Getting Started Cytoscan Cytogenetics Suite Flyer

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Services and support

Getting started with the


CytoScan Cytogenetics Suite
Installation, training, and support resources overview
With our comprehensive onboarding service and support The team of experienced professionals at Thermo Fisher Scientific,
offerings for the Applied Biosystems CytoScan
™ ™
including technical sales specialists, field service engineers (FSEs),
Cytogenetics Suite solution, you’ll have everything you need field application scientists (FASs), and clinical application consultants
to prepare your lab, train your staff, and transition from (CACs), will provide you with complete support from initial planning to
starting up to ramping up in the shortest possible time. routine implementation.

Routine-use
Laboratory Assay training Software
Planning Installation service
preparation and proficiency training
and support
Our onboarding and training includes:
Planning Assay training and proficiency
• Before installation, we will define the expected • Hands-on Applied Biosystems™ CytoScan™ Assay
timelines for installation and training along with the training, led by your FAS, will take place over the
service and support options available to you. course of two consecutive weeks, involving two
separate assay workflow runs.
• A ramp-up plan optimized for your laboratory will be
reviewed, detailing steps from startup to routine use. • A signed certificate of completion and training report
will be provided at the conclusion of the training.
Laboratory preparation
• Your local FAS will discuss requirements for optimal Software training
laboratory space, equipment, and consumables, • Our training program also includes up to 10 hours of
using the Site Preparation Guide and Checklist. Applied Biosystems™ Chromosome Analysis Suite
(ChAS) software support to help ensure complete
• A comprehensive pre-training and installation
comfort with typical workflows as well as routine
readiness assessment will be conducted using the
and advanced features.
Equipment and Consumable Checklist.
Routine-use service and support
Installation
• Our application support teams have extensive
• Our onboarding team will coordinate with logistics
experience with the CytoScan Assays and are
to ensure all instrumentation, reagents, and
available to answer your questions after training
consumables supplied by Thermo Fisher Scientific
completion, remotely or in person when needed.
reach your lab in a timely manner.
• Maximize system uptime, reduce repair costs and
• When your lab is ready, an FSE qualified by
turnaround time, extend the life of your instrument,
Thermo Fisher Scientific will schedule and conduct
and help keep it running at peak performance with
the instrument installation and qualification,
one of our comprehensive service plans.
or verification.
• Performance qualification is available for specific
instrument systems.

Ordering information
Description Cat. No.

GeneChip Scanner 3000 service plans


GeneChip Scanner 3000 7G System
AB Assurance Plan with 1 planned maintenance ZG11SCGC30007G
Add-on limited array warranty ZGAKSCGC30007G
AB Assurance Plan with 1 planned maintenance for each additional fluidics station ZG11SCFS450
Installation Qualification (IQ)/Operational Qualification (OQ)/Instrument Performance Verification (IPV) A37015
GeneChip System 3000DX v.2
AB Assurance In Vitro Diagnostics Plan with 2 planned maintenances and 2 OQs ZGD2SCGC3KDXV2
Add-on limited array warranty ZGAKSCGC3KDXV2
AB Assurance Plan with 2 planned maintenances for each additional fluidics station ZG12SCFS450DX2
Installation Qualification (IQ)/Operational Qualification (OQ)/Performance Qualification (PQ) A53488
CytoScan Assay training options*
CytoScan Assay new user 4-day training (automated or manual) 000.802
CytoScan XON Assay new user 4-day training TRN00810
CytoScan Dx Assay new user certification 4-day training 000.883
Additional training options are available to meet your unique needs.
* Required training consumables not included.

Learn more at thermofisher.com/microarrayanalysis


Intended use of the products mentioned vary. For specific intended use statements, please refer to the product label.
© 2021, 2022 Thermo Fisher Scientific Inc. All rights reserved. All trademarks are the property of Thermo Fisher Scientific and its
subsidiaries unless otherwise specified. COL018979 0322

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