Siebel

Demo Users Reference

January 2020
Siebel
Demo Users Reference

January 2020

Part Number: F12698-02

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Authors: Siebel Information Development Team

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Siebel
Demo Users Reference

Contents

Preface .................................................................................................................................. i

1 What’s New in This Release 1

What’s New in Siebel Demo User’s Reference, Siebel CRM 20.1 Update ............................................................................. 1
What’s New in Siebel Demo User’s Reference, Siebel CRM 19.1 Update .............................................................................. 1

2 Demo Users for Siebel Business Applications 3

Demo Users for Siebel Business Applications ......................................................................................................................... 3
Siebel Call Center ........................................................................................................................................................................... 3
Siebel Customer Order Management ........................................................................................................................................ 4
Siebel ERM ....................................................................................................................................................................................... 5
Siebel Field Service ........................................................................................................................................................................ 5
Siebel Marketing ............................................................................................................................................................................. 6
Siebel PRM ....................................................................................................................................................................................... 7
Siebel Sales ...................................................................................................................................................................................... 8

3 Demo Users for Siebel Industry Applications 9

Demo Users for Siebel Industry Applications .......................................................................................................................... 9
Siebel Automotive .......................................................................................................................................................................... 9
Siebel Communications, Media & Energy: Energy ................................................................................................................. 11
Siebel Communications, Media & Energy: Media .................................................................................................................. 11
Siebel Communications, Media & Energy: Wireless .............................................................................................................. 12
Siebel Communications, Media & Energy: Wireline .............................................................................................................. 13
Siebel Consumer Sector: Consumer Goods ............................................................................................................................ 13
Siebel Financial Services: Healthcare ....................................................................................................................................... 15
Siebel Financial Services: Institutional Finance ...................................................................................................................... 15
Siebel Financial Services: Insurance ......................................................................................................................................... 17
Siebel Financial Services: Retail Finance ................................................................................................................................. 17
Siebel High Technology/Industrial Manufacturing ............................................................................................................... 18
Siebel Hospitality .......................................................................................................................................................................... 23
Siebel Life Sciences: Clinical ...................................................................................................................................................... 24
Siebel
Demo Users Reference

Siebel Life Sciences: Medical ..................................................................................................................................................... 25

Siebel Life Sciences: Pharma ..................................................................................................................................................... 26
Siebel Loyalty ................................................................................................................................................................................ 27
Siebel Public Sector ..................................................................................................................................................................... 29
Siebel Preface
Demo Users Reference

Preface
This preface introduces information sources that can help you use the application and this guide.

Using Oracle Applications

To nd guides for Oracle Applications, go to the Oracle Help Center at hp://docs.oracle.com/.

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[email protected].

i
Siebel Preface
Demo Users Reference

ii
Siebel Chapter 1
Demo Users Reference What’s New in This Release

1 What’s New in This Release

What’s New in Siebel Demo User’s Reference, Siebel CRM

20.1 Update
No new features have been added to this guide for this release. This guide has been updated to reect only product
name changes.

What’s New in Siebel Demo User’s Reference, Siebel CRM

19.1 Update
No new features have been added to this guide for this release. This guide has been updated to reect only product
name changes.

1
Siebel Chapter 1
Demo Users Reference What’s New in This Release

2
Siebel Chapter 2
Demo Users Reference Demo Users for Siebel Business Applications

2 Demo Users for Siebel Business Applications

Demo Users for Siebel Business Applications

This chapter identies demo users applicable to the Siebel Sample Database you install for the following Siebel Business
Applications:
• Siebel Call Center
• Siebel Customer Order Management
• Siebel ERM
• Siebel Field Service
• Siebel Marketing
• Siebel PRM
• Siebel Sales

Note: For more information about using a demo user to log in to a Siebel demo application, see Siebel
Installation Guide for the operating system you are using.

Siebel Call Center

The following table lists the demo users for Siebel Call Center.

Username and Name / Title Application Primary Role

Password Responsibility

CCHENG Casey Cheng / Siebel Call Center Universal Agent Cheng handles service requests
  Universal Agent     of all types: emails, inbound
  calls, and Web collaboration
session requests. In addition,
he executes outbound call
campaigns.
 

TARNOLD Ted Arnold / Siebel Call Center Telesales Arnold primarily executes
  Telesales   Representative inbound and outbound
Representative   telemarketing and telesales calls.
   

VTAYLOR Vic Taylor / VP Call Siebel Call Center Call Center Manager Taylor’s responsibilities for
  Center     the day-to-day operations
  of a Call Center make him
a regular user of Siebel
Call Center Administration
functions. He uses the Siebel
Analytics function to evaluate
performance and ROI and to

3
Siebel Chapter 2
Demo Users Reference Demo Users for Siebel Business Applications

Username and Name / Title Application Primary Role

Password Responsibility

make strategic decisions based

on the analyses.
 

EMODI Emily Modi / Siebel Call Center Consulting Manager Modi is responsible for
  Engagement     managing a consulting
Manager practice business, including
  opportunity management,
client relationships, contracts
and agreements, and nancial
reporting and management.
 

GABBO Glen Abboline / Oracle Professional Consultant Abboline is responsible for day-
  Information Services   to-day project management,
Technologist   including stang requests.
   

GCLARK Gary Clark / Oracle Professional Consulting Manager Clark is responsible for
  Consultant Services   managing a consulting practice
    business.
 

Siebel Customer Order Management

The following table lists the demo users for Siebel Customer Order Management.

Username and Name / Title Application Primary Role

Password Responsibility

JADAMS Jamie Adams / Siebel Web Corporate User Adams uses Siebel eCatalog to
  VP of Information Customer Order   navigate through product oerings,
Technology Management Siebel Congurator and Pricer to
    congure and price orders, and
Siebel eSales to check out online
sales information.
 

MCARLSON Mike Carlson / VP Siebel Web Purchasing Carlson works at Marrio

  of Sales Customer Order Manager International, a customer of Oracle.
  Management   He uses the Siebel online self-service
  products to answer questions, nd
solutions to his problems, and gather
information about Siebel products
Marrio has bought or is considering
buying.
 

4
Siebel Chapter 2
Demo Users Reference Demo Users for Siebel Business Applications

Siebel ERM
The following table lists the demo users for Siebel ERM.

Username and Name / Title Application Primary Role

Password Responsibility

APARKER Ashley Parker / Siebel ERM ERM User, Siebel Parker is an employee who
  Product Line Administrator Administrator sets objectives, takes training
Manager     classes, les SRs. Parker also is an
  administrator who can perform all
administrative functions.
 

JRUBIN Jason Rubin / Siebel ERM ERM Manager, ERM Rubin is the person used most
  Director, Product   Analytics Manager frequently in ERM Demos. Rubin
Marketing   is a mid-level manager in the
  organization who has approval
capabilities, a number of layers
of employees under him in the
organization, a view of certain
analytics dashboards, and the
ability to act like an individual
contributor.
 

