FS-537+PI-507 or FS-537SD+PI-507 is installed) C -
C2350 Toner suction fan's failure to turn B -
C2355 Transfer belt cleaner cooling fan's failure to turn B -
C2414 Developing unit/K new article release B -
C2557 Abnormally low toner density detected black TCR sensor B -
C2558 Abnormally high toner density detected black TCR sensor B -
C255C Black TCR sensor adjustment failure B -
C2564 Black TCR sensor failure B -
C2650 Main backup media access error 1 C -
C265A Main backup media wrongly installation C -
C265B Main backup media access error 2 C -
C2A14 Drum unit/K new release failure B -
C2A24 Toner cartridge/K new release failure C -
C3101 Pressure roller pressure failure B -
C3102 Heating roller failure to turn (bizhub 558) A -
C3103 Pressure roller release failure B -
C3201 Fusing motor's failure to turn B -
C3202 Fusing motor's turning at abnormal timing B -
C3302 Paper cooling fan's failure to turn B -
C3425 Fusing warm-up trouble A -
C3722 Fusing abnormally high temperature detection (Edge of the heating side) A -
C3725 Fusing abnormally high temperature detection (Main of the heating side) A -
C3726 Fusing abnormally high temperature detection (Center of the heating side) A -
C3736 Fusing abnormally high temperature detection hard protector (Middle of the A -
heating side)
C3737 Fusing abnormally high temperature detection hard protector (Center of the A -
heating side) (bizhub 558)
C3738 Fusing abnormally high temperature detection hard protector (Center of the A -
heating side) (bizhub 558)
C3739 Fusing abnormally high temperature detection hard protector (Edge of the A -
heating side)
C3822 Fusing abnormally low temperature detection (Edge of the heating side) A -
(bizhub 558)
C3825 Fusing abnormally low temperature detection (Main of the heating side) A -
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Code Item Rank Self-diag. (Full)

C3826 Fusing abnormally low temperature detection (Center of the heating side) A -
(bizhub 458)
C3922 Fusing sensor wire breaks detection (Edge of the heating side) A -
C3925 Fusing sensor wire breaks detection (Main of the heating side) A -
C3926 Fusing sensor wire breaks detection (Center of the heating side) A -
C392A Heating roller temperature sensor contamination (Main of the heating side) C -
(bizhub 558)
C392B Fusing sensor wire breaks detection (difference of temperature) A -
C3B02 IH malfunction (CPU) (bizhub 558) A -
C3B03 IH malfunction (monitor) (bizhub 558) A -
C3B07 IH input power error (bizhub 558) A -
C3B08 IH input voltage error (bizhub 558) B -
C3B09 IH communication error (bizhub 558) C -
C40A1 Mechanical controller sub-CPU communication error C -
C40A2 Mechanical controller PF communication data error C -
C40A3 Mechanical controller PF transmission timeout C -
C40A4 Mechanical controller PF communication pulse error C -
C40C3 CTL PDF send timeout 1 C Target
C40C5 CTL PDF send timeout 2 C Target
C4101 Polygon motor's rotation trouble B -
C4501 Laser malfunction B -
C5102 Transport motor's failure to turn B -
C5103 Transport motor's turning at abnormal timing B -
C5304 Fusing power supply cooling fan’s failure to turn (bizhub 558) B -
C5306 IH coil cooling fan’s failure to turn (bizhub 558) B -
C5351 Power supply cooling fan's failure to turn B Target
C5358 Fusing power supply cooling fan’s failure to turn (bizhub 458) B -
C5360 Clean unit fan's failure to turn (When CU-102 is installed) B -
C5361 UFP scavenging fan's failure to turn C -
C5370 Rear side cooling fan's failure to turn C Target
C5501 AC signal abnormality (bizhub 458) C -
C5601 Engine control malfunction C -
C5603 Front side board communication error C -
C5605 Engine communication data error C -
C5606 Engine transmission timeout C -
C5610 PH LD drive communication error C -
C6001 DF related configuration error 1 C Target
C6002 DF related configuration error 2 C -
C6102 Drive system home sensor malfunction B Target
C6103 Slider over running B Target
C6104 Back side cleaning home sensor abnormality (initial) B Target
C6105 Back side cleaning home sensor abnormality (normal) B Target
C6704 Image input time out C Target
C6751 CCD gain adjustment failure B Target
C6752 ASIC clock input error (front side) C Target
C6753 ASIC clock input error (back side) C Target
C6754 CIS clamp adjustment failure B Target
C6755 CIS gain adjustment failure B Target
C6756 CCD power-supply voltage malfunction C Target
C6901 DSC board mount failure 1 (When SC-508 is installed) C Target
C6902 DSC board bus check NG1-1 (When SC-508 is installed) C Target
C6903 DSC board bus check NG1-2 (When SC-508 is installed) C Target
C6911 DSC board mount failure 2 (When SC-508 is installed) C Target
C6912 DSC board bus check NG2-1 (When SC-508 is installed) C Target
C6913 DSC board bus check NG2-2 (When SC-508 is installed) C Target
C6F01 Scanner sequence trouble 1 C Target
C6F02 Scanner sequence trouble 2 C Target

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Code Item Rank Self-diag. (Full)

C6F03 Scanner sequence trouble 3 C Target
C6F04 Scanner sequence trouble 4 C Target
C6F05 Scanner sequence trouble 5 C Target
C6F06 Scanner sequence trouble 6 C Target
C6F07 Scanner sequence trouble 7 C Target
C6F08 Scanner sequence trouble 8 C Target
C6F09 Scanner sequence trouble 9 C Target
C6F0A Scanner sequence trouble 10 C Target
C6FDC Scanner sequence trouble DC B Target
C6FDD Scanner sequence trouble DD B Target
C8101 Before reading pressure welding alienation mechanism B -
C8107 Glass cleaning mechanism trouble B -
C8302 Cooling fan trouble B Target
C8401 Data flash failure C -
C9401 Exposure LED lighting failure B Target
C9402 Exposure LED lighting abnormally B Target
C9403 CIS LED lighting failure B Target
C9404 CIS LED lighting abnormally B Target
CA051 Standard controller configuration failure C -
CA052 Controller hardware error C -
CA053 Controller start failure C -
CB001 FAX board error 1 C Target
CB002 FAX board error 2 C Target
CB004 FAX board error 4 C Target
CB005 FAX board error 5 C Target
CB006 FAX board error 6 C Target
CB007 FAX board error 7 C Target
CB051 FAX board mount failure line 1 C Target
CB052 FAX board mount failure line 2 C Target
CB110 Instance generation error or observer registration error C -
CB111 Configuration space initialization NG C -
CB112 Semaphore acquisition, release error C -
CB113 Sequence error among main body tasks C -
CB114 Message queue control error C -
CB115 Main body - sequence error among FAX boards C -
CB116 FAX board nonresponse (Nonresponse after initialization) C -
CB117 ACK waiting timeout error C -
CB118 Receiving undefined frame C -
CB119 DMA transfer error C -
CB120 JC soft error C -
CB122 Device error (modem-DAA initialization error) C -
CB123 Device error (modem-DAA power save recovery error) C -
CB125 ISW failure of SubCPU C -
CB126 Timeout error due to nonresponse from codec control during suspension C -
process
CB127 Timeout error due to nonresponse from communication control during C -
suspension process
CB128 Timeout error due to nonresponse from LINE during suspension process C -
CB129 Timeout error due to nonresponse from SPI tasks during suspension C -
process
CB130 Driver soft error C -
CB131 Reception frame length error from main C -
CB132 Reception frame header error from main C -
CB133 232C I/F sequence error C -
CB134 DPRAM I/F sequence error C -
CB135 DPRAM CTL/STL register error C -
CB136 ACK waiting timeout C -

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Code Item Rank Self-diag. (Full)

CB137 DPRAM RESET reception C -
CB139 No modem response during execution of voice response C -
CB140 MSG I/F error with job control C -
CB141 I/F error with driver C -
CB142 Undefined command reception C Target
CB143 Command frame length error C Target
CB144 Command parameter length error C Target
CB145 Undefined parameter C Target
CB146 Command/response sequence error C Target
CB150 External class instance acquisition error C Target
CB151 Job start error (Starting job parameter error/child job generation error) C Target
CB152 Doc access error (Report buf access error) C Target
CB153 Response wait timeout from external task C Target
CB154 Internal que table control error (create/enque/deque) C Target
CB158 Incorrect start-up job information, fax job instance acquisition release error C -
CB160 Instance generation error C Target
CB161 Timeout error C Target
CB162 Interface error C Target
CB163 Message que control error C Target
CB164 Semaphore acquisition release error C Target
CB165 Observer registration error C Target
CB166 Reception resource check error C Target
CB167 Deployment error of sending image information C Target
CB168 Serialization error of receiving image C Target
CB169 Access error to quick memory data C Target
CB170 Internal que table control error (create/enque/deque) C Target
CB171 Instance generation error C Target
CB172 Timeout error C Target
CB173 Interface error C Target
CB174 Semaphore acquisition release error C Target
CB175 Observer registration error C Target
CB176 Unable to check TTI domain C Target
CB177 Error return from TTI rasterizer C Target
CB178 Receiving job generation error C Target
CB179 Sequence control error C Target
CB180 Access error to quick sending memory data C -
CB181 BlockBuff acquisition error C -
CB182 Sending block image error (Req, restore) C -
CB183 Receiving block image error (Req, store) C -
CB184 Storage error of receiving image information C -
CB185 Receiving data size logic error (Receiving data are not multiples of dotline) C Target
CB186 Image buf acquisition (alloc) error C Target
CB187 Error return from compressor C Target
CB188 BandBuf control error (newInstance/get/free) C Target
CB190 USB IF error (USB out transfer NG) C Target
CB191 USB IF error (USB in transfer NG) C Target
CB192 USB IF error C Target
CB193 USB IF error (USB is detached.) C Target
CB194 USB IF error (No response from fax board) C Target
CB195 USB IF error (Attach not detected for 1 min. after recovery from sleep) C Target
CB196 USB IF error (Detach not detected for 1 min. after recovery from sleep) C Target
CC002 Vendor internal error C Target
CC140 Trouble related to security C Target
CC151 ROM contents error upon startup (MSC) C Target
CC152 ROM contents error upon startup (IR) C Target
CC155 Finisher ROM error (When FS-533, FS-536, FS-536SD, FS-537, FS-537SD, C -
or JS-506 is installed)
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Code Item Rank Self-diag. (Full)

CC156 DF ROM error C Target
CC159 ROM contents error upon startup (DSC1) C Target
CC15A ROM contents error upon startup (DSC2) C Target
CC15B Flash ROM error (saddle) (When FS-536SD or FS-537SD is installed) C -
CC15C Engine Flash ROM writing error C -
CC163 ROM contents error (PRT) C -
CC164 ROM contents error (MSC) C Target
CC170 Dynamic link error during starting (AP0) C Target
CC171 Dynamic link error during starting (AP1) C Target
CC172 Dynamic link error during starting (AP2) C Target
CC173 Dynamic link error during starting (AP3) C Target
CC174 Dynamic link error during starting (AP4) C Target
CC180 Dynamic link error during starting (LDR) C Target
CC181 Dynamic link error during starting (IBR) C Target
CC182 Dynamic link error during starting (IID) C Target
CC183 Dynamic link error during starting (IPF) C Target
CC184 Dynamic link error during starting (IMY) C Target
CC185 Dynamic link error during starting (SPF) C Target
CC186 Dynamic link error during starting (OAP) C Target
CC190 Outline font load error C Target
CC191 Setting parameter load error (LDR) C Target
CC211 Authentication device general error C Target
CC212 User validation error C Target
CC213 User registration error/Card information setting error C Target
CC214 User information deletion error C Target
CC216 Acquisition failure of the number of trials/Initialize error of number of C Target
authentication
CC301 Authentication customize data error B Target
CC302 Authentication customize data version mismatch error B Target
CCC00 Public user account track information error B Target
CD002 JOB RAM save error C Target
CD004 Hard disk access error (connection failure) C Target
CD00F Hard disk data transfer error C Target
CD010 Hard disk unformat C Target
CD011 Hard disk out of specifications mounted C Target
CD012 Mount error due to hard disk being unformatted C Target
CD013 HDD mirroring error master A Target
CD014 HDD mirroring error slave A Target
CD015 HDD mirroring error master slave A Target
CD016 HDD mirroring error master (rebuild) A Target
CD017 HDD mirroring error slave (rebuild) A Target
CD020 Hard disk verify error C Target
CD030 Hard disk management information reading error C Target
CD041 HDD command execution error C Target
CD042 C Target
CD043 C Target
CD044 C Target
CD045 C Target
CD046 C Target
CD047 HDD SCSI library error C Target
CD048 C Target
CD049 C Target
CD04A C Target
CD04B C Target
CD050 Hard disk recovery timeout C Target
CD110 Wireless LAN destination initialization error C Target
CD201 File memory mounting error C Target
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Code Item Rank Self-diag. (Full)

CD202 Memory capacity discrepancy C Target
CD203 Memory capacity discrepancy 2 C Target
CD211 PCI-SDRAM DMA operation failure C Target
CD212 Compression/extraction timeout detection C Target
CD241 Encryption ASIC setting error C Target
CD242 Encryption ASIC mounting error C Target
CD261 USB board failure C Target
CD262 Extension network adapter installation error C Target
CD271 The memory cannot be recognized with the i-Option activated C Target
CD272 i-Option activated and additional memory and HDD not installed C Target
CD2D1 VLAN setting configuration error B -
CD3## Nonvolatile data error C Target
CD313 TPM key data error C Target
CD38E Nonvolatile data save error (SPI-Flash) C Target
CD390 Nonvolatile data checksum error C Target
CD391 Nonvolatile data save error (eMMC) - Target
CD392 Nonvolatile data save error (EEPROM) C Target
CD3C0 New board detection C -
CD401 NACK command incorrect C Target
CD402 ACK command incorrect C Target
CD403 Checksum error C Target
CD404 Receiving packet incorrect C Target
CD405 Receiving packet analysis error C Target
CD406 ACK receiving timeout C Target
CD407 Retransmission timeout C Target
CD411 Touch panel board error C Target
CD412 Touch panel type mismatch C Target
CD413 Electrostatic touch panel operation mode error C Target
CD601 Trouble related to security - -
CD602
CD603
CD701 Mechanical controller flash ROM writing error C -
CD702 Mechanical controller flash ROM device error C -
CD703 FW download communication fault C -
CD704 Finisher Flash ROM device error (When FS-533, FS-536, FS-536SD, C -
FS-537, FS-537SD, or JS-506 is installed)
CD705 Mechanical controller sub-CPU flash ROM device error C -
CD706 Mechanical controller sub-CPU flash ROM error C -
CDC## Trouble related to security - -
CDF50 ASIC image version failure C Target
CDF51 ASIC image version failure (back side) C Target
CDF70 ASIC image access failure C Target
CDF71 ASIC image access failure (back side) C Target
CDFA0 ASIC image error C Target
CDFA1 ASIC image error (back side) C Target
CE001 Abnormal message queue C Target
CE002 Message and method parameter failure C Target
CE003 Task error C Target
CE004 Event error C Target
CE005 Memory access error C Target
CE006 Header access error C Target
CE007 DIMM initialize error C Target
CE009 Memory resource shortage error C Target
CE101 Browser finish detected C Target
CE201 Transmission operation log storage fault C Target
CE202 PDL interpreter error C Target
CE203 Unrecoverable error C Target
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Code Item Rank Self-diag. (Full)

CE301 Referring incorrect memory C Target
CE302 Incorrect command C Target
CE303 Finished due to error inside Qt library C Target
CE304 Finished due to error outside Qt library C Target
CE305 Program forced to stop C Target
CED01 The authentication application information does not exist in the hard disk/ C Target
eMMC board in the enhanced server authentication state.
CEEE1 MFP board (MSC) malfunction C Target
CEEE2 Scanner section malfunction A Target
CEEE3 MFP board (ENG) malfunction A Target
CF### Trouble code (CF###) is referred to as abort code. C -
For details of abort code, refer to “K.4. ABORT CODE”.

3.7  C0### (bizhub 368/308)

3.7.1  C0002 (bizhub 368/308)
(1)  Contents
Trouble type C0002: Paper feed communication error
Rank C
Trouble detection condition When the MFP board (MFPB) is receiving data, a communication error is detected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• PC control board (PCCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Correct or replace the harness connection between the main body and the paper feed cabinet if faulty.
3. Rewrite the firmware.
4. Replace PCCB. (PC-110/PC-210 / PC-410)
5. Replace MFPB.

3.7.2  C0106 (bizhub 368/308)

(1)  Contents
Trouble type C0106: Tray 3/transfer LCT paper feed motor turning at abnormal timing (When PC-110, PC-210, or PC-410 is
installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts <When PC-110 or PC-210 is installed>
• Tray 3 paper feed motor (M111)
• PC control board (PCCB)
<When PC-410 is installed>
• Paper feed motor (M131)
• PC control board (PCCB)

(2)  Procedure
(a)  When PC-110 or PC-210 is installed
1. Check the connector between M111-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M111 for proper drive coupling and correct as necessary.
3. M111 operation check
• Control signal: PCCB CN5-5 (CW/CCW)
• Location of electrical component: PC-110/PC-210 4-C
4. Replace M111.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.3 PC-110)
• Link to the wiring diagram ( N.3.4 PC-210)

(b)  When PC-410 is installed

1. Check the connector between M131-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M131 for proper drive coupling and correct as necessary.
3. M131 operation check
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• Control signal: PCCB CN5-5 (CW/CCW)

• Location of electrical component: PC-410 4-J
4. Replace M131.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.5 PC-410)

3.7.3  C0107 (bizhub 368/308)

(1)  Contents
Trouble type C0107: Tray 3/transfer LCT vertical transport motor turning at abnormal timing (When PC-110, PC-210, or
PC-410 is installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts <When PC-110 or PC-210 is installed>
• Tray 3 vertical transport motor (M112)
• PC control board (PCCB)
<When PC-410 is installed>
• Vertical transport motor (M132)
• PC control board (PCCB)

(2)  Procedure
(a)  When PC-110 or PC-210 is installed
1. Check the connector between M112-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M112 for proper drive coupling and correct as necessary.
3. M112 operation check
• Control signal: PCCB CN5-13 (CW/CCW)
• Location of electrical component: PC-110/PC-210 3 to 4-C
4. Replace M112.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.3 PC-110)
• Link to the wiring diagram ( N.3.4 PC-210)

(b)  When PC-410 is installed

1. Check the connector between M132-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M132 for proper drive coupling and correct as necessary.
3. M132 operation check
• Control signal: PCCB CN5-13 (CW/CCW)
• Location of electrical component: PC-410 4-J
4. Replace M132.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.5 PC-410)

3.7.4  C0108 (bizhub 368/308)

(1)  Contents
Trouble type C0108: Tray 4 paper feed motor turning at abnormal timing (When PC-210 is installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Tray 4 paper feed motor (M121)
• PC control board (PCCB)

(2)  Procedure
1. Check the connector between M121-PCCB CN9 for proper connection and correct as necessary.
2. Check the connector of M121 for proper drive coupling and correct as necessary.
3. M121 operation check
• Control signal: PCCB CN9-5 (CW/CCW)
• Location of electrical component: PC-210 6-K
4. Replace M121.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.4 PC-210)

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3.7.5  C0109 (bizhub 368/308)

(1)  Contents
Trouble type C0109: Tray 4 vertical transport motor turning at abnormal timing (When PC-210 is installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Tray 4 vertical transport motor (M122)
• PC control board (PCCB)

(2)  Procedure
1. Check the connector between M122-PCCB CN9 for proper connection and correct as necessary.
2. Check the connector of M122 for proper drive coupling and correct as necessary.
3. M122 operation check
• Control signal: PCCB CN9-13 (CW/CCW)
• Location of electrical component: PC-210 6-K
4. Replace M122.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.4 PC-210)

3.7.6  C0202 (bizhub 368/308)

(1)  Contents
Trouble type C0202: Tray 1 feeder up/down abnormality
Rank B
Trouble detection condition The tray 1 upper limit sensor (PS25) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 1
Relevant electrical parts • Tray 1 lift-up motor (M12)
• Tray 1 upper limit sensor (PS25)
• MFP board (MFPB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M12-MFPB CN19E for proper connection and correct as necessary.
3. Check the connector of M12 for proper drive coupling and correct as necessary.
4. Check the connector between PS25-relay CN30-MFPB CN26E for proper connection and correct as necessary.
5. PS25 I/O check, sensor check
• Control signal: MFPB CN26E-3 (ON)
• Location of electrical component: 25-C
6. M12 operation check
• Control signal: MFPB CN19E-5 (REM)
• Location of electrical component: 21-C
7. Replace M12.
8. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.7.7  C0204 (bizhub 368/308)

(1)  Contents
Trouble type C0204: Tray 2 feeder up/down abnormality
Rank B
Trouble detection condition The tray 2 upper limit sensor (PS22) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 2
Relevant electrical parts • Tray 2 lift-up motor (M13)
• Tray 2 upper limit sensor (PS22)
• MFP board (MFPB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M13-MFPB CN25E for proper connection and correct as necessary.
3. Check the connector of M13 for proper drive coupling and correct as necessary.
4. Check the connector between PS22-relay CN40-MFPB CN23E for proper connection and correct as necessary.
5. PS22 I/O check, sensor check
• Control signal: MFPB CN23E-9 (ON)
• Location of electrical component: 27-C
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6. M13 operation check

• Control signal: MFPB CN25E-5 (REM)
• Location of electrical component: 22-C
7. Replace M13.
8. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.7.8  C0206 (bizhub 368/308)

(1)  Contents
Trouble type C0206: Tray 3 feeder up/down abnormality (When PC-110 or PC-210 is installed)
Rank B
Trouble detection condition The tray 3 upper limit sensor (PS116) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 3
Relevant electrical parts • Tray 3 lift-up motor (M113)
• Tray 3 upper limit sensor (PS116)
• PC control board (PCCB)
• MFP board (MFPB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M113-PCCB CN6 for proper connection and correct as necessary.
3. Check the connector of M113 for proper drive coupling and correct as necessary.
4. Check the connector between PS116-relay CN24-PCCB CN4 for proper connection and correct as necessary.
5. PS116 I/O check, sensor check
• Control signal: PCCB CN4-3 (ON)
• Location of electrical component: PC-110/PC-210 7-C
6. M113 operation check
• Control signal: PCCB CN6-8 to 9
• Location of electrical component: PC-110/PC-210 2-C
7. Replace M113.
8. Replace PCCB.
9. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.3.3 PC-110)
• Link to the wiring diagram ( N.3.4 PC-210)

3.7.9  C0208 (bizhub 368/308)

(1)  Contents
Trouble type C0208: Tray 4 feeder up/down abnormality (When PC-210 is installed)
Rank B
Trouble detection condition The tray 4 upper limit sensor (PS126) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 4
Relevant electrical parts • Tray 4 lift-up motor (M123)
• Tray 4 upper limit sensor (PS126)
• PC control board (PCCB)
• MFP board (MFPB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M123-PCCB CN8 for proper connection and correct as necessary.
3. Check the connector of M123 for proper drive coupling and correct as necessary.
4. Check the connector between PS126-relay CN47-PCCB CN7 for proper connection and correct as necessary.
5. PS126 I/O check, sensor check
• Control signal: PCCB CN7-3 (ON)
• Location of electrical component: PC-210 8-K
6. M123 operation check
• Control signal: PCCB CN8-8 to 9
• Location of electrical component: PC-210 5-K
7. Replace M123.
8. Replace PCCB.
9. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.3.4 PC-210)

3.7.10  C0210 (bizhub 368/308)

(1)  Contents
Trouble type C0210: Transfer LCT lift failure (When PC-410 is installed)

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Rank B
Trouble detection condition • The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has
elapsed after the paper lift-up operation for the drawer began.
• The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set
period of time has elapsed after the paper lift-up operation for the drawer began.
• The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has
elapsed after the paper lift-up operating.
• The main tray upper limit sensor (PS136) is not turned OFF (unblocked) even after the set period of time
has elapsed after the paper lift-down operation began.
• The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of
time has elapsed after the paper lift-down operation began.
Trouble isolation LCT
Relevant electrical parts • Main tray upper limit sensor (PS136)
• Shifter stop / lower limit position sensor (PS138)
• Elevator motor (M134)
• PC control board (PCCB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M134-PCCB CN10 for proper connection and correct as necessary.
3. Check the connector of M134 for proper drive coupling and correct as necessary.
4. Check the connector between PS136-relay CN1-PCCB CN4 for proper connection and correct as necessary.
5. Check the connector between PS138-relay CN16-PCCB CN14 for proper connection and correct as necessary.
6. PS136 I/O check, sensor check
• Control signal: PCCB CN4-3 (ON)
• Location of electrical component: PC-410 8-J
7. PS138 I/O check, sensor check
• Control signal: PCCB CN14-6 (ON)
• Location of electrical component: PC-410 3-J
8. M134 operation check
• Control signal: PCCB CN10-1 to 2
• Location of electrical component: PC-410 6-J
9. Replace M134.
10. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.5 PC-410)

3.7.11  C0211 (bizhub 368/308)

(1)  Contents
Trouble type C0211: Manual feed up/down abnormality
Rank B
Trouble detection condition • The bypass lift-up position sensor (PS26) is not turned OFF (unblock) even after the transport motor (M1)
rotates for a given period of time after the position is switched from stand by position at lift-up plate to the
feed position.
• The bypass lift-up position sensor (PS26) is not turned ON (blocked) even after the transport motor (M1)
rotates for a given period of time after the position is switched from stand by position at lift-up plate to the
feed position.
Trouble isolation Manual
Relevant electrical parts • Transport motor (M1)
• Bypass pick-up solenoid (SD1)
• Bypass lift-up position sensor (PS26)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between M1-MFPB CN8E for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS26-relay CN19-MFPB CN18E for proper connection and correct as necessary.
4. Check the connector between SD1-relay CN21-relay CN19-MFPB CN18E for proper connection and correct as necessary.
5. PS26 I/O check, sensor check
• Control signal: MFPB CN18E-13 (ON)
• Location of electrical component: 22-J
6. SD1 operation check
• Control signal: MFPB CN18E-10 (ON)
• Location of electrical component: 22-J
7. M1 operation check
• Control signal: MFPB CN8E-3 (REM), MFPB CN8E-6 (FGP)
• Location of electrical component: 2-C
8. Replace M1.
9. MFPB ICP3E conduction check
10. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

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3.7.12  C0214 (bizhub 368/308)

(1)  Contents
Trouble type C0214: Transfer LCT shift failure (When PC-410 is installed)
Rank B
Trouble detection condition • The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of
time has elapsed after the shift operation began (shift to the right).
• The shifter home sensor (PS139) is not turned OFF (unblocked) even after the set period of time has
elapsed after the shift operation began (shift to the right).
• The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set
period of time has elapsed after the return operation began (shift to the left).
• The shifter home sensor (PS139) is not turned ON (blocked) even after the set period of time has elapsed
after the return operation began (shift to the left).
Trouble isolation LCT
Relevant electrical parts • Shifter stop / lower limit position sensor (PS138)
• Shifter home sensor (PS139)
• Shifter motor (M133)
• PC control board (PCCB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M133-PCCB CN10 for proper connection and correct as necessary.
3. Check the connector of M133 for proper drive coupling and correct as necessary.
4. Check the connector between PS138-relay CN16-PCCB CN14 for proper connection and correct as necessary.
5. Check the connector between PS139-relay CN16-PCCB CN14 for proper connection and correct as necessary.
6. PS138 I/O check, sensor check
• Control signal: PCCB CN14-6 (ON)
• Location of electrical component: PC-410 3-J
7. PS139 I/O check, sensor check
• Control signal: PCCB CN14-3 (ON)
• Location of electrical component: PC-410 4-J
8. M133 operation check
• Control signal: PCCB CN10-3 to 4
• Location of electrical component: PC-410 6-J
9. Replace M133.
10. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.5 PC-410)

3.7.13  C0216 (bizhub 368/308)

(1)  Contents
Trouble type C0216: External LCT up/down abnormality (When LU-302 is installed)
Rank B
Trouble detection condition The LU upper limit sensor (PS2) is not turned ON (blocked) even after the set period of time has elapsed after
the paper lift-up operation for the drawer began.
Trouble isolation LCT
Relevant electrical parts • LU upper limit sensor (PS2)
• LU lift-up motor (M1)
• LU drive board (LUDB)

(2)  Procedure
1. Check the connector between M1-LUDB CN3 for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS2-relay CN3-LUDB CN5 for proper connection and correct as necessary.
4. PS2 I/O check, sensor check
• Control signal: LUDB CN5-3 (ON)
• Location of electrical component: LU-302 4-G
5. M1 operation check
• Control signal: LUDB CN3-4 (ON)
• Location of electrical component: LU-302 3-G
6. Replace M1.
7. Replace LUDB.
NOTICE
• Link to the wiring diagram ( N.3.7 LU-302)

3.8  C0### (bizhub 558/458)

3.8.1  C0002 (bizhub 558/458)
(1)  Contents
Trouble type C0002: Paper feed communication error
Rank C

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Trouble detection condition When the MFP board (MFPB) is receiving data, a communication error is detected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• PC control board (PCCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Correct or replace the harness connection between the main body and the paper feed cabinet if faulty.
3. Rewrite the firmware.
4. Replace PCCB. (PC-110/PC-210 / PC-410)
5. Replace MFPB.

