HPAC 16.8.1 Release Notes
HPAC 16.8.1 Release Notes
HPAC 16.8.1 Release Notes
Version: 16.8.1
Revised: September 14, 2020
Table of Contents
1 Introduction ...................................................................................................................... 5
1.1 Documentation........................................................................................................................................... 5
2 Release version 16.8.1.......................................................................................................... 6
2.1 Secure Pull Print version 1.2.0.30 ............................................................................................................. 6
2.2 AD-Authenticator version 4.3.4.55 ........................................................................................................... 6
2.3 Job Accounting version 3.9.5.772 ............................................................................................................. 6
2.4 IPM version 1.7.4........................................................................................................................................ 6
3 Release version 16.8 ............................................................................................................ 7
3.1 Secure Pull Print version 1.2.0.27 ............................................................................................................. 7
3.2 Job Accounting version 3.9.5.771 ............................................................................................................. 8
3.3 AD-Authenticator version 4.3.4.27 ........................................................................................................... 8
4 Release version 16.7.1.......................................................................................................... 9
5 Release version 16.7 ...........................................................................................................10
5.1 Secure Pull Print version 1.2.0.22 ...........................................................................................................11
5.2 Job Accounting version 3.9.5.771 ...........................................................................................................11
5.3 AD-Authenticator version 4.3.3.26 .........................................................................................................11
5.4 SPPE Agent version 20190221.................................................................................................................12
6 Release version 16.6 ...........................................................................................................13
6.1 Secure Pull Print version 1.2.0.22 ...........................................................................................................14
6.2 IPM version 1.7.2......................................................................................................................................14
6.3 Job Accounting version 3.9.5.770 ...........................................................................................................15
6.4 AD-Authenticator version 4.3.3.15 .........................................................................................................15
7 Release version 16.5 ...........................................................................................................16
7.1 Secure Pull Print Enterprise version 1.2.0.21 .........................................................................................17
7.2 Job Accounting version 3.9.5.769 ...........................................................................................................18
7.3 IPM version 1.7.2......................................................................................................................................18
7.4 SPPE Agent (FutureSmart) version 20181003 ........................................................................................18
7.5 AD Authenticator version 4.3.3.12..........................................................................................................19
8 Release version 16.4 ...........................................................................................................20
8.1 Job Accounting version 3.9.5.769 ...........................................................................................................21
8.2 SPPE Agent (FutureSmart) version 20171106 ........................................................................................21
8.3 AD Authenticator version 4.3.2.0............................................................................................................21
9 Release version 16.3 ...........................................................................................................23
9.1 Job Accounting version 3.9.5.768 ...........................................................................................................24
9.2 SPPE Agent (FutureSmart) version 20171106 ........................................................................................25
9.3 AD Authenticator version 4.3.0.3............................................................................................................25
10 Release version 16.2 ...........................................................................................................26
10.1 Secure Pull Print Enterprise version 1.2.0.16 .........................................................................................28
10.2 SPPE Agent (FutureSmart) version 20171106 ........................................................................................29
10.3 AD Authenticator version 4.2.3.0............................................................................................................29
11 Release version 16.1 ...........................................................................................................30
11.1 SPPE Agent (FutureSmart) version 20171106 ........................................................................................31
11.2 AD Authenticator version 4.1.3.0............................................................................................................32
12 Release version 16.0 ...........................................................................................................33
12.1 Secure Pull Print Enterprise version 1.2.0.13 .........................................................................................34
2
12.2 IPM version 1.7.........................................................................................................................................35
12.3 SPPE Agent version 20160912.................................................................................................................35
12.4 AD Authenticator version 4.1.2.0............................................................................................................35
13 Release version 15.3.3.........................................................................................................37
13.1 IPM version 1.7.........................................................................................................................................37
13.2 SPPE Agent version 20160912.................................................................................................................37
13.3 AD Authenticator version 4.0.10.0..........................................................................................................37
14 Release version 15.3.2.........................................................................................................39
14.1 Secure Pull Print Enterprise version 1.2.0.7 ...........................................................................................39
14.2 Secure Pull Print Express version 15.3.2.0..............................................................................................39
14.3 Job Accounting version 3.9.4.767 ...........................................................................................................40
14.4 SPPE Agent version 20160912.................................................................................................................40
14.5 IPM version 1.7.0......................................................................................................................................40
14.6 AD Authenticator version 4.0.5.0............................................................................................................40
15 Release version 15.3.1.........................................................................................................42
15.1 Secure Pull Print Enterprise version 1.2.0.7 ...........................................................................................42
15.2 Job Accounting version 3.9.4.767 ...........................................................................................................42
15.3 IPM version 1.7.0......................................................................................................................................43
15.4 SPPE Agent version 20160912.................................................................................................................43
15.5 AD Authenticator version 3.9.14.0..........................................................................................................43
15.6 Device Analysis.........................................................................................................................................44
16 Release version 15.3 ...........................................................................................................45
16.1 Secure Pull Print Enterprise version 1.2.0.2 ...........................................................................................45
16.2 Job Accounting version 3.9.4.767 ...........................................................................................................45
16.3 SPPE Agent version 20160912.................................................................................................................46
16.4 AD Authenticator version 3.8.38.0..........................................................................................................46
17 Release version 15.2.2.........................................................................................................48
17.1 Secure Pull Print Express version 15.2.2.0..............................................................................................49
17.2 Secure Pull Print Enterprise version 1.2.0.2 ...........................................................................................49
17.3 Job Accounting version 3.9.3.766 ...........................................................................................................49
17.4 IPM version 1.5.0......................................................................................................................................50
17.5 SPPE Agent version 20160912.................................................................................................................50
17.6 AD Authenticator version 3.8.31.0..........................................................................................................50
18 Release version 15.2.1.........................................................................................................52
18.1 Secure Pull Print Express version 15.2.0.1..............................................................................................53
18.2 Secure Pull Print Enterprise version 1.2.0.2 ...........................................................................................53
18.3 Job Accounting version 3.9.3.766 ...........................................................................................................54
18.4 SPPE Agent version 20160609.................................................................................................................54
18.5 AD Authenticator version 3.8.6.0............................................................................................................54
19 Release version 15.2 ...........................................................................................................56
19.1 Secure Pull Print Enterprise version 1.1.0.86 .........................................................................................56
19.2 Job Accounting version 3.9.3.766 ...........................................................................................................57
19.3 SPPE Agent version 20160209.................................................................................................................57
19.4 AD Authenticator version 3.7.16.0..........................................................................................................58
19.5 IPM version 1.5.0......................................................................................................................................58
20 Release version 15.1 ...........................................................................................................59
20.1 Secure Pull Print Enterprise version 1.1.0.86 .........................................................................................59
20.2 Job Accounting version 3.9.3.766 ...........................................................................................................60
20.3 SPPE Agent version 20150903.................................................................................................................60
3
Introduction
4
Introduction
1 Introduction
These release notes refer to the “HPAC 16.8.1.exe” installation file. This file contains the following:
• HP AC Express components: Job Accounting Server, HPAC Agent, Print Server, and Secure Pull
Print Express
• HP AC Enterprise components: Job Accounting Server, HPAC Agent, Print Server, IPM Server,
Secure Pull Print Enterprise, and Device Analysis
• Server installation components: Job Accounting Server, HPAC Agent, Printer Server, IPM
Server, IPM Client, Device Analysis, Secure Pull Print Enterprise, HPAC Agent
• Standalone print server installation components: Print server, Printer server on a cluster node,
IPM Client
1.1 Documentation
The HP Access Control (HP AC) Administration Guide is available online. Go to
www.hp.com/go/hpacdocumentation for the updated HP Access Control (HP AC) Administration
Guide and other HP AC documentation.
5
Release version 16.8.1
6
Release version 16.8
Fixes
• Fixed issue where if the Settings tile > Login tab was set to use AD Groups, the login to the HP AC
web console failed when using an AD user.
• Fixed issue where the MyDoc page showed the date/time of jobs in the server’s time zone
instead of the client’s time zone.
• Fixed issue where when a pull print job was purged, JA reports showed the expired job as a
direct print job instead of a pull print job.
Fixes
• Fixed issue on Officejet Pro and PageWide Pro devices where if “Display all jobs” was enabled
and a user had no jobs, an error displayed in the Pull Print app.
• Fixed issue where if the SPP Enterprise service was shut down during printer activation, any
printers that were not activated were removed from printer license files. This meant that when
7
Release version 16.8
HP AC checked to see if a printer was licensed, the license check would return not licensed. Now
the license file will only be processed after a full, successful activation.
• Optimized the expire thread processing. The expire thread locks the printer queue that it is
operating on. If a queue takes longer than 5 seconds to process retained files, HP AC will break
out of the expire thread, release the lock, wait 5 seconds, and resume expire processing from
where it left off. Previously, if the expire thread had a lot of work to do it would lock the printer
queue for up to 5 seconds for a maximum of 4 times before locking the queue for as much time
as it needed. This meant jobs could not be received or printed from the queue while it was
locked.
