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EnteliWEB Email Set Up

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793 views

EnteliWEB Email Set Up

Uploaded by

Gerry Grandbois
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Delta Controls

GenPDFFrontCover: How to Set Up and Test Alarm


Notification Emails in enteliWEB

Copyright Information
No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language (natural or computer), in any form or by any means, without the prior written
permission of Delta Controls Inc.

Limited permission is granted to reproduce documents released in Adobe Portable Document Format
(PDF) electronic format in paper format. Documents released in PDF electronic format may be printed by
end users for their own use using a printer such as an inkjet or laser device. Authorized distributors of
Delta Controls Inc. products (Delta Partners) may print PDF documents for their own internal use or for
use by their customers. Authorized Delta Partners may produce copies of released PDF documents with
the prior written permission of Delta Controls Inc.

Information in this document is subject to change without notice and does not represent a commitment to
past versions of this document on the part of Delta Controls Inc.

Copyright © 2019 Delta Controls Inc. All rights reserved


Table of Contents
KbA2338: How to Set Up and Test Alarm Notification Emails in enteliWEB.................................1 of 5
Description................................................................................................................................1 of 5
Solution.....................................................................................................................................1 of 5
Step 1: Set up enteliWEB's email configuration settings.....................................................1 of 5
Step 2: Give a user an email address.................................................................................1 of 5
Step 3: Set up a test EV object and an alarm filter..............................................................2 of 5
Where to Go From Here............................................................................................................4 of 5
Step 1: Which users need to receive alarm notification emails?.........................................4 of 5
Step 2: Which alarms do these users need to receive?......................................................4 of 5
Step 3: Fully test the completed configuration!....................................................................4 of 5
More Information.......................................................................................................................4 of 5

i
KbA2338: How to Set Up and Test Alarm Notification
Emails in enteliWEB
View products this article applies to: enteliWEB

Description
We are often asked how to configure enteliWEB to send out alarm notification emails. This KbA provides
step-by-step instructions for setting up and testing alarm notification emails in enteliWEB.

Solution
Step 1: Set up enteliWEB's email configuration settings.
a.
Open enteliWEB and select the gear icon in the top right corner to open the Administration
page.
b. Under Configuration, select Email Configuration.

c. Under SMTP server setting, enter your company's SMTP Server information, Port number,
Username and Password (if needed for your server).
d. Under Email sender setting, enter your Sender name, Sender email address, and the
enteliWEB host name (this is used to link back to the enteliWEB server from the email).
e. Select Save, then select Test Configuration. If the settings are configured correctly, a test email
will be sent to the email address you entered in the Sender email address field.
NOTE: If the test email is not received, verify that the SMTP Server information is correct.

Step 2: Give a user an email address.


a.
Select the gear icon in the top right corner to open the Administration page.
b. Under Sites and Users, select Users.

c. Select (or create) the user that will receive the email alerts.
d. Enter the user's email address in the Email Address field.
NOTE: Make sure the user you have selected has the necessary permissions to receive
email alerts. Use the Admin user for testing email configuration settings if feasible.

Copyright © Delta Controls Inc. Generated 26 Apr 2019 - 05:27 1 of 5


support.deltacontrols.com/...Support/Kbase/KbA2338

Step 3: Set up a test EV object and an alarm filter.


a. Select a controller and create an Event Enrollment (EV) object.
b. Select Alarms from enteliWEB's navigation menu and, under Network, choose the site that
includes the test EV object created in the previous step.

c. Select Manage Filters.

d. Select Add New Filter.

e. Under Subscribe Filter For, select Users.

Copyright © Delta Controls Inc. Generated 26 Apr 2019 - 05:27 2 of 5


support.deltacontrols.com/...Support/Kbase/KbA2338

f. Under Users, select the user that was configured to receive email alerts, select Subscribe to
Email, and then select Set.

g. Select any filters needed, making sure to not filter out the test EV object.
h. Select Apply and close the Manage Filters window.
NOTE: Make sure that the test filter is the only filter currently selected.
i. Select Navigation from enteliWEB's navigation menu, and then select the test EV object that was
set up in a previous step.
j. Select Command, and then select Manual Value.
k. Under Value, select Alarm to force the EV object into an alarmed state.

l. Go back to Alarms from enteliWEB's navigation menu and confirm that the test EV alarm
notification is displayed under your alarm filter.

Copyright © Delta Controls Inc. Generated 26 Apr 2019 - 05:27 3 of 5


support.deltacontrols.com/...Support/Kbase/KbA2338

m. Check your email. If the previous steps were followed properly there should be an alert email in
your inbox.

Where to Go From Here


After testing, the system must be configured to send out the correct alarm notifications to the correct
users. Some things to consider:

Step 1: Which users need to receive alarm notification emails?


a. Enter email addresses for all users that will be receiving email notifications.

Step 2: Which alarms do these users need to receive?


a. Configure the alarms filters to "catch" the pertinent alarms for each user.
b. Make sure users are subscribed to the correct email filter (see Step 3f).

Step 3: Fully test the completed configuration!


a. Test the system until it is fully functional, with no errors.

More Information
Each user profile in enteliWEB has a setting Email Format which flips between HTML and SMS. This
controls the size of the message sent. The idea is that people receiving on phones might be happier with
the results by using the SMS setting.

• enteliWEB 4.5 Online Help


• enteliWEB Product Page

Copyright © Delta Controls Inc. Generated 26 Apr 2019 - 05:27 4 of 5


support.deltacontrols.com/...Support/Kbase/KbA2338

• How to Route Alarms to Email in ORCAview

This topic: Support/Kbase > WebHome > KbA2338


Topic revision: 28 Dec 2018, Tlemerydeltacontrolscom

Copyright 2019 Delta Controls Inc. All rights reserved.


Ideas, requests, problems regarding Delta Controls Support? Send feedback

Copyright © Delta Controls Inc. Generated 26 Apr 2019 - 05:27 5 of 5

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