MSALTEN Mark Salten / Siebel ERM ERM Manager, ERM Salten is a CIO who can view
  Vice President,   Analytics HelpDesk key metrics related to internal
Information   HelpDesk performance.
Technology and CIO  
 

EHOLDEN Ed Holden / Senior Siebel ERM ERM Manager, ERM Holden is a vice president who
  Vice President,   Analytics VP approves comp plans, views
Product Marketing   overall organization analytics, and
  is Jason Rubin’s Manager.
 

TSMITH Tom Smith / Siebel ERM ERM Manager, Smith is an executive who
  Chairman and CEO   Executive Analytics views key analytics and sets the
  User corporate strategy.
   

Siebel Field Service

The following table lists the demo users for Siebel Field Service.

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Siebel Chapter 2
Demo Users Reference Demo Users for Siebel Business Applications

Username and Name / Title Application Primary Role

Password Responsibility

DCOLLINS Dana Collins / Siebel Service Dispatcher Collins is responsible for addressing
  Dispatcher     customer issues when personnel
  must be sent onsite.
 

FROBERTS Fred Roberts / Field Siebel Service Senior Field Engineer Roberts is a eld service engineer
  Service Engineer     working for Oracle’s Service Team.
  He is responsible for carrying out
eld repairs and replacing defective
parts. He is also a mobile application
user.
 

JORMSBY Jack Ormsby / Field Siebel Mobile Field Technician Field technician using the Siebel
  Technician application for Siebel   Mobile application for Siebel Service.
  Service  
 

SMURPHY Seth Murphy / Siebel Service Service Administrator Murphy manages all service
  Service Manager     operations.
   

Siebel Marketing
The following table lists the demo users for Siebel Marketing.

Username and Name / Title Application Primary Role

Password Responsibility

MMARINO Mary Marino / Email Siebel Marketing Campaign Marino uses Siebel Email
  Marketing Manager   Administrator Marketing and Siebel Web
    Marketing to create email and
web campaigns.
 

PMILLER Pat Miller / Vice Siebel Marketing Marketing Executive Miller uses Siebel Marketing
  President, Marketing     and Marketing Resource
  Management to plan, manage
and monitor the eectiveness
of the organization’s
marketing activities.
 

MMAY Marion May / Siebel Marketing Marketing Program May uses Siebel Marketing to
  Marketing Manager   Manager, Marketing plan and execute marketing
  Planning Manager programs and campaigns.
   

EMENDIS Ed Mendis, Event Siebel Events Manager Events Manager Mendis uses Siebel Events
  Manager     Manager to plan and manage
  marketing events.
 

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Siebel Chapter 2
Demo Users Reference Demo Users for Siebel Business Applications

Siebel PRM
The following table lists the demo users for Siebel PRM.

Username and Name / Title Application Primary Role

Password Responsibility

CELLIS Cory Ellis / VP of Partner Manager Channel Operations Ellis performs analysis of
  Channels   Manager partner programs, product
    sold, pipeline and other
analytics features, CHAMP
initiatives created as a result
of analytics and forecasting
total visibility into expected
partner revenue.
 

CMAX Chris Max / Channel Partner Manager Channel Marketing Max uses Siebel Partner
  Marketing Manager   Manager Analytics Manager to manage
  User relationships with consulting
  partners.
 

CMORRIS Colby Morris / Partner Partner Manager Channel Account Morris uses Siebel Partner
  Manager   Manager Manager to manage the
    relationships with the reseller
partners he is responsible
for. He drives marketing,
sales and service through
the partner organization,
and assesses the overall
performance of the partner
organization.
 

TANGEL Ted Angel / Senior Partner Portal Channel Executive N/A

  Channel Executive      
 

OMANN Owen Mann / Partner Partner Operations Partner Operations Mann has Delegated User
  Operations Agents Manager Analytics User Administration: partners can
      set up, modify and delete
users.
 
Delegated Product
Catalog and administer
complementary product
oerings.
 
Opportunity Assignment: new
opportunities get assigned
to partner employees using
Assignment Manager.
 

RMARLOW Robin Marlow / Partner Portal Partner Executive Marlow uses Siebel Partner
  Partner Sales Manager     Portal to work with Oracle and
  to improve the eectiveness
of all interactions with her

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Siebel Chapter 2
Demo Users Reference Demo Users for Siebel Business Applications

Username and Name / Title Application Primary Role

Password Responsibility

customers, whether for

marketing, sales or service
purposes. She is also a mobile
application user.
 

SREED Shawne Reed / Partner Portal Partner Marketing Reed performs campaign
  Partner Marketing   Agent administration to set up
Agent   campaigns and add contacts.
  He can also submit a
fund request to support a
campaign.
 

SMEIZEN Sandy Meizen / Partner Manager Partner Sales Meizen can collaborate on
  Partner Service   Representative - projects. Solutions access to
Manager Mobile knowledge base with FAQs,
    troubleshooting guides,
instructions, and so forth.
 

Siebel Sales
The following table lists the demo users for Siebel Sales.

Username and Name / Title Application Primary Role

Password Responsibility

MSTERN Madison Stern / Siebel Sales Sales Manager Stern uses Siebel Sales to manage
  Regional Manager     all personal and team Sales and
  Forecasting information. Also
uses the Siebel Mobile application
for Siebel Sales.
 

NSACHS Nancy Sachs / VP Siebel Sales Multi-Organizational Sachs uses Siebel Sales to
  Sales, North America   Manager manage personal, team, and
    organizational Sales and
forecasting information. She also
performs analysis on revenue
pipelines and forecast.
 

TSMYTHE Terry Smythe / District Siebel Sales Field Sales Smythe uses Siebel Sales to
  Manager   Representative manage all personal Sales and
    Forecast information. Also uses
the Siebel Mobile applications for
Siebel Sales and Siebel Service.
 

JKATZ Jamie Katz / Field Siebel Mobile Route Sales Sales representative using the
  Sales Representative application for   Siebel Mobile application for
  Siebel Sales Siebel Sales.
   

8
Siebel Chapter 3
Demo Users Reference Demo Users for Siebel Industry Applications

3 Demo Users for Siebel Industry Applications

Demo Users for Siebel Industry Applications
This chapter identies demo users applicable to the Siebel Sample Database you install for the following Siebel Industry
Applications:
• Siebel Automotive
• Siebel Communications, Media & Energy: Energy
• Siebel Communications, Media & Energy: Media
• Siebel Communications, Media & Energy: Wireless
• Siebel Communications, Media & Energy: Wireline
• Siebel Consumer Sector: Consumer Goods
• Siebel Financial Services: Healthcare
• Siebel Financial Services: Institutional Finance
• Siebel Financial Services: Insurance
• Siebel Financial Services: Retail Finance
• Siebel High Technology/Industrial Manufacturing
• Siebel Hospitality
• Siebel Life Sciences: Clinical
• Siebel Life Sciences: Medical
• Siebel Life Sciences: Pharma
• Siebel Loyalty
• Siebel Public Sector

Note: For more information about using a demo user to log in to a Siebel demo application, see Siebel
Installation Guide for the operating system you are using.