• Fixed issue with the expire thread processing which prevented the thread from processing a
queue. The expire thread processing was incorrectly setting the next time to check for expired
jobs to the value of the retain time on the job. This could happen when a Purge
Output/Retained Queue command was issued and the requesting user did not have permission
to delete certain jobs.
Fixes
• Fixed issue where Rights Management by Group was not saved properly in the AD-Authenticator
config file, resulting in group rights not working correctly.
• Fixed issue where when Rights Management by Group was used, if a user belonged to only one
group in AD, the user’s rights information was incorrect.
8
Release version 16.7.1
9
Release version 16.7
Fixes
• Improved the location of log files to be in the \HP Access Control\Logs folder instead of in
various sub-folders.
• Fixed issue where the Settings tile color remained orange even after applying the necessary
settings. Now the Settings tile color changes to grey after applying the Pull Print settings.
• Fixed issue in the Rights Controls page (Settings tile > Pull Print > Advanced tab > Rights Control
section) where when adding an AD Group, no “Back” button displayed to return to the previous
page.
• Improved deployment to not check if a printer is already deployed or not. Before, if devices
were previously deployed to a different server, the new deployment would fail. Now it is
possible to deploy to an already deployed device to a new server without removing the previous
workflow.
• Removed FTP option from the setup and admin console when Print Server only is installed.
• Enabled multi-domain for authentication when Express is installed. Now in the Settings tile >
Pull Print > LDAP Servers section, multiple LDAP servers can be added.
• Improved License web service to prevent devices from being unlicensed. Previously if network
issues prevented the License web service from communicating with the HPAC Configuration
service, an invalid license was generated for the device. Now devices remain licensed even if a
network issue occurs.
• Fixed issue where if the Client Passcode and Client Encryption Key were set (Settings tile > Pull
Print > Advanced tab > Client Options), jobs failed to be released.
• Improved the user lookup for jobs sent via email by looking up the username in the IRM
database based on the sender of the email. This means that an alias is no longer required for
email jobs, and this also allows support for users in multiple domains.
• Fixed issue where not all settings were exported when the Export Setting option was used
(Settings tile > File menu > Export Setting).
• Fixed issue where the SyncDB tool did not work with LDAP Simple Bind.
• Fixed sync issue when the Enterprise Client with Local Job Storage recovered from a failover.
• Fixed IPM issue where the “Check” button used HTTP instead of HTTPS.
• Fixed IPM issue where If the customer enters a value in a double-byte language in any of the
conditions fields, the value was not saved properly.
10
Release version 16.7
• Fixed issue where the HP AC Print Client’s Direct Print Failover feature showed jobs from all
users using the same desktop instead of only the logged on user.
• Fixed issue where retained jobs stored on the client were purged even if the "Retain ‘Print-Keep’
jobs beyond expiration" feature was enabled.
• Fixed issue where if a ‘%’ character was used for a user's password (in the Settings tile > Login
tab) then the user would need to re-enter their credentials on some of the HP AC screens.
• Fixed issue where the deployment window did not show the full deployment log. Sometimes a
blank white screen displayed and sometimes the log would start and then stop without showing
the full log.
• Improved alias lookup.
• Fixed issue where “Print All” did not work with remote jobs when printers were not previously
defined on remote servers and if DNS did not resolve the printer's hostname.
• Fixed the License tile > HP AC Agent License field to show only the number of deployed HP
devices instead of the total number of pull print devices.
• Fixed issue where the Print All request went to the NLB VIP instead of the local node.
11
Release version 16.7
Fixes
• Fixed issue which could cause multiple logon attempts when invalid credentials were provided
and the system was configured for user principal names.
• Fixed issue where OXPd Authentication did not work correctly (especially card reads) if the
server was configured for TLS 1.2 only.
• Added OPA support for the RFIdeas RDR-7585AKU keyboard emulation reader.
Known Issues
• On FutureSmart SFPs (CP5525, M551, M603, M750 and M712), when a user selects Main Menu
> Sign In > HPAC - IRM Server, then presses the back button, HPAC - IRM Server can no longer be
selected for authentication. The user must return to the home screen and then select Main
Menu > Sign In > HPAC - IRM Server again to authenticate.
• If a FutureSmart device is reconfigured from a different server, then a reboot of the device will
be required.
12
Release version 16.6
Fixes
• Fixed issue where in the Devices tile the update status did not work after an upgrade from HP
AC 15.x.
• Fixed HP AC Enterprise Client to allow port monitor changes on every LPR queue. This means if a
user workstation has two print queues, one for client-based storage and one for server-based
storage, both will be configured to use the HP AC port monitor.
• Fixed HP AC Enterprise Client to fix issue where some jobs failed to print when using IPP or IPPS
print protocol due to the printer not being able to accept jobs. Now if the printer cannot accept
jobs via IPP or IPPS, the spooler will wait for 1 second and then check again if the printer can
accept jobs. The spooler will continue checking until the printer is ready to accept jobs, then the
spooler will send the next job.
• Fixed upgrade issue where the NetX and ServerX firewall rules were not created correctly.
• Fixed issue where the “Apply” button in the Settings tile > Login tab was visible after Application
Login was unchecked.
• Fixed issue where the NetX and ServerX servers were not created during an upgrade from HP AC
15.x and HP AC was a custom install.
• Fixed upgrade issue where printer definition files failed to update after an upgrade from HP AC
15.1.
13
Release version 16.6
• Fixed issue where after changing only the CommType in the Settings tile, and then going to the
Devices tile > Devices menu > Update Printer Definition, the CommType in the printer definition
files were always changed to TCPIP/SOCK.
• Fixed issue where the license upload check was case sensitive. Now when a license file is
uploaded in the License tile, the check for the server name is case insensitive.
• Improved security when reading log files from the web console.
• Fixed issue where when uploading a new license file from the web console, Device Analysis was
unlicensed with a "01-01-2000" expiration date.
• Fixed issue where the Pull Print Savings tile was not refreshed until the admin console was
closed. Now the Pull Print Savings tile is refreshed every time the tile is opened.
Known Issues
• Due to an HP FutureSmart 4 firmware issue in version 4.7, the HP AC authentication does not
display in the Sign In menu on Single Function devices with 2.7” front panels after a device
reboot.
Fixes
• Fixed issue where some jobs failed to print when using IPP or IPPS print protocol due to the
printer not being able to accept jobs. Now if the printer cannot accept jobs via IPP or IPPS, the
spooler will wait for 1 second and then check again if the printer can accept jobs. The spooler
will continue checking until the printer is ready to accept jobs, then the spooler will send the
next job.
• Fixed Mac encryption issue where Microsoft Office document did not print using the IPP or IPPS
protocol.
14
Release version 16.6
Fixes
• Fixed issue where the Allocation page did not open.
• Fixed issue where the “End Session” button did not work while the Allocation page was open.
• Fixed JA Database Manager issue where users could not be deleted if the username contained a
single quote in the name.
• Fixed issue where a JavaScript error displayed in the JA > Administrator > SAP Tracking page
when enabling/disabling SAP Tracking.
• Fixed issue where XML files were not processed when the job size value contained 10 or more
digits.
• Fixed issue where XML files were not processed when the username value was empty.
• Fixed issue where some duplicated XML files were not automatically deleted.
• Fixed issue where XML files were not processed when the username value was not escaped
properly.
15
Release version 16.5
Fixes
• Fixed issue where the Unlock Time-out option (in the Settings tile > Login tab) was not saved.
• Fixed issue where if the web console was opened on a client before the server admin console
was opened after a new installation, users could not see their job list on devices.
• Fixed issue where if the web console was opened on a client before the server console was
opened, the Settings tile > Pull Print tab would show the name of the client instead of the
server.
• Fixed issue where after creating a second administrator in Settings tile > Login tab, the
administrator did not have rights for the Start and Stop commands in the Devices tile.
16
Release version 16.5
• Fixed issue in the Settings tile > Login tab where when adding a Group and leaving the "Group"
text field empty, the message showed "Login can't be empty". Now the message correctly shows
“Group can’t be empty”.
• Fixed issue where when installing on a server with no Internet access, a window displayed
saying .Net Framework 3.5 could not be installed, even though .Net Framework 3.5 is not used.
• Fixed issue where the Multi-vendor tab displayed empty after navigating between other tiles.
• Fixed issue where when the server was set to German language, the Settings tile tab name
“benutzer” was not capitalized. Now the tab name shows as “Benutzer”.
• Fixed issue where when the Session Expiration time (in Settings tile > Login tab) is set to “0”,
some admin console screens required the user to log in again after some time.
• Fixed issue during upgrade where if AlertX was running on the server, the HP AC NetX, HP AC
ServerX, and HP AC SPP Enterprise services were not reinstalled. Now if AlertX is running on the
server, the AlertX service is stopped during the HP AC upgrade, and then restarted after the
upgrade is complete.
• Fixed issue where the Load Balancer settings showed that the certificate hpac.local was already
created, preventing the user from creating a new self-signed certificate. Now a self-signed
certificate can be created even if the hpac.local certificate is bound in IIS.