3.8.2  C0106 (bizhub 558/458)

(1)  Contents
Trouble type C0106: Tray 3/transfer LCT paper feed motor's turning at abnormal timing (When PC-110, PC-210, or PC-410 is
installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts <When PC-110 or PC-210 is installed>
• Tray 3 paper feed motor (M111)
• PC control board (PCCB)
<When PC-410 is installed>
• Paper feed motor (M131)
• PC control board (PCCB)

(2)  Procedure
(a)  When PC-110 or PC-210 is installed
1. Check the connector between M111-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M111 for proper drive coupling and correct as necessary.
3. M111 operation check
• Control signal: PCCB CN5-5 (CW/CCW)
• Location of electrical component: PC-110/PC-210 4-C
4. Replace M111.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.3 PC-110)
• Link to the wiring diagram ( N.3.4 PC-210)

(b)  When PC-410 is installed

1. Check the connector between M131-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M131 for proper drive coupling and correct as necessary.
3. M131 operation check
• Control signal: PCCB CN5-5 (CW/CCW)
• Location of electrical component: PC-410 4-J
4. Replace M131.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.5 PC-410)

3.8.3  C0107 (bizhub 558/458)

(1)  Contents
Trouble type C0107: Tray 3/transfer LCT vertical transport motor's turning at abnormal timing (When PC-110, PC-210, or
PC-410 is installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts <When PC-110 or PC-210 is installed>
• Tray 3 vertical transport motor (M112)
• PC control board (PCCB)
<When PC-410 is installed>
• Vertical transport motor (M132)
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• PC control board (PCCB)

(2)  Procedure
(a)  When PC-110 or PC-210 is installed
1. Check the connector between M112-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M112 for proper drive coupling and correct as necessary.
3. M112 operation check
• Control signal: PCCB CN5-13 (CW/CCW)
• Location of electrical component: PC-110/PC-210 3 to 4-C
4. Replace M112.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.3 PC-110)
• Link to the wiring diagram ( N.3.4 PC-210)

(b)  When PC-410 is installed

1. Check the connector between M132-PCCB CN5 for proper connection and correct as necessary.
2. Check the connector of M132 for proper drive coupling and correct as necessary.
3. M132 operation check
• Control signal: PCCB CN5-13 (CW/CCW)
• Location of electrical component: PC-410 4-J
4. Replace M132.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.5 PC-410)

3.8.4  C0108 (bizhub 558/458)

(1)  Contents
Trouble type C0108: Tray 4 paper feed motor's turning at abnormal timing (When PC-210 is installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Tray 4 paper feed motor (M121)
• PC control board (PCCB)

(2)  Procedure
1. Check the connector between M121-PCCB CN9 for proper connection and correct as necessary.
2. Check the connector of M121 for proper drive coupling and correct as necessary.
3. M121 operation check
• Control signal: PCCB CN9-5 (CW/CCW)
• Location of electrical component: PC-210 6-K
4. Replace M121.
5. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.4 PC-210)

3.8.5  C0109 (bizhub 558/458)

(1)  Contents
Trouble type C0109: Tray 4 vertical transport motor's turning at abnormal timing (When PC-210 is installed)
Rank B
Trouble detection condition • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is
turning.
• The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains
stationary.
Trouble isolation -
Relevant electrical parts • Tray 4 vertical transport motor (M122)
• PC control board (PCCB)

(2)  Procedure
1. Check the connector between M122-PCCB CN9 for proper connection and correct as necessary.
2. Check the connector of M122 for proper drive coupling and correct as necessary.
3. M122 operation check
• Control signal: PCCB CN9-13 (CW/CCW)
• Location of electrical component: PC-210 6-K
4. Replace M122.
5. Replace PCCB.

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NOTICE
• Link to the wiring diagram ( N.3.4 PC-210)

3.8.6  C0202 (bizhub 558/458)

(1)  Contents
Trouble type C0202: Tray 1 feeder up/down abnormality
Rank B
Trouble detection condition The tray 1 upper limit sensor (PS25) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 1
Relevant electrical parts • Tray 1 lift-up motor (M12)
• Tray 1 upper limit sensor (PS25)
• MFP board (MFPB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M12-MFPB CN27E for proper connection and correct as necessary.
3. Check the connector of M12 for proper drive coupling and correct as necessary.
4. Check the connector between PS25-relay CN30-MFPB CN34E for proper connection and correct as necessary.
5. PS25 I/O check, sensor check
• Control signal: MFPB CN34E<B>-3 (ON)
• Location of electrical component: 27-J
6. M12 operation check
• Control signal: MFPB CN27E-5 (M12_24V)
• Location of electrical component: 19-J
7. Replace M12.
8. MFPB F1E conduction check
9. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.8.7  C0204 (bizhub 558/458)

(1)  Contents
Trouble type C0204: Tray 2 feeder up/down abnormality
Rank B
Trouble detection condition The tray 2 upper limit sensor (PS22) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 2
Relevant electrical parts • Tray 2 lift-up motor (M13)
• Tray 2 upper limit sensor (PS22)
• MFP board (MFPB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M13-MFPB CN32E for proper connection and correct as necessary.
3. Check the connector of M13 for proper drive coupling and correct as necessary.
4. Check the connector between PS22-relay CN40-MFPB CN34E for proper connection and correct as necessary.
5. PS22 I/O check, sensor check
• Control signal: MFPB CN34E<A>-9 (ON)
• Location of electrical component: 26-I
6. M13 operation check
• Control signal: MFPB CN32E-5 (M13_24V)
• Location of electrical component: 20-J
7. Replace M13.
8. MFPB F1E conduction check
9. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.8.8  C0206 (bizhub 558/458)

(1)  Contents
Trouble type C0206: Tray 3 feeder up/down abnormality (When PC-110 or PC-210 is installed)
Rank B
Trouble detection condition The tray 3 upper limit sensor (PS116) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 3
Relevant electrical parts • Tray 3 lift-up motor (M113)
• Tray 3 upper limit sensor (PS116)
• PC control board (PCCB)
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bizhub 558/458/358/308 K TROUBLESHOOTING > 3. TROUBLE CODE

• MFP board (MFPB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M113-PCCB CN6 for proper connection and correct as necessary.
3. Check the connector of M113 for proper drive coupling and correct as necessary.
4. Check the connector between PS116-relay CN24-PCCB CN4 for proper connection and correct as necessary.
5. PS116 I/O check, sensor check
• Control signal: PCCB CN4-3 (ON)
• Location of electrical component: PC-110/PC-210 7-C
6. M113 operation check
• Control signal: PCCB CN6-8 to 9
• Location of electrical component: PC-110/PC-210 2-C
7. Replace M113.
8. Replace PCCB.
9. MFPB F1E conduction check
10. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.3.3 PC-110)
• Link to the wiring diagram ( N.3.4 PC-210)

3.8.9  C0208 (bizhub 558/458)

(1)  Contents
Trouble type C0208: Tray 4 feeder up/down abnormality (When PC-210 is installed)
Rank B
Trouble detection condition The tray 4 upper limit sensor (PS126) is not turned ON (blocked) even after the set period of time has elapsed
after the paper lift-up operation for the drawer began.
Trouble isolation Tray 4
Relevant electrical parts • Tray 4 lift-up motor (M123)
• Tray 4 upper limit sensor (PS126)
• PC control board (PCCB)
• MFP board (MFPB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M123-PCCB CN8 for proper connection and correct as necessary.
3. Check the connector of M123 for proper drive coupling and correct as necessary.
4. Check the connector between PS126-relay CN47-PCCB CN7 for proper connection and correct as necessary.
5. PS126 I/O check, sensor check
• Control signal: PCCB CN7-3 (ON)
• Location of electrical component: PC-210 8-K
6. M123 operation check
• Control signal: PCCB CN8-8 to 9
• Location of electrical component: PC-210 5-K
7. Replace M123.
8. Replace PCCB.
9. MFPB F1E conduction check
10. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.3.4 PC-210)

3.8.10  C0210 (bizhub 558/458)

(1)  Contents
Trouble type C0210: Transfer LCT lift failure (When PC-410 is installed)
Rank B
Trouble detection condition • The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has
elapsed after the paper lift-up operation for the drawer began.
• The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set
period of time has elapsed after the paper lift-up operation for the drawer began.
• The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has
elapsed after the paper lift-up operating.
• The main tray upper limit sensor (PS136) is not turned OFF (unblocked) even after the set period of time
has elapsed after the paper lift-down operation began.
• The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of
time has elapsed after the paper lift-down operation began.
Trouble isolation LCT
Relevant electrical parts • Main tray upper limit sensor (PS136)
• Shifter stop / lower limit position sensor (PS138)
• Elevator motor (M134)
• PC control board (PCCB)

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(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M134-PCCB CN10 for proper connection and correct as necessary.
3. Check the connector of M134 for proper drive coupling and correct as necessary.
4. Check the connector between PS136-relay CN1-PCCB CN4 for proper connection and correct as necessary.
5. Check the connector between PS138-relay CN16-PCCB CN14 for proper connection and correct as necessary.
6. PS136 I/O check, sensor check
• Control signal: PCCB CN4-3 (ON)
• Location of electrical component: PC-410 8-J
7. PS138 I/O check, sensor check
• Control signal: PCCB CN14-6 (ON)
• Location of electrical component: PC-410 3-J
8. M134 operation check
• Control signal: PCCB CN10-1 to 2
• Location of electrical component: PC-410 6-J
9. Replace M134.
10. MFPB F1E conduction check
11. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.5 PC-410)

3.8.11  C0211 (bizhub 558/458)

(1)  Contents
Trouble type C0211: Manual feed up/down abnormality
Rank B
Trouble detection condition • The bypass lift-up position sensor (PS26) is not turned OFF (unblock) even after the transport motor (M1)
rotates for a given period of time after the position is switched from stand by position at lift-up plate to the
feed position.
• The bypass lift-up position sensor (PS26) is not turned ON (blocked) even after the transport motor (M1)
rotates for a given period of time after the position is switched from stand by position at lift-up plate to the
feed position.
Trouble isolation Manual
Relevant electrical parts • Transport motor (M1)
• Bypass pick-up solenoid (SD1)
• Bypass lift-up position sensor (PS26)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between M1-MFPB CN14E for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS26-relay CN19-MFPB CN19E for proper connection and correct as necessary.
4. Check the connector between SD1-relay CN21-relay CN19-MFPB CN19E for proper connection and correct as necessary.
5. PS26 I/O check, sensor check
• Control signal: MFPB CN19E-13 (ON)
• Location of electrical component: 22-J
6. SD1 operation check
• Control signal: MFPB CN19E-9 (ON)
• Location of electrical component: 22-J
7. M1 operation check
• Control signal: MFPB CN41E-3 (REM), MFPB CN14E-6 (LOCK)
• Location of electrical component: 1-C
8. Replace M1.
9. MFPB ICP3E conduction check
10. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.8.12  C0214 (bizhub 558/458)

(1)  Contents
Trouble type C0214: Transfer LCT shift failure (When PC-410 is installed)
Rank B
Trouble detection condition • The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of
time has elapsed after the shift operation began (shift to the right).
• The shifter home sensor (PS139) is not turned OFF (unblocked) even after the set period of time has
elapsed after the shift operation began (shift to the right).
• The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set
period of time has elapsed after the return operation began (shift to the left).
• The shifter home sensor (PS139) is not turned ON (blocked) even after the set period of time has elapsed
after the return operation began (shift to the left).
Trouble isolation LCT
Relevant electrical parts • Shifter stop / lower limit position sensor (PS138)
• Shifter home sensor (PS139)
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• Shifter motor (M133)

• PC control board (PCCB)

(2)  Procedure
1. Remove the tray and check to see if a piece of paper is not left inside the machine.
2. Check the connector between M133-PCCB CN10 for proper connection and correct as necessary.
3. Check the connector of M133 for proper drive coupling and correct as necessary.
4. Check the connector between PS138-relay CN16-PCCB CN14 for proper connection and correct as necessary.
5. Check the connector between PS139-relay CN16-PCCB CN14 for proper connection and correct as necessary.
6. PS138 I/O check, sensor check
• Control signal: PCCB CN14-6 (ON)
• Location of electrical component: PC-410 3-J
7. PS139 I/O check, sensor check
• Control signal: PCCB CN14-3 (ON)
• Location of electrical component: PC-410 4-J
8. M133 operation check
• Control signal: PCCB CN10-3 to 4
• Location of electrical component: PC-410 5-J
9. Replace M133.
10. Replace PCCB.
NOTICE
• Link to the wiring diagram ( N.3.5 PC-410)

3.8.13  C0216 (bizhub 558/458)

(1)  Contents
Trouble type C0216: External LCT up/down abnormality (When LU-207 or LU-302 is installed)
Rank B
Trouble detection condition The LU upper limit sensor (PS2) is not turned ON (blocked) even after the set period of time has elapsed after
the paper lift-up operation for the drawer began.
Trouble isolation LCT
Relevant electrical parts • LU upper limit sensor (PS2)
• LU lift-up motor (M1)
• LU drive board (LUDB)

(2)  Procedure
1. Check the connector between M1-LUDB CN3 for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS2-relay CN406 (LU-207), Cn3 (LU-302)-LUDB CN5 for proper connection and correct as necessary.
4. PS2 I/O check, sensor check
• Control signal: LUDB CN5-3 (ON)
• Location of electrical component: LU-207/LU-302 4-G
5. M1 operation check
• Control signal: LUDB CN3-4 (ON)
• Location of electrical component: LU-207/LU-302 3-G
6. Replace M1. (LU-207 / LU-302)
7. Replace LUDB. (LU-207 / LU-302)
NOTICE
• Link to the wiring diagram ( N.3.6 LU-207)
• Link to the wiring diagram ( N.3.7 LU-302)

3.9  C1### (bizhub 558/458/368/308)

3.9.1  C1003, C1013 (bizhub 558/458)
(1)  Contents
Trouble type • C1003: PK communication error (Finisher detection)
• C1013: PK communication error (PK detection)
Rank C
Trouble detection condition <When FS-537+PK-523 or When a communication error is detected between the FS control board
FS-537SD+PK-523 is installed> (FSCB) and the punch control board (PKCB).
Trouble isolation Punch
Relevant electrical parts • Punch control board (PKCB)
• FS control board (FSCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace PKCB.
4. Replace FSCB.

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3.9.2  C1004, C1014 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • C1004: Finisher communication error (Engine detection)
• C1014: Finisher communication error (Finisher detection)
Rank C
Trouble detection condition <When FS-533, FS-536, When a communication error is detected between the MFP board (MFPB)
FS-536SD, FS-537, or FS-537SD and the FS control board (FSCB).
is installed>
<When JS-506 is installed> When a communication error is detected between the MFP board (MFPB)
and the JS control board (JSCB).
Trouble isolation -
Relevant electrical parts <When FS-533, FS-536, • FS control board (FSCB)
FS-536SD, FS-537, or FS-537SD • MFP board (MFPB)
is installed>
<When JS-506 is installed> JS control board (JSCB)

(2)  Procedure
(a)  When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace FSCB. (FS-533 / FS-536/FS-536SD / FS-537/FS-537SD)
4. PKCB ICP1 conduction check.
5. PIDB ICP1 conduction check.
6. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

(b)  When JS-506 is installed

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace JSCB.

3.9.3  C1007, C1017 (bizhub 558/458)

(1)  Contents
Trouble type • C1007: PI communication error (Finisher detection)
• C1017: PI communication error (PI detection)
Rank C
Trouble detection condition <When FS-537+PI-507 or When a communication error is detected between the FS control board
FS-537SD+PI-507 is installed> (FSCB) and the PI drive board (PIDB).
Trouble isolation -
Relevant electrical parts • PI drive board (PIDB)
• FS control board (FSCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace PIDB.
4. Replace FSCB.

3.9.4  C1081, C1082 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • C1081: SD communication error (Finisher detection)
• C1082: SD communication error (SD detection)
Rank C
Trouble detection condition <When FS-536SD or FS-537SD is When a communication error is detected between the FS control board
installed> (FSCB) and the SD control board (SDCB).
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts • SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace SDCB. (FS-536/FS-536SD / FS-537/FS-537SD)
4. Replace FSCB. (FS-536/FS-536SD / FS-537/FS-537SD)
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3.9.5  C1102 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1102: Main tray up/down motor's drive malfunction
Rank B
Trouble detection condition <When FS-533 is installed> • While the exit tray is being lifted, the paper exit tray home sensor
(PS107) is not turned OFF (unblocked) after the set period of time has
elapsed after the tray lift up motor (M109) is turned ON.
• While the exit tray is being lowered, the paper exit tray home sensor
(PS107) is not turned ON (blocked) after the set period of time has
elapsed after the tray lift up motor (M109) is turned ON.
<When FS-536 or FS-536SD is • While the exit tray is being lifted, the main tray upper position sensor
installed> (PS26/PS27) is not turned ON (blocked) and the main tray upper
position detect switch (SW2) is not turned ON, even after the main tray
up/down motor (M11) turns by the set number of times
• While the exit tray is being lowered, the main tray full detection sensor
(PS29) is not turned ON (blocked) after the set period of time has
elapsed after the main tray up/down motor (M11) is turned ON.
<When FS-537 or FS-537SD is • The main tray lift up detection sensor (PS16/PS17) is not turned ON
installed> after the set period of time has elapsed after the main tray up/down
motor (M6) is turned ON.
• The main tray full detection sensor (PS12) is not turned ON (unblocked)
after the set period of time has elapsed after the main tray up/down
motor (M6) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-533 is installed> • Tray lift up motor (M109)
• Paper exit tray home sensor (PS107)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Main tray up/down motor (M11)
installed> • Main tray upper position sensor/R (PS26)
• Main tray upper position sensor/F (PS27)
• Main tray full detection sensor (PS29)
• Main tray upper position detect switch (SW2)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Main tray up/down motor (M6)
installed> • Main tray lift up detection sensor/F (PS16)
• Main tray lift up detection sensor/R (PS17)
• Main tray full detection sensor (PS12)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-533 is installed
1. Check the connector between M109-FSCB CN108 for proper connection and correct as necessary.
2. Check the connector of M109 for proper drive coupling, and correct as necessary.
3. Check the connector between PS107-FSCB CN110 for proper connection and correct as necessary.
4. PS107 I/O check, sensor check
• Control signal: FSCB CN110
• Location of electrical component: FS-533 7-D to E
5. M109 operation check
• Control signal: FSCB CN108
• Location of electrical component: FS-533 10-E
6. Replace M109.
7. FSCB CP109 conduction check
8. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.8 FS-533)

(b)  When FS-536 or FS-536SD is installed

1. Check the connector between M11-FSCB J9 for proper connection and correct as necessary.
2. Check the connector of M11 for proper drive coupling, and correct as necessary.
3. Check the connector between PS26-relay CN1-FSCB J14 for proper connection and correct as necessary.
4. Check the connector between PS27-relay CN1-FSCB J14 for proper connection and correct as necessary.
5. Check the connector between PS29-relay CN2-FSCB J14 for proper connection and correct as necessary.
6. Check the connector between SW2-FSCB J10 for proper connection and correct as necessary.
7. PS26 I/O check, sensor check
• Control signal: FSCB J14<A>-5 (ON)
• Location of electrical component: FS-536/FS-536SD 2-C
8. PS27 I/O check, sensor check
• Control signal: FSCB J14<B>-6 (ON)
• Location of electrical component: FS-536/FS-536SD 3-C
9. PS29 I/O check, sensor check
• Control signal: FSCB J14<A>-8 (ON)
• Location of electrical component: FS-536/FS-536SD 4-C
10. SW2 operation check
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• Control signal: FSCB J10-1 to 2

• Location of electrical component: FS-536/FS-536SD 15-K
11. M11 operation check
• Control signal: FSCB J9<A>-9 to 10
• Location of electrical component: FS-536/FS-536SD 12-C
12. Replace M11.
13. FSCB F2 conduction check
14. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(c)  When FS-537 or FS-537SD is installed

1. Check the connector between M6-FSCB J23 for proper connection and correct as necessary.
2. Check the connector of M6 for proper drive coupling and correct as necessary.
3. Check the connector between PS16-relay CN10<B>-FSCB J20 for proper connection and correct as necessary.
4. Check the connector between PS17-relay CN10<B>-FSCB J20 for proper connection and correct as necessary.
5. Check the connector between PS12-relay CN9-FSCB J19 for proper connection and correct as necessary.
6. PS16 I/O check, sensor check
• Control signal: FSCB J20<B>-4 (ON)
• Location of electrical component: FS-537/FS-537SD 11 to 12-D
7. PS17 I/O check, sensor check
• Control signal: FSCB J20<B>-7 (ON)
• Location of electrical component: FS-537/FS-537SD 12-D
8. PS12 I/O check, sensor check
• Control signal: FSCB J19-7 (ON)
• Location of electrical component: FS-537/FS-537SD 10-D
9. M6 operation check
• Control signal: FSCB J23-1 to 11
• Location of electrical component: FS-537/FS-537SD 13-D
10. Replace M6.
11. FSCB F3 conduction check
12. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.6  C1103 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1103: Alignment motor/front’s drive malfunction
Rank B
Trouble detection condition <When FS-533 is installed> • The alignment plate home sensor/F (PS108) is not turned OFF
(unblocked) after the set period of time has elapsed after the plate drive
starts from the home position.
• The alignment plate home sensor/F (PS108) is not turned ON (blocked)
after the set period of time has elapsed after the alignment motor/F
(M105) is turned ON to return the plate to the home position.
<When FS-536 or FS-536SD is • The alignment plate/F home sensor (PS12) is not turned OFF
installed> (unblocked) after the set period of time has elapsed after the plate drive
starts from the home position.
• The alignment plate/F home sensor (PS12) is not turned ON (blocked)
after the set period of time has elapsed after the alignment motor/front
(M7) is turned ON to return the plate to the home position.
• The alignment plate/F does not reach the specified position within the
set period of time.
<When FS-537 or FS-537SD is • The alignment plate/F home sensor (PS9) is not turned OFF
installed> (unblocked) after the set period of time has elapsed after the plate drive
starts from the home position.
• The alignment plate/F home sensor (PS9) is not turned ON (blocked)
after the set period of time has elapsed after the alignment motor/front
(M14) is turned ON to return the plate to the home position.
• The alignment plate/F does not reach the specified position within the
set period of time.
Trouble isolation -
Relevant electrical parts <When FS-533 is installed> • Alignment motor/F (M105)
• Alignment plate home sensor/F (PS108)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Alignment motor/front (M7)
installed> • Alignment plate/F home sensor (PS12)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Alignment motor/front (M14)
installed> • Alignment plate/F home sensor (PS9)
• FS control board (FSCB)

(2)  Procedure
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(a)  When FS-533 is installed

1.
Check the connector between M105-FSCB CN102 for proper connection and correct as necessary.
2.
Check the connector of M105 for proper drive coupling, and correct as necessary.
3.
Check the connector between PS108-FSCB CN102 for proper connection and correct as necessary.
4.
PS108 I/O check, sensor check
• Control signal: FSCB CN102
• Location of electrical component: FS-533 7-J
5. M105 operation check
• Control signal: FSCB CN102
• Location of electrical component: FS-533 7-J
6. Replace M105.
7. FSCB CP105 conduction check
8. Replace FSCB
NOTICE
• Link to the wiring diagram ( N.3.8 FS-533)

(b)  When FS-536 or FS-536SD is installed

1.
Check the connector between M7-FSCB J4 for proper connection and correct as necessary.
2.
Check the connector of M7 for proper drive coupling and correct as necessary.
3.
Check the connector between PS12-FSCB J4 for proper connection and correct as necessary.
4.
PS12 I/O check, sensor check
• Control signal: FSCB J4<B>-4 (ON)
• Location of electrical component: FS-536/FS-536SD 15-C
5. M7 operation check
• Control signal: FSCB J4<A>-5 to 8
• Location of electrical component: FS-536/FS-536SD 14-C
6. Replace M7.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(c)  When FS-537 or FS-537SD is installed

1.
Check the connector between M14-relay CN5-FSCB J18 for proper connection and correct as necessary.
2.
Check the connector of M14 for proper drive coupling and correct as necessary.
3.
Check the connector between PS9-relay CN5-FSCB J18 for proper connection and correct as necessary.
4.
PS9 I/O check, sensor check
• Control signal: FSCB J18-10 (ON)
• Location of electrical component: FS-537/FS-537SD 6-D
5. M14 operation check
• Control signal: FSCB J18-1 to 4
• Location of electrical component: FS-537/FS-537SD 6-D
6. Replace M14.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.7  C1104 (bizhub 558/458)

(1)  Contents
Trouble type C1104: Stacker plate drive motor's malfunction
Rank B
Trouble detection condition <When FS-537 or FS-537SD is The stacker plate home sensor (PS30) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the stacker plate
drive motor (M3) is turned ON.
Trouble isolation -
Relevant electrical parts • Stacker plate drive motor (M3)
• Stacker plate home sensor (PS30)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M3-relay CN1<B>-FSCB J22 for proper connection and correct as necessary.
2. Check the connector of M3 for proper drive coupling and correct as necessary.
3. Check the connector between PS30-relay CN2-relay CN1<B>-FSCB J22 for proper connection, and correct as necessary.
4. PS30 I/O check, sensor check
• Control signal: FSCB J22<B>-10 (ON)
• Location of electrical component: FS-537/FS-537SD 3-D
5. M3 operation check
• Control signal: FSCB J22<B>1 to 2
• Location of electrical component: FS-537/FS-537SD 2-D
6. Replace M3.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

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3.9.8  C1105 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1105: Bundle eject motor’s drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is • The gripper home position sensor (PS18) is not turned ON (unblocked)
installed> even after the set period of time has elapsed after the gripper position
detection sensor (PS19) turns OFF (block).
• The gripper position detection sensor (PS19) is not turned OFF
(blocked) even after the set period of time has elapsed after PS19 turns
ON (unblock).
• The gripper position detection sensor (PS19) is not turned ON
(unblocked) even after the set period of time has elapsed after the
gripper home position sensor (PS18) turns OFF (block).
• The gripper home position sensor (PS18) is not turned OFF (blocked)
even after the set period of time has elapsed after the bundle eject
motor (M10) is energized.
• The gripper home position sensor (PS18) and the gripper position
detection sensor (PS19) is turned ON (unblocked) at the same time.
<When FS-537 or FS-537SD is The gripper home position sensor (PS3) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed after the bundle
eject motor (M1) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • Bundle eject motor (M10)
installed> • Gripper home position sensor (PS18)
• Gripper position detection sensor (PS19)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Bundle eject motor (M1)
installed> • Gripper home position sensor (PS3)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-536 or FS-536SD is installed
1. Check the connector between M10-relay CN7<A>-FSCB J13 for proper connection, and correct as necessary.
2. Check the connector of M10 for proper drive coupling, and correct as necessary.
3. Check the connector between PS18-relay CN7<A>-FSCB J13 for proper connection, and correct as necessary.
4. Check the connector between PS19-relay CN7<B>-FSCB J12 for proper connection and correct as necessary.
5. PS18 I/O check, sensor check
• Control signal: FSCB J13-13 (ON)
• Location of electrical component: FS-536/FS-536SD 8-C
6. PS19 I/O check, sensor check
• Control signal: FSCB J12-3 (ON)
• Location of electrical component: FS-536/FS-536SD 7-C
7. M10 operation check
• Control signal: FSCB J13-1 to 2
• Location of electrical component: FS-536/FS-536SD 9-C
8. Replace M10.
9. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(b)  When FS-537 or FS-537SD is installed

1. Check the connector between M1-relay CN1<A>-FSCB J22 for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS3-relay CN1<A>-FSCB J22 for proper connection and correct as necessary.
4. PS3 I/O check, sensor check
• Control signal: FSCB J22<A>-13 (ON)
• Location of electrical component: FS-537/FS-537SD 2-D
5. M1 operation check
• Control signal: FSCB J22<A>-1 to 2
• Location of electrical component: FS-537/FS-537SD 1-D
6. Replace M1.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.9  C1106 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1106: Stapler movement motor’s malfunction
Rank B
Trouble detection condition <When FS-533 is installed> • The stapler home sensor (PS110) is not turned OFF (unblocked) after
the laps of given time after it started operating from the home position.

