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5 WHYs Root Cause

The root cause of running a red light was a dead car battery because the driver forgot to replace it. The battery was dead because the alarm didn't go off, and the alarm didn't go off because the driver woke up late. The driver woke up late because they were exhausted from being late for work the previous day. The root cause of a missed on-time delivery was incorrect paperwork due to an employee not being fully trained at operations. The paperwork errors led to delays at previous steps in the process.

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Amrinder Sandhu
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24 views4 pages

5 WHYs Root Cause

The root cause of running a red light was a dead car battery because the driver forgot to replace it. The battery was dead because the alarm didn't go off, and the alarm didn't go off because the driver woke up late. The driver woke up late because they were exhausted from being late for work the previous day. The root cause of a missed on-time delivery was incorrect paperwork due to an employee not being fully trained at operations. The paperwork errors led to delays at previous steps in the process.

Uploaded by

Amrinder Sandhu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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5 WHYs ROOT CAUSE ANALYSIS

DEFINE THE
PROBLEM I ran through a red light

PRIMARY CAUSE
Why is it happening?
1

Because I was late for work

Why is that?
2

I woke up late

Why is that?
WHY IS THIS 3
A PROBLEM?
Alarm didn’t work

Why is that?
4

Exhausted battery

Why is that? ROOT CAUSE


5

I forgot to replace the battery


NOTE: If the final "Why" has no controllable solution, return to the previous "Why."

CORRECTIVE PARTY RESPONSIBLE


ACTION

DATE ACTION TO BEGIN


CORRECTIVE
ACTION TO To replace the battery
TAKE
DATE TO COMPLETE
5 WHYs ROOT CAUSE ANALYSIS

DEFINE THE
PROBLEM On time delivery missed

PRIMARY CAUSE
Why is it happening?
1

Shipment did not arrive on time

Why is that?
2

Delayed at previous operation ( Kitting / picking)

Why is that?
WHY IS THIS 3
A PROBLEM? Incorrect paperwork or paperwork not in compliance with the
product
Why is that?
4

Errors in serial numbers of the product

Why is that? ROOT CAUSE


5

Employee not fully trained at operations


NOTE: If the final "Why" has no controllable solution, return to the previous "Why."

CORRECTIVE PARTY RESPONSIBLE


ACTION

DATE ACTION TO BEGIN


CORRECTIVE
ACTION TO
TAKE
Require employee training
DATE TO COMPLETE

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