• Fixed issue where devices were not licensed if reverse DNS lookup was disabled in the customer
environment. Now, if reverse DNS lookup is disabled, devices will be licensed, and
authentication, pull printing, and tracking work.
Fixes
• Fixed issue on FS4 devices where a memory error occurred if a user had over 150 jobs in one
queue.
• Fixed issue where devices were getting licensed when the spooler was stopped or could not be
reached. Now when the spooler is stopped or cannot be reached, devices are not licensed.
• Fixed issue where the NLB could not be selected when deploying to Canon devices.
• Fixed issue where after deploying to a device, the model name disappeared from the device list
for a few seconds.
• Fixed issue where jobs did not display on devices for users with a '&' character in their name.
• Fixed issue where users with an apostrophe in their name were unable to see their job list.
• Fixed issue where sometimes during device deployment, the deployment window was blank.
17
Release version 16.5
Known Issues
• On FutureSmart SFPs (CP5525, M551, M603, M750 and M712), when a user selects Main Menu
> Sign In > HPAC - IRM Server, then presses the back button, HPAC - IRM Server can no longer be
selected for authentication. The user must return to the home screen and then select Main
Menu > Sign In > HPAC - IRM Server again to authenticate.
18
Release version 16.5
• If a FutureSmart device is reconfigured from a different server, then a reboot of the device will
be required.
Known Issues
• Due to a Microsoft known issue
(https://blogs.msdn.microsoft.com/distributedservices/2009/11/06/a-com-application-may-
stop-working-on-windows-server-2008-when-the-identity-user-logs-off/), Enterprise print jobs
may not be visible on devices. As a workaround, it is recommended to change the “Do not
forcefully unload the user registry at user logoff” policy setting.
• When using multi-domain after an upgrade, the existing database populated with the previous
default domain information cannot be used.
• If multi-domain is enabled, the “domain” column must be populated with the NetBIOS domain
name when using the ImportUser utility.
• The MyCode page works in multi-domain environments only if there is a trust between the
domains.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• After an HP AC upgrade, all Officejet Pro devices must be reconfigured.
19
Release version 16.4
Fixes
• Fixed issue where the incorrect HP License URL was shown in the License tile. Now the License
tile shows http://myhplicensing.hp.com.
• Fixed issue where the word “Release” was not translated correctly in Spanish. The translation
now shows “Version” instead of “Eliminar”.
• Removed the option “Enable tracking of printed jobs” from the Settings tile > Pull Print >
Advanced tab > Pull Printing Options section. Server-based tracking can be selected at the time
of deployment to the device in the Deployment window.
• Improved deployment method to support CSRF and enable PJL Drive Access not enabled on
devices.
• Fixed issue where the authentication lock icon covered up part of the QR Code on the Pull Print
button, preventing users from being able to scan the QR Code with the ePrint Enterprise mobile
app. Now the QR Code displays in a smaller size so that it can be scanned with the ePrint
Enterprise mobile app.
• Fixed issue where users of the admin console were able to restart services, regardless of the
user permissions set in the Settings tile > Login tab. Now only administrators belonging to the
Administrator group have authority to restart services.
• Fixed issue where the Update Status did not work on A3 devices after a reboot. Now, after an A3
device is rebooted, the Update Status will return the correct status of the device.
• Fixed issue where the SMTP port was not set in the AD-Authenticator web.config file when the
port is different than the default port 25.
• Fixed HPStatistics issue where the ENC tracking files showed the user names in the allocation
format instead of the “username” format when allocation is not used.
• Improved deployment method to not check for a Level1 Agent on FutureSmart devices if only
Pull Print or Tracking are deployed.
• Fixed issue where the Load Balancer VIP Status Check did not use HTTPS. Now HTTPS is used
instead of HTTP.
• Fixed issue where the Pull Print Client failed to handle connections to servers where no TLS
protocols were enabled. Now the Pull Print Client can connect to server where no TLS protocols
are enabled.
• Fixed issue where an error message did not display in the Settings tile > Database > Agent
Configuration when an incorrect login/password was entered. Now an error message displays.
• Improved HP AC branding in the Settings tile > Spooler > Keys to show “HP AC for HP” instead of
“HPAC for HP”.
20
Release version 16.4
• Fixed issue in the Devices tile > Admin > Add > Server ID selection screen where if there were
ten or more servers to choose from, the list did not show the tenth server. Now when selecting
a Server ID, ten servers are displayed on each page.
• Fixed issue in the Devices tile > Admin > Add > Server ID selection screen where a script error
displayed when scrolling through a list of more than ten Server IDs. Now no script error displays
when scrolling through the Server ID pages.
• Fixed issue in the Devices tile > Admin > Add > Server ID selection screen where a script error
displayed when doing a search for a specific Server ID. Now no error displays when entering a
Server ID in the Find textbox and searching for a specific Server ID.
• Fixed upgrade issue from HP AC 15.x where if the Admin password was changed in the Settings >
Login tab in HP AC 15.x and then HP AC was upgraded, after the administrator logged into the
admin console, a second login prompt displayed in the PersonalQ, Settings and Devices tiles.
Now if the Admin password is changed in the Settings > Login tab in HP AC 15.x and then HP AC
is upgraded, the Admin is able to successfully login once using the new password.
Known Issues
• Due to a Microsoft known issue
(https://blogs.msdn.microsoft.com/distributedservices/2009/11/06/a-com-application-may-
stop-working-on-windows-server-2008-when-the-identity-user-logs-off/), Enterprise print jobs
21
Release version 16.4
may not be visible on devices. As a workaround, it is recommended to change the “Do not
forcefully unload the user registry at user logoff” policy setting.
• When using multi-domain after an upgrade, the existing database populated with the previous
default domain information cannot be used.
• If multi-domain is enabled, the “domain” column must be populated with the NetBIOS domain
name when using the ImportUser utility.
• The MyCode page works in multi-domain environments only if there is a trust between the
domains.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• After an HP AC upgrade, all Officejet Pro devices must be reconfigured.
22
Release version 16.3
Fixes
• Fixed issue when end-to-end encryption is enable AND when using IPP/IPPS, where the Spooler
was rejecting some MS Office document types due to the document’s datatype.
• Fixed issue where Printer Definition files were not updated with decryption filter when non-HP
devices are deployed, or manual deployment is done.
23
Release version 16.3
• Fixed issue where the tracking files from jobs deleted at device front panels were not encrypted.
Now when a user deletes a job at a device front panel, the tracking file for the deleted job is
encrypted.
• Fixed issue where when IPA was deployed to a non-FutureSmart device, the agent file was
deployed twice.
• Fixed issue where the Push Mode settings were not saved, and the Test button did not work
when using HTTPS (port 443). Now when the Push Mode is set to use HTTPS (port 443), the
settings are saved correctly, and the Test button successfully tests the connection.
• Fixed issue importing CSV and WJA device list files and IP range scans when using the web
console.
• Fixed issue exporting device lists when using the web console.
• Fixed issue where when Windows Authentication was used to connect to the IRM SQL database,
the Test button did not work after a server reboot.
• Fixed issue where device deployment did not work when ping was disabled on the server.
• Fixed issue in the Multi-Vendor Management tile where after doing an Update Status on a
deployed device, an error status under the Deployment column displayed.
• Fixed issue when creating an admin console account using “domain\username” format. Now
administrators can create users in the Settings tile > Login tab using the “domain\username”
format.
• Fixed DesignJet tracking issue where tracking information from DesignJet devices were not
processed in JA.
• Fixed issue with LDAP authentication in the admin console.
• Fixed issue where when the HPAC installation path contained a dash '-' character then
deployment failed. Now HPAC can be installed in a location path containing a dash character
and device deployments will be successful.
• Fixed issue on a custom installation of HP AC where when the Print Server and Pull Print
components are installed, the Pull Print settings do not display. Now when Print Server and Pull
Print are installed during a custom install of HP AC, Pull Print works correctly.
• Fixed upgrade issue where when the JA database was not upgraded properly, ENC tracking files
were deleted but not processed. Now when the JA database is not upgraded properly, the ENC
files are changed to XMR file types, instead of being deleted.
• Fixed upgrade issue where during an upgrade if any JA database scripts fail, no error message
displayed to notify the administrator. Now if any JA database script fails during an upgrade, an
error window displays notifying the administrator to check the database log for more
information.
• Increased the timeout during an upgrade of the JA database so that the upgrade does not fail
when updating large databases.
• Fixed JA issue where when the External Reports were deleted from the “Queries in progress”
screen, the corresponding file with the results (in the \website\data\tmp folder) was not
deleted.
24
Release version 16.3
• Fixed issue where a query failed when a parameter, such as a user name or cost center name,
contained a single quote.
• Fixed issue where copy jobs were not assigned to the corresponding cost center.
• Fixed issue where when jobs were deleted from the admin console, JA reports showed the
username between double quotes.
25
Release version 16.2
Fixes
• Fixed an SNMPv3 issue where after upgrading from HP AC 15.x, the model name of devices did
not display. This prevented workflows from being redeployed to devices after the upgrade. Now
when devices are configured to use SNMPv3, workflows can be redeployed to devices after an
upgrade.
