BCM Rls 6.

Feature Codes

Task Based Guide

Feature Codes

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 Feature Codes

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NN40011-009 Issue 1.2 BCM Rls 6.0 3

Feature Codes

Table of Contents

Feature Codes ................................................................... 5

Overview .......................................................................................... 5

Feature Code Table ......................................................................... 5

Features Available for Button Programming .................. 8

Avaya Documentation Links .......................................... 13

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 Feature Codes

Feature Codes

Overview
This guide provides a quick reference for Business Communications Manager
Features available by pressing the Feature button on M-series telephones,
Business Series Terminals (T-series), and IP telephones.

Note: Refer to the user documentation for the specific product to find out how
to use the codes on each type of telephone.

Feature Code Table

Sorted By Feature Name Sorted By Feature Code
FEATURE FEATURE
Feature name <code> <code> Feature name
Account codes for any
900
incoming or outgoing calls.
Alarm time (room set) 875 0 Speed Dial - Activate
Alarm time – Cancel #875 *0 Button inquiry
Alarm time (HS admin set) 877 1 Messages - Send
Autodial – External *1 #1 Messages - Cancel Send
Autodial - Internal *2 *1 Autodial - External
Auto Hold 73 2 Ring Again
Auto Hold – Cancel #73 #2 Ring Again - Cancel
Background Music 86 *2 Autodial - Internal
Background Music – Cancel #86 3 Conference Call
Button inquiry *0 *3 Memory buttons - Program
Contact Center agent login/log
904 4 Call Forward
out
Contact Center agent make
908 #4 Call Forward - Cancel
busy/ready
Contact Center queue status 909 *4 Speed Dial - Add change
Call Charge Indication 818 5 Last Number Redial
Call Duration Timer 77 *501 Language - Primary
Call Forward 4 *502 Language - Alternate
Call Forward – Cancel #4 *503 Language - Alternate 2
Call Forward to Voice Mail 984 *504 Language - Alternate 3
Time zone readjust (IP
Call Information 811 *510
telephones)
Call Log Delete items
815 System Wide Call
(autobumping) *521 to *536
Appearance (SWCA)
Call Log – Manual 813
Call Log - View information 812 *537 Find oldest SWCA
Call Log options *84 *538 Find newest SWCA
Call Log password *85 *550 Silent Monitor
Call Park 74 *6 Ring Type
Call Queuing 801 60 Page

NN40011-009 Issue 1.2 BCM Rls 6.0 5

Feature Codes

Sorted By Feature Name Sorted By Feature Code

FEATURE FEATURE
Feature name <code> <code> Feature name
Page - Internal (telephone
Camp-on 82 61
speakers)
Page - External (external
Class of Service 68 62
speakers)
Page - Combined (internal
Conference Call 3 63
and external)
Contrast adjustment *7 64 Line Pool
Dialling Mode *82 65 Messages - View
Directed Pickup 76 66 Voice Call
Display Voice Mail DN skillset
985 67 Saved Number Redial
or IVR DN
Do not Disturb 85 68 Class of Service
Do not Disturb – Cancel #85 69 Priority Call
Exclusive Hold 79 *7 Contrast adjustment
Find Me/Follow Me Transfer 960 70 Transfer
Voice Mail Leave Message 980 #70 Transfer Cancel
Group Listening 802 71 Link
Group Listening Cancel #802 73 Auto Hold
Group Pickup 75 #73 Auto Hold Cancel
IP Services list *900 74 Call Park
IP Hot desking *999 75 Group Pickup
Language Primary *501 76 Directed Pickup
Language Alternate *502 77 Call Duration Timer
Language Alternate 2 *503 78 Pause
Language Alternate 3 *504 79 Exclusive Hold
Last Number Redial 5 *80 Ring Volume
Line buttons Move *81 *81 Line buttons Move
Line Pool 64 82 Camp-on
Line Redirection 84 *82 Dialling Mode
Line Redirection Cancel #84 83 Privacy (on/off)
Link 71 84 Line Redirection
Long tones 808 #84 Line Redirection - Cancel
Malicious call identification
897 *84 Call Log options
(MCID)
Memory buttons Program *3 85 Do not Disturb
Messages Send 1 #85 Do not Disturb - Cancel
Messages Cancel Send #1 *85 Call Log password
Messages View 65 86 Background Music
MeetMe Conferencing 930 #86 Background Music - Cancel
Name and number blocking 819 88 Voice Call Deny
Name and number blocking
#819 #88 Cancel Voice Call Deny
Cancel
Page 60 800 Trunk Answer
Page Combined (internal and
63 801 Call Queuing
external)
Page - External (external
62 802 Group Listening
speakers)
Page - Internal (telephone
61 #802 Group Listening - Cancel
speakers)

