IT 

in Indian Railways
IT in Indian Railways
the journey so far and the march ahead
C t f R il
Centre for Railway Information Systems
I f ti S t

National Rail Museum, 27th March 2017
N i l R il M 27 h M h 2017
About CRIS
• Set up in July 1986
– An autonomous body of the Ministry of Railways
An autonomous body of the Ministry of Railways
– Mandated to develop, implement, operate, and 
maintain the IT systems of the Indian Railways
maintain the IT systems of the Indian Railways
• Operates on a not‐for‐profit model 
• Mix of Railway experts on deputation, technical staff, and 
Mix of Railway experts on deputation technical staff and
domain specialists retired from Railways
IT Arm of Indian Railways
• CRIS is the e‐solutions provider to Indian 
Railways
– Similar to  DB Systel for Deutsche Bahn, IT 
organization of Canadian National Railways, etc.
i ti f C di N ti l R il t
• Develops, maintains, and runs mission‐critical 
enterprise‐wide IT systems for Railways
– 24x7, 365 days a year, with 99.8% uptime
24x7 365 days a year with 99 8% uptime
CRIS Facilitates e-
e-Commerce on IR
• Annual revenue collected through applications 
developed and maintained by CRIS (PRS UTS
developed and maintained by CRIS (PRS, UTS, 
FOIS, e‐Auction, etc.):
R 1 65 000
Rs. 1,65,000 crore  (Equiv to USD 25 billion)
• Of the above, about 65% through electronic 
, g
payment gateways developed by CRIS:
Rs 109 000 crore (Equiv to USD 16 billion)
Rs. 109,000 crore  to USD 16 billion)
Thrust areas for IT
• Passenger friendly applications
• Freight customer convenience
• Cashless transactions
• Mobile apps – anytime anywhere service
• Analytics for better decision‐making
• Dashboards and alerts
• A li i i
Application integration –
i unified IR platform
ifi d IR l f
• Collaboration with technology and logistics partners
• Secure and resilient application platform
Secure and resilient application platform
Passenger
g Interfacing
g Applications
pp
Passenger
g Reservation System
y
(PRS): Key Features
 More than 8000 Enquiries and 850 tickets per second
M h 8000 E ii d 850 i k d
 More than 9100 Points of sale; > 99.5%  Up‐time; High Performance –
response in milli seconds
p
 E‐Ticketing : more than 55% of all tickets, Digital payment options
 Complex Business Rules (265 concessions, 165 coach types and 40 
t
types of quotas)
f t )
 High Agility: Frequent business requirement changes/enhancements.
 2.5 million lines of code
2.5 million lines of code
PRS: Interfaces
 PRS: Road Ahead
 PRS Modernization: Rewriting Java‐based Application, Service 
Oriented Architecture, Cache‐based Enquiry

 Integration with other applications: ICMS, HHT, Claims etc.
Integration with other applications: ICMS, HHT, Claims etc.

 Integrated Mobile App

 Advance Analytics: Customer, Pricing, Feedback etc.
Unreserved Ticketing System (UTS)
 Computerised System to Book unreserved Journey/ Season/
Platform tickets

 More than 8.8 Million tickets per day

 More than 12000 terminals, > 5800 Locations

 Station Balance Sheets, Money Receipts

 Minimizes possibilities of Manipulations and Malpractice

 Centralized Accounting, Database Administration and Upgrades

 Data‐warehouse, reporting & Analysis

 UTS : New Initiatives
ATVM
 Self Operated Kiosk     
 Uses Railway Smart Card
CoTVM
 Enhanced Version of ATVM
 Uses both Currency and Smart Card
Mobile APP
 Utsonmobile APP for Android and 
APP for Android and
Windows Platform
 Ease of use without queue hassle
Outsource Model of Ticketing
Outsource Model of Ticketing
 JTBS/YTSK
 STBS
 UTS : Road Ahead
• Revamping of Architecture
p g
• Enablement of all Digitized Payments
• Proliferation of Mobile paperless ticketing
lf f bl l k
• Ticketing on USSD (Non‐Smart) Phone 
c et g o USS ( o S a t) o e
• Advanced Analytics Support
Freight
g Customers Interface
Digitalisation in IR
g Business
Freight
FREIGHT OPERATIONS INFORMATION SYSTEM
 Freight Operations Information System
Journey Accomplished and Track Ahead
 e-Indenting
e Transmission of
 e-Transmission
Railway Receipt  Balance Sheet
 e-Payment  Integration with  Apportionment
FOIS Rollout Services for Freight CBEC, CTO, i3MS of Freight
(1999 - 2000)  Track & Trace etc  Error Sheet

 FOIS Website Rake Allotment Predictive “Parichaalan”