• Fixed issue where when PJL protocol was used, the wrong user name was tracked in JA. Now
when PJL protocol is used, JA tracking is correct.
26
Release version 16.2
• Fixed the method of adding a device in the Devices tile when the device model is not found to
force the user to add a printer that starts with the words “HP” or “Canon”.
• Fixed issue where an encryption queue, used to encrypt jobs using IPPS printing from a
workstation without having to install the HP AC Print Client, was not licensed. Now the option
“Create an encryption queue” is added in the Devices tile > Device menu to automatically create
a queue using the LRSQ protocol.
• Removed the LRSQ protocol and PersonalQ protocol from the CommType list when adding or
modifying a device in the Devices tile.
• Tracking files for jobs that are deleted from the admin console are now encrypted.
• Improved the deployment to XT devices.
• Fixed issue with the Clear Details option in the Devices tile. Now when Clear Details is selected
for a device, the device is removed from the printerlist.txt file.
• Added option to use the Windows DNS instead of the built-in DNS to address a job release issue
with Local Job Storage when the client is connecting to an NLB instead of directly to the pull
print server. This is designed to be used when the client connects to the server via an NLB, and
the NLB is not configured to properly forward the client’s IP address.
• Fixed issue where when only Print Server was installed, the push mode parameters did not show
in the admin console. Now the push mode parameters are visible when only Print Server is
installed.
• Fixed issue where the Delegate web page did not open when the Print Job Identifier (in Settings
> Pull Print Enterprise > Advanced tab > Client Options section) was set to UserPrincipalName.
• Fixed issue where the session ID of the web console was not cleared when a user logged off.
Now when admin console permissions are set (in Settings > Login) and a user logs off the web
console, the session ID is cleared and any user that logs in after will have the correct
permissions.
• Fixed issue where after an upgrade from HP AC 15.x, NULL printers use license keys. Now after
an upgrade, the NULL printers are automatically deleted, as they are no longer needed.
• Fixed issue where the license upload was not working from the web console.
• Fixed issue where the Dashboard database was not updated.
• Fixed issue where the feature “One-touch release” did not work on PageWide Pro devices.
• Improved the export of certificates by checking for “O=HPAC” in the certificate name to
determine valid certificates to be used with HP AC. Before, only certificate starting with “CN=”
were checked, but now certificates starting with “CN=” and containing “O=HPAC” are exported.
• Fixed issue where when the Push Mode Interval was set to “0”, tracking data from non-
FutureSmart devices was not pushed to a remote JA server. Now when the Push Mode Interval
is set to “0”, tracking data from non-FutureSmart devices are pushed to a remote JA server in
real time.
• Fixed issue where authentication/pull printing failed to deploy to Officejet Pro devices because
OPS was not configured to use HTTPS.
• Fixed issue in the Settings tile > Login tab where any users in the Admin group except the Admin
user was not able to change all the permissions of another group.
• Fixed issue where if the admin console was open for more than 1 hour with no activity, the
Settings > Pull Print Enterprise tab, the Settings > Spooler tab, and the Devices tile stopped
working. Now the tabs and tiles in the admin console do not time out.
• Fixed issue with a Print Server Only install where when the admin console was opened, the
Settings tile was grey, but after opening a tile and then going back to the home screen, the
Settings tile was orange.
27
Release version 16.2
• Fixed issue where the update status on an HP device did not work when a PJL password was set.
• Fixed issue where after an upgrade if a non-Admin user logs in first, some permissions were not
applied and the permissions could not be changed. Now if a user, that is not the Admin, logs into
the admin console first after an upgrade, permissions are correctly applied.
Known Issues
• There is an issue with HP OPS v1.0.20 where the HP OPS service does not start after the install.
This is because HP OPS generates a 20 year certificate, and due to an OpenSSL v0.9.8 issue,
certificates cannot be created with a date past the year 2038. As a workaround, use the
OpenSSL v1.0.2 files from the HP AC folder: On the HP AC server, go to the \HP Access
Control\OpenSSL folder and copy the “openssl.exe”, “libeay32.dll” and “ssleay32.dll” files to the
\Program Files (x86)\GnuWin32\bin folder. Then start the OPS service and verify the OPS
certificate is created.
• The AD-Authenticator Filters page cannot be accessed from the HP AC admin console and must
be accessed using the web page: http://localhost/ad-authenticator/ad-configurator.aspx. Filters
can be used, for example, to assign different individual access rights to different groups of users.
• After applying all required settings in the Settings tile, the Pull Print Enterprise tab stays orange
until the admin console is closed and reopened.
• Some text in the Settings and Devices tiles are not localized.
• Fleet Deployment Tool scripts (configured within the Fleet Deployment Tool) are not called
during deployment.
• Using the ImportUser tool, when a user is imported with the same code as another user in the
database, the import is not prevented and multiple users can have the same code.
• Due to an HP FutureSmart 4 firmware compatibility issue in firmware versions 4.3.1 and 4.4,
when “Card Only” or “Card and Code” is used, if the Sign In button or a device function is
pressed, and then a card is presented, the credentials screen displays even when the card is
already enrolled.
28
Release version 16.2
Known Issues
• Due to a Microsoft known issue
(https://blogs.msdn.microsoft.com/distributedservices/2009/11/06/a-com-application-may-
stop-working-on-windows-server-2008-when-the-identity-user-logs-off/), Enterprise print jobs
may not be visible on devices. As a workaround, it is recommended to change the “Do not
forcefully unload the user registry at user logoff” policy setting.
• When using multi-domain after an upgrade, the existing database populated with the previous
default domain information cannot be used.
• If multi-domain is enabled, the “domain” column must be populated with the NetBIOS domain
name when using the ImportUser utility.
• The MyCode page works in multi-domain environments only if there is a trust between the
domains.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• After an HP AC upgrade, all Officejet Pro devices must be reconfigured.
29
Release version 16.1
Fixes
• Fixed issue where when the spoolroot folder is installed in a different location than the default
location, the license file was not copied to the correct location. This also prevented the license
file to be uploaded in the License tile.
• Fixed issue in the Enterprise Print Client Custom Setup tool where the Pull Print Server name
was not saved unless the “Delegate” or “Local Job Storage” check box was checked. This
prevented saving the Pull Print Server name when only Encryption was used.
• Fixed issue during deployment of the Tracking workflow to FutureSmart devices with 24.5
firmware where the deployment log showed “object reference not set to an instance of an
object.” Tracking can now be configured on devices with FS 24.5 firmware.
• Fixed the German translation of the word “Server” in the License tile.
• Fixed JA Dashboard issue where the incorrect SQL database connection was used, causing the
Dashboard to not work. The connection to the database now uses SQLCLI 10 or 11 instead of
OLEDB.
• Fixed issue where the deployment log was always pulled from the pull print server, instead of
from the deployment server.
• Fixed issue where some non-HP devices could not be licensed. This was caused by some non-HP
devices not containing the appropriate model name. These non-HP devices can now be
configured correctly even when these non-HP devices do not contain the appropriate model
name.
• Fixed issue where some non-HP devices files were not synced across servers in an NLB
environment.
• Fixed issue with JA standalone server to be able to configure devices for tracking only. Devices
can now be configured for Tracking only with JA standalone installations.
• Fixed issue with testing connection when an invalid LDAP was entered and no credentials were
supplied. Previously when an invalid LDAP server was entered and no credentials were supplied,
the test button returned a successful connection message. Now the test button checks the
validity of the LDAP server entered.
30
Release version 16.1
• Fixed issue with IPM standalone server where the IPM application pool was not created during
the HP AC installation process.
• Fixed issue when creating a hostname-based Load Balancer configuration, it did not successfully
configure the XT box.
• Fixed JA issue where incomplete tracking files from LRS Innovate Audit were not processed.
• Fixed issue where the configuration UI screens within the HP AC admin console was not loading
when the print spooler is not started.
• Increased user name limit to 1024 characters to allow job release for users with a large number
of alias names and/or delegates.
Known Issues
• The AD-Authenticator Filters page cannot be accessed from the HP AC admin console and must
be accessed using the web page: http://localhost/ad-authenticator/ad-configurator.aspx. Filters
can be used, for example, to assign different individual access rights to different groups of users.
• After applying all required settings in the Settings tile, the Pull Print Enterprise tab stays orange
until the admin console is closed and reopened.
• Some text in the Settings and Devices tiles are not localized.
• Fleet Deployment Tool scripts (configured within the Fleet Deployment Tool) are not called
during deployment.
• Using the ImportUser tool, when a user is imported with the same code as another user in the
database, the import is not prevented and multiple users can have the same code.
• Due to an HP FutureSmart 4 firmware compatibility issue in firmware versions 4.3.1 and 4.4,
when “Card Only” or “Card and Code” is used, if the Sign In button or a device function is
pressed, and then a card is presented, the credentials screen displays even when the card is
already enrolled.
• The feature “One-touch release” is not supported on PageWide Pro devices.
