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Quantitative Questionnaire III

This document contains a quantitative questionnaire for a study comparing traditional and online banking. It begins with an introduction inviting respondents to complete a 10-15 minute survey to help researchers better understand the differences between traditional and online banking. The questionnaire then contains sections on demographic information, banking profile, advantages and disadvantages of each method, customer characteristics and preferences, and whether there are significant differences between the two. It closes by thanking participants for their contribution.

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Maria Liza
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584 views4 pages

Quantitative Questionnaire III

This document contains a quantitative questionnaire for a study comparing traditional and online banking. It begins with an introduction inviting respondents to complete a 10-15 minute survey to help researchers better understand the differences between traditional and online banking. The questionnaire then contains sections on demographic information, banking profile, advantages and disadvantages of each method, customer characteristics and preferences, and whether there are significant differences between the two. It closes by thanking participants for their contribution.

Uploaded by

Maria Liza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUANTITATIVE QUESTIONNAIRE

A Comparative Study on Traditional Banking and Online Banking

Dear Respondents,

The researchers of this study conducted are gladly inviting you to participate by
completing the following survey. The main objective of this research is to investigate and
determine the comparative between Traditional Banking and Online Banking. The
questionnaire will require approximately 10-15 minutes to complete.
We gladly appreciate taking your time in assisting this research, this will assist
the researchers in completing the research study and enhancing the understanding of
this research focus. The data collected will remain confidential and used solely for
academic purposes.

Sincerely,
The Researchers
_____________________________________________________________
General Instructions: Please read the statements carefully and answer the questions
with honesty. You answer will help the researchers achieve valid results in conducting
this research. Rest assured that your answer will be treated with high confidentiality.

Section 1: Demographic Information of the Respondents


Name (optional): ____________________________________
1.1 Sex: [ ] Male [ ] Female
1.2 Age: ________
1.3 Socio-economic Status
a. Occupation: ________
b. Highest Educational Attainment: ____________
c. Monthly Income: ______________

Section 2: Banking Profile of the Respondents

2.1 How frequently do you visit a physical bank branch or online banking services?

[ ] Daily [ ] Rarely
[ ] Weekly [ ] Never
[ ] Monthly
2.2 Which of the following services do you primarily use traditional banking or online
banking for? (Select all that apply)

[ ] Deposits and withdrawals [ ] Mortgage services


[ ] Cash transactions [ ]Investment services
[ ] Account inquiries [ ] Others (please specify:
[ ] Loan applications

2.3 Traditional banking or online banking experience of the respondents


[ ] 1-3 months [ ] 7-10 months [ ] 4-6 months [ ]11–and above months
Section 3: Advantages and Disadvantages of Traditional Banking and Online
Banking
LEGEND:
5 4 3 2 1
STRONGLY DISAGREE MODERATELY AGREE STRONGLY
DISAGREE AGREE AGREE
5 4 3 2 1
1. Online banking offers greater convenience and accessibility
compared to traditional banking.
2. Traditional banking provides a higher level of convenience and
accessibility than online banking.
3. Online banking allows for easier and more flexible banking
transactions.
4. Traditional banking requires more effort and time to complete
banking transactions.
5. Online banking allows access to banking services 24/7.
6. Traditional banking has limited availability and fixed operating hours.
7. Online banking provides faster transaction processing compared to
traditional banking.
8. Traditional banking offers personalized services tailored to my
needs.
9. Online banking lacks personalized services and a human touch.
10. Traditional banking transactions are typically slower compared to
online banking.
11. Online banking offers adequate customer support services.
12. Traditional banking provides better customer support compared to
online banking.
13. Online banking is perceived to have higher security risks.
14. Traditional banking is perceived to be more secure than online
banking.
15. Online banking transactions are more vulnerable to fraud and
identity theft.

Section 4: Customer Characteristics and Preferences


5 4 3 2 1
1. Customers with higher technological literacy are more inclined to use
online banking.
2. Customers with lower technological literacy prefer traditional banking
over online banking.
3. Customers who trust digital systems are more likely to use online
banking.
4. Customers who have trust issues with digital systems prefer
traditional banking.
5. Online banking offers cost-effective transactions compared to
traditional banking.
6. Traditional banking involves fewer transaction costs compared to
online banking.
7. Customers who perceive online banking as secure are more likely to
adopt it.

5 4 3 2 1
8. Customers who perceive traditional banking as secure prefer it over
online banking.
9. I consider myself switching from traditional banking to online banking
or vice versa.
10. There are specific features or services that I would like to see in
online banking to make it more appealing.

Section 5: Is there a significant difference between Traditional Banking and Online


Banking
5 4 3 2 1
1. Online banking offers greater convenience and accessibility
compared to traditional banking.
2. Traditional banking provides a more personalized and face-to-face
customer experience compared to online banking.
3. Online banking enables users to conduct banking transactions
anytime and anywhere, while traditional banking has fixed operating
hours and locations.
4. Traditional banking involves physical documents and paperwork,
whereas online banking offers a paperless and digital approach.
5. Online banking provides a wider range of services and features, such
as online bill payment and account aggregation, compared to
traditional banking.
6. Traditional banking often requires customers to visit a branch to
complete certain transactions, while online banking allows for self-
service and remote banking.
7. Online banking offers real-time transaction tracking and immediate
access to account information, whereas traditional banking may
involve delays in updating account balances and transaction history.
8. Traditional banking may involve longer wait times and queues,
whereas online banking allows for faster and more efficient
transaction processing.
9. Online banking may have higher security measures and encryption
protocols in place to protect customer information, while traditional
banking faces physical security risks.
10. Traditional banking offers a tangible and physical presence for
customers to interact with, fostering a sense of trust and familiarity,
whereas online banking may feel impersonal for some individuals.

Thank you for participating in this research study. Your valuable input will greatly
contribute to our understanding of traditional and online banking methods.

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