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• The stapler home sensor (PS110) is not turned ON (blocked) after the
laps of give time after the stapler movement motor (M107) turned ON
when it returned to the home position.
<When FS-536 or FS-536SD is • The stapler home position sensor (rear) (PS23) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has
elapsed after the side stapler movement motor (M13) turned ON.
• The stapler does not reach the specified position within the set period of
time.
<When FS-537 or FS-537SD is • The stapler home position sensor (PS18/PS19) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has
elapsed after the stapler movement motor (M19) turned ON.
• The stapler does not reach the specified position within the set period of
time.
Trouble isolation Staple
Relevant electrical parts <When FS-533 is installed> • Stapler movement motor (M107)
• Stapler home sensor (PS110)
• Stapler relay board (STREYB)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Side stapler movement motor (M13)
installed> • Stapler home position sensor (rear) (PS23)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Stapler movement motor (M19)
installed> • Stapler home position sensor (corner) (PS18)
• Stapler home position sensor (rear) (PS19)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-533 is installed
1. Check the connector between M107-STREYB CN123 for proper connection, and correct as necessary.
2. Check the connector of M107 for proper drive coupling, and correct as necessary.
3. Check the connector between PS110-FSCB CN110 for proper connection, and correct as necessary.
4. PS110 I/O check, sensor check
• Control signal: FSCB CN110
• Location of electrical component: FS-533 8-D to E
5. M107 operation check
• Control signal: STREYB CN123-5 to 8
• Location of electrical component: FS-533 5-L
6. Replace M107.
7. Replace STREYB.
8. FSCB CP107 conduction check
9. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.8 FS-533)

(b)  When FS-536 or FS-536SD is installed

1. Check the connector between M13-relay CN3-FSCB J11 for proper connection, and correct as necessary.
2. Check the connector of M13 for proper drive coupling and correct as necessary.
3. Check the connector between PS23-relay CN3-FSCB J11 for proper connection, and correct as necessary.
4. PS23 I/O check, sensor check
• Control signal: FSCB J11<B>-3 (ON)
• Location of electrical component: FS-536/FS-536SD 4-C
5. M13 operation check
• Control signal: FSCB J11<A>-1 to 4
• Location of electrical component: FS-536/FS-536SD 4-C
6. Replace M13.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(c)  When FS-537 or FS-537SD is installed

1. Check the connector between M19-FSCB J17 for proper connection and correct as necessary.
2. Check the connector of M19 for proper drive coupling and correct as necessary.
3. Check the connector between PS18-FSCB J16 for proper connection and correct as necessary.
4. Check the connector between PS19-FSCB J16 for proper connection and correct as necessary.
5. PS18 I/O check, sensor check
• Control signal: FSCB J16-9 (ON)
• Location of electrical component: FS-537/FS-537SD 15-D
6. PS19 I/O check, sensor check
• Control signal: FSCB J16-6 (ON)
• Location of electrical component: FS-537/FS-537SD 15-D
7. M19 operation check
• Control signal: FSCB J17-10 to 13
• Location of electrical component: FS-537/FS-537SD 14-D
8. Replace M19.
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9. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.10  C1109 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1109: Stapler motor’s drive malfunction
Rank B
Trouble detection condition <When FS-533 is installed> The stapler home sensor (PS110) is not turned ON (blocked) even after the
set period of time has elapsed after the stapler motor turned ON.
<When FS-536 or FS-536SD is • The stapler home position sensor (rear) (PS23) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has
elapsed after the stapler motor turned ON.
• The stapler position sensor (center) (PS24) is turned ON (blocked),
when the stapler motor is running.
<When FS-537 or FS-537SD is • The stapler home position sensor (PS18/PS19) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has
elapsed after the stapler motor (M5) turned ON.
• The stapler position sensor (center) (PS20) is turned ON (blocked),
when the stapler motor (M5) is running.
Trouble isolation Staple
Relevant electrical parts <When FS-533 is installed> • Stapler home sensor (PS110)
• Stapler unit
• Stapler relay board (STREYB)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Stapler unit
installed> • Stapler home position sensor (rear) (PS23)
• Stapler position sensor (center) (PS24)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Stapler unit
installed> • Stapler home position sensor (corner) (PS18)
• Stapler home position sensor (rear) (PS19)
• Stapler position sensor (center) (PS20)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-533 is installed
1. Check the connector between the stapler unit-STREYB CN122, CN123 for proper connection and correct as necessary.
2. Check the connector of the stapler unit for proper drive coupling and correct as necessary.
3. Check the connector between PS110-FSCB CN110 for proper connection and correct as necessary.
4. PS110 I/O check, sensor check
• Control signal: FSCB CN110
• Location of electrical component: FS-533 8-D to E
5. Replace the stapler unit.
6. Replace STREYB.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.8 FS-533)

(b)  When FS-536 or FS-536SD is installed

1. Check the connector between the stapler unit-relay CN4-FSCB J11 for proper connection and correct as necessary.
2. Check the connector of the stapler unit for proper drive coupling and correct as necessary.
3. Check the connector between PS23-relay CN3-FSCB J11 for proper connection, and correct as necessary.
4. Check the connector between PS24-relay CN3-FSCB J11 for proper connection and correct as necessary.
5. PS23 I/O check, sensor check
• Control signal: FSCB J11<B>-3 (ON)
• Location of electrical component: FS-536/FS-536SD 4-C
6. PS24 I/O check, sensor check
• Control signal: FSCB J11<B>-6
• Location of electrical component: FS-536/FS-536SD 5-C
7. Replace the stapler unit.
8. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(c)  When FS-537 or FS-537SD is installed

1. Check the connector between the stapler unit-FSCB J17 for proper connection and correct as necessary.
2. Check the connector of the stapler unit for proper drive coupling and correct as necessary.
3. Check the connector between PS18-FSCB J16 for proper connection and correct as necessary.
4. Check the connector between PS19-FSCB J16 for proper connection and correct as necessary.
5. Check the connector between PS20-FSCB J16 for proper connection and correct as necessary.
6. PS18 I/O check, sensor check
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• Control signal: FSCB J16-9

• Location of electrical component: FS-537/FS-537SD 15-D
7. PS19 I/O check, sensor check
• Control signal: FSCB J16-6
• Location of electrical component: FS-537/FS-537SD 15-D
8. PS20 I/O check, sensor check
• Control signal: FSCB J16-3
• Location of electrical component: FS-537/FS-537SD 15-D
9. Replace the stapler unit.
10. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.11  C1112 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1112: Stapler motor's malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is • The stapler home sensor is not turned ON even after the set period of
installed> time has elapsed while the stapler motor is energized.
• The stapler home sensor is not turned OFF even after the set period of
time has elapsed after the stapler home sensor is turned ON.
Trouble isolation • Staple
• Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Staple unit
installed> • SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between the staple unit-SDCB J4 for proper connection and correct as necessary.
2. Check the connector of the staple unit for proper drive coupling and correct as necessary.
3. Replace the staple unit. (FS-536SD / FS-537SD)
4. Replace SDCB. (FS-536SD / FS-537SD)
5. Replace FSCB. (FS-536SD / FS-537SD)

3.9.12  C1113 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1113: Stopper drive motor's malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The stopper home sensor (PS6) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the stopper drive
motor (M4) is turned ON.
Trouble isolation • Staple
• Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Stopper drive motor (M4)
installed> • Stopper home sensor (PS6)
• SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M4-SDCB J10 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS6-SDCB J10 for proper connection and correct as necessary.
4. PS6 I/O check, sensor check
• Control signal: SDCB J10-5 (ON)
• Location of electrical component: FS-536/FS-536SD 2-P, FS-537/FS-537SD 2-P
5. M4 operation check
• Control signal: SDCB J10-6 to 9
• Location of electrical component: FS-536SD 2-P, FS-537SD 1-P
6. Replace M4. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.13  C1114 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1114: Alignment motor’s drive malfunction
Rank B

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Trouble detection condition <When FS-536SD or FS-537SD is The alignment home sensor (PS4) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the alignment
motor (M3) is turned ON.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Alignment motor (M3)
installed> • Alignment home sensor (PS4)
• SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M3-relay CN26 (FS-536SD), CN29 (FS-537SD)-SDCB J7 for proper connection and correct as necessary.
2. Check the connector of M3 for proper drive coupling and correct as necessary.
3. Check the connector between PS4-relay CN26 (FS-536SD), CN29 (FS-537SD)-SDCB J7 for proper connection and correct as
necessary.
4. PS4 I/O check, sensor check
• Control signal: SDCB J7-6 (ON)
• Location of electrical component: FS-536/FS-536SD 6-P, FS-537/FS-537SD 5-P
5. M3 operation check
• Control signal: SDCB J7-7 to 10
• Location of electrical component: FS-536/FS-536SD 6-P, FS-537/FS-537SD 5-P
6. Replace M3. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.14  C1115 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1115: Center fold knife motor's malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The center fold knife home sensor (PS8) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed after the center
fold knife motor (M9) is turned ON.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Center fold knife motor (M9)
installed> • Center fold knife home sensor (PS8)
• SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M9-SDCB J11 for proper connection and correct as necessary.
2. Check the connector of M9 for proper drive coupling and correct as necessary.
3. Check the connector between PS8-relay CN26 (FS-536SD), CN29 (FS-537SD)-SDCB J7 for proper connection and correct as
necessary.
4. PS8 I/O check, sensor check
• Control signal: SDCB J7-3 (ON)
• Location of electrical component: FS-536/FS-536SD 7-P, FS-537/FS-537SD 6-P
5. M9 operation check
• Control signal: SDCB J11-11 to 20
• Location of electrical component: FS-536/FS-536SD 2-L, FS-537/FS-537SD 1-K
6. Replace M9. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.15  C1124 (bizhub 558/458)

(1)  Contents
Trouble type C1124: Tray lift motor /Lw's drive malfunction
Rank B
Trouble detection condition <FS-537+PI-507, FS-537SD The tray upper limit sensor /Lw (PS209) or tray lower limit sensor /Lw
+PI-507 is installed> (PS210) is not turned ON (blocked) after the set period of time has elapsed
after the tray lift motor /Lw (M202) is turned ON.
Trouble isolation Post inserter
Relevant electrical parts • Tray lift motor /Lw (M202)
• Tray upper limit sensor /Lw (PS209)
• Tray lower limit sensor /Lw (PS210)
• PI drive board (PIDB)
• FS control board (FSCB)
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(2)  Procedure
1. Check the connector between M202-relay CN206-PIDB CN56 for proper connection and correct as necessary.
2. Check the connector of M202 for proper drive coupling and correct as necessary.
3. Check the connector between PS209-relay CN237-PIDB CN53 for proper connection and correct as necessary.
4. Check the connector between PS210-relay CN236-PIDB CN53 for proper connection and correct as necessary.
5. PS209 I/O check, sensor check
• Control signal: PIDB CN53<A>-8 (ON)
• Location of electrical component: PI-507 10-C
6. PS210 I/O check, sensor check
• Control signal: PIDB CN53<A>-11 (ON)
• Location of electrical component: PI-507 11-C
7. M202 operation check
• Control signal: PIDB CN56-5 to 6
• Location of electrical component: PI-507 9-C
8. Replace M202.
9. Replace PIDB.
10. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.14 PI-507)

3.9.16  C1125 (bizhub 558/458)

(1)  Contents
Trouble type C1125: Tray lift motor /Up's drive malfunction
Rank B
Trouble detection condition <FS-537+PI-507, FS-537SD The tray upper limit sensor /Up (PS204) or tray lower limit sensor /Up
+PI-507 is installed> (PS205) is not turned ON (blocked) after the set period of time has elapsed
after the tray lift motor /Up (M201) is turned ON.
Trouble isolation Post inserter
Relevant electrical parts • Tray lift motor /Up (M201)
• Tray upper limit sensor /Up (PS204)
• Tray lower limit sensor /Up (PS205)
• PI drive board (PIDB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M201-relay CN203-PIDB CN54 for proper connection and correct as necessary.
2. Check the connector of M201 for proper drive coupling and correct as necessary.
3. Check the connector between PS204-relay CN235-PIDB CN55 for proper connection and correct as necessary.
4. Check the connector between PS205-relay CN235-PIDB CN55 for proper connection and correct as necessary.
5. PS204 I/O check, sensor check
• Control signal: PIDB CN55-8 (ON)
• Location of electrical component: PI-507 8-C
6. PS205 I/O check, sensor check
• Control signal: PIDB CN55-7 (ON)
• Location of electrical component: PI-507 8-C
7. M201 operation check
• Control signal: PIDB CN54-7 to 8
• Location of electrical component: PI-507 6 to 7-C
8. Replace M201.
9. Replace PIDB.
10. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.14 PI-507)

3.9.17  C1127 (bizhub 558/458)

(1)  Contents
Trouble type C1127: Punch oscillating motor’s drive malfunction
Rank B
Trouble detection condition <When FS-537+PK-523 or The PK punch oscillating home sensor (PS303) is not turned ON (blocked) or
FS-537SD+PK-523 is installed> OFF (unblocked) even after the set period of time has elapsed while the
punch oscillating motor (M302) is energized.
Trouble isolation Punch
Relevant electrical parts • Punch oscillating motor (M302)
• PK punch oscillating home sensor (PS303)
• Punch control board (PKCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M302-relay CN341-relay CN342-PKCB CN1 for proper connection and correct as necessary.
2. Check the connector of M302 for proper drive coupling and correct as necessary.
3. Check the connector between PS303-relay CN341-relay CN342-PKCB CN37 for proper connection and correct as necessary.
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4. PS303 I/O check, sensor check

• Control signal: PKCB CN37-2 (ON)
• Location of electrical component: PK-523 5-C
5. M302 operation check
• Control signal: PKCB CN1-1 to 6
• Location of electrical component: PK-523 5-C
6. Replace M302.
7. PKCB ICP2 conduction check.
8. Replace PKCB.
9. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.12 PK-523)

3.9.18  C1130 (bizhub 558/458)

(1)  Contents
Trouble type C1130: ZU transport motor’s malfunction
Rank B
Trouble detection condition <When FS-537+ZU-609 or The chopper home sensor (PS501) is not turned ON (blocked) even after the
FS-537SD+ZU-609 is installed> set period of time has elapsed after the ZU transport motor (M500) is turned
ON.
Trouble isolation Z fold
Relevant electrical parts • ZU transport motor (M500)
• Chopper home sensor (PS501)
• ZU drive board (ZUDB)

(2)  Procedure
1. Check the connector between M500-ZUDB CN6 for proper connection and correct as necessary.
2. Check the connector of M500 for proper drive coupling and correct as necessary.
3. Check the connector between PS501-ZUDB CN5 for proper connection and correct as necessary.
4. PS501 I/O check, sensor check
• Control signal: ZUDB CN5-9 (ON)
• Location of electrical component: ZU-609 4-B
5. M500 operation check
• Control signal: ZUDB CN6-1 to 6
• Location of electrical component: ZU-609 1 to 2-B
6. Replace M500.
7. Replace ZUDB.
NOTICE
• Link to the wiring diagram ( N.3.13 ZU-609)

3.9.19  C1131 (bizhub 558/458)

(1)  Contents
Trouble type C1131: Folding guide motor’s drive malfunction
Rank B
Trouble detection condition <When FS-537+ZU-609 or The guide home sensor (PS500) is not turned ON (blocked) even after the
FS-537SD+ZU-609 is installed> set period of time has elapsed after the folding guide motor (M501) is turned
ON.
Trouble isolation Z fold
Relevant electrical parts • Folding guide motor (M501)
• Guide home sensor (PS500)
• ZU drive board (ZUDB)

(2)  Procedure
1. Check the connector between M501-ZUDB CN6 for proper connection and correct as necessary.
2. Check the connector of M501 for proper drive coupling and correct as necessary.
3. Check the connector between PS500-ZUDB CN5 for proper connection and correct as necessary.
4. PS500 I/O check, sensor check
• Control signal: ZUDB CN5-3 (ON)
• Location of electrical component: ZU-609 3-B
5. M501 operation check
• Control signal: ZUDB CN6-9 to 12
• Location of electrical component: ZU-609 2-B
6. Replace M501.
7. Replace ZUDB.
NOTICE
• Link to the wiring diagram ( N.3.13 ZU-609)

3.9.20  C1132 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1132: Punch drive motor’s drive malfunction

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Rank B
Trouble detection condition <When FS-533+PK-519 is • The puncher drive cam sensor (PS203) or puncher home sensor
installed> (PS204) is not turned ON (blocked) or OFF (unblocked) even after the
set period of time has elapsed while the punch motor (M201) is
energized.
• The punch motor sensor (PS202) is not turned ON when the punch
motor (M201) driven.
• The holes with other marketing area is set in [Service Mode] ->
[Finisher] -> [Punch option setting].
<When FS-536+PK-520 or The punch home sensor (PS1) is not turned ON (unblocked) or OFF
FS-536SD+PK-520 is installed> (blocked) even after the set period of time has elapsed while the punch drive
motor (M1) is energized.
<When FS-537+PK-523 or The PK punch home sensor 2 (PS301) is not turned ON (unblocked) or OFF
FS-537SD+PK-523 is installed> (blocked) even after the set period of time has elapsed while the punch drive
motor (M301) is energized.
Trouble isolation -
Relevant electrical parts <When FS-533+PK-519 is • Punch motor (M201)
installed> • Punch motor sensor (PS202)
• Puncher drive cam sensor (PS203)
• Puncher home sensor (PS204)
• PK control board (PKCB)
• FS control board (FSCB)
<When FS-536+PK-520 or • Punch drive motor (M1)
FS-536SD+PK-520 is installed> • Punch home sensor (PS1)
• FS control board (FSCB)
<When FS-537+PK-523 or • Punch drive motor (M301)
FS-537SD+PK-523 is installed> • PK punch home sensor 2 (PS301)
• Punch control board (PKCB)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-533+PK-519 is installed
1. Check the number of the holes in [Service Mode] -> [Finisher] -> [Punch option setting].
2. Check the connector between M201-PKCB CN203 for proper connection and correct as necessary.
3. Check the connector of M201 for proper drive coupling and correct as necessary.
4. Check the connector between PS202-PKCB CN204 for proper connection and correct as necessary.
5. Check the connector between PS203-PKCB CN204 for proper connection and correct as necessary.
6. Check the connector between PS204-PKCB CN204 for proper connection and correct as necessary.
7. PS202 I/O check, sensor check
• Control signal: PKCB CN204
• Location of electrical component: FS-533 (PK-519) 5-C
8. PS203 I/O check, sensor check
• Control signal: PKCB CN204
• Location of electrical component: FS-533 (PK-519) 6-C
9. PS204 I/O check, sensor check
• Control signal: PKCB CN204
• Location of electrical component: FS-533 (PK-519) 6-C
10. M201 operation check
• Control signal: PKCB CN203-1 to 2
• Location of electrical component: FS-533 (PK-519) 4-C
11. Replace M201.
12. PKCB F201 conduction check
13. Replace PKCB.
14. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.8 FS-533)

(b)  When FS-536+PK-520 or FS-536SD+PK-520 is installed

1. Check the connector between M1-relay CN351-FSCB J7 for proper connection and correct as necessary.
2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS1-FSCB J7 for proper connection and correct as necessary.
4. PS1 I/O check, sensor check
• Control signal: FSCB J7-5 (ON)
• Location of electrical component: FS-536/FS-536SD 13-K
5. M1 operation check
• Control signal: FSCB J7-7 to 8
• Location of electrical component: FS-536/FS-536SD 13-K
6. Replace M1.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

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(c)  When FS-537+PK-523 or FS-537SD+PK-523 is installed

1.
Check the connector between M301-relay CN351-PKCB CN35 for proper connection and correct as necessary.
2.
Check the connector of M301 for proper drive coupling and correct as necessary.
3.
Check the connector between PS301-PKCB CN36 for proper connection and correct as necessary.
4.
PS301 I/O check, sensor check
• Control signal: PKCB CN36-5 (ON)
• Location of electrical component: PK-523 3-C
5. M301 operation check
• Control signal: PKCB CN35-1 to 3
• Location of electrical component: PK-523 2-C
6. Replace M301.
7. Replace PKCB.
8. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.12 PK-523)

3.9.21  C1133 (bizhub 558/458)

(1)  Contents
Trouble type C1133: Pressure motor’s drive malfunction
Rank B
Trouble detection condition <When FS-537+ZU-609 or The press home sensor (PS502) is not turned ON (unblocked), or is not
FS-537SD+ZU-609 is installed> turned OFF (blocked) after it is turned ON (unblocked), even after the set
period of time has elapsed after the pressure motor (M502) starts searching
its home position.
Trouble isolation Z fold
Relevant electrical parts • Pressure motor (M502)
• Press home sensor (PS502)
• ZU drive board (ZUDB)

(2)  Procedure
1. Check the connector between M502-ZUDB CN6 for proper connection and correct as necessary.
2. Check the connector of M502 for proper drive coupling and correct as necessary.
3. Check the connector between PS502-ZUDB CN5 for proper connection and correct as necessary.
4. PS502 I/O check, sensor check
• Control signal: ZUDB CN5-6 (ON)
• Location of electrical component: ZU-609 4-B
5. M502 operation check
• Control signal: ZUDB CN6-7 (DRV)
• Location of electrical component: ZU-609 2-B
6. Replace M502.
7. ZUDB ICP3 conduction check.
8. Replace ZUDB.
NOTICE
• Link to the wiring diagram ( N.3.13 ZU-609)

3.9.22  C1140 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1140: Alignment motor/rear’s drive malfunction
Rank B
Trouble detection condition <When FS-533 is installed> • The alignment plate home sensor/R (PS109) is not turned OFF
(unblocked) after the set period of time has elapsed after the plate drive
starts from the home position.
• The alignment plate home sensor/R (PS109) is not turned ON (blocked)
after the set period of time has elapsed while the alignment motor/R
(M106) is energized when the plate returns to the home position.
<When FS-536 or FS-536SD is The alignment plate/R home sensor (PS13) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed while the
alignment motor/rear (M8) is energized.
<When FS-537 or FS-537SD is The alignment plate/R home sensor (PS6) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed while the
alignment motor/rear (M13) is energized.
Trouble isolation -
Relevant electrical parts <When FS-533 is installed> • Alignment motor/R (M106)
• Alignment plate home sensor/R (PS109)
• FS control board (FSCB)
<When FS-536 or FS-536SD is • Alignment motor/rear (M8)
installed> • Alignment plate/R home sensor (PS13)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Alignment motor/rear (M13)
installed> • Alignment plate/R home sensor (PS6)

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• FS control board (FSCB)

(2)  Procedure
(a)  When FS-533 is installed
1. Check the connector between M106-FSCB CN102 for proper connection and correct as necessary.
2. Check the connector of M106 for proper drive coupling and correct as necessary.
3. Check the connector between PS109-FSCB CN102 for proper connection and correct as necessary.
4. PS109 I/O check, sensor check
• Control signal: FSCB CN102
• Location of electrical component: FS-533 7-J
5. M106 operation check
• Control signal: FSCB CN102
• Location of electrical component: FS-533 8-J
6. Replace M106
7. FSCB CP105 conduction check
8. Replace FSCB
NOTICE
• Link to the wiring diagram ( N.3.8 FS-533)

(b)  When FS-536 or FS-536SD is installed

1. Check the connector between M8-FSCB J12 for proper connection and correct as necessary.
2. Check the connector of M8 for proper drive coupling and correct as necessary.
3. Check the connector between PS13-FSCB J9 for proper connection and correct as necessary.
4. PS13 I/O check, sensor check
• Control signal: FSCB J9<B>-11 (ON)
• Location of electrical component: FS-536/FS-536SD 10-C
5. M8 operation check
• Control signal: FSCB J12-13 to 16 (ON)
• Location of electrical component: FS-536/FS-536SD 6-C
6. Replace M8.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(c)  When FS-537 or FS-537SD is installed

1. Check the connector between M13-relay CN3-FSCB J21 for proper connection and correct as necessary.
2. Check the connector of M13 for proper drive coupling and correct as necessary.
3. Check the connector between PS6-relay CN4-relay CN3-FSCB J21 for proper connection and correct as necessary.
4. PS6 I/O check, sensor check
• Control signal: FSCB J21-10 (ON)
• Location of electrical component: FS-537/FS-537SD 4-D
5. M13 operation check
• Control signal: FSCB J21-1 to 4
• Location of electrical component: FS-537/FS-537SD 4-D
6. Replace M13.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.23  C1141 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1141: FNS paddle motor’s drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is The upper paddle home position detection sensor (PS14) is not turned OFF
installed> (blocked) or ON (unblocked) even after the set period of time has elapsed
while the FNS paddle motor (M5) is turning.
<When FS-537 or FS-537SD is The paddle home sensor (PS25) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed while the FNS
paddle motor (M9) is turning.
Trouble isolation Staple
Relevant electrical parts <When FS-536 or FS-536SD is • FNS paddle motor (M5)
installed> • Upper paddle home position detection sensor (PS14)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • FNS paddle motor (M9)
installed> • Paddle home sensor (PS25)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-536 or FS-536SD is installed
1. Check the connector between M5-FSCB J4 for proper connection and correct as necessary.
2. Check the connector of M5 for proper drive coupling and correct as necessary.
3. Check the connector between PS14-FSCB J4 for proper connection and correct as necessary.
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4. PS14 I/O check, sensor check

