Tr.

Khant’s Notes
READING TEST 1
Part 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A),
(B), (C), or (D) on your answer sheet.

101. Please e-mail Ms. Matthews to let ——- know when you arrive in Birmingham.
(A) she
(B) her
(C) herself
(D) her own
102. Attendees who participate in this year’s trade fair will be asked ——- a survey.
(A) be completed
(B) completion
(C) completing
(D) to complete
103. The position offered to Mr. Abraham includes attractive ——- such as stock options and flexible
hours.
(A) benefit
(B) benefits
(C) beneficial
(D) beneficially
104. Employees hired this year are invited to a luncheon ——- the president of the company on this
upcoming Friday.
(A) off
(B) throughout
(C) with
(D) among
105. Due to a computer malfunction, financial statements issued ——- the week of March first to
seventh may contain errors.
(A) among
(B) during
(C) under
(D) above
 Tr.Khant’s Notes
106. Christie Corporation shareholders have been pleased with the——- rate of return on their
investment over the past ten years.
(A) steady
(B) steadily
(C) steadies
(D) steadiness

107. Giamatti’s presentation lasted ——- three hours, so he was unable to answer any questions.
(A) variously
(B) nearly
(C) finely
(D) openly
108. Mr. Liu will achieve his goal of utilizing Field Data technology, ——- will revolutionize the
measurement programs.
(A) what
(B) where
(C) who
(D) which
109. All employees are ——- that the payment of union dues may be submitted at any time.
(A) recognized
(B) respected
(C) reacted
(D) reminded
110. We are pleased to have you as a member and look forward to a ——- beneficial relationship.
(A) punctually
(B) lately
(C) precisely
(D) mutually
111. Without Helen Mirren’s strong leadership, Fanning Industries’ expansion into the Asian market

would have been ——-.

(A) comparable
(B) eligible
(C) impossible
(D) unable
 Tr.Khant’s Notes
112. To enter the laboratory for any reason, you must ——- your identification badge to the security
guard at the door.
(A) place
(B) inspect
(C) present
(D) state

113. The main goal of the association is to ——- support quality academic advising to enhance the
educational development of students.
(A) very
(B) highly
(C) roughly
(D) fully
114. The Melissa Manufacturing Company’s management team has noticed a dramatic increase in
productivity ——- workers began using the new machinery.
(A) despite
(B) since
(C) even
(D) besides
115. If an order for our products is placed after 6 P.M., the——- will not appear on our computer
records for one day.
(A) lateness
(B) disturbance
(C) transaction
(D) registration
116. Financial analysts at Yorkshire, Inc. in Toronto——- the effects on shareholder value when a
company sells a part of its assets.
(A) researches
(B) have researched
(C) researching
(D) will be researched
 Tr.Khant’s Notes
117. This summer, Diogo Airlines is offering a ——- that allows passengers to fly to Frankfurt at a
twenty percent discount.
(A) realization
(B) destination
(C) contribution
(D) promotion
118. The Gordon Museum will be closed until noon on Wednesday, November 17, —— necessary
building maintenance.
(A) due to
(B) instead of
(C) even though
(D) now that

119. The new strategy implemented by the government is intended ——- local economic growth.
(A) facilitate
(B) facilitation
(C) to facilitate
(D) to be facilitated
120. Sign up for Times Mirror Cable Television by April 5 to get five sports channels ——- your
choice of three movie channels at no extra charge.
(A) in addition
(B) whichever
(C) plus
(D) whenever
121. The newly launched mobile services will encourage our customers to check their purchase
information ——-.
(A) they
(B) them
(C) theirs
(D) themselves
 Tr.Khant’s Notes
122. Returns of any clothing ordered from Laza Fashions online store must be made ——- 7 days of
purchase for a full refund.
(A) every
(B) within
(C) whenever
(D) notwithstanding
123. Despite the early problems of ——- the project, the construction on the new stadium is currently
ahead of schedule and on budget.
(A) fund
(B) funds
(C) to fund
(D) funding
124. In his speech, the dean recognized the ——- that the professors had made in enhancing the
quality of the courses being offered by the university.
(A) repetitions
(B) terminations
(C) contributions
(D) acquisitions

125. The launch of the new MP3 player was far more successful than originally ——-.
(A) anticipated
(B) anticipates
(C) anticipating
(D) anticipation
126. The board of directors agreed ——- to adopt the new marketing plan at the meeting yesterday.
(A) miscellaneously
(B) unanimously
(C) currently
(D) beneficially
127. Research articles intended for publication must include descriptive statistics ——- an informed
reader may accurately interpret and evaluate the findings.
(A) in order
(B) therefore
(C) so that
(D) whereas
 Tr.Khant’s Notes
128. ——- the new agreement, 10 percent of the profits generated by the book will go to the author.
(A) According to
(B) In case of
(C) Resulting in
(D) Away from
129. The minimum hourly wage approved by the board of directors ——- as planned starting on
September 1.
(A) has been implementing
(B) to implement
(C) had implemented
(D) will be implemented
130. Unless——- instructed, take this medicine three times daily after meals.
(A) instead
(B) somewhat
(C) otherwise
(D) rather
 Tr.Khant’s Notes
Part 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete
the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following letter.