Known Issues
• On FutureSmart SFPs (CP5525, M551, M603, M750 and M712), when a user selects Main Menu
> Sign In > HPAC - IRM Server, then presses the back button, HPAC - IRM Server can no longer be
selected for authentication. The user must return to the home screen and then select Main
Menu > Sign In > HPAC - IRM Server again to authenticate.
• If a FutureSmart device is reconfigured from a different server, then a reboot of the device will
be required.
31
Release version 16.1
32
Release version 16.0
Fixes
• Fixed issue where jobs were not tracked in an NLB environment.
33
Release version 16.0
• Fixed issue on FS4 firmware devices where when "Display all jobs" was enabled and jobs were
stored in multiple queues, opening the pull print app showed all jobs in one list correctly, but
after pressing the Refresh button the queue list showed.
• Improved the purging of Local Job Storage jobs by deleting the metadata on the server even
when the client workstation is offline. Jobs stored on the client will be deleted when the
workstation is online and after the next purge cycle.
Known Issues
• When multiple LDAP servers are added on the Settings tile > Pull Print Enterprise > Configure
screen, only the AD groups from the first LDAP server display in the Settings tile > Pull Print
Enterprise > Configure > Advanced tab > Rights Control > Group section.
• The AD-Authenticator Filters page must be accessed using the web page: http://localhost/ad-
authenticator/ad-configurator.aspx.
• After applying all required settings in the Settings tile, the Pull Print Enterprise tab stays orange
until the admin console is closed and reopened.
• Some text in the Settings and Devices tiles are not localized.
• Fleet Deployment Tool scripts are not called during deployment.
• Using the ImportUser tool, when a user is imported with the same code as another user in the
database, the import is not prevented and multiple users can have the same code.
• Due to an HP FutureSmart 4 firmware compatibility issue in firmware versions 4.3.1 and 4.4,
when “Card Only” or “Card and Code” is used, if the Sign In button or a device function is
pressed, and then a card is presented, the credentials screen displays even when the card is
already enrolled.
Fixes
• Fixed issue when releasing jobs from HP ePrint Enterprise mobile app.
• Fixed issue where Printing documents with long filenames through the HP AC Secure Pull Print
Enterprise Port produced the error "SPOOL ATTRIBUTE LENGTH EXCESSIVE".
• Fixed issue where email attachments with special characters (such as a colon character “:”) sent
to HP AC start a processing loop because the service was not able to process the attachment
and delete it.
34
Release version 16.0
• Fixed issue where Monochrome jobs forced by IPM, are still tracked as Color jobs on
FutureSmart devices.
Known Issues
• On FutureSmart SFPs (CP5525, M551, M603, M750 and M712), when a user selects Main Menu
> Sign In > HPAC - IRM Server, then presses the back button, HPAC - IRM Server can no longer be
selected for authentication. The user must return to the home screen and then select Main
Menu > Sign In > HPAC - IRM Server again to authenticate.
• If a FutureSmart device is reconfigured from a different server, then a reboot of the device will
be required.
Known Issues
• Using IPA authentication on a device with FS4 firmware, during card enrollment the message
refers to a “Cancel” button but the “Cancel” button does not show. Users can select the “Back”
button in the top left corner to cancel authentication.
• Due to Microsoft known issue
(https://blogs.msdn.microsoft.com/distributedservices/2009/11/06/a-com-application-may-
stop-working-on-windows-server-2008-when-the-identity-user-logs-off/), Enterprise print jobs
may not be visible on devices. As a workaround, it is recommended to change the “Do not
forcefully unload the user registry at user logoff” policy setting.
• When using multi-domain after an upgrade, the existing database populated with the previous
default domain information cannot be used.
• If multi-domain is enabled, the “domain” column must be populated with the NetBIOS domain
name when using the ImportUser utility.
• The MyCode page works in multi-domain environments only if there is a trust between the
domains.
35
Release version 16.0
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• After an upgrade, all Officejet Pro devices must be reconfigured.
36
Release version 15.3.3
Fixes
• Fixed issue where if multi-domain was used and the Print Job Identifier was set to
“domain\username”, the job list did not display on devices with FS4 firmware.
• Fixed license issue where, after an upgrade to HPAC 15.3.2, devices were not configured for
authentication/authorization.
• Fixed Russian localization of IRM tile description.
• Visual C++ 2005 Redistributable does not show as installed in the Programs and Features list.
• Added option to disable stripping of leading “0” in card numbers when an XT device and CZ208A
reader are used.
• Fixed Print Client issue where if Local Job Storage and Archive were used, and “Print and
archive” was unselected in the Archive action, jobs were still stored in the local storage folder.
37
Release version 15.3.3
Known Issues
• Using IPA authentication on a device with FS4 firmware, during card enrollment the message
refers to a “Cancel” button but the “Cancel” button does not show. Users can select the “Back”
button in the top left corner to cancel authentication.
• Due to Microsoft known issue
(https://blogs.msdn.microsoft.com/distributedservices/2009/11/06/a-com-application-may-
stop-working-on-windows-server-2008-when-the-identity-user-logs-off/), Enterprise print jobs
may not be visible on devices. As a workaround, it is recommended to change the “Do not
forcefully unload the user registry at user logoff” policy setting.
• In the AD User Editor page, when using Database as the data storage, users cannot be found
searching via the user’s email address.
• When using multi-domain after an upgrade, the existing database populated with the previous
default domain information cannot be used.
• If multi-domain is enabled, the “domain” column must be populated with the NetBIOS domain
name when using the ImportUser utility.
• The MyCode page works in multi-domain environments only if there is a trust between the
domains.
• Some messages in the IRM tile are not localized.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• After an upgrade, all Officejet Pro devices must be reconfigured.
38
Release version 15.3.2
Fixes
• Fixed issue in the Devices tile where Tracking for non-FutureSmart devices was always
configured, even if it was not selected.
• Fixed issue where Spanish text in the Settings > License tab was cutoff
• Fixed issue in Settings > Login to allow managing from a different domain the HPAC admin
console login using AD
• Fixed admin console logging to be sure messages are displayed on the correct admin console
when multiple consoles are open on the same server
• Fixed deletion of multiple jobs stored on desktop from the admin console
• Fixed Mydoc page not showing jobs
• Fixed JA connection not applied when using Windows authentication and the logged on account
on the server has no SQL access
• The Windows feature “Internet Printing” is no longer installed by HPAC. If “Internet Printing” is
enabled and a pull print queue name is the same as a name of a website in IIS, the website will
be deleted.
39
Release version 15.3.2
Fixes
• Fixed IPM popup issue where the cost per page was cutoff when the OS language is set to non-
English and the currency description contains more than one character.
• Fixed AD-Configurator “Update reader” function. This fix involved a change to the browser
plugin. The updated plugin will be installed if no plugin or the pre-four-card-type plugin is
installed. If the four card type capable plugin is already installed, it should be removed (through
“Add or Remove Programs”) and then the updated plugin installed through the AD-Configurator
/ AD-User-Editor as normal.
40
Release version 15.3.2
Known Issues
• Using IPA authentication on a device with FS4 firmware, during card enrollment the message
refers to a “Cancel” button but the “Cancel” button does not show. User’s can select the “Back”
button in the top left corner to cancel authentication.
• Due to Microsoft known issue
(https://blogs.msdn.microsoft.com/distributedservices/2009/11/06/a-com-application-may-
stop-working-on-windows-server-2008-when-the-identity-user-logs-off/), Enterprise print jobs
may not be visible on devices. As a workaround, it is recommended to change the “Do not
forcefully unload the user registry at user logoff” policy setting.
• In the AD User Editor page, when using Database as the data storage, users cannot be found
searching via the user’s email address.
• When using multi-domain after an upgrade, the existing database populated with the previous
default domain information cannot be used.
• If multi-domain is enabled, the “domain” column must be populated with the NetBIOS domain
name when using the ImportUser utility.
• The MyCode page works in multi-domain environments only if there is a trust between the
domains.
• Some messages in the IRM tile are not localized.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• After an upgrade, all Officejet Pro devices must be reconfigured.
41
Release version 15.3.1
Fixes
• Fixed issue where Standard license generates invalid license after server reboot
• Fixed issue in the Devices tile where after configuring a PageWide Pro device for Tracking and
then updating the device row, the Tracking column was not checked
• Fixed issue in the Devices tile to allow non-FutureSmart devices to be added by hostname.
42
Release version 15.3.1
Fixes
• Fixed issue where IPM rules did not work when users were members of an AD group with a
Group Scope set to “Universal”
43
Release version 15.3.1
Known Issues
• The AD-Authenticator\datadecodedefaults.xml file needs to be backed up before an upgrade
and restored after.
• Due to Microsoft known issue
(https://blogs.msdn.microsoft.com/distributedservices/2009/11/06/a-com-application-may-
stop-working-on-windows-server-2008-when-the-identity-user-logs-off/), Enterprise print jobs
may not be visible on devices. As a workaround, it is recommended to change the “Do not
forcefully unload the user registry at user logoff” policy setting.
• In the AD User Editor page, when using Database as the data storage, users cannot be found
searching via the user’s email address.
