EV Charger - Configuration Guide
EV Charger - Configuration Guide
Index
1. How to Set Up an Account 4
1.1.
I do not have an account 4
1.1.1. Install the VersiCharge Mobile Application from Google Play Store or Apple App Store 4
1.2.
I have an account 5
2. How do I add a charger to my account (see also Connect Your Charger and the Table Below): 6
2.1.
Android – Connect Your Charger 9
2.2.
iOS - Connect Your Charger 10
3.1.
VersiCharge Mobile App Screens 12
3.1.6. Usage 15
3.1.7. Account 16
3.1.8. Profile 16
3.1.9. My Charger 18
3.1.11. Contact Us 19
3.2.
Forgot My Password 20
5. SIM Card Registration (Not Registered)/Troubleshoot (for more information see Android/iOS 23
– Connect Your Charger)
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8.3. Connection Failed -Could not Connect charger to mobile app (Stopped at Step 2) 29
8.4. Connection Failed During - Couldn’t connect to Wi-Fi – SSID and password don’t match 30
(Stopped at Step 5)
8.5. Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5) 31
9.3. Connection Failed – Couldn’t connect to Wi-Fi - SSID and password don’t match 36
(Stopped at Step 5)
9.4. Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5) 37
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VersiCharge™ | Quick Setup Mobile Application Guide FAQs
1.1.1. Install the VersiCharge Mobile Application from Google Play Store or Apple App Store.
1.1.2. View End User License Agreement and Terms of Use.
Create an Account
6 to 12 characters 6 to 12 characters
Avoid special characters <, >, “, ‘ , and ~ Avoid special characters <, >, “, ‘ , and ~
Must not contain any dictionary words. Must not contain any dictionary words.
Select Create One. Put in your email and create Click on the link Terms and View the End User License
and confirm your password. Conditions or Privacy Rights to Agreement (EULA).
Click Create. view these.
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View Privacy Rights. Select OK to be brought to the NOTE: Add a Charger will be
Add a Charger page to add the landing page until a
your charger to your account. charger has been added to the
account.
1. Fill in the email address 2. The Charger Home Page 3. Select Add a Charger and
associated with the appears, or if you haven't follow the prompts to add
charger account and the added a charger yet, you your charger to the
password. Select Sign in will be brought to Add A account.
Charger.
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2. How do I add a charger to my account (see also Connect Your Charger and
the table below):
Wi-Fi LED Light Sequence When Adding a Charger
Description of Sequence LED Color (Blinking) LED Color (Steady)
Power up
Software loading
Software running
Charger in Access Point (AP) mode
Receiving connection credentials
Received connection credentials
Connecting to network
Connected to network
Connecting to VersiCloud
Connected to network, registered and connected to VersiCloud
NOTE: Grey LED Color indicates no lit LED.
Operating and Fault Light States After a Charger has been Added
Light State Description Solution
Normal Operation
Light #1 Ready to Charge – Power On – Connect EV. Begin charge.
Light steady white
Light #2 Car Connected - Disconnect the EV connection cable.
Light steady white
Light #5 (4 Min.) No Internet 1. Mode: Wi-Fi - Check router
2. Mode: Cellular - Check cellular network settings, if
APN and Modem dial string setting are correct, call
Light #5 (1 Min.) Light blinking white for 4 min. and green
carrier.
for 1 min.
3. Mode: Ethernet - Check cable /network connection.
Light #5 Lost communication with VersiCloud 1. Slow blinking blue - weak signal (if it’s Wi- Fi
network, try Wi-Fi extender, if cellular - contact
carrier, add a signal booster).
2. Fast blinking blue - power cycle, if issue persists,
call Tech Support.
Light #5 Connected to the Internet and VersiCloud No Action.
– Light steady white
Light #7 Time Delay Light - Delay 2 hours – Light Wait for charge.
blinking white
Light #7 Time Delay Light - Delay 4 hours – Light Wait for charge.
blinking white
Light #7 Time Delay Light - Delay 6 hours – Light Wait for charge.
blinking white
Light #7 Time Delay Light - Delay 8 hours – Light Wait for charge.
blinking white
Light #7 Time Delay Light - Delay 8 hours - Light Pause state for RFID enabled units only.
solid blue
Light #9 Touch Sensitive Button – Press Button for 5 Cancel the remote power setting by pressing button
seconds to maximize power level. 5 seconds continuously and maximizes Power.