Mr. Mack Goodman

125 Piccadilly St.
London NE4
Dear Mr. Goodman:
Congratulations! The admissions committee has listened to your tape, and I am pleased —-131.— that
you have been selected to compete in our international piano competition.
It will be held at the Hong Kong Music School from July 9 to 12. If you wish to participate in this event,
please fill out the enclosed acceptance form and return it to our office. On receipt of your form, we will
send you the —-132.— information you will need regarding performance requirements.
—-133.—. If accommodations are a problem, we have several faculty members who have offered to
have contestants as house guests. If you would like to stay with a faculty member during the
competition, please let our office know as soon as possible. —-134.—, simply fill out the acceptance
form and return it to us.
Sincerely,
Young Li, International Piano Competition Chairman
Hong Kong Music School

131. (A) confirm

(B) confirming
(C) to confirm
(D) to be confirmed
132. (A) substitute
(B) promising
(C) makeshift
(D) specific
 Tr.Khant’s Notes
133. (A) About 300 contestants representing 6 different countries attended the competition.
(B) Our brochure clearly explains the travel, accommodations available to your families.
(C) We also provide classes for people who are not good at playing the piano.
(D) Practice rooms with pianos will be made available to all contestants.
134. (A) Therefore
(B) Otherwise
(C) Likewise
(D) Similarly

Questions 135-138 refer to the following letter.

October 15
Ms. Paula Dunn
248 Woodford Ave.
Plainville, Connecticut 06062
Dear Ms. Dunn,
Duratonic Heating and Cooling’s customer service team has received your request concerning the —-
135.— of the hot water heater, a product which you purchased in the previous month —-136.—.
Accordingly, we are pleased to inform you that we are willing to offer you a new heater. —-137.—,
according to the conditions of the warranty, you have to forward the original receipt of your purchase.
As soon as —-138.— reaches us, we will immediately contact you so that we can set up a time as to
when our technician can go to see you.
We thank you for choosing Duratonic Heating and Cooling.
Alan Long
Customer Service
Representative

135. (A) installation

(B) preservation
(C) replacement
(D) assessment
136. (A) We are not responsible for any damage caused by misuse.
(B) We would like to express our apologies for any difficulties that the broken heater has given
you.
(C) I am sorry to inform you that your request will not be accepted.
(D) Let us begin by saying that we appreciate your patronage of our products.
 Tr.Khant’s Notes
137. (A) However
(B) Moreover
(C) Otherwise
(D) Namely
138. (A) it
(B) they
(C) he
(D) some

Questions 139-142 refer to the following information.

ORDER INFORMATION
Prices —-139.— in this catalog are in effect at the time of publication and are subject to change
without notice.
■ Payment: All orders must be prepaid. Credit cards are accepted. Shipping and handling charges will
be added to all invoices —-140.— taxes.
■ Returns: Any request for a return of merchandise must be submitted in writing. Include your invoice
number and the reason for the return. —-141.—.
—-142.— merchandise can be exchanged for the same product. Merchandise that is not defective and
is accepted for return must be received by us in new condition.

139. (A) printed

(B) manufactured
(C) aimed
(D) designated
140. (A) on behalf of
(B) except for
(C) in spite of
(D) in addition to
141. (A) So please stop by or browse our selection online.
(B) The instructor will be handing out receipts for the class on the first day.
(C) No returns will be accepted three months after the date of the receipt of the order.
(D) Admittance is free, and you don’t even have to register to attend!
142. (A) Underlying
(B) Untrue
(C) Deliberate
(D) Defective
 Tr.Khant’s Notes
Questions 143-146 refer to the following notice.