Siebel Automotive
The following table lists the demo users for Siebel Automotive.

Username and Name / Title Application Primary Role

Password Responsibility

BATKINS Bill Atkins/Customer Siebel eCustomer Web Registered User Atkins is the customer who is the
        recipient of all sales, service and
marketing activities.
 

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Siebel Chapter 3
Demo Users Reference Demo Users for Siebel Industry Applications

Username and Name / Title Application Primary Role

Password Responsibility

AALEXIS Andrea Alexis/ Siebel Automotive Auto Customer Alexis is an OEM who uses
  Customer Service   Service Siebel Automotive to manage all
Representative Representative customer relationships.
     

CNASTASE Carla Nastase / Siebel Automotive Auto Captive Carla is an OEM captive nance
  Collections Agent   Collection employee who uses Siebel
  Representative Automotive to call on delinquent
  customers to collect on their
accounts and also manage other
aspects of customer service.
 

DSIMONS Deon Simons / Siebel Automotive Auto Captive Deon is an OEM captive
  Customer Service   Customer Service nance employee who uses
Representative Representative Siebel Automotive to manage
    all aspects of customer
relationships.
 

HABEL Henry Abel/Field Siebel Automotive Auto Field Manager Abel is an OEM employee who
  Manager     uses Siebel Automotive to
  manage all dealer relationships.
 

CAUSTIN Chris Austin/ Siebel Marketing Auto Marketing Austin is an OEM Employee
  Marketing Manager   Manager who uses Siebel Marketing and
    Siebel Analytics to manage all
marketing activities.
 

GMORRIS Gus Morris/Dealer Siebel Dealer Auto Dealer General Morris is Dealer General Manager
  General Manager   Manager who uses Siebel Dealer to
    manage marketing campaigns,
OEM relationships, administer
users at the dealership and
manage all Sales Managers at
Dealership.
 

KWALTERS Kathy Walters / Siebel Automotive Auto Captive Kathy is an OEM captive nance
  Customer Service   Customer Service employee who uses Siebel
Manager Manager Automotive to manage the
    group of customer service
representatives who manage
all aspects of customer
relationships.
 

MBELKE Maria Belke / Siebel Automotive Auto Captive Maria is an OEM captive nance
  Contract Specialist   Contracting Agent employee who uses Siebel
    Automotive to coordinate with
dealerships in order to process
and approve customer lease/loan
contracts.
 

MRIVERA Miles Rivera / Siebel Automotive Auto Captive Miles is an OEM captive Finance
  Collections Manager   Collection Manager employee who uses Siebel
    Automotive to manage the group
of collections agents who call on
delinquent customers.

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Siebel Chapter 3
Demo Users Reference Demo Users for Siebel Industry Applications

Username and Name / Title Application Primary Role

Password Responsibility

RELLSWOR Roger Ellsworth / Siebel Automotive Auto Captive Roger is an OEM captive nance
  Field Sales   Representative employee who uses Siebel
Consultant   Automotive to manage all
  captive nance, related dealer
relationships.
 

SAGNES Sophia Agnes/Dealer Siebel Dealer Auto Dealer Sales Agnes is the Receptionist at
  Sales Assistant   Assistant Dealership whose role is to greet
    guests and direct them to the
correct sales or service person.
 

SAMOORE Samantha Moore/ Siebel Dealer Auto Dealer Sales Moore is the Sales Manager
  Dealer Sales Manager   Manager at Dealership who uses Siebel
    Dealer to manage her team of
Sales Consultants at Dealership.
 

SCHAN Sco Chan/Dealer Siebel Dealer Auto Dealer Sales Chan is the Sales Consultant
  Sales Consultant   Consultant at Dealership who uses Siebel
    Dealer to manage Sales of
Vehicles.
 

SMCCART Steve McCartney / Siebel Automotive Auto Captive Lease Steve is an OEM captive nance
  Lease End Consultant   End Specialist employee who uses Siebel
    Automotive to work with
customers and dealers in order to
manage lease end activities.
 

Siebel Communications, Media & Energy: Energy

The following table lists the demo users for Siebel Communications, Media & Energy: Energy.

Username and Name / Title Application Primary Role

Password Responsibility

TWELLS Tony Wells / NE CSR Siebel Energy ENY Customer

      Service Rep
 

Siebel Communications, Media & Energy: Media

The following table lists the demo users for Siebel Communications, Media & Energy: Media.

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Siebel Chapter 3
Demo Users Reference Demo Users for Siebel Industry Applications

Username and Name / Title Application Primary Role

Password Responsibility

CMARSH Chris Marsh / Customer CME Web Registered User Marsh uses Siebel eCustomer
  Customer     for Media to subscribe for
  service.
 

BEDINGER B Edinger / Field Sales Siebel Power COM Sales Manager Edinger is Sales Manager
  Director Communications   at Millennium World
    Communications.
 

MNASH Mike Nash / Field Siebel Power COM Field Sales Rep Nash uses Siebel
  Sales Representative Communications   Communications to manage
    his opportunities and validate
quotes and orders.
 

TMILLER Toni Miller / Customer Siebel Power COM Customer Miller uses Siebel Media to
  Service Representative Communications Service Rep access customer information.
       

Siebel Communications, Media & Energy: Wireless

The following table lists the demo users for Siebel Communications, Media & Energy: Wireless.

Username and Name / Title Application Primary Role

Password Responsibility

BEDINGER B Edinger / Field Siebel Power COM Sales Manager Edinger is Sales Manager
  Sales Director Communications   at Millennium World
    Communications.
 

CWATSON Cory Watson / Siebel Power COM Customer Watson uses Siebel
  Customer Service Communications Service Rep Communications Wireless to
Representative     access customer information.
   

MNASH Mike Nash / Field Siebel Power COM Field Sales Rep Nash uses Siebel
  Sales Representative Communications   Communications to manage
    his opportunities and validate
quotes and orders.
 

PWEATHER Pat Weathers / Customer CME Web Registered User Weathers uses Siebel
  Customer     eCustomer for Media to
  subscribe for service.
 

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Siebel Chapter 3
Demo Users Reference Demo Users for Siebel Industry Applications

Siebel Communications, Media & Energy: Wireline

The following table lists the demo users for Siebel Communications, Media & Energy: Wireline.

Username and Name / Title Application Primary Role

Password Responsibility

BEDINGER B Edinger / Field Siebel Power COM Sales Manager Edinger is Sales Manager
  Sales Director Communications   at Millennium World
    Communications.
 

KALLISON Kate Allison / Customer CME Web Registered User Allison uses Siebel eCustomer
  Customer     for Wireline to subscribe for
  service.
 

SROBERTS Shirley Roberts / Customer CME Web Corporate User Roberts uses Siebel eCustomer
  Customer     for Wireline to manage her
  business activities.
 