• When using multi-domain after an upgrade, the existing database populated with the previous
default domain information cannot be used.
• If multi-domain is enabled, the “domain” column must be populated with the NetBIOS domain
name when using the ImportUser utility.
• The MyCode page works in multi-domain environments only if there is a trust between the
domains.
• Some messages in the IRM tile are not localized.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• After an upgrade, all Officejet Pro devices must be reconfigured.
44
Release version 15.3
Fixes
• Fixed issue where Print All did not work when roaming was used.
• Fixed Enterprise license issue where temporary license was not generated.
• Fixed Enterprise license issue where notification emails were not sent when the license server
was down.
• In the admin console, the SNMPv3 parameters are localized in the 18 supported languages.
• Added ability to connect to multiple HPAC web consoles from one web browser at the same
time.
• Fixed issue where when configuring from the web console, the description for the pull print
button was not localized in Danish, Norwegian, Romanian or Thai
• Fixed issue where the customization of the pull print button description was not supported
using the web console
• Fixed issue where when the device language was set to Danish, the description for the pull print
button was not localized
• Fixed issue where when the SNMPv3 password was applied from the web console, the password
was not updated.
45
Release version 15.3
Fixes
• Fixed issue where HP Statistics files were not processed on Windows 2012 in non-US date
format.
• Fixed issue where the summary report did not show the correct End Date in the Environment
section.
Known Issues
• Due to an issue with HP firmware on some FutureSmart devices (x585 MFP, x555, 586 MFP and
556), jobs printed in monochrome are reported as color in firmware versions 3.7 and 3.8.
Known Issues
• Due to Microsoft known issue
(https://blogs.msdn.microsoft.com/distributedservices/2009/11/06/a-com-application-may-
stop-working-on-windows-server-2008-when-the-identity-user-logs-off/), Enterprise print jobs
may not be visible on devices. As a workaround, it is recommended to change the “Do not
forcefully unload the user registry at user logoff” policy setting.
• In the AD User Editor page, when using Database as the data storage, users cannot be found
searching via the user’s email address
• In the DB User Editor page, the tool tips are not localized
• When using multi-domain after an upgrade, the existing database populated with the previous
default domain information cannot be used
• If multi-domain is enabled, the “domain” column must be populated with the NetBIOS domain
name when using the ImportUser utility
• The MyCode page works in multi-domain environments only if there is a trust between the
domains.
46
Release version 15.3
47
Release version 15.2.2
Fixes
• Fixed issue where Enterprise license keys could not be applied from the web console.
• Fixed issue in the Devices tile where if a filter was used, the drag and drop of devices into groups
did not work.
• Fixed issue in the Devices tile with deleting a group of devices and then adding a new group.
• Fixed issue in the Devices tile where the agent was not detected correctly on a slow network
• Fixed incorrect certificate added in IIS when multiple certificates start with the same name
• Fixed issue where the “Show local and remote jobs” option got unchecked after restarting the
admin console
• Fixed issue connecting to the IRM database when JA only was installed.
• Fixed web console issue where users could not apply an Enterprise license key.
• Fixed web console issue where the incorrect pull print icon or no pull print icon dis played on
device front panels.
• Fixed issue where importing settings into the admin console caused the JA Database
Configuration field to be empty
• Fixed issue where an error message showed when IRM settings used Windows authentication
• Fixed HPAC setup to remove previous 15.1.x patches from Add/Remove Programs
• Fixed agent path not initialized before opening the Settings > Agent tab. The “bundle-0” file is
pushed instead of the single install file.
• Fixed issue where the JA server was a client to the Enterprise License mode.
Known Issues
• When configuring from the web console, the description for the pull print button is not localized
in Danish, Norwegian, Romanian or Thai
• Customization of the pull print button description is not supported using the web console
• When the device language is set to Danish, the description for the pull print button is not
localized.
48
Release version 15.2.2
Fixes
• Fixed IPPS not working on Officejet Pro and PageWide Pro devices.
• Fixed issue where text exceeded the device front panel button size for certain languages.
• Fixed Enterprise client issue where if encryption or delegate was installed, memory issues could
occur causing “????...” to show as the username in the SPP Enterprise tile.
• Fixed issue with deleting delegate groups from Edge browser.
• Fixed Delegate client issue jobs sent to a distribution group were stored under the sender
username
• Fixed issue where pull print jobs with filenames that include double quote characters did not
print
Fixes
• Fixed issue where tracking files were not processed if the printer name contained a single quote.
• Fixed processing of "group name" for allocation jobs.
Known Issues
• Due to an issue with HP firmware on FutureSmart devices, jobs printed in monochrome are
reported as color in firmware versions 3.7 and 3.8.
49
Release version 15.2.2
Known Issues
• On FutureSmart SFPs (CP5525, M551, M603, M750 and M712), when a user selects Main Menu
> Sign In > HPAC - IRM Server, then presses the back button, HPAC - IRM Server can no longer be
selected for authentication. The user must return to the home screen and then select Main
Menu > Sign In > HPAC - IRM Server again to authenticate.
• If a FutureSmart device is reconfigured from a different server, then a reboot of the device will
be required.
Known Issues
• In the AD User Editor page, when using Database as the data storage, users cannot be found
searching via the user’s email address
• In the DB User Editor page, the tool tips are not localized
50
Release version 15.2.2
• When using multi-domain after an upgrade, the existing database populated with the previous
default domain information cannot be used
• If multi-domain is enabled, the “domain” column must be populated with the NetBIOS domain
name when using the ImportUser utility
• The MyCode page works in multi-domain environments only if there is a trust between the
domains.
• Some messages in the IRM tile are not localized.
• Due to an issue in HP FutureSmart firmware versions 23.4 and 23.5, NFC cannot be used to
authenticate.
• Card authentication on S956 devices may take longer than 5 seconds.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• All Officejet Pro devices MUST be reconfigured to work with the new version of AD-
Authenticator. The format of the OXPd web service URI has changed; OXPd devices configured
with previous AD-Authenticator versions will be unable to authenticate to this version.
51
Release version 15.2.1
Fixes
• Fixed issue with HPAC web console on Windows 7 when HTTP Activation was not enabled. HTTP
Activation is no longer required.
• Fixed issue with HPAC web console where changing the user name or password in HPAC settings
did not get applied.
• Fixed issue where a white box displayed on the desktop when the delegate print client or IPM
desktop notification client were installed.
• Fixed issue where when configuring a device from the HPAC admin web console, the pull print
button on printer front panels were not localized.
• Fixed issue where the admin web console tiles did not match the tile in the admin console on
the server.
• Fixed issue where a black window displayed quickly during the Enterprise Print Client setup.
• Fixed issue where the admin console crashed after inserting an invalid IPM licens e key.
• Fixed issue where an invalid IPM license date displayed with a black rectangle instead of a red
rectangle.
• Fixed issue where the license mode was changed after changing the IPM key when in Enterprise
mode.
• Fixed issue with print.exe, printenterprise.exe, and pull print service DLL files where XML files
would be pushed to the Temporary folder instead of the Temporary\DTM folder on the JA
server from a pull print only server.
• Fixed issue where the port number for Enterprise License mode is changed to the default port
50080 after an upgrade.
• Fixed issue where jobs were not tracked when using the XT box and “Enable tracking of printed
jobs” was enabled.
• Improved JA Dashboard to detect the SQL Analysis version and setup the correct data source
provider.
• Fixed issue where the admin console crashed when Print Server or DTM standalone was
installed.
• Fixed issue where the IIS push settings did not display when Print Server or DTM standalone was
installed.
• Fixed setup issue where the JA Agent service could not be installed if the SQL password
contained the ‘&’ character.
52
Release version 15.2.1
• Fixed issue with the admin console permission for the “Apply” button.
• Fixed issue where a printer added using hostname could not be configured.
• Fixed issue with admin web console where printers were not added to the selected printer
group.
• Fixed issue where the XT box card configuration did not work when the first card type was not
correctly defined in the XML.
• Fixed issue where the ImportUser tool produced an exception when the IRM database was
configured for Windows authentication.
• Fixed issue with ImportUser tool config file.
• Fixed Enterprise License mode issue where the email notification settings were reverted to
default settings after an upgrade.
Known Issues
• After upgrading the Card Masking tool, the older version still displays in Add/Remove Programs.
This can be manually uninstalled without causing issue.
Notes
• The card type order in the AD Configurator page is interchangeable when using the HIP2
readers, but not when using the HP CZ208A readers.
• The HP CZ208A readers do not recognize the NEDAP or CEPAS card types.
• The HP S900 series devices do not support the HP HIP2 card readers.
Fixes
• Fixed issue where the auto creation of printer definition files did not work when doing a Print
All.
• Fixed issue where the printer model was not reported in Enterprise post-tracking for HP
Officejet Pro devices.
• Fixed issue where the SPP Enterprise email feature did not report the correct username.
53
Release version 15.2.1
Known Issues
• With the Enterprise Print Client and Local Job Storage on client workstations, if a user goes to
the pull print printer Properties > Ports > Configure Port and clicks OK, the port number will
change from 7515 to 515 and local job storage will not work. It is highly recommended that
users not modify the pull print printer port on client workstations.