—-143.— Please fill in the attached online form—-144.— your six-month limited membership and to
continue to get the best quality music files in the country. To be sure that your service continues
without—-145.— in the future, we also recommend that you register for our automatic billing program.
Once you are registered, you won’t have to experience the inconvenience of renewing your
membership again. Customers who —-146.— in the program can download additional 20 music files
for free. For more information, please visit our Web site at www.lunamusic.com.
143. (A) An invoice for your subscription renewal is attached to this e-mail.
(B) As you may have noticed, your Runa music download service will expire on May 20.
(C) The renewal term will not start until your present subscription is finished.
(D) Our premium services are available to those with a paid one-year membership.
144. (A) renews
(B) renewed
(C) renew
(D) to renew
145. (A) division
(B) function
(C) interruption
(D) attraction
146. (A) enroll
(B)succeed
(C) invest
(D) train
 Tr.Khant’s Notes
Part 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-
mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following advertisement.

Blue Ridge Mountain Sports
458 Kensington Avenue
Harrisburg, Pennsylvania
Harrisburg’s number one source for hiking gear is relocating to the new Somerset Plaza next month.
To prepare for the move, we’re offering huge discounts throughout the store. All items will be marked
down 20-40% off. Bring in this advertisement to save an additional 5 percent on sale prices.
Hurry in! Sale ends on May 31st.
Current location: 458 Kensington Avenue
New location: 120 Somerset Plaza, opens June 1
For directions to our current and new location, visit our online website www.blueridgesports.com or
call us at (617)240-2568

147. What is mentioned about Blue Ridge Mountain Sports?

(A) It regularly holds sales.
(B) It is changing locations.
(C) It hosts sporting events.
(D) It is going out of business.
148. What is indicated in the advertisement?
(A) The sale will end before the new store opens.
(B) Blue Ridge Mountain Sports will open several new stores next year.
(C) The five-percent discount will be available only to items that are not on sale.
(D) Many shoppers visit the store on Kensington Avenue.
 Tr.Khant’s Notes
Questions 149-150 refer to the following text message chain.

Gallow: I finished typing all the letters you asked me to type the other day, Ms. Wright.
Do you want me to do anything else?
11:39 A.M.

Wright: Not really, it’s already 1:30, you can have your lunch now. By the way, can you take the letters
to the mail room on your way to the cafeteria?
11:43 A.M.

Gallow: Sure, but I think it will take quite a long time at the mail room during the lunch break. Do you
mind if I return back to the office at about 4 o’clock?
11:45 A.M.

Wright: Not at all. I’ve got some paper work that I have to do now but I don’t think I will need your help.
Just don’t forget to call Ms. Green at the Boston branch to make sure of the schedule for tomorrow.
11:47 A.M.

149. At 11 :47, what does Ms. Wright mean when she writes, “Not at all”?
(A) She doesn’t need any help from Mr. Gallow.
(B) She allows Mr. Gallow to get back to work later than usual.
(C) She doesn’t want to contact Ms. Green.
(D) She thinks that she has to go to the cafeteria by herself.
150. What does Ms. Wright ask Mr. Gallow to make sure to do for tomorrow?
(A) Finish the paper work for the meeting
(B) Make a phone call to Ms. Green at Boston branch
(C) Call the applicants for a new job opening
(D) Leave a note for other workers
 Tr.Khant’s Notes
Questions 151-152 refer to the following business card.

Draper & Wells

Attorneys at Law
Paula McMichael
Senior Attorney, Toronto Office
Specializing in Labor and Employment Litigation
We help our clients keep
their workforce and their
businesses running smoothly.
525 Village Center Place Toronto, Ontario Tel (905) 360-1500

151. Who most likely is Ms. McMichael?

(A) A lawyer
(B) An accountant
(C) A travel agent
(D) A real estate agent
152. What is indicated about Ms. McMichael?
(A) She practices criminal law.
(B) She works in Ontario.
(C) She can be reached by e-mail.
(D) She is a partner at the law firm.
 Tr.Khant’s Notes
Questions 153-154 refer to the following memo.
To: Music Teachers
From: Principal Caldwell
Date: April 27
Subject: Change of classrooms

Because the regional principal’s conference has been moved from Hermitage High School to our school
on short notice, the auditorium will be unavailable during the second week of May. If you had planned
for your band or chorus class to use the auditorium during this time, Ms. Willis will assist you in finding
an alternative room. There are a few empty classrooms on the second floor that are available. If you
have a larger class and need more space, Ms. Willis is in the process of working out an arrangement
with the gym teachers to use the gym since the physical education classes can meet outdoors. Details
will follow shortly.

153. What is the purpose of the memo?

(A) To announce a conference at Hermitage High School
(B) To describe a change in the auditorium availability
(C) To invite staff to a chorus concert
(D) To introduce a new gym teacher
154. What is the course of action suggested in the memo?
(A) Exercising outdoors
(B) Rescheduling the principal’s meeting
(C) Booking the auditorium
(D) Contacting Ms. Willis
 Tr.Khant’s Notes
Questions 155-157 refer to the following advertisement.
Stockyard Building Supply, Inc.
Weekend shifts required where indicated

Loss Prevention Manager

Must have a university degree, good communication, leadership, and people skills. Prefer at least 2
years of loss prevention experience. Basic working knowledge of retail policies and procedures is
required. Some weekend work is required for this position.