 Application System (RAS) Analytics for Mobile App
Integrations Terminal Congestion  Enterprise Data
Warehouse
 GIS based Freight
Monitoring
 RFID/ GPS based
Track and Trace
 Delivering Value Added Services

e-Indenting (e-RD) and Electronic Transmission of Railway Receipts (eT-RR)

provides for online Rake Booking
p g and p paperless
p Invoicing
g & Delivery
y of
Goods
e-Payment of freight through Business-To-Business (B2B) integration with
major banks ensuring hassle free settlement of freight charges

Consignment track and trace through FOIS Website and IR Portal

Rake Allotment System(RAS) for transparent allotment of Rakes to customers

Customized MIS reports for major freight customers on demand

Electronic Data Interchange (EDI) with Legacy IT systems of freight customers

for exchange of data and information.

www.cris.org.in/
 e-Indenting & eT-RR
Benefiting Customers and Railways

Easy to Use Transparency

Integrated Reduced
Web For in Workflow. Advance Improved
C C
with IRCTC ape work
Paper o
Interface C
Corporates,
t T
Trackk andd I i ht to
Insight t R lli
Rolling
Payment and visits to
available Agents and Trace of Customer’s Stock
Gateway Goods
Individuals registered Demand Utilization
24 x 7 for WRF Shed
Indent

www.cris.org.in/
Go Cashless
e-Payment Facility
 Facility for Freight Customers for e-Payment of More than
freight and WRF charges applicable 82% of Freight
Collection is
 Daily average Collection through e-Payment is through
more than 265 Cr. e-Payment

 Available through 5 Nationalized and 2 Private

banks is availed by more than 900 Customers
 Freight
g collected without user intervention Average of
99% cashless
hl
through b2b integration between FOIS and transactions
Banks recorded in
FOIS
 IRCTC payment gateway available for e-
payment of Wagon Registration Fee
“e-Biz” Through FOIS

More than 900 Customers Controlling transportation

using b2b Services for of Illegally mined Iron Ore
P
Payment t off Freight
F i ht
(Dept. of Mines, Odhisha State Govt.)
 “e-Biz” Through FOIS

Sub-Manifest for Transit Permit Declaration of Containers loaded

(SMTP) retrieved from CBEC on Trains Received from CTOs
Eliminates Need for en-route Rake Removes errors & need for Manual
Weighment Data Entry
 “e-Biz” Through FOIS

Details of Pre-Weighed COAL is FOIS Shares Consignment tracking

Electronically Shared with FOIS and Performance KPIs with Customers
through EDI
Eliminating manual data feeding Helping Customers Plan Their Business
and typographical errors and Logistics
 EDI With Business Applications
Train planning & Running
Information Exchanged
Control
Office
pp
Application

Rolling Rates Station Master

Stock Asset
Train Running Information, Mgmt.
Branch Chargeable Distance
wagon and loco details System System Rationalized Route
Enhanced Route

FOIS

Train Running and Crew IIntegrated

t t d Loco utilization in
Coach
Crew Information Mgmt. Mgmt. passenger
Exchanged System System service

Web
Claims

Railway Receipt and

freight details
FOIS – COA Integration
COA Divisional Server Setups

C
O
A

TIBCO Enterprise Messaging Bus

F Database Tuxedo
Server App Server
O
I
S
Clients
Modernization of Freight Operations
Data Analytics
 Predictive Analytics and Trend Analysis
 El t i
Electronic All t
Allotmentt to
t C t d Terminals
Congested T i l (e-ACT)
( ACT)
predicts congestion and automates restriction
 Automated Rebate in Traditional Empty Flow Direction
 Helping Railways Draft new Business Policies
 Network Optimisation For Indian Railways using Big Data
Analytics and Network Optimization Algorithms on ‘IR’ data
 Rule Based Decisions
 Rake Allotment System (RAS) encapsulates complex rules
of allotment for Rakes against indents.
 ‘On-The-Go‘ Freight Business Management
 “Parichaalan” – First ever Mobile App for Freight Managers
 Modernization of Freight Operations
Enterprise Data Warehouse

www.cris.org.in/
Modernization of Freight Operations
Extending B2B Integrations

DMICDC
Karnataka
State Govt.
(Dept. Of
DFCC
Mines)
i )

e-CRM For
FOIS g
Freight
Customers
Banks For
all
Collections
RFID
Modernization of Freight Operations
GIS Based Freight Management
Route Utilization and Performance

Rakes on Move

O-D Flows of Traffic

Unusual Monitoring

Consignment Tracking
Route Utilization and Performance
Route Utilization and Performance
Rakes on Move
O-D Flows of Traffic
Unusual Monitoring
 g
Consignment g
Tracking
Parcel Management
 Efficient customer interface
Booking
 Booking,loading unloading and delivery
loading,
 Tracking of packages using bar code
technology
 Ease of working, transparency,
accuracy
 Transfer of latest status to the consignor
and consignee
 Implemented at over 87 Parcel Offices,
to cover over 200 such offices
Accounting Information Management
System
Key Accounting Applications
Key Accounting Applications
• Integrated Payroll & Accounting System : Web
based Application - access through the internet
internet.

