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CBMEC 1 - Assignment 3

The document discusses quality assurance, which refers to systematic processes that ensure a product meets customer expectations, and includes important methods like planning, developing processes, testing products, monitoring quality, and making improvements. It contrasts quality assurance with quality control, and notes that while they have the same goal of high quality, quality assurance focuses more on processes while quality control examines outputs. The International Organization for Standardization (ISO) is also introduced as a global organization that works to standardize products and businesses through voluntary standards.

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Tibay, Genevive Angel Anne A.
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41 views4 pages

CBMEC 1 - Assignment 3

The document discusses quality assurance, which refers to systematic processes that ensure a product meets customer expectations, and includes important methods like planning, developing processes, testing products, monitoring quality, and making improvements. It contrasts quality assurance with quality control, and notes that while they have the same goal of high quality, quality assurance focuses more on processes while quality control examines outputs. The International Organization for Standardization (ISO) is also introduced as a global organization that works to standardize products and businesses through voluntary standards.

Uploaded by

Tibay, Genevive Angel Anne A.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Assignment 3

1. What is Quality Assurance?


- the processes that ensure production quality meets customer expectations.
In both the manufacturing and service industries, yung quality assurance
refers to the systematic efforts po daw that is made to ensure that the product
delivered to the customer meets the contractual and other agreed upon
performance like, design, reliability, and maintainability expectations.

2. Importance of Quality Assurance


- helps organizations create and ship products that are defect-free and meet
the needs and expectations of their customers.
- Natutulungan po daw nitong gumawa at mag ship ng products na maayos
ang isang organization at mameet ang needs and expectations ng kanilang
customers. Kasi high-quality products po daw results into a satisfied
customers, which can lead into customer loyalty, repeat purchases, upsell,
and advocacy.

3. Quality assurance methods

Plan – the organization should plan and develop process-related goals

you first ‘Plan’ what you need to do. Analyze the core problem you need to solve.
Plan the best solution for fixing the problem, and the resources required to fix it.

Dahil yung planning po daw ay nakakatulong para maging accountable tayo sa mga
ginagawa natin. Natutulungan tayo nito para magamit natin ng maayos yung mga
resources natin like (people, time, money, information, equipment) para magkaron
sila ng significant contribution sa pag achieve natin ng goals. Planning lays the basis
for us to assess and evaluate our achievements effectively.

Do – includes the development and testing of processes


Then you ‘Do,’ i.e. take action and apply the plan. Dito na po yung ginagawa na
yung work sa mga products.

Check – processes are being monitored, modified, and tested.

you ‘Study’ your plan to see if it worked, identify what aspects could have performed
better, and what tweaks could be made.

Itong method naman pong ito ay isinasagawa para malaman po kung yung quality
po daw ng product ay saswak na sa panlasa ng mga customer.

Act – steps required to improve procedures

Kung may nakita man pong prob dito po kikilos sila para mas maayos pa yung
product.

The final step, ‘Act,’ involves the implementation of the plan. Assuming that it
delivered the results you were seeking. Otherwise it's time for adjustment of your
plan, so you can retest it with a better baseline.

4. Quality Assurance vs Quality Control

Focus on process Focus on outputs


Achieving by improving production Achieving by sampling and checking
process (inspection)
Emphasises the customer Emphasizes required standard
Quality is built into the product Defect products are inspected out

Quality assurance is primarily concerned with the processes and procedures that
improve quality, such as training, documentation, monitoring, and audits. QC examines
the product to identify defects that remain after development. These issues are
discovered by QC professionals in a variety of ways, including software testing and beta
or canary testing.

5. QA vs. testing
The distinction between quality assurance and testing is that quality assurance
refers to activities designed to ensure that the project meets the expectations of
the stakeholders, whereas testing is a process of exploring a system to find
defects.
Quality assurance ensures that appropriate processes and procedures are in
place (and are followed) to ensure that a product or service is delivered to an
agreed-upon level of quality. Quality assurance is a much broader topic than
testing because it encompasses more than just the outputs of software delivery
(the end product), but also the inputs (how the product is developed) in order to
increase the likelihood of a positive outcome.
They do, however, share a common goal: to ensure the development and
delivery of a high-quality product to the customer. However, when properly
understood and implemented, they focus on different things and use different
methods and techniques to achieve the same goal.
6. Pros and Cons of QA

Advantage Disadvantages
Ensures product is not faulty Time extensive

Stops customer complaints/gives better Cost a lot of time and money to train
customer satisfaction staff

Advantage: Quality assurance provides you with detailed information about your
customers' needs, wants, and satisfaction, as well as the performance of your agents. It
enables you to tailor your support strategies, perfectionism your services, adjust focus
on what needs to be improved, but also boost your employees' motivation to perform
better.

7. What is ISO?
ISO (International Organization for Standardization) is a global federation of
national standard-setting organizations. ISO is a nongovernmental organization
made up of standard-setting bodies from over 160 countries, with one standard-
setting body representing each member country.
a global organization that works to standardize a wide range of products and
businesses Its primary goal is to facilitate trade, but it is also concerned with
process improvement, safety, and quality in a variety of areas.

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