Delivery Driver
Must have a Commercial Driver’s License, be able to read maps and follow specific directions and
delivery instructions. Must be able to handle and move items weighing up to 30 kg without assistance.
Require availability 7 days a week.

Customer Service Coordinator

Must have at least one year of call center or customer service experience. Associate’s degree is
preferred. Computer knowledge and proficiency is required. Weekend work is required.

Administrative Assistants
Must have strong written and verbal communication skills, organizational skills and abilities to multi-
task. Computer knowledge and proficiency is required.

Please send resume to: Human resources

Stockyard Building Supply, Inc
655 Bremo Road
Marietta, GA 78240
No phone calls or e-mails, please.

155. What is a requirement for Loss Prevention Manager position?

(A) Excellent accounting experience
(B) A willingness to work at night
(C) A degree in communication
(D) Some knowledge of retail procedures
 Tr.Khant’s Notes
156. What position does NOT involve weekend shifts?
(A) Administrative Assistant
(B) Loss Prevention Manager
(C) Delivery Driver
(D) Customer Service Coordinator
157. How will candidates apply for the positions?
(A) Online
(B) By telephone
(C) By mail
(D) In person

Questions 158-160 refer to the following brochure.

Experience the Shenandoah Valley

with Appalachian Tours

Enjoy the beauty of the state park and charming sight of downtown Shenandoah during a four-hour tour
by Appalachian Tours. The 75-acre park features majestic forests, a natural waterfall, giant meadows,
and great hiking trails. In the morning, you can explore the park on your own or join a guided tour led
by one of our professional guides. At noon, we will visit the historic business district. After a delicious
lunch at the famous Valley Dinner, the tour concludes with a visit to the Farmers’ Market, which offers
a wide assortment of fresh fruits and vegetables.
The tour buses depart at 10:00 A.M. from Shenandoah Station, and return at 2:00 P.M., Friday through
Sunday. Tickets are $25 for adults, $15 for students with a valid student ID, and $10 for children under
the age of 10.
For details and reservations, call Appalachian Tours
at 540-619-1 877
or
visit our website at
www.appalachiantours.com

Appalachian
Tours
 Tr.Khant’s Notes
158. For whom is the brochure most likely intended?
(A) Local farmers
(B) Tourists
(C) Historians
(D) Teachers
159. According to the brochure, where will people first board the bus?
(A) At Shenandoah Station
(B) At Appalachian Tours’ office
(C) At the Valley Diner
(D) At the farmers’ market
160. How much is a fee for an 8-year-old?
(A) $10
(B) $15
(C) $20
(D) $25

Question 161-164 refer to the following online chat discussion.

Dayton Paper and Box Company is offering a 15% discount on large orders.
Leanne
That’s a great discount, but do you know if our orders are large enough to
2:15 P.M.
qualify for it?

Scott That’s a good question, Leanne. I assume it requires a pretty large shipment,
2:20 P.M. so if we increase the size of our orders, we might get the lower price.

Leanne I’m all for it. We could buy a few months’ worth of paper all at once. Why
2:25 P.M. don’t you give Dayton to call and find out what their minimum bulk order is?

Scott I’ll do that right away. If it turns out that we’ll save money, should I place an
2:26 P.M. order immediately?
 Tr.Khant’s Notes
161. Why is Leanne doubtful?
(A) Scott works too slowly.
(B) Dayton’s prices are too high.
(C) They cannot receive a large shipment.
(D) Their orders may be too small.
162. What does Scott hope to do?
(A) Ship an order of paper
(B) Receive a different offer
(C) Place the next order
(D) Save the company money
163. At 2:25, what does Leanne mean when she writes, “I’m all for it”?
(A) Dayton Paper is organizing a big deal.
(B) Bulk orders are necessary for discounts.
(C) If meeting the needs, her company can save the expenditures.
(D) Maximum bulk orders are ideal for benefits.
164. What will Scott probably do next?
(A) Send a large shipment
(B) Call the paper company
(C) Accept the offer
(D) Place an order
 Tr.Khant’s Notes
Questions 165-167 refer to the following letter.
In-Shape Fitness Center
1450 Lexington Parkway
Tucson, Arizona 85701
A Fitness and Weight Loss Center designed for Women