MNASH Mike Nash / Field Siebel Power COM Field Sales Rep Nash uses Siebel
  Sales Representative Communications   Communications to manage
    his opportunities and validate
quotes and orders.
 

SCOLLINS Sue Collins / Siebel Power COM Customer Collins uses Siebel
  Customer Service Communications Service Rep Communications to access
Representative     customer information.
   

Siebel Consumer Sector: Consumer Goods

The following table lists the demo users for Siebel Consumer Sector: Consumer Goods.

Username and Name / Title Application Primary Role

Password Responsibility

CCARNEY Chris Carney / Call Siebel Consumer CG Universal Agent Carney is a customer service
  Center Agent Goods Call Center   call center agent; also
    handles Web inquiries.
 

MMEYERS Marty Meyers / Siebel Consumer CG XX Marketing Meyers sets up marketing

  Assistant Brand Goods Marketing Manager programs and manages
Manager     programs.
   

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Siebel Chapter 3
Demo Users Reference Demo Users for Siebel Industry Applications

Username and Name / Title Application Primary Role

Password Responsibility

LSTREET Lisa Street / Store Siebel Consumer CG XX Store Manager - Street manages displays and
  Manager Goods and Customer eChannel product inventory.
       

TMARTIN Tim Martin / Trade Siebel Consumer CG XX Trade Marketing Martin is a trade marketing
  Marketing Goods Sales and Siebel Manager manager.
  Consumer Goods    
Marketing
 

JSTANLEY Je Stanley / VP of Siebel Consumer CG VP of Marketing Stanley reviews approvals

  Marketing Goods Marketing   and sets up budgets.
     

BPARKER Billy Parker / Siebel Consumer CG Deductions Agent Parker is responsible for
  Deduction Agent Goods Sales   resolving all deductions.
     

CSTAMPS Colby Stamps / Siebel Consumer CG CFS Manager Stamps is a Finance

  Customer Financial Goods Sales   Manager with nancial reps
Service Manager   as direct reports.
   

KDRESEL Kelly Dresel / Retail Siebel Consumer CG Retail Sales Dresel is a retail sales rep
  Sales Representative Goods Sales Representative responsible for servicing
      retail stores.
 

RMARCKS Ricky Marks / CG Siebel Consumer CG Retail Sales Marks is a retail sales
  Retail Sales Manager Goods Sales Manager manager with retail sales
      reps as direct reports.
 

VPRATT Vick Pra / Senior VP Siebel Consumer CG SR VP Pra is a Vice President over
    Goods Sales   Sales, Marketing, Finance,
  and Operations.
 

CTRIPP Courtney Tripp / Key Siebel Consumer CG Key Account Tripp develops account
  Account Manager Goods Sales and Siebel Manager plans and promotions to
  Mobile applications   drive incremental volume at
  select accounts.
 

DLIVERY Del Livery / Delivery Siebel Consumer CG Deliver Livery is a retail sales
  Representative Goods Sales and Siebel Representative - CE representative who uses
  Mobile applications   mobile devices when in the
  eld.
 

MROBINS Max Robins / Siebel Consumer CG Retail Robins is a retail

  Merchandising Goods Sales and Siebel Merchandising merchandising rep at retail
Representative Mobile applications Representative - CE accounts who uses mobile
      devices.
 

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Siebel Chapter 3
Demo Users Reference Demo Users for Siebel Industry Applications

Siebel Financial Services: Healthcare

The following table lists the demo users for Siebel Financial Services: Healthcare.

Username and Name / Title Application Primary Role

Password Responsibility

LANDREWS Louise Andrews / Healthcare Call HC Agent - Call Andrews works for health plan;
  Call Center Agent Center Center handles member and provider
      service calls.
 

TWATSON Tom Watson / Group Healthcare Sales HC Sales Rep - Group Watson works for health plan;
  Sales Rep     collaborates with agents and
  brokers on group sales.
 

WWU Wendy Wu / Health Agent Portal HC Broker Wu works for a partner

  Insurance Broker     organization (insurance agency or
  brokerage).
 

JJUDD Jerry Judd / Customer Portal and Web Corporate User Judd is a health plan member.
  Accountant Enrollment Portal    
   

SREED Sheila Reed / Group Portal HC Administrator - Reed works for an employer
  Benets   Employer Group group or TPA (Third-party
Administrator   administrator).
   

BGRANT Bob Grant / Visit Provider Portal HC Doctor Assistant - Grant works at a physicians oce
  Coordinator   Provider Portal or clinic.
     

FMILLER Fred Miller / Vice Marketing FIN Analyst - Miller uses Siebel Marketing
  President, Marketing   Marketing and Siebel Analytics to evaluate
    important business drivers and
to determine what marketing
campaigns need to be created and
executed.
 

Siebel Financial Services: Institutional Finance

The following table lists the demo users for Siebel Financial Services: Institutional Finance.

15
Siebel Chapter 3
Demo Users Reference Demo Users for Siebel Industry Applications

Username and Name / Title Application Primary Role

Password Responsibility

BKEMPER Bonnie Kemper / Siebel Finance Call IF Manager - Kemper uses Siebel Finance
  Director - Center Commercial Banking Sales to manage all personal and
Commercial Banking     team contact, opportunity, loan
  request, and Forecast information
for commercial banking.
 

CBAXTER Charlie Baxter / Siebel Finance Call IF Banker - Baxter uses Siebel Finance Sales
  Relationship Center Commercial Banking to manage all personal contact,
Manager     opportunity, loan requests,
  and forecast information for
commercial banking.
 

EASPEN Eve Aspen / Events Siebel Finance Call IF Events Aspen uses Siebel Events
  Administrator Center Administrator - Manager for Finance to plan and
    Institutional Sales manage institutional marketing
  events.
 

FPRICE Francis Price / Siebel Finance Call IF Broker - Wealth Price uses Siebel Finance to
  Financial Advisor Center Management manage all relationship functions
- Private Client     related to nancial planning
Services and wealth management across
  retail brokerage and wealth
management.
 

IBARNES Ian Barnes / Vice Siebel Finance Call IF Banker - Barnes uses Siebel Finance Sales
  President Center Investment Banking to manage all personal deals,
      forecasts, client, and event
information for investment
banking, while respecting
all Chinese Wall security
requirements.
 

ISTONE Irene Stone / Vice Siebel Finance Call IF Sales Manager - Stone uses Siebel Finance Sales
  President Equity Center Institutional Sales to manage client relationships,
Sales     sales, and call list information for
  institutional sales.
 

MDONAHUE Michael Donahue / Siebel Finance Call IF Manager - Donahue uses Siebel Finance
  Senior Managing Center Investment Banking Sales to manage investment
Director     banking client relationships, while
  adhering to Chinese Wall security
requirements. He also performs
sophisticated analysis on revenue
pipelines and forecasting.
 

RADAMS Robert Adams / Siebel Finance Call IF Sales Rep - Adams uses Siebel Finance Sales
  Research Analyst Center Institutional Sales to manage client relationships
      and to maintain and distribute
research.
 