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 Feature Codes

Sorted By Feature Name Sorted By Feature Code

FEATURE FEATURE
Feature name <code> <code> Feature name
Pause 78 803 Time
PCR† Start call record 995 804 Wait for dial tone
PCR† Stop call record 996 805 Test telephone display
PCR† Add time marker to call 997 806 Static Time
PCR† Enable/ Disable
998 #806 Static Time - Cancel
automatic call recording
Priority Call 69 807 Ringing (Signal) Call
Privacy (on/off) 83 808 Long tones
Record call 989 811 Call Information
Ring Again 2 812 Call Log - View information
Ring Again – Cancel #2 813 Call Log - Manual
Call Log - Delete items
Ring Type *6 815
(autobumping)
Ring Volume *80 818 Call Charge Indication
Ringing (Signal) Call 807 819 Name and number blocking
Name and number blocking -
Room condition (Room set) 876 #819
Cancel
Room condition (HS admin
878 870 View active services
set)
Room occupancy 879 871 Turn Ringing service on
Run/Stop *9 #871 Turn Ringing service off
Saved Number Redial 67 872 Turn Restriction service on
Silent Monitor *550 #872 Turn Restriction service off
Speed Dial - Add change *4 873 Turn Routing service on1
Speed Dial – Activate 0 #873 Turn Routing service off
Static Time 806 875 Alarm time
Static Time - Cancel #806 #875 Alarm time - Cancel
System Wide Call Appearance 876 Room condition (Room set)
*521 to *536
(SWCA) 877 Alarm time (HS admin)
Find available SWCA *520 878 Room condition (HS admin)
Find oldest SWCA *537 879 Room occupancy
Malicious call identification
Find newest SWCA *538 897
(MCID)
Test telephone display 805 *9 Run/Stop
Callers can enter account
Time 803 900 codes for any incoming or
outgoing calls.
Text Paging 970 *900 IP Services list
Time zone adjust (IP Contact Center agent
*510 904
telephones) login/log out
Contact Center agent make
Transfer 70 908
busy/ready
Transfer - Cancel #70 909 Contact Center queue status
Transfer to mailbox 986 930 MeetMe Conferencing
Trunk Answer 800 960 Find Me/Follow Me Transfer
Turn Restriction service off #872 970 Text Paging
Turn Restriction service on 872 980 Voice Mail Leave Message
Turn Ringing service off #871 981 Voice Mail login
†Professional Call Recording

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Feature Codes

Sorted By Feature Name Sorted By Feature Code

FEATURE FEATURE
Feature name <code> <code> Feature name
Turn Ringing service on 871 982 Voice Mail Operator settings
Turn Routing service off #873 984 Call Forward to Voice Mail
Display Voice Mail DN
Turn Routing service on 873 985
skillset or IVR DN
View active services 870 986 Transfer to mailbox
Voice Call 66 987 Voice Mail Interrupt
Voice Call Deny 88 988 Voice Mail direct
Voice Call Deny - Cancel #88 989 Record call
Voice Mail direct 988 995 PCR Start call record
Voice Mail Interrupt 987 996 PCR Stop call record
Voice Mail login 981 997 PCR Add time marker to call
PCR Enable\Disable
Voice Mail Operator settings 982 998
automatic call recording
Wait for dial tone 804 *999 IP Hot desking

Note 1: Contact your System

Administrator for the service
control password.

Features Available for Button Programming

The following describes the features available for Button Programming

(Configuration > Telephony > Sets > All DNs > Select required DN >
Capabilities and Preferences > Button Programming).Note that some of
these features require other system settings in order to work.