December 14
Ms. Heather Blankenship
704 Weldon Drive
Tucson, Arizona 85708

Dear Ms. Blankenship,

I enjoyed speaking with you about a fitness instructor position at In-Shape Fitness Center. I would like
to offer you a full-time position beginning in March. Currently, we offer aerobics, yoga, and cycling
classes. Since your specialty is pilates, we want to feature some new pilates classes taught by you in
the spring.
I would also like to see if you would be interested in substitute-teaching in the meantime to fill in for our
yoga instructor who is scheduled to be on vacation in February. This will help you familiarize yourself
with our facility before your classes begin in March.
I am looking forward to working with you. We feel that your teaching experience will be a valuable
addition to our center. Please contact me at 387-423-7769 by the end of January so that we can set up
a time to finalize your paperwork and make your spring class schedule.
Sincerely,

Julie Hawthorne
Director

165. What is the purpose of the letter?

(A) To make an offer of employment
(B) To announce the opening of a new gym
(C) To schedule a job interview
(D) To advertise fitness classes
 Tr.Khant’s Notes
166. According to the letter, what is true about Ms. Blankenship?
(A) She has experience of teaching fitness classes.
(B) She is a cyclist.
(C) She is currently a substitute teacher.
(D) She will be on vacation in February.
167. What fitness classes are not currently offered at In-Shape Fitness Center?
(A) Yoga
(B) Pilates
(C) Cycling
(D) Aerobics

Questions 168-171 refer to the following article.

Workplace Etiquette Essentials

In David Tanner’s book, Office Etiquette Do’s and Don’ts, Tanner offers great advice on how individuals
can avoid conflicts in the workplace by following some simple guidelines. – [1] -. Mr. Tanner argues
that many employees have their bleak future and eliminate themselves from considerations for their
promotion because of their inability to manage their office behavior effectively.
For instance, whenever you have issues in the workplace, you’re better off thinking through your words
before you voice complaints, thoughts, or suggestions. Assess the situation carefully. – [2] – . If the
gains outweigh the losses, proceed in a professional and polite manner. In the instance, you do find
yourself in a workplace conflict, be sure to protect yourself with thorough documentation. – [3] – . A
smart employee will document issues that relate to self-preservation and protection of job security.
Mr. Tanner is a workplace psychologist and bestselling author who has won numerous awards for his
research and writings on workplace issues. – [4] – . Two of his earlier books have sold more than one
million copies worldwide. Office Etiquette Do’s and Don’ts has already sold 20,000 copies since being
released by 8ramberton Press only five months ago. It is available in bookstores and on the company’s
website, www. brambertonpress.com.

168. What does the article primarily discuss?

(A) A brochure about solving problems among employees
(B) A publication about how to avoid being laid off
(C) A report about company’s employee training program
(D) A book about appropriate behavior for employees
 Tr.Khant’s Notes
169. According to the article, what does Mr. Tanner recommend to an employee who
has a dispute at work?
(A) The employee should keep detailed records in writing.
(B) The employee should complain to their boss.
(C) The employee should call security.
(D) The employee should file a lawsuit.
170. What does the article suggest about Mr. Tanner?
(A) He owns Bramberton Press.
(B) He is a very a successful writer.
(C) He represents employees in lawsuits.
(D) He wrote his latest book in five months.
171. In which of the positions marked [1], [2], [3] and [4] does the following sentence
best belong? “Strategize and assess your gains and losses.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]
 Tr.Khant’s Notes
Questions 172-175 refer to the following letter.
Costen Floors, Inc.
February 11
Dear Ms. Rodriguez,
I am writing to inform all our valued customers about some exciting news at Costen Floors, Inc., your
premier flooring store. – [1] -. Next month, we will be relocating our Seven Springs store to a larger
space in nearby Hanover, at 508 Idlewood Road. We have posted directions to our new location on our
website at www.costenfloors.com. – [2] -. The move will allow us to carry more products and keep our
prices low since we will be closer to our suppliers. We look forward to seeing you again at our new
Hanover location soon.
As aforementioned, we will be adding some new flooring products to our inventory. Beginning in April,
we will stock some exotic hardwood flooring, including Brazilian Cherry, Australian Cypress, and
American Walnut. – [3] -. To celebrate the grand opening of our new location, all vinyl and tile flooring
purchased during the month of April will be 10% off.
– [4] -. We hope you will keep Costen Floors in mind for all of your flooring needs. Don’t forget, we also
offer installation for all of our products.
Sincerely,
Winston Reed
Manager, Costen Floors

172. What is implied about Ms. Rodriguez?

(A) She lives in Seven Springs.
(B) She has purchased flooring before.
(C) She works in the flooring business.
(D) She prefers imported flooring.
173. What does the letter say about the Hanover location?
(A) It is closer to Costen Floors’ suppliers.
(B) It opened in February.
(C) It is a brand-new building.
(D) It has no other flooring stores nearby.
174. According to the letter, what is NOT going to happen at Costen Floors in April?
(A) More employees will be in the store.
(B) Some flooring materials will go on sale.
(C) New flooring products will be available.
(D) Prices for exotic flooring will be discounted.
 Tr.Khant’s Notes
175. In which of the positions marked [1], [2], [3] and [4] does the following sentence
best belong? “We will also be increasing the size of our staff to better serve you.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]

Questions 176-180 refer to the following invitation and e-mail.

