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How To Perform A Clean Installation of Remote Ops Monitor and Preserve The Configuration

This document provides steps to perform a clean installation of Remote Ops Monitor while preserving the existing configuration. The steps are to: 1) Rename and save the devices.export file from the existing installation directory. 2) Uninstall the existing Remote Ops Monitor. 3) Delete the installation directory. 4) Install the new Remote Ops Monitor and import the renamed devices.export file. 5) Copy the HitDFmon.config file to apply the existing configuration to the new installation.

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Odwori Emmanuelken
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227 views2 pages

How To Perform A Clean Installation of Remote Ops Monitor and Preserve The Configuration

This document provides steps to perform a clean installation of Remote Ops Monitor while preserving the existing configuration. The steps are to: 1) Rename and save the devices.export file from the existing installation directory. 2) Uninstall the existing Remote Ops Monitor. 3) Delete the installation directory. 4) Install the new Remote Ops Monitor and import the renamed devices.export file. 5) Copy the HitDFmon.config file to apply the existing configuration to the new installation.

Uploaded by

Odwori Emmanuelken
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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How to Perform a Clean Installation of Remote Ops Monitor and

Preserve the Configuration

Objective
• Un-install Remote Ops (Hi-Track) Monitor
• Re-install Remote Ops (Hi-Track) Monitor
• Retain configuration

Environment
• Remote Ops (Hi-Track) Monitor

Procedure
From the existing installation directory (\program files\hds\hitdfmon by default) rename and save the
devices.export file to import into the new installation. Save the HitDFmon.config file.

Remote Ops (Hi-Track) Monitor Windows Upgrade and Installation:

1. Stop the Remote Ops (Hi-Track) Monitor program, if running, by stopping the "Remote Ops (Hi-Track) Monitor"
service through the Windows Control Panel.
2. Select Add/Remove Programs under the Control Panel and remove the Remote Ops (Hi-Track) Monitor program.
Note - not all items will be removed but will be removed in the next step.
3. Delete the installation directory (\program files\hds\hitdfmon by default).
4. Install Remote Ops (Hi-Track) Monitor and import the renamed devices.export file.
5. The devices.export file must be renamed (example device.export) and copied to the hitdfmon folder
6. To import the devices.export data, stop the Remote Ops (Hi-Track) Monitor program and then run the import
program a command prompt with admin privileges from the installation directory as follows:

Windows: jre\bin\java -jar HiTrack.jar import device.export

Sun: sh rundfmon import device.export

https://knowledge.hitachivantara.com/Knowledge/Support_Tools/Remote_Ops/How_to_Perform_a_Clean_Installation_of_Re…
Updated: Tue, 02 Jun 2020 09:34:12 GMT
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Example: C:\Program Files\hds\HitDFmon>jre\bin\java -jar HiTrack.jar import device.export

Where commFileName is the comma delimited file to import. After importing the file, restart the Remote Ops (Hi-Track)
Monitor program.

If switch/NAS type devices were defined with non-default alias names (other than 'public' for SNMP or any SNMP v3
device) then for a new Remote Ops (Hi-Track) Monitor install where the alias hasn't already been configured, the alias
name will need to be configured in 'User Management' and the devices, which will appear in the 'Not Monitored' section,
will need to have their 'Enabled' checkbox checked to allow them to be monitored.

The data in HitDFmon.config can be copied into the new HitDFmon.config if the service is stopped or used as an
example to re-enter.

Example syntax
C:\Program Files\hds\HitDFmon>jre\bin\java -jar HiTrack.jar import device.export

[main] Shutdown registered

[main] Hi-Track Monitor V6.9 [N3350569] STARTING

[main] Set Name: DailyCall to Value: 1033

[main] Set Name: InstanceId to Value: NT8MC4QL

[main] Set Name: HTMLservicePort to Value: 6696

[main] Set Name: DefaultIFace to Value: eth3

C:\Program Files\hds\HitDFmon>

https://knowledge.hitachivantara.com/Knowledge/Support_Tools/Remote_Ops/How_to_Perform_a_Clean_Installation_of_Re…
Updated: Tue, 02 Jun 2020 09:34:12 GMT
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