Building Asset Performance Framework
Building Asset Performance Framework
Building Asset
Performance Framework
A best practice guideline for the performance
assessment of Queensland Government buildings
ISBN 978-0-9804681-6-8
Appendix A
Building asset performance assessment template .................. 13
Appendix B
List of key policies ....................................................... 23
01
Building Asset Performance Framework
1.0 Introduction
The Building Asset Performance Framework (BAPF) is a Queensland Government best practice guideline
which provides departments with a systematic approach to managing the performance of building assets
to meet service delivery requirements. It establishes the broad scope and application of building asset
performance management, and the key principles and elements necessary for achieving effective
management of buildings. Additionally, it focuses on having the necessary capability to assist in aligning
the supply of building assets with demand in response to service delivery objectives and Queensland
Government priorities.
The BAPF adopts a contemporary approach to performance management by including consideration
of social and environmental aspects as additional dimensions to the traditional functional and
financial performance assessment approach.
The BAPF forms part of the suite of whole-of-Government building policies and guidelines promoting best practice
building asset management and complements the Maintenance Management Framework (MMF), the Capital Works
Management Framework (CWMF), and the Queensland Procurement Policy. It will assist agencies to undertake much of
the analysis necessary to comply with the Project Assessment Framework and the Total Asset Management Plan
Framework
The principles and elements of the BAPF should be integrated with departments’ building asset
management policies, processes and systems which support core business functions and service
delivery.
The BAPF can be applied at a floor, building or portfolio level depending on the performance
information required.
02
Building Asset Performance Framework
4.0 Purpose of the Building Asset Performance Framework
The purpose of the BAPF is to:
• support the Government’s commitment to managing the performance of its significant
investment in its portfolio of building assets, in order to optimise their contribution to service
delivery outcomes
• provide departments with a clear direction in terms of a systematic approach to managing
building asset performance
• assist departments in adopting a performance-based approach to the alignment of the supply of
building assets with the demand arising from service delivery needs
• enhancetheaccountabilityofdecision-makingandgovernancearrangementspertainingto the
management of building assets through the use of robust performance information
• provide a context and guidance on the type of performance data to be used in key departmental
and whole-of-Government management requirements such as strategic assetplanning
submissions under the Total Asset Management Plan (TAMP) Framework.
03
Building Asset Performance Framework
6.3 Quality of performance data
The quality of outcomes obtained through performance measurement and analysis is dependent upon
the quality of the data upon which the performance information is based.
Performancedatashouldbe:
• valid (actually measures or is an acceptable assessment of the designated performance
indicator)
• reliable (does not vary significantly under set conditions)
• accurate (provides a true representation of the unit of measure)
• timely (available when required)
• current (up-to-date for the purpose).
Departments should establish appropriate quality assurance procedures to ensure the quality of data.
Consideration should also be given to the volatility of data and its possible impact on reliability, and the
ability to aggregate data to provide performance perspectives at various levels.
Individual building assets play different roles in supporting departmental objectives and have varying
degrees of importance or criticality. As such, building assets should be classified in terms of
operational roles and their criticality to service delivery in order to provide a focus for priorities in asset
performance measurement.
04
Building Asset Performance Framework
This differentiation assists in:
• providing a means of analysing performance information by type and criticality of building assets
• enabling departments to target specific buildings for performance assessment and monitoring
• establishing priorities for the allocation of resources
• achieving a balance between the costs and benefits of performance measurement.
Operational asset Used for delivery of core departmental services (e.g. teaching block, police
station, hospital).
Ancillary asset Used for support functions (e.g. storage sheds, administration, training).
Administered asset Administered on behalf of the Government (e.g. heritage and cultural assets).
5 Vital to service delivery operations. High profile and extremely difficult to replace or find short-
term service delivery alternative if damaged or otherwise adversely affected.
4 Important to service delivery operations but can be reasonably quickly replaced with
alternative.
3 Service delivery will be affected, with no major implications, and alternative asset is readily
available.
2 Support function only and has no direct impact on service delivery. Alternative is readily
available.
05
Building Asset Performance Framework
7.2 Establishing performance areas, indicators and measures
Departments should establish specific performance areas, performance indicators and
performance measures for assessing building asset performance, and integrate them with their existing
assetmanagementpracticesand systems.
Note: The choice of performance measures should be based on the purpose of the analysis, relevance
to service delivery objectives and the type of building asset. As a guide, examples of units of measure
for each performance indicator are outlined in section 7.2.3.
06
Building Asset Performance Framework
7.2.1 Performance area
Performance area refers to the specific aspect of performance that is to be assessed. Departments
should assess the performance of their building assets against the following performance areas:
• appropriateness of the building asset in meeting service delivery requirements
• financial impact of the building asset
• statutory compliance risk of the building asset
• effective use of the building asset as a resource
• environmental impact of the building asset
• social significance of the building asset.