Quest Laboratories, Inc. cordially invites you to attend the annual Research and Development
Awards Ceremony to honor outstanding achievement in our research and development departments
over the past year.

Where: Lincoln Events Center, Portland, Oregon

When: Wednesday, May 15

Program
7:00 p.m.: Welcome Reception
8:00 p.m.: Presentation of Awards to developers
8:30 p.m.: Presentation of Awards to researchers
9:15 p.m.: Dinner and Musical Entertainment

Awards Recipients
Ms. Gwyneth Hopkins, Director of Product Development, Portland
Dr. Mari Tanaka, Senior Researcher, Tokyo
Dr. Duane Purdue, Senior Researcher, Portland
Dr. Ryo Kobayashi, Senior Researcher, Osaka
Please respond to this invitation by returning this enclosed form by March 30.
 Tr.Khant’s Notes

To: Teresa Reed

From: Curtis Norwood
Date: March 17 03:28
Re: Awards ceremony gifts

Dear Teresa,
I just placed the order for the awards and I am sending you the details, as requested. I ordered
a platinum crystal trophy engraved with the company logo, recipient’s name, and a personal
inscription for the developer award. For the researchers, I ordered three plaques engraved with
the company logo, recipient’s name, and a personal inscription.
The awards come individually wrapped, and they are due to arrive by the end of next week. I am
sending over a copy of the order confirmation to your office for your records. As we discussed
previously, the developer award will be accompanied with a $1,000 bonus check, which will be
included in an envelope containing a letter from the company president.

Regards,
Curtis

176. Who will receive a trophy at the ceremony?

(A) Ryo
(B) Gwyneth
(C) Mari
(D) Duane
177. What is suggested about Quest Laboratories?
(A) It will open a new office in Japan.
(B) It will soon merge with another company.
(C) It only has offices in Portland.
(D) It holds an awards ceremony each year.
178. At what time will the plaques be presented at the ceremony?
(A) 7:00 p.m.
(B) 8:00 p.m.
(C) 8:30 p.m.
(D) 9:15 p.m.
 Tr.Khant’s Notes
179. In the e-mail, what does Curtis Norwood offer to do?
(A) Provide a copy of the order confirmation
(B) Choose the award presenters
(C) Write the bonus check
(D) Ask the president to write a letter to the award winner
180. What is NOT stated about the gifts?
(A) They will be inscribed for each award winner.
(B) They will be engraved with the company logo.
(C) They will be presented by the company president.
(D) They will be wrapped individually.

Questions 181-185 refer to the following e-mails.

To: Timothy Rinaldi <[email protected]>

From: Lee <[email protected]>.
Subject: Vista Screen Touch Phones
Date: March 3

Dear Tim,
It has been brought to my attention that several negative reviews about our new Screen Touch
Phones have been posted on popular electronics product review websites. Two of those
websites are www. electronicreviews.com and www.productinfo .com. The complaints seem to
be about the battery life of the phones.
We need to move quickly to address this problem because the Screen Touch phones are a very
important part of this year’ s marketing campaign. To adequately address this matter, however,
we need more details. Can you have your team do some research for us on this issue?
Also, please find out if our customers have any other concerns about the Screen Touch product
line. I’d appreciate it if you could get back to me with an initial assessment by the end of next
week.

Thanks for your help.

Courtney
 Tr.Khant’s Notes

To: Courtney Lee <[email protected]>

From: Timothy Rinaldi <[email protected]>
Subject: Vista Screen Touch Phones
Date: March 9

Dear Courtney,
We’ve done some research into the problem you mentioned in your e-mail on March 3. We have
found that customers indeed are not satisfied with the battery life of the Screen Touch phones
compared with other models. The battery seems to be running out in less than two hours of talk
time. Fortunately, it seems that the problem is mostly restricted to the ST 750 model. So, you
and other managers in product development need to address this problem.
In addition, there seems to be some dissatisfaction among buyers with the Screen Touch ST
1000 model. Customers are not happy with the antenna’s signal strength; they are reporting a
higher rate of dropped calls than a normal one. I’ll send you a more detailed report of our findings
within a week.
There is some good news, however. Our market research indicates that customers are quite
satisfied with the price and features of both of these models. So, if your teams can solve the
problems we have indicated, I think things will be just fine.