IPAS • Rolled out in 2008 on East Coast Railway and

now rolled at Pan India level
• About 20,000 users spread over 179 accounting
units over Indian Railways

• Traffic Accounts Management System : Web

based Application

TAMS • Accountal of earnings from all segments: Goods,

Passenger (reserved and unreserved sector),
Oth coaching
Other hi including
i l di P Parcell and
dSSundries
di
• Internal check of earnings and raising of bills
against State/Central Govt
Key Accounting Applications
Key Accounting Applications
• Workshop Accounts Management System :
Web based Application

WAMS • Accountal of all activities of workshop and

raising of necessary costs to relevant Heads
• Internal check Module

• Accounting Reforms Management System to

facilitate migration from cash to accrual
accounting, g, performance
p costing
g and

ARMS outcome budgeting

• Accountal of Assets & Liabilities, Pay scales
and Receivables
• Unit
U it costing
ti ffor eachh segmentt off earnings
i
• Unit costing of all expenditure activities
 IPAS – Key benefits 
IPAS  Key benefits
 Salary of around 13 lakh Railway employees amounting to Rs. 4500 cr
passed every month

 Fixation and payment of arrears under 7th PC and Bonus implemented

through system and made without any delay

 About 1.8 lakh bills worth about Rs 10,500 cr passed through the system
every month

 Every employee can view details of Salary, Income Tax and PF, online

 Payment related information to vendors will be processed through IREPS

 IPAS : Integration with other 
Modules
d l
CMS
Stations Payroll

Cash and 
Budget 
Pay
Module IMMIS
TAMS
IPAS
Books 
Internal 
Ch k
Check
WISE
Account

WAMS Banks
P i
Pension
Provident  Cheques & Bills
Fund RIB
Pension scrolls
 TAMS
Banks FOIS Stations 

Books 
PMS
Accounts

Balance 
IPAS TAMS Sheets
Cash and  UTS
Pay
Inter 
Ministries  Errors 
PRS
transactions sheet 
Module
 WAMS
WISE

IMMIS WAMS IPAS Books

LAMS
 Changes 
in net 
Accrual 
Accounting
assets
Significant 
ARMS
accounting 
Appropriation policies
TAMS Performance 
h fl   accounts
Cash flow 
C LAMS IMMIS C i
Costing
statement
Statement of 
IPAS WAMS
financial 
performance ARMS
Balance 
SMMS CMS
Sheet
Assets & Liabilities Outcome 
Payable & Receivables
y TMS ICMS Budgeting
Inventories WISE
Capital works in progress
Provisions
Other Key
y Applications
pp
• Making train operations efficient
– Control Office Application (COA)
C t l Offi A li ti (COA)
– Crew Management System (CMS)
– Integrated Train Management System (ICMS)
Integrated Train Management System (ICMS)
– Satsang: Timetable management system for Indian Railways
• Managing Material Resources for IR
g g
• Asset Management Systems
• Analytics and Dashboards for top management
y p g
E-Procurement System (ePS)
Features
F t B
Benefits
fi
E‐Tender & E‐Auction Transparency & Fairness
Double Bid Systems, Reverse Auction 24x7 availability, Enhanced Efficiency
Reduction of Procurement cycle time
Reduction of Procurement cycle time
Global Tender, M&P Tenders Improved quality of offers and material
Services Extended to Depot‐Division Centralized Data

