Contents

Unit Business communication skills Reading and listening Language links

01 Discussing corporate entertainment

Sharing information to select appropriate
Reading
Information on four corporate events in
Vocabulary Small talk
Grammar Tense review
Business or
corporate events for clients the UK Phrase bank Making
pleasure?
Avoiding saying ‘no’ Listening conversation
p6 Paying and receiving compliments People chatting at corporate events
Fluency Keeping up a conversation Discussing corporate entertainment

02 Describing attitudes to and content of meetings

Paraphrasing information
Reading
Meeting: breaking bad news
Vocabulary Meetings
Grammar Conditionals
Information
Pointing out discrepancies Listening Phrase bank Debating
exchange
Dialogue-building using the language of meetings A meeting: problems with a product issues
p13 Fluency Breaking bad news and writing a report Five meetings: discrepancies
In company interviews Units 1–2 The language of meetings

03 Strategies and techniques to build rapport

Fluency Building rapport with a colleague
Reading
Top tips for building rapport
People skills:
Training manual checklists
Rapport
Listening
p20 Two meetings to discuss teleworking

Management Identifying potential cultural differences Reading

scenario A: Avoiding a culture clash Cultural sensitivity checklist
Culture clash Fluency A meeting to discuss a merger In company in action
p22 A1: A culture clash
A2: Positive cross-cultural understanding

04 Doing a quiz on how to command attention

Giving feedback on a presentation
Reading
Articles on voice and visual impact
Vocabulary Presentations
Grammar Modal verbs
Voice and visuals
Using visuals in a presentation Listening Phrase bank Describing
p24 Analyzing the voice in presentations Voicemail and commenting on visuals
Fluency Giving a speech Presenters giving information in different
ways
Radio programme: drama for business
A Shakespeare speech

05 Discussing phone usage and its usefulness

Dealing with ‘chatterboxes’
Reading
Article on ‘chatterboxes’
Vocabulary Phone, tablet
and email
Problems on the
Complaining and dealing with complaints Listening Grammar Complex
phone
Toning down ‘flames’ Someone dealing with a ‘chatterbox’ question formation
p31 Speculating about a problem Someone dealing with a customer complaint Phrase bank On the phone
Fluency Solving problems on the phone People discussing a problem
People solving a problem

06 Discussing dynamics of meetings

Disagreeing diplomatically
Reading
Article on behaviour in meetings
Vocabulary Companies and
capital; The financial pages
Leading meetings
Fluency Chairing a meeting Disagreement strategies Grammar Linking and
p37 In company interviews Units 4–6 Listening contrasting ideas
Radio programme: alternative approaches to Phrase bank Chairing
meetings meetings
Managing meetings

07 Discussing the role of a coach

The GROW model of coaching
Reading
Article on professional coaching
People skills:
Fluency Coaching your colleagues Listening
Coaching
Four extracts from a coaching session
p44

Management Giving feedback on a presentation Reading

scenario B: Coaching dos and don’ts Coaching dos and don’ts
Coach crash Fluency Past-present-future presentations with In company in action
p46 coaching B1: A failed presentation
B2: Successful coaching

08 Discussing attitudes to public speaking

Discussing national stereotypes
Reading
Website extract: Intrapreneurs
Vocabulary Phrasal verbs
Grammar The passive
Promoting your
Describing what makes a good talk Listening Phrase bank Pitching an
ideas
Discussing innovation in your company Presenters talking about what makes them idea
p48 Fluency Presenting an idea for a product nervous
or service People comparing audience expectations of
presentations
Presentation: a new business idea

09 Discussing first impressions

Completing a questionnaire on networking
Reading Vocabulary Social English
Questionnaire: Are you an effective networker? Grammar Multi-verb
Relationship-building
Practising networking skills Article on sport and business sentences
p55 Getting out of the office Listening Phrase bank Networking
Roleplay Visiting a colleague’s home Three small talk conversations
People chatting at golf
Conversation: visiting someone’s home