Some of the buttons are controlled by features under Configuration >

Telephony > Sets > Active Sets > Select a DN > Capabilities. Paging is an
example of a feature that requires other settings.
Set
Command
(FEATURE Feature Description
<code>)
Indicates a button that is configured for button
None
programming but nothing has been entered
Activates the speed dial feature. The telephone prompts
0 Speed dial
the user for a speed dial code.
Allows the user to send a message to another DN on the
1 Send message
system.
Cancel send Allows the user to cancel a message that was sent to
#1
message another set within the network.
2 Ring again Turns on the Ring again feature.
Conference/ Initiates a conference between user and two parties.
3
Transfer
Allows the user to enter a number to forward all calls.
4 Call forward Note: Allow redirect must be selected to forward calls
outside of the system.
5 Last number redial Causes set to redial the last number that was dialled.

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 Feature Codes

Set
Command
(FEATURE Feature Description
<code>)
Allows the user to select the language in which prompts
*5 Language choice
are displayed.
60 Page – general Initiates a page.
Allows the user to page internal to a specific zone which
61 Page – Internal is identified within the Button programming. (For example
F611 internal zone 1 F610 page internal all zones.)
Allows the user to page through the speaker on a specific
62 Page - External
telephone.
Allows the user to page through both the internal sets and
Page - speaker and
63 externally connected paging equipment to a specific zone
zone
which is identified within Button programming.
Allows the user to access a line pool. The pool this button
64 Line pool accesses is specified during Button Programming for this
feature.
Allows the user to access messages and send a reply to
65 Reply message
the message sender.
Cancel message Allows the user to cancel the message waiting indicator.
#65
waiting
Allows the user to make an announcement or begin a call
66 Voice call
through the speaker of another telephone.
Saved number Allows the user to redial a number that was saved while
67
redial on a call.
Allows the user to override any restrictions on the set or
68 Restriction override
line with a CoS password.
Allows the user to priority call an internal DN that is
69 Priority call
currently busy.
Allows the user to adjust the contrast of the display
*7 Contrast
screen.
Allows the user to transfer an existing call to another
70 Transfer
telephone or external number.
Activates the Link command which allows the user to
71 Link
access special features on a remote PBX system.
74 Call park Allows the user to park a call.
Find available System searches for a free SWCA key among the SWCA
*520
SWCA key keys that are assigned to the current telephone.
Non-intercom calls are associated with an available
System Wide Call
*521 to SWCA key when the call is answered originated or placed
Appearance (1 to
*536 on Hold. Features that interact with this feature: Hold
16)
telephone keys outgoing and incoming calls.
System searches among the SWCA keys assigned to the
Find oldest SWCA
*537 telephone and un-parks the call that has been parked the
call
longest.
Find newest SWCA System searches among the SWCA keys assigned to the
*538
call telephone and un-parks the most recently parked call.
Allows the user to monitor hunt group calls. (Telephone
*550 Silent monitor
must be assigned with SM supervisor.)
Allows the user to answer a call ringing telephone within
75 Group pickup
the Pickup group.
Allows the user to answer any ringing telephone within
76 Directed pickup
the same system.
77 Call timer Allows the user to see the call duration timer.
78 Pause Allows the user to insert a pause during a dialling

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Feature Codes

Set
Command
(FEATURE Feature Description
<code>)
sequence.
Allows the user to place a call on hold at the current
79 Exclusive hold telephone. All appearances of the call on other
telephones indicate the line is busy.
Allows the user to answer a ringing line while in a ringing
800 Trunk answer
service. (If enabled).
Allows the user to answer calls in order when several
calls arrive in rapid succession. Calls are presented in this
801 Call queuing
order: incoming calls timed-out forwarded calls then
camped calls.
Activates the speaker on the set to allow a group of
802 Group listening people to hear a call. But the user must talk to the caller
through the handset.
803 Time Briefly displays the current time.
Places a pause in a dialling string that holds the following
804 Wait for dial tone
digits until a dial tone is perceived on the line.
Static date and First line displays the date and time.
806
time
Directly rings another telephone inside the system when
Ringing (Signal) an extension is entered after the feature is selected. This
807
call is the same process as pressing an intercom button and
dialling an extension.
808 Long tones Allows the user to send long DTMF tones.
811 Call information Allows the user to view information about a current call.
Call log view Allows the user to view call log information.
812
information
Allows the user to add the current call to the call log
813 Call LogIt
manually.
Call logs Allows the user to select if the system will remove the
815
autobumping oldest log item manually when the log space fills.
Call charge Allows the user to view the charges for a call (available on
818
indication DASS2 and ETSI Euro trunks only).
Allows the user to block the call information from the
819 ONN blocking
telephone for an outgoing call.
Allows the user to transfer and camp an external call on
82 Camp on
another telephone in the system.
Allows the user to change the line privacy setting on the
83 Privacy control
current call.
Allows the user to redirect a line on their telephone to an
84 Line redirection
external number.
Allows the user to block incoming calls from ringing on the
85 Do not disturb
telephone.
Allows the user to play music provided by a background
86 Background music
music source through the speaker on the telephone.
Service mode Allows the user to view the current service mode being
870
status used.
871 Ringing service Allows the user to change the ringing service mode.
872 Restriction service Allows the user to change the restriction service mode.
873 Routing Service Allows the user to change the routing service mode.
Allows the user to deny other users from Voice Calling
88 Voice call deny
their set.
897 MCID (Malicious Allows the user to query the system for information about