ePS

Technical features
26,000 tenders floated each month, 31,000 
26 000 tenders floated each month 31 000
PKI (Digital Signature) based Web application
vendors registered in the system, 9 lakh tenders 
Security tested by STQC
floated since inception
3‐tier Central Architecture based on Java EE 
Extension to works, catering and commercial  p pp ,
Processes simplified due to uniform approach,  
tenders under process human errors minimized
E‐auction: Rs. 7,200 crore worth of scrap sold Seamless Integration with SBI Net banking. 
General Arrangement Drawing (GAD
GAD))
approvall ffor ROB / RUB
Rail‐Road Crossing GAD Approval System is a workflow based web application for 
approval and monitoring of proposal status for ROB/RUB by various stakeholders.
• Joint effort of Ministry of Railways and Ministry of Road Transport & Highways 
to facilitate speedy construction of Road Over Bridges (ROBs)/Road under 
Bridges (RUBs) and eliminate level crossings on National Highways
 No of users: 2185
 Available on Pan‐ India basis.
 90 proposals from various 
stakeholders have been
stakeholders have been 
approved. 
 Developed and implemented
within 2 months 
• Jointly inaugurated by Hon’ble 
l db ’bl
MR and Hon’ble MoRTH on 
14/11/ 2014.
e-Drishti
• Online Dashboard for top management of Indian Railways
Online Dashboard for top management of Indian Railways
• To review, monitor and analyze
• Operational performance (Loading, Punctuality, 
Earnings etc)
Earnings, etc)
• Work related performance parameters (New Lines, 
Doubling, Gauge Conversion, Electrification, ROB‐RUBs 
etc.))
• Workflow based Monitoring & follow‐up of Budget 
Initiatives
• MR Office: integrated MIS application
MR Office: integrated MIS application
• Engagements Calendar, Call‐List follow‐up, VIPs 
Demand Status follow‐up etc.
 No of Railway users / internal users: 50
No of Railway users / internal users: 50
 The application was developed and implemented in 5‐6 
weeks timeframe.  
Other Passenger-
Passenger-friendly initiatives
• Complaint Management System (COMS): 
enables passengers to submit and 
monitor complaints online 
• Retiring Room Booking System: Booking 
Retiring Room Booking System: Booking
of Retiring Rooms through the Internet 
and via station terminals
• Hand‐held terminals for TTEs
Pilots and Works in progress
• Rolling stock maintenance management
– Locomotive Management System (LAMS)
g y ( )
– Coaching Maintenance Mgt System (CMM)
– Freight Wagon Maintenance Mgt System (FMM)
– Workshop Management System (WISE)
• Production Unit Management Systems 
• Automatic Identification of Wagons using RFID
Pilots and Works in Progress
• Electrical Energy Management System (EEMS)
• GIS Basemap for IR assets
p
• Signalling Asset Management System (SAMS)
• Fuel Management System
Fuel Management System
• Traction Distribution Management System
• P
Parcel Management System (PMIS)
lM tS t (PMIS)
Securing IT Systems for IR
• C S S
CRIS IT Security group performs:
i f
– Surveillance – in collaboration with Cert‐In / DeitY
– Incident detection and response
– Regular IT audits –
g internal, and third‐party through STQC
, p y g Q
– Implementation of CRIS IT Security Policy
• Latest security methods and tools
– Layered security – application level, host level, network level
– Zoned network public zone, de‐militarized zone (DMZ), militarized (secure) zone
Zoned network – public zone de militarized zone (DMZ) militarized (secure) zone
– IPS, IDS, Firewalls at key network nodes
– Continuous log inspection
– SIEM (Security Information and Event Management) tools for detailed 
• Certification
– Working to obtain ISO:27001 certification for CRIS datacentre
• In accordance with Indian Railways’ IT Security Policy, 2007
Railway Internet Datacenter (RIDC)
• Hosts all Internet facing applications of IR viz.  3.5 Gbps peak internet 
 www.indianrail.gov.in (PRS enquiry) traffic
 www.ireps.gov.in (E‐Procurement)  4 Lakh peak concurrent 
p
 www.irctc.co.in (E‐ticketing) users
 www.trainenquiry.com (Train Movement)
 www.indianrailways.gov.in (websites of all zonal   Horizontally scalable 
railways, PUs, Training institutes etc.)
il PU T i i i tit t t ) Architecture & IPv6
Architecture & IPv6 
 coms.indianrailways.gov.in (Complaints) support
 FOIS e‐payment, UTS on Mobile, HHT for TTEs, Mobile   IRINN registered 
Van ticketing TMS Claims Parcel mgt etc
Van ticketing, TMS, Claims, Parcel mgt etc. Autonomous System (AS)
Autonomous System (AS)
• Industry standard best practices for management, round 
 Multi‐homing through 03 
the clock monitoring
ISPs using BGP
CRIS maintains two networks: the Unified Ticketing Network 
CRIS maintains two networks: the Unified Ticketing Network
(UTN) and the FOIS network  Multilayer Security
Integrating Information across IR
IR IT Architecture
Collaboration with ISRO
• ISRO – National Remote Sensing Centre
– Geospatial data / GIS system
Geospatial data / GIS system
– Station Navigation
• Real time Train Information System (RTIS)
The Future
• Information analysis
– Predictive analytics, “big data”
– Visualization and graphics, Geospatial analysis
Vi li ti d hi G ti l l i
• Integrated information
– Integrated dashboards
Integrated dashboards
• Visualisation
• Alerts
– Seamless availability
Seamless availability
• integrated passenger information system on mobile
• pre‐journey, during‐journey, and post‐journey information needs
The Future
• Integrated information
– Integrated dashboards
Integrated dashboards
• Visual / audible cues
• Alerts for unusual transactions
– Seamless availability
• integrated passenger information system with SMS on mobile, 
p y,
context sensitive station displays, etc.
• pre‐journey, during‐journey, and post‐journey information needs
– Multiple channels of information delivery