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Siebel Financial Services: Insurance

The following table lists the demo users for Siebel Financial Services: Insurance.

Username and Name / Title Application Primary Role

Password Responsibility

CANTHONY Chris Anthony / Claims Siebel Financial IN Claims Adjuster Anthony is a Claims Adjuster.
  Adjuster Services    
   

CCONWAY Chris Conway / Siebel Financial IN Agent - Call Conway is a Call Center/Service
  Insurance Call Center Services Center Representative.
Agent      
 

VALONTO Victor Alonto / Sales Siebel Financial IN Channel Manager Alonto manages relationships
  Representative Services   with agents and brokers.
     

BWONG Bill Wong / Customer Siebel Financial Web Corporate User Wong is a customer (Customer
    eCustomer   Portal).
   

CALLEN Cindy Allen / Siebel Insurance IN Agent - Agent Allen is an Insurance Agent
  Insurance Agent Agent Portal Portal User (Agent Portal).
       

Siebel Financial Services: Retail Finance

The following table lists the demo users for Siebel Financial Services: Retail Finance.

Username and Name / Title Application Primary Role

Password Responsibility

CABLE Carol Able / Siebel Finance Call RF Universal Agent - Able handles inbound consumer
  Contact Center Center Contact Center service requests and is
Agent     responsible for cross-selling and
  outbound telesales.
 

CMICHAEL Christine Michaels / Siebel Finance Call RF Vice President - Michaels manages an inbound
  Manager Center Contact Center and outbound call center.
       

EQUITY Erika Quity / Siebel Finance Call RF Agent - Credit Quity uses Siebel Finance Call
  Mortgage Specialist Center Center Service Center to handle consumer loan
      requests, such as mortgage,
home equity, and credit card
requests in a call center.
 

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Username and Name / Title Application Primary Role

Password Responsibility

SBUTLER Stacey Butler / Siebel Finance Call RF Agent - Small Butler uses Siebel Finance
  Senior Call Center Center Business Call Center Call Center in a blended small
Agent     business call center, handling
  both sales and service.
 

Siebel High Technology/Industrial Manufacturing

The following table lists the demo users for Siebel High Technology/Industrial Manufacturing.

Username and Name / Title Application Primary Role

Password Responsibility

CCHENG Casey Cheng / Call Siebel HTIM HT Call Center Agent Cheng handles service requests of
  Center Manager     all types such as emails, inbound
  calls and Web collaboration
session requests. He also executes
outbound call campaigns.
 

SLYBRAND Sally Lybrand /Call Siebel HTIM HT Call Center Lybrand's responsibilities for the
  Center Manager   Manager day-to-day operations of a Call
    Center make her a regular user of
Siebel Call Center Administration
functions. She also uses the Siebel
Analytics function to evaluate and
manage agent performance.
 

VTAYLOR Vic Taylor / Call Center Siebel HTIM HT Call Center Taylor is responsible for cost-
  Vice President   Manager eective service delivery while
    maintaining high customer
satisfaction. He uses Siebel
Analytics functions to evaluate call
center performance and ROI and to
make strategic decisions based on
the analyses.
 

JARMSTRO Joseph Armstrong / Siebel eCustomer HT Customer Joseph Armstrong works at

  VP / General Manager   Business Honeywell International, a
    customer of PCS Technologies
and is the primary contact for
sales and service issues. He uses
the Siebel online self-service
products to answer questions and
gather information about PCS
products Honeywell has bought or
is considering buying.
 

MCARLSON Mike Carlson / Siebel eCustomer HT Customer Carlson works at Marrio

  Director, IT   Business International, which is a Oracle
Procurement   customer. He uses the Siebel

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Username and Name / Title Application Primary Role

Password Responsibility

  online self-service products to

answer questions, nd solutions
to his problems, and gather
information about the Siebel
products Marrio International has
bought or is considering buying.
Mike is also a key decision maker
for large revenue opportunity with
Terry Smythe.
 

RUTAH Robin Utah /Customer Siebel eCustomer HT Customer Utah is a business to consumer
      Consumer customer of PCS Computing,
  who can self-service by ordering
products and service online.
 

DCOLLINS Dana Collins / Siebel HTIM HT Customer Collins is responsible for

  Dispatcher   Business dispatching customer issues out to
    the eld engineers.
 

FROBERTS Fred Roberts /Field Siebel HTIM HT Field Engineer Roberts is a eld service engineer
  Service Engineer     working for Oracle’s Service Team.
  He is responsible for carrying
out eld repairs and replacing
defective parts. He is also a mobile
application user.
 

CWILSON Chris Wilson /Field Siebel HTIM HT Field Service Wilson is a eld service engineer
  Service Engineer   Engineer working for Oracle Service Team.
    He is responsible for carrying
out eld repairs and replacing
defective parts. He is also a mobile
application user.
 

FSINGH Felix Singh / Field Siebel HTIM HT Field Engineer Singh is a eld service engineer
  Service Engineer     working for Oracle Service Team.
  He is responsible for carrying
out eld repairs and replacing
defective parts.
 

SMURPHY Seth Murphy /Field Siebel HTIM HT Field Service Vice Murphy manages all service
  Service Vice President   President operations.
     

STHOMAS Sco Thomas /Field Siebel HTIM HT Field Service Thomas is a eld service engineer
  Service Engineer   Engineer working for Oracle Service Team.
    He is responsible for carrying
out eld repairs and replacing
defective parts.
 

PMILLER Pat Miller /Marketing Siebel Marketing Marketing Executive Miller uses Siebel Marketing and
  Vice President     Marketing Resource Management
  to plan, manage and monitor the
eectiveness of the organization's
marketing activities.
 

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Username and Name / Title Application Primary Role

Password Responsibility

MMAY Marion May / Siebel Marketing Marketing Executive May uses Siebel Marketing to plan
  Marketing Manager     and execute marketing programs
  and campaigns.
 

CELLIS Cory Ellis /Alliance Siebel Partner HT Partner Vice Ellis performs analysis of partner
  Executive Manager President programs, products sold, partner
      pipeline, and other aspects of
partner performance. He develops
CHAMP initiatives and works with
partners to jointly dene objectives
and uses Analytics to provide
visibility into expected partner
revenue.
 

CMAX Chris Max / Alliance Siebel Partner HT Partner Manager Max uses Siebel Partner Manager
  Marketing Manager Manager   to manage relationships with
    consulting partners.
 

CMORRIS Colby Morris /Alliance Siebel Partner HT Partner Manager Morris uses Siebel Partner
  Manager Manager   Manager to manage the
    relationships with the reseller
partners he is responsible for.
He drives marketing, sales and
service through the partner
organization, and assesses the
overall performance of the partner
organization.
 

OMANN Owen Mann /Partner Siebel HTIM PRM HT Partner Agent - Mann has Delegated User
  Operations Manager   Partner Administration: partners can
    set up, modify and delete users'
Delegated Product Catalog and
administer complementary
product oerings.
 
