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EV Charger - Configuration Guide

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0% found this document useful (0 votes)
121 views44 pages

EV Charger - Configuration Guide

Uploaded by

lalwin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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VERSICHARGE™

Quick Setup Mobile


Application Guide FAQs
usa.siemens.com/versicharge
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

Index
1. How to Set Up an Account 4

1.1.
I do not have an account 4

1.1.1. Install the VersiCharge Mobile Application from Google Play Store or Apple App Store 4

1.1.2. View End User License Agreement and Terms of Use 4

1.2.
I have an account 5

2. How do I add a charger to my account (see also Connect Your Charger and the Table Below): 6

2.1.
Android – Connect Your Charger 9

2.2.
iOS - Connect Your Charger 10

3. How to use your VersiCharge Mobile App 12

3.1.
VersiCharge Mobile App Screens 12

3.1.1. Home Page 13

3.1.2. Edit charger name 13

3.1.3. View state of Charger and plug state 14

3.1.4. Set delay time 14

3.1.5. Stop a charging session in process 15

3.1.6. Usage 15

3.1.7. Account 16

3.1.8. Profile 16

3.1.9. My Charger 18

3.1.10. About VersiCharge 19

3.1.11. Contact Us 19

3.1.12. Corporate Information 20

3.2.
Forgot My Password 20

3.3. Locked Out of My Account 21

4. SIM Card Registration (Already Registered) 22

5. SIM Card Registration (Not Registered)/Troubleshoot (for more information see Android/iOS 23
– Connect Your Charger)

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

6. Manual Setup of Ethernet – Android/iOS 25

7. Troubleshooting Manual Setup of Ethernet – Android/iOS 26

8. Troubleshooting Android – Connect Charger 27

8.1. Wi-Fi Light Not Slowly Blinking White(stopped at Step 1) 27

8.2. Could not find a charger- Android Only - (Stopped at Step 2) 27

8.3. Connection Failed -Could not Connect charger to mobile app (Stopped at Step 2) 29

8.4. Connection Failed During - Couldn’t connect to Wi-Fi – SSID and password don’t match 30
(Stopped at Step 5)

8.5. Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5) 31

8.6. Connection Failed – Charger already registered (Stopped at Step 5) 32

8.7. Connection Failed - Lost connection to charger 33

8.8. No Internet Connection 33

9. Troubleshooting iOS - Connect Charger 34

9.1. Wi-Fi Light Not Slowly Blinking White (stopped at Step 1) 34

9.2. Wi-Fi Not Turned On (stopped at Step 2) 35

9.3. Connection Failed – Couldn’t connect to Wi-Fi - SSID and password don’t match 36
(Stopped at Step 5)

9.4. Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5) 37

9.5. Connection Failed – charger already registered (Stopped at Step 5) 38

9.6. Connection Failed – Technical Problem Occurred 39

9.7. Connection Failed - Lost connection to charger 39

9.8. No Internet Connection/Internet Connection Has Been Lost 40

10. How do I Register my VersiCharge – usa.siemens.com/versicharge 40

11. Where is the VersiCharge Configuration Tool download – usa.siemens.com/versicharge 40

12. Where is the VersiCharge Configurator Tool Manual – usa.siemens.com/versicharge 40

13. Where is the VersiCharge Configuration Tool Installation Manual – usa.siemens.com/versicharge 40

14. How do I Configure my VersiCharge – usa.siemens.com/versicharge 40

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

1. How to Set Up an Account


1.1 I do not have an account.
NOTE: Only one charger may be added per mobile app account.

1.1.1. Install the VersiCharge Mobile Application from Google Play Store or Apple App Store.
1.1.2. View End User License Agreement and Terms of Use.

Create an Account

6 to 12 characters 6 to 12 characters
Avoid special characters <, >, “, ‘ , and ~ Avoid special characters <, >, “, ‘ , and ~
Must not contain any dictionary words. Must not contain any dictionary words.

Select Create One. Put in your email and create Click on the link Terms and View the End User License
and confirm your password. Conditions or Privacy Rights to Agreement (EULA).
Click Create. view these.

Password: NOTE: By selecting Create


you agree to the Terms and
Must be at least 6 and not Conditions.
exceed 12 characters in length

Contain at least one number,


one uppercase and lower case
letter

Allowed special characters are


#, ?,!,$,%,^, &, *, and -

Must not contain any one of


the following passwords
pass123, password123, admin,
guest, test, root, system or
super.