54
Release version 15.2.1
55
Release version 15.2
Fixes
• Fixed issue where if an HP FutureSmart device was already preconfigured for pull printing before
an upgrade to HPAC 15.1, reconfiguring the device in HPAC 15.1 will result into a double pull
printing icon on the front panel.
• Fixed issue with the Enterprise license service where the pull print license conversion from
Standard to Enterprise is failing.
• Fixed web console issue where logs were not updated when they were downloaded.
• Fixed issue where the SPP Enterprise Spooler service was restarted when the Server Information
tile was clicked.
• Fixed issue where certificates could not be created when only Job Accounting and data
collectors were installed.
• Improved message in admin console indicating that the user has entered a wrong
username/password when trying to login to the admin console.
56
Release version 15.2
Known Issues
• With the Enterprise Print Client and Local Job Storage on client workstations, if a user goes to
the pull print printer Properties > Ports > Configure Port and clicks OK, the port number will
change from 7515 to 515 and local job storage will not work. It is highly recommended that
users not modify the pull print printer port on client workstations.
• When pull printing with SPP Enterprise, if a user has a mix of pull print jobs and shared
delegated jobs, not all jobs will release at once if Print All is selected, or if all jobs are selected
and printed. The user will have to select Print to print all pull print jobs and then select Print
again to print all shared delegated jobs.
Known Issues
• On FutureSmart SFPs (CP5525, M551, M603, M750 and M712), when a user selects Main Menu
> Sign In > HPAC - IRM Server, then presses the back button, HPAC - IRM Server can no longer be
57
Release version 15.2
selected for authentication. The user must return to the home screen and then select Main
Menu > Sign In > HPAC - IRM Server again to authenticate.
• If a FutureSmart device is reconfigured from a different server, then a reboot of the device will
be required.
Known Issues
• Due to an HP FutureSmart firmware version 23.4 and 23.5 issue, NFC cannot be used to
authenticate. A future version of firmware will resolve this issue.
• Card authentication on S956 devices may take longer than 5 seconds.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• All Officejet Pro devices MUST be reconfigured to work with the new version of AD-
Authenticator. The format of the OXPd web service URI has changed; OXPd devices configured
with previous AD-Authenticator versions will be unable to authenticate to this version.
Fixes
• Improved configuration messaging on an IPM standalone server.
58
Release version 15.1
Fixes
• Fixed issue where the HP Agent License Service (in Settings > IIS) was not saving the changes.
• Fixed issue where the Windows connection in the IRM SQL Server Database section was using
the logged in user on the server, instead of the Windows credentials entered in the admin
console.
• Fixed issue where a local SQL Express could not be created after a failed attempt to connect to a
remote SQL Server.
• Fixed issue where the Agent license loses the date when the OS regional settings were set to
Russian.
• Fixed issue where when the maximum number of Agent licenses is reached, device licenses
were not renewed.
• Fixed issue where the device status was not updated after a configuration when the device
language was not English.
• Fixed issue where the QR Codes from the Devices tile would not print.
• Fixed ImportUser.exe not working when regional settings were not set using an English date
format.
Fixes
• Fixed issue where imported users were not able to access the delegate web page.
• Fixed issue where the Job Submitted Date did not use the regional settings of the device or web
browser.
• Fixed issue where Local Job Storage did not work when installing on a non-English OS.
59
Release version 15.1
• Fixed issue where the Enterprise Client had a link to the download page for Microsoft .NET
Framework 4 Client Profile, instead of the required Microsoft .NET Framework 4.0.
Known Issues
• With the Enterprise Print Client and Local Job Storage on client workstations, if a user goes to
the pull print printer Properties > Ports > Configure Port and clicks OK, the port number will
change from 7515 to 515 and local job storage will not work. It is highly recommended that
users not modify the pull print printer port on client workstations.
• When pull printing with SPP Enterprise, if a user has a mix of pull print jobs and shared
delegated jobs, not all jobs will release at once if Print All is selected, or if all jobs are selected
and printed. The user will have to select Print to print all pull print jobs and then select Print
again to print all shared delegated jobs.
Fixes
• Fixed FutureSmart tracking license when server is configured for Enterprise license.
• Fixed issue where the JA website crashed when opening or downloading a detailed allocation
report while the log was turned on.
• Fixed issue where the JA Email server was truncated at 31 characters.
Known Issues
• On FutureSmart SFPs (CP5525, M551, M603, M750 and M712), when a user selects Main Menu
> Sign In > HPAC - IRM Server, then presses the back button, HPAC - IRM Server can no longer be
selected for authentication. The user must return to the home screen and then select Main
Menu > Sign In > HPAC - IRM Server again to authenticate.
• If a FutureSmart device is reconfigured from a different server, then a reboot of the device will
be required.
60
Release version 15.1
Fixes
• When using database card/code/rights storage and the “multiple cards per user” option is
selected, a user will have a separate user list record for each card they are assigned. When the
“card and code” authentication method is selected, changing the users code on the AD-User-
Editor or MyCode pages changed only one of the user’s records the other records retained the
old code value. This has been corrected. Likewise, when the rights control method is set to
“individual rights”, the AD-User-Editor changed only one of a user’s multiple card records. This
has been corrected. The DB-User-Editor also changed only a single record when changing codes,
but because it shows all the user records, the administrator could manually change the user’s
other records. It now changes all records automatically.
• When using database card/code/rights storage, authenticated users would always be assigned
the rights from their database record. Guest permissions that had been granted to all users
would not be applied. This has been corrected.
• The DB-User-Editor “Rights” column did not accurately display the state of rights for which guest
access had been granted. This has been corrected.
• The DB-User-Editor “Rights” column would not accurately display the user’s rights when the
rights control method was set to “none” or “by group membership”. The “Rights” column is now
shown only when the rights control method is “independently by user”.
• The ImportUser utility now sets the code and rights values for all a user’s records the same
when the “Card and Code (two-factor)” or the new “Card or Code” authentication method is
selected and the “Multiple cards per user” option is selected. If the *.csv file contains multiple
conflicting values for the code and/or rights values, the last record has precedence.
• Fixed issue to have user “code and rights” emails to be sent when the localization is Russian. A
message indicating the email address format was incorrect would appear previously when the
localization was Russian.
• Fixed issue to correctly display AD-Authenticator pages when Russian language was selected.
• Fixed issue where the OPS password and username were reversed during configuration of
Officejet Pro devices.
• Enhancement to allow for custom user list extensions.
Known Issues
• Due to an HP FutureSmart firmware version 23.4 and 23.5 issue, NFC cannot be used to
authenticate. A future version of firmware will resolve this issue.
• Card authentication on S956 devices may take longer than 5 seconds.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
61
Release version 15.1
• All Officejet Pro devices MUST be reconfigured to work with the new version of AD-
Authenticator. The format of the OXPd web service URI has changed; OXPd devices configured
with previous AD-Authenticator versions will be unable to authenticate to this version.
62
Release version 15.0
Fixes
• Fixed issue where reconfiguring a device removed the license.
• Fixed issue where an alias name with an underscore character does not display.
• Fixed issue where a username with an underscore character prevented email jobs to be
processed.
• Fixed drag and drop between device list and tree view where in some cases some printers were
lost.
• Fixed issue on HP Officejet Pro devices where HP CR workflow buttons were disabled when HP
AC and HP CR were on the device.
Known Issues
• The log for S900 Pull Print Web service is not implemented.
63
Release version 15.0
Fixes
• Fixed Express port where the spooler crashed when settings were not applied after
installation/upgrade.
• Fixed Express port monitor for HP ePrint and double-byte compatibility.
• Optimized XT support for faster release.
Known Issues
• On S900 series devices, alias printing is not supported.
Fixes
• Fixed Enterprise port monitor for HP ePrint and double-byte compatibility.
• For cluster environments, added ability to add and remove server node information from
Settings > SPP Enterprise without removing server node information from the pullprinthosts file.
• Created vpsstart.ini file with the server domain name, instead of the user domain name.
• Fixed time zone issue when showing the date on the front panel.
• Optimized XT support for faster release.
Known Issues
• With the Enterprise Print Client and Local Job Storage on client workstations, if a user goes to
the pull print printer Properties > Ports > Configure Port and clicks OK, the port number will
change from 7515 to 515 and local job storage will not work. It is highly recommended that
users not modify the pull print printer port on client workstations.
• When pull printing with SPP Enterprise, if a user has a mix of pull print jobs and shared
delegated jobs, not all jobs will release at once if Print All is selected at the device. The user will
have to select Print All to print all pull print jobs and then select Print All again to print all shared
delegated jobs.
• On S900 series devices, alias and delegate printing are not supported.
64
Release version 15.0
Known Issues
• On FutureSmart SFPs (CP5525, M551, M603, M750 and M712), when a user selects Main Menu
> Sign In > HPAC - IRM Server, then presses the back button, HPAC - IRM Server can no longer be
selected for authentication. The user must return to the home screen and then select Main
Menu > Sign In > HPAC - IRM Server again to authenticate.