• Control signal: FSCB J4<B>-7 (ON)
• Location of electrical component: FS-536/FS-536SD 15-C
5. M5 operation check
• Control signal: FSCB J4<A>-9 to 12
• Location of electrical component: FS-536/FS-536SD 14-C
6. Replace M5.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(b)  When FS-537 or FS-537SD is installed

1.
Check the connector between M9-relay CN13<B>-FSCB J14 for proper connection and correct as necessary.
2.
Check the connector of M9 for proper drive coupling and correct as necessary.
3.
Check the connector between PS25-relay CN13<B>-FSCB J14 for proper connection and correct as necessary.
4.
PS25 I/O check, sensor check
• Control signal: FSCB J14<B>-10 (ON)
• Location of electrical component: FS-537/FS-537SD 16-K to L
5. M9 operation check
• Control signal: FSCB J14<B>-4 to 7
• Location of electrical component: FS-537/FS-537SD 17-K to L
6. Replace M9.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.24  C1142 (bizhub 558/458)

(1)  Contents
Trouble type C1142: Paddle up/down motor's drive malfunction
Rank B
Trouble detection condition <When FS-537 or FS-537SD is The paddle up/down home sensor (PS27) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed while the paddle
up/down motor (M7) is energized.
Trouble isolation Staple
Relevant electrical parts • Paddle up/down motor (M7)
• Paddle up/down home sensor (PS27)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M7-relay CN13<A>-FSCB J14 for proper connection and correct as necessary.
2. Check the connector of M7 for proper drive coupling and correct as necessary.
3. Check the connector between PS27-relay CN13<A>-FSCB J14 for proper connection and correct as necessary.
4. PS27 I/O check, sensor check
• Control signal: FSCB J14<A>-7 (ON)
• Location of electrical component: FS-537/FS-537SD 18-K to L
5. M7 operation check
• Control signal: FSCB J14<A>-1 to 4
• Location of electrical component: FS-537/FS-537SD 18-K to L
6. Replace M7.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.25  C1143 (bizhub 558/458)

(1)  Contents
Trouble type C1143: Arm drive motor’s drive malfunction
Rank B
Trouble detection condition <When FS-537 or FS-537SD is The arm home position sensor (PS26) is not turned ON (unblocked) or OFF
installed> (blocked) even after the set period of time has elapsed while the arm drive
motor (M8) is energized.
Trouble isolation -
Relevant electrical parts • Arm drive motor (M8)
• Arm home position sensor (PS26)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M8-relay CN13<A>-FSCB J14 for proper connection and correct as necessary.
2. Check the connector of M8 for proper drive coupling and correct as necessary.
3. Check the connector between PS26-relay CN13<B>-FSCB J14 for proper connection and correct as necessary.
4. PS26 I/O check, sensor check
• Control signal: FSCB J14<B>-3 (ON)
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• Location of electrical component: FS-537/FS-537SD 17-K to L

5. M8 operation check
• Control signal: FSCB J14<A>-8 to 11
• Location of electrical component: FS-537/FS-537SD 17-K to L
6. Replace M8.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.26  C1144 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1144: Pre-eject drive motor’s drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is • The pre-eject home sensor (PS21) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the pre-
eject drive motor (M9) is turned ON.
• The pre-eject away sensor (PS22) is not turned ON (blocked) or OFF
(unblocked) even after the set period of time has elapsed after the pre-
eject drive motor (M9) is turned ON.
<When FS-537 or FS-537SD is The trail edge stopper home sensor (PS31) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed after the pre-eject
drive motor (M2) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • Pre-eject drive motor (M9)
installed> • Pre-eject home sensor (PS21)
• Pre-eject away sensor (PS22)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Pre-eject drive motor (M2)
installed> • Trail edge stopper home sensor (PS31)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-536 or FS-536SD is installed
1. Check the connector between M9-relay CN7<A>-FSCB J13 for proper connection, and correct as necessary.
2. Check the connector of M9 for proper drive coupling and correct as necessary.
3. Check the connector between PS21-relay CN8-relay CN7<B>-FSCB J12 for proper connection, and correct as necessary.
4. Check the connector between PS22-relay CN8-relay CN7<B>-FSCB J12 for proper connection, and correct as necessary.
5. PS21 I/O check, sensor check
• Control signal: FSCB J12-6 (ON)
• Location of electrical component: FS-536/FS-536SD 7-C
6. PS22 I/O check, sensor check
• Control signal: FSCB J12-9 (ON)
• Location of electrical component: FS-536/FS-536SD 7-C
7. M9 operation check
• Control signal: FSCB J13-3 to 4
• Location of electrical component: FS-536/FS-536SD 9-C
8. Replace M9.
9. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(b)  When FS-537 or FS-537SD is installed

1. Check the connector between M2-relay CN1<A>-FSCB J22 for proper connection and correct as necessary.
2. Check the connector of M2 for proper drive coupling and correct as necessary.
3. Check the connector between PS31-relay CN2-relay CN1<B>-FSCB J22 for proper connection, and correct as necessary.
4. PS31 I/O check, sensor check
• Control signal: FSCB J22<B>-13
• Location of electrical component: FS-537/FS-537SD 3-D
5. M2 operation check
• Control signal: FSCB J22<A>-3 to 4
• Location of electrical component: FS-537/FS-537SD 1-D
6. Replace M2.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.27  C1145 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1145: Trailing edge stopper motor's drive malfunction
Rank B

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Trouble detection condition <When FS-536 or FS-536SD is The trailing edge stopper home position detection sensor (PS20) is not
installed> turned OFF (unblocked) or ON (blocked) even after the set period of time
has elapsed after the trailing edge stopper motor (M6) is turned ON.
<When FS-537 or FS-537SD is The trail edge stopper sensor/F (PS10) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the trail edge
stopper motor/F (M12) is turned ON.
Trouble isolation Staple
Relevant electrical parts <When FS-536 or FS-536SD is • Trailing edge stopper motor (M6)
installed> • Trailing edge stopper home position detection sensor (PS20)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Trail edge stopper motor/F (M12)
installed> • Trail edge stopper sensor/F (PS10)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-536 or FS-536SD is installed
1.
Check the connector between M6-FSCB J5 for proper connection and correct as necessary.
2.
Check the connector of M6 for proper drive coupling and correct as necessary.
3.
Check the connector between PS20-relay CN19-FSCB J5 for proper connection and correct as necessary.
4.
PS20 I/O check, sensor check
• Control signal: FSCB J5-9 (ON)
• Location of electrical component: FS-536/FS-536SD 15-K
5. M6 operation check
• Control signal: FSCB J5-13 to 16
• Location of electrical component: FS-536/FS-536SD 15-K
6. Replace M6.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(b)  When FS-537 or FS-537SD is installed

1.
Check the connector between M12-relay CN5-FSCB J18 for proper connection and correct as necessary.
2.
Check the connector of M12 for proper drive coupling and correct as necessary.
3.
Check the connector between PS10-relay CN5-FSCB J18 for proper connection and correct as necessary.
4.
PS10 I/O check, sensor check
• Control signal: FSCB J18-13 (ON)
• Location of electrical component: FS-537/FS-537SD 6 to 7-D
5. M12 operation check
• Control signal: FSCB J18-14 to 17
• Location of electrical component: FS-537/FS-537SD 7-D
6. Replace M12.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.28  C1146 (bizhub 558/458)

(1)  Contents
Trouble type C1146: Trail edge stopper motor/R's drive malfunction
Rank B
Trouble detection condition <When FS-537 or FS-537SD is The trail edge stopper sensor/R (PS7) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the trail edge
stopper motor/R (M11) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-537 or FS-537SD is • Trail edge stopper motor/R (M11)
installed> • Trail edge stopper sensor/R (PS7)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M11-relay CN4-relay CN3-FSCB J21 for proper connection and correct as necessary.
2. Check the connector of M11 for proper drive coupling, and correct as necessary.
3. Check the connector between PS7-relay CN4-relay CN3-FSCB J21 for proper connection and correct as necessary.
4. PS7 I/O check, sensor check
• Control signal: FSCB J21-16 (ON)
• Location of electrical component: FS-537/FS-537SD 5-D
5. M11 operation check
• Control signal: FSCB J21-17 to 20
• Location of electrical component: FS-537/FS-537SD 5-D
6. Replace M11.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

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3.9.29  C1152 (bizhub 558/458)

(1)  Contents
Trouble type C1152: Paper transport belt motor's malfunction
Rank B
Trouble detection condition <When FS-537SD is installed> Even after a predetermined period of time has elapsed since the paper
transport belt motor (M34) starts operation, the lock signal is not set to L
(turning).
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts • Paper transport belt motor (M34)
• SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M34-relay CN21-FSCB J24 for proper connection and correct as necessary.
2. Check the connector of M34 for proper drive coupling and correct as necessary.
3. M34 operation check
• Control signal: FSCB J24-1 to 11
• Location of electrical component: FS-537/FS-537SD 7-M
4. Replace M34.
5. Replace SDCB.
6. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.30  C1156 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1156: SD paddle motor's malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The paddle home sensor (PS5) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed while the SD
paddle motor (M7) is turning.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • SD paddle motor (M7)
installed> • Paddle home sensor (PS5)
• SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M7-SDCB J8 for proper connection and correct as necessary.
2. Check the connector of M7 for proper drive coupling and correct as necessary.
3. Check the connector between PS5-SDCB J8 for proper connection and correct as necessary.
4. PS5 I/O check, sensor check
• Control signal: SDCB J8-3 (ON)
• Location of electrical component: FS-536/FS-536SD 4-P, FS-537/FS-537SD 3-P
5. M7 operation check
• Control signal: SDCB J8-4 to 7
• Location of electrical component: FS-536/FS-536SD 4-P, FS-537/FS-537SD 3-P
6. Replace M7. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.31  C1182 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1182: Shift motor's drive malfunction (When JS-506 is installed)
Rank B
Trouble detection condition • The tray shift home sensor (PS1) is not turned ON (blocked) after the set period of time has elapsed after
the tray shift motor (M1) is turned ON (start of moving to the home position.)
• The tray shift home sensor (PS1) is not turned OFF (unblocked) after the set period of time has elapsed
after the tray shift motor (M1) is turned ON (start of moving to the shift position.)
Trouble isolation Staple
Relevant electrical parts • Tray shift motor (M1)
• Tray shift home sensor (PS1)
• JS control board (JSCB)

(2)  Procedure
1. Check the connector between M1-JSCB CN208 for proper connection and correct as necessary.
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2. Check the connector of M1 for proper drive coupling and correct as necessary.
3. Check the connector between PS1-JSCB CN208 for proper connection and correct as necessary.
4. PS1 I/O check, sensor check
• Control signal: JSCB CN208-5 (ON)
• Location of electrical component: JS-506 5-C
5. M1 operation check
• Control signal: JSCB CN208-1 (DRV)
• Location of electrical component: JS-506 4 to 5-C
6. Replace M1.
7. JSCB ICP3 conduction check
8. Replace JSCB.
NOTICE
• Link to the wiring diagram ( N.3.9 JS-506)

3.9.32  C1184 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1184: Paper receiving control motor's drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is The paper delivery control sensor (PS28) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed while the paper
receiving control motor (M12) is energized.
<When FS-537 or FS-537SD is The paper delivery control sensor (PS11) is not turned OFF (unblocked) or
installed> ON (blocked) even after the set period of time has elapsed while the paper
receiving control motor (M15) is energized.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • Paper receiving control motor (M12)
installed> • Paper delivery control sensor (PS28)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Paper receiving control motor (M15)
installed> • Paper delivery control sensor (PS11)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-536 or FS-536SD is installed
1. Check the connector between M12-relay CN1-FSCB J14 for proper connection and correct as necessary.
2. Check the connector of M12 for proper drive coupling and correct as necessary.
3. Check the connector between PS28-relay CN1-FSCB J14 for proper connection and correct as necessary.
4. PS28 I/O check, sensor check
• Control signal: FSCB J14<B>-3 (ON)
• Location of electrical component: FS-536/FS-536SD 2 to 3-C
5. M12 operation check
• Control signal: FSCB J14<A>-9 to 12
• Location of electrical component: FS-536/FS-536SD 2-C
6. Replace M12.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(b)  When FS-537 or FS-537SD is installed

1. Check the connector between M15-FSCB J19 for proper connection and correct as necessary.
2. Check the connector of M15 for proper drive coupling and correct as necessary.
3. Check the connector between PS11-relay CN10<A>-FSCB J20 for proper connection and correct as necessary.
4. PS11 I/O check, sensor check
• Control signal: FSCB J20<A>-3 (ON)
• Location of electrical component: FS-537/FS-537SD 10-D
5. M15 operation check
• Control signal: FSCB J19-1 to 4
• Location of electrical component: FS-537/FS-537SD 10-D
6. Replace M15.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.33  C1195 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1195: Paper discharge control motor's malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The curl cover detection sensor (PS2) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the paper
discharge control motor (M2) is turned ON.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
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Relevant electrical parts <When FS-536SD or FS-537SD is • Paper discharge control motor (M2)
installed> • Curl cover detection sensor (PS2)
• SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M2-relay CN22 (FS-536SD), CN25 (FS-537SD)-relay CN21 (FS-536SD), CN26 (FS-537SD)-SDCB J5 for
proper connection and correct as necessary.
2. Check the connector of M2 for proper drive coupling and correct as necessary.
3. Check the connector between PS2-relay CN22 (FS-536SD), CN25 (FS-537SD)-relay CN21 (FS-536SD), CN26 (FS-537SD)-SDCB J5 for
proper connection and correct as necessary.
4. PS2 I/O check, sensor check
• Control signal: SDCB J5-3 (ON)
• Location of electrical component: FS-536/FS-536SD 4-L, FS-537/FS-537SD 3-K
5. M2 operation check
• Control signal: SDCB J5-4 to 7
• Location of electrical component: FS-536/FS-536SD 4-L, FS-537/FS-537SD 3-K
6. Replace M2. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.34  C1196 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1196: Center fold guide motor’s malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The guide home sensor (PS7) is not turned OFF (unblocked) or ON
installed> (blocked) even after the set period of time has elapsed after the center fold
guide motor (M6) is turned ON.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Center fold guide motor (M6)
installed> • Guide home sensor (PS7)
• SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M6-SDCB J9 for proper connection and correct as necessary.
2. Check the connector of M6 for proper drive coupling and correct as necessary.
3. Check the connector between PS7-SDCB J9 for proper connection and correct as necessary.
4. PS7 I/O check, sensor check
• Control signal: SDCB J9-6 (ON)
• Location of electrical component: FS-536/FS-536SD 5-P, FS-537/FS-537SD 4-P
5. M6 operation check
• Control signal: SDCB J9-7 to 10
• Location of electrical component: FS-536/FS-536SD 4-P, FS-537/FS-537SD 4-P
6. Replace M6. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.35  C1197 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1197: Tri-folding guide motor’s malfunction
Rank B
Trouble detection condition <When FS-536SD or FS-537SD is The tri-folding gate home sensor (PS11) is not turned OFF (blocked) or ON
installed> (unblocked) even after the set period of time has elapsed while the tri-folding
guide motor (M8) is energized.
Trouble isolation Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts <When FS-536SD or FS-537SD is • Tri-folding guide motor (M8)
installed> • Tri-folding gate home sensor (PS11)
• SD control board (SDCB)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M8-SDCB J8 for proper connection and correct as necessary.
2. Check the connector of M8 for proper drive coupling and correct as necessary.
3. Check the connector between PS11-SDCB J8 for proper connection and correct as necessary.
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4. PS11 I/O check, sensor check

• Control signal: SDCB J8-10 (ON)
• Location of electrical component: FS-536/FS-536SD 3-P, FS-537/FS-537SD 3-P
5. M8 operation check
• Control signal: SDCB J8-11 to 14
• Location of electrical component: FS-536/FS-536SD 3-P, FS-537/FS-537SD 2-P
6. Replace M8. (FS-536SD / FS-537SD)
7. Replace SDCB. (FS-536SD / FS-537SD)
8. Replace FSCB. (FS-536SD / FS-537SD)
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.36  C11A1 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C11A1: Exit roller pressure/ retraction malfunction (When FS-533 is installed)
Rank B
Trouble detection condition <When FS-533 is installed> The pick up roller position sensor (PS105) is not turned ON (blocked) or OFF
(unblocked) even after the set period of time has elapsed after the exit roller
lift up motor (M104) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-533 is installed> • Exit roller lift up motor (M104)
• Pick up roller position sensor (PS105)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M104-FSCB CN109 for proper connection and correct as necessary.
2. Check the connector of M104 for proper drive coupling and correct as necessary.
3. Check the connector between PS105-FSCB CN110 for proper connection and correct as necessary.
4. PS105 I/O check, sensor check
• Control signal: FSCB CN110
• Location of electrical component: FS-533 7-D to E
5. M104 operation check
• Control signal: FSCB CN109
• Location of electrical component: FS-533 9-D to E
6. Replace M104.
7. FSCB CP104 conduction check
8. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.8 FS-533)

3.9.37  C11A2 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C11A2: Receiving roller retraction motor's drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is The receiving roller retraction sensor (PS11) is not turned OFF (blocked) or
installed> ON (unblocked) even after the set period of time has elapsed after the
receiving roller retraction motor (M4) is turned ON.
<When FS-537 or FS-537SD is The receiving roller retraction sensor (PS22) is not turned OFF (blocked) or
installed> ON (unblocked) even after the set period of time has elapsed after the
receiving roller retraction motor (M10) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • Receiving roller retraction motor (M4)
installed> • Receiving roller retraction sensor (PS11)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Receiving roller retraction motor (M10)
installed> • Receiving roller retraction sensor (PS22)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-536 or FS-536SD is installed
1. Check the connector between M4-FSCB J4 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS11-FSCB J4 for proper connection and correct as necessary.
4. PS11 I/O check, sensor check
• Control signal: FSCB J4<B>-16 (ON)
• Location of electrical component: FS-536/FS-536SD 16-C
5. M4 operation check
• Control signal: FSCB J4<A>-1 to 4
• Location of electrical component: FS-536/FS-536SD 13-C
6. Replace M4.
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7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(b)  When FS-537 or FS-537SD is installed

1. Check the connector between M10-FSCB J12 for proper connection and correct as necessary.
2. Check the connector of M10 for proper drive coupling, and correct as necessary.
3. Check the connector between PS22-FSCB J12 for proper connection and correct as necessary.
4. PS22 I/O check, sensor check
• Control signal: FSCB J12<B>-7 (ON)
• Location of electrical component: FS-537/FS-537SD 17-D
5. M10 operation check
• Control signal: FSCB J12<B>-1 to 4
• Location of electrical component: FS-537/FS-537SD 17-D
6. Replace M10.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.38  C11C5 (bizhub 558/458)

(1)  Contents
Trouble type C11C5: Paper size detect board malfunction
Rank B
Trouble detection condition <When FS-537+PK-523 or The size of a transported paper is not detected, causing no punch operation.
FS-537SD+PK-523 is installed>
Trouble isolation -
Relevant electrical parts Paper size detect board (PSDTB)

(2)  Procedure
1. Check the sensor part of PSDTB, to clean if it is dirty.
2. Check the connector between PSDTB-PKCB CN38 for proper connection and correct as necessary.
3. Replace PSDTB.

3.9.39  C11E1 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C11E1: Paper exit switching drive malfunction
Rank B
Trouble detection condition <When FS-536 or FS-536SD is The exchange folded paper output sensor (PS30) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has elapsed
after the FNS entry transport motor (M2) is turned ON.
<When FS-537 or FS-537SD is The route change gate home sensor (PS21) is not turned OFF (unblocked)
installed> or ON (blocked) even after the set period of time has elapsed after the route
change gate motor (M4) is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-536 or FS-536SD is • FNS entry transport motor (M2)
installed> • Exchange folded paper output sensor (PS30)
• FS control board (FSCB)
<When FS-537 or FS-537SD is • Route change gate motor (M4)
installed> • Route change gate home sensor (PS21)
• FS control board (FSCB)

(2)  Procedure
(a)  When FS-536 or FS-536SD is installed
1. Check the connector between M2-FSCB J9 for proper connection and correct as necessary.
2. Check the connector of M2 for proper drive coupling and correct as necessary.
3. Check the connector between PS30-FSCB J4 for proper connection and correct as necessary.
4. PS30 I/O check, sensor check
• Control signal: FSCB J4<A>-15 (ON)
• Location of electrical component: FS-536/FS-536SD 14-C
5. M2 operation check
• Control signal: FSCB J9<A>-1 to 4
• Location of electrical component: FS-536/FS-536SD 12-C
6. Replace M2.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.10 FS-536/FS-536SD)

(b)  When FS-537 or FS-537SD is installed

1. Check the connector between M4-FSCB J12 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
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3. Check the connector between PS21-FSCB J12 for proper connection and correct as necessary.
4. PS21 I/O check, sensor check
• Control signal: FSCB J12<B>-12 (ON)
• Location of electrical component: FS-537/FS-537SD 18-D
5. M4 operation check
• Control signal: FSCB J21<B>-8 to 9
• Location of electrical component: FS-537/FS-537SD 18-D
6. Replace M4.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.40  C11E2 (bizhub 558/458)

(1)  Contents
Trouble type C11E2: Paper exit switching (JS) drive malfunction
Rank B
Trouble detection condition <When FS-537 or FS-537SD is The sub tray/JS route change gate home sensor (PS23) is not turned OFF
installed> (unblocked) or ON (blocked) even after the set period of time has elapsed
after the sub tray discharge motor (M18) is turned ON.
Trouble isolation -
Relevant electrical parts • Sub tray discharge motor (M18)
• Sub tray/JS route change gate home sensor (PS23)
• FS control board (FSCB)

(2)  Procedure
1. Check the connector between M18-FSCB J12 for proper connection and correct as necessary.
2. Check the connector of M18 for proper drive coupling and correct as necessary.
3. Check the connector between PS23-FSCB J12 for proper connection and correct as necessary.
4. PS23 I/O check, sensor check
• Control signal: FSCB J12<A>-16 (ON)
• Location of electrical component: FS-537/FS-537SD 17-D
5. M18 operation check
• Control signal: FSCB J12<A>-5 to 6
• Location of electrical component: FS-537/FS-537SD 16-D
6. Replace M18.
7. Replace FSCB.
NOTICE
• Link to the wiring diagram ( N.3.11 FS-537/FS-537SD)

3.9.41  C1402 (bizhub 558/458/368/308)

(1)  Contents
Trouble type C1402: FS nonvolatile memory error (When FS-533 is installed)
Rank C
Trouble detection condition When the main power switch is turned ON, malfunctioning of the nonvolatile memory on the FS control board
(FSCB) is detected.
Trouble isolation -
Relevant electrical parts FS control board (FSCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace FSCB.

3.9.42  C1403 (bizhub 558/458)

(1)  Contents
Trouble type C1403: PK flash ROM error
Rank C
Trouble detection condition <When FS-537+PK-523 or Data of flash ROM of the PK is determined to be faulty when the main power
FS-537SD+PK-523 is installed> switch is turned ON.
Trouble isolation -
Relevant electrical parts Punch control board (PKCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace PKCB.

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3.9.43  C1404 (bizhub 558/458)

(1)  Contents
Trouble type C1404: PI flash ROM error
Rank C
Trouble detection condition <When FS-537+PI-507 or Data of flash ROM of the PI is determined to be faulty when the main power
FS-537SD+PI-507 is installed> switch is turned ON.
Trouble isolation -
Relevant electrical parts PI drive board (PIDB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace PIDB.

3.10  C2### (bizhub 368/308)

3.10.1  C2355 (bizhub 368/308)
(1)  Contents
Trouble type C2355: Transfer belt cleaner cooling fan failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Transfer belt cleaner cooling fan (FM2)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM2-relay CN115-relay CN141-MFPB CN15EB for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM2 operation check
• Control signal: MFPB CN15EB-3 (REM), MFPB CN15EB-5 (LOCK)
• Location of electrical component: 9-C
4. Replace FM2.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.10.2  C2414 (bizhub 368/308)

(1)  Contents
Trouble type C2414: Developing unit/K new article release
Rank B
Trouble detection condition The status with the new unit is not cleared after the new developing unit is set.
Trouble isolation -
Relevant electrical parts • Developing unit
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Reinstall developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
4. Replace the developing unit.
5. Replace FRB.
6. Replace MFPB.

3.10.3  C2557 (bizhub 368/308)

(1)  Contents
Trouble type C2557: Abnormally low toner density detected black TCR sensor
Rank B
Trouble detection condition When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a
predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge
• Toner empty sensor/K (PS31)
• Toner cartridge motor/K (M25)

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• Toner supply motor/K (M6)

• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Perform image troubleshooting procedure if image density is low.
2. Reinstall developing unit.
3. Reinstall toner cartridge.
4. Check the connector between the developing unit -FRB CN13 for proper connection and correct as necessary.
5. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
6. M25 operation check
• Control signal: MFPB CN30E-1 to 4
• Location of electrical component: 16-C
7. M6 operation check
• Control signal: MFPB CN30E-5 to 8
• Location of electrical component: 17-C
8. If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them.
9. Replace the developing unit.
10. Replace FRB.
11. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.10.4  C2558 (bizhub 368/308)

(1)  Contents
Trouble type C2558: Abnormally high toner density detected black TCR sensor
Rank B
Trouble detection condition The TC ratio of the toner determined by the toner replenishment control is detected to be the predetermined
value or over for consecutive times.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Reinstall developing unit.
2. Reinstall toner cartridge.
3. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
5. Replace the developing unit.
6. Replace FRB.
7. Replace MFPB.

3.10.5  C255C (bizhub 368/308)

(1)  Contents
Trouble type C255C: Black TCR sensor adjustment failure
Rank B
Trouble detection condition TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge motor/K (M25)
• Toner supply motor/K (M6)
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Reinstall developing unit.
2. Check the connector between the developing unit -FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
4. M25 operation check
• Control signal: MFPB CN30E-1 to 4
• Location of electrical component: 16-C
5. M6 operation check
• Control signal: MFPB CN30E-5 to 8
• Location of electrical component: 17-C
6. Replace the developing unit.
7. Replace FRB.
8. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)
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3.10.6  C2564 (bizhub 368/308)

(1)  Contents
Trouble type C2564: Black TCR sensor failure
Rank B
Trouble detection condition • Alarm signals for TCR sensor is detected more than the predetermined number of times.
• This detection is used for detecting disconnection of TCR sensor connector.
Trouble isolation -
Relevant electrical parts • Developing unit
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Reinstall developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
4. Replace the developing unit.
5. Replace FRB.
6. MFPB ICP2E conduction check
7. Replace MFPB.