Tim

181. Why does Ms. Lee write to Mr. Rinaldi?

(A) To discuss the marketing campaign
(B) To promote the two websites
(C) To ask him to research the complaint
(D) To propose a solution to the problem
182. In what field does Ms. Lee work?
(A) Advertising
(B) Distribution
(C) Customer relations
(D) Product Development
 Tr.Khant’s Notes
183. What is NOT stated about Vista Telecom?
(A) It also manufactures computers.
(B) Its product is reviewed on two electronics websites.
(C) It researches customer complaints.
(D) It produces mobile phones.
184. What does Mr. Rinaldi note about the ST 1000 model?
(A) The price that the stores are charging is too high.
(B) The antenna is not as powerful as the manufacturer would like.
(C) The customers are disappointed with the features.
(D) The battery life is too short.
185. In the second e-mail, the word “restricted” in paragraph 1, line 4 is closest in meaning to
(A) reduced
(B) limited
(C) unauthorized
(D) prohibited

Questions 186-190 refer to the following advertisement and web pages.

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the unique opportunity, you can find out the information about what a business owner can learn from
BSBR on our website, http://www.bsbr.com, right now.
Also, receive immediate access to BSBR now for a one-time registration of just $49.90 plus a monthly
membership fee of $22 (Professional) or $30 (Exclusive).
 Tr.Khant’s Notes

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forms, and reporting templates is available. Just click and download the templates that best
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BSBR’s Application
First Name: Jane Street: 1958 Deer Hollow Dr
Last Name: Meyer City: Fort Worth
Company Name: Columbus Wear State: Texas
Phone Number: 817-552-5034 Postal Code: 76051

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Submit
 Tr.Khant’s Notes
186. What is the purpose of the service page information?
(A) To promote a new product
(B) To describe the benefits of a membership
(C) To explain how to make attractive web pages
(D) To provide a guideline for working with a small company
187. What is true about BSBR?
(A) It has multiple locations.
(B) It is based in Fort Worth, Texas.
(C) It has operated its business for over a decade.
(D) Its services are available to small business owners for free.
188. According to the service page information, what changes weekly?
(A) The informational resources
(B) The worksheet templates
(C) The location of BSBR’s training workshop
(D) The consultants for BSBR’s members
189. What is suggested about Ms. Meyer?
(A) She plans to relocate her business.
(B) She would like to take online classes.
(C) She wants to find a less expensive shipping company.
(D) She is interested in joining as a professional member.
190. When does BSBR provide a full refund?
(A) When a workshop is canceled
(B) When a shipment is damaged
(C) When the wrong manuals are given
(D) When a member returns the training manual within a week
 Tr.Khant’s Notes
Questions 191-195 refer to the following e-mail, schedule, and form.

From: Kathryn Perez

To: All department managers
Subject: Leadership Training Courses and Seminars
Date: August 11
Annually, all the department managers here at Boardex Inc. are required to attend a series of
training courses and seminars for them to attain proficiency in directing their responsible groups.
This year, we have invited renowned speakers from outside our company. Attendance of two or
more sessions is mandatory for all managers, and those who fail to follow through will have to
be present at a make-up session on August 30. A feedback form is attached to this mail that you
need to complete and tum in to Kevin Jacobs at the end of all sessions.
Additionally, enclosed is the complete schedule of all sessions in this e-mail. Please consult the
information and I hope that this session will be informative and helpful for your management.
See you that day.

Thank you,
Kathryn Perez
Human Resources

Leadership Training Courses and Seminars

Session Presenter Date and Time

Critical Thinking Steve Uejio August 17, 12:30 P.M.-1:15 P.M.

Situational Leadership Jerry Hoffman August 23, 11 :50 A.M.-12:45 P.M.

Collaborative Leadership Tanner James August 19, 1:15 P.M.-2:10 P.M.

Leadership for Women Lindsay Parks August 25, 11 :50 A.M.-12:3O P.M.

Note that the time listed may change within the range of five minutes, so please plan accordingly.
All the sessions will take place in Marcus Hall.
Refreshments will be provided at courses that begin in the afternoon.
 Tr.Khant’s Notes
Leadership Training Feedback Form
Name: Dane Green
Sessions attended:
✓Critical Thinking __Situational Leadership ✓Collaborative Leadership __Leadership for Women

Which session did you find the most helpful? Why?

