ODS Error Code List

In many cases, time consuming calls and call-back requests to Diagnostic Software Support (DSS) can be
avoided when ODIS Service - ODS error issues are self-resolved.
If an ODS error appears while starting or using ODIS Service, please refer to the table below for possible
self-help resolutions.

Error Code Cause(s) Steps to Resolve

The security certificate was not Refer to the erWin >Vehicle Diagnostics > Step 4 > ODIS
imported to the application Software Installation & Configuration Instructions, Section 3.0 –
before the PostSetup installation Import Security Certificate to Application
steps.

• The certificate was revoked • Verify you are using the correct certificate and contact DSS
or for resolution assistance, if needed.
• The wrong certificate (i.e.:
one for another device in
service) was imported.

ODS1003E The dealership network is See your local network administrator. Ask them to verify access
blocking the MirrorServer URL. to https://mirrorserver2.vwhub.com/dav/ is allowed.

The Internet connection was Hardwire the diagnostic device to the network and re-try the
interrupted during the update. download.

ODS1007E You are entering an incorrect ID Refer to the email you received from VWGoA Dealer Fax which
or Password. contains your ID and Password format. Note: Passwords are
case sensitive.

ODS2007E You do not have a flat rate. A flat Purchase the flat in erWin. If you feel that your flat rate is still
is obtained when you purchase valid or if you just purchased a flat rate and it’s still not working,
your ODIS Subscription in erWin please email [email protected] or [email protected] for
>Vehicle Diagnostics > Step 5 resolution. The DSS team cannot assist you with this issue.

ODS2508F Corrupt installation. Uninstall and re-install ODIS Service. Refer to the erWin
ODS2519F >Vehicle Diagnostics > Step 4 ODIS Uninstallation and
Reinstallation Instructions.

ODS300XE File permission error on the Ensure the hard drive is not out of space. If full, delete all
X= 1-9 diagnostic device. content from:
C:\windows\logs
C:\windows\temp
Re-boot the diagnostic device and try the update again. If it fails
again, contact DSS.

ODS4001E User selected Yes from the License renewal process integrated with ODIS Service software
license renewal prompt in ODIS is not valid for US/CDN market. Refer to the erWin >Vehicle
Service. Diagnostics > Step 3 and follow the ODIS License Renewal
Instructions posted at the top of the page.
Error Code Cause(s) Steps to Resolve
ODS4009E • Old GFF logs files are stuck in Delete all files in C:\Program Files (x86)\
the queue folder Offboard_Diagnostic_Information_System_Service\queue\core
or If there are no files in this folder, the installation is corrupt and
• Corrupt installation. must be reinstalled. Refer to the erWin >Vehicle Diagnostics
> Step 4 ODIS Uninstallation and Reinstallation Instructions.

ODS4010E Corrupt installation. Uninstall and re-install ODIS Service. Refer to the erWin
>Vehicle Diagnostics > Step 4 ODIS Uninstallation and
Reinstallation Instructions.

ODS5003E Missing or corrupt Test Plan. Attempt the same procedure on a different diagnostic device. If
the result is the same, send feedback using the ODIS Service
Support Button.

ODS6501E Corrupt File. Contact DSS for file resolution assistance.

ODS7004E Corrupt installation. Contact DSS for resolution assistance.

ODS8003E Uninstall and re-install ODIS Service. Refer to the erWin

Corrupt installation. >Vehicle Diagnostics > Step 4 ODIS Uninstallation and
ODS8031E
Reinstallation Instructions.

ODS9004E The certificate is not installed, or Contact DSS for resolution assistance.
was revoked.

ODS9006E ODIS Service must be started as From the Windows desktop, right click the ODIS Service icon
an Administrator (even if full and select Properties. Select the Compatibility tab. Check the
admin rights are granted on the selection to “Run this program as an administrator” and then
diagnostic device). click Apply / OK

ODS9018E A non-current ODIS Service Uninstall and re-install ODIS Service. Refer to the erWin
version was installed. >Vehicle Diagnostics > Step 4 ODIS Uninstallation and
Reinstallation Instructions.

ODS9019E No Save Data Error when trying Ensure you have the (s) in the Mirrorserver address.
to run PostSetup. https://mirrorserver2.vwhub.com/dav/

The Connection Type is set to Go to: Admin > Connections > Brand Settings.
CPN. Change the Connection type to Internet and then restart ODIS
Service.
ODS9212E The certificate is not installed, Check the certificate expiration date under Admin >Certificate >
revoked or expired. Available Certificate. Contact DSS for further assistance.

No Internet connection. Try reaching other websites using Internet Explorer. Ask your
local network administrator for assistance if necessary.

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Error Code Cause(s) Steps to Resolve
ODS9215E GFF logs were saved with Delete all files from: C:\Program Files (x86)\
Connection Type set to CPN. Offboard_Diagnostic_Information_System_Service\ queue\core
This error will occur when and
performing any GeKo function C:\Program Files (x86)\
since ODIS will always attempt Offboard_Diagnostic_Information_System_Service\
to send stored logs. DiagnosticProtocols\autosave
Start ODIS Service, confirm the Connection Type is set to
Internet under Admin > Connections.
ODS9219E Go to: Admin > Certificates.
Two certificates are installed.
Under “Available Certificates”, remove the extra certificate.

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