4
Quick Setup Mobile Application Guide FAQs | VersiCharge™

Protecting the security and privacy of your


personal data is important to Siemens
Industry, Inc. (”Siemens”). Therefore, Siemens
operates the VersiCharge App (”App”) in
compliance with applicable laws on data
protection and data seccurity.

Catagories of personal data processed and


purpose of the processing
When visiting and using the App, Siemens
processes the following personal data about
you:

Personal data that you actively provide to


us wthin the App, i.e., information that
you actively enter when registering for
the app or creating a user account or
when using contact and other forms
offered within the App (for example in
order to contact Siemens with your
inquiries and questions).

Information that is automatically sent to


us by your web browser or device, such as
your IP-address or other device identifier,
device type, browser type (if applicable).

View Privacy Rights. Select OK to be brought to the NOTE: Add a Charger will be
Add a Charger page to add the landing page until a
your charger to your account. charger has been added to the
account.

1.2. I have an account.


Sign in by inserting your email and password in the appropriate fields and click on "Sign in".
Follow screens to either the charger Home page or to the Add your Charger page.

1. Fill in the email address 2. The Charger Home Page 3. Select Add a Charger and
associated with the appears, or if you haven't follow the prompts to add
charger account and the added a charger yet, you your charger to the
password. Select Sign in will be brought to Add A account.
Charger.

5
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

2. How do I add a charger to my account (see also Connect Your Charger and
the table below):
Wi-Fi LED Light Sequence When Adding a Charger
Description of Sequence LED Color (Blinking) LED Color (Steady)
Power up
Software loading
Software running
Charger in Access Point (AP) mode
Receiving connection credentials
Received connection credentials
Connecting to network
Connected to network
Connecting to VersiCloud
Connected to network, registered and connected to VersiCloud
NOTE: Grey LED Color indicates no lit LED.

Operating and Fault Light States After a Charger has been Added
Light State Description Solution

Normal Operation
Light #1 Ready to Charge – Power On – Connect EV. Begin charge.
Light steady white
Light #2 Car Connected - Disconnect the EV connection cable.
Light steady white
Light #5 (4 Min.) No Internet 1. Mode: Wi-Fi - Check router
2. Mode: Cellular - Check cellular network settings, if
APN and Modem dial string setting are correct, call
Light #5 (1 Min.) Light blinking white for 4 min. and green
carrier.
for 1 min.
3. Mode: Ethernet - Check cable /network connection.
Light #5 Lost communication with VersiCloud 1. Slow blinking blue - weak signal (if it’s Wi- Fi
network, try Wi-Fi extender, if cellular - contact
carrier, add a signal booster).
2. Fast blinking blue - power cycle, if issue persists,
call Tech Support.
Light #5 Connected to the Internet and VersiCloud No Action.
– Light steady white
Light #7 Time Delay Light - Delay 2 hours – Light Wait for charge.
blinking white
Light #7 Time Delay Light - Delay 4 hours – Light Wait for charge.
blinking white
Light #7 Time Delay Light - Delay 6 hours – Light Wait for charge.
blinking white
Light #7 Time Delay Light - Delay 8 hours – Light Wait for charge.
blinking white
Light #7 Time Delay Light - Delay 8 hours - Light Pause state for RFID enabled units only.
solid blue
Light #9 Touch Sensitive Button – Press Button for 5 Cancel the remote power setting by pressing button
seconds to maximize power level. 5 seconds continuously and maximizes Power.

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

Light State Description Solution


Faults
#9 – Touch Sensitive Button – Reset Ground Fault – Press once to The unit is in a fault state. Press
Light #9
reset the unit. one time to reset the ground
fault.
#4 Fault occurring – Power cycle/turn breaker off
Light #4 Light flashing red and then on

Light # 4 #4 + #7 (4 hr. delay light) – Call Tech Support


Light # 7 Lights steady red

Light # 4 #4 + #7 (2 hr.+4 hr. delay light) – Call Tech Support


Light #7 Both lights are steady red

#4+ #7 (2 hr. delay light) – Call Tech Support


Light #4 Fault occurring
Light # 7
#4+ #7 (2 hr. + 6 hr. delay light) – Call Tech Support
Light # 4 Fault occurring
Light # 7
#4+ #7 (2 hr.+ 8 hr. delay light) – Call Tech Support
Light # 4 Fault occurring
Light #7
#4+ #7 (2 hr. + 4 hr. + 6 hr. +8 hr. delay light) – Call Tech Support
Light # 4 Fault occurring
Light #7
#4+ #7 (4 hr. delay light) – Call Tech Support
Light #4 Fault occurring
Light # 7
#4+ #7 (4 hr. + 6 hr. delay light) – Call Tech Support
Light #4 Fault occurring
Light #7
#4+ #7 (6 hr. delay light) – Call Tech Support
Light #4 Fault occurring
Light #7
#4+ #7 (8 hr. delay light) – Call Tech Support
Light #4 Fault occurring
Light #7
#4+ #7 (4 hr. + 6 hr. +8 hr. delay light) – Call Tech Support
Light # 4 Fault occurring
Light # 7