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NOTE: Some errors are not caused by the VersiCharge, but by EV compatibility or by settings which are turned on in the EV. See
the Faults table above.
If the unit is going into a fault state, check the settings in the EV. Many EVs have a setting for time-of-charge, for example, in
which the user defines the charging time. Settings like this will override all commands within the VersiCharge for safety reasons
and will stop charging. Adjusting the EV settings will resolve this.
1. Open the mobile app. The Home page will be either :
• Create an Account or
• Add a Charger if a charger hasn’t been added yet.
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NOTES:
1. Add a Charger is the landing page until a charger has been successfully added to the
account.
See Connect Your Charger for your specific phone’s operating system. Follow "Add a
Charger" prompts until your charger has been successfully connected.
2. Commissioning may take time (5-10 minutes). The charger is designed to self-
recommission or go back to the Add a charger process, if either the commissioning or Add
a charger process fails in the first attempt.
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Select Add a Charger. Select Next. Select charger *. Select Choose a Network by
clicking on the network.
*NOTE: If more than one charger is available to choose from, select the SSID that matches the charger's serial number which can
be found on the label on the unit. If it is already registered, a dialog box will come up and offer the opportunity to choose another
charger.
Enter Network password. Wait for the charger to connect Select Done.
Select Next. with the Siemens Cloud. For
information about the LED lights
during commissioning, see the
Wi-Fi LED Light Sequence When
Adding a Charger table under
9
section 5.2 above.
VersiCharge™ | Quick Setup Mobile Application Guide FAQs
Select Add a Charger. Select Next. Select Go to Settings. Turn Wi-Fi ON and select the
VersiCharge network
(vs_xxxxxxxxxx).
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Step 4 of 6
E-Charger Found
Select Next. Choose a Connection Type. Choose a Network. Enter Password and Select
Next.
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1. Home – Charger Page – see the charger name, charger status, cable state, usage, power, and set Delay times here.
3. Account – Navigate to Profile, My Charger, Push Notification, Contact Us, VersiCharge, Corporate Information and Usage
from page. The bottom navigation menu is always available to navigate to Home (charger page), Usage, and Account
information.
5. My Charger – update your email account, view power level, and view the serial number and firmware version.
6. Push Notification (note this should be on to receive alerts for the charger and charging sessions) – this is either on or off.
On is the desired setting.
7. Contact Us – view Siemens phone and email should you need to contact someone for help with your VersiCharge.
9. Corporate Information– find the corporate address, all legal information, Terms and Conditions here.
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Charger Name
State of Charging
Stop Charging Session
Navigate to Home/Usage/Account
From the Home page the user can view the charger name (by selecting the pencil the user can edit the charger name), state of the
cable, state of Charging, navigate to Delay a charge, Stop a charging session, view Usage. Select the Usage icon on the bottom
menu to view power usage by day, week, month or year. Select the user Account on the bottom menu to update/edit personal
account information.
From the Home page you can: A. edit the charger name, B. delay a charging session; or C. stop an in-process charging session;
view the state of the cable, state of the charger, or navigate to the Usage or Profile pages.
Select the pencil. Name your charger and Select Charger Home page.
Done.
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VersiCharge™ | Quick Setup Mobile Application Guide FAQs
When not plugged in, or a charge delay has been set, the charger connector will appear unplugged on the Charger page and the
charger status will appear as Not Charging.
Once the charger is connected and ready to charge a vehicle, the graphic on the home page will change; the graphic will appear to
be attached to a vehicle and the state of Charging will be Power Initializing when not in Delay mode or Paused.
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Paused
Pause
Resume
3.1.6. Usage
View usage by week, month, or year. (NOTE: Year refers to charges done during the last 12
month period.)
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VersiCharge™ | Quick Setup Mobile Application Guide FAQs
3.1.7. Account
From the Account page navigate to view your Profile and change your account password, view My Charger information (see the
email address attached to the charger, power level, firmware version, and serial number), view Contact Us to get help, view the
VersiCharge software information, and view the Legal information (Privacy Information or Terms and Conditions).
3.1.8. Profile
Change your password.
Password:
• Contain at least one number, one uppercase and lower case letter.
• Must not contain any one of the following passwords pass123, password123, admin, guest, test, root, system or super.
If the password is incorrect, a dialog box will pop up and allow reentry.
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Quick Setup Mobile Application Guide FAQs | VersiCharge™
Profile
My Charger
Push Notification
Contact Us
About VersiCharge
Corporate Information
From the Profile page: Select Change Password. Enter the old password; select Enter the new password,
Verify. confirm it, select Update.