Opportunity Assignment: new
opportunities get assigned
to partner employees using
Assignment Manager.
 

RMARLOW Robin Marlow /Partner Siebel HTIM PRM HT Partner Agent - Marlow uses Siebel Partner Portal
  Sales Manager   Partner to work with Oracle and to improve
    the eectiveness of all interactions
with her customers, whether
for marketing, sales or service
purposes.
 

SMEIZEN Sandy Meizen / Siebel HTIM PRM HT Partner Agent - Meizen can collaborate on projects.
  Partner Service   Partner Solutions access to knowledge
Manager   base with FAQs, troubleshooting
  guides, instructions, and so on.
 

SREED Shawne Reed /Partner Siebel HTIM PRM HT Partner Manager Reed performs campaign
  Service Manager   - Partner administration to set up
    campaigns and add contacts. He

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Demo Users Reference Demo Users for Siebel Industry Applications

Username and Name / Title Application Primary Role

Password Responsibility

can also submit a fund request to

support a campaign.
 

KWILSON Kelly Wilson /Sales Siebel HTIM HT Sales Wilson is a Sales Representative
  Representative   Representative with Assigned Accounts.
     

MSTERN Madison Stern /Sales Siebel HTIM HT Sales Manager Stern uses Siebel Sales to manage
  Manager     all personal and team Sales and
  Forecasting information. Also uses
the Siebel Mobile application for
Siebel Sales.
 

NSACHS Nancy Sachs / Sales Siebel HTIM HT Sales Vice Sachs uses Siebel Sales to manage
  Vice President   President personal, team, and organizational
    Sales and forecasting information.
She also performs analysis on
revenue pipelines and forecast.
 

TOLENIK Todd Olenik / Sales Siebel HTIM HT Sales Olenik is a Sales Manager. He
  Manager   Representative reports to Nancy Sachs.
     

TSMYTHE Terry Smythe / Sales Siebel HTIM HT Sales Smythe uses Siebel Sales to
  Representative   Representative manage all personal Sales and
    Forecast information. Also uses
the Siebel Mobile application for
Siebel Sales.
 

WTAKUDA Wasaka Takuda / Sales Siebel HTIM HT Sales Takuda is a Sales Representative
  Representative   Representative with Assigned Accounts. They
    report to Nancy Sachs.
 

AGRAHAM Amy Graham / COOP HTIM COOP Program Channel Operations Manager
  Program Administrator   Administrator  
   

ALIM Arlene Lim / COOP HTIM COOP Manager Channel Partner Manager
  Manager      
 

JGORDON Jon Gordon / COOP HTIM PRM COOP Partner User Partner Marketing Manager
  Partner User      
 

RCHANG Rob Chang / COOP HTIM COOP Specialist Channel Marketing Manager
  Specialist      
 

AMARTIN Andy Martin / Design HTIM Design Reg Design Reg Administrator, SPA
  Registration and SPA   Administrator Administrator
Administrator    
 

BRANCH Bill Ranch / Distributor HTIM PRM Design Reg Manager Partner Sales Rep, SPA Manager
  Sales Rep Branch      
 

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Username and Name / Title Application Primary Role

Password Responsibility

IADAMS Irene Adams / Design HTIM Design Reg Manager Design Reg Manager, SPA
  Registration and SPA     Manager
Approver  
 

RMASON Rick Mason / HTIM PRM Design Reg Individual Partner Sales Rep, SPA Individual
  Distributor Sales Rep      
 

BHESS Brad Hess / Manager Siebel eCustomer Web Corporate User Brad Hess is a customer at Lone
        Star Enterprises, Inc. Brad is
responsible for communications
and activity between Lone Star
and PCS Equipment.
 

JJORDAN Jack Jordan / Sales Siebel HTIM IM Sales Manager Jack Jordan manages a territory of
  Mgr     sales reps at PCS Equipment.
   

TNANCE Tina Nance / Sales Siebel HTIM IM Sales Manager Tina Nance is responsible for
  Rep     customer relationships for
  PCS Equipment in Texas and
throughout the south. Tina is a
primary contact for customers
when purchasing new equipment
and services.
 

TMALONE Tim Malone / Call Siebel HTIM IM Call Center Agent Tim Malone is a universal agent
  Center Agent     at PCS Equipment. Tim handles
  inbound communications from
customers regarding equipment
and services that PCS Equipment
provides.
 

BROSS Bonnie Ross / Service Siebel HTIM IM Field Service Bonnie Ross is dispatches service
  Dispatcher   Dispatcher activities to PCS Equipment eld
    mechanics.
 

FRAINES Frank Raines / Service Siebel HTIM IM Field Service Vice Fred Raines is VP of Service at PCS
  VP   President Equipment. Fred is responsible
    for all aspects of service delivery
across the multiple channels that
PCS provides in the call center and
in the eld.
 

LSUTTON Larry Suon / Service Siebel HTIM IM Field Service Larry Suon is a eld mechanic
  Engineer   Engineer for PCS Equipment. Larry provides
    eld service repairs and preventive
maintenance.
 

JPIERCE Janet Pierce / Siebel Marketing IM Marketing Janet Pierce is responsible for
  Marketing VP   Manager driving company revenue with
    marketing plans and programs.
 

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Username and Name / Title Application Primary Role

Password Responsibility

WMIMMS William Mimms / Siebel Marketing IM Marketing William Mimms is responsible for
  Marketing Manager   Manager company branding, messaging
    and marketing at PCS Equipment.
 

GFALL Gerald Fall / Alliance Siebel Partner IM Partner Manager Gerald Fall manages the partner
  Account Mgr Manager   relationship and monitors partner
    activity
 

MCAGEL Megan Cagel / Partner Siebel HTIM PRM IM Partner Manager Megan Cagel is the Channel Sales
  - Partner Mgr Portal Partner Manager for RCS Distributors. She
      sells PCS's Products.
 

Siebel Hospitality
The following table lists the demo users for Siebel Hospitality.

Username and Name / Title Application Primary Role

Password Responsibility

EHART Emilia Hart / Siebel Hospitality TH - Revenue Hart is the person who is
  Revenue Manager   Manager responsible for maximizing
    the asset utilization and prot
potential of the hotel.
 

HOSADMIN Siebel Administrator Siebel Hospitality TH Hospitality The Hospitality administrator is

  - TH / Sys Admin -   Administrator User the person responsible for the
TH   administration of the Hospitality
  application.
 

MHAWK Mike Hawk / Siebel Hospitality TH- Operations Hawk is responsible for
  Operations Manager   Manager taking care of the day-to-day
    operations of executing group
events.
 

MSANDERS Mike Sanders / Siebel Hospitality TH- National Sales Sanders is the person who sells
  National Sales   Manager group events across properties
Manager   and can view group execution
  activities across properties.
 