3.10.7  C2650 (bizhub 368/308)

(1)  Contents
Trouble type C2650: Main backup media access error
Rank C
Trouble detection condition • The re-written data, which has been read out, checked and founded as error, is read out again and found as
error.
• The error was found when reading out the counter value.
• The main body detects that the EEPROM is not mounted.
Trouble isolation -
Relevant electrical parts • EEPROM 1 (EEPROM/1)
• MFP board (MFPB)

(2)  Procedure
1. Check to see if the EEPROM is mounted in a reverse direction.
2. Check the connector from MFPB to EEPROM for proper connection and correct as necessary.
3. Replace MFPB.
4. Replace EEPROM/1.
1. Replace the current EEPROM with a new one.
2. Replace the following components with new ones.
When the transfer belt unit and the fusing unit have been replaced with new ones, perform [New Release] in the service mode. When the
transfer roller has been replaced with a new one, perform [Counter clear].
• Developing unit
• Drum unit
• Toner cartridge
• Transfer belt unit
• Fusing unit
• Transfer roller
• Feed roller, pick-up roller, separation roller (including options)
3. Turn ON the main power switch and check to see that warm-up is started.
Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected.
4. Make the specified readjustments.
5. If the above actions do not solve the problem, contact KM.

3.10.8  C2A14 (bizhub 368/308)

(1)  Contents
Trouble type C2A14: Drum unit/K new release failure
Rank B
Trouble detection condition The status with the new unit is not cleared after the new drum unit is set.
Trouble isolation -
Relevant electrical parts • Drum unit
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Clean the connection between the drum unit and the machine if dirty.
2. Reinstall the drum unit.
3. Check the connector between the drum unit-FRB CN12 for proper connection and correct as necessary.
4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
5. Replace the drum unit.
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6. Replace FRB.
7. Replace MFPB.

3.10.9  C2A24 (bizhub 368/308)

(1)  Contents
Trouble type C2A24: Toner cartridge/K new release failure
Rank C
Trouble detection condition The status with the new unit is not cleared after the new toner cartridge is set.
Trouble isolation -
Relevant electrical parts • Toner cartridge
• MFP board (MFPB)

(2)  Procedure
1. Clean the connection between the toner cartridge and the machine if dirty.
2. Check the connector between the toner cartridge-relay CN79-MFPB CN35E for proper connection and correct as necessary.
3. Reinstall the toner cartridge.
4. Check the harness for proper connection and correct as necessary.
5. Replace the toner cartridge.
6. Replace MFPB.

3.11  C2### (bizhub 558/458)

3.11.1  C2350 (bizhub 558/458)
(1)  Contents
Trouble type C2350: Toner suction fan's failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Toner suction fan (FM11)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM11-relay CN62-MFPB CN31E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM11 operation check
• Control signal: MFPB CN31E<A>-12 (REM), MFPB CN31E<A>-14 (LOCK)
• Location of electrical component: 24-J
4. Replace FM11.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.11.2  C2355 (bizhub 558/458)

(1)  Contents
Trouble type C2355: Transfer belt cleaner cooling fan's failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Transfer belt cleaner cooling fan (FM2)
• Expansion control board (EXCB)

(2)  Procedure
1. Check the connector between FM2-relay CN115-EXCB CN5 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM2 operation check
• Control signal: EXCB CN5-1 (REM), EXCB CN5-3 (LOCK)
• Location of electrical component: 28-P
4. Replace FM2.
5. MFPB F6E conduction check
6. Replace EXCB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.11.3  C2414 (bizhub 558/458)

(1)  Contents
Trouble type C2414: Developing unit/K new article release
Rank B
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Trouble detection condition The status with the new unit is not cleared after the new developing unit is set.
Trouble isolation -
Relevant electrical parts • Developing unit
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Reinstall the developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
4. Replace the developing unit.
5. Replace FRB.
6. Replace MFPB.

3.11.4  C2557 (bizhub 558/458)

(1)  Contents
Trouble type C2557: Abnormally low toner density detected black TCR sensor
Rank B
Trouble detection condition When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a
predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge
• Toner empty sensor/K (PS31)
• Toner cartridge motor/K (M25)
• Toner supply motor/K (M6)
• Expansion control board (EXCB)
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Perform image troubleshooting procedure if image density is low.
2. Reinstall the developing unit.
3. Reinstall the toner cartridge.
4. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
5. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
6. M25 operation check
• Control signal: MFPB CN28E-4 to 7
• Location of electrical component: 11-C
7. M6 operation check
• Control signal: EXCB CN3-4 to 7
• Location of electrical component: 26-T
8. If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them.
9. Replace the developing unit.
10. Replace FRB.
11. Replace EXCB.
12. MFPB F6E conduction check
13. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.11.5  C2558 (bizhub 558/458)

(1)  Contents
Trouble type C2558: Abnormally high toner density detected black TCR sensor
Rank B
Trouble detection condition The TC ratio of the toner determined by the toner replenishment control is detected to be the predetermined
value or over for consecutive times.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Reinstall the developing unit.
2. Reinstall the toner cartridge.
3. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
5. Replace the developing unit.
6. Replace FRB.
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7. Replace MFPB.

3.11.6  C255C (bizhub 558/458)

(1)  Contents
Trouble type C255C: Black TCR sensor adjustment failure
Rank B
Trouble detection condition TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Trouble isolation -
Relevant electrical parts • Developing unit
• Toner cartridge motor/K (M25)
• Toner supply motor/K (M6)
• Expansion control board (EXCB)
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Reinstall the developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
4. M25 operation check
• Control signal: MFPB CN28E-4 to 7
• Location of electrical component: 15-C
5. M6 operation check
• Control signal: EXCB CN3-4 to 7
• Location of electrical component: 16-C
6. Replace the developing unit.
7. Replace FRB.
8. Replace EXCB.
9. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.11.7  C2564 (bizhub 558/458)

(1)  Contents
Trouble type C2564: Black TCR sensor failure
Rank B
Trouble detection condition • Alarm signals for TCR sensor is detected more than the predetermined number of times.
• This detection is used for detecting disconnection of TCR sensor connector.
Trouble isolation -
Relevant electrical parts • Developing unit
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Reinstall the developing unit.
2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary.
3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
4. Replace the developing unit.
5. Replace FRB.
6. Replace MFPB.

3.11.8  C2650, C265B (bizhub 558/458)

(1)  Contents
Trouble type • C2650: Main backup media access error 1
• C265B: Main backup media access error 2
Rank C
Trouble detection condition • The re-written data, which has been read out, checked and founded as error, is read out again and found as
error.
• The error was found when reading out the counter value.
• The main body detects that the EEPROM is not mounted.
Trouble isolation -
Relevant electrical parts • C2650: EEPROM1 (EEPROM/1)
• C265B: EEPROM2 (EEPROM/2)
• MFP board (MFPB)

(2)  Procedure
1. Make sure that EEPROM/1 and EEPROM/2 are mounted in their respective correct positions.
2. Check to see if the EEPROM is mounted in a reverse direction.
3. Check the connector from MFPB to EEPROM for proper connection and correct as necessary.
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4. Replace MFPB.
5. Replace EEPROM/1 and EEPROM/2.
1. Replace the current EEPROM with a new one.
2. Replace the following components with new ones.
When the transfer belt unit and the fusing unit have been replaced with new ones, perform [New Release] in the service mode. When the
transfer roller has been replaced with a new one, perform [Counter clear].
• Developing unit
• Drum unit
• Toner cartridge
• Transfer belt unit
• Fusing unit
• Transfer roller
• Feed roller, pick-up roller, separation roller (including options)
3. Turn ON the main power switch and check to see that warm-up is started.
Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected.
4. Make the specified readjustments.
6. If the above actions do not solve the problem, contact KM.

3.11.9  C265A (bizhub 558/458)

(1)  Contents
Trouble type C265A: Main backup media wrongly installation
Rank C
Trouble detection condition The EEPROM/1 and EEPROM/2 are mounted in a reverse direction.
Trouble isolation -
Relevant electrical parts • EEPROM1 (EEPROM/1)
• EEPROM2 (EEPROM/2)

(2)  Procedure
1. Check to see if the EEPROM/1 and EEPROM/2 are mounted in a reverse direction.
2. Check the type of the installed EEPROM and replace it if it is a wrong one.
3. Replace EEPROM/1 and EEPROM/2.

3.11.10  C2A14 (bizhub 558/458)

(1)  Contents
Trouble type C2A14: Drum unit/K new release failure
Rank B
Trouble detection condition The status with the new unit is not cleared after the new drum unit is set.
Trouble isolation -
Relevant electrical parts • Drum unit
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Clean the connection between the drum unit and the main body if dirty.
2. Reinstall the drum unit.
3. Check the connector between the drum unit-FRB CN12 for proper connection and correct as necessary.
4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary.
5. Replace the drum unit.
6. Replace FRB.
7. Replace MFPB.

3.11.11  C2A24 (bizhub 558/458)

(1)  Contents
Trouble type C2A24: Toner cartridge/K new release failure
Rank C
Trouble detection condition The status with the new unit is not cleared after the new toner cartridge is set.
Trouble isolation -
Relevant electrical parts • Toner cartridge
• Expansion control board (EXCB)

(2)  Procedure
1. Clean the connection between the toner cartridge and the main body if dirty.
2. Check the connector between the toner cartridge-relay CN79-EXCB CN5 for proper connection and correct as necessary.
3. Reinstall the toner cartridge.
4. Check the harness for proper connection and correct as necessary.
5. Replace the toner cartridge.
6. Replace EXCB.

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3.12  C3### (bizhub 368/308)

3.12.1  C3101, C3103 (bizhub 368/308)
(1)  Contents
Trouble type • C3101: Pressure roller pressure failure
• C3103: Pressure roller release failure
Rank B
Trouble detection condition C3101:
• The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing
pressure motor (M11) has started rotating during pressure by the pressure roller.
• The fusing pressure home sensor (PS38) is not blocked even after the lapse of a predetermined period of
time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller.
C3103:
• The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing
pressure motor (M11) has started rotating during retraction of the pressure roller.
• The fusing pressure home sensor (PS38) is not unblocked even after the lapse of a predetermined period of
time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Fusing pressure motor (M11)
• Fusing pressure home sensor (PS38)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between M11-MFPB CN15EA for proper connection and correct as necessary.
2. Check the connector between the fusing unit-relay CN98, CN99, CN104-MFPB CN13E for proper connection and correct as necessary.
3. PS38 I/O check, sensor check
• Control signal: MFPB CN13E-12 (ON)
• Location of electrical component: 11-C
4. M11 operation check
• Control signal: MFPB CN15EA-5 to 8
• Location of electrical component: 6-C
5. Replace M11.
6. Replace the fusing unit.
7. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.12.2  C3201, C3202 (bizhub 368/308)

(1)  Contents
Trouble type • C3201: Fusing motor failure to turn
• C3202: Fusing motor turning at abnormal timing
Rank B
Trouble detection condition • C3201: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor
is turning.
• C3202: The motor lock signal remains LOW for a predetermined continuous period of time while the motor
remains stationary.
Trouble isolation -
Relevant electrical parts • Fusing motor (M3)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between M3-MFPB CN8E for proper connection and correct as necessary.
2. Check the loading status of the fusing unit drive, and correct the error as necessary.
3. M3 operation check
• Control signal: MFPB CN8E-9 (REM), MFPB CN8E-12 (LOCK)
• Location of electrical component: 2-C
4. Replace M3.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.12.3  C3302 (bizhub 368/308)

(1)  Contents
Trouble type C3302: Paper cooling fan failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Paper cooling fan (FM8)
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• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM8-relay CN106-MFPB CN15EB for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM8 operation check
• Control signal: MFPB CN15EB-9 (REM), MFPB CN15EB-11 (LOCK)
• Location of electrical component: 9-C
4. Replace FM8.
5. MFPB ICP3E conduction check
6. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.12.4  C3425 (bizhub 368/308)

(1)  Contents
Trouble type C3425: Fusing warm-up trouble
Rank A
Trouble detection condition • Detected temperature of the heating roller temperature sensor (TEMS) does not go up a given range
of temperature even after a lapse of given period of time at warm up.
• The temperature detected by the heating roller temperature sensor (TEMS) does not shift from the
pre-standby state or the post-print printing-enable wait state even after the lapse of a predetermined
period of time after the completion of warm-up.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller temperature sensor (TEMS)
• DC power supply (DCPU)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit and DCPU for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.
6. Replace DCPU.

3.12.5  C3722, C3725, C3726 (bizhub 368/308)

(1)  Contents
Trouble type • C3722: Fusing abnormally high temperature detection (Edge of the heating roller)
• C3725: Fusing abnormally high temperature detection (Main of the heating side)
• C3726: Fusing abnormally high temperature detection (Center of the heating side)
Rank A
Trouble detection condition • C3722: Detected temperature of the heating roller thermistor 1 (TH1) goes beyond a given temperature for
a given period of time consecutively.
• C3725: Detected temperature of the heating roller temperature sensor (TEMS) goes beyond a given
temperature for a given period of time consecutively.
• C3726: Detected temperature of the heating roller thermistor 2 (TH2) goes beyond a given temperature for
a given period of time consecutively.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3722: Heating roller thermistor 1 (TH1)
• C3725: Heating roller temperature sensor (TEMS)
• C3726: Heating roller thermistor 2 (TH2)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.12.6  C3731 (bizhub 368/308)

(1)  Contents
Trouble type C3731: Fusing abnormally high temperature detection (Hard protector)
Rank A
Trouble detection condition The hard protector signal error is detected for a given period of time consecutively.
Trouble isolation -
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Relevant electrical parts • Fusing unit

• Heating roller thermistor 1 (TH1)
• Heating roller temperature sensor (TEMS)
• Heating roller thermistor 2 (TH2)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.12.7  C3825, C3826 (bizhub 368/308)

(1)  Contents
Trouble type • C3825: Fusing abnormally low temperature detection (Main of the heating roller)
• C3826: Fusing abnormally low temperature detection (Center of the heating roller)
Rank A
Trouble detection condition • C3825: The heating roller temperature sensor (TEMS) continues to detect a temperature lower than a
predetermined one for a predetermined period of time.
• C3826: The heating roller thermistor 2 (TH2) continues to detect a temperature lower than a predetermined
one for a predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3825: Heating roller temperature sensor (TEMS)
• C3826: Heating roller thermistor 2 (TH2)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.12.8  C3922, C3925, C3926 (bizhub 368/308)

(1)  Contents
Trouble type • C3922: Fusing sensor wire breaks detection (Edge of the heating roller)
• C3925: Fusing sensor wire breaks detection (Main of the heating roller)
• C3926: Fusing sensor wire breaks detection (Center of the heating roller)
Rank A
Trouble detection condition • C3922: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor
1 (TH1) voltage does not decrease by predetermined steps (temperature rise) within a predetermined
period of time.
• C3925: After a predetermined period of time after the warm-up stage is started, the heating roller
temperature sensor (TEMS) voltage does not increase by predetermined steps (temperature rise) within a
predetermined period of time.
• C3926: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor
2 (TH2) voltage does not decrease by predetermined steps (temperature rise) within a predetermined
period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3922: Heating roller thermistor 1 (TH1)
• C3925: Heating roller temperature sensor (TEMS)
• C3926: Heating roller thermistor 2 (TH2)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.12.9  C392B (bizhub 368/308)

(1)  Contents
Trouble type C392B: Fusing sensor wire breaks detection (difference of temperature)
Rank A

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Trouble detection condition The difference between the temperature corrected by the heating roller thermistor 1 (TH1) and the temperature
detected by the heating roller thermistor 2 (TH2) exceeds a predetermined value.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermistor 1 (TH1)
• Heating roller thermistor 2 (TH2)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit.
5. Replace MFPB.

3.13  C3### (bizhub 558/458)

3.13.1  C3101, C3103 (bizhub 558/458)
(1)  Contents
Trouble type • C3101: Pressure roller pressure failure
• C3103: Pressure roller release failure
Rank B
Trouble detection condition C3101:
• The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing
pressure motor (M11) has started rotating during pressure by the pressure roller.
• The fusing pressure home sensor (PS38) is not blocked even after the lapse of a predetermined period of
time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller.
C3103:
• The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing
pressure motor (M11) has started rotating during retraction of the pressure roller.
• The fusing pressure home sensor (PS38) is not unblocked even after the lapse of a predetermined period of
time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Fusing pressure motor (M11)
• Fusing pressure home sensor (PS38)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between M11-relay CN112-MFPB CN15E for proper connection and correct as necessary.
2. Check the connector between the fusing unit-relay CN96-MFPB CN22E for proper connection and correct as necessary. (bizhub 558)
3. Check the connector between the fusing unit-relay CN104-MFPB CN12E for proper connection and correct as necessary. (bizhub 458)
4. PS38 I/O check, sensor check
• Control signal: 558 MFPB CN22E-9 (ON), 458 MFPB CN12E-12 (ON)
• Location of electrical component: 558 22-C, 458 24-C
5. M11 operation check
• Control signal: MFPB CN15E<A>-7 to 10
• Location of electrical component: 558 16-C, 458 19-C
6. Replace M11.
7. Replace the fusing unit. (bizhub 558 / bizhub 458)
8. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.13.2  C3102 (bizhub 558/458)

(1)  Contents
Trouble type C3102: Heating roller failure to turn (bizhub 558)
Rank A
Trouble detection condition The hard latch signal from one or both of the heating roller rotation latch detection 1 and the heating roller
rotation latch detection 2 is turned ON.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller rotation sensor (PS37)
• Fusing motor (M3)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for proper installation and correct as necessary.
2. Check the connector between M3-MFPB CN14E for proper connection and correct as necessary.
3. Check the connector of M3 for proper drive coupling and correct as necessary.
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4. Check the connector between the fusing unit-relay CN100-MFPB CN13E for proper connection and correct as necessary.
5. PS37 I/O check, sensor check
• Control signal: MFPB CN13E-3 (ON)
• Location of electrical component: 23-C
6. M3 operation check
• Control signal: MFPB CN14E-9 (REM), MFPB CN14E-12 (LOCK)
• Location of electrical component: 2-C
7. Replace M3.
8. Replace the fusing unit.
9. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.13.3  C3201, C3202 (bizhub 558/458)

(1)  Contents
Trouble type • C3201: Fusing motor's failure to turn
• C3202: Fusing motor's turning at abnormal timing
Rank B
Trouble detection condition • C3201: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor
is turning.
• C3202: The motor lock signal remains LOW for a predetermined continuous period of time while the motor
remains stationary.
Trouble isolation -
Relevant electrical parts • Fusing motor (M3)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between M3-MFPB CN14E for proper connection and correct as necessary.
2. Check the loading status of the fusing unit drive, and correct the error as necessary.
3. M3 operation check
• Control signal: MFPB CN14E-9 (REM), MFPB CN14E-12 (LOCK)
• Location of electrical component: 2-C
4. Replace M3.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.13.4  C3302 (bizhub 558/458)

(1)  Contents
Trouble type C3302: Paper cooling fan's failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Paper cooling fan (FM8)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM8-relay CN106-MFPB CN15E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM8 operation check
• Control signal: MFPB CN15E<A>-13 (REM), MFPB CN15E<A>-15 (LOCK)
• Location of electrical component: 558 16-C, 458 20-C
4. Replace FM8.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.13.5  C3425 (bizhub 558/458)

(1)  Contents
Trouble type C3425: Fusing warm-up trouble
Rank A
Trouble detection condition • Detected temperature of the heating roller temperature sensor 1 (TEMS/1) or heating roller temperature
sensor (TEMS) does not go up a given range of temperature even after a lapse of given period of time at
warm up.
• The temperature detected by the heating roller temperature sensor 1 (TEMS/1) or heating roller
temperature sensor (TEMS) does not shift from the pre-standby state or the post-print printing-enable wait
state even after the lapse of a predetermined period of time after the completion of warm-up.
Trouble isolation -
Relevant electrical parts • Fusing unit
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• bizhub 558: Heating roller temperature sensor 1 (TEMS/1)

• bizhub 458: Heating roller temperature sensor (TEMS)
• DC power supply (DCPU)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary.
4. Replace the fusing unit. (bizhub 558 / bizhub 458)
5. Replace MFPB.
6. Replace DCPU.

3.13.6  C3722, C3725, C3726 (bizhub 558/458)

(1)  Contents
Trouble type • C3722: Fusing abnormally high temperature detection (Edge of the heating side)
• C3725: Fusing abnormally high temperature detection (Main of the heating side)
• C3726: Fusing abnormally high temperature detection (Center of the heating side)
Rank A
Trouble detection condition • C3722: Detected temperature of the heating roller thermistor 1 (TH1) goes beyond a given temperature for
a given period of time consecutively.
• C3725: Detected temperature of the heating roller temperature sensor 1 (TEMS/1) or heating roller
temperature sensor (TEMS) goes beyond a given temperature for a given period of time consecutively.
• C3726: Detected temperature of the heating roller thermistor 2 (TH2) goes beyond a given temperature for
a given period of time consecutively.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3722: Heating roller thermistor 1 (TH1)
• C3725 (bizhub 558): Heating roller temperature sensor 1 (TEMS/1)
• C3725 (bizhub 458): Heating roller temperature sensor (TEMS)
• C3726: Heating roller thermistor 2 (TH2)
• IH power supply (IHPU) (bizhub 558 only)
• Fusing power supply (FUPU) (bizhub 458 only)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 558)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458)
5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 558)
6. Replace the fusing unit. (bizhub 558 / bizhub 458)
7. Replace IHPU. (bizhub 558 only)
8. Replace FUPU. (bizhub 458 only)
9. Replace MFPB.

3.13.7  C3736, C3737, C3738, C3739 (bizhub 558/458)

(1)  Contents
Trouble type • C3736: Fusing abnormally high temperature detection hard protector (Middle of the heating side)
• C3737: Fusing abnormally high temperature detection hard protector (Center of the heating side) (bizhub
558)
• C3738: Fusing abnormally high temperature detection hard protector (Center of the heating side) (bizhub
558)
• C3739: Fusing abnormally high temperature detection hard protector (Edge of the heating side)
Rank A
Trouble detection condition • C3736: An abnormally high temperature is detected on the hard protector circuit (middle of the heating
side).
• C3737: An abnormally high temperature is detected on the hard protector circuit (center of the heating
side).
• C3738: An abnormally high temperature is detected on the hard protector circuit (center of the heating
side).
• C3739: An abnormally high temperature is detected on the hard protector circuit (edge of the heating side).
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3736: Heating roller thermistor 2 (TH2)
• C3737 (bizhub 558): Heating roller temperature sensor 1 (TEMS/1)
• C3737 (bizhub 458): Heating roller temperature sensor (TEMS)
• C3738: Heating roller thermistor 3 (TH3)
• C3739: Heating roller thermistor 1 (TH1)
• IH power supply (IHPU) (bizhub 558 only)
• MFP board (MFPB)
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(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 558)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458)
5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 558)
6. Replace the fusing unit. (bizhub 558 / bizhub 458)
7. Replace IHPU. (bizhub 558 only)
8. Replace MFPB.

3.13.8  C3822, C3825, C3826 (bizhub 558/458)

(1)  Contents
Trouble type • C3822: Fusing abnormally low temperature detection (Edge of the heating side) (bizhub 558)
• C3825: Fusing abnormally low temperature detection (Main of the heating side)
• C3826: Fusing abnormally low temperature detection (Center of the heating side) (bizhub 458)
Rank A
Trouble detection condition • C3822: The heating roller thermistor 1 (TH1) continues to detect a temperature lower than a predetermined
one for a predetermined period of time.
• C3825: The heating roller temperature sensor 1 (TEMS/1) or heating roller temperature sensor (TEMS)
continues to detect a temperature lower than a predetermined one for a predetermined period of time.
• C3826: The heating roller thermistor 2 (TH2) continues to detect a temperature lower than a predetermined
one for a predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3822: Heating roller thermistor 1 (TH1)
• C3825 (bizhub 558): Heating roller temperature sensor 1 (TEMS/1)
• C3825 (bizhub 458): Heating roller temperature sensor (TEMS)
• C3826: Heating roller thermistor 2 (TH2)
• IH power supply (IHPU) (bizhub 558 only)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 558)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458)
5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 558)
6. Replace the fusing unit. (bizhub 558 / bizhub 458)
7. Replace IHPU. (bizhub 558 only)
8. MFPB F12E conduction check
9. Replace MFPB.

3.13.9  C3922, C3925, C3926 (bizhub 558/458)

(1)  Contents
Trouble type • C3922: Fusing sensor wire breaks detection (Edge of the heating side)
• C3925: Fusing sensor wire breaks detection (Main of the heating side)
• C3926: Fusing sensor wire breaks detection (Center of the heating side)
Rank A
Trouble detection condition • C3922: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor
1 (TH1) voltage does not decrease by predetermined steps (temperature rise) within a predetermined
period of time.
• C3925: After a predetermined period of time after the warm-up stage is started, the heating roller
temperature sensor 1 (TEMS/1) or heating roller temperature sensor (TEMS) voltage does not increase by
predetermined steps (temperature rise) within a predetermined period of time.
• C3926: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor
2 (TH2) voltage does not decrease by predetermined steps (temperature rise) within a predetermined
period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• C3922: Heating roller thermistor 1 (TH1)
• C3925 (bizhub 558): Heating roller temperature sensor 1 (TEMS/1)
• C3925 (bizhub 458): Heating roller temperature sensor (TEMS)
• C3926: Heating roller thermistor 2 (TH2)
• IH power supply (IHPU) (bizhub 558 only)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 558)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458)
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5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 558)
6. Replace the fusing unit. (bizhub 558 / bizhub 458)
7. Replace IHPU. (bizhub 558 only)
8. MFPB F12E conduction check
9. Replace MFPB.

3.13.10  C392A (bizhub 558/458)

(1)  Contents
Trouble type C392A: Heating roller temperature sensor contamination (Main of the heating side) (bizhub 558)
Rank C
Trouble detection condition During waiting after a predetermined period of time after the warm-up stage terminates, the temperature
detected by the heating roller thermostat3 (TH3) exceeds that detected by the heating roller temperature sensor
1 (TEMS/1) above a predetermined temperature, and this state continues for a predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller temperature sensor 1 (TEMS/1)
• Heating roller thermistor 3 (TH3)
• MFP board (MFPB)

(2)  Procedure
1. Wipe the TEMS/1 clean of dirt if any.
<Cleaning procedure>
• Clear away a dirt or a foreign object on the sensor with a cotton swab.
• When a dirt is left even if you cleaned the sensor by above procedure, clear away a dirt or a foreign object on the sensor using a
cotton swab dampened with the alcohol. And, wipe off the sensor with a dry cotton swab afterwards.
2. Check the TEMS/1 for installed position and proper connector connection.
3. Check the connection of the fusing unit.
4. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary.
5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary.
6. Replace the fusing unit.
7. Replace MFPB.

3.13.11  C392B (bizhub 558/458)

(1)  Contents
Trouble type C392B: Fusing sensor wire breaks detection (difference of temperature)
Rank A
Trouble detection condition The difference between the temperature corrected by the heating roller thermistor 1 (TH1) and the temperature
detected by the heating roller thermistor 2 (TH2) exceeds a predetermined value.
Trouble isolation -
Relevant electrical parts • Fusing unit
• Heating roller thermistor 1 (TH1)
• Heating roller thermistor 2 (TH2)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 558)
4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458)
5. Replace the fusing unit. (bizhub 558 / bizhub 458)
6. Replace MFPB.