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 Feature Codes

Set
Command
(FEATURE Feature Description
<code>)
Call Identification) a call within 25 seconds after the user hangs up but
before the caller hangs up.
Provides a menu that allows you to choose the language
*501 Language choice
for the display prompts on the telephone.
Digital telephones only. Sets the level of contrast for the
*7 Contrast
telephone display.
Callers can enter account codes for any incoming or
900 Account codes outgoing calls. Callers enter the feature code
(F9--) followed by the account code.
CC agent login/log Allows the user to log in or out of ACD.
904
out
905 CC supervise Allows the CC supervisor to monitor CC agent calls.
Allows the CC agent to request help from a CC
906 CC supervisor help
supervisor.
Allows the CC agent or supervisor to enter activity codes
907 CC activity code
for reporting.
CC agent make Not Allows the user to indicate ready or Not ready status on
908
ready/ready ACD.
Allows the user to view the status of queued calls on
909 CC skillset status
ACD.
MeetMe Conferencing allows parties to establish a
MeetMe
930 teleconference by each calling into a specified telephone
Conferencing
number and extension at an agreed-upon time.
Allows you to transfer a call to the External Destination
Find Me/Follow Me
960 numbers, or back to the Desk Phone from an External
Transfer
Destination number.
Use in conjunction with the Advanced Paging Productivity
970 Text Paging Pack feature. Sends a pre-determined message to
defined extensions.
Voice mail Leave Allows the user to log into voice mail box to leave a
980
Message message.
Opens your mailbox to play your messages and to access
981 Voice mail login
mailbox options.
Voice mail operator Allows the user to set the parameters for the voice mail
982
settings operator.
Call forward to Forwards all calls to your voicemail.
984
voice mail
Display voice mail Displays the voice mail skillset or IVR DN.
985
DN
Transfers an external call directly to a mailbox on the
986 Transfer to mailbox
CallPilot system.
Intercepts a caller who is listening to your mailbox
987 Voice mail interrupt
greeting or leaving a message.
Dial an internal user via the name in the voice mail
988 Voice mail direct
directory.
Record the call to your voice mail box. Must be enabled
989 Record call
by the system administrator.
A recording session can be either silent or non-silent set
989 Silent Record a call
under CoS for the required mailbox
PCR† Start call A professional call recording session is enabled through
995
record this feature code on a per call basis.

NN40011-009 Issue 1.2 BCM Rls 6.0 11

Feature Codes

Set
Command
(FEATURE Feature Description
<code>)
PCR† Stop call Terminates the professional call recording session.
996
record
PCR† Add time Adds a time marker to any professionally recorded call.
997
marker to call
PCR† This feature is used to professionally record all calls
Enable\Disable automatically, or to disable the feature (if already active).
998
automatic call
recording
Allows the user to access a feature menu. This is the
IP services list IP
*900 same menu that is accessed by pressing the Services
telephones only
key.
Allows the user to access the Hot desking feature. This
IP Hot desking IP
*999 feature allows calls to be diverted from one IP telephone
telephones only.
to another.
†Professional Call Recording

12 NN40011-009 Issue 1.2 BCM Rls 6.0

 Feature Codes

Avaya Documentation Links

 Configuration – Devices Guide
 Telephone Features User Guide
 System-Wide Call Appearance (SWCA) Features Card
 Hospitality Features Card

NN40011-009 Issue 1.2 BCM Rls 6.0 13

Feature Codes

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