Each performance area is defined by a number of key performance indicators (refer to section 7.2.2).
Appropriateness
Capacity: the
t physical capacity of the building asset to support the level of current and future
service activity.
t suitability and flexibility of the building asset for current and future service
Functionality: the
delivery.
Location: the
t physical location of the building asset, relative to current and future demand for
services. In the context of dynamic demographics and infrastructure planning, this indicator is an
important consideration.
Condition: he
t physical condition of the building asset appropriate for current and future service
activity.
Remaining life: an estimate of the remaining useful or economic life of the building asset in
terms of either its future potential to sustain the delivery of services or the costs of ownership
and use not being viable.
Financial
Operating cost: the annual operating cost of the building asset, which includes the following:
• ICT services
• utilities, including:
- electricity supply
- water supply
- waste management services
- gas and fuel supplies
• miscellaneous services, including:
- cleaning and hygiene services
- security
- health and safety
- landscaping and gardening services
- rates and statutory charges
- building management services.
07
Building Asset Performance Framework
Maintenance cost: the annual maintenance expenditure on a building asset, including:
Effective use
Utilisation rate: the extent of utilisation expressed as a percentage of available capacity based
on department-specific measures.
Environmental impact
Impact of building asset on the environment: due to the presence of hazardous materials, site
contaminationorconsumptionofnon-renewableresources(e.g.waterandenergy).
Social significance
Significance in meeting government priorities or community obligations: the significance of the
building asset in terms of cultural heritage significance, community attachment, or other
government priorities.
08
Building Asset Performance Framework
Environmental rating system assessment (optional indicator): reflecting achievement in meeting
the objectives and specific criteria of a particular environmental rating system suitable to the type
of building asset and the department’s and Government’s priorities. This indicator relates to the
‘environmental impact’ performance area.
Note: This indicator has been provided for those departments wishing to further assess the
environmental impacts of their building assets through the use of an environmental rating system.
In relation to building assets that may have been previously assessed and rated against an environmental
rating system (either at the design stage or upon completion), it is important to ensure that the achieved
rating is being maintained during operation. Therefore, an assessment of occupant operation and
maintenance service provider practices may be undertaken as a means of identifying whether the
environmental initiatives incorporated into the building asset are
beingmaintained.
09
Building Asset Performance Framework
Table 3: Performance indicators and performance measures
Operating cost For example, cost per square metre of gross floor area or other
department-specific measure.
Maintenancecost For example, cost per square metre of gross floor area,
expenditure as a percentage of gross book value of the building asset
Financial
Net return on asset value Net revenue as a percentage of gross book value of asset.
(Note: optional indicator)
compliance
costtoremedythenon-compliance.
10
Building Asset Performance Framework
7.3 Linking performance to service delivery
Departments should ensure that performance measures applied to each performance indicator are
relevantto servicedelivery.
Performance indicators and measures should be relevant to service delivery objectives and provide information on
the match or gaps between actual performance and the performance required for optimum service delivery
outcomes (refer to section 7.2.3 for examples of units of measure for performance indicators).
Building asset performance targets or benchmarks should be established which take into consideration
the nature of the building assets, their service delivery role and relative importance. Targets and
benchmarks can also be used for comparisons at building, facility, district/regional, program and portfolio
level to assist in decision-making and to drive improvement efforts.
It is important that departments establish benchmarks or targets that are appropriate and relevant so that
monitoring and comparison of building assets against these targets produces meaningful informationfor
assetmanagementpurposes.
Departments should establish and maintain appropriate resources, processes, management structures,
systems and competencies to assess, review and evaluate building asset performance.
Departments should undertake periodic reviews of building asset performance as part of their
asset management practices. Reviews should also be undertaken for specific planning purposes
such as business cases for new projects and strategic asset planning.
11
Building Asset Performance Framework
7.7 Using performance information
A performance assessment will provide a status report or profile summarising the performance of
a particular building asset. The information gained will assist departments to answer the following
questions:
• How well is the building asset performing in supporting current service delivery?
• Is the building asset relevant to future service delivery needs?
• What areas need improvement?
• What are possible options for improving performance? What is the best option?
Further analysis of this information should inform asset management decisions in relation to which assets to retain,
refurbish or renew, rationalise or dispose, and also identify the need for
new assets.
Application of the BAPF will assist departments to adopt a performance-based approach to strategic planning to
maximise the potential for their building asset base to better align with service delivery needs.
Asset performance information also assists departments to anticipate issues related to the management and
operation of building assets and to address these issues before they become of concern or impact on service
delivery.
12
Building Asset Performance Framework
Appendix A
Department
Note: This template is intended as a guide only. Departments may customise it to suit their particular requirements and the application of specific measures
against performance indicators.