3.13.12  C3B02, C3B03 (bizhub 558/458)

(1)  Contents
Trouble type • C3B02: IH malfunction (CPU) (bizhub 558)
• C3B03: IH malfunction (monitor) (bizhub 558)
Rank A
Trouble detection condition • C3B02: A failure in communication with the fusing CPU continues for a predetermined period of time.
• C3B03: Though the IH heater is OFF, mechanically, the ON status is detected. (Malfunction of IH heater
operation)
Trouble isolation -
Relevant electrical parts • Fusing unit
• IH coil (IHC)
• IH power supply (IHPU)
• IH magnetic erasing board (IHMEB)
• NF board (NFB)
• MFP board (MFPB)

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(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary.
4. Check the connector between MFPB CN13E-NFB CN3 for proper connection and correct as necessary.
5. Check the connector between NFB CN2-IHPU CN1 for proper connection and correct as necessary.
6. Check the connector between IHPU-IHC for proper connection and correct as necessary.
7. Check the connector between IHC-IHMEB for proper connection and correct as necessary.
8. Replace the fusing unit.
9. Replace IHC.
10. Replace IHPU.
11. Replace IHMEB.
12. Replace MFPB.
13. Replace NFB.

3.13.13  C3B07, C3B08 (bizhub 558/458)

(1)  Contents
Trouble type • C3B07: IH input power error (bizhub 558)
• C3B08: IH input voltage error (bizhub 558)
Rank C3B07: A
C3B08: B
Trouble detection condition C3B07:
• While the IH heater was ON, input power stayed at the high voltage power detection value or over for more
than the predetermined period of time.
• While the IH heater was ON, input power was at the low power detection value or under for more than the
predetermined period of time.
• While the IH heater was ON, input power was at the high voltage detection value or over for more than the
predetermined period of time.
• While the IH heater was ON, input power was below the low voltage detection value or under for more than
the predetermined period of time.
• While the IH heater was ON, inverter power stayed at the upper limit value or over for more than the
predetermined period of time.
• While the IH heater was ON, output voltage halt was detected.
C3B08:
• While the IH heater was ON, input power was at the high voltage detection value or over for more than the
predetermined period of time.
• While the IH heater was ON, input voltage was at the low power detection value or under for more than the
predetermined period of time.
Trouble isolation -
Relevant electrical parts • Fusing unit
• IH coil (IHC)
• IH power supply (IHPU)
• NF board (NFB)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary.
3. Check the connector between NFB CN2-IHPU CN1 for proper connection and correct as necessary.
4. Check the connector between IHPU CN8-MFPB CN3E for proper connection and correct as necessary.
5. Check the marketing area of the fusing unit. If the marketing area is incorrect, replace the fusing unit for proper marketing area.
6. Check the marketing area of IHPU. If the marketing area is incorrect, replace IHPU for proper marketing area.
7. Replace IHC.
8. Replace IHPU.
9. Replace MFPB.
10. Replace NFB.

3.13.14  C3B09 (bizhub 558/458)

(1)  Contents
Trouble type C3B09: IH communication error (bizhub 558)
Rank C
Trouble detection condition No signal has been received from the fusing CPU a predetermined number of consecutive times.
Trouble isolation -
Relevant electrical parts • Fusing unit
• IH coil (IHC)
• IH power supply (IHPU)
• IH magnetic erasing board (IHMEB)
• NF board (NFB)
• MFP board (MFPB)

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(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the open/close operation of the right door.
3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary.
4. Check the connector between MFPB CN13E-NFB CN3 for proper connection and correct as necessary.
5. Check the connector between NFB CN2-IHPU CN1 for proper connection and correct as necessary.
6. Check the connector between IHPU-IHC for proper connection and correct as necessary.
7. Check the connector between IHC-IHMEB for proper connection and correct as necessary.
8. Replace the fusing unit.
9. Replace IHC.
10. Replace IHPU.
11. Replace IHMEB.
12. Replace MFPB.
13. Replace NFB.

3.14  C4### (bizhub 368/308)

3.14.1  C40A1, C40A2, C40A3, C40A4, C40C3, C40C5 (bizhub 368/308)
(1)  Contents
Trouble type • C40A1: Mechanical controller sub-CPU communication error
• C40A2: Mechanical controller PF communication data error
• C40A3: Mechanical controller PF transmission timeout
• C40A4: Mechanical controller PF communication pulse error
• C40C3: CTL PDF transmission timeout 1
• C40C5: CTL PDF transmission timeout 2
Rank C
Trouble detection condition A CPU communication error is detected.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace MFPB.

3.14.2  C4101 (bizhub 368/308)

(1)  Contents
Trouble type C4101: Polygon motor's rotation trouble
Rank B
Trouble detection condition • The polygon motor fails to turn stably even after the lapse of a given period of time after activating and
changing rotation speed the polygon motor.
• Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.
Trouble isolation -
Relevant electrical parts • PH unit
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between the PH unit-FRB CN17 for proper connection and correct as necessary.
2. Replace the PH unit.
3. FRB fuse conduction check
4. Replace FRB.
5. Replace MFPB.

3.14.3  C4501 (bizhub 368/308)

(1)  Contents
Trouble type C4501: Laser malfunction
Rank B
Trouble detection condition • SOS signal is not detected even after the lapse of a given period of time after starting the laser output.
• SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.
Trouble isolation -
Relevant electrical parts • PH unit
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between the PH unit-relay CN63-MFPB CN20E for proper connection and correct as necessary.
2. Replace the PH unit.
3. Replace MFPB.
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3.15  C4### (bizhub 558/458)

3.15.1  C40A1, C40A2, C40A3, C40A4, C40C3, C40C5 (bizhub 558/458)
(1)  Contents
Trouble type • C40A1: Mechanical controller sub-CPU communication error
• C40A2: Mechanical controller PF communication data error
• C40A3: Mechanical controller PF transmission timeout
• C40A4: Mechanical controller PF communication pulse error
• C40C3: CTL PDF transmission timeout 1
• C40C5: CTL PDF transmission timeout 2
Rank C
Trouble detection condition A CPU communication error is detected.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace MFPB.

3.15.2  C4101 (bizhub 558/458)

(1)  Contents
Trouble type C4101: Polygon motor's rotation trouble
Rank B
Trouble detection condition • The polygon motor fails to turn stably even after the lapse of a given period of time after activating and
changing rotation speed the polygon motor.
• Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.
Trouble isolation -
Relevant electrical parts • PH unit
• Front side board (FRB)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between the PH unit-FRB CN5 for proper connection and correct as necessary.
2. Replace the PH unit.
3. FRB fuse conduction check
4. Replace FRB.
5. Replace MFPB.

3.15.3  C4501 (bizhub 558/458)

(1)  Contents
Trouble type C4501: Laser malfunction
Rank B
Trouble detection condition • SOS signal is not detected even after the lapse of a given period of time after starting the laser output.
• SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.
Trouble isolation -
Relevant electrical parts • PH unit
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between the PH unit-relay CN63-MFPB CN20E for proper connection and correct as necessary.
2. Replace the PH unit.
3. Replace MFPB.

3.16  C5### (bizhub 368/308)

3.16.1  C5102, C5103 (bizhub 368/308)
(1)  Contents
Trouble type • C5102: Transport motor failure to turn
• C5103: Transport motor turning at abnormal timing
Rank B
Trouble detection condition • C5102: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor
is turning.
• C5103: The motor lock signal remains LOW for a predetermined continuous period of time while the motor
remains stationary.
Trouble isolation -
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Relevant electrical parts • Transport motor (M1)

• MFP board (MFPB)

(2)  Procedure
1. Check the connector between M1-MFPB CN8E for proper connection and correct as necessary.
2. Check the loading status of the transfer belt drive, and correct the error as necessary.
3. M1 operation check
• Control signal: MFPB CN8E-3 (REM), MFPB CN8E-6 (FGP)
• Location of electrical component: 2-C
4. Replace M1.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.16.2  C5351 (bizhub 368/308)

(1)  Contents
Trouble type C5351: Power supply cooling fan motor failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Power supply cooling fan (FM1)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM1-relay CN26-MFPB CN24EA for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM1 operation check
• Control signal: MFPB CN24EA-9 (REM), MFPB CN24EA-11 (LOCK)
• Location of electrical component: 25-J
4. Replace FM1.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.16.3  C5360 (bizhub 368/308)

(1)  Contents
Trouble type C5360: Clean unit fan failure to turn (When CU-101 is installed)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Exhaust fan 1 (FM14)
• Exhaust fan 2 (FM15)
• Suction fan (FM16)
• Clean unit drive board (CUDB)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between CUDB CN1-MFPB CN32E for proper connection and correct as necessary.
2. Check the connector between FM14-CUDB CN3, FM15-CUDB CN2, FM16-relay CN183-CUDB CN4 for proper connection and correct
as necessary.
3. Check the fan for possible overload and correct as necessary.
4. FM14, FM15, FM16 operation check
• Load check: Check code42, Multi code 4
• Control signal: CUDB CN3 (FM14), CUDB CN2 (FM15), CUDB CN4 (FM16)
• Location of electrical component: 14-X
5. Replace the defective fan. (FM14 / FM15 / FM16)
6. Replace CUDB.
7. MFPB ICP14E conduction check
8. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.16.4  C5370 (bizhub 368/308)

(1)  Contents
Trouble type C5370: Rear side cooling fan failure to turn
Rank C
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -

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Relevant electrical parts • Rear side cooling fan (FM3)

• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM3-relay CN301-MFPB CN13 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM3 operation check
• Control signal: MFPB CN13-3 (LOCK), MFPB CN13-4 (REM)
• Location of electrical component: 20-C
4. Replace FM3.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.16.5  C5501 (bizhub 368/308)

(1)  Contents
Trouble type C5501: AC signal abnormality
Rank C
Trouble detection condition The zero cross signal is not input during fusing phase control.
Trouble isolation -
Relevant electrical parts • Fusing unit
• DC power supply (DCPU)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the fusing unit and DCPU for proper connection and correct or change as necessary.
3. Replace the fusing unit.
4. Replace MFPB.
5. Replace DCPU.

3.16.6  C5601 (bizhub 368/308)

(1)  Contents
Trouble type C5601: Engine control malfunction
Rank C
Trouble detection condition Engine control malfunction is detected with port monitor control.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Replace MFPB.

3.16.7  C5603 (bizhub 368/308)

(1)  Contents
Trouble type C5603: Front side board communication error
Rank C
Trouble detection condition Communication error is detected in front side board.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
• PH unit
• MFP board (MFPB)

(2)  Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary.
4. Replace FRB.
5. Replace the PH unit.
6. MFPB ICP8E conduction check
7. Replace MFPB.

3.16.8  C5605, C5606 (bizhub 368/308)

(1)  Contents
Trouble type • C5605: Engine communication data error
• C5606: Engine transmission timeout
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Rank C
Trouble detection condition A communication error is detected between CPUs.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. MFPB ICP8E conduction check
4. Replace MFPB.

3.16.9  C5610 (bizhub 368/308)

(1)  Contents
Trouble type C5610: PH LD drive communication error
Rank C
Trouble detection condition LD drive write data and read data disagree with each other a predetermined number of consecutive times.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
• PH unit
• MFP board (MFPB)

(2)  Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary.
4. Replace FRB.
5. Replace the PH unit.
6. Replace MFPB.

3.16.10  C5611 (bizhub 368/308)

(1)  Contents
Trouble type C5611: PH EEPROM communication error
Rank C
Trouble detection condition Results of two readings of the EEPROM data disagree with each other.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
• PH unit
• MFP board (MFPB)

(2)  Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary.
4. Replace FRB.
5. Replace the PH unit.
6. Replace MFPB.

3.17  C5### (bizhub 558/458)

3.17.1  C5102, C5103 (bizhub 558/458)
(1)  Contents
Trouble type • C5102: Transport motor's failure to turn
• C5103: Transport motor's turning at abnormal timing
Rank B
Trouble detection condition • C5102: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor
is turning.
• C5103: The motor lock signal remains LOW for a predetermined continuous period of time while the motor
remains stationary.
Trouble isolation -
Relevant electrical parts • Transport motor (M1)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between M1-MFPB CN14E for proper connection and correct as necessary.
2. Check the loading status of the transfer belt drive, and correct the error as necessary.
3. M1 operation check
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• Control signal: MFPB CN14E-3 (REM), MFPB CN14E-6 (LOCK)

• Location of electrical component: 1-C
4. Replace M1.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.17.2  C5304 (bizhub 558/458)

(1)  Contents
Trouble type C5304: Fusing power supply cooling fan’s failure to turn (bizhub 558)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Fusing power supply cooling fan (FM12)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM12-relay CN146-MFPB CN15E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM12 operation check
• Control signal: MFPB CN15E<A>-16 (REM), MFPB CN15E<A>-18 (LOCK)
• Location of electrical component: 558 16-C, 458 20-C
4. Replace FM12.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.17.3  C5306 (bizhub 558/458)

(1)  Contents
Trouble type C5306: IH coil cooling fan’s failure to turn (bizhub 558)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • IH coil cooling fan (FM7)
• Expansion control board (EXCB)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM7-relay CN77-EXCB CN3 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM7 operation check
• Control signal: EXCB CN3-1 (REM), EXCB CN3-3 (LOCK)
• Location of electrical component: 26-T
4. Replace FM7.
5. Replace EXCB.
6. MFPB F6E conduction check
7. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.17.4  C5351 (bizhub 558/458)

(1)  Contents
Trouble type C5351: Power supply cooling fan's failure to turn
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Power supply cooling fan (FM1)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM1-relay CN26-MFPB CN31E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM1 operation check
• Control signal: MFPB CN31E<A>-9 (REM), MFPB CN31E<A>-11 (LOCK)
• Location of electrical component: 23-J
4. Replace FM1.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)
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3.17.5  C5358 (bizhub 558/458)

(1)  Contents
Trouble type C5358: Fusing power supply cooling fan’s failure to turn (bizhub 458)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Fusing power supply cooling fan (FM12)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM12-relay CN146-MFPB CN15E for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM12 operation check
• Control signal: MFPB CN15E<A>-16 (REM), MFPB CN15E<A>-18 (LOCK)
• Location of electrical component: 558 16-C, 458 20-C
4. Replace FM12.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.17.6  C5360 (bizhub 558/458)

(1)  Contents
Trouble type C5360: Clean unit fan's failure to turn (When CU-102 is installed)
Rank B
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Exhaust fan 1 (FM14)
• Exhaust fan 2 (FM15)
• Clean unit drive board (CUDB)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between CUDB CN1-MFPB CN29E for proper connection and correct as necessary.
2. Check the connector between FM14-relay CN200-CUDB CN2 for proper connection and correct as necessary.
3. Check the connector between FM15-relay CN201-CUDB CN3 for proper connection and correct as necessary.
4. Check the fan for possible overload and correct as necessary.
5. FM14 operation check
• Load check: Check code42, Multi code 9
• Control signal: CUDB CN2-1 (REM), CUDB CN2-3 (LOCK)
• Location of electrical component: 15-K
6. FM15 operation check
• Load check: Check code42, Multi code 9
• Control signal: CUDB CN3-1 (REM), CUDB CN3-3 (LOCK)
• Location of electrical component: 15-K
7. Replace the defective fan. (FM14 / FM15)
8. Replace CUDB.
9. MFPB F3E conduction check
10. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.17.7  C5361 (bizhub 558/458)

(1)  Contents
Trouble type C5361: UFP scavenging fan's failure to turn
Rank C
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • UFP scavenging fan 1 (FM17)
• UFP scavenging fan 2 (FM18) (bizhub 558 only)
• Expansion control board (EXCB)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM17-relay CN801-relay CN823-EXCB CN9 for proper connection and correct as necessary.
2. Check the connector between FM18-relay CN802-relay CN823-EXCB CN9 for proper connection and correct as necessary.
3. Check the fan for possible overload and correct as necessary.
4. FM17 operation check
• Control signal: MFPB CN9-4 (LOCK), MFPB CN9-6 (REM)
• Location of electrical component: 25-P
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5. FM18 operation check

• Control signal: MFPB CN9-7 (LOCK), MFPB CN9-8 (REM)
• Location of electrical component: 24-P
6. Replace FM17.
7. Replace FM18.
8. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.17.8  C5370 (bizhub 558/458)

(1)  Contents
Trouble type C5370: Rear side cooling fan's failure to turn
Rank C
Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Trouble isolation -
Relevant electrical parts • Rear side cooling fan (FM3)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between FM3-relay CN301-MFPB CN19 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM3 operation check
• Control signal: MFPB CN19-3 (LOCK), MFPB CN19-4 (REM)
• Location of electrical component: 20-O
4. Replace FM3.
5. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.17.9  C5501 (bizhub 558/458)

(1)  Contents
Trouble type C5501: AC signal abnormality (bizhub 458)
Rank C
Trouble detection condition The zero cross signal is not input during fusing phase control.
Trouble isolation -
Relevant electrical parts • Fusing unit
• DC power supply (DCPU)
• MFP board (MFPB)

(2)  Procedure
1. Check the fusing unit for correct installation (whether it is secured in position).
2. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary.
3. Replace the fusing unit.
4. Replace MFPB.
5. Replace DCPU.

3.17.10  C5601 (bizhub 558/458)

(1)  Contents
Trouble type C5601: Engine control malfunction
Rank C
Trouble detection condition Engine control malfunction is detected with port monitor control.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Replace MFPB.

3.17.11  C5603 (bizhub 558/458)

(1)  Contents
Trouble type C5603: Front side board communication error
Rank C
Trouble detection condition Communication error is detected in front side board.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
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• PH unit
• MFP board (MFPB)

(2)  Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN8E for proper connection and correct as necessary.
4. Replace FRB.
5. Replace the PH unit.
6. MFPB F10E conduction check
7. Replace MFPB.

3.17.12  C5605, C5606 (bizhub 558/458)

(1)  Contents
Trouble type • C5605: Engine communication data error
• C5606: Engine transmission timeout
Rank C
Trouble detection condition A communication error is detected between CPUs.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. MFPB F10E conduction check
4. Replace MFPB.

3.17.13  C5610 (bizhub 558/458)

(1)  Contents
Trouble type C5610: PH LD drive communication error
Rank C
Trouble detection condition LD drive write data and read data disagree with each other a predetermined number of consecutive times.
Trouble isolation -
Relevant electrical parts • Front side board (FRB)
• PH unit
• MFP board (MFPB)

(2)  Procedure
1. Reboot the machine.
2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
3. Check the connector between FRB CN2-MFPB CN8E for proper connection and correct as necessary.
4. Replace FRB.
5. Replace the PH unit.
6. Replace MFPB.

3.18  C6### (bizhub 368/308)

3.18.1  C6001 (bizhub 368/308)
(1)  Contents
Trouble type C6001: DF related configuration error 1
Rank C
Trouble detection condition Inconsistency in the configuration with the installed DF is detected on the main body.
Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2)  Procedure
1. Check the type of the installed DF and replace it if it is a wrong one.
2. Check to see the [Service mode] -> [System 2] -> [ADF Settings] is correct. It corrects, when a model is different.
3. Correct the harness connection between DFCB and DSIPB if faulty.
4. Check the connector between DSIPB CN01-MFPB CN22 for proper connection and correct as necessary.
5. Replace DFCB.
6. Replace DSIPB.
7. Replace MFPB.

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3.18.2  C6002 (bizhub 368/308)

(1)  Contents
Trouble type C6002: DF related configuration error 2
Rank C
Trouble detection condition Inconsistency in the configuration with the installed DF is detected on the main body.
Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)

(2)  Procedure
1. Check the type of the installed DF and replace it if it is a wrong one.
2. Correct the harness connection between DFCB and DSIPB if faulty.
3. Check the connectors of the dual scan image processing board (DSIPB) for proper connection, and correct as necessary. (Direction of
the point of contact and connection state of the flat cable in particular)

3.18.3  C6102, C6103 (bizhub 368/308)

(1)  Contents
Trouble type • C6102: Drive system home sensor malfunction
• C6103: Slider over running
Rank B
Trouble detection condition C6102:
• The scanner home sensor (PS201) is unable to detect the scanner located at its home position.
• The scanner home sensor (PS201) is unable to detect a scanner even when the scanner motor (M201) has
been driven to move the scanner over the maximum travelling distance.
• The scanner home sensor (PS201) detects the scanner when the scanner has moved the maximum
travelling distance from the position, at which it blocks the scanner home sensor (PS201).
C6103: The scanner home sensor (PS201) detects the scanner at its home position during a period of time that
begins with the time when a prescan command and a scan preparation command are executed and ends when
a home return command is executed.
Trouble isolation Scanner
Relevant electrical parts • Scanner home sensor (PS201)
• Scanner motor (M201)
• Scanner drive board (SCDB)
• MFP board (MFPB)

(2)  Procedure
1. Correct or change the scanner drive (pulley, gear, belt) if it is faulty.
2. Correct the scanner motor set screw if loose.
3. Adjust [Image Position: Leading Edge] and [Sub Scan Zoom Adj.].
4. Check the connector between M201-SCDB CN4 for proper connection and correct as necessary.
5. Check the connector between PS201-SCDB CN6 for proper connection and correct as necessary.
6. Check the connector between SCDB CN2-MFPB CN12E for proper connection and correct as necessary.
7. PS201 I/O check, sensor check
• Control signal: SCDB CN6-3 (ON)
• Location of electrical component: 25-P
8. M201 operation check
• Control signal: SCDB CN4-1 to 4
• Location of electrical component: 25-P
9. Replace SCDB.
10. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.1 bizhub 368/308)

3.18.4  C6104, C6105 (bizhub 368/308)

(1)  Contents
Trouble type • C6104: Back side cleaning home sensor abnormality (initial) (When DF-704 is installed)
• C6105: Back side cleaning home sensor abnormality (normal) (When DF-704 is installed)
Rank B
Trouble detection condition C6104:
• The CIS cleaning sensor (PS7) does not change from H to L even after the lapse of a given period of time
after the home position detecting operation is started at the initial operation.
• The CIS cleaning sensor (PS7) does not change from L to H even after the lapse of a given period of time
after the home position detecting operation is started at the initial operation.
C6105: At the time of operation other than the initial operation, the CIS cleaning sensor (PS7) error is detected.
Trouble isolation Scanner
Relevant electrical parts • CIS cleaning sensor (PS7)
• CIS cleaning motor (M5)
• DF control board (DFCB)

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(2)  Procedure
1. Check if the opening and closing guide is firmly closed.
2. Check the connector between M5-DFCB J9 for proper connection and correct as necessary.
3. Check the connector of M5 for proper drive coupling and correct as necessary.
4. Check the connector between PS7-DFCB J13 for proper connection and correct as necessary.
5. PS7 I/O check, sensor check
• Control signal: DFCB J13-3 (ON)
• Location of electrical component: DF-704 1-G
6. M5 operation check
• Control signal: DFCB J9-1 to 4
• Location of electrical component: DF-704 6-G
7. Replace M5.
8. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.2 DF-704)

3.18.5  C6704 (bizhub 368/308)

(1)  Contents
Trouble type C6704: Image input time out
Rank C
Trouble detection condition Image data is not input from the scanner to the MFP board (MFPB).
Trouble isolation Scanner
Relevant electrical parts • MFP board (MFPB)
• CCD board (CCDB)

(2)  Procedure
1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Bus Check] -> [Scanner -> Memory], and
conduct the memory bus function.
2. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary.
3. Replace CCDB.
4. Replace MFPB.

3.18.6  C6751 (bizhub 368/308)

(1)  Contents
Trouble type C6751: CCD gain adjustment failure
Rank B
Trouble detection condition • The adjustment value is 0 or 255 during a CCD clamp adjustment.
• The peak value of the output data is 64 or less during a CCD gain adjustment.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit
• CCD board (CCDB)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary.
2. Check for possible extraneous light and correct as necessary.
3. Clean the lens, mirrors, CCD surface, and shading sheet if dirty.
4. Correct reflective mirror of the scanner if faulty, or change scanner mirror.
5. Replace CCDB.
6. Replace MFPB.

3.18.7  C6752 (bizhub 368/308)

(1)  Contents
Trouble type C6752: ASIC clock input error (front side)
Rank C
Trouble detection condition When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on CCD board (CCDB) was conducted, and verification failure was detected.
Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection of CCDB if faulty.
2. Replace CCDB.
3. Replace MFPB.

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3.18.8  C6753 (bizhub 368/308)

(1)  Contents
Trouble type C6753: ASIC clock input error (back side) (When DF-704 is installed)
Rank C
Trouble detection condition When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on dual scan image processing board (DSIPB) was conducted, and verification failure was detected.
Trouble isolation -
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection between DFCB and DSIPB if faulty.
2. Correct the harness connection between DSIPB CN01-MFPB CN22 if faulty.
3. Replace CIS.
4. Replace DSIPB.
5. Replace MFPB.

3.18.9  C6754, C6755 (bizhub 368/308)

(1)  Contents
Trouble type • C6754: CIS clamp adjustment failure (When DF-704 is installed)
• C6755: CIS gain adjustment failure (When DF-704 is installed)
Rank B
Trouble detection condition • C6754: After the gain adjustment is performed at the start-up, the CIS clamp adjustment value is too high or
too low.
• C6755: After the gain adjustment is performed at the start-up, the peak value of the output data is lower
than a given value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• CIS power supply (CISPU)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection between CIS and DSIPB if faulty.
2. Correct the harness connection between CIS J222-CISPU J2 if faulty.
3. Check for possible extraneous light and correct as necessary.
4. Clean the back side reading glass and the shading sheet if dirty.
5. Replace CIS.
6. Replace DSIPB.
7. Replace CISPU.
8. Replace MFPB.

3.18.10  C6756 (bizhub 368/308)

(1)  Contents
Trouble type C6756: CCD power-supply voltage malfunction
Rank C
Trouble detection condition Power is not supplied to CCD after the lapse of a given period of time after the main power switch or power key
is turned ON or the machine recovers from the sleep mode.
Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• Scanner drive board (SCDB)
• DC power supply (DCPU)

(2)  Procedure
1. Correct the harness connection between CCDB CN5-SCDB CN5 if faulty.
2. Correct the harness connection between SCDB CN1-DCPU CN5 if faulty.
3. Replace CCDB.
4. Replace SCDB.
5. Replace DCPU.

3.18.11  C6901, C6902, C6903 (bizhub 368/308)

(1)  Contents
Trouble type • C6901: DSC board mount failure 1 (When SC-508 is installed)
• C6902: DSC board bus check NG1-1 (When SC-508 is installed)
• C6903: DSC board bus check NG1-2 (When SC-508 is installed)
Rank C
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Trouble detection condition • C6901: When MFP detects that DSC board 1 (front side) is not properly installed.
• C6902, C6903: When DSC bus check (front side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board 1 (DSCB/1: SC-508)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection of DSCB/1 if faulty.
2. Replace DSCB/1.
3. Replace MFPB.

3.18.12  C6911, C6912, C6913 (bizhub 368/308)

(1)  Contents
Trouble type • C6911: DSC board mount failure 2 (When DF-704 + SC-508 is installed)
• C6912: DSC board bus check NG2-1 (When DF-704 + SC-508 is installed)
• C6913: DSC board bus check NG2-2 (When DF-704 + SC-508 is installed)
Rank C
Trouble detection condition • C6911: When MFP detects that DSC board 2 (back side) is not properly installed.
• C6912, C6913: When DSC bus check (back side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board 2 (DSCB/2; SC-508)
• Dual scan image processing board (DSIPB; DF-704)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection of DSCB/2 if faulty.
2. Correct the harness connection of DSIPB if faulty.
3. Replace DSCB/2.
4. Replace DSIPB.
5. Replace MFPB.