Not only the critical thinking was the most effective of all sessions but it was also very entertaining as
the speaker allowed me to think out of the box with the lateral thinking questions listed on the sheet, he
gave us. This session was especially helpful for me since creative thinking is an essential skill in
advertising, and I also learned about new ways to approach problems that may occur in my department.

How could the courses be improved?

It was mentioned in the schedule that we may be let go just a bit past the scheduled time, but the
session on August 19 ended fifteen minutes late. I ended up showing up late at a meeting I scheduled
for 2:20. If the speaker does not exceed their given time, it would be much more helpful.

191. Why was the email written?

(A) To invite all employees to leadership training courses
(B) To recommend the managers to participate in an annual event
(C) To notify the schedule of a series of informative sessions
(D) To announce the change in a meeting location
192. What is true about the sessions?
(A) Employees who attend them will receive snacks.
(B) Department managers are required to attend all of them.
(C) They will begin in the afternoon.
(D) Their schedules is subject to change.
193. What is suggested about Mr. Green?
(A) He works under the supervision of Kathryn Perez.
(B) He left a session early to attend a meeting.
(C) He is the manager of the advertising department.
(D) He was able to show up to all the courses.
194. Who distributed a sheet of paper during a session?
(A) Steve Uejio
(B) Jerry Hoffman
(C) Tanner James
(D) Lindsay Parks
 Tr.Khant’s Notes
195. From what session did Mr. Green leave late?
(A) The critical thinking session
(B) The leadership for women session
(C) The situational leadership session
(D) The collaborative leadership session

Questions 196-200 refer to the following notice, information, and letter.

Renew your Augusta Science Museum Membership Now
If you haven’t been to the Augusta Science Museum recently, you will notice some upgrades to our
facility upon your next visit: our lobby has been renovated, new seats have been installed in the dome
theater, and we’ve added a cafe. As a past member of the museum, you know that our memberships
offer great benefits. So, if you want to enjoy the more newly upgraded experiences, please renew your
membership at this moment. Basic benefits of membership include a year of unlimited free admission,
the opportunity to purchase tickets in advance for special exhibitions, a 20% discount at the gift shop,
and subscription to our Science and Technology Magazine. For more details, you can visit our website
and sign up for this service.

Membership Level

Individual – $60 Family – $120

Includes all basic benefits for one Includes all basic benefits and free admission for all
person. lectures for 4 people. Also includes 4 guest passes
for museum admission.

Individual Plus – $100 Family Plus – $200

Includes all basic benefits and free Includes all benefits of the family membership plus 6
admission for all lectures for one guest passes. Also, Basic benefits of membership
person. Also includes 2 guest include a 20% discount at the gift shop, the
passes for museum admission. opportunity to purchase tickets in advance for special
exhibitions, and a private tour of one special
exhibition of your choice.
Note:
Next year’s first special exhibition “Inventions of Benjamin Franklin” will run from Jan. 5 to Feb. 28.
Tickets go on sale for members beginning on Nov 15 and for non-members beginning on Dec. 1.
 Tr.Khant’s Notes
Augusta Science Museum
Mr. Todd Pollard
725 Lauderdale Drive
Augusta, GA 47816

Dear Mr. Pollard:

Thank you for renewing your Augusta Science Museum membership. Your membership helps to
support the museum and its programs. Your new membership card and six guest passes are enclosed.
Please note that there is an update to the information that was included in the membership renewal
notice that was sent to you. The opening date of the special exhibition “Inventions of Benjamin Franklin”
has been changed to January 15. We apologize for any inconvenience that this may cause.
We hope you enjoy your membership, and we look forward to seeing you at the museum soon.

Sincerely,
Beth Lennon

196. What is indicated about Augusta Science Museum?

(A) It was closed to public for its renovations.
(B) It has a special exhibition every month.
(C) It has a cafe exclusively for members.
(D) It publishes a magazine.
197. What is NOT mentioned about benefits of Family Plus membership?
(A) Members will receive a discount when they make a purchase at the gift shop.
(B) Members receive six tickets to the dome theater.
(C) Members receive a private tour of a special exhibition.
(D) Members can have a chance to purchase tickets in advance.
198. When will the Benjamin Franklin exhibition open?
(A) November 15
(B) December 1
(C) January 5
(D) January 15
 Tr.Khant’s Notes
199. What is stated in the letter?
(A) The beginning date of the exhibition has been changed.
(B) The membership Mr. Pollard was going to renew is no longer available.
(C) The membership fee should be paid by January 15.
(D) The guest passes should be picked up at the museum membership office.
200. At which level did Mr. Pollard renew his membership?
(A) Individual
(B) Individual Plus
(C) Family
(D) Family Plus