13
Building Asset Performance Framework
1.0 Building asset classification
Operational Used for delivery of core departmental services (e.g. teaching block,
police station, hospital).
Ancillary Used for support functions (e.g. storage sheds, administration, training).
5 Vital to service delivery operations. High profile and extremely difficult to replace
or find short-term service delivery alternative if damaged or otherwise adversely
affected.
3 Service delivery will be affected with no major implications and alternative asset
is readily available.
2 Support function only and has no direct impact on service delivery. Alternative is
readily available.
14
Building Asset Performance Framework
2.1 Appropriateness
2.1 Capacity
• Factors to consider include: nature of services delivered; space or other standard based on service delivery requirements; capacity to accommodate people and
equipment; and demand projections for services based on demographics.
4 Meets all service delivery needs for current and foreseeable future (3-5 years).
2.2 Functionality
• Factors to consider include: size, shape and configuration; services and facilities; suitability of building asset or space for intended purpose; and flexibility to
be changed to suit a new purpose.
4 Meets all service delivery needs for current and foreseeable future (3-5 years).
15
Building Asset Performance Framework
2.3 Location
• Factors to consider include: location relative to current and future demand for services; dynamic population demographics; and accessibility of location for occupants
and clients/visitors.
4 Suitable for current demand but site has potential for better use. Demand can be met
throughanalternativelocation.
2.4 Condition
Rating Performance measure Tick Comments
one only
5 No defects; as new condition and appearance.
4 Minor defects; superficial wear and tear; some deterioration to finishes; major
maintenance not required.
2 Badlydeteriorated;potentialstructuralproblems;inferiorappearance;major
defects;componentsfailfrequently.
1 Building has failed; not operational; not viable; unfit for occupancy or normal use;
environmental/contamination/pollutionissues exist.
16
Building Asset Performance Framework
2.5 Remaining life
• Factors to consider include: overall age and condition compared with design life projections; impact of technological changes on future usefulness; need for upgrades to
meet future requirements; type of construction; and operating and maintenance costs.
3.0 Financial
Indicator Performance measure Result Comments
Deferred maintenance cost Estimated cost of deferred maintenance as a % of gross book value
of asset
Net return on asset value Net revenue as a % of gross book value of asset
(Note: This is an optional
indicator for departments with
revenue-generating assets)
17
Building Asset Performance Framework
4.0 Statutory compliance risk
Indicator Performance measure Tick one Comments
or more
Extent of non-compliance Workplacehealthandsafety
Building Act
Electrical
Estimatedcosttoremedynon-compliance $
18
Building Asset Performance Framework
5.2 Compatibility of use (compared with the design purpose of the asset)
Note: This is an optional indicator which may be used by departments if it is considered relevant to the performance assessment being undertaken.
Rating Performance measure Tick Comments
one only
5 Compatible with design purpose in all aspects of use
4 Mainly compatible with design purpose but used for other purposes as well
1 Not compatible—lower level use (e.g. teaching block used as a store or vacant space)
Land contamination
19
Building Asset Performance Framework
6.2 Impact on environment (consumption)
Indicator Performance measure Result Comments
Environmental rating system assessment (optional indicator): reflecting achievement in meeting the objectives and specific criteria of a particular environmental
rating system suitable to the type of building asset and the department’s and Government’s priorities.
Community attachment
Government commitment
20
Building Asset Performance Framework
7.2 Significance of building asset— Method B (see note below)
Indicator Performance measure Achievement or Com
future potential
to achieve
(yes/no)
Significance in meeting Whole-of-Government outcome (department-specific)
government priorities or
community obligations Government priority (department-specific)
Note: This is an alternative approach which examines whether the building asset:
• still supports, and will continue to support, the whole-of-Government outcome and government priority to be delivere
• continues to deliver the outputs it was intended to deliver, in line with the whole-of-Government outcome and governm
• still meets, and will continue to meet, the goals established
• meets targets in terms of specific service-related performance indicators (e.g. number of escapes from a custo
outpatients department).
21
Building Asset Performance Framework
Assessor’s comments
22
Building Asset Performance Framework
Appendix B
Is the whole-of-Government policy for managing risks in the delivery planning and programming of
government building construction and maintenance projects.
Provides tools and techniques to assess projects throughout the project lifecycle.
Provides aframeworkfor identifying, documenting, managing and controlling (including the safe removal
of) asbestos containing material in a building, when undertaking a government building project such as
refurbishment,alteration,extensionorimprovement.
Puts the procurement strategy into practice to support Backing Queensland Jobs.
Facilitates a coordinated approach to asset management. The TAMP Framework will ensure that
asset planning is transparent and consistent across the Queensland Government.
23
Building Asset Performance Framework
ar of