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ITIL Notes

Handwritten notes of ITIL training

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Gabriela
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0% found this document useful (0 votes)
177 views14 pages

ITIL Notes

Handwritten notes of ITIL training

Uploaded by

Gabriela
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF or read online on Scribd
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Bis123_ oe cust deine ae = | (659. oC Cait ney for Secees. ee “teca sear Kesgats. ein — aD a = USecs- U sé Services Aiea eer authart2€ bud ee oe __ Seguice iesnsip Se Se conse ty a a eae ec Cocrestion | __ haséd on agreed td available Service” sient 2 ___oitterinas Si “ate cre Ned ovtan ah —? oO ‘nfargibe eee eable ne a result for a_ eo ona enabled Oy 1 oc more outeuts MET Malily, o€ered ly a Qroduct or _ Service to feet 4 garticulac “need “besed on _custamers pecceg tens -ass Se Mata greuct oF Service wA\L 4 meet agreed cequirements 5 (a EL Pia Reviews Cant 8)Is]23 - vst basic. def. eS wor kFlaws, "tee te tained needed cc Achteve ie he ! —— -Vyalve_ Sire = “Series df Steps an_acqantzation | wmderta¥es to create and d adler A | predate BErvices (coor den ate 9) NEE of erent een vit nea S — Factions + ieee gstorrn rat ac (inte th figs tha se tray ae sap ary are ta cane oe — a cent ce Valve ogete(Svo- | ng ee Ce ea _ Mm to eRable valve ttn cHmmendgations that can o “an or antuattan in_all_ctroum Sances ee : “rept whieh an ara, is diet and con a ee benees, use Gules, = linger ance “Samet ing. | Ee Oar ot g Hons, a ee : a —Athapittes wea 2 achieve i ae ee a oc mare_ora. fo _co-create | —_ Vili = = ‘in Seevice_relatioshigs oraaniza | take om ne ale of Sz fe gros OC ne comsumer>” \¢ ccs ani "| =a “OM ret isa "9 delivers, See Sey Vice | vf Catsumer tS 5 010). tak re ceTuS __ Services, Sye, Sumer is_accomtatre Cor delWwery of Yhat nt ornales a - a | o ee = ie Revteva Cont. gf OCUSES AY. 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