3.18.13  C6F01, C6F02, C6F03, C6F04, C6F05, C6F07, C6F08, C6F09, C6F0A, C6FFDC, C6FDD (bizhub 368/308)
(1)  Contents
Trouble type • C6F01: Scanner sequence trouble 1
• C6F02: Scanner sequence trouble 2
• C6F03: Scanner sequence trouble 3
• C6F04: Scanner sequence trouble 4
• C6F05: Scanner sequence trouble 5
• C6F06: Scanner sequence trouble 6
• C6F07: Scanner sequence trouble 7
• C6F08: Scanner sequence trouble 8
• C6F09: Scanner sequence trouble 9
• C6F0A: Scanner sequence trouble 10
• C6FDC: Scanner sequence trouble DC
• C6FDD: Scanner sequence trouble DD
Rank • CF6F01 to C6F0A: C
• C6FDC, C6FDD: B
Trouble detection condition The original transport interval becomes shorter than the predetermined value due to an original transport control
error in original reading in DF.
Trouble isolation Scanner
Relevant electrical parts • MFP board (MFPB)
• DF control board (DFCB)

(2)  Procedure
1. Correct the harness connection between main body and DF if faulty.
2. Replace DFCB. (DF-629 / DF-704)
3. Replace MFPB.

3.19  C6### (bizhub 558/458)

3.19.1  C6001 (bizhub 558/458)
(1)  Contents
Trouble type C6001: DF related configuration error 1
Rank C
Trouble detection condition Inconsistency in the configuration with the installed DF is detected on the main body.
Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)
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• MFP board (MFPB)

(2)  Procedure
1. Check the type of the installed DF and replace it if it is a wrong one.
2. Check to see the [Service mode] -> [System 2] -> [ADF Settings] is correct. It corrects, when a model is different.
3. Correct the harness connection between DFCB and DSIPB if faulty.
4. Check the connector between DSIPB CN01-MFPB CN24E for proper connection and correct as necessary.
5. Replace DFCB.
6. Replace DSIPB.
7. Replace MFPB.

3.19.2  C6002 (bizhub 558/458)

(1)  Contents
Trouble type C6002: DF related configuration error 2
Rank C
Trouble detection condition Inconsistency in the configuration with the installed DF is detected on the main body.
Trouble isolation -
Relevant electrical parts • DF control board (DFCB)
• Dual scan image processing board (DSIPB)

(2)  Procedure
1. Check the type of the installed DF and replace it if it is a wrong one.
2. Correct the harness connection between DFCB and DSIPB if faulty.
3. Check the connectors of the dual scan image processing board (DSIPB) for proper connection, and correct as necessary. (Direction of
the point of contact and connection state of the flat cable in particular)

3.19.3  C6102, C6103 (bizhub 558/458)

(1)  Contents
Trouble type • C6102: Drive system home sensor malfunction
• C6103: Slider over running
Rank B
Trouble detection condition C6102:
• The scanner home sensor (PS201) is unable to detect the scanner located at its home position.
• The scanner home sensor (PS201) is unable to detect a scanner even when the scanner motor (M201) has
been driven to move the scanner over the maximum travelling distance.
• The scanner home sensor (PS201) detects the scanner when the scanner has moved the maximum
travelling distance from the position, at which it blocks the scanner home sensor (PS201).
C6103: The scanner home sensor (PS201) detects the scanner at its home position during a period of time that
begins with the time when a prescan command and a scan preparation command are executed and ends when
a home return command is executed.
Trouble isolation Scanner
Relevant electrical parts • Scanner home sensor (PS201)
• Scanner motor (M201)
• Scanner drive board (SCDB)
• MFP board (MFPB)

(2)  Procedure
1. Correct or change the scanner drive (pulley, gear, belt) if it is faulty.
2. Correct the scanner motor set screw if loose.
3. Adjust [Image Position: Leading Edge] and [Sub Scan Zoom Adj.].
4. Check the connector between M201-SCDB CN4 for proper connection and correct as necessary.
5. Check the connector between PS201-SCDB CN6 for proper connection and correct as necessary.
6. Check the connector between SCDB CN2-MFPB CN6E for proper connection and correct as necessary.
7. PS201 I/O check, sensor check
• Control signal: SCDB CN6-3 (ON)
• Location of electrical component: 22-P
8. M201 operation check
• Control signal: SCDB CN4-1 to 4
• Location of electrical component: 22-P
9. Replace SCDB.
10. Replace MFPB.
NOTICE
• Link to the wiring diagram ( N.2 bizhub 558/458)

3.19.4  C6104, C6105 (bizhub 558/458)

(1)  Contents
Trouble type • C6104: Back side cleaning home sensor abnormality (initial)
• C6105: Back side cleaning home sensor abnormality (normal)
Rank B
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Trouble detection condition C6104:

• The CIS cleaning sensor (PS7) does not change from H to L even after the lapse of a given period of time
after the home position detecting operation is started at the initial operation.
• The CIS cleaning sensor (PS7) does not change from L to H even after the lapse of a given period of time
after the home position detecting operation is started at the initial operation.
C6105: At the time of operation other than the initial operation, the CIS cleaning sensor (PS7) error is detected.
Trouble isolation Scanner
Relevant electrical parts • CIS cleaning sensor (PS7)
• CIS cleaning motor (M5)
• DF control board (DFCB)

(2)  Procedure
1. Check if the opening and closing guide is firmly closed.
2. Check the connector between M5-DFCB J9 for proper connection and correct as necessary.
3. Check the connector of M5 for proper drive coupling and correct as necessary.
4. Check the connector between PS7-DFCB J13 for proper connection and correct as necessary.
5. PS7 I/O check, sensor check
• Control signal: DFCB J13-3 (ON)
• Location of electrical component: DF-704 1-G
6. M5 operation check
• Control signal: DFCB J9-1 to 4
• Location of electrical component: DF-704 6-G
7. Replace M5.
8. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.2 DF-704)

3.19.5  C6704 (bizhub 558/458)

(1)  Contents
Trouble type C6704: Image input time out
Rank C
Trouble detection condition Image data is not input from the scanner to the MFP board (MFPB).
Trouble isolation Scanner
Relevant electrical parts • MFP board (MFPB)
• CCD board (CCDB)

(2)  Procedure
1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Bus Check] -> [Scanner -> Memory], and
conduct the memory bus function.
2. Check the connector between CCDB PJ3-MFPB CN9 for proper connection and correct as necessary.
3. Replace CCDB.
4. Replace MFPB.

3.19.6  C6751 (bizhub 558/458)

(1)  Contents
Trouble type C6751: CCD gain adjustment failure
Rank B
Trouble detection condition • The adjustment value is 0 or 255 during a CCD clamp adjustment.
• The peak value of the output data is 64 or less during a CCD gain adjustment.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit
• CCD board (CCDB)
• MFP board (MFPB)

(2)  Procedure
1. Check the connector between CCDB PJ3-MFPB CN9 for proper connection and correct as necessary.
2. Check for possible extraneous light and correct as necessary.
3. Clean the lens, mirrors, CCD surface, and shading sheet if dirty.
4. Correct reflective mirror of the scanner if faulty, or change scanner mirror.
5. Replace CCDB.
6. Replace MFPB.

3.19.7  C6752 (bizhub 558/458)

(1)  Contents
Trouble type C6752: ASIC clock input error (front side)
Rank C
Trouble detection condition When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on CCD board (CCDB) was conducted, and verification failure was detected.
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Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection of CCDB if faulty.
2. Replace CCDB.
3. Replace MFPB.

3.19.8  C6753 (bizhub 558/458)

(1)  Contents
Trouble type C6753: ASIC clock input error (back side)
Rank C
Trouble detection condition When starting the machine, verification on reading and writing the predetermined value for image processing
ASIC on dual scan image processing board (DSIPB) was conducted, and verification failure was detected.
Trouble isolation -
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection between DFCB and DSIPB if faulty.
2. Correct the harness connection between DSIPB CN01-MFPB CN24 if faulty.
3. Replace CIS.
4. Replace DSIPB.
5. Replace MFPB.

3.19.9  C6754, C6755 (bizhub 558/458)

(1)  Contents
Trouble type • C6754: CIS clamp adjustment failure
• C6755: CIS gain adjustment failure
Rank B
Trouble detection condition • C6754: After the gain adjustment is performed at the start-up, the CIS clamp adjustment value is too high or
too low.
• C6755: After the gain adjustment is performed at the start-up, the peak value of the output data is lower
than a given value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• CIS power supply (CISPU)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection between CIS and DSIPB if faulty.
2. Correct the harness connection between CIS J222-CISPU J2 if faulty.
3. Check for possible extraneous light and correct as necessary.
4. Clean the back side reading glass and the shading sheet if dirty.
5. Replace CIS.
6. Replace DSIPB.
7. Replace CISPU.
8. Replace MFPB.

3.19.10  C6756 (bizhub 558/458)

(1)  Contents
Trouble type C6756: CCD power-supply voltage malfunction
Rank C
Trouble detection condition Power is not supplied to CCD after the lapse of a given period of time after the main power switch or power key
is turned ON or the machine recovers from the sleep mode.
Trouble isolation -
Relevant electrical parts • CCD board (CCDB)
• Scanner drive board (SCDB)
• DC power supply (DCPU)

(2)  Procedure
1. Correct the harness connection between CCDB PJ5-SCDB CN5 if faulty.
2. Correct the harness connection between SCDB CN1-DCPU CN005 if faulty.
3. Replace CCDB.
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4. Replace SCDB.
5. Replace DCPU.

3.19.11  C6901, C6902, C6903 (bizhub 558/458)

(1)  Contents
Trouble type • C6901: DSC board mount failure 1 (When SC-508 is installed)
• C6902: DSC board bus check NG1-1 (When SC-508 is installed)
• C6903: DSC board bus check NG1-2 (When SC-508 is installed)
Rank C
Trouble detection condition • C6901: When MFP detects that DSC board 1 (front side) is not properly installed.
• C6902, C6903: When DSC bus check (front side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board 1 (DSCB/1: SC-508)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection of DSCB/1 if faulty.
2. Replace DSCB/1.
3. Replace MFPB.

3.19.12  C6911, C6912, C6913 (bizhub 558/458)

(1)  Contents
Trouble type • C6911: DSC board mount failure 2 (When SC-508 is installed)
• C6912: DSC board bus check NG2-1 (When SC-508 is installed)
• C6913: DSC board bus check NG2-2 (When SC-508 is installed)
Rank C
Trouble detection condition • C6911: When MFP detects that DSC board 2 (back side) is not properly installed.
• C6912, C6913: When DSC bus check (back side) detects an error.
Trouble isolation -
Relevant electrical parts • DSC board 2 (DSCB/2; SC-508)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection of DSCB/2 if faulty.
2. Correct the harness connection of DSIPB if faulty.
3. Replace DSCB/2.
4. Replace DSIPB.
5. Replace MFPB.

3.19.13  C6F01, C6F02, C6F03, C6F04, C6F05, C6F07, C6F08, C6F09, C6F0A, C6FFDC, C6FDD (bizhub 558/458)
(1)  Contents
Trouble type • C6F01: Scanner sequence trouble 1
• C6F02: Scanner sequence trouble 2
• C6F03: Scanner sequence trouble 3
• C6F04: Scanner sequence trouble 4
• C6F05: Scanner sequence trouble 5
• C6F06: Scanner sequence trouble 6
• C6F07: Scanner sequence trouble 7
• C6F08: Scanner sequence trouble 8
• C6F09: Scanner sequence trouble 9
• C6F0A: Scanner sequence trouble 10
• C6FDC: Scanner sequence trouble DC
• C6FDD: Scanner sequence trouble DD
Rank • CF6F01 to C6F0A: C
• C6FDC, C6FDD: B
Trouble detection condition The original transport interval becomes shorter than the predetermined value due to an original transport control
error in original reading in DF.
Trouble isolation Scanner
Relevant electrical parts • MFP board (MFPB)
• DF control board (DFCB)

(2)  Procedure
1. Correct the harness connection between main body and DF if faulty.
2. Replace DFCB.
3. Replace MFPB.

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3.20  C8### (bizhub 368/308)

3.20.1  C8101 (bizhub 368/308)
(1)  Contents
Trouble type C8101: Before reading pressure welding alienation mechanism (When DF-629 or DF-704 is installed)
Rank B
Trouble detection condition <When DF-629 is installed>
• During a pressure motion being performed, the document reading sensor (PS4) output does not change
from H to L.
• During a retraction motion being performed, the document reading sensor (PS4) output does not change
from L to H.
<When DF-704 is installed>
• During a pressure motion being performed, the document reading sensor (PS6) output does not change
from H to L.
• During a retraction motion being performed, the document reading sensor (PS6) output does not change
from L to H.
Trouble isolation -
Relevant electrical parts <When DF-629 is installed>
• Reading roll release motor (M5)
• Document reading sensor (PS4)
• DF control board (DFCB)
<When DF-704 is installed>
• Reading roll release motor (M4)
• Document reading sensor (PS6)
• DF control board (DFCB)

(2)  Procedure
(a)  When DF-629 is installed
1. Check the connector between M5-DFCB J18 for proper connection and correct as necessary.
2. Check the connector of M5 for proper drive coupling and correct as necessary.
3. Check the connector between PS4-DFCB J10 for proper connection and correct as necessary.
4. PS4 I/O check, sensor check
• Control signal: DFCB J10-3 (ON)
• Location of electrical component: DF-629 2-G
5. M5 operation check
• Control signal: DFCB J18-4 to 5
• Location of electrical component: DF-629 2-G
6. Replace M5.
7. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.1 DF-629)

(b)  When DF-704 is installed

1. Check the connector between M4-DFCB J18 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS6-DFCB J10 for proper connection and correct as necessary.
4. PS6 I/O check, sensor check
• Control signal: DFCB J10-3 (ON)
• Location of electrical component: DF-704 2-G
5. M4 operation check
• Control signal: DFCB J18-4 to 5
• Location of electrical component: DF-704 1-G
6. Replace M4.
7. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.2 DF-704)

3.20.2  C8107 (bizhub 368/308)

(1)  Contents
Trouble type C8107: Glass cleaning mechanism trouble (When DF-629 or DF-704 is installed)
Rank B
Trouble detection condition <When DF-629 is installed>
The document reading glass cleaning sensor (PS12) is not turned ON after the set period of time has elapsed
after the glass cleaning motor (M4) is turned ON.
<When DF-704 is installed>
The document reading glass cleaning sensor (PS13) is not turned ON after the set period of time has elapsed
after the document reading glass cleaning motor (M6) is turned ON.
Trouble isolation -
Relevant electrical parts <When DF-629 is installed>
• Glass cleaning motor (M4)
• Document reading glass cleaning sensor (PS12)
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• DF control board (DFCB)

<When DF-704 is installed>
• Document reading glass cleaning motor (M6)
• Document reading glass cleaning sensor (PS13)
• DF control board (DFCB)

(2)  Procedure
(a)  When DF-629 is installed
1. Check the connector between M4-DFCB J8 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS12-DFCB J15 for proper connection and correct as necessary.
4. PS12 I/O check, sensor check
• Control signal: DFCB J15-5 (ON)
• Location of electrical component: DF-629 3-G
5. M4 operation check
• Control signal: DFCB J8-1 to 4
• Location of electrical component: DF-629 1 to 2-B
6. Replace M4.
7. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.1 DF-629)

(b)  When DF-704 is installed

1. Check the connector between M6-DFCB J8 for proper connection and correct as necessary.
2. Check the connector of M6 for proper drive coupling and correct as necessary.
3. Check the connector between PS13-DFCB J15 for proper connection and correct as necessary.
4. PS13 I/O check, sensor check
• Control signal: DFCB J15-5 (ON)
• Location of electrical component: DF-704 3-G
5. M6 operation check
• Control signal: DFCB J8-1 to 4
• Location of electrical component: DF-704 1-B
6. Replace M6.
7. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.2 DF-704)

3.20.3  C8302 (bizhub 368/308)

(1)  Contents
Trouble type C8302: Cooling fan trouble (When DF-629 or DF-704 is installed)
Rank B
Trouble detection condition <When DF-629 is installed>
• The lock signal continues to detect H during a given time while the DF cooling fan motor (FM1) is spinning.
• The lock signal continues to detect L during a given time while the DF cooling fan motor (FM1) is during
halts.
<When DF-704 is installed>
• The lock signal continues to detect H during a given time while the DF cooling fan motor (FM1) is spinning.
• The lock signal continues to detect L during a given time while the DF cooling fan motor (FM1) is during
halts.
Trouble isolation -
Relevant electrical parts <When DF-629 is installed>
• DF cooling fan motor (FM1)
• DF control board (DFCB)
<When DF-704 is installed>
• DF cooling fan motor (FM1)
• DF control board (DFCB)

(2)  Procedure
(a)  When DF-629 is installed
1. Check the connector between FM1-DFCB J16 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM1 operation check
• Control signal: DFCB J16-3 (ON)
• Location of electrical component: DF-629 3-B
4. Replace FM1.
5. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.1 DF-629)

(b)  When DF-704 is installed

1. Check the connector between FM1-DFCB J16 for proper connection and correct as necessary.
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2. Check the fan for possible overload and correct as necessary.

3. FM1 operation check
• Control signal: DFCB J16-3 (ON)
• Location of electrical component: DF-704 7-G
4. Replace FM1.
5. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.2 DF-704)

3.20.4  C8401 (bizhub 368/308)

(1)  Contents
Trouble type C8401: Data flash failure
Rank C
Trouble detection condition Data flash does not access normally.
Trouble isolation -
Relevant electrical parts DF control board (DFCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the DFCB connector for proper connection and correct as necessary.
3. Rewrite the firmware.
4. Replace DFCB. (DF-704 / DF-629)

3.21  C8### (bizhub 558/458)

3.21.1  C8101 (bizhub 558/458)
(1)  Contents
Trouble type C8101: Before reading pressure welding alienation mechanism
Rank B
Trouble detection condition • During a pressure motion being performed, the document reading sensor (PS6) output does not change
from H to L.
• During a retraction motion being performed, the document reading sensor (PS6) output does not change
from L to H.
Trouble isolation -
Relevant electrical parts • Reading roll release motor (M4)
• Document reading sensor (PS6)
• DF control board (DFCB)

(2)  Procedure
1. Check the connector between M4-DFCB J18 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS6-DFCB J10 for proper connection and correct as necessary.
4. PS6 I/O check, sensor check
• Control signal: DFCB J10-3 (ON)
• Location of electrical component: DF-704 2-G
5. M4 operation check
• Control signal: DFCB J18-4 to 5
• Location of electrical component: DF-704 1-G
6. Replace M4.
7. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.2 DF-704)

3.21.2  C8107 (bizhub 558/458)

(1)  Contents
Trouble type C8107: Glass cleaning mechanism trouble
Rank B
Trouble detection condition The document reading glass cleaning sensor (PS13) is not turned ON after the set period of time has elapsed
after the document reading glass cleaning motor (M6) is turned ON.
Trouble isolation -
Relevant electrical parts • Document reading glass cleaning motor (M6)
• Document reading glass cleaning sensor (PS13)
• DF control board (DFCB)

(2)  Procedure
1. Check the connector between M6-DFCB J8 for proper connection and correct as necessary.
2. Check the connector of M6 for proper drive coupling and correct as necessary.
3. Check the connector between PS13-DFCB J15 for proper connection and correct as necessary.
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4. PS13 I/O check, sensor check

• Control signal: DFCB J15-5 (ON)
• Location of electrical component: DF-704 3-G
5. M6 operation check
• Control signal: DFCB J8-1 to 4
• Location of electrical component: DF-704 1-B
6. Replace M6.
7. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.2 DF-704)

3.21.3  C8302 (bizhub 558/458)

(1)  Contents
Trouble type C8302: Cooling fan trouble
Rank B
Trouble detection condition • The lock signal continues to detect H during a given time while the DF cooling fan motor (FM1) is spinning.
• The lock signal continues to detect L during a given time while the DF cooling fan motor (FM1) is during
halts.
Trouble isolation -
Relevant electrical parts • DF cooling fan motor (FM1)
• DF control board (DFCB)

(2)  Procedure
1. Check the connector between FM1-DFCB J16 for proper connection and correct as necessary.
2. Check the fan for possible overload and correct as necessary.
3. FM1 operation check
• Control signal: DFCB J16-3 (ON)
• Location of electrical component: DF-704 7-G
4. Replace FM1.
5. Replace DFCB.
NOTICE
• Link to the wiring diagram ( N.3.2 DF-704)

3.21.4  C8401 (bizhub 558/458)

(1)  Contents
Trouble type C8401: Data flash failure
Rank C
Trouble detection condition Data flash does not access normally.
Trouble isolation -
Relevant electrical parts DF control board (DFCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Check the DFCB connector for proper connection and correct as necessary.
3. Rewrite the firmware.
4. Replace DFCB.

3.22  C9###
3.22.1  C9401, C9402 (bizhub 558/458/368/308)
(1)  Contents
Trouble type • C9401: Exposure LED lighting failure
• C9402: Exposure LED lighting abnormally
Rank B
Trouble detection condition • C9401: The output from the CCD sensor is a predetermined value or less during CCD sensor gain
adjustment.
• C9402: The average output value of the CCD sensor with the scanner at its standby position is a
predetermined value or more at the end of a scan job.
Trouble isolation Scanner
Relevant electrical parts • LED exposure unit
• Flat cable (LED exposure unit)
• CCD board (CCDB)
• Scanner drive board (SCDB)
• MFP board (MFPB)

(2)  Procedure
1. Correct the harness connection between SCDB CN3-LU201 if faulty.
2. Check the connector between SCDB CN2-MFPB CN12E for proper connection and correct as necessary. (bizhub 368/308)
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3. Check the connector between SCDB CN2-MFPB CN6E for proper connection and correct as necessary. (bizhub 558/458)
4. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary. (bizhub 368/308)
5. Check the connector between CCDB PJ3-MFPB CN9 for proper connection and correct as necessary. (bizhub 558/458)
6. Replace the LED exposure unit. (bizhub 368/308 / bizhub 558/458)
7. Replace CCDB. (bizhub 368/308 / bizhub 558/458)
8. Replace SCDB. (bizhub 368/308 / bizhub 558/458)
9. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.22.2  C9403, C9404 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • C9403: CIS LED lighting failure (bizhub 368/308: When DF-704 is installed, bizhub 558/458)
• C9404: CIS LED lighting abnormally (bizhub 368/308: When DF-704 is installed, bizhub 558/458)
Rank B
Trouble detection condition • C9403: At the CIS gain adjustment, the machine detected that the output of the CIS LED is lower than the
specified value.
• C9404: After a scan job is completed, the machine detected that the average output of the CIS LED is
greater than the specified value.
Trouble isolation Scanner
Relevant electrical parts • CIS module (CIS)
• CIS power supply (CISPU)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)
• CIS cable

(2)  Procedure
1. Check the back side scanning shading shaft for any stain, and clean up it as necessary.
2. Check that the bearing of the back side glass cleaning roller unit is on the standby position.
3. Correct the harness connection between CIS and DSIPB if faulty.
4. Correct the harness connection between CIS J222-CISPU J2 if faulty.
5. Measure the voltage of CISPU J1-1.
• Control signal: CISPU J1-1 (DC12V)
• Location of electrical component: DF-704 5-B
6. Measure the voltage of CIS J222-1, J222-2 and J222-5.
• Control signal: CIS J222-1 (DC5V), CIS J222-2 (DC5V), CIS J222-5 (DC12V)
• Location of electrical component: DF-704 4-B
7. For any abnormality in the measurement result, replace the CIS cable.
8. Replace CIS.
9. Replace CISPU.
10. Replace DSIPB. (bizhub 368/308 / bizhub 558/458)
11. Replace MFPB. (bizhub 368/308 / bizhub 558/458)
NOTICE
• Link to the wiring diagram ( N.3.2 DF-704)

3.23  CA###
3.23.1  CA051, CA052, CA053 (bizhub 558/458/368/308)
(1)  Contents
Trouble type • CA051: Standard controller configuration failure
• CA052: Controller hardware error
• CA053: Controller start failure
Rank C
Trouble detection condition • CA051: The controller of the MFP board (MFPB) is faulty.
• CA052: A controller hardware error is detected in the network interface.
• CA053: A controller start failure is detected in the controller interface.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Check the connectors of the MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.24  CC###
3.24.1  CC002 (bizhub 558/458/368/308)
(1)  Contents
Trouble type CC002: Vendor internal error
Rank C
Trouble detection condition Error occurs inside the vendor.
Trouble isolation -
Relevant electrical parts • Vendor
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• MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch. Turn OFF and ON the power switch at the vendor side.
2. Check the connector between the vendor-MFPB CN27E for proper connection and correct as necessary. (bizhub 368/308)
3. Check the connector between the vendor-MFPB CN35E for proper connection and correct as necessary. (bizhub 558/458)
4. Replace MFPB. (bizhub 368/308 / bizhub 558/458)
5. Replace the vendor.

3.24.2  CC140 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC140: Trouble related to security
Rank C
Trouble detection condition -
Trouble isolation -
Relevant electrical parts -

(2)  Procedure
NOTE
▪ Contact the responsible people of KM before taking some countermeasures.

3.24.3  CC151, CC152 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CC151: ROM contents error upon startup (MSC)
• CC152: ROM contents error upon startup (IR)
Rank C
Trouble detection condition A fault is detected in a sequence of ROM contents check of the MFPB during starting.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Check the ROM version.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.24.4  CC155 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC155: Finisher ROM error (When FS-533, FS-536, FS-536SD, FS-537, FS-537SD, or JS-506 is installed)
Rank C
Trouble detection condition Data of flash ROM of the finishing options is determined to be faulty when the main power switch is turned ON.
Trouble isolation -
Relevant electrical parts <When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed>
• FS control board (FSCB)
<When JS-506 is installed>
• JS control board (JSCB)

(2)  Procedure
(a)  When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace FSCB. (FS-533 / FS-536/FS-536SD / FS-537/FS-537SD)

(b)  When JS-506 is installed

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace JSCB.

3.24.5  CC156 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC156: DF ROM error (When DF-629, DF-704, or dual scan document feeder is installed)
Rank C
Trouble detection condition Upgrade of the firmware has not been successful.
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Trouble isolation -
Relevant electrical parts DF control board (DFCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace DFCB. (DF-629 / DF-704/dual scan document feeder)

3.24.6  CC159, CC15A (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CC159: ROM contents error upon startup (DSC1)
• CC15A: ROM contents error upon startup (DSC2)
Rank C
Trouble detection condition A fault is detected in a sequence of ROM contents check of the DSC board during starting.
Trouble isolation -
Relevant electrical parts • DSC board 1 (DSCB/1; SC-508)
• DSC board 2 (DSCB/2; SC-508, bizhub 368/308: When DF-704 is installed, bizhub 558/458)

(2)  Procedure
1. Check DSCB/1 or DSCB/2 connector for proper connection and correct as necessary.
2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
3. Rewrite the firmware.
4. Replace DSCB/1 or DSCB/2.

