ZCCM-IH PLC
JOB DESCRIPTION
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1.0 IDENTIFICATION SECTION
JOB TITLE : ICT TECHNICIAN
JOB GRADE : ZH5
DEPARTMENT : ICT Directorate
2.0 JOB PURPOSE
• To provide technical support to all users and other IT department units through infrastructure
installation and maintenance in accordance with ZCCM-IH group Standards and policies. In
addition, ICT Technician will ensure that all Infrastructure related incidents/faults are
prioritised for resolution in order to minimise downtime. This also includes appropriate
escalation of issues through Communications & Infrastructure, Services Manager as
necessary.
3.0 KEY RESULT AREAS AND PRINCIPAL ACCOUNTABILITIES
KEY RESULT AREAS PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)
• Installation, support and maintenance of all ICT
Design, administration infrastructure, including but not limited to Computers
and Management of ICT (desktops, servers and laptops), Telecommunications (Voice
Systems and Data-WAN/LAN), channels/equipment, Printers Mobile
devices, Access control, CCTV etc
• Perform daily system monitoring, verify the integrity and
availability of all hardware, server resources, WAN/LAN
services, Voice systems, Data Centres, Disaster Centre
Management and other key processes.
• Maintain accurate hardware and software inventory; manage
database
• To manage and provide technical support; troubleshoot
performance of computer hardware and peripheral
support devices.
• Conduct security checks on the ZCCM-IH Group ICT
infrastructure in conjunction with Manager ICT and Network
Administrator
Security System • Ensure appropriate security control is maintained in the ICT
department and all installed services in the organisation.
• Ensure Endpoint application or other security related
application is installed and up to date and liaise with
Network/System Administrator to ensure that appropriate
hardware/software are in place for distribution and
management thereof
• Ensures IT security and integrity of the Company’s ICT
application and data is maintained according to ZCCM-IH
Group standards, policies and procedures.
Backup Measures • Ensure capacity management, monitoring and replication of
services is happening as per RTO.
• Ensure appropriate and effective disaster recovery
mechanisms for the production operations and related systems
are in place.
• Ensure that Disaster Recovery Plans are tested, and Disaster
Recovery Plan document updated.
ICT Policy • Ensure Adherence to policies and procedures by users in terms
of access to external and internal system and services.
• Create and maintain IT technology standards, documentation
and procedures for the ZCCM-IH Group in line with the
organisation standards.
Administration • To research and make recommendations on software products
and services for procurement; undertake feasibility studies for
software and system products planned for purchase and
provide suggestions based on findings.
• Manage CAPEX and OPEX expenses within agreed budgets
for hardware and OS
• Any other duties as assigned by Supervisors in the ICT
department.
4.0 REPORTING RELATIONSHIPS
a) Reports to:
• Network Administrator
b) Other Jobs Reporting to (4a) above:
2.5.5 ESSENTIAL/DESIRABLE QUALIFICATIONS/EXPERIENCE
a) Professional Qualification:
▪ Grade 12 Certificate with Five (5) “O” Levels.
▪ Job holder must have a Diploma in Information Technology or its
equivalent.
▪ A Degree in Computer Science will be an added advantage
▪ Relevant certifications in networking and knowledge of servers will be an
added advantage.
▪ In-depth knowledge of Microsoft Operating Systems, UNIX/LINUX,
CISCO Products
▪ Relevant professional membership
b) Minimum Relevant Pre-Job Experience:
• 3 years’ experience in a similar position
• Good working knowledge of Computer Hardware, Software and Networks
b) Skill Specifications:
- Quick identification of problems and offering timely solutions in order to
attain minimal downtime and inconveniences to users in the Organisation
System related solutions
- Numerical skills
- Computer skills
- Technical skills
d) Other Attributes (Personality Traits)
- Integrity
- Innovative and a self-starter
- Collaborative
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