• If a FutureSmart device is reconfigured from a different server, then a reboot of the device will
be required.
65
Release version 15.0
user is directly a member of. It does not recursively search those groups to find other groups
the user may also be a member of.
Known Issues
• Card authentication on S956 devices may take longer than 5 seconds.
• Samsung mobile devices do not work with NFC.
• On upgrade, the access-control.xml file may be lost. For a workaround, if the file is missing, copy
it from AD-Authenticator\defaults folder to the AD-Authenticator folder.
• If a user changes the language on an HP FutureSmart device front panel and then swipes a card,
the device language settings will change back to the original language setting.
• All Officejet Pro devices MUST be reconfigured to work with the new version of AD-
Authenticator. The format of the OXPd web service URI has changed; OXPd devices configured
with previous AD-Authenticator versions will be unable to authenticate to this version.
66
Release version 14.2
Known Issues
• If QR Code is disabled in the admin console, the pull print application icon image does not show
on 4-inch display HP FutureSmart SFPs (M806, M855, M651, and X555).
• After the configuration process gets completed on certain non-FutureSmart devices (CM6040
MFP and M4345 MFP), the EWS Authentication Manager page may not have the Card Reader
authenticator and Pull Print services listed. If this occurs, reboot the device.
Fixes
• Fixed issue when an HP AC Express bundle was installed, network storage for pull print jobs was
not enabled.
• Changed OXPd timeout to the default 300 seconds.
• Fixed issue where an error message is showing when SPPE settings are applied.
• Improved pushing of tracking files from pull printing server to a JA server. Previously if a user
wanted all tracking jobs to be collected locally on the pull printing server then pushed to the JA
server, the user would have to configure the devices with push settings set to local, then
reconfigure the Push settings to the JA server after all devices are configured.
Known Issues
• On S900 series devices, alias printing is not supported.
67
Release version 14.2
Fixes
• Changed OXPd timeout to the default 300 seconds.
• Better handling of error messages on Officejet Pro devices.
• Fixed issue where expired jobs in the Enterprise spooler were not deleted if the default IPP port
631 was changed.
• Fixed issue where jobs names with more than 99 characters were not processed by the
Enterprise port monitor.
• Fixed issue on HP SFP devices where a user with an alias would not be able to release all jobs if
the user had jobs in multiple queues.
• Fixed issue where tracking of expired jobs were always reporting as grayscale.
• Improved pushing of tracking files from pull printing server to a JA server. Previously if a user
wanted all tracking jobs to be collected locally on the pull printing server then pushed to the JA
server, the user would have to configure the devices with push settings set to local, then
reconfigure the Push settings to the JA server after all devices are configured.
• Fixed issue with HP ePrint when a user name or job name contains UTF-8 characters.
Known Issues
• On S900 series devices, alias and delegate printing are not supported.
68
Release version 14.2
• The FutureSmart agent will now automatically enable the appropriate PIC/DRA/IRM Server
authenticator based on the configuration pushed via the admin console. You can enable
authenticators manually; disabling an automatically enabled agent is not permitted.
• Added EWS web services page for troubleshooting on HP FutureSmart and non-FutureSmart
devices. Go to the Access Control (HPAC IRM) page or the HPAC-Agent page and click the page
title to access the Web Services page.
Fixes
• Fixed issue where the admin console would report the HPAC Agent install date instead of the
product date code.
• Fixed issue where copy and digital sending quotas were not updated until a user logged out. For
example, if a user exceeded his or her copy quota while using the Copy application at the front
panel, the user could continue to make copies. When the user logged out and then logged back
in, copy quota would be updated and the Copy application would be locked.
• Fixed issue on non-FutureSmart color multifunction devices (CM6040, CM4730, CM3530, 4730
and 9500), where a “Please wait” message displayed when the user’s color copy quota was
exceeded and the user tried to select color options in the Copy function. When the color options
were selected again, the user was logged out.
• Fixed issue on FutureSmart devices where the copy function could not be restricted when HP AC
local list was used for authentication.
Known Issues
• HP Legic card readers are not correctly recognized by Agent/AD Authenticator on HP non-
FutureSmart devices.
• On FutureSmart SFPs (CP5525, M551, M603, M750 and M712), when a user selects Main Menu
> Sign In > HPAC - IRM Server, then presses the back button, HPAC - IRM Server can no longer be
selected for authentication. The user must return to the home screen and then select Main
Menu > Sign In > HPAC - IRM Server again to authenticate.
• If a FutureSmart device is reconfigured from a different server, then a reboot of the device will
be required.
69
Release version 14.2
70
Supported devices
23 Supported devices
Supported HP FutureSmart devices
HP Color LaserJet Enterprise CM4540 MFP series HP LaserJet Enterprise Flow MFP M525 series
HP Color LaserJet Enterprise CP5520 Printer series HP LaserJet Enterprise Color Flow MFP M575
HP LaserJet Enterprise 500 Color Printer M551 series HP LaserJet Enterprise M4555 MFP series
HP LaserJet Enterprise 500 Color MFP M575 HP LaserJet Enterprise MFP M725 series
HP LaserJet Enterprise 500 MFP M525 series HP LaserJet Enterprise flow MFP M830 series
HP LaserJet Enterprise 600 Printer M601/M602/M603 series HP LaserJet Enterprise M806 Printer series
HP LaserJet Enterprise 700 Color MFP M775 series HP Color LaserJet Enterprise flow MFP M880 series
HP LaserJet Enterprise 700 Printer M712 series HP Color LaserJet Enterprise M855 Printer series
HP Color LaserJet Enterprise M750 Printer series HP Color LaserJet Enterprise MFP M680 series
HP Color LaserJet Enterprise M651 series HP Officejet Enterprise Color MFP X585 series
HP Officejet Enterprise Color X555 series HP LaserJet Enterprise MFP M630 series
HP Digital Sender Flow 8500 * HP LaserJet Enterprise M604/M605/M606 series
HP Color LaserJet Enterprise M552/M553 series HP LaserJet Enterprise M506 series **
HP LaserJet Enterprise MFP M527 series *** HP Color LaserJet Enterprise MFP M577 series
HP PageWide Enterprise Color 556 HP PageWide Enterprise Color MFP 586
HP PageWide Managed Color MFP E58650 HP LaserJet Managed MFP E72525 / E72530 / E72535 Series
HP LaserJet Managed MFP E82540 / E82550 / E82560 Series HP Color LaserJet Managed MFP E77822 / E77825 / E77830
Series
HP Color LaserJet Managed MFP E87640 / E87650 / E87660 HP Color LaserJet Enterprise M652 / M653 Series
Series
HP LaserJet Enterprise M607 / M608 / M609 Series HP Color LaserJet Enterprise MFP M681 / M682 Series
HP LaserJet Enterprise MFP M631 / M632 / M633 Series HP LaserJet Managed E65050 / E65060
HP LaserJet Managed MFP E67550 / E67560 HP LaserJet Managed MFP E62555 / E62565 / E62575
HP LaserJet Managed E60055 / E60065 / E60075 HP PageWide Color MFP 780 / Flow 785 / E77650 / E77660
HP PageWide Color 765 / E75160 HP Digital Sender Flow 8500 fn2 Document Capture
Workstation
HP ScanJet Flow N9120 fn2 document scanner HP PageWide Color P75250dn
HP PageWide Color MFP P77440 / P77940 / P77950 / HP LaserJet MFP 72425a / 72425dv / E72425 / E72430
P77960
HP Color LaserJet MFP E77422a / E77422dv / E77422 / HP Color LaserJet Managed MFP E67650 / E67660
E77428
HP LaserJet Managed MFP E62655 / E62665 / E62675 HP Color LaserJet Managed E65150 / E65160
HP LaserJet Managed E60155 / E60165 / E60175 HP Color LaserJet Enterprise M751 / Managed E75245
HP LaserJet Enterprise M507 / Managed E50145 HP LaserJet Enterprise MFP M528 / Managed E52645
HP LaserJet Managed MFP E82540du / E82550du / HP Color LaserJet Managed MFP E87640du / E87650du /
E82560du E87660du
HP LaserJet Managed MFP E52545 HP Color LaserJet Managed MFP E57540
HP LaserJet MFP E82560du / E82550du / E82540du HP Color LaserJet MFP E87660du / E87650du / E87640du
HP Color LaserJet MFP E77422 / E77428 HP LaserJet MFP E72425 / E72430
HP Color LaserJet Managed MFP E67550 / E67560 HP Color LaserJet Managed MFP E62655 / E62665 / E62675
HP LaserJet MFP M528, E52645 HP Color LaserJet MFP M776 / Flow MFP M776
HP Color LaserJet M856 / E85055
* The HP Digital Sender Flow 8500 requires the HPAC-SPPE-Agent-FutureSmart-10.bdl file
** The M506dn and M506x require a USB port accessory (part #F2A87A) when using proximity readers. The HIP is not available on the M506n.
*** The M527 only requires a USB port accessory (part #F2A87A) if a second USB accessory needs to be added.
71
Supported devices
72