PHARG Phil Harg / Sales Siebel Hospitality TH - Sales Manager Harg is the person who sells
  Manager     events to a client for a particular
  property.
 

PHALL Pablo Hall / Sales Siebel Hospitality TH - Sales Manager Hall is the person who sells
  Manager   HLR events to a client for a particular
    property.

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Username and Name / Title Application Primary Role

Password Responsibility

PHAYS Patricia Hays / Siebel Hospitality TH- Events Director Hays is the person nally
  Events Director     responsible for execution of all
  the events in the hotel.
 

SROSS Sandy Ross / Events Siebel Hospitality TH- Events Manager Ross is the key point of resource
  Manager     during the event execution
  phase of group events.
 

Siebel Life Sciences: Clinical

The following table lists the demo users for Siebel Life Sciences: Clinical.

Username and Name / Title Application Primary Role

Password Responsibility

CROSEN Chris Rosen / Clinical Siebel Clinical Clinical Director Rosen uses Siebel Clinical
  Director     Manager and Clinical Project
  and Resource Management to
manage and track clinical trials
across all programs within the
clinical organization.
 

CSANDERS Cathy Sanders / Siebel Clinical Clinical Manager Sanders uses Siebel Clinical
  Clinical Manager     Manager and Clinical Project
  and Resource Management
module to manage her
assigned clinical trial projects.
 

CSTONE Cindy Stone / Clinical Siebel Clinical Clinical Research Stone uses Siebel Clinical
  Research Associate   Associate Manager, Protocol Builder, and
    Trip Report modules to manage
her sites and record trip reports.
 

CWALKER Connie Walker / Siebel Clinical Clinical Research Walker uses Siebel Clinical
  Clinical Research   Associate Manager, Protocol Builder, and
Associate   Trip Report modules to manage
  her sites and record trip reports.
 

CYOUNG Craig Young / Clinical Siebel Clinical CL Clinical Research Young uses Siebel Clinical
  Research Associate   Associate - Light to manage clinical trial
    documents.
 

ASIMON Anna Simon / Site Siebel Clinical Site Delegated Customer Simon administers and
  Administrator Portal Administrator Site maintains the site portal for
      clinical investigators and site
coordinators.

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Username and Name / Title Application Primary Role

Password Responsibility

JALBRIGHT Jill Albright / Site Siebel Clinical Site Registered Customer Albright uses the site portal to
  Coordinator Portal Site screen, re-screen, and enroll
      subjects for clinical trials.
 

Siebel Life Sciences: Medical

The following table lists the demo users for Siebel Life Sciences: Medical.

Username and Name / Title Application Primary Role

Password Responsibility

MDADMIN Siebel Administrator - Siebel Medical LS Administrator The administrator for Siebel
  MD / Sys Admin - MD     Medical (Medical Products
  Organization).
 

CALEX Carlos Alex / Siebel Medical MD Corrective Actions Alex is responsible for
  Engineer - Corrective     managing corrective and
Action preventive actions.
   

PALLEN Paul Allen / Engineer Siebel Medical MD Product Analysis Allen is responsible for
  - Product Analysis     analyzing the root cause of
  product problem.
 

QMANNY Quincy Manny / Siebel Medical MD Quality Manager Manny is a quality and safety
  Quality Manager     manager for investigating
  adverse events and regulatory
reports.
 

RLONDON Rob London / Siebel Medical MD Quality Manager London is responsible for
  Regulatory Liaison     managing complaint and
  adverse events investigation.
 

SMARQUEZ Susan Marquez / Siebel Medical PH Marketing Marquez is responsible

  Marketing Manager   Manager for managing marketing
    campaigns.
 

SMASTERS Sean Masters / Siebel Medical MD Customer Service Masters is a customer service
  Customer Service Rep   Rep representative responsible for
    answering customer calls and
requests.
 

SMICHAEL Seth Michael / Field Siebel Medical MD Field Engineer Michael is a eld service
  Engineer     engineer responsible for
  managing servicing equipment
at customer location.

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Siebel Chapter 3
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Username and Name / Title Application Primary Role

Password Responsibility

SMILES Sunny Miles / Senior Siebel Medical MD Executive Miles is the executive ocer
  VP   Analytics responsible for overseeing the
    organization’s performance.
 

SMILIKEN Steve Miliken / Siebel Medical Service Analytics Miliken is a service manager
  Customer Service   Administrator responsible for both customer
Manager   service and eld service.
   

SMITCHEL Sandy Mitchel / Siebel Medical MD Contracts Mitchel is responsible for

  Contracts Manager   Manager creating, administrating and
    managing contracts.
 

SMURPHY Samuel Murphy / Siebel Medical MD Sales Rep Murphy is a sales

  Sales Rep     representative in the Medical
  Products Organization.
 

SMORGAN Sue Morgan / Sales Siebel Medical MD Sales Manager Morgan is a sales manager
  Manager     in the Medical Products
  Organization.
 

Siebel Life Sciences: Pharma

The following table lists the demo users for Siebel Life Sciences: Pharma.

Username and Name / Title Application Primary Role

Password Responsibility

BCARTERS Barbara Carters / Siebel Pharma Sales PH Pharma Pulsar Rep Carters is a representative
  Primary Sales     calling on primary care
Representative physicians for Pulsar division.
   

CPARK Christina Park / Siebel Pharma Sales PH Pharma District Park manages national
  National Account   Manager - US Sales accounts, contacts and tracks
Director   formulary status and contracts.
   

JKIM Jonathan Kim / Siebel Pharma Sales PH Pharma Specialty Kim is a sales rep for specialty
  Specialty Sales   Sales Rep - US Sales sales force.
Representative    
 

LHILL Lynford Hill / Siebel Pharma Sales PH Pharma Pulsar Rep Hill is a representative calling
  Primary Sales     on primary care physicians for
Representative Pulsar division.
   

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Username and Name / Title Application Primary Role

Password Responsibility

SCARROL Sco Carrol / Siebel Pharma Sales PH Pharma Account Carrol manages regional
  National Account   Manager - US accounts, contacts and tracks
Manager Managed Care formulary status and contracts.
     

SMILLER Sarah Miller / District Siebel Pharma Sales PH Pharma District Miller is a District Manager
  Manager   Manager - US Sales managing a team of eld
    representatives.
 

SPORTER Susan Porter / Siebel Pharma Sales PH Pharma Sales Rep - Porter is a representative calling
  Primary Sales   US Sales on primary care physicians. She
Representative   manages contacts, accounts,
  samples, events, meetings, and
calendar.
 

Siebel Loyalty
The following table lists the demo users for Siebel Loyalty.

Username and Name / Title Application Primary Role

Password Responsibility

AFINN Alan Finn / DFC Siebel Loyalty Partner Loyalty Partner Alan is a partner employee who
  Partner Representative Portal Representative (LPR) uses the Loyalty Partner Portal.
       

AJUBA Amy Juba / Account Siebel Loyalty Web Registered User Amy, a member of the loyalty
  Member Customer Portal   program, uses the Loyalty
    Customer Portal.
 