3.24.7  CC15B (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC15B: Flash ROM error (saddle) (When FS-536SD or FS-537SD is installed)
Rank C
Trouble detection condition Data of flash ROM of the saddle is determined to be faulty when the main power switch is turned ON.
Trouble isolation -
Relevant electrical parts SD control board (SDCB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace SDCB. (FS-536SD / FS-537SD)

3.24.8  CC15C (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC15C: Engine Flash ROM writing error
Rank C
Trouble detection condition Data of flash ROM of the engine is determined to be faulty.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.24.9  CC163 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC163: ROM contents error (PRT)
Rank C
Trouble detection condition The wrong model of firmware is detected in the engine during the initial connection to the engine is being
checked.
Trouble isolation -
Relevant electrical parts • EEPROM 1 (EEPROM/1)
• EEPROM 2 (EEPROM/2) (bizhub 558/458 only)
• MFP board (MFPB)

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(2)  Procedure
1. Rewrite the firmware.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)
NOTE
▪ When taking the above steps, check whether MFPB is defective or not without replacing the EEPROM.
1. Turn OFF the main power switch and replace the current MFPB with a new one.
2. Update the firmware.
3. After completing the firmware update, turn OFF and ON the main power switch and check to see that warm-up is started.
4. When the trouble cannot be solved, reinstall the removed MFPB to the original board.
3. If the above actions do not solve the problem, contact KM.

3.24.10  CC164 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC164: ROM contents error (MSC)
Rank C
Trouble detection condition • The wrong model of firmware is detected in the MFP board when the main power switch is turned ON.
• The machine type information (Machine, Type) registered to the machine differs from the actual machine
type.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• eMMC board (eMMC)

(2)  Procedure
1. Check the ROM version.
2. Check the machine type information registered and reenter as necessary.
For details the machine information, see “Entering the machine type information”.
3. Rewrite the firmware.
4. Replace MFPB. (bizhub 368/308 / bizhub 558/458)
5. Replace eMMC. (bizhub 368/308 / bizhub 558/458)
6. If the above actions do not solve the problem, contact KM.

3.24.11  CC170, CC171, CC172, CC173, CC174, CC180, CC181, CC182, CC183, CC184, CC185, CC186 (bizhub
558/458/368/308)
(1)  Contents
Trouble type • CC170: Dynamic link error during starting (AP0)
• CC171: Dynamic link error during starting (AP1)
• CC172: Dynamic link error during starting (AP2)
• CC173: Dynamic link error during starting (AP3)
• CC174: Dynamic link error during starting (AP4)
• CC180: Dynamic link error during starting (LDR)
• CC181: Dynamic link error during starting (IBR)
• CC182: Dynamic link error during starting (IID)
• CC183: Dynamic link error during starting (IPF)
• CC184: Dynamic link error during starting (IMY)
• CC185: Dynamic link error during starting (SPF)
• CC186: Dynamic link error during starting (OAP)
Rank C
Trouble detection condition A dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a
ROM fault, or other reason when the main power switch is turned ON.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. If the malfunction code "C-C180" has occurred, check to install the appropriate loadable device driver for an authentication unit which is
installed to the MFP.
When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)
3. If the above actions do not solve the problem, contact KM.

3.24.12  CC190 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC190: Outline font load error
Rank C
Trouble detection condition An error occurred while loading the outline font.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

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(2)  Procedure
1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary.
2. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary.
3. Format the hard disk.
4. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))
5. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.24.13  CC191 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC191: Setting parameter load error (LDR)
Rank C
Trouble detection condition Upon startup, the processing of the loadable device driver setting data file failed.
• RAM disk file creation failed.
• Reading from the flash ROM failed.
• An error occurred in API of the authentication module.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
2. Reinstall the loadable device driver.
3. Rewrite the firmware.
4. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.24.14  CC211 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC211: Authentication device general error
Rank C
Trouble detection condition When using the authentication device, authentication data is not to meet the specifications.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication device

(2)  Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

3.24.15  CC212 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC212: User validation error
Rank C
Trouble detection condition • An error occurred while validating the user authentication information.
• The loadable device driver is not successfully installed.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication device

(2)  Procedure
1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device
driver in USB memory used. If there is any file, reinstall the loadable device driver.
2. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
4. Re-register the user authentication information.
5. Replace authentication device.

3.24.16  CC213 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC213: User registration error/Card information setting error
Rank C
Trouble detection condition • IC card advanced settings data is not correct when starting-up the authentication device.
• Authentication information data is not correct when starting-up the authentication device.
• IC card advanced settings data is not correct when setting the IC card advanced settings.
• Authentication information data is not correct when setting the IC card advanced settings.
• IC card advanced settings data is not correct when registering the authentication information.
• Authentication information data is not correct when registering the authentication information.
• IC card advanced settings data is not correct when editing the authentication information.

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• Authentication information data is not correct when editing the authentication information.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication device

(2)  Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
3. Reset the authentication settings. (card type, IC card advanced settings, and etc.)
4. Re-register the user authentication information.

3.24.17  CC214 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC214: User information deletion error
Rank C
Trouble detection condition The deletion of the user information is uncompleted.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication device

(2)  Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

3.24.18  CC216 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC216: Acquisition failure of the number of trials/Initialize error of number of authentication
Rank C
Trouble detection condition An error occurred during user authentication using optional authentication unit AU-102.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Authentication device

(2)  Procedure
1. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
3. Reset the number of authentication trials.

3.24.19  CC301 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC301: Authentication customize data error
Rank B
Trouble detection condition • The master authentication customize data is corrupted upon startup.
• Registration of authentication customize data in the main body has failed upon startup.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Reinstall the authentication customize data.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.24.20  CC302 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CC302: Authentication customize data version mismatch error
Rank B
Trouble detection condition The authentication customize data version is later than the firmware version of the machine.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Rewrite the main body firmware with the latest one and reinstall the authentication customize data.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

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3.24.21  CCC00 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CCC00: Public user account track information error
Rank B
Trouble detection condition At the first time of startup, the nonvolatile status is reset incompletely due to any trouble (such as a shut off of
the main power).
Trouble isolation -
Relevant electrical parts eMMC board (eMMC)

(2)  Procedure
1. Replace eMMC. (bizhub 368/308 / bizhub 558/458)
NOTE
▪ Contact Konica Minolta technical support if the eMMC board needs to be replaced.

3.25  CD###
3.25.1  CD002 (bizhub 558/458/368/308)
(1)  Contents
Trouble type CD002: JOB RAM save error
Rank C
Trouble detection condition The error in save of job data to the memory/ hard disk and its read error are detected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary.
2. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary.
3. Format the hard disk.
4. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))
5. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.2  CD004, CD00F, CD020 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CD004: Hard disk access error (connection failure)
• CD00F: Hard disk data transfer error
• CD020: Hard disk verify error
Rank C
Trouble detection condition • CD004: Unable to communicate between the hard disk and MFP board (MFPB).
• CD00F: Data transfer from the hard disk is faulty.
• CD020: The data abnormality is detected by the hard disk verify check.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary.
2. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary.
3. Reinstall the hard disk.
4. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))
5. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.3  CD010 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD010: Hard disk unformat
Rank C
Trouble detection condition Unformatted hard disk is connected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Format the hard disk.
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2. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))
3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.4  CD011 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD011: Hard disk out of specifications mounted
Rank C
Trouble detection condition A hard disk that falls outside the specifications is connected.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Check the hard disk specifications.
2. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))

3.25.5  CD012 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD012: Mount error due to hard disk being unformatted
Rank C
Trouble detection condition • The hard disk is not logically formatted after the whole data in the hard disk has been deleted by
overwriting.
• The hard disk that has replaced an old one is not logically formatted.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Logically format the hard disk and then upgrade the firmware.
2. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))

3.25.6  CD013, CD014 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CD013: HDD mirroring error master
• CD014: HDD mirroring error slave
Rank A
Trouble detection condition • CD013: A R/W error occurs in the master drive during mirroring.
• CD014: A R/W error occurs in the slave drive during mirroring.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error.
If an error occurs, "Error" appears in the status column.
3. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [HDD Mirroring Rebuild] and perform the function.

3.25.7  CD015 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD015: HDD mirroring error master slave
Rank A
Trouble detection condition A R/W error occurs in both drives during mirroring.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
2. Replace both hard disk (A) and hard disk (B) with new ones. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))
3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform physical format.
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform logical format.
5. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore]
and perform the function.
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6. If HDD Data Backup has not been performed previously, install voice data, etc.

3.25.8  CD016 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD016: HDD mirroring error master (rebuild)
Rank A
Trouble detection condition A R/W error occurs in the master drive during HDD Mirroring Rebuild.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. If no problems are encountered, HDD Mirroring Rebuild is
automatically performed.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error.
If an error occurs, "Error" appears in the status column.
3. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform physical format.
5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform logical format.
6. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore]
and perform the function.
7. If HDD Data Backup has not been performed previously, install voice data, etc.

3.25.9  CD017 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD017: HDD mirroring error slave (rebuild)
Rank A
Trouble detection condition A R/W error occurs in the slave drive during HDD Mirroring Rebuild.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. If no problems are encountered, HDD Mirroring Rebuild is
automatically performed.
2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error.
If an error occurs, "Error" appears in the status column.
3. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))
4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [HDD Mirroring Rebuild] and perform the function.

3.25.10  CD030 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD030: Hard disk management information reading error
Rank C
Trouble detection condition The machine fails to read administrative information data saved in the hard disk.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

3.25.11  CD041, CD042, CD043, CD044, CD045, CD046 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD041, CD042, CD043, CD044, CD045, CD046: HDD command execution error
Rank C
Trouble detection condition The error occurred inside the hard disk.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Check the hard disk specifications.
2. Format the hard disk.
3. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))

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3.25.12  CD047, CD048, CD049, CD04A, CD04B (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD047, CD048, CD049, CD04A, CD04B: HDD SCSI library error
Rank C
Trouble detection condition The error occurred inside the hard disk.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Check the hard disk specifications.
2. Format the hard disk.
3. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))

3.25.13  CD050 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD050: Hard disk recovery timeout
Rank C
Trouble detection condition The hard disk fails to recover from the power save mode within the predetermined period of time.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary.
2. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary.
3. Reinstall the hard disk.
4. Format the hard disk.
5. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))

3.25.14  CD110 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD110: Wireless LAN destination initialization error
Rank C
Trouble detection condition When an initialization error occurred on the settings of the wireless LAN in the upgrade kit (UK-212/UK-215).
Trouble isolation -
Relevant electrical parts -

(2)  Procedure
1. Check UK-212 or UK-215 connector for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Reinstall UK-212 or UK-215.

3.25.15  CD201, CD202, CD203 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CD201: File memory mounting error
• CD202: Memory capacity discrepancy
• CD203: Memory capacity discrepancy 2
Rank C
Trouble detection condition CD201:
• The file memory is not mounted.
• The file has any abnormality.
CD202:
• File memory capacity on the MFP board (MFPB) is not enough.
• File memory capacity necessary for duplex printing is not enough.
CD203: File memory capacity on the MFP board (MFPB) is not enough.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Memory board 2 (MEMB/2) (bizhub 368/308: UK-211, bizhub 558/458: standard)

(2)  Procedure
1. Check to see if MEMB/2 on MFPB is installed correctly.
2. Replace MEMB/2 on MFPB. (bizhub 368/308 / bizhub 558/458)
3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)
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3.25.16  CD211, CD212 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CD211: PCI-SDRAM DMA operation failure
• CD212: Compression/extraction timeout detection
Rank C
Trouble detection condition • CD211: Hardware related to the transfer of memory image of the MFP board (MFPB) fails to respond.
• CD212: Hardware related to the BTC compression function of the MFP board (MFPB) fails to respond.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.17  CD241, CD242 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CD241: Encryption ASIC setting error
• CD242: Encryption ASIC mounting error
Rank C
Trouble detection condition • CD241: Initialization error of the encrypted ASIC is detected during the machine is starting.
• CD242: The faulty of the installation of encrypted ASIC is detected during the machine is starting.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Check the MFP board connector for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.18  CD261 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD261: USB board failure
Rank C
Trouble detection condition • When a failure is detected in USB board included in the local interface kit.
• Non-standard USB device is connected.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• USB board (EK-608)
• USB board (EK-609)

(2)  Procedure
1. Check the operation with another USB device.
2. Check the USB board connector for proper connection and correct as necessary.
3. Replace the USB board.
4. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.19  CD262 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD262: Extension network adapter installation error
Rank C
Trouble detection condition • When the 2nd network card settings is set to “Set” but the upgrade kit (UK-212/UK-215) is not installed.
• Upgrade Kit (UK-212/UK-215) is faulty.
Trouble isolation -
Relevant electrical parts -

(2)  Procedure
1. Check the settings of [Service Mode] -> [Network Settings] -> [2nd Network Setting] -> [2nd network card settings].
2. Check UK-212 or UK-215 connector for proper connection and correct as necessary.
3. Rewrite the firmware.
4. Reinstall UK-212 or UK-215.

3.25.20  CD271 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD271: i-Option activated and additional memory not installed
Rank C
Trouble detection condition While the i-Option is activated, the additional memory is not installed.
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Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Memory board 2 (MEMB/2) (bizhub 368/308: UK-211, bizhub 558/458: standard)

(2)  Procedure
1. Check MEMB/2 for proper connection and correct as necessary.
2. Replace MEMB/2. (bizhub 368/308 / bizhub 558/458)
3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.21  CD272 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD272: i-Option activated and additional memory and HDD not installed
Rank C
Trouble detection condition While the i-Option is activated, the additional memory and the HDD are not installed.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Memory board 2 (MEMB/2) (bizhub 368/308: UK-211, bizhub 558/458: standard)

(2)  Procedure
1. Check MEMB for proper connection and correct as necessary.
2. Access [Service Mode] -> [System 2] -> [HDD] and check to see if “Installed” is selected.
3. Replace MEMB/2. (bizhub 368/308 / bizhub 558/458)
4. Replace the hard disk (A). (bizhub 368/308 / bizhub 558/458)
5. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.22  CD2D1
(1)  Contents
Trouble type CD2D1: VLAN setting configuration error
Rank B
Trouble detection condition At start up of the MFP, the reception condition of VLAN setting activation is not satisfied.
Trouble isolation -
Relevant electrical parts • Hard disk (A) (HDD (A))
• eMMC board (eMMCB)

(2)  Procedure
1. Check if all VLAN setting reception conditions are satisfied.
• A 4GB memory has been installed.
• An HDD has been installed.
• If the IC card reader is connected, the LDD of AU-201S has been installed.
• The software SW12 (bit1) has been set to "PKI unsupported" (0x00). (PKI mode setting unavailable)
• Service Mode -> [Billing Setting] -> [Management Function Choice] is set to "Not installed".
• Utility -> [Administrator Settings] -> [Network Settings] -> [TCP/IP Settings] is set to "ON".
• Utility -> [Administrator Settings] -> [Network Settings] -> [Network I/F Configuration] is set to "Wireless Only".

3.25.23  CD3## (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD3##: Nonvolatile data error
Rank C
Trouble detection condition Abnormality is detected by the abnormal check of each nonvolatile data.
Trouble isolation -

(2)  Action
1. Touch [Recover Data] displayed at the lower right portion on the trouble screen.
2. A screen confirming whether to recover data appears.

3. Select [Yes].
4. The screen will be shifted to the data restoration screen to perform data restoration.
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NOTE
▪ When the restoration is performed in a short time, data restoration screen may not be displayed.
5. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it
ON again more than 10 seconds after.
NOTE
▪ In case it failed to restore data, return to the trouble code screen.
NOTE
▪ Nonvolatile data backup will be automatically performed every hour. Backup can also be performed manually with the following
setting. [Service Mode] -> [Enhanced Security] -> [Memory Data Backup]

3.25.24  CD313 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD313: TPM key data error
Rank C
Trouble detection condition A fault occurs in the TPM key data.
Trouble isolation -
Relevant electrical parts -

(2)  Procedure
1. Touch [Recover Data] displayed at the lower right portion on the trouble screen.
2. A screen confirming whether to recover data appears.

3. Select [Yes].
4. The screen will be shifted to the data restoration screen to perform data restoration.
NOTE
▪ When the restoration is performed in a short time, data restoration screen may not be displayed.
5. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it
ON again more than 10 seconds after.
NOTE
▪ In case it failed to restore data, return to the trouble code screen.
6. Replace the current MFPB with a new one. (bizhub 368/308 / bizhub 558/458)
NOTE
▪ Nonvolatile data backup will be automatically performed every hour. Backup can also be performed manually with the following
setting. [Service Mode] -> [Enhanced Security] -> [Memory Data Backup]

3.25.25  CD38E (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD38E: Nonvolatile data save error (SPI-Flash)
Rank C
Trouble detection condition The "ISW download flag" saved in the SPI-Flash has an illegal value.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Rewrite the firmware.
2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.

3.25.26  CD390 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD390: Nonvolatile data checksum error
Rank C
Trouble detection condition C-D390 code is normally shown when the MFP board is replaced with a new one.
Trouble isolation -
Relevant electrical parts -

(2)  Procedure
1. Wait until “Recover Data” appears. (MFP will reboot maximum 2 times by itself, it may take 5 minutes.) Touch the “Recover Data” button
and follow the instructions that appear on the control panel to restore (backup) data.
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3.25.27  CD391 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD391: Nonvolatile data save error (eMMC)
Rank -
Trouble detection condition -
Trouble isolation -
Relevant electrical parts -

(2)  Procedure
NOTE
▪ Contact the responsible people of KM before taking some countermeasures.

3.25.28  CD392 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD392: Nonvolatile data save error (EEPROM)
Rank C
Trouble detection condition The EEPROM is replaced with a new one.
Trouble isolation -
Relevant electrical parts • EEPROM 1 (EEPROM/1)
• EEPROM 2 (EEPROM/2) (bizhub 558/458 only)

(2)  Procedure
1. Replace the following components with new ones.
When the transfer belt unit and the fusing unit have been replaced with new ones, perform [New Release] in the service mode. When the
transfer roller has been replaced with a new one, perform [Counter clear].
• Developing unit
• Drum unit
• Toner cartridge
• Transfer belt unit
• Fusing unit
• Transfer roller
• Feed roller, pick-up roller, separation roller (including options)
2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
3. Set the various setting values in the service mode again.

3.25.29  CD3C0 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD3C0: New board detection
Rank C
Trouble detection condition The board is replaced with a new one.
Trouble isolation -
Relevant electrical parts -

(2)  Procedure
1. Wait until “Recover Data” appears. (MFP will reboot maximum 2 times by itself, it may take 5 minutes.) Touch the “Recover Data” button
and follow the instructions that appear on the control panel to restore (backup) data.

3.25.30  CD401, CD402, CD403, CD404, CD405, CD406, CD407, CD411, CD412, CD413 (bizhub 558/458/368/308)
(1)  Contents
Trouble type • CD401: NACK command incorrect
• CD402: ACK command incorrect
• CD403: Checksum error
• CD404: Receiving packet incorrect
• CD405: Receiving packet analysis error
• CD406: ACK receiving timeout
• CD407: Retransmission timeout
• CD411: Touch panel board error
• CD412: Touch panel type mismatch
• CD413: Electrostatic touch panel operation mode error
Rank C
Trouble detection condition When abnormality is found in the communication of controller.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

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(2)  Procedure
1. Check whether there is a strong electromagnetic noise source near the main body.
2. Check the connectors on MFPB for proper connection and correct as necessary.
3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.31  CD601, CD602, CD603 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD601, CD602, CD603: Trouble related to security
Rank -
Trouble detection condition -
Trouble isolation -

(2)  Procedure
1. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. If the above actions do not solve the
problem, contact KM.

3.25.32  CD701, CD702, CD703 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CD701: Mechanical controller flash ROM writing error
• CD702: Mechanical controller flash ROM device error
• CD703: FW download communication fault
Rank C
Trouble detection condition CD701: A mechanical controller flash ROM writing sequence is interrupted in its mid-operation due to, for
example, power being shut off.
CD702: An erase error or other device fault occurs during mechanical controller flash ROM writing.
CD703:
Irregular data is received during FW downloading.
• Places are changed in the order of write completion pulses.
• A write completion pulse is received for a memory for which binary writing is not permitted.
• Final checksum mismatch in FW download
• Two-minute timeout (no response from CTL, the number of transfer data items less than the specified)
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.33  CD704 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CD704: Finisher Flash ROM device error (When FS-533, FS-536, FS-536SD, FS-537, FS-537SD, or JS-506 is
installed)
Rank C
Trouble detection condition An erase error or other device fault occurs during the finisher flash ROM writing.
Trouble isolation -
Relevant electrical parts <When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed>
• FS control board (FSCB)
<When JS-506 is installed>
• JS control board (JSCB)

(2)  Procedure
(a)  When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace FSCB. (FS-533 / FS-536/FS-536SD / FS-537/FS-537SD)

(b)  When JS-506 is installed

1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace JSCB.

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3.25.34  CD705, CD706 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CD705: Mechanical controller sub-CPU flash ROM device error
• CD706: Mechanical controller sub-CPU flash ROM error
Rank C
Trouble detection condition • CD705: An erase error or other device fault occurs during mechanical controller sub-CPU flash ROM
writing.
• CD706: A data error is determined to exist in the mechanical controller sub-CPU flash ROM during starting.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Rewrite the firmware.
3. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.35  CDC## (bizhub 558/458/368/308)

(1)  Contents
Trouble type CDC##: Trouble related to security
Rank -
Trouble detection condition -
Trouble isolation -

(2)  Procedure
NOTE
▪ Contact the responsible people of KM before taking some countermeasures.

3.25.36  CDF50, CDF70, CDFA0 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CDF50: ASIC image version failure
• CDF70: ASIC image access failure
• CDFA0: ASIC image error
Rank C
Trouble detection condition Communication error is detected between the MFP board (MFPB) and the CCD board (CCDB).
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• CCD board (CCDB)

(2)  Procedure
1. Check the connector between MFPB CN1-CCDB CN3 for proper connection and correct as necessary. (bizhub 368/308)
2. Check the connector between MFPB CN1-CCDB PJ3 for proper connection and correct as necessary. (bizhub 558/458)
3. Rewrite the firmware.
4. Replace CCDB. (bizhub 368/308 / bizhub 558/458)
5. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.25.37  CDF51, CDF71, CDFA1 (bizhub 368/308)

(1)  Contents
Trouble type • CDF51: ASIC image version failure (back side) (When DF-704 is installed)
• CDF71: ASIC image access failure (back side) (When DF-704 is installed)
• CDFA1: ASIC image error (back side) (When DF-704 is installed)
Rank C
Trouble detection condition Communication error is detected between the MFP board (MFPB) and the dual scan image processing board
(DSIPB).
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Dual scan image processing board (DSIPB; DF-704)

(2)  Procedure
1. Check the connector between MFPB CN22-DSIPB CN01 for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Replace DSIPB.
4. Replace MFPB.

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3.25.38  CDF51, CDF71, CDFA1 (bizhub 558/458)

(1)  Contents
Trouble type • CDF51: ASIC image version failure (back side)
• CDF71: ASIC image access failure (back side)
• CDFA1: ASIC image error (back side)
Rank C
Trouble detection condition Communication error is detected between the MFP board (MFPB) and the dual scan image processing board
(DSIPB).
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Dual scan image processing board (DSIPB)

(2)  Procedure
1. Check the connector between MFPB CN22-DSIPB CN1 for proper connection and correct as necessary.
2. Rewrite the firmware.
3. Replace DSIPB.
4. Replace MFPB.

3.26  CE###
3.26.1  CE001, CE003, CE004, CE005, CE006, CE007, CE009 (bizhub 558/458/368/308)
(1)  Contents
Trouble type • CE001: Abnormal message queue
• CE003: Task error
• CE004: Event error
• CE005: Memory access error
• CE006: Header access error
• CE007: DIMM initialize error
• CE009: Memory resource shortage error
Rank C
Trouble detection condition MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.26.2  CE002 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CE002: Message and method parameter failure
Rank C
Trouble detection condition MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts • MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] -> [System 1] -> [Initialization] -
> [Clear All Data].
2. Format the hard disk.
3. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) /HDD (B))
4. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.26.3  CE101 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CE101: Browser finish detected
Rank C
Trouble detection condition • The browser is automatically recovered (restarted) after the main body detected that the browser (separate
process) has stopped with fault.
• When the “Malfunction finish is detected over predetermined number of times” or “the browser task process
is except in idle (printing, etc)”.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

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(2)  Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.26.4  CE201 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CE201: Transmission operation log storage fault
Rank C
Trouble detection condition When the transmission log storage failed, it repeats retrial until transmission operation log is stored. The trouble
is detected when the retrial failed for predetermined number of times.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.26.5  CE202 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CE202: PDL interpreter error
Rank C
Trouble detection condition An error inside the EEPROM is detected during converting the PDL information.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Perform the logically format.
3. Perform [Service Mode] -> [System 1] -> [Initialization] -> [Clear All Data].
4. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.26.6  CE203 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CE203: Unrecoverable error
Rank C
Trouble detection condition An error does not recover even after an auto recovery.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord,
and turn ON the main power switch.
2. Perform the logically format.
3. Perform [Service Mode] -> [System 1] -> [Initialization] -> [Clear All Data].
4. Rewrite the firmware with the latest one.
5. Perform the self-diagnostic function (from main power switch ON).
6. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.26.7  CE301, CE302, CE303, CE304, CE305 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CE301: Referring incorrect memory
• CE302: Incorrect command
• CE303: Finished due to error inside Qt library
• CE304: Finished due to error outside Qt library
• CE305: Program forced to stop
Rank C
Trouble detection condition Error occurred with the process inside the MFP controller.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)
3. Acquire the debug logs in [Service Mode] -> [Debug Settings] and analyze them.
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3.26.8  CED01 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CED01: The authentication application information does not exist in the hard disk/eMMC board in the enhanced
server authentication state.
Rank C
Trouble detection condition With “Enhanced Server Authentication” set, no authentication application registration information is found in the
hard disk or the eMMC board (eMMC).
Trouble isolation -
Relevant electrical parts • eMMC board (eMMC)
• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

(2)  Procedure
1. Turn OFF and ON the main power switch.
2. Check the connector from MFPB to hard disk for proper connection and correct as necessary.
3. Check the connector from eMMC to MFPB for proper connection and correct as necessary.
4. Logically format the hard disk.
5. Replace the hard disk. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B))
6. If the above actions do not solve the problem, contact KM.

3.26.9  CEEE1, CEEE3 (bizhub 558/458/368/308)

(1)  Contents
Trouble type • CEEE1: MFP board (MSC) malfunction
• CEEE3: MFP board (ENG) malfunction
Rank C
Trouble detection condition MFP board (MFPB) is faulty.
Trouble isolation -
Relevant electrical parts MFP board (MFPB)

(2)  Procedure
1. Check the connectors on MFPB for proper connection and correct as necessary.
2. Replace MFPB. (bizhub 368/308 / bizhub 558/458)

3.26.10  CEEE2 (bizhub 558/458/368/308)

(1)  Contents
Trouble type CEEE2: Scanner section malfunction
Rank A
Trouble detection condition A scanner part is faulty.
Trouble isolation -
Relevant electrical parts • LED exposure unit
• CCD board (CCDB)
• Scanner drive board (SCDB)

(2)  Procedure
1. Correct the connector connection between CCDB and SCDB if faulty.
2. Replace SCDB. (bizhub 368/308 / bizhub 558/458)
3. Replace CCDB. (bizhub 368/308 / bizhub 558/458)

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