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    Jyotsna CV

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    Suraj Mandal
    Jyotsna Singh is a customer relations manager with skills in telephony, sales processes, sales forecasting, deal management, lead management, project management, and contact management. She has over 8 years of experience in customer relations roles, most recently at Goofy Tails CRM, where she maintains communication with customers, responds to queries, monitors social media, and builds reports. Previously she has experience at Tempcon Express and TNT Express in customer support, customs clearance, and complaint resolution roles. She holds a Bachelor of Arts degree from Delhi University.

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    Jyotsna CV

    Uploaded by

    Suraj Mandal
    20 views3 pages
    Jyotsna Singh is a customer relations manager with skills in telephony, sales processes, sales forecasting, deal management, lead management, project management, and contact management. She has over 8 years of experience in customer relations roles, most recently at Goofy Tails CRM, where she maintains communication with customers, responds to queries, monitors social media, and builds reports. Previously she has experience at Tempcon Express and TNT Express in customer support, customs clearance, and complaint resolution roles. She holds a Bachelor of Arts degree from Delhi University.

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    Jyotsna Singh is a customer relations manager with skills in telephony, sales processes, sales forecasting, deal management, lead management, project management, and contact management. She has over 8 years of experience in customer relations roles, most recently at Goofy Tails CRM, where she maintains communication with customers, responds to queries, monitors social media, and builds reports. Previously she has experience at Tempcon Express and TNT Express in customer support, customs clearance, and complaint resolution roles. She holds a Bachelor of Arts degree from Delhi University.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    20 views3 pages

    Jyotsna CV

    Uploaded by

    Suraj Mandal
    Jyotsna Singh is a customer relations manager with skills in telephony, sales processes, sales forecasting, deal management, lead management, project management, and contact management. She has over 8 years of experience in customer relations roles, most recently at Goofy Tails CRM, where she maintains communication with customers, responds to queries, monitors social media, and builds reports. Previously she has experience at Tempcon Express and TNT Express in customer support, customs clearance, and complaint resolution roles. She holds a Bachelor of Arts degree from Delhi University.

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    J YOTSNA SI NGH

    C U S T O M E R REL A T IO N
    MA N A G E R

    7303102588
    PROFILE
    [email protected]
    Looking for a promising & challenging career that will enable me toprovide

    Cheshire Home, Okhla, New Friends the best of my Technical, & professional skills. This will enhance & sharpen
    Colony, New Delhi-110025 my current skills and Knowledge.

    SKILLS EXPERIENCE
    GOOFY TAILS
    Telephony CRM & ORM
    2022 - Present
    Sales process
    • Maintain smooth communication with customers and promptly reply to their
    Sales forecasting queries Regulation Monitoring (tracking & trace of shipments).

    Deal management • Checking brand’s social media handles, looking reviews sites.

    Lead management • Respond and resolve customer complaints quickly and efficiently.
    • Use existing customer data to gain new leads and potential customers.
    Project management
    • Keep customers updated about the latest collections & special offers in
    Contact management order to increase sales.

    Employee engagement • Regulation Monitoring (tracking & trace of shipments B2B & B2C).
    • Built the logic for a streamlined ad-serving platform that scaled. Dealing
    Appointment scheduling with Co-workers /Customers/Vendors.
    Lead capturing and scoring • Making analytical reports.

    • To understand and use the English language both oral and written to
    communicate information orideas to another person or persons.

    EDUCATION Tempcon Express PVT LTD


    Senior associates CRM
    2020-2022
    • Assist with import & export quires of clients.
    BACH ELO R OF ARTS
    • Handling temperature-controlled shipment,
    DELHI UNIVERSITY sharing the details (data logger/temperature
    2012 – 2016 reading) to the clients.
    • Making analytical reports.
    • Project handling.
    HIGHER SE CO NDARY
    • Review current and future orders against proscribed
    KASTURBA GIRLS SCHOOL countries, entities, and individuals.

    2012 • Exhibits positive courteous behaviors with customers,


    businesses, and co-worker
    • This job may have some supervisory responsibilities.
    • To solve practical problems and deal with a variety of concrete variables in
    situations where only limited standardization exists.
    • In planning and organizing.
    • In leadership.
    • Responding to complaints from customers and give after sales
    support whenrequested.

    TNT EXPRESS
    Customs Clearance Supports-Imports KYC
    2016- 2020
    • Know Your Customer or clearance required documentation.
    • Going for the necessary required approvals for the
    Clearance process. Regular follow-ups with the
    customers for settlement oftheir grievances. Giving
    proper solution to their issue/grievances.
    • Closing the complaints with proper grievance redressal

    Sikka Group
    Customer Care Executive
    2014-2016
    • Going for the necessary required approvals for the possession of the
    property.
    • Regular follow-ups with the customers for settlement of their grievances.
    • Giving proper solution to their issue/grievances.
    • Closing the complaints with proper grievance redressal.
    • Filing & maintaining the records of the client.
    • Solving queries & complaints registered from the client’s end by
    conducting cross-functional meetings with all the concerned
    members.

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