ASTON Arthur Ston / Siebel Loyalty Web Registered User Arthur, a member of the loyalty
  Individual Member Customer Portal   program, uses the Loyalty
    Customer Portal.
 

BMARTY Brian Marty / Partner Siebel Loyalty Partner Self-registered Brian is a partner employee
  Representative Portal Partner Agent who uses the Loyalty Partner
      Portal.
 

CBAKER Cindy Baker / Account Siebel Loyalty Web Registered User Cindy, a member of the loyalty
  Member Customer Portal   program, uses the Loyalty
    Customer portal.
 

CHOBBES Calvin Hobbes / Siebel Loyalty Web Registered User Calvin, a member of the loyalty
  Household Member Customer Portal   program, uses the Loyalty
    Customer Portal.
 

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Username and Name / Title Application Primary Role

Password Responsibility

JTRADER Joe Trader / Account Siebel Loyalty Web Registered User Joe, a member of the loyalty
  Member Customer Portal   program, uses the Loyalty
    Customer Portal.
 

LYADMIN Siebel Administrator - Siebel Loyalty Loyalty Overall administrative

  LY / Sys Admin - LY Manager Administrator (LA) responsibility for Loyalty.
       

MBORG Mary Borg / Individual Siebel Loyalty Web Registered User Mary, a member of the loyalty
  Member Customer Portal   program, uses the Loyalty
    Customer Portal.
 

MKUST Mike Kust / Individual Siebel Loyalty Web Registered User Mke, a member of the loyalty
  Member Customer Portal   program, uses the Loyalty
    Customer Portal.
 

MMULHONE Mark Mulhone / Siebel Loyalty Loyalty Marketing Mulhone manages loyalty
  Loyalty Marketing Manager Manager (LMM) promotions.
Manager (LMM)      
 

MPOND Mila Pond / Siebel Loyalty Web Registered User Mila, a member of the loyalty
  Household Member Customer Portal   program, uses the Loyalty
    Customer Portal.
 

MSROBINS Mary S. Robins / Siebel Loyalty Member Services Robins is a front-line loyalty rep
  Members Services Rep Manager Representative (MSR) who deals with loyalty program
(MSR)     members and other customers.
   

PMARS Paul Mars / Partner Siebel Loyalty Loyalty Partner Mars manages the loyalty
  Manager Manager Manager (LPM) program’s partners.
       

PPARTNER Paul Partner / Partner Siebel Loyalty Partner Loyalty Partner Partner is an employee who
  Representative Portal Representative (LPR) uses the Loyalty Partner Portal.
       

RAMIT Richard Amit / Aircell Siebel Loyalty Partner Loyalty Partner Richard is a partner employee
  Partner Representative Portal Representative (LPR) who uses the Loyalty Partner
      Portal.
 

RMILLER Rick Miller / Account Siebel Loyalty Web Registered User Rick, a member of the loyalty
  Member Customer Portal   program, uses the Loyalty
    Customer Portal.
 

RVALLEY Robert Valley / Partner Siebel Loyalty Partner Loyalty Partner Robert is a partner employee
  Representative Portal Representative (LPR) who uses the Loyalty Partner
      Portal.
 

SSHAH Sam Shah / Siebel Loyalty Web Registered User Sam, a member of the loyalty
  Household Member Customer Portal   program, uses the Loyalty
    Customer Portal.
 

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Username and Name / Title Application Primary Role

Password Responsibility

TMAHL Tammy Mahl / Siebel Loyalty Web Registered User Tammy, a member of the
  Individual Member Customer Portal   loyalty program, uses the
    Loyalty Customer Portal.
 

VCREW Vince Crew / Partner Siebel Loyalty Partner Self-registered Vince is a partner employee
  Representative Portal Partner Agent who uses the Loyalty Partner
      Portal.
 

VCRUISE Vanessa Cruise / Siebel Loyalty Partner Loyalty Partner Vanessa is a partner employee
  Venus Cruisliner Portal Representative (LPR) who uses the Loyalty Partner
Partner Representative     Portal.
   

Siebel Public Sector

The following table lists the demo users for Siebel Public Sector.

Username and Name / Title Application Primary Role

Password Responsibility

DSMITH Dana Smith / Citizen Siebel Public Sector Web Corporate User Smith is a citizen who seeks
  (Self Service user) Self Service   service from a variety of
    government agencies, including
applying for social services
benets and paying taxes.
 

GOVADMIN Siebel Administrator Siebel Public Sector Siebel Administrator System administrator for Siebel
  - GOV / Sys Admin -     Public Sector applications.
GOV  
 

TJACKSON Terry Jackson / Doctor Siebel Public Sector Channel Partner Jackson is an employee at a
  (Partner Portal user) PRM Portal Manager non-prot organization that
      works in conjunction with a
government agency to assist
in performing the government
mission—whether collecting
taxes or helping to deliver
benets to citizens.
 

CWEST Charles West / Case Siebel Public Sector PS Benets Case West is a case worker with
  Worker   Management a federal government social
    services agency, responsible for
managing the cases of many
citizens throughout the case
lifecycle.
 

RCOLLINS Rich Collins / Tax Case Siebel Public Sector PS Benets Case Collins is a case worker at a
  Worker   Management state government tax agency,

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Siebel Chapter 3
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Username and Name / Title Application Primary Role

Password Responsibility

    responsible for managing many

citizens' tax cases through their
lifecycle, including collection,
audits, and appeals.
 

LTHOMAS Leigh Thomas / 311 Siebel Public Sector PS Incident Thomas works as a customer
  Call Center Operator   Management service agent in a local
    government 311 call center.
Leigh is responsible for
responding to citizen inquiries
on a broad range of topics.
 

DFRANKLIN Dana Franklin / Siebel Public Sector PS Investigative Case Franklin is an agent with a
  Investigative Agent   Management federal law enforcement agency,
    responsible for investigating
criminal activity and threats to
the public interest.
 

JROWAN Jean Rowan / Siebel Public Sector PS Investigative Case Rowan works as an immigration
  Immigration Services   Management services ocer for a federal
Ocer   immigration agency. Jean is
  responsible for processing
incoming applications for visas
and citizenship and making
determinations as to whether to
grant these benets.
 

MWILLIAM Mike Williams / Siebel Public Sector PS Investigative Case Williams is an agent with a
  Investigative Agent   Management federal law enforcement agency,
    responsible for investigating
criminal activity and threats to
the public interest.
 

PMORRIS Pat Morris / Siebel Public Sector PS Investigative Case Morris is an analyst with a
  Intelligence Analyst   Management federal intelligence agency,
    responsible for monitoring and
assessing threats to national
safety and producing a range of
intelligence products.
 

CWOODS Chris Woods / Public Siebel Public Sector PS Threat Woods is an epidemiologist with
  Health Professional   & Response a federal public health agency,
  Management responsible for tracking and
  responding to outbreaks of
deadly diseases.
 

30