Steady light – NOTE:


Light #1 is the Power Status LED.
Flashing light – Light #2 is the Car Connected Status LED.
Light #5 is the WI-Fi LED status.
Touch Senstive Button - Light #4 is the LED Fault light.
Light #7 is the Time Delay LED Light bar with 2, 4, 6, and 8 hour delay lights –
some combination of lights 4 and 7 indicate the fault.
Light #9 is the Touch Sensitive Button.

NOTE: Some errors are not caused by the VersiCharge, but by EV compatibility or by settings which are turned on in the EV. See
the Faults table above.
If the unit is going into a fault state, check the settings in the EV. Many EVs have a setting for time-of-charge, for example, in
which the user defines the charging time. Settings like this will override all commands within the VersiCharge for safety reasons
and will stop charging. Adjusting the EV settings will resolve this.
1. Open the mobile app. The Home page will be either :
• Create an Account or
• Add a Charger if a charger hasn’t been added yet.

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

Select Create. Account successfully created. Follow the Add a Charger


Select OK. prompts until successfully
added to the account.

NOTES:

1. Add a Charger is the landing page until a charger has been successfully added to the
account.

See Connect Your Charger for your specific phone’s operating system. Follow "Add a
Charger" prompts until your charger has been successfully connected.

2. Commissioning may take time (5-10 minutes). The charger is designed to self-
recommission or go back to the Add a charger process, if either the commissioning or Add
a charger process fails in the first attempt.

8
Quick Setup Mobile Application Guide FAQs | VersiCharge™

2.1. Android – Connect Your Charger


Follow the screen prompts to Name your charger. Once the charger is named and connected to the network, the new landing
page will be your charger’s Home page and will display the charger’s name.

The Wi-Fi light will be blinking white. If not,


Please turn the charger off and on.
white.

Select Add a Charger. Select Next. Select charger *. Select Choose a Network by
clicking on the network.
*NOTE: If more than one charger is available to choose from, select the SSID that matches the charger's serial number which can
be found on the label on the unit. If it is already registered, a dialog box will come up and offer the opportunity to choose another
charger.

Enter Network password. Wait for the charger to connect Select Done.
Select Next. with the Siemens Cloud. For
information about the LED lights
during commissioning, see the
Wi-Fi LED Light Sequence When
Adding a Charger table under
9
section 5.2 above.
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

Enter Charger Name Select You will be brought to the


Done. Charger Home page.

2.2. iOS – Connect Your Charger


Follow these six steps to setup and name your charger.

The Wi-Fi LED will be blinking white. If not, please


turn the charger off and on. white.

NOT BLINKING WHITE

Select Add a Charger. Select Next. Select Go to Settings. Turn Wi-Fi ON and select the
VersiCharge network
(vs_xxxxxxxxxx).

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

Step 4 of 6

E-Charger Found

Select Next. Choose a Connection Type. Choose a Network. Enter Password and Select
Next.

Select Done. Name your Charger Home Page.


Select Done.

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

3. How to use your VersiCharge Mobile App


Find the VersiCharge Mobile App on your phone by looking for the VersiCharge Logo on your phone.

3.1 VersiCharge Mobile App Screen

1. Home – Charger Page – see the charger name, charger status, cable state, usage, power, and set Delay times here.

2. Usage – See the power usage by Week, Month, or Previous Year.

3. Account – Navigate to Profile, My Charger, Push Notification, Contact Us, VersiCharge, Corporate Information and Usage
from page. The bottom navigation menu is always available to navigate to Home (charger page), Usage, and Account
information.

4. Profile – edit and update account email or password here.

5. My Charger – update your email account, view power level, and view the serial number and firmware version.

6. Push Notification (note this should be on to receive alerts for the charger and charging sessions) – this is either on or off.
On is the desired setting.

