FOODIT – Food Ordering System(FOS)

1. Introduction
FoodIT, a food ordering system allows customers to place orders for food items from a
restaurant or food establishment through an online platform. The platform can be accessed
through a mobile application, and it allows customers to browse the menu, select items, and
pay for their order. Once the order is placed, it is sent to the restaurant where it is prepared and
delivered to the customer. This system provides a convenient and efficient way for customers
to order food, and it also streamlines the process for restaurants by managing orders and
payments digitally.
In addition to placing orders, a food ordering system can also allow customers to track their
orders in real-time, view their order history, and save their favorite items for future orders. For
restaurants, the system can help manage inventory, track customer preferences, and generate
reports for analysis. Overall, a food ordering system provides a convenient and efficient way
for customers to order food and for restaurants to manage orders and payments.
Currently, food ordering systems are used in restaurants and other similar establishments. They
are used to take orders from customers, and then process them according to the customers
preferences. They can also be used to print receipts, manage inventory, and print promotional
materials for restaurants. In today's market, there are also several diverse types of food ordering
systems available. The types include online ordering, touch screen ordering, kiosk ordering,
and mobile ordering. Each of these types of systems has its own advantages and disadvantages.
Therefore, the type of system you choose will depend on the type of business you run and your
specific needs. For example, an online ordering system is a good option for businesses with an
online presence. It allows you to offer your customers the convenience of placing an order
without having to verbally communicate with waiters in person. On the other hand, a touch
screen ordering system allows you to take orders directly from the table, which can be
particularly useful for takeaway restaurants. Overall, the type of system you choose will
depend on the needs of your business. However, all the systems are simple to use and will help
simplify your food ordering process.

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2. Objectives
 The customers will be able to peruse the food products for whenever long they choose
because of this.
 Feedback from customers should be possible, including remarks on the server and the food.
 This enables the owner of the restaurant to examine the carrier and, if necessary, make
changes.
 Additionally, this aids customers in making a well-informed decision regarding a chosen
food item.
 The customer must be able to search for a specific food item according to name, price,
category, etc.
 This helps the customer order an item more quickly.

3. Problem Statement
This system aims to improve service quality and efficiency. This system also aims to increase
the region's appeal to a wide range of customers.
To convey the available food and beverage options to consumers in modern formal dining
settings, some sort of physically static menu is used. Said menus are often printed on paper,
which limits the amount of textual space that may be used and the ability a restaurateur must
replace them. This document outlines the specifications for a replacement paper menu and
ordering system for restaurants in an effort to alleviate the problems brought on by the current
archaic technology. [1]

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4. Features:
 Online platform: Customers can access the system through a website or mobile application.

 Menu: Customers can browse menus and select items to order.

 Customization: Customers can customize their orders, such as choosing portion sizes and

adding special instructions.

 Payment: Customers can pay for their orders using various payment methods.

 Order tracking: Customers can track their orders in real-time and see when their food will

be delivered.

 Order history: Customers can view their past orders and easily reorder their favorite items.

 Customer preference tracking: Restaurants can see what items are popular and make

informed decisions about their menu.

 Reporting and analysis: Restaurants can use the system to generate reports and track sales

and other metrics.

5. Advantages and Disadvantages

Some of the advantages of a food ordering system include:

 Convenience: Customers can easily place orders easily with less to zero verbal

communication with restaurant staffs.

 Efficiency: The system streamlines the ordering and payment process, making it faster and

easier for both customers and restaurants.

 Accuracy: Orders are entered digitally, reducing the risk of errors and miscommunications.

 Flexibility: Customers can customize their orders to suit their preferences and dietary

restrictions.

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Some disadvantages of a food ordering system include:

 Dependence on technology: The system relies on technology, which can be unreliable or

subject to outages.

 Security concerns: The system involves transmitting sensitive information, such as

payment details, which may raise security concerns for some customers.

 Limited personal interaction: The system does not provide the personal interaction that

some customers may enjoy when placing an order in person or over the phone.

6. Methodology

One possible methodology for the development of a food ordering system is the agile

methodology. This approach emphasizes collaboration, flexibility, and continuous iteration,

which can be beneficial for a complex project like a food ordering system.

Agile is the ability to create and respond to change. It is a strategy for navigating a complex

and chaotic environment and ultimately prospering in it. [2]

Under the agile methodology, the development process would be divided into several iterations,

or sprints. Each sprint would involve the following steps:

1. Identify and prioritize the features that will be developed in the current sprint.

2. Develop the user stories and user flows for the selected features.

3. Design the user interface and user experience of the selected features.

4. Develop the selected features using agile practices, such as test-driven development

and continuous integration.

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 5. Test the developed features to ensure that they function correctly and meet the quality

standards.

6. Review the developed features with the stakeholders and the target audience to gather

feedback and identify any issues.

7. Refine and improve the developed features based on the feedback received.

8. Repeat the process for the next sprint, incorporating any changes or improvements

based on the previous sprint.

Throughout the development process, the agile methodology emphasizes collaboration and

communication among the development team. Regular feedback and testing help to ensure that

the system meets the needs and expectations of all parties involved. This approach allows for

flexibility and continuous improvement, so the system can be refined and updated as needed.

7. Resource Requirement

 Hardware Requirement

o Mobile Device

o Desktop

o Internet Connection

 Software Requirement

o Flutter/Dart

o Google Firebase

o Google Maps

o Laravel

o MySQL

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 o Git for Version Control

o IDE

8. Conclusion

In conclusion, a food ordering system provides a convenient and efficient way for customers

to place orders for food from participating restaurants, and it streamlines the ordering and

payment process for restaurants. The system can be accessed through a website or mobile

application, and it offers features such as menu browsing, order customization, payment, real-

time tracking, and order history. For restaurants, the system provides inventory management,

customer preference tracking, and reporting and analysis tools. The development of a food

ordering system can be approached using an agile methodology, which emphasizes

collaboration, flexibility, and continuous iteration. Overall, a food ordering system can provide

benefits for both customers and restaurants, and it can be developed and implemented using a

variety of methods and approaches.

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 References

[1] S. B. V. M. P. S. A. B. P. W. SAYALI KHEDIKAR, "Digital Food Ordering System for

Restaurants," IRE Journals, pp. 182-185, 2020.

[2] "Agile 101," agilealliance, [Online]. Available: https://www.agilealliance.org/agile101/.