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 contents

Unit Business communication skills Reading and listening Language links

10 Discussing making decisions in difficult situations

Doing a quiz on life-and-death decisions
Reading
Website extract: Worst-case scenarios
Vocabulary Marketing
Grammar Articles
Making decisions
Giving advice on worst-case scenarios or workplace Company crises Phrase bank Decision-making
p63 dilemmas Listening
Inserting missing articles into two texts Advice on surviving worst-case scenarios
Fluency Holding a crisis management meeting Decision-making meetings
In company interviews Units 8–10 Case study: Coca-Cola crisis

11 Analyzing attitudes to stress in the workplace

Identifying techniques for managing stress
Reading
Article on helping colleagues manage stress
People skills: Stress
Fluency Helping a staff member in a stressful Listening
p70 situation Talk on stress management
Eight managers counselling their staff

Management Identifying effective pitching techniques Reading

scenario C: Using Cialdini’s six principles of influence Article on building donor circles
Pitch and persuade Fluency Pitching a new project In company in action
p72 C1: A failed pitch
C2: An effective pitch

12 Discussing how to deal with emails

Correcting errors in an email
Reading
Extracts on emailing
Vocabulary Prepositional
phrases
Emailing
Shortening and simplifying an email Listening Grammar Future forms
p74 Adding the personal touch to an email Podcast: what your emails say about your Phrase bank Emailing
Choosing an appropriate email style career prospects
Fluency Writing and answering emails Radio programme: The biggest email
blunders ever made

13 Identifying effective presentation openings

Identifying rhetorical techniques
Reading
Book extract on opening a presentation
Vocabulary Metaphor
Grammar Rhetorical
Making an impact
Rephrasing to add impact Listening techniques
p82 Identifying ways of closing a presentation Presentation openings Phrase bank Opening and
Fluency Producing a promotional presentation Extracts from political speeches closing a presentation
for a new country Closing remarks from four presentations

14 Discussing business travel and packing habits

Identifying ellipsis in conversation
Reading
Extracts from The Accidental Tourist
Vocabulary Storytelling
Grammar Narrative tenses
Out and about
Striking up a conversation Listening Phrase bank Sharing
p89 Telling an anecdote People talking about their worst flying anecdotes
Fluency Chatting over a business lunch experiences
In company interviews Units 12–14 Conversations over lunch

15 Identifying information needed for delegation

Discussing management styles
Reading
Blog post on delegation
People skills:
Fluency Effective delegation and appropriate Listening
Delegation
management styles Presentation on management styles
p96 Three managers delegating tasks

Management Discussing implementing change successfully Reading

scenario D: Identifying the stages for managing change PowerPoint slide on managing change
Change champion Fluency Meetings to implement change In company in action
p98 D1: Imposing changes
D2: Managing change

16 Discussing potential uses of tele- and

videoconferencing facilities
Reading
Website extract: Business benefits of
Vocabulary Teleconferencing,
Personnel and production
Teleconferencing
Discussing action in a crisis TelePresence Grammar Reporting
p100 Completing the minutes of a teleconference Emails about a film shoot Phrase bank Teleconferencing
Roleplay Holding a teleconference Listening
An unexpected phone call
An emergency teleconference

17 Negotiating a tricky situation

Identifying negotiating tactics
Reading
Analysis of a negotiation
Vocabulary Negotiations
Grammar Diplomacy and
Negotiating deals
Fluency Negotiating a contract Article about the music business persuasion
p107 Listening
In company interviews Units 16–17 Phrase bank Negotiating
Negotiations
People talking about negotiating strategy
Meeting: signing a new band

18 Discussing the qualities of a good mediator

Identifying the stages of mediation
Reading
Article about causes of conflict at work
People skills:
Fluency Mediating between colleagues Listening
Mediation
Poor and positive mediation
p114

Management Staying assertive in meetings Reading

scenario E: Mediating to resolve a conflict PowerPoint slide on assertiveness
Moral quarrel Fluency A conference call mediation In company in action
p116 E1: A failed mediation
E2: A successful conference call
Additional material  p118 Listening scripts  p139

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