7. Contact Us – view Siemens phone and email should you need to contact someone for help with your VersiCharge.

8. VersiCharge – find all the information about your VersiCharge unit.

9. Corporate Information– find the corporate address, all legal information, Terms and Conditions here.

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

3.1.1. Home Page

Charger Name

State of Charging

View Cable State/


Usage/Power Usage

Delay up to 2/4/6/8 Hours


Stop Charging Session

Navigate to Home/Usage/Account

From the Home page the user can view the charger name (by selecting the pencil the user can edit the charger name), state of the
cable, state of Charging, navigate to Delay a charge, Stop a charging session, view Usage. Select the Usage icon on the bottom
menu to view power usage by day, week, month or year. Select the user Account on the bottom menu to update/edit personal
account information.

From the Home page you can: A. edit the charger name, B. delay a charging session; or C. stop an in-process charging session;
view the state of the cable, state of the charger, or navigate to the Usage or Profile pages.

3.1.2. Edit charger name

Select the pencil. Name your charger and Select Charger Home page.
Done.

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VersiCharge™ | Quick Setup Mobile Application Guide FAQs

3.1.3. View state of Charger and plug state








When not plugged in, or a charge delay has been set, the charger connector will appear unplugged on the Charger page and the
charger status will appear as Not Charging.
Once the charger is connected and ready to charge a vehicle, the graphic on the home page will change; the graphic will appear to
be attached to a vehicle and the state of Charging will be Power Initializing when not in Delay mode or Paused.

3.1.4. Set Delay time


The Delay button allows the user to select 2, 4, 6, or 8 hour delays. Click the required delay and the charger will begin counting
down to charging based on the time selected. In the top, right-hand corner the state of Charging will be Charging Delayed with
the time delay displayed under the state of Charging. Cancel Delay may be selected at any time up until charging begins.

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Quick Setup Mobile Application Guide FAQs | VersiCharge™

3.1.5. Stop a charging session in process


Select the Pause button and the state of Charging will change to Charging Suspended. Select the Resume button to continue
charging.

Paused

Pause
Resume

Select Pause. Select Resume to begin


charging.

3.1.6. Usage

Select the period you want to view.

View usage by week, month, or year. (NOTE: Year refers to charges done during the last 12
month period.)

15
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

3.1.7. Account

From the Account page navigate to view your Profile and change your account password, view My Charger information (see the
email address attached to the charger, power level, firmware version, and serial number), view Contact Us to get help, view the
VersiCharge software information, and view the Legal information (Privacy Information or Terms and Conditions).

3.1.8. Profile
Change your password.

Password:

• Must be at least 6 and not exceed 12 characters in length.

• Contain at least one number, one uppercase and lower case letter.

• Allowed special characters are #, ?,!,$,%,^, &, *, and -

• Must not contain any one of the following passwords pass123, password123, admin, guest, test, root, system or super.

If the password is incorrect, a dialog box will pop up and allow reentry.

16
Quick Setup Mobile Application Guide FAQs | VersiCharge™

Profile

My Charger

Push Notification

Contact Us

About VersiCharge

Corporate Information

From the Profile page: Select Change Password. Enter the old password; select Enter the new password,
Verify. confirm it, select Update.

Updated Successfully; select


Okay.

17
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

3.1.9. My Charger

DEREGISTER

Select the pencil next to the


charger name to change/
update this. View the power
level, serial number, and
firmware version.

18
Quick Setup Mobile Application Guide FAQs | VersiCharge™

3.1.10. About VersiCharge


Select About VersiCharge from the Home Page to leave a review, or find out more about your VersiCharge:

e
e

3.1.11. Contact Us
Select Contact Us from the Home Page and view Siemens phone number, address, and email.

19
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

3.1.12. Corporate Information


Find disclaimers and privacy rights and terms and conditions on this page:

Protecting the security and privacy of your


personal data is important to Siemens
Profile Industry, Inc. (”Siemens”). Therefore, Siemens
operates the VersiCharge App (”App”) in
compliance with applicable laws on data
My Charger protection and data seccurity.

Catagories of personal data processed and


purpose of the processing
When visiting and using the App, Siemens
Push Notification processes the following personal data about
you:

Personal data that you actively provide to


us wthin the App, i.e., information that
Contact Us you actively enter when registering for
the app or creating a user account or
when using contact and other forms
About VersiCharge offered within the App (for example in
order to contact Siemens with your
CorporateInformation
Corporate Information inquiries and questions).

Information that is automatically sent to


us by your web browser or device, such as
your IP-address or other device identifier,
device type, browser type (if applicable).

Corporate Information. Privacy Rights. End User License Agreement


and Terms of Use.