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VersiCharge™ | Quick Setup Mobile Application Guide FAQs
3.1.9. My Charger
DEREGISTER
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e
e
3.1.11. Contact Us
Select Contact Us from the Home Page and view Siemens phone number, address, and email.
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VersiCharge™ | Quick Setup Mobile Application Guide FAQs
Select Forgot Password. Insert email; select Send. Check email for a link to reset the
password and follow the screens.
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Password:
• Contain at least one number, one uppercase and lower case letter
• Must not contain any one of the following passwords pass123, password123, admin, guest, test, root, system or super.
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Select Next.
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VersiCharge™ | Quick Setup Mobile Application Guide FAQs
Re-enter the IP Address. IP address and gateway do Gateway is incorrect, re-enter. DNS is incorrect, re-enter.
not match, re-enter.
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E-Charger Found
Once the charger is found select Next and follow steps 2 thru Step 6 until the charger is connected.
HINT:
• Verify that the charger is powered on and that the Wi-Fi LED is in AP mode and broadcasting its SSID: vs-ABCDEFG001.
• If the above are verified and the charger is not found, call customer service.
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Quick Setup Mobile Application Guide FAQs | VersiCharge™
8.3. Connection Failed – Could not Connect charger to mobile app (Stopped at Step 2)
Select Try Again. Select Add A Charger. Select Next, follow Steps 2 to
6 to finish.
2. Check the network signal strength using Wi-Fi Analyzer or a similar application. If the network is weak at the charger,
consider adding a signal extender.
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VersiCharge™ | Quick Setup Mobile Application Guide FAQs
8.4. Connection Failed During – Couldn’t connect to Wi-Fi – SSID and password don’t match
(Stopped at Step 5)
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8.5. Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5)
1. Check that the router has Internet access by doing a Google search or similar standard web activity on a web enabled
device such as your mobile phone while connected to the same router the charger is trying to use to connect to the cloud.
2. Check router strength at the charger using Wi-Fi Analyzer or a similar application.
3. If the signal is weak, consider adding a network extender. Recommissioning of the charger will be required to ensure the
charger considers the extender its primary connection point and no longer the router.
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VersiCharge™ | Quick Setup Mobile Application Guide FAQs
Select Call Customer Support. Call Customer Support and Registration will begin with
select Cancel. Add a Charger.
HINT: The VersiCharge Mobile application can only register one charger.
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2. If the charger has power and the Wi-Fi screen is not slowly blinking white, note what lights are blinking/steady
(see Table 1 in Section 2) and call customer service at 1 (800) 333-7421.
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9.3. Connection Failed – Couldn’t connect to Wi-Fi – SSID and password don’t match
(Stopped at Step 5)
1. Check to be sure the network is secure (VersiCharge only supports a secure network).
2. Check that the password is correct (NOTE: passwords are case sensitive; be sure the caps lock is off).
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9.4. Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5)
1. Check that the router has Internet access by doing a Google search or similar standard web activity on a web enabled
device such as your mobile phone while connected to the same router the charger is trying to use to connect to the cloud.
If the search is successful, the router is running.
2. Check router strength at the charger using Wi-Fi Analyzer or a similar application.
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+1(800)-333-7421
Save the account and login information so you have it for future use. Once this is completed, the charger is ready for use with
your Smartphone.
Password:
• Contain at least one number, one uppercase and lower case letter
• Allowed special characters are #, ?,!,$,%,^, &, *, and - Must not contain any one of the following passwords pass123,
password123, admin, guest, test, root, system or super.
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A technical problem occurred during registration. See Section 2, Table 1, above and call Customer Support with the light
status and follow Steps 1 through 6.
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The Internet connection has been lost. Select Try Again, then
go to the Wi-Fi settings and select the VS_xxxxx… charger.
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Notes:
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Notes:
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Notes:
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Legal Manufacturer This document contains a general description of
Siemens Industry, Inc. available technical options only, and its
3617 Parkway Ln effectiveness will be subject to specific variables
Peachtree Corners, GA 30092 including field conditions and project parameters.
United States of America Siemens does not make representations,
warranties, or assurances as to the accuracy or
Telephone: +1 (800) 333-7421 completeness of the content contained herein.
[email protected] Siemens reserves the right to modify the
Engineering Doc. No. R815080 technology and product specifications in its sole
Article No. SIDS-T40029-00-4AUS discretion without advance notice.