3.2. Forgot My Password

Select Forgot Password. Insert email; select Send. Check email for a link to reset the
password and follow the screens.

20
Quick Setup Mobile Application Guide FAQs | VersiCharge™

Password:

• Must be at least 6 and not exceed 12 characters in length

• Contain at least one number, one uppercase and lower case letter

• Allowed special characters are #, ?,!,$,%,^, &, *, and -

• Must not contain any one of the following passwords pass123, password123, admin, guest, test, root, system or super.

3.3. Locked Out of My Account

Select Okay and see Forgot


My Password to reset.

21
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

4. SIM Card Registration (Already Registered)


NOTE: This feature may not be available for all variants of VersiCharge.

Select SIM card (already Charge connects to Cloud. Select Done.


registered).

22
Quick Setup Mobile Application Guide FAQs | VersiCharge™

5. SIM Card Registration (Not Registered)/Troubleshoot (for more information


see Android/iOS –Connect Your Charger)
At step 3, when the connection type is SIM Card (already registered), follow the following screens:

Select a SIM Card (either


already registered or not
registered) as a connection
type.

Fill in the APN, username, and


password fields. ATD*99***1#
is a default value, check with
your carrier for the actual
Modem Dial String.

23
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

Select Next.

24
Quick Setup Mobile Application Guide FAQs | VersiCharge™

6. Manual Setup of Ethernet – Android/iOS


NOTE: This feature may not be available for all variants of VersiCharge.

Fill in the open fields and select Next.

25
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

7. Troubleshooting Manual Setup of Ethernet – Android/iOS


NOTE: This feature may not be available for all variants of VersiCharge.

Re-enter the IP Address. IP address and gateway do Gateway is incorrect, re-enter. DNS is incorrect, re-enter.
not match, re-enter.

26
Quick Setup Mobile Application Guide FAQs | VersiCharge™

8. Troubleshooting Android – Connect Charger


8.1. Wi-Fi Light Not Blinking White (stopped at Step 1)

HINT: If the Wi-Fi light is not slowly blinking white:


1. Ensure the charger has power.
2. If the charger has power and the Wi-Fi screen is not slowly blinking white, note what lights are blinking/steady (see Table 1
in Section 2) and call customer service at 1 (800) 333-7421.

8.2. Could not find a charger – Android Only – (Stopped at Step 2)

The Wi-Fi LED will be blinking white. If not, please


turn the charger off and on. white.

NOT BLINKING WHITE

Select Try Again. Select Add A Charger. Select Next.

27
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

E-Charger Found

Once the charger is found select Next and follow steps 2 thru Step 6 until the charger is connected.

HINT:

• Check that the Wi-Fi setting has been turned ON.

• Check router. Do a Google search to be sure router has Internet access.

• Verify that the charger is powered on and that the Wi-Fi LED is in AP mode and broadcasting its SSID: vs-ABCDEFG001.

• If the above are verified and the charger is not found, call customer service.

28
Quick Setup Mobile Application Guide FAQs | VersiCharge™

8.3. Connection Failed – Could not Connect charger to mobile app (Stopped at Step 2)

Select Try Again. Select Add A Charger. Select Next, follow Steps 2 to
6 to finish.

HINT: If the charger is not found:

1. Check that the charger has power.

2. Check the network signal strength using Wi-Fi Analyzer or a similar application. If the network is weak at the charger,
consider adding a signal extender.

29
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

8.4. Connection Failed During – Couldn’t connect to Wi-Fi – SSID and password don’t match
(Stopped at Step 5)

Select Try Again. Select Add A Charger.

Follow the screens until successfully connected.


HINT: if the VersiCharge cannot connect to the network:
1. Check that the network selected is correct and secure.
2. Check that the password is correct (passwords are case sensitive).

30
Quick Setup Mobile Application Guide FAQs | VersiCharge™

8.5. Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5)

Select Try Again. Select Add A Charger until


the cloud connection is
made.

HINT: If the charger cannot connect to the Siemens cloud:

1. Check that the router has Internet access by doing a Google search or similar standard web activity on a web enabled
device such as your mobile phone while connected to the same router the charger is trying to use to connect to the cloud.

2. Check router strength at the charger using Wi-Fi Analyzer or a similar application.

3. If the signal is weak, consider adding a network extender. Recommissioning of the charger will be required to ensure the
charger considers the extender its primary connection point and no longer the router.

31
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

8.6. Connection Failed – Charger already registered (Stopped at Step 5)

Select Call Customer Support. Call Customer Support and Registration will begin with
select Cancel. Add a Charger.

HINT: The VersiCharge Mobile application can only register one charger.

32
Quick Setup Mobile Application Guide FAQs | VersiCharge™

8.7. Connection Failed – Lost connection to charger

The Wi-Fi LED will be blinking white. If not, please


turn the charger off and on. white.

NOT BLINKING WHITE

Select Try Again and follow prompts from steps 1 through 6 to


complete charger setup.

8.8 No Internet Connection

Check Internet connection.

33
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

9. Troubleshooting iOS – Connect Charger


9.1. Wi-Fi Light Not Slowly Blinking White (stopped at Step 1)

HINT: If the Wi-Fi light is not slowly blinking white:

1. Check that the charger has power.

2. If the charger has power and the Wi-Fi screen is not slowly blinking white, note what lights are blinking/steady
(see Table 1 in Section 2) and call customer service at 1 (800) 333-7421.

34
Quick Setup Mobile Application Guide FAQs | VersiCharge™

9.2. Wi-Fi Not Turned On (stopped at Step 2)


Wi-Fi on your device has not been turned on.

Select Go to Settings. Turn on Wi-Fi.

(Follow steps 3 through 6 in Connect Your Charger.)

35
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

9.3. Connection Failed – Couldn’t connect to Wi-Fi – SSID and password don’t match
(Stopped at Step 5)

Select Try Again. Choose a Network. Input network password and


Select Next.

HINT: If VersiCharge cannot connect to the Wi-Fi router:

1. Check to be sure the network is secure (VersiCharge only supports a secure network).

2. Check that the password is correct (NOTE: passwords are case sensitive; be sure the caps lock is off).

36
Quick Setup Mobile Application Guide FAQs | VersiCharge™

9.4. Connection Failed – Couldn’t connect the charger to the Siemens cloud (Stopped at Step 5)

Select Try Again. Select Add a Charger until


the cloud connection is
made.

HINT: If the charger cannot connect to the Siemens cloud:

1. Check that the router has Internet access by doing a Google search or similar standard web activity on a web enabled
device such as your mobile phone while connected to the same router the charger is trying to use to connect to the cloud.
If the search is successful, the router is running.

2. Check router strength at the charger using Wi-Fi Analyzer or a similar application.

3. If the signal is weak, consider adding a network extender.

37
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

9.5. Connection Failed – Charger already registered (Stopped at Step 5)

+1(800)-333-7421

Select Call Customer Select Call Customer


Support. Support.

Follow the screens to add the new charger.

Save the account and login information so you have it for future use. Once this is completed, the charger is ready for use with
your Smartphone.

Password:

• Must be at least 6 and not exceed 12 characters in length

• Contain at least one number, one uppercase and lower case letter

• Allowed special characters are #, ?,!,$,%,^, &, *, and - Must not contain any one of the following passwords pass123,
password123, admin, guest, test, root, system or super.

38
Quick Setup Mobile Application Guide FAQs | VersiCharge™

9.6. Connection Failed – Technical problem occurred

A technical problem occurred during registration. See Section 2, Table 1, above and call Customer Support with the light
status and follow Steps 1 through 6.

9.7. Connection Failed – Lost connection to charger

The Wi-Fi LED will be blinking white. If not, please


turn the charger off and on. white.

NOT BLINKING WHITE

Select Try Again. Begin again at Step 1 through


Step 6.

39
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

9.8. No Internet Connection/Internet Connection Has Been Lost

The Internet connection has been lost. Select Try Again, then
go to the Wi-Fi settings and select the VS_xxxxx… charger.

10. How do I Register my VersiCharge – usa.siemens.com/versicharge

11. Where is the VersiCharge Configuration Tool download –


usa.siemens.com/versicharge

12. Where is the VersiCharge Configurator Tool Manual –


usa.siemens.com/versicharge

13. Where is the VersiCharge Configuration Tool Installation Manual –


usa.siemens.com/versicharge

14. How do I Configure my VersiCharge –


usa.siemens.com/versicharge

40
Quick Setup Mobile Application Guide FAQs | VersiCharge™

Notes:

41
VersiCharge™ | Quick Setup Mobile Application Guide FAQs

Notes:

42
Quick Setup Mobile Application Guide FAQs | VersiCharge™

Notes:

43
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Engineering Doc. No. R815080 technology and product specifications in its sole
Article No. SIDS-T40029-00-4AUS discretion without advance notice.

© 2022 by Siemens Industry, Inc.

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